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Optimized Print Services Success Story Company Profile: Teva Pharmaceutical Works Ltd, Hungary TEVA Pharmaceutical Industries Ltd, the parent group of Teva Pharmaceutical Works Ltd, is one of the world’s top 15 manufacturers of generics. Headquartered in Israel, TEVA operates in 60 countries and has 46,000 employees. TEVA Pharmaceutical Works (TPW) itself has around 2,000 employees at three production sites in Hungary: Debrecen, Gödöllő, and Sajóbábony. One of the company’s core businesses is manufacturing active pharmaceutical ingredients (APIs), which involves a great deal of research and development activity. TPW mainly serves the European markets but it also supplies the U.S., Canada, Israel, and Asia with its products.
Customer’s current situation/challenge TPW’s monthly print volume totaled around 1,100,000 prints. An analysis revealed that the company had a total of 268 devices in use, among them many outdated printers and multifunctional peripherals (MFPs) as well as a mix of different brands. These old devices required time-consuming manual PIN code usage and were not considered user-friendly by employees. Moreover, additional finishers caused unnecessary hardware costs and were not even required by all printers, while some printers were not in use at all. TPW’s IT experts described external maintenance and service response times as unsatisfactory.
Success summary The new device fleet consists of 147 MFPs (88 with a finisher) and 121 printers, all from Konica Minolta. These devices are managed and monitored by the local IT team and an eCon system, resulting in significant cost and time savings. With the installation of the server-based SaveQ system, all print, copy or scan jobs can be tracked locally so that records of the exact number of pages actually printed, copied and scanned can be kept. SaveQ thereby provides cost-related information that helps to identify potential bottlenecks and suggests ways to optimise the print environment. Besides the optimised workflow, Konica Minolta reduced TPW’s monthly operating costs.
Success Story Optimized Print Services
Konica Minolta, Optimized Print Services
Optimized Print Services OPS has three implementation phases. The first is OPS Consult, in which Konica Minolta analyses and identifies the customer’s environment and can then propose the best solution. OPS Consult is followed by OPS Implement and OPS Manage.
OPS Consult The Consult phase of Konica Minolta’s OPS began with an analysis of the current situation and the challenges for the customer, followed by an on-site survey. This survey included a tour of all three sites to check which output devices did not operate at full capacity. Based on this information, Konica Minolta designed an optimised device fleet that would meet TPW’s internal requirements for an ideal workflow. This compilation as well as a statement of costs was finally presented to the TEVA Pharmaceutical Works management.
OPS Implement The optimisation proposal comprised a simultaneous implementation at all three Hungarian sites, including a BCP plan (Business Continuity Planning), rollout management and logistics, followed by the alignment of an eCon system to increase energy efficiency. An operator from Konica Minolta was present to provide assistance throughout the installation process. The employees were trained how to use the new devices, a microsite with user manuals and virtual trainings was launched, and product manuals were displayed. TPW was also supplied with a fax server, including a messenger, NSI Autostore (a server-based application that coordinates the capture and secure delivery of paper and electronic documents to business applications), and PageScope NetCare, which allows administrators to manage the entire fleet of multifunctionals and printers from a single point.
OPS Manage OPS Manage uses different indicators to increase efficiency in the customer’s output environment. At TWP they were as follows: manageability of devices, service response times, efficiency of support, and employee satisfaction. Due to constant monitoring by the eCon system, adjustments can be made whenever necessary. Furthermore, all devices are supervised by an operator who reports malfunctions with the help of PageScope NetCare. The SafeQ system’s reports will be evaluated and used for the fleet’s continuous improvement. Using the new microsite makes the training of new colleagues less time-consuming, and the microsite is sure also to develop the system. A follow-up OPS consultancy is scheduled every six months.
OPS Customer’s comment “One of the biggest advantages of the new Konica Minolta device fleet is the fact that my team and I have less trouble with the maintanence of the office devices,” says Laszlo Molnar, Head of IT Infrastructure at TEVA Pharmaceutical Works. “New functions make everyday work easier, and using the new printers is much more comfortable.” Molnar also points out that “the employees at TPW deal with confidential information and secret ingredients every day. So data security was essential during the whole implementation process. The experts from Konica Minolta respected this need for discretion at all times.”
Konica Minolta Business Solutions Europe GmbH Europaallee 17 • 30855 Langenhagen • Germany • Tel.: +49 (0) 511 74 04-0 • Fax: +49 (0) 511 74 10 50 • www.konicaminolta.eu
Published on Mar 19, 2013