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September - November 2010

Join us in welcoming some new faces to Shangri-La's Tanjung Aru Resort and Spa family.

Pictured here from left to right : Eri Takekabu, Japanese Sales Manager, Debbie Ng, Sales Manager, Suzane Fung, Duty Manager, Suzanna Awang Amin, Guest Relation Manager

It's happening! The renovation period has finally kicked in and we can't wait to share every bit of progress with you as we gradually move towards 2011. However, as it is still too early for updates, we have decided to share with you some moments taken of the family here at Tanjung Aru preparing for the on coming renovation.

STAR PERSONALITY Kilung, the dugong Meet Kilung, our STAR personality of the quarter. Kilung is a dugong or locally known as 'duyung', which means mermaid. As the resort's mascot, Kilung means “to be deeply missed when it's gone� in native Dusun. Kilung and his family live in Kudat, near a small fishing village known as Kampung Berungus where they enjoy a healthy diet of sea grass. Over the years, Kilung and his family have been threaten by extinction due to poor fishing practices which has destroyed his home and favourite sea grass. Because of this, the resort, as part of its Sanctuary programme, has formed a partnership with WWF Sabah to embark on a Dugong Care project and marine conservation initiative to protect Kilung and his family from extinction. With assistance from villagers of Kampung Berungus, the resort will be conserving sea grass beds. As a habitat, sea grass offers food and shelter which is vital to the survival of the dugong population in the area. The project also includes identifying dugong feeding grounds and disseminating information on the dugong and conservation efforts through presentations and information-education campaign materials.

GUEST COMMENTS Thank you for sharing your experience with us. My wife and kids recently stayed at your wonderful hotel. This was a special holiday for us being our tenth anniversary as well as my wife's birthday. The reason I am writing to you is to thank you and your staff for having made this special holiday even more special with your dedicated attention to our unique event. We found ourselves upgraded to a bigger suite upon arrival, we also found a happy anniversary cake and champagne bottle waiting for us inside the suite, heart shape rose petal decorations on the bed, and another birthday cake on the on my wife's birthday. We were profoundly touched by your staff's special attention and would like to take this opportunity to thank all of those who took part in making this a very special holiday for us indeed. Most of all, we will be back next year, after your renovations in the pool area!

Olivier d'Assier Having returned from a ten-day stay at your resort, felt I must write a letter of thank you to your staff for the most wonderful ten days we have had for many years of holidays overseas. Your staff from the hotel shop, your entertainment coordinator, Café TATU staff who always welcomed us each morning with so much energy, Larry “The Lizard” who always gave us the weather forecast each day at Coco-Joe's and Sylvester at the front entrance always greeted us with a smile. The room attendant “Fazelly” was excellent as well. Please pass my thanks to all at Shangri-La's Tanjung Aru Resort and Spa, for a great ten days holiday and we will be back again in the next 18 months.

Terry Robertson

SABAH: CALENDAR OF EVENTS Hari Raya Aidilfitri 10 to 11 September 2010

After a whole month of fasting, the Muslim community in Malaysia celebrates “Hari Raya' with joyous family gatherings and open houses. Join in the merry making and taste the delicious traditional Malay favourites such as rendang and ketupat.

Tamu Besar, Kota Belud October 2010

The “Tamu” is Borneo's traditional open market. On this day, the Bajau horsemen known as the 'Cowboys of the East' dress in their traditional best and ride horses extravagantly decorated with colourful fabrics and jingling bell collars. A wild, wild East experience with a Bornean twist!

24th Mt. Kinabalu International Climbathon 2010 23 to 24 October 2010

Dubbed as 'The World's Toughest Mountain Race' this race is a true challenge to the spirit of human endurance. The average climber takes two days to climb the mountain but participants of the race can make it in les than 3 hours up and down Mt. Kinabalu (4095.2m), with a total distance of 21km for all Men, Women and Men's Veteran categories.

Bamboo Music Festival, Tamparuli 24 November 2010

A festival organised to preserve, promote and develop traditional bamboo music. The highlight of this unique event is the performance of the Bamboo Music Orchestra that uses traditional bamboo instruments.

For further information, please refer to Sabah Tourism's website at

FOR THE ENVIRONMENT Sustainable Fishing

With the help of WWF Sabah, the resort is working with villagers from Kampung Berungus in Kudat to obtain a weekly supply of sustainably harvested fish and shrimp to be served in the resort's restaurants as the 'Catch Of The Day'. Kampung Berungus is small fishing village located in the Pitas District of Kudat and comprises three families and a total population of 20. It is anticipated that this long-term collaboration with Kampung Berungus, will help to provide the poverty troubled villagers with a consistent source of income and improve their livelihood. By working hand-in-hand with the resort and WWF Sabah, villagers are given support and assistance to develop their fisheries through sustainable fishing practices. A 'No-Take Zone' has also been designated near the fishing village to establish a marine protected area and restore the integrity of the marine eco-system. The resort will be conserving sea grass beds with assistance from villagers of Kampung Berungus. As a habitat, sea grass offers food and shelter which is vital to the survival of the dugong population in the area. The project also includes identifying dugong feeding grounds and disseminating information on the dugong and conservation efforts through presentations and information-education campaign materials.


People with Disabilities

As an equal opportunity employer, the resort currently employs 630 staff where 98 percent of staff are local (Malaysian). By December 2010, the resort will take the initiative to include a 2 percent mandatory employment of people with disabilities. The resort currently employs seven staff from Seri Mengasih Centre and the Sabah Society for the Deaf. This long-term commitment from the resort entails selecting departments that would be good fits for workers with disabilities and providing training to perform their tasks. The seven members of staff have found a home with the resort's recreation, laundry and housekeeping departments, where they are given the opportunity to interact with other staff as well as guests and to make their way towards gaining socio-economic independence.


The resort currently employs a local band of visually impaired musicians to entertain resort guests. Calling themselves, “The Blind Band�, the talented trio can be found playing at Sunset Bar every Sunday from 5 to 7p.m. performing evergreen favourites, jazz and rhythm and blues.

Donation of RM40,000 to Seri Mengasih

The resort donated MYR40,000 to assist Seri Mengasih Centre in building their Snoezelen Centre. Seri Mengasih Centre is a school for intellectually challenged children and the Snoezelen Centre is a room that provides a multi-sensory experience for children by using lights, atmosphere, sounds, scents and textures to stimulate their senses. Shangri-La's Tanjung Aru Resort and Spa currently employs one student from Seri Mengasih Centre as a service associate in the recreations department.


Malaysian Association of Hotels (MAH) Rafting Competition

As part of the committee for the Malaysian Association of Hotels (MAH), the resort competed against other hotels and resorts in Kota Kinabalu using rafts made of used mineral water bottles or gallon bottles and with single plywood for the frame. Shangri-La's Tanjung Aru Resort and Spa was the winner for the most creative raft with an original version of the 'Phoenix'. Measuring 21 feet and made from 2,461 used mineral water bottles; the raft required three weeks to build.

20 Jalan Aru, Tanjung Aru, 88100 Kota Kinabalu, Sabah, Malaysia. Tel: (60 88) 327 888 Fax: (60 88) 327 878 Email: Website:



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