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office & administration employment report Q1, 2013


Steady industry job gains are contributing to a promising hiring market for office and administrative professionals. Phyllis Finley, Executive Vice President at Randstad US

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from the desk of Phyllis Finley

The industry for office and administrative workers kicks off 2013 with a slightly lower confidence level than it did compared to 2012, but this reading could reflect overall economic uncertainty around sequestration, federal spending cuts, rising gas prices, and payroll taxes, as well as never-ending budget talks on Capitol Hill. In fact, according to the most recent jobs report from the Bureau of Labor Statistics (BLS), the professional and business services industry added 73,000 jobs in April and has added 587,000 jobs over the past year. These positive numbers translate to a promising hiring market for office and administrative professionals. According to an April 2013 Wanted Analytics report, “administrative assistant” was the fourth most commonly advertised job title and “executive assistant” landed on the list for the first time, coming in at number 32. Our Randstad Office and Administrative Employee Confidence Index, a measure of overall confidence among U.S. office and administrative workers, decreased slightly in the first quarter of 2013, falling one third of a percentage point to 51.3. In this quarter’s survey, we barely saw any change in confidence levels among job workers regarding their ability to find jobs, their intent to job search, and their optimism about the future of their employers. Also, when you look at year-over-year trends, overall sentiment among workers remains about the same compared to this time last year.

Rapid advancements in technology are quickly changing the industry for office and administrative professionals. The International Association of Administrative Professionals highlights five trends in office technology that are creating an entirely new business environment, including: collaboration (such as social apps for work and web conferencing), cloud computing, mobility (such as virtual offices), ubiquitous IT, and big data. In order for office and administrative professionals to stay abreast of this quickly evolving work environment, employees must constantly invest in their own future by taking advantage of training opportunities – and companies, in turn, should readily provide them.

- Phyllis Finley


office & administrative industry insights About four million workers in the United States fell under the category of “secretaries and administrative assistants� between 2006 and 2010, and 96 percent of them were women, according to the U.S. Census Bureau. Administrative assistant could very well continue to be the top job for women in 2020. The Bureau of Labor Statistics projects the category will grow about 12 percent between 2010 and 2020, adding nearly 493,000 jobs during this decade.

Most common jobs for women 1950 1. Secretary 2. Bank Teller, Dispatcher, Clerical Worker 3. Sales Clerk 4. Private Household Worker 5. Teacher

Source: CNN Money 4

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2010 1. Secretary 2. Cashier 3. Elementary & Middle School Teacher 4. Nurse 5. Nursing Aide


office & administrative employment report index Office and Administrative employee confidence index Q1 2013

60

50

40

Q1 '11

Q2 '11

Q3 '11

Q4 '11

Q1 '12

Q2'12

Q3'12

Q4'12

Q1'13

The Randstad Office and Administrative Employee Confidence Index, a measure of overall confidence among U.S. office and administrative workers, decreased slightly in the first quarter of 2013, with the Index falling one third of a percentage point to 51.3.

current quarter: previous quarter:

51.3 51.6

change:

-0.3

12-month high: 12-month low:

51.6 47.8

*Total Survey Respondents: 433


macroeconomic confidence

Strength of economy Office and administrative employees’ confidence in the strength of the economy rises in Q1

24% 26%

Q4 2012

More office and administrative employees believe the economy is getting stronger, rising two percentage points from the previous quarter’s reading.

Q1 2013

Job availability Confidence in job availability drops in the first quarter of 2013

Just 18 percent of office and administrative workers believe there are more jobs available, a decline of three percentage points from the fourth quarter of 2012.

21%

Q4 2012

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18%

Q1 2013


personal confidence

Ability to find a new job The percentage of office and administrative workers indicating their confidence in their abilitiy to find a new job holds steady

36% 35%

More than one-in-three office and administrative workers are confident they could find a job in the next 12 months, just one percentage point less compared to the previous quarter.

Q4 2012

Q1 2013

Future of current employer One-in-six office and administrative workers surveyed are confident in the future of their employers

60% 60% A majority of office and administrative workers feel confident in the future of their employers, showing no change from the previous quarter.

Q4 2012

Q1 2013


U.S. job security & transition index

Job transition Nearly a third of office and administrative workers likely to job search over the next year

34% 32%

Q4 2012

The percentage of workers indicating an intent to look for a new job dropped two percentage points from the fourth quarter of 2012.

Q1 2013

Job security Confidence in job security remains high among office and administrative workers

74% 73% Confidence in job security remained high this quarter, dropping one percentage point from the fourth quarter of 2012.

Q4 2012

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Q1 2013


about the report

Methodology This survey was conducted online within the United States by Harris Interactive on behalf of Randstad from January 14-16, February 11-13, and March 5-7 2013, among 3,631 adults ages 18 and older of which 433 are employed in office and administrative positions.

the Office and Administrative Job Transition Index, which captures how likely respondents are to look for a new job in the next 12 months; and the Employee Confidence Index that measures employees’ overall confidence in the economy, their employer, and their ability to find other employment.

About the Randstad Office and Administrative Employment Report

The Employee Confidence Index is calculated from the results of four components that reflect these aspects of employee confidence. For each component item a ‘score’ is calculated by taking the difference of the percentage of positive responses and the percentage of negative responses. These four scores are then averaged to indicate an overall level of employee confidence and is then scaled from 0 (no confidence) to 100 (complete confidence). A reading above 50 indicates a positive confidence level.

This quarterly Randstad Office and Administrative Employment Report provides a snapshot of the latest workforce trends among office and administrative professionals across the country. Three key indices are measured: the Office and Administrative Job Security Index, which captures how likely respondents think it is that they will lose their job or that their job will be eliminated in the next 12 months;


about Randstad

Across the board, Randstad helps companies match the right people with the right jobs. We provide the expertise, the qualified talent pool, and the dedicated commitment to making superior matches at a reasonable cost to companies. And we do it on the basis that best suits your needs. Whether you’re looking for office and administrative support, or the highest caliber talent to fill higher-level jobs, we make it our business to develop office staffing solutions that

work. Our exceptional resources allow us to fill an extensive range of general office and executive positions. To learn more about Randstad, go to www.randstadstaffing.com. To access Randstad’s panoramic US thought leadership platform, go to www.randstadusa.com/ workforce360. Workforce360 offers valuable insight into the latest economic indicators and HR trends shaping the world of work. Join the conversation! We are on:

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we are experts powering business For more information, please visit www.randstadusa.com/workforce360

Q1 office and administration employment report  

Randstad office & administration employee confidence index edges down in first quarter of 2013

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