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Want To Be Published In “Who’s Who” In Repair? Need To Change or Update Company Listings? Visit The “All New” Wireless Repair Magazine.com Changes Take Effect Instantly Online Are You In A Hurry To Find What You Need?

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H2OWIRELESS: FOLLOW THE LEADER!

H2O® WIRELESS: FOLLOW THE LEADER! Written by: Bob Lofon for Wireless Dealer Magazine

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ou remember the game from childhood, right? According to Wikipedia, “Follow the leader” is a children’s game. First, a leader or “head of the line” is chosen, and then the children all line up behind the leader. The leader then moves around, and all the children have to mimic the leader’s actions. Any players who fail to follow, or do what the leader does are out of the game. When only one person other than the leader remains, that player becomes the leader, and the game begins again with all players joining the line once again. It is not too dissimilar in business. If you simply look to see who the leaders are in a given market segment, you will generally find their competitors taking their cue from those who lead the market. Such is the case with h2o Wireless. h2o is clearly one of the leaders in the Prepaid segment. According to the Telecom competitive intelligence firm “Wave7 Research”, their 2017 Prepaid Dealer Survey, more than 75% of dealers surveyed carried h2o. Dealers said h2o was among the top 3 selling products as well. So what is it that makes both dealers and consumers so enthusiastic about h2o? Let’s read some user reviews to find out: • “h2o is a very good phone service. It saves me money from buying calling cards. I love h2o phone service because before that I had to

pay for calling cards to call my home country, but now I only pay $27 per month and I get Unlimited Calling to my home country. Also there is no fear of increasing my monthly bill. I would suggest people who want to call other countries outside U.S. to check if they’re eligible for unlimited calling to their countries by going to h2o Wireless website. Again, great service, great price!” • I used h2o while in the US. This specific product the SIM card - was easy to install. I then purchased the plan from h2o online. h2o’s cell & data coverage is good -- only in very remote places did I not have coverage. • We bought this card to put in an unlocked phone that we purchased. Service has been great! My initial conclusion after reading dozens of reviews that in-total scored an impressive 88 out of 100, is that h2o offers highly competitive pricing, excellent coverage on the AT&T network, works well with their SIM card plan that works in any unlocked phone, and has industry leading calling plans for international destinations. Special Section


H2OWIRELESS: FOLLOW THE LEADER!

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Upon reviewing h2o’s web site, I discovered that h2o Wireless sets themselves apart from the competition by offering a comprehensive suite of latest technologies and flexible yet simple services. They provide customers exactly what they want and need…a choice. With 3 simple and complete service plans, MONTH (Unlimited Data, Talk & Text), DAY (Unlimited Nights & Weekends) and MINUTE (Pay-As-You-Go), customers can be assured they will receive the same great quality and service with nationwide GSM coverage with no activation, roaming and long distance fees. h2oWireless offers a wide variety of quality handsets from Samsung, Nokia, Motorola, Pantech and Alcatel, ranging from entry-level to highend. h2o offers no-contract wireless services for every need and budget on the nation’s largest and most reliable GSM networks. Get unlimited domestic and international talk and text, data, pay-per-use plans, and more with phones from every major brand. Or, use h2o Wireless with your existing iPhone, Android, or other smartphone with h2o SIM Starter Kit – all with no activation, overages, or hidden fees. You can find h2o Wireless at over 100,000 retailers nationwide including Best Buy or visit http://www. h2owirelessnow.com. (h2o® Wireless is a Locus Telecommunications, LLC brand, subsidiary of KDDI America.) It is clear why h2o is a leading brand in the prepaid wireless segment. Quality service, excellent customer service, highly competitive rates plans, a SIM Starter Kit for use with unlocked devices, and their phones & services are readily available online, or in more than 100,000 retailers nationwide. It’s no wonder why other Prepaid companies are playing “Follow the Leader” with h2o Wireless!

For more information about our products and services: Please call us at 1-800-643-4926 or visit : https://www.h2owirelessnow.com/ Special Section


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B-STOCK: R2 CERTIFICATION IS GOOD BUSINESS FOR SELLERS AND BUYERS!

WIRELESS INDUSTRY LEADERs TO MEET IN LAS VEGAS R2 Certification Is Good Business

for Sellers and Buyers! Written by: Kathy Katcher, CEO & Publisher of Wireless Dealer Magazine

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he current mobile phone market is growing exponentially and the rules are quickly changing. This is especially true for the secondary market, which alone is worth $17 billion. Let this soak in: there are an estimated 4.6 billion cell phones in use throughout the world; when those devices are returned, they will need data wiping and recycling so that manufacturers and retailers can remarket the devices to resellers. When it comes to data wiping and remarketing, organizations need to keep current with best practices to either stay - or become - a trusted player. Risk avoidance is at the top of the list when it comes to remarketing used electronic devices. It’s important to know who is buying and ultimately reselling the devices. It’s also paramount to understand the regulations associated with these transactions. To start, organizations must keep current with R2 certification and what that means. When R2 certification was first introduced in 2008 (through the SERI nonprofit), the goal was to create best practices for the repair and recycling of electronic devices. Currently, there are over 700 facilities with R2 certification. To earn certificationfacilities have to show that

Special Section


B-STOCK: R2 CERTIFICATION IS GOOD BUSINESS FOR SELLERS AND BUYERS!

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they can run audit reports; that all recycling is done ethically; and that customer data is kept secure. This last point—keeping customer data secure— is helping drive the growth of the mobile secondary market. When it comes to trading in a phone, data wiping is the primary concern of consumers. No one wants to think his contact lists, bank information, or other personal data will still be available as his phonemakes its way into the secondary market. When a facility becomes R2 certified, it is showing a serious commitment to consumer privacy. The certification also provides risk aversion for wireless companies that sell used devices to R2 certified facilities. It is no wonder that so many manufacturers and retailers require their buyers to be R2 certified. The recycling of mobile phones is another serious topic. By becoming R2 certified, a facility can demonstrate how it will protect the environment when recycling electronic devices. No one wants to see billions of phones piled up in landfills. What’s more, the numerous precious metals found inside phones— everything from lead to copper to gold to silver—can

cause mas si ve pollution and contaminates water supplies. Consider this: a single cell phone battery can pollute 600,000 liters of water. But it doesn’t have to be that way: over 90% of materials found in a phone can be recovered and reused. Sean Cleland ishead of the mobile division at B-Stock, a company that is leading the way when it comes to the mobile secondary market and the remarketing of devices. According to Cleland: “Buyers and sellers of secondary phones can create positive PR just by becoming R2 certified. A commitment towards protecting the environment, on top of protecting consumer privacy and providing risk aversion, will go a long way towards legitimacy and will help grow a thriving secondary mobile phone business.” Cleland is keeping a close eye on the development of R2 certification, how it’s progressing, and how it’s having an impact on the secondary market. He and his team attend industry meetings and sit down, faceto-face, with marketplace insiders who are forging ahead in a field set to explode with excess product. “B-Stock has partnered with some of the nation’s largest wireless carriers, manufacturers, and buyback companies to launch customizable, online auction marketplaces where they can sell excess and trade-in product directly to R2 certified buyers,” says Cleland. “In addition to providing a direct sales channel, we are working to establish certification and conditioning programs to help create a more consistent market experience.” Special Section


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CONTACT US AT

1-855-589-9473 OR EMAIL US AT

info@luxwireless.com Lux Wireless is a rapidly growing, premier full-service cell phone accessory wholesaler and product manufacturer. Lux Wireless was established to provide outstanding service, quality products, and competitive pricing. Honesty and integrity are the core values of our company.

Pick up the phone and dial

855 589-9473 or email us at

info@luxwireless.com


Contact www.luxWireless.com Sean@LuxWireless.com Tel: 678.971.2685 Cell: 855.589.9473 x 103


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LUX WIRELESS: THROWING DOWN... THE LUX WIRELESS CHALLENGE!

THROWING DOWN…THE LUX WIRELESS CHALLENGE! The wireless accessory business is a large commodity By Bob Lafon for Wireless Dealer Magazine

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ux Wireless opened for business in 2010 just outside of Atlanta. Their cost-savings approach has allowed them to grow tremendously over the past 8 years. That growth continues to allow them to design and sell their own line of aggressively priced products as well as source other popular brands at a substantial savings - all to the benefit of their customers! Don’t kid yourself into thinking your current distributor is really giving you their best price, regardless of the volume you are currently doing with them. Lux Wireless believes the right thing to do for the customer is to simply give them the absolute lowest price possible, thus enabling them to better serve their customers.

WE BEAT ANY COMMODITY DRIVEN BUSINESS ON PRICE. BY GIVING OUR CUSTOMERS THE BEST PRICE FROM THE VERY BEGINNING, WE ARE ABLE TO SPEND MORE TIME DEVELOPING RELATIONSHIPS

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ow that we’re on the same page, Lux Wireless would like to throw down the gauntlet! All that you have to do is send them your most recent invoice for accessories and they’ll beat your current distributor’s prices by as much as 40%! What do you have to lose? The same products at a lower price? Who wouldn’t want that? After all, cost savings does equal more working capital and profit, right? Lux Wireless opened for business in 2010 just outside of Atlanta. Their cost-savings approach has allowed them to grow tremendously over the past 8years. That growth continues to allow them to design and sell their own line of aggressively priced products as well as source other popular brands at a substantial savings all to the benefit of their customers! Don’t kid yourself into thinking your current distributor is really giving you their best price, regardless of the volume you are currently doing with them. Lux Wireless believes the right thing to do for the customer is to simply give them the absolute lowest price possible, thus enabling them to better serve their customers.

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LUX WIRELESS: THROWING DOWN... THE LUX WIRELESS CHALLENGE!

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WE DESIGN, DEVELOP AND MANUFACTURE!

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peaking of products made by Lux Wireless, check this out! Lux Wireless is proud to announce a revolutionary new phone case, exclusive to Sonne-brand product line… IllumaPower! Implementing patent-pending technology, IllumaPower eases the everyday struggle of connecting a charger in low-light conditions by elegantly illuminating the charger port. Embodied in a protective, yet slim form factor that accentuates the original stylings of the phone, the IllumaPower case is sure to appeal to a broad market. Now it will be easier than ever to see the charging port in low light or no light with this innovative new product! By allowing customers to better see the charging port, there will be fewer attempts at forcing the charger into the port. This will result in longer charger life and fewer repairs for phones protected by the IlumaPower case. Initially, the IllumaPower case will only be available for Apple iPhone 8 handsets, and will be backwards compatible to the iPhone 6 series. At launch in January of 2018, it will be available in select colors with more to come. By late 2nd quarter, the case will be available for popular Android devices such as the Galaxy series. Now for those of you in the repair world, don’t think Lux Wireless has forgotten about you! Unlike most companies who carry screen replacements as just another product to sell, Lux Wireless has the experience to understand the intricacies of the repair industry. By observing rigorous quality control measures and standards, Lux Wireless has earned a reputation for supplying repair shops with reliable replacement screens, true capacity batteries, and other miscellaneous parts crucial to the success of any repair shop. As an added bonus, Lux Wireless offers some of the most competitive prices on their LCD-Buy-Back program, which pays cash for broken glass screens. Lux Wireless’s mentality is simple - supply only the highest quality parts at affordable prices to ensure repair shops can provide the level of service required to guarantee the loyalty of their customer base.

So what are you waiting for? Pick up the phone and dial 855 589-9473 or email info@luxwireless.com today For Inquiries info@luxwireless.com callprofit (+1) 855-589-9473 to learn more aboutemail how Lux Wireless can increase your margins on wireless or login to www.LuxWireless.com accessories and repair parts without sacrificing quality or convenience.


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CG MOBILE AMERICA: CG MOBILE EXPANDS US DISTRIBUTION PHONE CASES AND ACCESSORIES POISED FOR GROWTH

CG MOBILE EXPANDS US DISTRIBUTION PHONE CASES AND ACCESSORIES POISED FOR GROWTH By Arlene Hauben

WDM Breaking Company News

“A global market leader in case design and manufacturing since its birth in 2006.”

— CG Mobile

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or 5 billion people, mobile phones have become essential to their daily lives. As cellular devices have become universal, CG Mobile has become a global leader in the design, manufacture, and distribution of cellphone cases, computer bags, and all electronic accessories under luxury and fashion brands. CG Mobile, a licensing company, specializes in the design, development, and distribution of tech accessories such as mobile cases, power banks, charging cables, earphones, laptop bags, and more. CG holds official worldwide licenses for luxury brands such as Ferrari, Mercedes-Benz, BMW, MINI, Corvette, Guess, Karl Lagerfeld, and Cerruti 1881. Aaron Azoulay, president of CG Mobile, recently spoke to us about how he is establishing a broader presence in the US markets. Founded in 2006 by Azoulay and partners with headquarters

located in Paris, France, they opened an office in Hong Kong in 2013 to increase their production capacity to respond to the strong demands worldwide and expand their presence in Asia. In 2017, they decided to open “CG Mobile America” located in Miami, Florida, a subsidiary focused on distribution for the US market. “Smartphones and tablets are a part of our daily lives. People want to make sure their mobile devices are protected and looking trendy with a branded case. Mobile device cases have become a fashion accessory that people love to show off,” said Azoulay. Today CG is distributing their branded products in more than 80 countries, including Japan and Dubaï , two of the most dynamic places in the world to succeed in mobile business and are shipping more than 5 millionpieces every year.


CG MOBILE AMERICA: CG MOBILE EXPANDS US DISTRIBUTION PHONE CASES AND ACCESSORIES POISED FOR GROWTH

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NEW WEBSITE IS LAUNCHED

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G recently launched a new website built on robust features and functions to supply end user consumers and distributors with innovative products.

“We created a Magento website, which is offering a distributor access to our resellers and giving them a live view 24/7 of our stock,” said Azoulay. “The website is linked through an EDI (electronic data interchange), a standard for exchanging information between computer systems, to our logistics center located in Cincinnati, a strategic position. All orders placed through the portal before 1PM are shipped the same day.” The newly created website now provides full eCommerce functionality allowing final consumers and wholesale members to browse and make purchases from any desktop or mobile device. The various features, functions, layouts and enhancements have all been tested prior to launch to ensure the best possible experience for customers and wholesale users. “We updated our website to better connect with our clients and to offer them the latest information and larger variety of styles as well as build trust and confidence that they are buying fully authentic products – from luxury brand phone accessories and cases to laptop bags and tablet accessories,” said Azoulay. “Our large portfolio of brands are giving us the chance to touch all kinds of people.“ Azoulay said that for all the people who dreamed of driving a Ferrari one day, CG is offering part of this dream by having a mobile phonecover with the same leather as the seats of the

cars, or having a real fiber carbon case which is matching the dashboard. “All GUESS fans now have the chance to get a cover that is matching their handbags with the same fabric,” he said. Azoulay also noted, “Our MSRP (Manufacturer’s Suggested Retail Prices) are really competitive. In fact, we are offering similar retail prices as compared to non-branded products. For example, all the GUESS cases are retailed from $29.99 to $34.99 maximum and between $34.99 to $49.99 maximum for the genuine book types of Ferrari, BMW, and Mercedes cases. Karl Lagerfeld runs from $29.99 to $39.99. “Our brands suit the current market trend and retail demand for fashionable mobile phones. We now supply our products worldwide and to selectmajor retailers and flagship stores. We look forward to working direct with consumers and with resellers of mobile and computer accessories through our web portals and at major technology venues where manufacturers connect with retailers and dealers,” said Aaron Azoulay. CG Mobile will be an exhibitor at the famous CES show in Las Vegas from January 9-12 2018. They will have their booth located in the South Hall - BOOTH 30917. In addition to CES, they also are exhibitors twice a year (AprilOctober) at the Hong Kong Electronics Show and the IFA located in Berlin-Germany in September where CG has exhibited for the past eight years.

For more information to become an official CG reseller or for private label services, contact the Company at:

customer@cg-mobile.com.


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By Bob Lafon

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| 8 STAGES OF MAPPING YOUR CUSTOMER’S REPAIR JOURNEY

for Wireless Dealer Magazine

ost repair shops, dealers, and even carriers probably think they have a

impact your business. The following is one example of a customer’s repair journey


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| 8 STAGES OF MAPPING YOUR CUSTOMER’S REPAIR JOURNEY

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1 A smartphone user damages their phone; i.e. dropped cracked screen, possible water damage, etcetera.

2 The customer goes to Google to find out where the repair shops are in their area.

cell phone repair

3 REPAIR SHOP

The customer is directed to a website to learn more about the repair process.

Begin Repair

REPAIR SHOP

4 The customer walks into a repair shop is greeted and registers for repair.

A Technician provides a diagnostic report. Something as simple as a test for battery cycle counts, for example.

5 6

The customer is given a repair time estimate and gives information on how to be reached when the repair is completed.

7 The customer is notified and picks up their repaired phone.

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The customer is given a repair time estimate and gives information on how to be reached when the repair is completed.


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| 8 STAGES OF MAPPING YOUR CUSTOMER’S REPAIR JOURNEY

Okay, seems to be a reasonable, common sense approach to the customer journey for repair, so what’s there to learn? A lot! For example, in Step One, the customer recognizes they have choices for repair. In Step Two, the customer uses a search engine to see what those options are and where those shops are located. Immediately you should be thinking about messaging on your website, not just SEO. In other words, once people find you, how will you stand out from the rest? What is it about your website and the information made available to customers that helps create differentiation and causes a customer to come to your shop, as opposed to one that might be a little closer to their home or place of employment. Do you offer your website visitors the option of scheduling an appointment right then and there? If you’re using an industry leader like iQmetrix, you can actually boast of a true repair process! The iQmetrix POS solution for repair professionalizes the manner in which you walk the customer through this eight step process and will help put the customer at ease. Using the check-in functionality, you’re creating an actual repair ticket that generates the next steps in the process for the technician, all while creating a permanent record of the transaction.


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| 8 STAGES OF MAPPING YOUR CUSTOMER’S REPAIR JOURNEY

From a messaging perspective, you can communicate this process to customers right on your website, helping them feel reassured they’ll be working with highly trained and professional personnel. Once the consumer has reviewed how the repair journey works, they show up at your store where they’re greeted by a professional technician who logs into a program to check them in and create a repair ticket. Questions and checklists can be added to help gain permission from the customer to do something like run a diagnostic report that will look at things like battery cycle counts. Much like going to see an auto mechanic for an oil changes or new brakes, the mechanic will also look at things like your tire tread ware, letting you know if your tires are still safe or in need of replacement. This gives the customer instant recognition of the fact that your technicians are professional and are concerned about the over-all performance of their phone. For you as a store owner/operator, it gives you the opportunity to increase replacement battery sales once low cycle counts are identified. You can also use this highly valuable data to create trending reports to see how battery sales have climbed and the impact it’s having on your bottom line.


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| 8 STAGES OF MAPPING YOUR CUSTOMER’S REPAIR JOURNEY

Later in the repair journey, when the customer is notified and comes back to get their repaired phone, when they see the repair time was accurate and their inconvenience minimized, their level of satisfaction is improved, along with their level of trust. This helps ensure a repeat customer as well as a customer who will give you high marks on sites like Yelp and others. With the right tools built into your POS to suggest add-on items, this is an excellent opportunity to turn even your technicians into confident sales associates. If your customer just damaged their phone, it’s highly likely they’re in need of a new protective case or screen protection solution. At the same time, you now have valuable customer data. Data that can be used for a variety of things like: repair trends, secondary product sales, incremental revenue opportunities, outbound contact campaigns, and so much more. In short, working with an industry leader like iQmetrix will help ensure a highly successful service & repair customer journey.

To learn more about how iQmetrix can help you at every stage of the repair journey, visit:

www.iQmetrix.com/Repair


CYBER C T E G R R A T I M E H T G C N I Y D BER C R A H

BREAKING NEWS

VISUAL HACKING OF PERSONAL DATA ON THE RISE IN AMERICA STARK PROTECTION SCREENS ARE DESIGNED TO BLOCK VISUAL CYBER BREACHES BY PREYING EYES

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s a frequent traveler,I have often wondered how many people really know what easy targets they are for those with nefarious intentions. Let me give you some examples. Recently I did

starkinc.biz

coast to coast flights and had some down time between flights. After returning some calls and checking emails, I took some time to do a little people watching. What I saw was a bit disturbing. 41


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MAGNETIC ADHESIVE BLUE LIGHT FILTER ANTI GLARE SURFACE

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starkinc.biz

U.S. AND OVERSEAS OPPORTUNITIES AVAILABLE

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watched a number of people of varying ages doing something known as “Shoulder Surfing.” This is essentially the collection of information through watching and/or overhearing conversations. Sometimes it’s simply nosey people with nothing better to do. Other times, however, it can be someone infiltrating a company or individual on a human level. It is the acquisition of sensitive information or inappropriate access of information from an external, unknown individual over an unsuspecting person. FACT: Most confidential/personal information is passed on through phone 42

calls or emails. This leads to my conversation with Stefan Leipold, Founder & CEO of STARK LLC. Talk about an individual with a passion for personal security, Stefan was a fountain of information on the ways in which we put ourselves at risk at coffee shops, airports, airplanes, on public WiFi and more! It was in my discussion with him that I learned that most confidential data is not obtained by hackers compromising a network, but in fact by people shoulder surfing or listening in on phone calls.


EYE-SIGHT PROTECTION BY STARK CAN MINIMIZE THE ISSUE AND EASE YOUR EYES. QUICKLY ATTACHES TO LAP TOPS, 100% FLEXIBLE, NO BENDING EFFECT STARK’S MAGNETIC PRIVACY SCREEN NOW HAS A BUILT-IN BLUE-LIGHT FILTER TO REDUCE BLUE-LIGHT BY UP TO 55% REMOVING THE SCREEN ALSO MAKES IT EASY TO CLEAN THE DISPLAY, COMPARED TO PERMANENTLY ATTACHED PRIVACY FILTERS. ATTACH THE MAGNETIC PRIVACY SCREEN WHEN YOU’RE IN ANY PUBLIC LOCATION AND REMOVE IT WHEN YOU’RE BACK AT HOME.

GLOSSY OR MATE SURFACES HAVE AN AIR SURFACE THAT’S (ANTI REFLECTING) AND SRATCH RESISTANT WHILE OTHER PRIVACY SCREENS RELY ON ADHESIVES, STARK’S MAGNETIC PRIVACY SCREEN INTEGRATES SEAMLESSLY STARK PRIVACY SCREENS HAVE A 60-DEGREE VIEWING ANGLE MAKING IT IMPOSSIBLE FOR ANYONE OTHER THAN YOURSELF TO SEE CONTENTS OF YOUR COMPUTER. SHOULDER SURFING OCCURS WHEN SOMEONE WATCHES OVER YOUR SHOULDER TO GAIN INFORMATION FROM YOUR ELECTRONIC DEVICES REAL TIME SOLUTIONS IN DATA SECURITY U.S. AND OVERSEAS OPPORTUNITIES CURRENTLY SOLD IN, U.S., CANADA, U.K., GERMANY, BRAZIL, TURKEY, INDIA

U.S. MARKETS AVAILABLE SOLD AT MICRO CENTER COMPUTER STORES MAGNETIC NON-BENDING TECHNOLOGY

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BREAKING NEWS

SECURING YOUR ATTACK SURFACE IS KEY TO PREVENTION

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KEEP DEVICES AWAY OF PRYING EYES BY USING PRIVACY FILTERS THAT BLACKEN OUT THE ANGLED VIEW OF ONLOOKERS

STARK SECURITY SCREENS NOW AT MICRO CENTER

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o if you’re like me, you’re wondering “what can I do about it?” I don’t want to act paranoid, sitting far from others to protect myself from shoulder surfers trying to look at my laptop, iPad, smartphone, or other electronic device. Leipold’s company, STARK LLC, focuses on designing and engineering high end accessories like the Magnetic Privacy Screen for Apple MacBook’s, iPad’s and iPhones (currently selling version 4), that bridge the divide between sleek form and modern functions. Designed to exacting specifications by their team 44

of designers in Zurich, Switzerland, and engineered to equally rigorous standards by their team in Hannover, Germany, Leipold says Stark LLC patented products are guaranteed to impress with their modern design and innovative functions. I myself am a 30 year veteran of the wireless industry and have not personally given due consideration to the things I learned from Mr. Leipold. I can say, however, that I will now be using a STARK LLC privacy screen on ALL my electronic devices when away from home.


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hese privacy screens make it virtually impossible for anyone to see you paying a bill on line, checking your bank account, logging in with passwords, and other private information, as these privacy screens only allow the user direct linear visibility, so no shoulder surfer sitting next to you or behind you will have you at a disadvantage any longer! Leipold went on to say that their engineers personally oversee the manufacturing process to ensure every STARK LLC product meets their strict requirements in order to exceed your expectations. All STARK LLC products are FCC, RoHs, Veolia and CE certified, and all are guaranteed under the STARK Satisfaction 2

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ET AR

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Year Guarantee. (Most privacy screen manufacturer’s only offer one year warranties.) One additional benefit STARK LLC privacy screens provide is “Blue Light” filtering. Blue Light contributes to eye strain, so incorporating Blue Light filtering will help reduce that eye strain while using your device.

I

f you would like to carry the STARK Magnetic Privacy Screen or other products, please visit STARK’s website at: www. Starkinc.biz with your company information and expected volume needs. STARK is also pleased to announce Micro Center as its first US retailer! 45


THE FIRST MAGNETIC PRIVACY SCREEN

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SOLARCOMM: PRE- OWNED PHONES CAN BE LIKE NEW

PRE-OWNED PHONES

CAN BE LIKE NEW By Arlene Hauben

P

re-owned cellular phones are big business, with the global market expected to reach $14 billion in 2017, according to a survey by Gartner. Properly tested and graded for functionality, used phones can be A-stock, like new condition devices, offering an excellent value when compared to new phone costs. Solarcomm Wireless, now entering its 21st year as a wholesale cellular phone distributor, sells many types of leading brand cellular phones and tablets that can be new, certified preowned or used, to retail stores, other dealers, MVNOS and insurance companies. They are one of the biggest suppliers of certified pre-owned phones to customers that are in need of an alternative to the skyrocketing prices of the new phone market. They offer a wide variety of models from all the major manufacturers, Apple, Samsung, LG, etc., primarily devices that are compatible with the Verizon network. Solarcomm also deals with most other carriers as well as unlocked phones. Erik Molden, owner and president of Solarcomm, spoke from Tempe, Arizona, about the strong growth of the business since its start in 1996. He attributes Solarcomm’s strong industry reputation to its commitment of their motto “We sell what we say” and unmatched customer service.

Special Section


SOLARCOMM: PRE- OWNED PHONES CAN BE LIKE NEW

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TESTING AND GRADING

UPHOLDS STANDARD

We want to uphold that time-honored standard by testing and grading every phone that leaves our facility,” said Molden.

Cellular phone testing and grading services by Solarcomm’s professional quality-control team has been the basis for their success in the wholesale industry. This commitment to excellence has Solarcomm conducting business in several countries. “We are proud that we test and grade everything. There should not be any other way of selling fully functional pre-owned devices. They are used devices but because of our quality control team’s process the customer receives a thoroughly tested, like new device,” added Molden. Molden started Solarcomm over 20 years ago activating phones and has watched the industry grow from the simple brick phone to today’s highly sophisticated devices. Integrity and long term relationships have allowed Solarcomm to keep pace with the competition. Special Section


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SOLARCOMM: PRE- OWNED PHONES CAN BE LIKE NEW

CERTIFIED PRE-OWNED CELLULAR PHONES (CPO’S)

S

ince 80 percent of the products they sell are used, Certified Pre-Owned cellular devices -- Solarcomm concentrates on tried-and-true testing and grading services.

Molden remembers when an “A” stock used to mean like new. That’s his goal when it comes to bringing Pre-Owned phones back to life. He believes in “selling with integrity.” To meet the increasing demand for high quality CPO’s, Solarcomm Wireless has brought testing and grading services into the 21st century. Solarcomm’s quality control team checks the functionality of every pre-owned device using a 20 point inspection process to eliminate any defective units. The team grades all devices into the standard A-Stock, B-Stock, or C-Stock categories. This ensures that customers receive what they paid for. Solarcomm uses certified software to conduct functionality testing. The certification process confirms make, model, memory and OS version. Testing is performed for hardware functionality, including but not limited to, WiFi, Bluetooth, charge ports, batteries, front and back cameras including flash, video recorder, lcd, microphones and speakers. The software also verifies if a device has google or Apple ID locks and checks IMEI’s to eliminate black listed devices.

20

Special Section


SOLARCOMM: PRE- OWNED PHONES CAN BE LIKE NEW

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THE GRADING PROCESS, CHECKING INSIDE & OUT

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olarcomm inspects for cosmetic grades, making sure that devices are free from scratches. Those devices that have cosmetic imperfections, are then put into a B or C stock category; again,

ensuring the customers gets what they expect. A-Stock devices are considered to be like new, the B stock phones will have minor scratches or blemishes and their C-stock will have excessive signs of use. All devices can be sold as handset only or may be kitted in the OEM or white box with accessories. As the market continues to grow, cellular phone retailers and end users are continually searching for a less expensive option to the increasing high cost of a new phone. Overall growth in the wholesale cellular industry is rapidly expanding, because one in four people will have their cellular phones lost, stolen or damaged in one year. Solarcomm will continue to offer high quality, lower cost alternatives to an ever expanding market. Remember, they sell what they say. Special Section


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THE PREPAID EXPO: WIRELESS INDUSTRY LEADERS TO MEET IN LAS VEGAS

WIRELESS INDUSTRY LEADERs TO MEET IN LAS VEGAS The Prepaid Expo Announces Eleventh Event by Robin Tobias, President, The Prepaid Expo

T

he Prepaid Expo, the show for the prepaid services industry, will be held at Planet Hollywood, Las Vegas, August 21-22. New for 2018, the show will also include the All Wireless Expo, to keep in line with the changes in the industry. All Wireless Expo bridges the worlds of prepaid and value-added wireless products and services, bringing new opportunities to all industry players. For ten years, The Prepaid Expo has convened the providers, distributors and retailers of prepaid wireless services. No other event supports the specific needs of the prepaid market, with a distinct focus on its growth and transition over the last decade. This two-day event is an ideal way to make connections across all levels of the wireless distribution chain, and learn about all variations of prepaid and wireless services – including the latest add-on items, such as accessories, devices, and on site repair. While prepaid was historically a niche market, targeted at immigrants and the under banked, it has since expanded its reach to the mainstream consumer. Users of prepaid wireless, debit cards and gift cards are no longer a small subset of the

30

Special Section

industry, they are now in the majority. It is more important than ever to meet the needs of this rapidly growing group, and The Prepaid Expo is a great place to start. Conference sessions will include representatives from companies with first-hand expertise in the prepaid and mobile


THE PREPAID EXPO: WIRELESS INDUSTRY LEADERS TO MEET IN LAS VEGAS

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the ideas and trends that are the building blocks for continued success.” Whether you offer international top up, mobile or card-driven payments, handsets, accessories or back-end technology,the industry works best when it works to gether. With two full days of exhibit hall activities, including numerous high impact networking functions to maximize exhibitor and attendee interaction, The Prepaid Expo and All Wireless Expo is only event created specifically for you, and the growth of your business.

service markets. The nation’s unbanked and underbanked, and their access to financial services through smartphones, will be discussed, as well as the latest trends in the top up market; what’s required to prosper as a Mobile Virtual Network Operator (MVNO); increasing margins at retail; and an update on prepaid wireless and card legislation. Ben Jackson, COO, Network Branded Prepaid Card Association, said, “The Prepaid Expo brings together the players who are shaping the future of the mobile and payments industries. As these industries grow and change, Prepaid Expo speakers share

“We had such a successful show that we will be hosting our Cellucom Annual Summit there starting next year,”said Chris Ighnat, Vice President of Sales & Marketing, Cellucom Group and TPE 2017 Exhibitor.“Planet Hollywood is a great venue, the show is the perfect size, and the TPE team is top notch.” If you are looking to exhibit at The Prepaid Expo 2018, contact Lisa Brown, Event Director, at 866-203-2334 ext. 505 or lbrown@theprepaidexpo.com. Booth space starts at $3,999. Free Exhibit Hall passes, along with discounted early bird conference passes, will be available through June 15. Online registration opens February 1, 2018.

To learn more – and Save the Date!

Visit: www.theprepaidexpo.com Special Section

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AUGUST 21-22, 2018 PLANET HOLLYWOOD LAS VEGAS

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ORIE

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S & VIC LES ER RE S WI P UP TO

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Sponsorships start at $7,200. Make your mark before, during and after expo.

This year’s conference program will be focused on “New Technologies, New Opportunities.” Learn how to grow your prepaid business.

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BUY NEW AND USED SMARTPHONES IN THE EXACT CONDITION & QUANTITIES YOU WANT

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PAGES 1 - 20

DIRECTORY OF WHO’S INSIDE

B-STOCK SOLUTIONS CELLALLURE CG MOBILE GHOSTEK PRODUCTS H20 WIRELESS: FOLLOW THE LEADER IQMETRIX: 8 STAGES OF YOUR CUSTOMER’S REPAIR JOURNEY ILLUMAPOWER INC. JABIL LUX WIRELESS : PRICE MATCH OR BEAT MENGTOR NANOFLOWX ONTRION REWARD STASH / DEALER STASH THE ASIA ATM GROUP

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PAGES 40 - 60 A1HUBTECH ALL WIRELESS EXPO ANCHOR GRAPHICS INSIDE BACK COVER: STAY MOBILE INTERDRONE IFITIT LCD BUYER THE PREPAID EXPO US CONNECTIIONS

Wireless Dealer Magazine.com 1-800-862-2609 Wireless Dealer Magazine Staff CEO & Publisher | Kathy Katcher Kathy@WirelessDealerMagazine.com COO | Laurette Veres Laurette@WirelessDealerMagazine.com CMO | Wayne O’Niel Wayne@WirelessDealerMagazine.com Art Director | Thomas Vela Thomas@WirelessDealerMagazine.com Advertising & Sales Deputy | Amanda Pagan-Glass Amanda@WirelessDealerMagazine.com Research Analyst | David Katcher Lydia@WirelessDealerMagazine.com WDM News Anchor | Chelsea Rogers Chelsea@WirelessDealerMagazine.com WDM Author & Writer Bob Lafon Wireless Dealer Magazine is published quarterly as an independent, wireless industry publication in Houston, Texas. Written materials and requests may be mailed to: WirelessDealer Magazine, 1217 Prince Street, Houston, TX 77008 [not responsible for any unsolicited materials] For advertising or subscription inquiries, please call toll free 1 (800) 862-2609 or visit WirelessDealerMag.com


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