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Mobile Repair Industry Grows by Double Digits in 2014 pg. 49 Best Battery Battle is On pg. 59 Independent Retail Buyers of Cellular, Electronics and Audio

Wireless Lifestyle Innovation Sound, Personalization and USB Charging Lead the Pack

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Independent Retail Buyers of Cellular, Electronics and Audio

Wireless Dealer Magazine Staff W ir less Dealer Magazine.com 1-800-862-2609 CEO & Publisher | Kathy Katcher Kathy@W irelessDealerMagazine.com COO | Laurette Veres Laurette@W irelessDealerMagazine.com CMO | Michelle James

Editorial Index Upgrade your wireless accessory experience with Accessory Export Accessory Export, LLC was founded in 2003 and has spent the last 10 years as... pg. 31

Michelle@W irelessDealerMagazine.com Art Director | Thomas Vela Thomas@W irelessDealerMagazine.com Advertising & Sales Deputy | Donna Early Donna@W irelessDealerMagazine.com Research Analyst | Lydia Taylor Lydia@W irelessDealerMagazine.com WDM News Anchor | Chelsea Rogers

Take a look inside the mobile repair industry with eTech Parts! The mobile repair industry is one of the fastest growing start-up... pg. 49

Chelsea@W irelessDealerMagazine.com Director of Finance | Jessica Hiatt Jessica@W irelessDealerMagazine.com

Contributing Authors & Writers Michele James Grace L otz

W ireless Dealer Magazine Headquarters Houston, Texas For advertising or subscription inquiries, please call toll free 1 (800) 862-2609 or visit W irelessDealerMagazine.com W ireless Dealer Magazine is published quarterly as an independent, wireless industr y publication in Houston, Texas. Written materials and requests may be mailed to: W ireless Dealer Magazine 1217 Prince Street, Houston, TX 77008 [not responsible for any unsolicited materials] For advertising or subscription inquiries, please call toll free 1 (800) 862-2609 or visit W irelessDealerMagazine.com

Successfully sold in more than 40 countries iWALK manufactures and develops innovative products, including docking and universal batteries, power cases,... pg. 59

Wireless Lifestyle Here’s a look at a few wireless products and accessories that make our lives a little more fun, colorful, protected, easier, and just plain more cool….Drum roll please….pg. 67


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We Don’t Just Create Technicians, We Empower Entrepreneurs!

Training Hands On Training ds On Han We provide the right mix of lecture material combined with the time spent developing your mechanical aptitude to accelerate your learning and help you master the course topics.

You will learn everything you need to know to be successful in this industry. You will not have to search all over the internet to find the necessary skills, tools, equipment, parts and supplies for your start up or expanding bu business.

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Upgrade your wireless accessory experience with Accessory Export By WDM Staff

Accessory Export, LLC was founded in 2003 and has spent the last 10 years as a leader in the wireless accessory industry. Accessory Export is located in Riverside, CA and provides high quality EMPIRE ® and MPERO ® brand accessories to all regions of the world. Accessory Export specializes in both function and fashionforward accessories including cases, screen protectors, car chargers, wall chargers, pouches, data cables, stylus, armbands and more. They currently house over 11,000 unique products in our 27,000 sq ft warehouse. They have an extremely helpful and experienced wholesale staff ready to help retailers grow their in-store and online accessory business. Accessory Export strives to provide customers with 31

premium quality items at industry low prices. They are also constantly expanding our product line with the addition of exclusive designs that reflect today’s fashion trends.

Empire Signatures Series


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Take a look inside the mobile repair industry with eTech Parts! By Grace Lotz

The mobile repair industry is one of the fastest growing start-up opportunities for entrepreneurs and also for those looking to earn some extra income on the side. With millions of iPads and iPhones currently in the hands of consumers, the prevalence of this technology in our everyday lives grows stronger each day. Experts estimate that at least 15-20% of all mobile devices will require a repair at some point. Consumers are steadily becoming more aware of thirdparty small business repair shops and the options they have for fixing a broken device. This becomes more apparent as consumers increasingly choose to repair over replacing a device with a shattered screen or broken headphone jack. According to our most recent survey, repair technicians worldwide are enjoying profits of up to $150 for a single iPad repair. Considering the average 49

iPad repair can be completed in under an hour, it’s no mystery why this industry is growing at such a fast pace. Repair shops are popping up everywhere with plenty of broken devices for all to repair. No repair shop is quite like the next, fueling both competition and unity as a whole in the repair industry. Your initial investment relates to the type of service you wish to provide; retail storefronts and on-call repair services lead the way as the most popular choices for those entering the market. One benefit of owning a mobile repair shop

is having the ability to create your business based on your own preferences and the needs of your community, with minimal overhead. A majority of repair shop owners start by offering on-call mobile repairs and then eventually move into a storefront as business grows. Some technicians repair only Apple or Android devices, some simply begin with repairing iPhones until they learn how to repair more devices, and some technicians will repair any device that finds its way into their shop. Some repair shops even offer accessories and third-party

cellular services to keep new customers coming in the door. Whether you want to test the waters or dive into the deep end, there are endless options and opportunities for owning and operating your own repair shop. The first step to getting started in the mobile repair industry is finding a way to learn the skills necessary for the job. There are multiple ways you can educate yourself on mobile device repair, some of which can be found online for free. YouTube, iFixit.


eTech Parts, LLC is the USA's leading wholesale supplier of parts for iPod速, iPhone速, iPad速, MacBook速, and Cell Phone Parts. New dealers, please read our Dealer Information page. We carry a full line of Apple service products and the most popular repair kits for Apple electronics. With more than 33,000 parts in stock and a purchasing department constantly looking for new deals and large quantity purchases, we are committed to providing our customers top quality repair parts at rock bottom prices. For further information or to locate a part just stop by our commercial location, send us an email or give us a call!

eTech Parts, LLC | 19937 W 162nd St | Olathe, KS 66062 Phone: (913) 839-1718 | Fax: (913) 324-1544 |

Sales@etechparts.com

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com, and iPadRepairGuide. com are some of the best free online resources for learning to repair electronic devices. The Unauthorized Guide to iPhone, iPad, and iPod Repair: A DIY Guide to Extending the Life of Your iDevices! by Tim Warner is a wonderful beginner’s guide that shows in detail how to disassemble most iOS devices. There are also several cellular repair training schools located across the country. Some technicians even buy broken devices to learn how to fix them on their own through trial-and-error. Learning basic troubleshooting tips makes all the difference for technicians, as many issues can be completely resolved with a simple soft reset or an easy troubleshoot. You can learn many helpful troubleshooting tips and tricks from the eTech Parts blog. 51

Every technician needs the right tools for the job, but the right tools are different for each technician. While many technicians are especially particular about their tools, the basics are the same across the board: spudgers, red tape adhesive and a Pentalobe screwdriver are necessities for repairing most iOS devices. ScrewMats are particularly helpful for beginners – and some technicians won’t do a repair without one!

for a certain repair, take into consideration the cost of the parts needed for the repair and the amount of labor that goes into the repair. While knowing your competition is important, chasing your competition is not advised. Dirt-cheap prices for repairs often mean the quality of parts or service is lacking; don’t undercut your prices to match the lower-quality repair shop down the street. Just stick with quality and the word will spread!

The next step in getting your business off the ground is to figure out a set pricing for all offered repairs. There is a large variance in pricing of most repairs currently on the market. Business owners are finding success offering premium prices for repairs simply by offering quality repairs using high-quality parts. When setting a price

Having a grip on managing your inventory will put you way ahead of the game when it comes to competing in this industry. In the world of parts, you get what you pay for – and quality counts. Having a decent stock of parts for the most popular devices will greatly benefit your business, as offering same-day repair service is the best way to compete in

this industry. Broken screens are the most popular repairs performed, so having a decent stock of replacement LCD screens is always a good idea. Many flex cables are multifunctional and can fix several issues at once, so it’s always good to have a few extra available for emergencies. Quality counts – that’s why eTech Parts is here to help! We offer all the parts and tools necessary for repairing Apple and Android devices. Purchasing your parts from a trusted stateside supplier can truly make all the difference for your business. With hassle-free returns, a dedicated customer service team and great prices on Ground and Overnight shipping through FedEx, there’s no reason to purchase parts overseas or anywhere else!


The Drop + Impact

Protective Case that Puts Bulky Cases to Shame Your customers no longer need a bulky case to get massive drop and impact protection for their smartphones and tablets. The NuGuard KX is an easy-to-install, one-piece case design that utilizes state-of-the-art X-Orbing gel technology to absorb and evenly distribute kinetic energy to offer the same or better protection than bulky cases at a fraction of the size, and at a fraction of the price.

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© 2014 Newer Technology, Inc. All rights reserved. iPad and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Air and iPad mini is a trademark of Apple Inc. All other trademarks are the property of their respective owners. Prices, specifications and availability are subject to change without notice.

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Successfully sold in more

than 40 countries iWALK manufactures and develops innovative products, including docking and universal batteries, power cases, Bluetooth speakers and keyboards, and stereo headsets. We were awarded “Best Backup Batteries of Show” at CTIA 2013. We are also one of the 20 companies selected for the prestigious Global iBrands Award in 2013. “The proliferation and accessibility of technology has made the mobile accessory market fast evolving, creative, but sometimes colorless.  Companies battle for the same audience by focusing on price and design tweaks, but forget to embrace the essence that made smartphones and tablets a synonym of greatness.  These devices integrate a human element into everyday electronics, making them understandable and usable, and it is that human touch that inspires iWALK.” 59

“We believe that precise attention to detail and reluctance to be complacent will unleash smart, high quality solutions that embody the smart device culture. This rapidly evolving market will continue to bring new trends and challenges, including the need to be more compatible, reliable and accessible.  We anticipate those challenges through careful planning and listening to our audience.  Trends will fade, but iWALK’s quality will endure the test of time,” said Harris Bernstein, Vice President.

The iWALK line represents a new class of device peripherals.  From the exceptional engineering to the absolutely beautiful design, there is nothing on the market that has the quality, elegance, performance and variety.  It covers every major mobile smart device in terms of size, connector and power requirements—and brings them all together with innovative and useful features that set it apart even further.   Our products are not only attractive and high-performing, they add much desired

functionalities to the mobile devices we already know and love. From the on-thego student or mom to the always-traveling business executive, there’s a product to suit every lifestyle. As iWALK continues to grow and expand its presence across all retail channels by offering new and emerging portable solutions, we have no doubt the iWALK line will become the standard in smartphone peripherals.


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Below are some of our product highlights

Founded in 2003, U2O Global began manufacturing batteries, leading to the launch of its iWALK brand in 2007. Two years later, we obtained our Apple license, bringing the brand to prominence amongst its competitors.  In 2011, the U.S. Headquarters was established in Syosset, NY and the following year, the brand was exhibited in tradeshows worldwide.

Link Series Portable, Cordless Power We carry the industry’s largest selection of ultra-light docking batteries that power all smartphones, no matter how large the battery. Products range from the Link 1000 to the powerful Link 2500, providing anywhere from 3 to 8.5 extra hours of talk time.

Extreme 2800 Universal Backup Battery This 2800mAh battery features a Micro USB flex charging arm and standard USB port for simultaneous charging of 2 devices. It’s small enough to fit anywhere, and provides up to 11 hours of additional talk time for your smartphone.

Chameleon Power Cases A smartphone’s many features can quickly drain its battery. Our power cases provide up to 9.5 additional hours of talk time and are available for iPhone models 4 thru 5 / 5S, as well as Galaxy S3 and S4.  LED battery level indicators show status of charge.

Extreme Duo Series Universal Backup Batteries The Extreme Duo series has two USB ports, to charge a smartphone and tablet simultaneously. One of these is a 2.1A high speed port. They’re ultra-slim, lightweight, and available in two sizes—5200 and 10,000mAh. Tested under extreme conditions to guarantee superior performance, these backup batteries will become anyone’s best friend on long trips and emergencies. 61


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Audio A giant step outside conventional Bluetooth speaker designs, both the Sound Angle and Sound Angle Mini embrace stylish form factors with joyful colors. The clever design seamlessly incorporates volume and track control buttons as well as a 3.5mm auxiliary input that lets users play music from external sources, including MP3 players, laptop computers, and more. Both speakers are equipped with a speakerphone for making and receiving calls. Our Amour series of earphone headsets features tangle-free cords, as well as soft molding ear inserts for maximum comfort and noise isolation. In addition, they are equipped with a one-touch multifunction remote that works with Android and Apple devices.

Immortal Protective Cases The Immortal cases provide a delicate balance of style and function. They feature multiple layers of protection in a slim, stylish design. A raised front edge protects your screen, and the silicone port covers guard against dust and debris. Available in multiple colors.

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When quality parts matter, partner with the best. Become a wholesale customer today.

Replacement/Repair Parts, Accessories, Tools.

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e

Tech Parts is proud to be the nation’s 11111leading wholesale distributor of repair parts for iPhones, iPads, and iPods. We’ve made it our mission to offer the highest quality replacement parts for the most popular electronic devices on the market. Though we try not to choose favorites, repair pa parts for Apple devices are our specialty; they are the core of our business. We offer a large variety of replacement parts for Apple devices, including premium-quality iBicTM brand replacement parts as well as high-quality aftermarket replacement parts.

Our long-standing relationships with premiere manufacturers provides you a superior opportunity for sourcing repair parts, allowing your repair shop to be the elite operation in the marketplace. eTech Parts only stocks GRADE A replacement LCD Screens, never refurbished or recycled units. When quality matters, partner with the best. Become a wholesale customer today, sign up at www.etechparts.com/wholesale

Proudly Presents

High quality, Apple® iPod®, iPad®, iPhone®, and MacBook® replacement parts, tools & accessories.


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Wireless Lifestyle Special 2014 International CES Feature Here’s a look at a few wireless products and accessories that make our lives a little more fun, colorful, protected, easier, and just plain more cool….Drum roll please….

QuikVolt

FLEX Headphones MYME’s FLEX headphones are scientifically designed for absolute comfort with a headband that displaces pressure and rests gently on the head. This groundbreaking design eliminates pressure on the ears and the discomfort associated with conventional headphones. The FLEX series provides unlimited listening pleasure with exquisite sound quality at a very competitive price! To see one of their latest achievements, the MYME FLEX, visit MYME’s exhibit conveniently located in the Gold pavilion at 2014 International CES Booth# 80324. www.mymeworld.com

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Portable USB Phone Charger The QuikVolt 2200LS USB phone charger is a compact and portable way to recharge a smartphone while on the go. It features a generous 2200mAh battery that can provide a full recharge to most smartphones. The standard USB port ensures compatibility with virtually all phones and USB devices. It also includes a built-in LED flashlight and your choice of over 200 different Officially Licensed logos. The QuikVolt portable USB phone charger is an essential travel accessory for any smartphone owner. usdigitalmedia.com


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JOIN THE ZING REVOLUTION AND MAXIMIZE YOUR MARGINS! Welcome to Z!NG Revolution’s merchandise model to protect over 300 eDevices with personalized style. They have one of the largest collections of pop culture and original art images in the world and crazy cool customizer tool for wireless and web for “photo-to” print on demand business. They offer premium clear hard rubber cases for smart phones coupled with our 3M vinyl adhesive skins.  Expand your digital skus with no aging inventory.    Check out their great brands including One Direction, Marvel Custom Comics, Game of Thrones, & Big Bang Theory plus hard cases & INCOMM (TM) Cards.   www.zingrevolution.com

TJM Innovations LLC Unveils Newly Designed Bandshell® iPhone 5 Amplification Case Designed to offer more than just protection, the patented Bandshell iPhone 5 case features an innovative sound door that amplifies iPhone speakers, improving sound quality and volume. It also features an integrated kickstand, for hands free use. The unique design captures sound more effectively too, making it perfect for recording live. Bandshell’s sleek inner shell, made from a silicone gel is molded together with an outer shell made from polycarbonate to form an inseparable one-piece construction. Raised bevel around the case further protects the screen. The case is lightweight and slim, making it easy to carry or store. 2014 International CES Booth # 65016 LVH Ballroom www.bandshellcase.com 866-766-3442 68


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iWALK’s Sound Angle and Sound Angle Mini Bluetooth Speakers that are Music to Your Ears Gone are the days of bulky stereo systems and gigantic speakers. Instead, technology has ushered in a new wave of musical innovation—one that’s completely portable and can be controlled from a smartphone. With Bluetooth speakers here to stay, iWALK’s Sound Angle and Sound Angle Mini rise to the top of a crowded marketplace. Music lovers, rejoice. Beginning with their eyecatching, triangular designs, the Sound Angle and Sound Angle mini add impressive battery life (8 hours and 4

hours, respectively), built-in hands-free calling, and a price that won’t break the bank. The Sound Angle is available in 4 great colors: Red, Black, Silver, and Yellow. The Sound Angle Mini comes in Black, White, Silver, Yellow, Red, and Pink. Harris Bernstein, Vice President of iWALK, stated, “The quality of our large Sound Angle raises the standard for its price bracket. Its stereo speakers create an unparalleled surround sound experience. We’ve made it easily affordable without compromising quality or style. The Sound Angle Mini packs big sound into its small size.”

Both speakers ship with a charging cable, as well as a 3.5 mm cable to connect to any device with or without a Bluetooth connection. The large Sound Angle also features a pull-out stand for your device, as well as a stylish carrying pouch. The Sound Angle mini has a MicroSD card slot and shuffle-play feature. The speakers $129.99 and $39.99 MSRP. www.iwalkusa.com 1.855.MY.iWALK

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proTouch by iSkins

Languages Compatible with: MacBook Pro 15” / Retina 2010-2013 MacBook Pro 13” / Retina 2010-2013 MacBook Air 13” / 2009 or later Apple Wireless Keyboard 2007 or later iMac Wired Keyboard 2010 or later Foreign language keyboard protectors let your type foreign languages with your keyboard. Spanish, Hebrew and more to come. www.iskin.com 100 70


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W D M

Advertiser Index

Accessory Exports . . . . . . . . . . . . . . . . . . . . . . . . . pg. 3, 4

Gooday International . . . . . . . . . . . . . . . . . . . . . . . pg. 34

Accessory Geeks/GET . . . . . . . . . . . . . . . . . . . pg. 53, 54

H2o Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 13, 14

Airvoice Wireless . . . . . . . . . . . . . . . . . . . . . . . . . pg. 5, 6

In1case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 27

American Cellular Technologies . . . . . . . . . . . . . . . pg. 57

Miikey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 15, 26

Balaji Trading . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 17, 18

Mobile-Net/Expo Mobile . . . . . . . . . . . . pg. 75, 76, 81, 82

Cellgate/Preferred Prepaid . . . . . . . . . . . . . . . . pg. 21, 22

National Cellular . . . . . . . . . . . . . . . . . . . . . . . . pg. 47, 48

CES/CEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 78

Newer Technologies . . . . . . . . . . . . . . . . . . . . . . . . pg. 52

Cintex Wireless (Prepaid Wireless Group) . . . . pg. 16, 77

Parktel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 45, 46

Cellular Repair School . . . . . . . . . . . . . . . . . . . pg. 29, 30

PCS Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 43,44

Clear Protector/Znitro . . . . . . . . . . . . . . . . . . . . . . pg. 28

Pro Mobile Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 1

CMH Cellular . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 2, 40

Ptel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 23, 24

CTIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 55, 56

Red Pocket Mobile . . . . . . . pg. Cover, Inside Front Cover

E Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 71, 72

Rokform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg.41, 42

Eagle Cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 58

Simple Mobile/Tracfone . . . . . . . . . . . . . . . . . . . . pg. 7, 8

Electronic Payment Systems . . . . . . . . . . . . . . . pg. 73, 74

TJM Innovations, Llc/Bandshell . . . . . . . . . . . . pg. 19, 20

Emax City . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 9, 10

U2o/Iwalk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 39

eTech Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 63, 64

Us Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 34

Fifo/myme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 65, 66

Us Digital Media . . . . . . . . . . . . . . . . . . . . . . . . pg. 35, 36

Flags100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . pg. 25

Winner Wireless . . . . . . . . . . . . . . . . . . . . . . . . pg. 79, 80

Global Warranty Group . . . . . . . . . . . . . . . . . . pg. 11, 12

Zing Revolution . . . . . . . . . . . . . . . . . . . . . . . . pg. 37, 38

W ireless Dealer Magazine Headquarters Houston, Texas For advertising or subscription inquiries, please call toll free 1 (800) 862-2609 or visit W irelessDealerMagazine.com W ireless Dealer Magazine is published quarterly as an independent, wireless industr y publication in Houston, Texas. Written materials and requests may be mailed to: W ireless Dealer Magazine 1217 Prince Street, Houston, TX 77008 [not responsible for any unsolicited materials] For advertising or subscription inquiries, please call toll free 1 (800) 862-2609 or visit W irelessDealerMagazine.com


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