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The city’s publication for it’s residents

March-April 2014



Volunteering 101


ot-for-profit organizations, charities and, yes, municipal governments thrive with the help of volunteers. Volunteer opportunities at the City of Kitchener include special events, community centre programs, natural area monitoring, advisory committees, and much more.

April 6-13 is National Volunteer Week 2014 – the perfect time to celebrate the more than 7,000 volunteers connected with the City of Kitchener. “A volunteer is someone who gives time, effort and skill to a need or cause without pay. It’s a great way to get involved and invest in your community,” said Karrie Zettler, coordinator of volunteers for the

City of Kitchener. “Many employers accept volunteering as valid Canadian work experience, so it’s an excellent way to gain Canadian experience and Canadian references.”

This is significant for the newly immigrated members of our community. The 2010 National Survey of Giving, Volunteering and Participating shows that 29 per cent of newer immigrants reported not knowing how to become involved as the reason for not volunteering more – or at all.

While immigrants were less likely to volunteer – 39 per cent compared to 49 per cent of Canadian-born volunteers – those who did volunteer contributed about the same number of hours in 2010 as those who were Canadian-born.

Have your say, Kitchener


f a good quality of life, vibrant neighbourhoods and lots of green space and recreation facilities are at the top of the list of what you value most about living in Kitchener, you are not alone. A citizen survey commissioned by Compass Kitchener, a City of Kitchener volunteer advisory group, asked 1,002 citizens what they value most about the city – and these results will help shape the goals for the next term of council. The survey, conducted by research firm Environics, is a statically valid sampling of Kitchener’s population, based on Statistics Canada’s demographic profile for Kitchener. Theron Kramer, chair of Compass Kitchener, believes the findings capture the pulse of the community. Kramer noted that the survey is designed to create a solid foundation for the strategic planning process. “This survey is the starting point for many discussions with Kitchener residents, as Compass Kitchener builds on the 20-year Plan for a Healthy Kitchener, developed in 2007,” he said. “Those community priorities will lead to strategic directions and goals that will guide the work of city council and staff for 2015 to 2018.” Building on the survey results, Compass Kitchener will be reaching out to engage the community this spring to better understand what citizens are expecting from the city and gather ideas on how to meet those expectations. The input collected during the campaign – called “Your Kitchener. Your say.” – will have a direct influence on the city’s decisions and activities for the next four years. This is the perfect opportunity to have your say on things like roads, our downtown, future recreation needs, natural areas, growth, the environment and jobs and economic development. Get involved. It matters. For information on the strategic plan, visit, search words “strategic plan.” For information on the citizen survey, visit, search words “environics.” Congratulations to Compass Kitchener Compass Kitchener was established by city council to engage the community in achieving a shared vision for the future. On an annual basis, they also release a report card highlighting the progress made in achieving the community’s vision and priorities. This year, Compass Kitchener has been awarded the Volunteer Impact Award for “2014 Board or Committee Action Award.” Awarded annually by Kitchener’s Volunteer Action Centre, the ninth annual celebration will be held at Victoria Park Pavilion on May 27. Visit for more information and tickets. n

Both groups said time constraints and being unable to make a long-term commitment were common reasons for not volunteering. Immigrants were more likely to say they weren’t asked, they did not know how to get involved, as well as mention the financial cost associated with volunteering and their dissatisfaction with a previous experience. Immigrants were less likely to say they were not interested in volunteering. Dianne Boston-Nyp of the Volunteer Action Centre notes there are three things newcomers should consider before volunteering. “First, you need to make sure that you have an appropriate level of English so you can communicate well with people,”

she said. “Next, consider how much time you have and when you are available, and lastly, what skills do you have and what is the area in which you are interested in volunteering.” Zettler adds that the city values and supports its volunteers.

“Our volunteers are given regular opportunities to receive and give feedback,” said Zettler. “As an organization that relies on volunteers to facilitate a large number of its community programs and events, we are responsible for creating a positive work environment and treating you well as a volunteer.” Find out more about volunteering with the city at n

Hot child in the city...


fter this record-cold winter it may be hard to think of summer, but before you know it school will be out and parents will be looking for safe, fun activities to keep the kids busy all summer. Registration is now open for the City of Kitchener’s summer camps at Breithaupt Centre and Kiwanis Park, and the Summer Playgrounds program. It’s easy to register - either online through WEBreg at, or in person at many city facilities. Visit the website for a list or call 519-741-2382 to find out where you can register in person. Summer Playgrounds. City staff and neighbourhood-based volunteer committees work together to deliver a communityfocused program with lots of activities for children ages three to 12. It’s an affordable alternative to traditional camps. Learn more at Camps. Conventional camps to special interest programs focused on sports or the environment, City of Kitchener camps are a great choice for those looking for a camp experience. Accommodation may be available to assist children with a disability or special needs. Please contact 519-741-2200 ext. 7229 for more information. For camp options, parent guides and registration details, go to n

Your Kitchener

Is published every other month to keep citizens informed on local issues and events. Questions or comments can be directed to 519-741-2000 ext. 7383 or The City of Kitchener is committed to providing accessible formats. If another format would work better for you please contact the number above.

Digital storyteller Dwight Storring is Kitchener’s 2014 artist-in-residence. He will gather neighbourhood stories throughout the year to make a documentary film. He is also running three workshops during the residency. More at n Kids’ Hop Tuesdays rock at the market! Come for live music with Erick Traplin and on alternate Tuesdays, join us for crafts and stories. • March 4, 18: Erick Traplin • March 11, 25: Crafts and storytelling • April 1, 15, 29: Erick Traplin • April 8, 22: Crafts and storytelling Squiggles to Grins free art class runs every Thursday from 11 a.m.-noon. n


business heritage


t may not surprise you that the Kitchener Market has been operating for more than 140 years. But, it may surprise you that there are current vendors whose families have been selling at the market for nearly as long. The 2014 Business Heritage Awards on May 14 will honour these vendors, as well as other eligible businesses in the city.

Let’s get cooking Cooking classes run from 6:30-8:30 p.m. in the Marketplace: • March 19: Vegetarian options • March 26: Thai cuisine • April 1: Cook like a chef with Chef Terry • April 2: French Cooking • April 3: Dinner with Chef D • April 10: Wine & Art Workshop • April 15: KW Supper Club Night • April 16: East Coast cooking with seafood, featuring Caudles Catch • April 23: Bernardin canning The Easter bunny visits the market on Saturday, Apr. 19, during our Easter celebration from 10 a.m. – noon. n

The Business Heritage Awards was established by the City of Kitchener in 1987 and is hosted every two years. It is an opportunity for the mayor and council to thank businesses that have continued to operate and prosper over many years in Kitchener. Murray Cressman is the grandson, four generations back, to the Shantz family, who opened for business in 1895.

Fill up your tummy with a baked potato lunch that has all the fixings (available for purchase). On Saturday, March 15, 10 a.m. - noon, head to the Kitchener Market for a St. Patrick’s Day party. n

“It gives me a sense of pride to be recognized for a Business Heritage Award for providing a service to the city and the region on behalf of my family,” said Cressman. “We are passionate about the market and the customers we serve and are proud of the loyalty they have given our family over the years.” Mary Jane Bast is the third-generation granddaughter to George Bast Sr., who opened Bast Cheese in 1920. Bast Cheese is into the homestretch of reaching 100 years of service at the Kitchener Market. “We hope to see another 100 years,” she said. “I am passionate about the Kitchener Market, as I have been attending Saturday markets since I was five years old and it’s important to me that the market continues to prosper well into the future.”

Awards are given to businesses located in the city of Kitchener that have reached a milestone year – 50, 75, 100, 125, 150, 175 and 200 – or any business that has not been previously recognized but has continually existed in Kitchener for a minimum of 50 years. Since the awards were first presented in 1987, hundreds of firms have been recognized for their longevity and success. “I think it is awesome that the city and the province will recognize any business that has been operating for a lengthy time,” said Bast. For more information, or to nominate a business for an award, please visit, search words “business heritage,” or call 519-741-2200 ext. 7957. n

Making arrangements


he only things certain in life, said Benjamin Franklin, are death and taxes. Both have a culture of avoidance in North American life, but it is denial of death and avoiding grief that is on Trisha Bradshaw’s mind. Bradshaw is the supervisor of cemeteries for the City of Kitchener. She sees how families can be affected by not having a service or burial for their loved one.

It’s easy to be green Celebrate the luck of the Irish on Civic Square on Friday, March 14, from 12 – 2 p.m. at Kitchener City Hall. Join us for our annual St. Patrick’s Day lunch-time event featuring: • Live music • Irish dance performances • Make and take crafts for kids (while quantities last)

Cressman and his wife, Sherry, operate Cressman Meats at the market.

“Many feel that they don’t want their family to be sad or be a financial burden at the time of death and therefore, it is better to do nothing or very little,” she said, adding studies have shown that this is counterproductive. “Family and friends are left with a void because they haven’t had the opportunity to say goodbye. Their grief journey has a tough beginning.”

Bradshaw said there aren’t many rules when it comes to services, and families can be creative with the process, such as adding handwritten messages at the time of the burial, scattering the petals of a favourite flower or playing a favourite song. Families don’t have to have the same type of service that their parents or grandparents had. Many cultures share a tradition of respecting and honouring the deceased through burial. They believe the process of making funeral arrangements assists with the grieving process for the mourner, said Bradshaw.

...studies show families who keep remains at home can be “stuck” in one of the early stages of grief

Cemeteries are beginning to educate the public on the meaning, purpose and benefits of having a service. “Services don’t have to be expensive to be meaningful,” said Bradshaw, noting there are cemetery lots available that accommodate two urns starting at $200. “Families don’t realize that there are many affordable ways to say good-bye.”

“Although it is difficult and emotional, many mourners find closure and are able to begin grieving by being involved in the process,” she said.

While an urn sitting on the mantle can keep a loved one close, studies show this can cause difficulties for some. Research shows that families who keep remains at home can be “stuck” in one of the early stages of grief and don’t move forward because they never had the full closure. Burying cremated remains at the cottage creates potential issues when it’s time to sell the property. The presence of the urns

has to be disclosed to the purchaser, who can order the owner to remove them. “We have been receiving phone calls of urns that were buried for 20 years at the cottage and now the family is moving the urn and looking for a permanent location,” said Bradshaw. “We are starting to see, as our population ages and the Baby Boomers are moving into a smaller home or perhaps a retirement home, children are finding urns of family relatives within the home. It is now up to the children to take responsibility for these remains.” Cremated remains aren’t just ashes, said Bradshaw; they are bone fragment and contain DNA, they are human remains. For genealogists and family history buffs, a burial in a cemetery can provide a great deal of information about an ancestor. “For any burial at Kitchener Cemeteries, when someone is buried, where and with whom is all logged in our system,” said Bradshaw. “Anyone can call and obtain this information; it isn’t always available on genealogical websites.” Bradshaw said City of Kitchener cemetery staff are knowledgeable and compassionate, and provide support in choosing an option that will be meaningful for them. For more information, please visit or phone 519-741-2880. n

Why we need all-day two-way

Commuter train service


t’s an all-too familiar scene: sitting on the 401, parked in traffic just trying to get to your job. People in Waterloo region often think of this as a problem for only local workers heading to Toronto. This, however, is not the case. With the booming growth of the tech sector in this community, and the stable and growing financial services sector, there is an increase in “reverse commuters” – employees who work in Waterloo region but live in the Toronto area.

“I live in Toronto and if I need to be home at a certain time for my children I have to build in a huge amount of buffer time because my drive from Kitchener can take anywhere from an hour and a half to three hours,” she explained. It’s time to get some solid solutions in place. The long-standing misconception that regular rail connections to Waterloo region would create another “bedroom community” for Kitchener-Waterloo is simply old thinking. This area is a

And, with the challenges of the homeward trip – the highway 7/8 back-ups at Townline Road, and the Milton/ Mississauga slowdown - what both sets of travelers face every day is that half their trip will be dogged by gridlock somewhere along that 401 line. This issue is now coming to a head. Over the past 15 years, this community has dramatically changed. All of our post-secondary institutions - University of Waterloo, Wilfrid Laurier University and Conestoga College - have longbeen known for their top-quality, brilliant grads. Grads, who until recently, found jobs outside of Waterloo region. The shift has happened, though, and these bright minds are choosing to work in KitchenerWaterloo. Coupled with the added focus of attracting talent from beyond our borders, the need for efficient and reliable transit is now very real. Take April Dunford, a University of Waterloo engineering grad and the chief operating officer of tech start-up Tulip, located at the Tannery in downtown Kitchener. Dunford has spent the last year commuting from Toronto to Kitchener. As a busy executive and mom, planning her commuting schedule has become increasingly difficult.

I-ON the future


magine standing at an ION station in 15 years. Look around you. What do you see?

This is what the City of Kitchener is planning for the lands within 10-minute walk (800-metre radius) of future ION stations. The process, which began last year and is in its second phase, is called “planning around rapid transit stations” or PARTS, and is focused on guiding investment and future development that is supportive for transit. “As the regional light rail transit project proceeds, the impact on local neighbourhoods is top of mind for the City of Kitchener,” said Natalie Goss, senior planner. Phase 1 concluded in December 2013 with a report to city council outlining the recommended study area boundaries and the existing conditions, work for Phase 2, and a 3D model of the area. The next step is to complete five corridor-wide studies, which are currently underway. The studies include outlining urban design guidelines, analyzing sanitary sewer capacity and developing guidelines for transportation management. Visit for more information on the city’s PARTS project. n

Dunford points to the time lost while driving. As an executive, she would much rather spend the time on the road “working instead of learning the lyrics to pop songs”. Joe Puopolo, founder of Printchomp, a Kitchener-based e-services printing and marketing company, echoes Dunford’s frustrations. “I was tied to living in Toronto when I first began building my business in Kitchener,” Puopolo said. “The demands of commuting, combined with my wife’s

This area is a destination in its own right. In fact, the growing companies in Waterloo region are looking for talent and anxious to attract from as large a catchment area as possible.

Stormwater on the green Rockway and Doon golf courses are moving to stormwater-friendly practices for their greens and rough areas. Some improvements include removing some impervious surfaces on cart paths, so water absorption on the golf course is increased, and water run-off is reduced. Creek banks are allowed to naturalize with plants with a vigorous root mass to stabilize the soil and prevent erosion. Golf course staff will be certified in the region’s “smart about salt” program, since they apply salt to the parking lot and sidewalks around the clubhouse. The courses will also introduce a bi-annual plan to remove silt or other contamination from entering the drain systems that are in place from our parking lots. For more information on the courses, see n

destination in its own right – and with around 30,000 tech workers here, there are no signs of that changing. In fact, growing companies in Waterloo region are looking for talent and anxious to attract from as large a catchment area as possible. This may be new thinking to some, but the reality is building a world-class community relies on the ability to bring world-class people into our community – easily, conveniently, and affordably.

demanding career and the realities of parenting a young child made life extremely difficult for over a year. I was frustrated that so much of my time was spent stuck in traffic, increasing my stress level – not to mention my personal contribution to greenhouse gas emissions. A transit option allowing me to rapidly move between communities while giving me the option to be productive during those hours would have been a welcome relief.”

Human cost of commuting Commuting takes a huge toll on families.

For the full story, see yourkitchener.

Unsung heroes


t started as an idea to introduce young students to older adults in the community, and turned into a rich experience that explored intergenerational perspectives through art. And the results will be on display at the eighth annual Salute to Seniors award ceremony in June. As a member of the Salute to Seniors committee, retired teacher Marj Bellingham helped organize outreach workshops at her former school, McKenzie King Public School. The students, from grades 1, 2 and 6, participated in workshops where they reflected on the role that older adults play in the community, and then created art out of the experience. “The goal of the workshops was to have students learn about seniors in their communities and find out some of the things these seniors do as volunteers,” said Bellingham. “We wanted the students to see seniors as active adults who contribute in many different ways that the students may never have thought of before.” Each year, Salute to Seniors recognizes Kitchener’s older adult community champions. Nominations close Monday,

April 14. This year, they are also searching for Kitchener’s Senior of the Year, recognizing the contributions of one person, age 65 or older, whose volunteering significantly benefits the Kitchener community. The winner is chosen by a selection panel. “One of the best things about the Salute to Seniors event is the opportunity to celebrate some of the unsung heroes in our community,” said Carolyn Cormier, adults 50+ services coordinator for the City of Kitchener. “You don’t need to be a high profile volunteer to be nominated.” Bellingham added, “… as seniors, we need to keep involved and active. Through volunteering we are able to connect with others, make our community a better place and have fun. It has been said that it takes a village to raise a child. I believe that it takes a village to raise us all. By staying involved and reaching out to others we all stay connected, happy and healthier making our village a better place.” Nominations can be submitted online at or by contacting Carolyn Cormier, 519-741-2200 ext. 5345, to request a paper application. n

Youth video deadline approaches Are you between the ages of 12 and 25? If so, submit your original, short, silent film and animation for exhibition on the Cube. Deadline: March 31. Three cash awards of $200 each in the age 12-17 category, plus new this year, in this category, an additional $100 in media supplies to each winner’s school. Three cash awards of $300 each in the age 18-25 category. Additionally, up to 10 honorable mentions will be exhibited for a minimum of one month. Submission information can be found at youthvideocomp. n Municipal Election 2014: Dates to remember Now until Sept. 11: Nominations may be filed in the Office of the City Clerk, city hall, Monday to Friday, 8:30 a.m. to 5 p.m. daily. Sept. 12 Nomination Day. Nominations can be filed from 9 a.m. to 2 p.m. Sept. 2 – Oct. 27 The Voters’ List is revised. Sept. 15 Any acclaimed candidates will be declared by the city clerk at 5 p.m. Sept. 15 – Oct. 25 A person appointed as proxy must apply for their proxy vote certificate in the Office of the City Clerk, at city hall between 8:30 a.m. and 5 p.m., or between noon and 5 p.m. on a Saturday that an advance vote is being held. Oct. 15-18 Tentative advance voting days; final dates and locations will be released in April 2014. Oct. 27 Voting Day: polls open from 10 a.m. to 8 p.m. Dec. 31 Campaign period for candidates ends - if necessary, it may be continued to permit candidates to erase a deficit. Go to to remain updated on this year’s municipal election. n

Tell us what you think and be entered in our contest for a chance to win a $300 on-bill credit Visit or text us at 76000 enter key word KUsurvey

Protect WATER. Save MONEY.

Community clean-ups

Register for supplies and prizes at

Earth Hour

20-Minute Makeover

As a community, we can work together to improve the quality of our water and reduce our risk of flood damage during heavy rains. The 2014 Stormwater utility rate will mean an annual increase of about $4 for the average household, which will help to: • Maintain stormwater infrastructure such as storm sewers and stormwater ponds • Improve water quality and provide naturalized habitat for aquatic wildlife

Find out how you can save by making your property stormwater-friendly. Visit or book a free RAIN Home Visit at to learn how to keep your basement dry and qualify for stormwater credits.

Tuesday, April 22, 2 p.m. Register for supplies at

Tim Hortons community clean-up Saturday, April 26, 10 a.m. to noon McLennan Park, 901 Ottawa St. S.


Saturday, March 29, 8:30-9:30 p.m. Join the world in turning off lights and electronics for the hour.

Act as if what you do makes a difference. It does.

Bloomin’ Earth Festival Saturday, April 26, 11 a.m. to 8 p.m. Kitchener City Hall

KNAP Earth Day Celebration Saturday, April 26, 1-4 p.m. Huron Natural Area, 801 Trillium Dr. #KitEarthDay reep

Green Solutions

Kitchener Utilities wants to thank you for helping to

keep our community safe. It has been a winter of heavy snow, but we worked together to get the job done! By working together as a community you have helped to keep our citizens safe. • By removing snow around exhaust and intake vents, you have helped to protect homes from carbon monoxide poisoning

Give them a PARTY they’ll

REMEMBER! Choose the Marketplace for your event and we’ll take the stress out of planning. From a basic room rental to fully customized packages, the Kitchener Market is your partner in creating an event they’ll cherish.

• By assisting the city to dig out fire hydrants, you have helped to reduce the time it takes to respond to a fire emergency • By clearing the snow from meters, you have helped to keep meters accessible in case of emergency

For all of your help,

thank you.

The Marketplace is a 2,000 sq. ft. room located in the heart of the market with a full-sized commercial kitchen - perfect for hosting a variety of events.

Learn more about home safety and service disruptions by visiting

For more information and to view our photo gallery, visit or call 519-741-2287.

For service inquiries call 519-741-2529 and select option #3.


William James

Your Kitchener - March/April 2014  

The City of Kitchener's newsletter.