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The city’s publication for its residents

Text in the city: 76000

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t takes 26 hours for the average person to report a lost wallet. It takes 68 minutes for them to report a lost phone.

For most people, phones are a necessary part of our accessories, like key, purses or wallets. We carry them in our pockets and pull them out when we’re standing in line. Whether it’s a smart phone or cell phone, it’s even easier now to get information from the City of Kitchener as it rolls out a one-year short messaging system (SMS) pilot. SMS, commonly known as texting, provides the ability to

reach a large number of mobile phone users and is not limited to smart phone users.

It also has the potential to reach different demographics such as youth and employees without internet access or city email. “It’s another way to get the information you want,” said Nicole Amaral, communications unit, social media. “It’s convenient, and you only sign up or subscribe to the streams you want information for.” Under the pilot SMS program, residents

Hall of famer shares history with Rockway D

og owners know people in their community by their dogs. Tony Matlock knows communities by their golf courses. He should. With a few partners, he started some courses around here, including Merry-Hill and Dundee. But it’s his connection to Rockway Golf Course that holds some of his fondest memories. Matlock, who was recently inducted into the Waterloo Region Hall of Fame housed at the Waterloo Region Museum, remembers watching Rockway being built in 1933. He was five years old. “I watched it from my father’s little farm through the fence,” said Matlock, now 85. “It was a makework project. Instead of people asking for relief funds, the unemployed men worked with teams of horses, shovels, whatever. It was nice to see those men at work.” The beautifully landscaped 18 hole, par 70 course was designed by Stanley Thompson. Opened in 1935, Rockway remains one of the finest public golf courses in Ontario. For Matlock, those observations through the fence sparked a lifetime of interest in the sport. He started caddying at Rockway at age eight. “Golf was good to us. Two holes bordered my father’s farm, and golf

became a source of income for us during the Depression when we got a few cents for handing the balls back over the fence,” he said. “Then we caddied. We got 50 cents for 18 holes. That was good income for a kid.” At age 14, when he left school to enter the workforce, he and many of the other caddies became members at Rockway. And many went on to become golf professionals. The golf course was a place to connect, to do business, to drum up business. Matlock caddied for Norman Schneider of JM Schneider Meat Packers; Harold Guy, president of Mutual Life, and Mort and Nat Budd of Budd’s Department Stores, among others. Later, when he went into business himself as owner of a successful appliance retail centre, he did his own share of work on the golf course. “One wonders if the city fathers and the engineer, Stanley Shupe, and his associates had not taken an abandoned sewage disposal tract of land in 1933, in the height of the Depression, to build a fine golf course, where would we be today?” Matlock ponders. “Golf in this region has flourished well.” For more on City of Kitchener golf courses or to book tee times, please see www.kitchenergolf.ca n

sign up to receive specific, targeted information of interest to them. The type of messages includes news, information, notifications and deals, depending on the keyword.

To subscribe, cell phone users can simply text a keyword, such as the ones below, to 76000 to sign up. The participating divisions include KitchenerNews, KitchenerYouth,TheAud, KitchenerArts, FieldClosures and RoadClosures. A full list of keywords is online. The city’s human resources division is also using this tool to increase its reach to

July-August 2013

employees by delivering messages related to learning and development programs, internal initiatives and wellness and benefits. After the one-year period, the communications and marketing division will assess the program to determine continued use of the tool and potential expandion to other divisions within the corporation. To receive future media releases right to your phone, text KitchenerNews to 76000. For a complete list of keywords and instructions, visit: www.kitchener.ca/text n

Tooney Tuesdays with a twist B

ring the kids downtown on Tuesday evenings for Discovery Square -- a brand new twist and name for Tooney Tuesdays! There are more things to do, including more activities that embrace the technology-focused initiatives the city is becoming known for. Hosted by popular children's entertainer, Erick Traplin, Discovery Square runs every Tuesday in July from 6:30-8:30 p.m. on Civic Square. “Many kids have access to so much technology and information now. We’re trying to reflect that and give them an outlet where they can discover and explore what they are passionate about,” said Jeff Young, manager of special events. “It still has everything people love about Tooney Tuesdays, but we’ve expanded the age group to include older children, too. It’s a new generation of innovation!” There are hands-on activities and demonstrations for children aged five to 12 that focus on science, technology, engineering, art and math. For more information, please go to www.kitchenerevents.ca n

Where to go when it’s hot T l l l

he following facilities are cooling centres in extreme heat: Pools and community centres during regular hours. All splash pads and outdoor pools in the city during regular hours. Kitchener Public Library: all locations during regular hours.

The Aud and community arenas (foyer and lobby areas) l Kitchener City Hall is open from 7 a.m. to 9 p.m. every day. Call or visit family, friends and neighbours, especially isolated adults and seniors who are at greater risk of suffering from heat-related illness, to see if they require assistance. A list of cooling centres and extended hours in extreme conditions is available online at www.kitchener.ca/staycool. n l

Your Kitchener is published every other month to keep our citizens informed on local issues and events. If you have questions or comments, please contact us by phone at 519-741-2200 x7383 or by email at communications@kitchener.ca. The City of Kitchener is committed to providing accessible formats and communication supports for persons with disabilities. If another format would work better for you, please contact the inclusion coordinator, City of Kitchener/City of Waterloo, at 519-741-2200 x7226.


Ask an Expert Have a question? We have an answer! We’re bringing in experts from the City of Kitchener to answer your questions – right on Facebook and Twitter! For details, visit www.kitchener.ca/askanexpert l

July 9, 12-1 p.m. on Facebook: municipal bylaws with Shayne Turner, director of bylaw. n

Williamsburg Bereavement Companions Take in relevant presentations and connect with others who share your journey of grief. Hosted on Sunday, Aug. 4, 1-3 p.m. and Sunday, Sept. 1, 1-3 p.m. For more information and to RSVP to one of these programs, visit www.kitchenercemeteries.ca/events or call 519-741-2880.n Walk to Remember and butterfly release Kitchener Cemeteries, in partnership with Bereaved Families of Ontario (BFO), hosts an annual Walk to Remember and butterfly release at Williamsburg Cemetery Dedication Centre on Sunday, Sept. 8. Registration 1-2:15 p.m. n Free pre-planning seminars Delaying preplanning results in increased future costs – investing today results in savings tomorrow. We can show you how to save your family time and money. Join Kitchener Cemeteries at Williamsburg Cemetery 1541 Fisher Hallman Rd., Kitchener on Tuesday, Sept. 10, 12-1:30 p.m.n

The wheels are turning

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n the last issue, we highlighted the super-sharrows the city installed on King Street. Well, guess what? The City of Kitchener won an award for being bike-friendly; the bronze 2013 Bicycle Friendly Community Award was given by the Share the Road Cycling Coalition (SRCC) at the fifth annual Ontario Bike Summit in May. The sharrows are just one part of the efforts the city is making to make city streets a welcoming place for cyclists. “The City of Kitchener is honoured our community is being recognized for our efforts to promote and encourage cycling, including installing Ontario’s first supersharrows, new eye-catching bike racks, a bicycle map, the Bike2Work Challenge, and more,” says Josh Joseph, transportation demand management coordinator with the city. “More than 1,500 residents attended our first BikeFest event in May. I think it’s safe to say this community wants healthy, active, and sustainable transportation options such as cycling,” he adds. Studies indicate there is a pent-up

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Aug. 3, 10 a.m. to noon: Kids in the Kitchen: Melon heads. n

The creation of Joseph’s position three years ago is one of the factors that helped Kitchener win the award, said Justin Jones, project co-ordinator for the SRCC. “The judging panel really felt that Kitchener had shown a dramatic commitment to improving conditions for cyclists in the city. Hiring a full-time transportation demand manager to oversee the city’s transportation demand management plan and their Cycling Master Plan speaks volumes to the true dedication to these issues,” he said, adding the panel was impressed with the Bike Ambassadors program, which aims to

Free wi-fi at most city facilities

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as this happened to you? You’ve got the smart phone but you’re out of data.

You’re out and about and you just have to keep up with your Twitter account, you’re waiting for an important email, or you want to upload a video of that really great performer at the festival at city hall.

What’s cooking? Discover a love for cooking at the Kitchener Market for only $39! Classes are Wednesdays, 6:30-8:30 p.m. Visit www.kitchenermarket.ca/cookingclasses or email info@kitchenermarket.ca l July 17: Grilling and BBQ techniques l August 7: Cooking with fruit l August 13: Bernardin water bath canning workshop l August 21: Harvest food There’s always something fun happening at the Kitchener Market on Saturdays. Details are available at www.kitchenermarket.ca/events. l July 6, 10 a.m. to noon: Kids in the Kitchen: Canadian, eh? l July 12, 6-11 p.m.: Cruising on King at the Kitchener Market l July 20, 9 a.m. to 5 p.m.: Corn Festival

desire for cycling across the province: l 69 per cent of Ontario residents said that they would prefer to cycle more. l 70 per cent of respondents said they would like to see more bike lanes where they live. l Five per cent of Ontarians – or 600,000 people — are riding their bicycles daily. l 36 per cent of Ontarians ride at least once a month. l 17 per cent of that total number is riding weekly.

Your dilemma is over if you’re in a city facility. Free wi-fi (wireless fidelity) has been installed in 12 community centres, two pools, Doon Valley and Rockway golf courses and the Kitchener Market. Kitchener City Hall has wi-fi service in council chambers and the rotunda. The other floors at city hall will be completed before year end. The internet can now be accessed

through wi-fi enabled device by simply connecting to the “KitchenerWiFi” network, opening a browser and accepting the terms of use. “We are excited to offer this convenient service to the public who use and rent our facilities,” said Dan Murray, interim director of information services and technology. “We were able to integrate the public wi-fi internet access project with our existing network and telephone upgrade project. This allowed the city to provide this service at our facilities with no extra cost to the taxpayer.” For information about the 18 public wi-fi locations with free access to the Internet, a listing of facilities and the Acceptable Use Policy, visit www.kitchener.ca/wifi n

Tweet us @CityKitchener T

he City of Kitchener’s social media efforts are getting noticed! Redbrick Communications, an independent public relations agency based in Mississauga, recently released its annual survey of municipal social media activity, placing the City of Kitchener in the top 10 in the following categories: Facebook Most Active, Facebook Most Liked, Twitter Most Followed, Twitter Most Active. To view the Redbrick results, visit www.redbrick.ca/resources And, recently, the city made it even simpler to follow and interact with residents. In June, the city’s Twitter handle was changed to @CityKitchener. This new, single official account is now a one-stop place to find city-wide news, events, job opportunities, programs and services – and to interact with the city. “The City of Kitchener is regarded as a leader in municipal social media and is committed to timely and consistent communication with the public,” said Laura Johnston, the city’s director of corporate communications and marketing. “Under the @CityKitchener handle, information sharing is streamlined and two-way dialogue with the city is even easier.”

To find out all of the ways you can connect with the City of Kitchener online, visit www.kitchener.ca/socialmedia n

“The work is just beginning,” -- Josh Joseph transportation demand management coordinator

educate drivers and cyclists about the proper way to share the road, and were also impressed by Kitchener’s innovative “super sharrows” being installed.

“In addition, we felt Kitchener was building a strong network of city staff, local cycling groups, bike shops, schools and other stakeholders to promote cycling,” said Jones. “These are the kinds of connections and partnerships that lead to strong action.” “The work is just beginning,” agrees Joseph, “but in the short term, the work we’re doing is raising the profile of cycling and reminding both cyclists and drivers that we need to share the city’s roads.” For full story, see www.kitchener.ca/yourkitchener. For more information about what the city is doing to promote cycling, please visit www.bikekitchener.ca n

KU aims to please I

t’s Easter weekend and you discover that your hot shower is not hot. In fact, you have no hot water at all. It’s a long weekend, and you’re sure there will be no repair service. You’ve got the Easter bunny making an appearance and guests are coming for dinner. What will you do? One Kitchener resident discovered Kitchener Utilities (KU) is more than just a uniform. A call to the KU service department on Saturday evening around dinner time brought a service technician out to inspect the tank on Easter Sunday between 9-10 a.m. “What I liked is that KU delivered on their promise and came out within the 24-hour turnaround period that they promise customers,”Michele K. of Lackner Woods explains. “When the service technician came out, the problem was fixed very quickly and only one quick visit was required to fix the tank.” “We take our customers’ concerns to heart because they’re taxpayers in Kitchener. That means our customers are also our owners,” said Barry Nash, manager of customer relations for KU. “We keep our customers’ best interest top of mind.” “At each stage of the process, everything worked out perfectly for the situation I was in,” said Michele. For full story, see www.kitchener.ca/yourkitchener n


Rockway remains central to city’s seniors

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ockway participants can look forward to the possibility of a purpose-built older adults’ centre on the current Rockway site, while continuing to enjoy the centre they know and love for the foreseeable future. Rockway Centre could be redeveloped into a medium-to-high density residential building that would include a new, modern and fully accessible ground-floor older adult community centre, as well as additional space for uses such as a drug store and doctor and/or dental offices. “There are a huge number of variables that must be considered when making planning decisions about city facilities. There are also many competing interests that impact on, or which are impacted themselves by such decisions,” said Elizabeth Leedham and Janet Speight, who represented the Rockway advisory committee on the project team through the feasibility study. “City staff made a great effort to ensure the concerns of Rockway

“We felt involved and supported by both city staff and the Rockway community.” – Janet Speight and Elizabeth Leedham, Rockway advisory committee members

members were heard, and also that members received accurate information in a timely manner, during the process. We felt involved and supported by both city staff and the Rockway community.” Council directed staff to proceed with a request for proposals to engage a private partner in the redevelopment opportunity, a process that could take up to six years. “We now know where we’re headed,” said Mark Hildebrand, director of community services. “The Rockway Centre community can breathe easier now, and we can all

City recognized for finance reporting

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he City of Kitchener was recently recognized for its commitment to open communication, two-way citizen engagement and transparency in governance. The Government Finance Officers Association of the United States and Canada (GFOA) gave the city a Canadian Award for Financial Reporting for its 2011 Annual Financial Report. The annual report summarizes the city’s finances – its assets, liabilities, revenues, and expenses – much the same as private-sector annual reports. When the city’s 2012 financial report was presented to council at the end of June, this commitment to fiscal

transparency was again evident. “The 2012 financial results demonstrate Kitchener’s continued excellence in sound financial management,” said Dan Chapman, deputy CAO, finance and corporate services, and city treasurer. “We are committed to creating a sustainable financial position now and into the future and to being transparent in our delivery of high-quality services to the community.” The award is given for an easily readable and efficiently organized annual financial report, with content conforming to specific program standards. A copy of the 2012 Annual Financial Report is available at www.kitchener.ca or by calling 519-741-2200 x7357.

move ahead together.” Meanwhile, the Rockway centre will continue in its current configuration, offering programs and services to older adults, and the centre will be maintained at a reasonable standard, in line with other municipally owned buildings, until a final decision regarding the long term vision for the centre has been implemented. Rockway Gardens would also be identified as having cultural heritage value and interest; specific heritage criteria will be included in the request for proposals. “The location is important, pleasant to look at, and easy to access. We are attached to the homey atmosphere rather than the bricks and mortar of Rockway,” said Leedham and Speight. “Rockway has programs for almost every activity and yet encourages people with different interests and abilities to socialize and be mutually supportive. This has a well-documented benefit to physical and mental well-being for seniors who may otherwise be isolated.”n

That’s a lot of grass to cut! D

id you know the city currently maintains 3,000 acres of turf and sportsfields across the city? Did you know it also spends about $2 million annually to keep these popular places maintained so our residents and visitors can enjoy them?

Did you know it takes nearly 30 fulltime and 40 seasonal staff to spread out across the city to work on one of 14 grass-cutting routes? The inventory of city-owned parks and green space continues to grow each year, as the city grows. These locations differ in size, location and classification, and the city attempts to ensure they’re maintained on a regular basis throughout the warmer months. Of course, this work depends on variables such as weather conditions (too wet or too dry), large amounts of litter and staff and equipment allocations.

Cruising on King It’s all about the cars! Join us on Friday, July 12 for the largest parade of its kind in Ontario. l Show and shine in Victoria Park from 3-7 p.m. l The Cruise on King Street from 7-8 p.m. l Car show on King Street from 8-10 p.m. l Plus live music, exhibits and activities. Please see www.kitchenerevents.ca for details on the summer’s events. n Kidspark Celebrating its 25th year, Kidspark is an exciting day full of activities, entertainment, music, art, crafts and more! Join us on Sunday, Aug. 18 from 11 a.m. to 5 p.m. in historic Victoria Park for a day packed with fun for the whole family.n Kitchener Blues Festival Why is it that when living legends get the blues, the rest of the world is happy to listen? You’ll find the answer to this question and more at the annual Kitchener Blues Festival, held every August in front of Kitchener City Hall. The Kitchener Blues Festival will take place from Aug. 8-11. www.kitchenerbluesfestival.com n Rock ‘n Rumble Come enjoy the live rock show, unique “street eats” and some of the area’s best motorcycles on Saturday, July 27 noon – 6 p.m. There’s lots to see and do whether you are a rider or just looking, including shopping at some of our downtown merchants. www.kitchenerevents.ca. n

For general inquiries about the city’s turf maintenance practices, please call 519-741-2345. n

BLOOMIN’ LOVELY – Are there properties in your neighbourhood that have gorgeous gardens or use environmentally friendly gardening practices? The Kitchener in Bloom committee wants to hear about it! All you have to do is provide the address. Deadline for nominations is July 15. www.kitchener.ca/bloomn

Regional economic development T

he region’s chief administrative officers (CAOs) put their heads together to propose a region-wide economic development strategy to the eight local municipal councils.

The proposal, which came out of a jointly commissioned study on economic development services and the supply of industrial/employment lands in the region, was developed by the CAOs of all the municipalities, including the Region of Waterloo. Completed by Malone Given Parsons Ltd. in April, the proposal received an approval in principle from the finance and corporate services committee at the City of Kitchener in May and city council in June. “The strategy would address gaps in delivering services across the region,” said Jeff Willmer, CAO of the City of Kitchener. “The perception is often that neighbouring municipalities are our

The City of Kitchener operates family-friendly facilities and supports breastfeeding mothers.

competition, but really, they are our partners. We should work together.” The recommendations include: l Creating an office of economic development at the Region of Waterloo, which would coordinate the strategy in partnership with area municipalities, Canada’s Technology Triangle (CTT) and other local economic development stakeholders; l Approval in principle for a Waterloo Region Economic Development Corporation (WREDC) to oversee services other than land development;

Further investigation toward creating a corporation specifically for developing strategic employment lands; l

l The implementation plan would consider how to build on the existing strengths of CTT, and create a smooth transition to the new organization. CTT’s current mandate focuses on foreign direct investment and the new corporation would need to maintain CTT’s momentum.

Similar recommendations are also being considered by all city and township councils, as well as regional council.n

Ribfest It’s the 10th anniversary for the Downtown Kitchener Ribfest and Craft Beer Show, held July 19-21 in Victoria Park. Entertainment by Ian Ross Band, D’Eve Archer Band, Greasemonkeys and more. Free admission, but donations to The Food Bank of Waterloo Region accepted at the gate. Those under 19 must be accompanied by an adult. www.kitchenerribandbeerfest.com n

Be cool… get a permit for your pool! Swimming pool construction is only allowed with a permit.


K Kitchener itchener b bike ike m map ap a are re n now ow a available! vailable PPick ick o one ne u up or ffree at any any City Cit y of of Kitchener Kitchener community communit y centre centre o orr p ffor ree at a it y H all. V isit w w w.bikekitchener.ca to to learn learn more. moree. att C City Hall. Visit www.bikekitchener.ca

Festival of Neighbourhoods

Mayor’s Challenge! Tell us what your neighbourhood means to you! Whatever age you are. Whatever way you want to tell it. Mayor Carl Zehr will take a tour with the winning storyteller through their neighbourhood.

Deadline: September 30, 2013

R nt the Rent eM Marketplace, rke a 2,, 0 000 00 sq. fft space, fo or your yo you o r next ne meeting, m eti g, event orr cooking ook k clas for class.

For entry forms and further information, visit www.kitchener.ca/fon or call 519-741-2200 x 7859.

Take T k a tour t online lii att www.kitchenermarket.ca/marketplace kt h kit k t / k t l Affordable rates. Beautiful space. The Marketplace!

Sign Si gn up to rec ecei eive ve inf nfor orma maat ati tion on, on o n, noti no tifi fica cati tion ons, s, dea eals ls and more ore ri righ ghtt to your our phon one! one! e Stan St anda dard rd tex extt ra rate tess ma mayy ap appl plyy. FR FREE EE wit ith h te text xtt plan laan.

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Your Kitchener - July/August 2013  

The City of Kitchener's newsletter published in the Kitchener Citizen.

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