16 March 2020
Coronavirus (Covid-19) Deferral and Cancellation Policies Kings English / Kings Premium Universities (GO: Prepared Program) The following deferral, cancellation and credit policies relate specifically to Coronavirus (COVID-19). They apply only to students booking, or currently studying, an English language course in the UK or USA, and to students following the Kings GO: Prepared Program in the USA.
1. Deferral i. All students who have booked future courses will be able to defer their courses until a later date with no penalty. ii. All current students will able to defer completion of their course until a future date without any additional costs. Students will be given a credit note for the remaining weeks of their course. It will guarantee future tuition and accommodation fees at the same rate as the current course. The following conditions will apply: • • • • • • •
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All fees must have been paid in full In the UK a notice period of a minimum of one week for tuition and accommodation applies In the US a notice period of a minimum of four weeks for accommodation applies Credits are valid for two years from the date of issue Courses and accommodation are subject to availability at the time of rebooking If a course or accommodation type is no longer available students will be able to book a new course or accommodation type to the value of the credit note Credits issued in low season cannot be used for a future course or accommodation booking in high season.
2. Cancellation i. All students wanting to cancel future bookings will be refunded in full (except for enrolment fees which can be deferred to a later start date). ii. For all current students standard Terms and Conditions apply. Standard Terms & Conditions: Kings English language courses Kings Premium Universities
3. Arrangements in event of temporary school closure In the event of temporary school closure, Kings will continue to support students in all aspects of their course, accommodation and welfare. Students will be fully supported by their teachers to continue their studies remotely. This will be achieved through a range of complementary delivery methods which we have developed under the name Classmate Plus. These will include use of online technology for learning; enhanced use of Classmate, our own online learning platform; and small group tutorials. Course work, assessments and homework would continue as normal. All accommodation would remain open as usual and there would be no change to the welfare support available to students.
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