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1) ________ consists of people, equipment, and procedures to gather, sort, analyze, evaluate, and distribute needed, timely, and accurate information to marketing decision makers.
2) A company can take several steps to improve the quality of its marketing intelligence. If the company purchases competitive products for study, attends open houses and trade shows, and reads competitorsâ€™ published reports and stockholder information, the company is using ________ to improve the quality of its marketing intelligence.
3) ________ is the difference between the prospective customerâ€™s evaluation of all the benefits and all the costs of an offering and the perceived alternatives.
4) A ________ is a set of procedures and sources managers use to obtain everyday information about developments in the marketing environment.
5) The value proposition consists of a cluster of benefits the company promises to deliver; it is
6) Most established companies focus on ________ when it comes to innovation.
7) Total customer satisfaction is the general feeling of pleasure or disappointment that results from comparing perceived performance to expectations. To achieve total customer satisfaction, organizations need to_____________. STR 581 Final Exam
8) The first step in estimating demand is to understand what affects price sensitivity. Generally speaking, customers are most price sensitive to products that cost a lot or are ________.
9) In ________ marketing, the seller engages in the mass production, mass distribution, and mass promotion of one product for all buyers.
10) Particularly when shopping for ego-sensitive products such as perfumes and expensive cars, many consumers use price as an indicator of ________.
11) A marketing manager needs to know the cost of the research project before approving it. During which step in the marketing research process would such a consideration most likely take place?
12) Which of the following types of marketing research firms would best be described as one that gathers consumer and trade information which they sell for a fee (e.g., Nielsen Media Research)?
13) Companies normally budget marketing research at ________ percent of company sales.
14) Marketing communications can contribute to brand equity by establishing the brand in memory and to________ (in)a brand image.
15) New-to-the- world products are ________.
16) The marketing communications mix consists of six major modes of communications. Which of the following is NOT one of these modes?
17) Major retailer types include the following EXCEPT ________.
18) “Power prices” use price as a key strategic tool. These “power prices” have discovered the highly ________ effect of price on the bottom line.
19) ________ communicates a company’s intended value positioning of its product or brand to the market. STR 581 Final Exam
20) Some intermediaries use the following: strategic planning, advanced information systems, sophisticated marketing tools, measure performance on a return-on-investment basis, segment their markets, improve their target marketing and positioning, and ________.
21) To reach Generation Y, rock band Foo Fighters created a digital street team that sends targeted email messages to members who “get the latest news, exclusive audio/video sneak previews, tons of chances to win great Foo Fighters prizes, and become part of the Foo Fighters Family.” Which of the following techniques for reaching Generation Y are the Foo Fighters using?
22) Following the ________ approach to target market selection encompasses a strong knowledge of the segment’s needs, a strong market presence, and operating economies through specializing in production, distribution, and promotion.
23) Price has operated as the major determinant of buyer choice among poorer nations, among poorer groups, and with ________ products.
24) Which of the following is NOT included in the definition of conflict?
25) John Kotter’s view argues that management focuses on coping with complexity, whereas leadership focuses on coping with _____.
26) Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _____.STR 581 Final Exam
27) Which level of Maslowâ€™s hierarchy of needs deals with satisfying oneâ€™s hunger, thirst, and need for sex?
28) If no one is aware of conflict, it is generally agreed that _____.
29) Leadership is best defined as _____. STR 581 Final Exam
30) Which of the following statements best defines a work group?
31) _____ can be used to increase the perception that employees are treated fairly.
32) Between the late 1960s and the mid-1980s, the use of written tests declined because they were characterized as _____.
33) Which of the following has proven to be a particularly good predictor for jobs that require cognitive complexity?
34) Training employees how to be better listeners falls under which of the following training categories?
35) Examples of off-the-job training include all of the following except _____.
36) A task that is subdivided into many separate jobs is considered to have _____.
37) Which of the following is not a primary force for change in organizations?
38) What term is used for the tendency of an individual to attribute his own successes to internal factors while putting the blame for failures on external factors?
39) _____ developed a Vocational Preference Inventory questionnaire that contains 160 occupational titles. STR 581 Final Exam
40) Each of the six personality types developed in Hollandâ€™s personality-job fit theory has a ________.
51) A checking account is __________. STR 581 Final Exam
52) __________ says to seek out investments that offer the greatest expected risk-adjusted real return.
53) An investor's risky portfolio is made up of individual stocks. Which of the following statements about this portfolio is true?
54) Under capital rationing, given the choice among several equally attractive investments, the best tool to use is the __________.
55) Which of the following statements is true?
56) The managerial decision best addresses which of the following questions?
57) The investment decision best addresses which of the following questions?
STR 581 Final Exam
58) __________ says to recognize the value of options contained in derivatives.
59) The conversion price (for a convertible security) is usually adjusted __________.
60) According to the Principle of Risk-Return Trade-Off, investors require a higher return to compensate for __________.
61) __________ says to use derivatives to pay others to take risks.
63) Which of the following is not an advantage of going public?
64) Which (if any) statement is false?
65) Transfer-pricing systems exist to _____.
66) It costs Garner Company $12 of variable and $5 of fixed costs to produce one bathroom scale which normally sells for $35. A foreign wholesaler offers to purchase 2,000 scales at $15 each. Garner would incur special shipping costs of $1 per scale if the order were accepted. Garner has sufficient unused capacity to produce the 2,000 scales. If the special order is accepted, what will be the effect on net income?
67) Baden Company manufactures a product with a unit variable cost of $50 and a unit sales price of $88. Fixed manufacturing costs were $240,000 when 10,000 units were produced and sold. The company has a one-time opportunity to sell an additional 1,000 units at $70 each in a foreign market which would not affect its present sales. If the company has sufficient capacity to produce the additional units, acceptance of the special order would affect net income as follows:
68) A transfer price exists when two segments of the same organization sell _____.
69) Which one of the following managerial accounting approaches attempts to allocate manufacturing overhead in a more meaningful fashion?
70) Effectiveness is indicated by _____. STR 581 Final Exam
71) Efficiency is indicated by _____.
72) _____ is an important factor considered by sales forecasters.
73) Which of the following does not appear as a separate section on the cash budget?
74) How much sales are required to earn a target net income of $128,000 if total fixed costs are $160,000 and the contribution margin ratio is 40%?
75) At the break-even point of 2,000 units, variable costs are $55,000, and fixed costs are $32,000. How much is the selling price per unit?
76) How much sales are required to earn a target income of $80,000 if total fixed costs are $100,000 and the contribution margin ratio is 40%?
77) At the break-even point of 2,500 units, variable costs are $55,000, and fixed costs are $32,000. How much is the selling price per unit?
78) Differences between a job order cost system and a process cost system include all of the following except the
79) There is no difference between variable-costing and absorption-costing income if there is no_____.
80) Identify which statement about "currently attainable standards" is
91) Which of the following is correct about litigating commercial disputes?
92) Which of the following statements is generally NOT true about state intermediate appellate courts?
93) When an economist says that the demand for a product has increased, this means that:
94) If consumer incomes increase, the demand for product Y will _____________.
95) The force behind globalization in _____ was the amount of muscle, horsepower, wind power, or steam power that a country could deploy.
96) Which of the following is NOT a function of functional area information systems?
97) _____ is the integration of economic, social, cultural, and ecological facets of life, enabled by information technologies.
98) Which research design listed below is most appropriate for establishing causality?
99) Which of the following statements is true concerning the applicability of attitudes in understanding behavior?
100) The quartile deviation is: