Issuu on Google+

www.killtest.com

BH0-009 Practice Exam ITSM Foundation Certificate in Problem & Incident Management http://www.killtest.com/ISEBCertification/BH0-009.asp Killtest ISEB certification BH0-009 practice exam is created by top seniors and experts, who cracked our all the ISEB BH0-009 real exam questions and answers according to the ISEB BH0-009 exam information and objectives. With Killtest ISEB certification BH0-009 practice exam, we can ensure your success absolutely. Killtest BH0-009 practice exam features: Comprehensive questions with complete details about BH0-009 exam BH0-009 exam questions accompanied by exhibits BH0-009 exam questions are updated on regular basis Tested by many ISEB Certified Specialist exams before published 100% Money Back Guarantee if failed Try BH0-009 free demo before purchasing it BH0-009, as a famous topic of ISEB certification, becomes more and more hot and popular, then more and more candidates come for the ISEB BH0-009 success. Here, we can guarantee that choose Killtest ISEB certification BH0-009 practice exam, your success is ensured. Halloween Promotion: In order to celebrate Halloween, from October 6 to November 7, we Killtest provide 20 vouchers for saving $15 of the purchase fee on all products. www.killtest.com


The safer , easier way to help you pass any IT exams.

BH0-009

Title :

ITSM Foundation Certificate in Problem & Incident Management

w w

.k

ill

te

st

.c

om

Exam:

w

Version : DEMO

1/3


The safer , easier way to help you pass any IT exams.

1.Which of the following activities would initially help identify how green a n organisation currently is? A. Developing a Stakeholder Map. B. Drafting an action register. C. Holding a fact-finding workshop. D. Creating a carbon accounting system. Answer: C

om

2.In the Balance of Consequences, which of the consequence types should be used first to drive behavioural change? a)Immediate Positive. b)Immediate Negative. c)Delayed Positive. d)Delayed Negative. A.a and b. B.c and d. C.a only. D.b only.

.c

Answer: C

ill

te

st

3.When confirming the most probable cause, you should choose methods that are A.Easiest, quickest, cheapest, safest, surest. B.Things that you can do right now. C.Acceptable to everyone who will be involved. D.Able to be done experimentally i.e.not in live.

w w

.k

Answer: A

w

4.In Decision Analysis, actions to reduce risk: a)Take a great amount of planning. b)Can be done quickly and simply. c)Should only be done when the risks are high. d)Should bring risk to an acceptable level. A.a and b. B.b and d. C.c only. D.d only. Answer: B 5.The purpose of the problem specification is: a.To document a factual description of the problem. b.To show the boundaries of the problem. c.To help eliminate possible causes. d.To help identify distinctions. A.a and c. B.a, b and c.

2/3


The safer , easier way to help you pass any IT exams.

C.b and d. D.All of the above Answer: D 6.Why are Turnaround Questions used when developing a problem specification? A.To drill down to the most specific answer. B.To get lots of information. C.When you stop making progress D.To involve more people. Answer: A

om

7.Once you have found the cause of a problem, you should use Think Bey ond the Fix to prevent recurrence.What are two ways to Think Beyond the Fix? A.Extend the cause, extend the fix. B.Identify likely causes, take preventive action. C.Identify distinctions, identify changes. D.Identify likely effects, plan contingent action.

.c

Answer: A

ill

te

st

8.When generating alternatives why is an expanded number of choices desirable? A.To make sure any 'pet' alternatives are considered. B.To increase the chances of picking a winner. C.To ensure a complete, balanced set of alternatives. D.To ensure the recommendation gets approved.

w w

.k

Answer: C

w

9.When looking at the Performance System, which is the correct sequence? A.Situation, Performer, Response, Feedback, Consequences. B.Consequences, Feedback, Situation, Performer, Response. C.Situation, Performer, Response, Consequences, Feedback. D.Performer, Feedback, Situation, Consequences, Response. Answer: C 10.Which of the following activities is NOT part of Situation Appraisal? A.Identify concerns. B.Set priority. C.Identify possible causes. D.Plan involvement. Answer: C

3/3


www.killtest.com

Killtest Exams Features: High quality IT exams practice questions and answers Hot Certifications: IBM, CompTIA, Avaya, Symantec, Oracle, Adobe One year free update Verified Answers Researched by Industry Experts and almost correct. Multiple-choice questions (MCQs) like real exam At least 96% coverage of real exam Experts using industry experience to produce precise and logical products If failed, 100% money back

More Hot Pages from Killtest shared: Promotion Page:

om

http://www.killtest.com/promotion.asp

t.c

Bundles Page�

ill

te s

http://www.killtest.com/bundles.asp

.k

How To Pay Page:

w

w

w

http://www.killtest.com/howtopay.asp FAQs Page

http://www.killtest.com/faq.asp

All Certifications Exams : IBM CIW Oracle Adobe

CompTIA ISEB

SCO

EXIN EC-COUNCIL VMware OMG

www.killtest.com

EMC

Avaya Symantec Checkpoint Juniper LPI

Network Appliance

Novell

Nortel

Hitachi


BH0-009 exam ISEB certification test