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Marriott Travel Contest

Travel Brilliantly

Ranjan KHOTEJA and Mengna CHEN Innovation Management, MBA 1A 22nd April 2014


» American diversified Hospitality company » More than 4000 properties in over 80 countries CORE VALUE “We put people first” “We pursue excellence” “We embrace change” “We serve our world”


Concept “To engage customers, giving them a voice in co-creating the future of travel with Marriott�

Phases Select the best idea with the number of votes Winner will receive prize packages, will get opportunity to work with Marriott Hotels’ experts and local innovative partners and be a jury member the following year

Strategies To get involvement of customers in developing hotel facilities To meet the need of future travellers


How Can Other Hotels Apply ? ASKING FOR NEW IDEAS NEW IDEA

IMPROVEMENT

• Breakfast & New • Facilities &Amenities Menu • Complaints & • Holiday Package Suggestions • Decoration • Best Employee • Services EMPOWERMENT Customize Options e.g. mattresses or pillows

BIG PRIZES Mention guest’s name in the press Wall of honoured guests


Marriott travel contest