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Investor’s Information

THANK YOU Kho & Lee Property Group Kho & Lee Property Group offers you a complete real estate service. We facilitate a local community where clients can confidently move through us. We believe real estate is about human interaction. It is about the development of the most relevant skills within our own people to ensure that we maintain and develop long term client relationships. The system we provide you ensures that we evolve with the times, adapt to unique markets, and maintain leaders in our field of expertise, in line with the global market. We understand that your property and the return you receive is important to you. That is why you will be provided the support and understanding of a professional real estate agent with comprehensive local knowledge. We work hard to ensure you receive the best possible rentals for your investment at all times. Our Licensee and Director for the business, Tom Lee, oversees the day to day operation of the Property Management business and is always available to help you with your investment needs. We look forward to an enduring business working relationship with you.

Patricia Kho, Partner

Tom Lee, Partner

Your Local Team Patricia Kho, Partner Tom Lee, Partner & Licensee-in-charge Sandy Shen, Office Admin & Accounts Linh Toal, Property Manager Mitchell Tolhurst, Property Officer Saesar Liu, Property Officer Sami Yildiz, Area Specialist Tamara MacMillan, Area Specialist Cristina Burgos, Area Specialist Sophie Sutinen, Business Administrator

2010 Member Pyrmont/Ultimo Chamber of Commerce 2009 Contributor to National Marketing Committee 2008 Elite Member for Exceeding Sales Targets 2008 Excellence in Marketing Award 2008 REINSW National Website of the Year Finalist 2008 New Talent of the Year Award Runner Up 2008 Property Officer of the Year Runner Up 2007 Property Manager of the Year Runner Up 2006 National Excellence in Marketing Award 2005 NSW /ACT Excellence in Marketing Award

What to look for when appointing your agent An Agent who has a firm commitment to thorough tenant selection

Regular Rent Review

Zero Arrears Tolerance

Repairs and Maintenance

The best tenant for you

All tenants will be screened following our strict guidelines checked on Tenancy Reference Australia database

Proven credit history

Capability to make rental payments

Employment stability

Meet our 100 point checklist

Professional Referee check

Regularly assess comparable rentals

Assess market and supply

Ensure quality tenant

Open communication

Take into consideration vacancy factors

Look at condition of the property

Opportunity to review length of tenancy versus rental review

Arrears Reports printed daily

Letters, phone calls, SMS and personal visits used to ensure the arrears are kept to a minimum

Constant communication with our clients

Prompt issuing of notices and Tribunal proceedings

Administered as per your instructions

Only fully licensed and insured tradespeople will be used

Major repairs inspected after completion

Protect Your Investment If you appoint Kho & Lee Property Group as your managing agent you will be using a qualified professional team who can provide you with peace of mind. We are market experts who will ensure you receive maximum returns on your investment. We are members of the Real Estate Institute of NSW an organisation that enables us to keep up with industry legislation, attend regular training, and most importantly, stay at the forefront of our industry. We will: •

Respond to all enquires promptly

Follow company policy and procedures when qualifying a tenant

Arrange leases

Receipt rent, Collect and lodge bonds

Adhere to strict rental arrears policies

Routine inspections will be documented and photographed

Thorough premises condition report

On time end of month and mid month payments

Prompt rental reviews

Stringent account procedures in line with Office of Fair Trading requirements.

Zero Arrears tolerance

Annual obligation free market appraisal to ascertain what your property is worth in the current sales climate

Commitment : We will look after your property as if it were our own

Marketing & Advertising Kho & Lee Property Group will seek the most suitable tenant for your property. We achieve this through thorough marketing aids which will cover all segments of the market. •


Signage (where permissible)

Local and International Network referral

Inclusion in Newsletter to cover internal database of 8500 + subscribers

Open for Inspections

Pre-registered qualified tenancy register

Executive placement network

Recently Leased 1 Bedroom 5 Tambua St, Pyrmont


58 Mountain St, Ultimo


122 Saunders St, Pyrmont


2 Bedrooms 5 Tambua St, Pyrmont


120 Pyrmont St, Pyrmont


287 Pyrmont St, Ultimo


8 Distillery Drive, Pyrmont


5 Tambua St, Pyrmont


50 Murray St, Pyrmont


3 Bedrooms 45 Bowman St, Pyrmont


5 Tambua St, Pyrmont


5 Tambua St, Pyrmont


5 Tambua St, Pyrmont


Schedule of Fees (Negotiable) Management Fee Residential 6.05% incl. GST Commercial 3.3% incl. GST Letting & Reletting Fee 110% of 1 Weeks rent incl. GST Administration Fee $10/month incl. GST Lease Preparation Fee $16.50 incl. GST Tenancy Reference Database $33/tenancy incl. GST Advertising Fee $165 incl. GST (Flat Fee, until leased)

Pledge of Service

The pledge we make to you is simple: ƒ

We will communicate with you


We will listen to you


We will always address your needs – first and foremost


We will provide you with professional advice and service


We will earn your trust and confidence


We will treat you with honesty, integrity, courtesy and care that you deserve and should expect

This is our personal commitment to you. We will not break our pledge under any circumstances.

Dated this day


Property Manager ……………………………………………


Tom, I write this email to express our (my wife and I) appreciation of the excellent work you did for us in leasing out our apartment at The Quarry, Pyrmont. We came to you and your team on the strong recommendation of a friend, and found that she was right in every aspect. We were surprised by the time and care you and Linh took in explaining the whole process to us, with all the associated costs laid out clearly in the event the unit was rented out. Your professionalism was obvious from the start when we first met you and we are indeed very pleased that you managed to get us a tenant in record time, just before I had to leave for Jakarta. We like the fact that both you and Linh are very friendly and informal and the fact that you were all a great help in explaining what we could expect given the current market conditions. Tolga, your property manager, is very much like the both of you in terms of friendliness and very nice to discuss with. I believe Kho and Lee has a friendly DNA running in both the owners and the staff employed :) Bottom line is, thanks for helping us to rent out our unit in a very timely manner and the professionalism, courtesy and excellent service shown to us. We have already recommended a neighbour to you and will certainly continue to do the same if any of our friends have units or homes to lease out or to sell/buy. Feel free to show this message to any of your potential clients and we will be more than happy to confirm your excellent services should there be a need to.

~ Cheng and Lau ~ The Quarry, Pyrmont

Hi from London Linh, Congratulations on the award! You thoroughly deserve it. You have given me confidence and peace of mind whilst being away looking after my 2 properties. Compared to my previous property management agent, I have noticed such a difference in attitude, promptness in replies/action, honesty and professionalism that you provide. Keep up the good work, ~ Mark ~

As a first home owner of a property, the thought of putting my apartment on the rental market was an overwhelming experience, until I met Patricia Kho, Tom Lee and their team of hard-working, knowlegeable and approachable professionals with integrity at Kho & Lee Property Group. The team, in particularly Pat and Tom has made being a landlord the easiest job in the world. From organising professional photography to help list the property, attracting and screening tenants with the credentials, providing advice on the current rental market in the locality, to assist in setting a competitive rental return, the month-to-month management of the property and transiting between tenants. The entire process has always been very efficient, smooth, professional and clearly communicated. Tom has ensured top management of my property throughout the past 2.5 years (and still counting!), and when there was a case where we had to deal with a difficult tenant, Tom was always on the other end of the telephone to let me know what was going on, providing timely advice, direction and assurance. Tom's hard work, quick problem solving, transparent communication and finely tuned people-skills, persistence and professionalism resulted to a situation that could have gone sour to a win-win for all parties involved. I should have been worried, however Tom took the 'worry' out of my hands, in fact never did I feel there was a worry at hand, as I felt everything was always under control under Tom's management. I have never doubted that my most valuable asset is in good hands with Tom and his team at Kho & Lee Property Group. I have no hesitation to highly recommend Tom Lee and his team at Kho & Lee Property Group to manage their most valuable asset. ~ I Sugani ~

I feel very fortunate to have Linh Toal at Kho and Lee Property Group looking after my properties. I had a personal friend as my property agent before Linh, who has left the business and gone overseas. Since his leaving last year I have been worrying that my new agent would not be able to provide me the same level of services. Now I am glad that I don’t have to worry any more as Linh is here to help me. Linh has been doing an excellent job. She keeps me informed, looks after my interests and solves my problems. A recent incident has impressed me greatly. It was a car park issue which appeared so hard to surmount that for a while I thought we were not going to make it. When the problem was passed to her, Linh dealt with it professionally and caringly. She explained to me what was happening, liaised with various parties, looked for solutions, and finally got the job done. I am very happy and thankful to her. ~ Jackie ~

Property Management Tom Lee, Partner M +61 448 888 898 E

Sales & Development Patricia Kho, Partner M +61 402 246 905 E

172 Harris Street Pyrmont NSW 2009 Australia P +61 2 9566 1566 M +61 402 246 905 F +61 2 9566 1588 E W

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