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ORACLE RMS INSURANCE RISK MANAGEMENT SERVICES Headquarters Concord, ON Year founded 2011 Number of offices 8 Number of employees 100 Leadership Michael Di Nardo, president and CEO; John Ferraro, president and CEO Website

Did you do anything differently in 2018 to increase business? John Ferraro and Michael Di Nardo, president and CEO: In 2018, the largest account for increased business was Oracle’s expansion through the acquisition of six new


branch locations spread throughout Ontario. From Markham to Etobicoke, Newmarket to Woodbridge, we’ve expanded our reach to clients outside of what we were able to achieve in prior years. We’ve hired new faces, invested in current staff and expanded our main office space to support this level of growth.

nology. The adaptation of live, instant and easily accessible functions such as e-docs, e-signatures and e-approvals push Oracle ahead of the industry. Our online presence through social media, search engine optimization technology and AI chat boxes ensures that we’re always actively online and up-to-date.

What can your wholesale or insurer partners do to help you write more business in 2019? JF and MDN: What we have and always will

What’s the biggest challenge facing the broker channel today? JF and MDN: The biggest challenge that

expect from our insurer partners is solidifying our means of how they can help us help them. Oracle has never shied away from taking the necessary steps to work with our partners to strengthen our relationship, streamline our functions/operations and adapt to the everchanging market demands.

How does Oracle maintain its competitive edge in the marketplace? JF and MDN: Oracle’s competitive edge stems from a large investment in digital tech-

brokers face in today’s industry is whether they are able to keep up with what the industry demands. The industry is technologically evolving. It’s our responsibility to recognize these changes and adapt to newer processes that increase efficiency. Oracle is and has been well equipped to tackle these demands. We’ve taken a step forward by incorporating CRM software to automate our daily tasks and communications. By removing layers of unnecessary, complex and outdated functions, Oracle is prepared to lead the way in becoming today’s digitally empowered broker.

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