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Your Guide to

Council Services


@KetteringBC /ThisisKettering Customer Service Centre opening hours visit


Your guide to Council Services Contents Our Services


About Your Area


Enterprise Kettering


Council Tax & Benefits


About Your Council Tax


Council & Community






Planning & Building Control


Leisure & Culture


Waste & Recycling


Customer Service Centre


Transport & Streets



What do you get for your money? Here are some of the services that Kettering Borough Council provide. • • • • • • • • • • •

Leisure facilities and Leisure Pass Museum, Art Gallery and cultural facilities Playschemes, sports activities, health and wellbeing advice Parks and children’s play areas Refuse and recycling Street cleaning Environmental Health services Removal of graffiti and fly-tipping Planning services Housing Benefit and Local Council Tax Support Homelessness and housing options support

For Customer Service Centre opening hours visit

About Your Area T

he borough of Kettering is at the heart of North Northamptonshire providing a mix of 4 vibrant market towns and numerous quaint villages. Kettering is part of the largest growth area outside of London with excellent transport links and is in reach of 75% of the country’s population within 2 hours.



Desborough is a rapidly expanding and changing town characterised by its roots in the spinning and weaving industry.


Kettering is a town rich in heritage with a warm and welcoming environment for people to live, work and explore. Popular attractions within the town include Wicksteed Park, one of the UK’s first amusement parks, the Manor House Museum and the Alfred East Art Gallery.

Burton Latimer

A quaint, historic, bustling market town. Renowned for landmarks such as its Market House and the Arts and Heritage Centre, Rothwell attracts numerous visitors to the town each year.

Burton Latimer has a range of shops, restaurants and small businesses catering for the needs of the local community and beyond.

Burton Latimer is the location of the first wind farm in Northamptonshire which consists of more than 20 turbines.

Follow @KetteringBC on Twitter for all the latest news


Enterprise Kettering is a ‘one stop shop’ for local people and businesses to find information, funding, workshops, events and support to help them grow and progress. As part of the South East Midlands Local Enterprise Partnership (SEMLEP) Kettering

benefits from a wide range of business and employability support from the regional Growth Hub to local service providers. For more information visit

Employment and Work Readiness Looking For Work?

Want impartial advice and support?

Need to develop your skills?

Want to find out more about apprenticeships?

Business Support and Advice

Need advice on setting up a business?

Early stage trading or just starting out

Looking for help to grow and develop your existing business?

Want to know more about planning, licensing, health or food safety? .



...and looking to upskill your workforce? Or just want more support to maximise your levy contributions? An apprentice could work well for you! Contact us on:    01536 535 900

Could an apprentice boost your business? Find out at

Chesham House Business Centre

Kettering Markets

A market stall is a great way to start or trial a new business, offering all the advantages of renting a retail premises without the overheads. We provide new and existing traders with a range of opportunities to trade at affordable prices, with weekly general markets and flea markets, plus Foodie Fridays (second Friday of each month) and Teenage Markets (select dates throughout the year). Find out more about the different markets and pitches available:  *  01536 535 913 KetteringMarkets

Night - Time Economy

Kettering Town Centre once again achieved Purple Flag status in 2017. This award recognises excellence in managing a thriving, vibrant early evening atmosphere and shows that the town centre is safe after 5pm. Find out more at

Food Safety

Chesham House offers affordable office space for up to 12 businesses in the heart of Kettering town centre. For more information and availability:  *  01536 527 420

Investment and Growth

• The number of local businesses is growing fast - there are 3,820 registered businesses, 800 more than in 2010. • In 2017 Magnetic Park welcomed two new businesses and Cransley Business Park is expected to open in 2018. • In 2017 Kettering was named as the 41st most investable town in the country and the second hottest town in the UK for housing demand. • Wicksteed Park received £1.89m in National Lottery funding to restore the lakes. • Wildwood restaurant opened on Market Place and The Yards continue to grow and diversify, including new Mexican and vegan dining.

Business Rates

To pay business rates, find information on reliefs or to tell us you’ve moved, visit   01536 534 235


Did you know it’s a legal requirement for anyone who sells food (on the high street or from home) to register at least 28 days before opening? Visit for more information

If your business involves alcohol, entertainment, gambling, cat or dog boarding, pet sales (eg cats, dogs, fish, reptiles etc) cosmetic piercing or street trading we can help you identify what licences you may need.

Are you looking to develop yourself or your business? Visit or follow @ENTKettering


Council Tax

& Benefits

Council Tax

Pay your Council Tax, tell us you’ve moved, find details of discounts or exemptions and find how to get help if you’re in arrears by visiting Alternatively you can email or call 01536 534 235

Financial Help and Budgeting Support

If you need help managing your money, access to a bank account or you need a low cost loan we can help you. Contact us on 01536 534 247 or email

Council Tax Support

Details of the scheme can be found at


Housing Benefit & Council Tax Reduction

Claim Housing Benefit and Council Tax reductions, check eligibility and advise us of any changes of circumstance at email or call 01536 410 333

Did you know? You can view your Council Tax, Benefits and Business Rates online. Log on to and access your accounts, view balances, make payments, view correspondence sent to you and lots more.

To find out more about claiming Housing Benefit visit

About Your Council Tax Average Council Tax Bill in 2018/19

For around £3 per week, the average Council taxpayer in the borough has access to over 100 different services provided by the Council.

For details on how the policing part of your Council Tax is spent please visit The Council Tax attributable to Northamptonshire County Council includes a precept to fund Adult Social Care. For details on how the Northamptonshire County Council and Adult Social Care part of your Council Tax is spent, please visit


Average Council Tax Bill


£ 1,111.87

£ 1,146.63


£ 89.72

The Police and Crime Commissioner for Northamptonshire

£ 209.04

£ 221.04

Kettering Borough Council

£ 205.39

£ 205.39

£ 20.63

£ 18.92

£ 1,601.65

£ 1,681.70

Northamptonshire County Council

(Charge Per Annum, Band D Equivalent)

Adult Social Care



Parish / Town Council TOTAL Bill

From your Council Tax, Kettering Borough Council receives:





























For further information on your Council Tax bill visit


Council & Community Community Safety Report incidents online and find out more about Public Space Protection Orders by visiting: 

Anti-Social Behaviour Find out how to report and take action against anti-social behaviour at: 

Bereavement Services

Are you registered to vote? Individual electors are responsible for their own registration, rather than having one person in each household complete the annual registration form. You can register online at:  For further information, election results or to take part in an election visit:    01536 410 333

Bereavement Services cares for the crematorium at Warren Hill as well as the eight cemeteries within the borough. Information can be given regarding these sites as well as pre-purchase cremations, cremation memorials, family led funeral services and more. Please contact:    01536 525 722

Council & Democracy The Council’s 36 councillors are elected for four years. To find your local Borough Councillor or to see a schedule of forthcoming meetings visit


Did you know that we offer a wedding venue at Warren Hill? Call Customer Services to find out more.

Environment Spot It, Report It!

We work hard to ensure our Borough is a pleasant place to live and work. You can report the following issues to us: • Fly-tipping and abandoned vehicles • Dog fouling and littering • Food safety concerns • Noise complaints • Public safety issues • Lost, found, stray or dangerous dogs • Pest problems email or call 01536 410 333

Eating Out? Getting Food In? Find out if a restaurant, takeaway or food shop you visit has good food hygiene standards at Or see if they have healthier menu options through our Eat Out Eat Well Award for businesses scheme visit

Pest Control We specialise in Commercial and Domestic Pest Control Services. Kettering Pest Control is committed to ridding your premises of unwanted pests. We cover the full range of pest control services including moles, squirrels and wasps. For further information and details of call out charges please visit or call 01536 410 333

Bulk Rubbish Collection If you have bulky items you need to dispose of, why not make use of our removal service? Collection is the same day your black bin is collected, although white goods are collected on Wednesdays. We can take away up to 6 items for £25 - discounts are available in certain circumstances. To arrange a collection call 01536 410 333.

Please remember dog owners – Bag it, bin your dog waste – any rubbish bin will do!


Disabled Facilities Grants

What can a grant be used for? A grant of up to £30,000 can be used towards making changes to your home to help a person with disabilities live as independently as possible, including: • widening doors and install ramps • improving access to rooms and facilities including extensions • installing a hoist system • installing stair lift systems • adapting heating or lighting controls to make them easier to use

Am I eligible for a grant? A member of our Private Sector Housing team will arrange to visit you in your home to discuss your needs and if appropriate, they will refer you to the Community Occupational Therapy team for an assessment. The Occupational Therapist recommends the necessary work and supports your application to Kettering Borough Council.


Does the grant depend on my income? The value of the grant is means tested for adults but there is no means test for disabled children.

How do I apply? Contact 01536 535 617 or to see how we can help.

Find out how you can lower your fuel bill and make energy efficiency improvements to your home at

Planning & Building Control For information on making a planning or building control application, to check progress and comment on an application, search for planning applications, decisions and appeals, book a building control site visit and information on demolition and dangerous structures. Please contact us:

For Building Control: Email: Call: 01536 534 250

For Planning: Email: Call: 01536 534 316

Planning Pre-application Advice Service

Building Control

Would you like advice before you submit a formal planning application? The pre-application advice service offers planning advice before you submit a formal application. Our experienced officers will be on hand to: • Ensure consistency in dealing with your pre-application advice • Provide Information on key planning policies • Provide advice in relation to all relevant planning applications • Offer informal comments and guidance For further information, please visit or contact us by email or by phone on 01536 534 316 There is a cost associated with this service.

Our team of qualified Building Control Surveyors offer a local, impartial and highly competitive professional service. We can offer: • Free technical and pre-application advice • Competitive prices via free individually tailored quotations • Same day inspections • Assigned case surveyors who work with you • Friendly, experienced surveyors with local knowledge • Close working with the Council’s planning service For further information visit or contact us by email or by phone on 01536 534 250

There are roughly 44,700 homes in the borough


Leisure & Culture Museum and Art Gallery

Find out more about the exhibitions, events and activities at the Manor House Museum and Alfred East Art Gallery by visiting or call the Museum on 01536 534 219 or the Art Gallery on 01536 534 274

What’s On in Kettering Borough

Have you seen the latest issue of Kettering’s What’s On guide, a booklet to show what’s happening in your local area? View it online at

Parks and Open Spaces

There are a number of play areas and outdoor gyms across the borough. For a list of parks, gardens and open spaces visit

Sport Clubs and Centres

Legacy Leisure operates the management of Kettering Swimming Pool, Expressions Gym, Desborough Leisure Centre, Corn Market Hall and the Track and Pitch on the Leisure Village. If you are interested in joining the gym, looking for a fitness class or hiring the Corn Market Hall please contact Legacy Leisure on 01536 410 253.

Free Health Walks

There are free health walks that take place weekly across the Borough. Find out more at:


For latest news, upcoming events and what’s happening in Kettering and the local area visit /ThisisKettering

Did you know? The Council runs activities during Easter and summer school holidays. Find out more at holidayactivities

Markets We have markets running around the borough. Look out for Foodie Fridays on the second Friday of each month and the Teenage Market. For further information visit

This is Kettering For latest news, events & information on what’s happening in and around Kettering head to a new website promoting the local area: You can also keep up with the latest news and events on Facebook / ThisisKettering

Booking a Venue? Kettering Borough Council hire out a variety of community centres and pavilions for parties, meetings and events. Visit communitycentres or call Customer Services on 01536 410 333 for further information.

For details on local attractions visit


Waste & Recycling Waste & Recycling

Find out when your collection day is, where your nearest recycling site is, order new bins/ boxes and read information about recycling at

Kettering Household Waste Recycling Centre Your local centre provided by Northamptonshire County Council is based on Garrard Way, Kettering and is open 5 days a week (closed Monday and Tuesday). Did you know? The Council offers a Commercial Waste Collection Service? For further Information or to request a quote visit There is an online form on that page for customers to access prices.

Free Recycling Talks Do you belong to a school, community group or association or live in Sheltered Housing and would enjoy a talk on recycling issues? If yes, then find out more by emailing

Textile Collections Twice yearly textile collections take place in Spring and Autumn. Keep an eye out for your tag and bag which will be put on your recycling bin.

Minimising Waste We are committed to reducing the amount of waste sent to landfill. All new replacement black bins are now 180 or 140 litres and you can have as many recycling bins as you need free of charge.

Waste Ted Says

Make more room in your bin by squashing plastic bottles/drink cans and flattening cardboard Don’t forget to rinse your recycling to keep your bin smelling fresh and clean Plan your meals so you only buy what you need and find recipes to use up those lovely leftovers at

Did you know? Recycling one drinks can could save enough energy to power a TV for 4 hours!


Book a bulk collection online at

What goes where? Recycling Success Residents in the borough now recycle 50% of household waste

• • • • • • • • •

All food waste Bagged cat & dog waste Nappies/pads Plastic bags Polythene/ cling film Polystyrene Bubble wrap Crockery/ pyrex, ceramics & pottery Hard plastics

• • • • • • • •

ALL CARDBOARD Juice cartons Milk cartons Aerosols Cans/tins Metal foils Small metal items Glass bottles and jars Plastic bottles, trays, punnets, yoghurt pots & margarine tubs

• • • • • • • •

Grass Hedge cuttings/ leaves Twigs/small tree cuttings Plants/weeds Hutch bedding/straw Wood shavings Cold ashes NO CARDBOARD

• • • • • • • •

For further information on recycling visit

Letters/bills Envelopes Leaflets/junk mail Greeting cards Newspapers/ magazines Phone books/ catalogues Shredded paper Wrapping paper (non foil)


Customer Service Centre Citizens Advice Services Corby and Kettering(CASCK)

CASCK offer free, confidential, impartial and independent advice on anything, including debt, benefits, housing, legal matters, employment, immigration and consumer issues. Open: Monday - Friday, 9am - 2pm. Appointments: 01536 482 281

Sunflower Centre Sunflower Centre offer support, advice and safety planning for those experiencing domestic abuse. The service offers flexible appointments in your local area at venues and times convenient for you. Services are free and provided in a non-judgemental manner. Call for support or signposting on 01604 888 211

NHS Blood Testing Centre You can get your blood tests taken at the Council offices in Kettering. Open: Monday - Friday, appointments available 8am - 11.30am. To book an appointment call 01536 535 600 between 8am - 5pm

Northamptonshire Police Northamptonshire Police have an enquiry desk situated within the Kettering Borough Council offices, so please visit them there during their office hours. For further information visit Open: Monday - Friday, 10am - 4pm Saturday, 10am - 1pm

Connexions in partnership with Prospects Age 16-19? Not in Education, Employment or Training? Drop in for advice, guidance and support. Open: Monday 1:30pm - 3.30pm

Northamptonshire Domestic Abuse Service NDAS (Formerly Women’s Aid) offers emotional support, advice and safety planning for men and women experiencing domestic abuse. Our services include drop in surgeries and free legal appointments. For further information please call 0300 012 0154 Drop in sessions at the Council offices are available on Fridays between 9am – 4.30pm


Please note opening hours are subject to change. For further information on our partner services, visit

You can access all these services in one place!

Come and see us weekdays 8:30am - 5:30pm and 9am - 1pm on Saturdays. You can also call us on 01536 410 333 from 8:30am - 5pm, Monday - Friday. Email us at or use our webchat facility at

First for Wellbeing

First for Wellbeing offers advice and support on a range of wellbeing and lifestyle issues from weight management and stopping smoking to physical exercise and emotional wellbeing. Advisors carry out 30 minute assessments with appropriate follow ups as required. Open: Wednesday, 9am – 12pm. Call 0300 126 5000

East Midlands Credit Union The latest addition to our ‘one-stop shop’ offers financial and money advice, access to basic bank accounts and an opportunity to learn basic IT skills. Open: Monday - Friday, 9am - 5pm

Voice If you or someone you know has been affected by crime, Voice will give you, or help you to find the advice and support you need. The service is free, impartial and available to everyone, whether a crime has been reported to the Police or not. For appointments call 0300 303 1965

Kettering and District Car Sharing Scheme

Helps promote the wellbeing of the elderly, the disabled, the non-car owner and other residents in the borough of Kettering by assisting them with voluntary transport to and from all their medical appointments. This also involves trips across the country. Open: Monday, Tuesday and Friday between 8.30am - 11.30am Appointments: 07941 355268

The Royal British Legion The Royal British Legion is a UK charity providing lifelong support for the Royal Navy, British Army, Royal Air Force, reservists, veterans, and their families. The Royal British Legion has a drop in session once a month. Drop In: 4th Tuesday of every month, 11am - 1pm. Call 0808 802 8080

To download a copy of our Customer Service Standards, visit


Transport & Streets Parking

To find out more about parking, the location and prices of car parks, how to pay parking fines and locations of residents’ parking schemes visit or email parking& or call 01536 410 333.

Transport and Streets

For links to public transport information and concessionary travel details provided by Northamptonshire County Council, visit

Need to report a faulty street or traffic light or pothole in the road?

Did you know that Northamptonshire County Council manage and maintain the roads, paths, street lighting and other highway problems across the borough? To report a problem please visit streetdoctor or call 0300 126 1000

Useful contacts National Grid – report gas leaks for free on 0800 111 999

Environment Agency – for general enquiries call 03708 506 506 or visit

Anglian Water – for water & sewerage problems call 03457 145 145 or for general enquiries visit

Police – Non-emergencies call 101 and emergencies call 999


For Customer Service Centre opening hours visit


REACH YOUR POTENTIAL Are you looking for an Apprenticeship, work or training? Not too sure what to do next? Kettering Training Services could help you! We have excellent success rates in delivering apprenticeships in Business Administration,Team Leading,Health and Social Care, Customer Service, Printing and Manufacturing Sewn Products We care about your success! Call us on 01536 535 900 or email

If you are not quite ready our Study Programme can help you with your first steps into employment by improving your English, Maths and employability skills. Kettering Training Services @KetteringTS

For Customer Service Centre opening hours visit


Council Launches New Website Kettering Borough Council Call us on 01536 410 333 from 8.30am – 5pm, Monday to Friday Write to us at Kettering Borough Council, Municipal Offices, Bowling Green Road, Kettering, NN15 7QX Come and see us in one of our customer service centres in Kettering, Desborough, Rothwell or Burton Latimer Please call 01536 410 333 for opening times of Desborough, Rothwell or Burton Latimer centres. Kettering Customer Service Centre is open weekdays 8:30am - 5:30pm and 9am - 1pm on Saturdays. Text us – if you see a problem when you are out and about remember you can text or send a picture message to 07824 451 281. Email us at:

Your Guide To Council Services 2018-19  
Your Guide To Council Services 2018-19