3 Reasons Your Agency Needs a Home Health Aide Training Program
Your home health aides are on the front lines of your agency. They’re the face of your business and the reason customers either refer your agency to a friend or leave you for a competitor. When you also consider how quickly the home health industry is changing, investing in your aides’ professional development is more important than ever. Whether you want them to improve performance or learn a new skill, a home health aide training program provides the tools they need to better serve your customers. Here are three reasons why you can’t wait any longer to begin training. 1. You Need a Competitive Edge Health care consortiums are the new wave of the future. But to stay competitive and network with the right hospitals and physicians, you need to prove that your staff will provide the highest quality of care. If your aides lack adequate training, you don't have the data to prove your worth, you lose your competitive edge, and you aren’t an attractive partner to referral sources.
Of course, training matters even if you don’t want to join a consortium. Training aides on specialized skills opens doors to new markets and helps you meet the growing needs of potential customers. Offering home health aide training for treating patients with diabetes, for example, provides new revenue opportunities and makes your agency stand out from the crowd. As your aides develop new skills, don’t forget to include the additional services on your website and other marketing materials. 2. You Need to Keep Your Customers If you aren’t training your home health aides regularly, they may not stay up-‐to-‐date on the latest symptoms and safety protocols. Missing cues can result re-‐hospitalizations and re-‐exacerbations of a disease or condition, putting patients and your agency at risk. Also, your aides’ level of care is subpar at best when they aren’t adequately trained, which typically leads to lower customer satisfaction and retention rates. 3. You Need to Retain the Best Talent Home health aide training programs also help you retain the best employees—which, after all, are your most valuable asset. Studies show that employees are happier and retention rates rise when businesses provide skills-‐based training. Aides get to learn and practice new skills, and you get to expand your service offerings. It’s a win-‐win. In addition, education and training provide aides with an opportunity for advancement in your agency. You can give employees who complete their training a chance to move up the ladder in your business, encouraging them to take on new responsibilities that will contribute to increasing revenue. Ultimately, how well you train your aides can determine whether your business fails or flourishes. Proper training ensures you remain compliant with state and federal regulations, keeps your agency competitive in consortiums, and improves retention rates on all fronts. If you aren’t sure what type of training can most benefit your employees, enlist the help of a home care consultant. Kenyon HomeCare Consulting can help you create a home health aide training program that suits your employee and patient needs. Schedule an appointment at www.KenyonHCC.com with one of our consultants to see how.