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Fall 2010

From Campus to Career Global Retailing Conference 2011 Speakers Include:

From the Director Melinda Burke, Director Terry J. Lundgren, Chairman, President & CEO, Macy's, Inc.

As the Fall 2010 academic year gets underway the University of Arizona is welcoming its largest and most diverse freshman class in history. The Retailing and Consumer Sciences (RCSC) program also welcomes 475 students back after summer school, internships and travel. Our students are returning to an academic program that is on the move – with increasingly competitive admission and more challenging coursework than ever. Students are now admitted to the PreRCSC major, and required to complete all prerequisite coursework, including the Retail Analysis and Decision making course, before applying to the RCSC major. This change will ensure that students entering the RCSC major are well prepared with a foundation in accounting, business math, retail finance and statistics. As a consequence of this change our graduates will be ready to enter their chosen field even more prepared for success.

Martha Stewart, Founder Martha Stewart Living Omnimedia, Inc.

Tommy Hilfiger, Principal Designer Tommy Hilfiger Group

Claudio Del Vecchio, Chairman & Chief Executive Officer, Brooks Brothers

Jesse W. Curlee, President Supima

Roberto Orci President & CEO, Acento

As a complement to the academic preparation provided by the RCSC major, the Lundgren Center for Retailing continues to enhance the undergraduate experience with support from our corporate partners. The involvement of our partners in the classroom, extracurricular activities and professional development workshops brings the industry to life and builds awareness of retailing careers. Executives from partners Altria, AT&T, Dicks Sporting Goods, E&J Gallo, Gap, JCPenney, Kohl’s, Macy's, Target and Walmart have contributed their insights in the classroom and funded field trips. To better prepare students for careers the Lundgren Center offers students a business etiquette certificate and a series of professional coaching workshops. The GoPro Business Etiquette Certificate, in partnership with Altria Sales & Distribution, provides students a four-week workshop series that offers students important information on interviewing, professional dress, dining etiquette and networking. All graduates receive a certificate upon completion and an invaluable boost to their self confidence. Our newest series of workshops, the Competitive Advantage Coaching Workshops is open to students who have completed their internships and are in the final year of their collegiate career. These coaching workshops focus on the preparation needed to transition from campus to career and they begin with the student’s reflection on individual career goals. Over a series of four weeks the students work closely with professional coaches and look at strategies for getting started on the right foot, understanding corporate culture, building positive relationships on the job and giving and receiving feedback. The workshop series is led by business executives with extensive experience at multiple Fortune 500 companies, with both national and international experience in managerial through executive positions. These workshops are also available to industry partners interested in offering a professional development opportunity to junior executives. The program is customizable and will be tailored to meet the needs of each employer. If you are interested in leading a Competitive Advantage workshop, or sponsoring one in your workplace, please contact Melinda Burke at

Mike George President and CEO, QVC



Inspiring Innovation


April 7-8, 2011

Keynote Speaker Terry J. Lundgren

You Will Learn...

Terry J. Lundgren Center for Retailing

Please join

how increased competitive demand


us at Loews

Chairman, President & CEO

for innovation will require strategic,

Web site

Ventana Canyon

Macy's, Inc.

actionable performances.


Tucson, Arizona


Corporate Partner


In a retailing career that has spanned more than 25 years, Ann H. Merrill, Principal & Managing Director at Gordon Brothers Group, a global advisory, restructuring and investment firm headquartered in Boston, has held management positions in merchandising, buying and planning with JC Penney, Oshman’s Sporting Goods, and Thom McAn Shoe Company. Since joining Gordon Brothers Group in 1996, Ms. Merrill has led strategic asset dispositions for retail clients, conducted appraisals of retail assets for lenders, and become an integral part of Gordon Brothers Group’s Brands Division, which owns, manages and licenses a growing portfolio of iconic brands including Polaroid, Bombay Company, The Sharper Image and to name a few.

“Working with the Lundgren Center is one of the most rewarding experiences in my professional life,” continued Ms. Merrill. “My background in retail companies as well as the in-depth exposure I’ve had at Gordon Brothers Group to every aspect of retail operations enables me to identify opportunities that will help make the Center stronger." This year she assisted in bringing two additional corporate sponsors to the Center, an advertising and marketing firm plus a direct-to-consumer retailer. However, some of her favorite experiences revolve around her work with the students:

The dynamic relationship between Gordon Brothers Group and the Terry J. Lundgren Center for Retailing is a commitment that Ms. Merrill supports with wholehearted enthusiasm.

“When I look at the diverse curriculum the Lundgren Center offers – from merchant design, to analytical merchandise planning, to marketing and advertising – I realize most of these students are well-versed in traditional retailing. What I bring from Gordon Brothers Group is an appreciation and understanding of non-traditional retailing, where we often compress into a few weeks the planning, analysis and execution that occurs over a period of months in a traditional retail setting.”

“Without exception, all of the students I’ve had the pleasure of working with through the Lundgren Center are passionate about retailing,” Ms. Merrill stated. “They are the most energetic and motivated students I’ve ever met. They are enthralled with what they’re learning and with opportunities for testing their knowledge through internships.”

Through her increasing involvement with the Lundgren Center, Ms. Merrill has concluded the intense study, work experience and research projects required during the last two years of the curriculum equips University of Arizona graduates with knowledge comparable to what most retail professionals acquire after working for 10 years in the industry.

While several of the Lundgren Center’s corporate sponsors, including Gordon Brothers Group, offer internships, Gordon Brothers Group takes its support to an even higher level. For the last three years, Gordon Brothers Group has provided a $5,000 scholarship to a rising junior or senior at the University of Arizona. To be considered for the award, students must be enrolled in the University’s Retailing & Consumer Sciences Professional Program and have a cumulative GPA of 3.5 or higher. Additionally, prospective recipients must have a proven track record of leadership in extracurricular activities and must have demonstrated his or her passion for retailing through work experience or internships.

“The current students are the drivers of the mobile generation – they are on the bubble of a new retail frontier and they will determine how to maximize the customer experience by applying new techniques, approaches and procedures,” Ms. Merrill observed. “It is thrilling to be part of their educational experience and to see how well-prepared these students are to lead our industry into the future.”

Ms. Merrill has played an active role in the annual scholarship program. The Lundgren Center evaluates the applications and narrows the candidates to a handful of the most qualified. At that point, Ms. Merrill and her colleagues at Gordon Brothers Group review the top contenders to determine who is most deserving of the award, which is presented on the opening night of the Global Retail Conference.

New Partners

Ann H. Merrill Principal & Managing Director Gordon Brothers Group

For students, the opportunities to work with corporate sponsors such as Gordon Brothers Group yields benefits that extend far beyond the classroom experience, providing insights not only into the complexities of retail operations but also vision into the breadth and depth of career options throughout the retail industry.

Acento and Supima

Acento is an advertising company with over 75 bilingual marketing professionals dedicated to reaching the Hispanic markets in the United States and Latin America. As the Hispanic population continues to grow, Acento found an opportunity to provide beneficial services to companies looking to attract the large Latino community across the globe. Acento provides their services to a countless number of industries ranging from beverage and food, sports and entertainment and retail among many others. With their three mottos of “Commitment to excel,” “Be unique,” and “Create positive change,” Acento gives clients the opportunity to expand their brand equity with the growing Latino market. Founded in 1954, Supima is a non-profit organization with a main objective to promote the use of American Pima Cotton around the world. Supima has shown great involvement in quality assurance and research programs including some to improve the quality of American Pima cotton. Supima licenses over 365 selected high-quality mills, textile and clothing manufacturers, and retailers to use the Supima trademark. 2

E-Commerce Means Business three courses--E-Commerce, Global Supply Chain Management and either Marketing Strategy or Services Retailing and an eligible internship, independent study or practicum, they may apply for a Certificate in E-Commerce and Retail Technology.

E-commerce is a fast-growing revenue channel and a key asset for building and maintaining customer loyalty. Most successful retailers have ‘online’ at the center of their corporate agenda. > E-Commerce came to the runway at Fall 2010 Fashion Week in Milan when a designer allowed anyone with a credit card to order online as models walked the runway! > A recent full-page top retailer’s print ad directs consumers to “discover more online.” > Mobile commerce (m-commerce) helps consumers find, compare and purchase products, offer personalized coupons and more and drives foot traffic to retail outlets as well.

Two of our professional program students--Garrett Joviak and Melissa Homa received competitive 2010 Ray M. Greenly Scholarship awards from last spring. Applicants were required to be part of the RCSC major, and have a strong interest in e-commerce or online retailing demonstrated through coursework and/or work experience. Winning this competition provided resources to help both Garrett and Melissa advance their knowledge and experience of E-Commerce.

Forrester estimates that $917 billion worth of retail sales last year were “Webinfluenced,” which means online direct e-commerce or offline sales tied to Web activity. E-commerce sales in the U.S. are projected to keep growing at a 10% compound annual growth rate, and Europe’s at 11% through 2014. By Laraine Rodgers Lecturer, Retailing and Consumer Sciences

For Melissa, the scholarship opened her eyes to new opportunities in the e-commerce field. During her summer 2010 internship at Collective Brand’s Performance and Lifestyle Group--Stride Rite, Saucony, Sperry Topsider and Keds, in Lexington, MA, she worked under the Director of E-Commerce. Her internship gave her hands-on experience and reinforced E-Commerce’s value-add for retailers.

Our RCSC Professional Program students have the option to add e-commerce from business, consumers and societal perspectives to their portfolio via an elective, RCSC360 E-Commerce. This course covers business practices and technology concepts, opportunities, challenges and decisions and requires students to demonstrate what they have learned. Working in teams, students research and assess a public retailing company’s e-business and e-commerce B2C model, analyze their website and provide a critique and actionable recommendations. Students may also choose a concentration of courses with a business/ e-commerce and technology focus. Upon successful completion of

Garrett’s internship with JCPenney as a merchandising intern gave him insights into successful operations of online as well as direct to consumer catalog businesses and challenged his knowledge in both e-commerce and supply chain processes. Garrett details his internship elsewhere in this issue. Students: Consider e-commerce – course or certificate, as a strategic advantage as you prepare for internships and your future retail leadership jobs!

E-xclusivity: An Introduction to Selling Luxury Goods Online Ten years ago, luxury retailing was confined to sumptuous brick and mortar stores. The world's top designers built high-touch complexes that were the epitomes of sensory gratification. The Internet, at the time, was a plaything for the masses and luxury vendors feared that a mere web presence might dilute their exclusive brand images.

initial trust (i.e. a first-time web visitor who has also been an avid brick and mortar patron). Structural assurances are guarantees or regulations that safeguard the consumer. They typically take the form of third party seals of approval, privacy statements, certificates of authenticity and web aesthetics. By including structural assurances on a website, consumers are more likely to trust a vendor and make an online purchase.

With the advent of counterfeit sellers and competition from aspirational labels who have seamlessly adopted e-commerce, the luxury industry can no longer scoff at the Internet, especially as a post-millennial, global recession fog still looms heavily. However, how can luxury firms sell elite goods online without hindering their rarefied brand images and without offending their exclusive clientele? As a starting point, luxury firms should focus on building initial trust and structural assurances online.

Currently, very few luxury websites include structural assurances aside from sophisticated aesthetics and privacy statements. By adding a digital certificate of authenticity to a luxury website, for example, the certificate would not only act as a reminder of the merchandise's authenticity, but also could attest to the craftsmanship that undergirds the luxury brand. Since only a select few brands would contain such digital certificates of authenticity, these certificates would also define the luxury label apart from counterfeit, private and aspirational labels.

by Charles Aaron Lawry Retailing and Consumer Sciences Graduate Student

This article is based upon a conceptual model by University of Arizona doctoral student, Charles Lawry (coauthors: Laee Choi, Zeinou Toure and Mary Ann Eastlick, Ph.D). For more information or to pursue research opportunities within your firm, please contact Charles at or (520) 269-8049.

Initial trust is identified as trust in a website with whom a shopper has no prior experience. Most online luxury shoppers represent some form of


FINANCIAL INTELLIGENCE Critical to Student Development The appreciation of the financial and analytical aspects of business has taken on a principal role within the Retailing and Consumer Sciences (RCSC) major. This perspective exists alongside the major’s historic focus on the broader strategic, consumer behavioral and aesthetics elements of the retailing industry. This effort is being supported through both new coursework and imbedding these perspectives more deeply into existing courses.

also participate in a computer-based simulation that has teams competing against one another in a virtual market. Each team must analyze markets for five separate generic products and determine each product’s price point, purchasing volume and timing, and promotional support over multiple periods. After each “decision”, product volume is assigned to each team based on a formula that takes into account the relative position of each of these decision inputs by the various teams. As with the case studies, students learn the importance of incremental decisions to the company’s overall financial performance.

The current economic challenges have focused many business leaders on the importance of guiding sound financial By Scott Hessell and operational efforts. While this has Lecturer, Retailing and always been a concern, its awareness is Consumer Sciences spreading. Many companies are making financial and business analysis a key part of their broader human resource development strategies. The RCSC faculty is actively working to mirror this effort through its own curriculum development. A key component of this effort has been the development of a new prerequisite to the retailing major – Retailing Business Analysis and Decision-Making.

This enhancement of students’ appreciation is matched with an introduction to some key analytical skills. Among these are learning the fundamentals of a business model and developing a basic discounted cash flow (DCF) analysis on a product or service introduction. Students focus on understanding a company’s business model including one’s customer value proposition and profit model. This learning is done with significant retail company illustrations. This effort highlights the importance of understanding a business model as a foundation for marketing and corporate strategies. The DCF analysis is conducted on hypothetical product, service or market introductions. Students learn the steps of constructing a DCF model including financial projections and the role of financial metrics such as internal rate of return. Through this tool, students gain insight on how to discover a product or service’s profitability for a company.

The focus of this course is to increase the appreciation of and ability to conduct this type of analysis. Just as industry has enhanced its appreciation of these issues, this course is trying to do the same. While there are many teaching tools used in this pursuit, business case studies and an operational simulation are key. Students analyze several Harvard Business case studies that collectively force students to uncover financial aspects of retailers’ challenges. Through case write ups and in-class discussions, students are exposed to the detail of these issues. Students

This new course and the additional efforts in existing coursework are designed to increase the appreciation and capabilities of the RCSC graduate in these increasingly crucial skill sets for industry.


NEWS PetSmart Alums Love Their Jobs

By Chelsea Fischer, Student Advisory Board

Jennifer LaPlante, now Director of Store Operations at PetSmart, wants students to know that her job is very exciting! She gets to work with all areas of the business and also visit Petsmart stores across the country. “It allows me to understand the challenges our stores face, what our pet parents want and how I can help our business partners.” As a student, you may be wondering what your career path could be at PetSmart. When asked this question Sara replied, “There are so many support positions within merchandising…beyond the merchants. Whether it’s been in replenishment or pricing, I have been able to excel in my assignments and provide important data to all levels within the merchant organization, including our senior executive team.”

A company that offers career opportunities to University of Arizona graduates AND cares about your furry little friends?! This could only be PetSmart, the largest specialty pet retailer of services and solutions for the lifetime needs of pets. PetSmart, one of the Terry J. Lundgren Center for Retailing’s (TJL) platinum corporate partners, maintains a strong relationship with the TJL Center and our outstanding Retailing and Consumer Sciences students. Through the TJL Center’s professional development opportunities, marketing of center partners, and networking events, our students are provided with opportunities to meet executives in the classroom, find out about internships and build a stronger understanding of the retailing industry. UA 2003 graduates Sara Martinez and Jennifer LaPlante were both introduced to their current employer through center-sponsored events.

Our spotlight alums agree that experiential learning opportunities provide many ways for students to find their passion and select a career track. Sarah chose RCSC as her major, but it wasn’t until she became heavily involved in Students In Free Enterprise and completed two internships that she really got a chance to see what kind of career was available beyond store management. Jennifer says, “Internships are a great way to find out more about a company and discover if you want to pursue a career there. Many companies, including PetSmart, offer internship programs for undergraduates, and some interns receive offers at the end of their internship.” This advice from alumni who are now professionals in the industry, reinforces the importance of getting an internship to gain understanding of a company and decide what career best suits you.

Sara Martinez RCSC ‘03, says she was attracted to PetSmart because they care as much for the welfare of animals as they do for making a profit. They care deeply for the welfare of animals, as shown through PetSmart Charities. Currently, we have many Arizona alums employed by PetSmart, and they couldn’t be happier with their job! According to Sara, “The best part for me about working at PetSmart is knowing that what I am doing is helping our pet parents make better decisions for their animals. You don’t necessarily have to be in the store environment for that to happen.” 4












Garrett Joviak JCPenney Of all the outstanding opportunities I’ve had while at the University of Arizona, heading off campus for my summer merchandising internship at JCPenney in Plano, TX was the most valuable and memorable. While at JCPenney, I worked in a Merchandise Action Team, responsible for all product planning, buying and marketing development in housewares. Within my buying team, I shadowed a variety of positions, including allocations and direct inventory distribution, financial planning and store inventory planning, buying and product development. My buyer allowed me to attend vendor meetings and asked for my insights on our product mix as well as opportunities within our Private Label Brand. JCPenney also incorporates weekly intern events where we would have the opportunity to meet with Executives from every department of the company and learn about their competitive strategies.

and planners about a specific category of merchandising driven by my Merchandise Action Team. Through a competitive analysis of department store housewares departments, I chose to focus on cutlery. After analyzing JCPenney’s allocation philosophy, the product-mix in store and online, I offered my recommendations for sales growth. At JCPenney, their ‘Winning Together’ principal helped to lay the foundation for my personal growth and development. JCPenney gave me the chance to take charge of my learning experience, allowing me to reach out to different individuals within my department and have unique experiences. That being said, without the assistance and guidance of my team, I wouldn’t have learned as much as I did this summer. They helped to prepare me for success on my project, guiding me towards the information I needed, and then let me come to my own conclusions about my findings. The Merchandising Internship Program at JCPenney is first class, and a great training tool for students' futures. It was a pleasure to spend 10 weeks at their welcoming home office, and I was thrilled to be offered a position in their merchandise trainee program after I graduate in December.

I was responsible for weekly sales recaps and analyses, marketing management and my internship project throughout the summer. I was asked to give a comprehensive presentation to senior level buyers

Chelsea Fischer Ross Stores, Inc. This summer I was fortunate enough to venture off to New York City to work as an Assistant Buyer intern for Ross Stores Inc. Buying Office. Their buying office operates on eight floors in a skyscraper on Broadway, the heart of the fashion district. Ross Stores Inc. is the nation’s second largest off-price retailer with nearly 1,000 stores in 27 states and in Guam. Ross Stores Inc. provides their customers with a “treasure hunt” experience with the same name brands found in department and specialty stores, but discounted from 20-60% off the original price.

twenty vendor appointments, observing the art of negotiation and gaining product knowledge. Throughout my experience, I analyzed the business to determine re-orders for the fall season, processed purchase orders using retail technology systems such as RMS Retek software and Tradebeam, and utilized my retail math knowledge in many business functions.

During my eight-week internship at Ross Stores Buying Office, I gained hands-on experience about opportunistic buying and Ross’ off-price philosophy. I was assigned to assist the Buyer for Tabletop Ceramics in selecting merchandise to support overall gross margin and capture new trends. Ross Stores highly values their vendor relationships and is insistent on being in the market three to four times a week. I was able to attend over

Reflecting on my internship experience, I was able to apply my analytical, organizational, and problem solving skills to the role of a buyer. I learned a great deal about myself while acclimating to the fast-paced city of New York and a forty hour workweek. My goals were exceeded throughout my eight weeks and I am confident that upon graduation in December I will be ready.

My final project was an informal luncheon with senior management and human resources where I presented my best and worst sellers and explained the highlights of my internship experience. The final project required me to build relationships with our vendors, analyze item sales reports, and shop the competition to determine our customer’s perceived value.

Do you have something to BRAG about?

Top: Katie Dorava, D'Arel Miller Bottom: Shakayla Byrd, Sanyu Kibuka (Advisor)

The Black Retail Action Group at the University of Arizona is giving its students something to BRAG about. Together with students, industry leaders and celebrity participation, BRAG works to encourage, increase and secure involvement of AfricanAmericans and all people of color in the retail industry. Started in 1970 and headquartered out of New York, BRAG's mission is to be the leading provider of resources and development support that empowers African Americans and all people of color to reach their highest professional potential in retail and related industries. The UA Chapter will focus on creating professional development opportunities for all students. Please visit BRAG's website at for more information on the organization or contact the President of the University of Arizona chapter, Shakayla Byrd, at


2010 Calendar of Events SPEAKER SERIES

Scholarships support Future Retail Leaders

From Top, Left to Right: Melissa Homa, Marina Wexler, Alexandra Mroczka, Jillian Hutchinson, Dana Spaniol From Bottom, Left to Right: Chelsea Fischer, Lauren Schmidt, Melissa Seifert, Julie Gundrum

The Lundgren Center for Retailing supports the education of Retailing and Consumer Sciences students with over $40,000 in merit-based scholarships. Center partners and friends provide the support for these awards and in doing so, are supporting the future of the industry. We thank our TJL Partners for sharing our belief that supporting outstanding students today will make a difference to the industry tomorrow.

2010 – 11 Lundgren Center Scholarship Award Recipients Lauren Schmidt - Ellen Goldsberry

September 21

RCSC ALUMNI PANEL Walmart – Amanda Davis, Buyer Dick’s Sporting Goods – Andy Mirkin, Merchandise Trainee Frito Lay – Jamie Wilson, TSM Gap Inc. – Leah Scherotter, Assistant Merchant Target – Virginia Sims, Area Manager Gallo – Lexie Douglas Altria – David Pagel, TSM Sales and Distribution

September 22

Walmart – Jason Henry, Buyer; Amanda Davis, Buyer

Dick’s Sporting Goods - Kate Brown, Sr. Recruiter; Freya Chaterjee, University Relations Recruiter

AT&T Mobility – Jay Brown, National Recruiting Manager; Aaron Jesus, Recruiter

Macy’s, Inc. – Peter Sachse, Chief Marketing Officer CEO,

September 28

JCPenney – Mack Morris, HR Director

September 29

Altria - Michael Wood, District Manager; Lisa Locker, District Manager; Christine Caforio-Morrison, Unit Manager, Sales and Distribution

October 7

SAP - Tom Redd, Merchandise Lifecycle Solutions

October 13

Gallo Wine Company – Greg Gratteau, Manager of Human Resources

November 8

Strategic Mindshare – Cynthia Cohen

November 16

Enterprise – Stacey Kretzmann, Group Recruiting Manager

OTHER EVENTS 2010 – 2011

Rebecca Robertson - Ellen Goldsberry

September 21

Internship Fiesta Fall Career Fair, SUMC BRAG Kickoff

Justin Saldivar - Future Retail Leaders

Gallo Wine Company Info Session

Alexandra Mroczka - Gordon Brothers

September 22

SIFE Business Advisory Board Meeting

Jillian Hutchinson - PetSmart

Enterprise Info Session

Marina Wexler - PetSmart

September 23

Gap, Inc. Info Session Professional Etiquette Seminar

Altria Sales & Distribution

September 28

JCPenney Info Session

September 29

Altria Sales & Distribution Interview Workshop

September 30

Altria Info Session

Macy's Live Event

October 28-29

TJL Fall Corporate Advisory Board Meeting and Dinner

January 27– February 24

Go Pro Etiquette Series

Kendell Conedera - Future Retail Leaders

Julie Gundrum - Polo Ralph Lauren Melissa Homa - Garret Joviak - Natalie Benderoff - Strategic Mindshare Melissa Seifert - YMA Scholar Dana Spaniol - YMA Scholar


2011 Global Retailing Conference Each year we promise you a compelling, must-attend Global Retailing Conference filled with top industry leaders. 2011 will be no exception! You can expect powerhouse presentations from some of the biggest names in retailing to help you accelerate your business in a competitive global landscape. You can expect to come away with valuable insights on innovation, sustainability, strategy, technology and transformation. This year’s conference, “Inspiring Kimberley Brooke Innovation,” will feature some of the world’s most globally recognized innovators who will share their insights and success strategies with our participants. Opening Keynote speaker, Terry J. Lundgren, Chairman, President and CEO, Macy’s, Inc., will once again inspire us with his dynamic insights and powerful perspectives as one of the world’s most respected leaders. His unrelenting focus on innovation and a customer-centric philosophy help the brand transcend ordinary shopping experiences. The return of Tommy Hilfiger as our featured designer will be a spectacular addition to this stellar agenda. This self-made designer whose motto, “never give up, believe in yourself” is celebrating over 25 years of astronomical success as an entrepreneur and legendary innovator. Join in the celebration! We are extremely honored to have on our agenda one of the world’s most inspiring innovators, Martha Stewart. Her engaging and idea-inspiring presentation will provide conference attendees with an inside look into the success of her powerful global brand. It’s a presentation you won’t want to miss! And speaking of industry innovators, Mike George, QVC’s president and CEO will be at this year’s conference to discuss how under his leadership, QVC has been transformed into a premier multimedia lifestyle brand and shopping destination. He will provide valuable shopper insights, and his take on what’s needed to maintain customer loyalty. The global leader in television retailing and a leading multimedia retailer, with operations in the United States, United Kingdom, Germany, Japan and Italy, QVC’s programming reaches more than 98 million U.S. households and 200 million cable and satellite homes worldwide. By 2014, it’s projected that the Hispanic market will surge to $1.3 billion in buying power. We are pleased to announce that Roberto Orci, President and CEO of Acento, a full-service Hispanic advertising, promotions and PR agency that works with retailers Staples, SuperValu, Albertsons, Jewel-Osco, Save-A-Lot, Wells Fargo/Wachovia and others, will be sharing important insights into the exploding, and ever-important Hispanic retail market. Jesse Curlee, President, Supima will share the stage with Claudio Del Vecchio, CEO, Brooks Brothers. Both companies share a commitment to quality and understand the value of reputation, excellent product and innovation throughout the supply chain. Learn about how these highly specialized brands work together to create high-quality, globally recognized products.

Want your company to get visibility? Sponsorships available – contact me at To register, visit: Global Retailing Conference April 7-8, 2011 Loews Ventana Canyon Resort Tucson, Arizona

Stay tuned for more amazing speakers at

GoingPlaces Congratulations

to our


From Campus



Consumer Sciences Graduates, they are Going Places! We wish Here are some of the RCSC graduates and their new careers:


the best as they begin their careers.


Alison Allen Assistant Buyer Lord and Taylor New York, NY

Kailee Dennis Accounting Jamba Juice Scottsdale, AZ

Pablo Guevara Store Management Trainee JCPenney Grapevine, TX

Dani Loversky Trainee Gallo Wine Company California

Justin Meisel Store Management Trainee JCPenney Grapevine, TX

Kimberly Spatz Store Management Trainee JCPenney Grapevine, TX

Justine Aynaoudi Apple Store Leader Program Apple Inc.

John Donadio Trainee Enterprise Rent-A-Car Scottsdale, AZ

Kimberly Jewell Executive Development Program Walmart

Stephanie Mackler Assistant Buyer Lord and Taylor New York, NY

Danielle Nicolai Store Management Trainee Dick’s Sporting Goods Portland, OR

Laura Winston Apple Store Leader Program Apple Inc. Scottsdale, AZ

Marissa Eisele Creative Artists Agency Los Angeles, CA

Michelle Jones RMP Program Gap Inc. San Francisco, CA

Amanda Masliah Assistant Buyer Macy's New York, NY

Colin Overett Williams & Associates Promotions Tucson

Meredith Wyman Store Management Trainee Macy’s Bel Air, MD

Meredith Kessler J.Crew Bridal New York, NY

Patricia McClintic Buyer Buffalo Exchange Tucson, AZ

Talia Sherman Oscar de la Renta New York, NY

Natalie Zabonak RMP Program Gap Inc San Francisco

Mandy Berry Trainee JCPenney Plano, TX David Coulter Apple Store Leader Program Apple Inc. Tucson, AZ

Alexandra Farber Earning a specialty degree in handbag design Amanda Fleischman Area Manager

Megan Kline Raytheon Tucson, AZ



PO Box 210078 • Tucson, AZ 85721-0078

Corporate Partners & Sponsors

C orporate A dvisor y B oard Acento, Roberto Orci, President and CEO Altria, Lisa Locker, District Manager AT & T Mobility, Jay Brown, National Recruiting Manager Bridgestone/Firestone, Jim Fogelquist, District Manager CVS/Pharmacy, Steve Parrillo, Director of Recruiting, Executive Placement & Relocation Deloitte Consulting LLP, Jean-Emmanuel Biondi, Principal Dick's Sporting Goods, Kate Brown, Manager, University Relations Dillard's, Jim Benson, Director of Sales Promotion DFS, Daniel Binder, Senior Vice President Enterprise Rent-A-Car, Stacey Kretzmann, Group Recruiting Manager Farm Bureau Financial, David Sebastian, VP of Strategy & Business Development Gallo Wine Company, Greg Gratteau, Manager of Human Resources Gap Inc, Charlene Hugel, Director of College Recruiting Gordon Brothers, Ann Merrill, Principal & Managing Director Hilco Merchant Resources, Michael T. Keefe, President and CEO ICSC, Sarah Ritchie, Manager, ICSC Education Foundation JCPenney Corporation, Angela Swanner, DVP & DMM, Women’s Apparel Kohl's, Larry Viands, Territory VP/Human Resource Director Macy's Inc., Amalia Hernandez, Regional Manager – College Relations Anne Voller, VP, Executive Recruitment & College Relations Nestlé Purina PetCare, Tommy Baroody, Director of Business Development NRF Foundation, Kathy Mance, Vice President Office Depot, Lisa Summers, Vertical Market Manager Payless ShoeSource, Brian White, College Relations Manager PetSmart, Neil Stacey, Divisional VP of Operations SAP, Tom Redd, Vice President, SAP Labs, Retail Sears Holding Corp., Anne Hand, Regional Vice President Strategic Mindshare, Cynthia R. Cohen, President Supima, Jesse W. Curlee, President Target Stores, Katie Tiano, Campus Recruiter University of Arizona BookStores, Debby Shively, Director VAMOS A Tucson, Felipe Garcia, Community Affairs and Mexico Marketing Verizon Wireless, Jonathan LeCompte, Director of Retail Walgreens, Lee Nevarez, District Manager Walmart Stores, Inc., Andy Barron, SVP General Manager Hardlines Wells Fargo, Marsha Grist, Senior Recruiter

H onorar y B oard M embers Ellen Goldsberry, Director Emeritus, Center for Retailing Terry J. Lundgren, Chairman, President and CEO, Macy's Inc.

S tudent A dvisor y B oard S pring 2010 N atalie B endroff S hakayla B yrd C helsea F ischer Taylor F lower J ulie G undrum C hristy H olcomb

M elissa H oma G arrett J oviak J aclyn L ichterman D'A rel M iller A lexandra M roczka S tephanie O linski

Terr y J. L undgren C enter


S cott R ising L auren S chmidt D ana S paniol A dena S tein M addi Weinstein

R etailing

Editor: Melinda Burke Managing Editor: Kimberley A. Brooke Administrative Assistant: Annette M. Garcia The Terry J. Lundgren Center for Retailing is housed in the Division of Retailing and Consumer Sciences in The John and Doris Norton School of Family and Consumer Sciences, College of Agriculture and Life Sciences at The University of Arizona. The Center works to illuminate the issues facing retailers today and to prepare college students for careers in retailing. To obtain more information contact: The Terry J. Lundgren Center for Retailing The University of Arizona PO Box 210078 ~ Tucson, AZ 85721-0078 Phone: 520.621.1715 Fax: 520.621.9445 Email: Web site:

University of Arizona Retail Link - Fall 2010  
University of Arizona Retail Link - Fall 2010  

University of Arizona Retail Link - Fall 2010