Annual Report 2011 - 12
2011 - 12 Kempsey Shire Council Annual Report
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About the Annual Report The Annual Report is Councilâ€™s opportunity to provide information on our performance in relation to the Delivery Program and Operational Plan. The Annual Report serves as a corporate scorecard, which Council uses as a tool for planning strategies that will maximise new opportunities, improve areas of weakness, and minimise potential threats to the financial health of the organisation. Kempsey Shire Council is committed to continuous improvement. As part of this commitment, Council has consulted the Australasian Reporting Awards (ARA) criteria to present this statutory report in a format that seeks to achieve best practice reporting standards. The NSW Local Government Act 1993 requires all NSW Councilâ€™s to present an Annual Report to the Minister for Local Government by 30 November each year.
Indigenous Acknowledgment In the spirit of reconciliation, Council acknowledges and pays respect to the Dunghutti people, traditional owners and custodians of the Macleay Valley. We acknowledge the culture of elders past, present and future and their unique contributions to the life of this Valley.
Contents Companion Animals Information
About Community Engagement
The Year Ahead
Improving Communications with Our Community
Measuring Our Performance
About Infrastructure Services
Major Infrastructure Project
Measuring Our Performance
About Beneficial Relationships
About Corporate Management
Measuring Our Performance
Government Information Public Access (GIPA)
Welcome to the 2011 - 12 Annual Report
Our Vision, Values and Goals Integrated Planning and Reporting (IPR)
Our Shire and Its People
History and Heritage Location in Australia and NSW
A Message from the GM
A Message from the Mayor
Managing Our Money
Financial Strategies Adopted by Council
Measuring Our Performance
Our Organisational Structure
Our GM and Directors
A Year in Our Shire
Our Future Kempsey Bypass Strategy
Environmental Projects and Levy
Measuring Our Performance
State of the Environment Report
How to Read this Report The 2011 â€“ 12 Annual Report is presented in distinct sections of general information followed by individual reports from each of Councilâ€™s five directorates as displayed above. The financial summary can be found within the general overview whilst the audited financial statements are found in the financial section of the Annual Report. Key Performance Indicator tables use green ticks or orange arrows to demonstrate if the action has been achieved or is commenced and ongoing.
Welcome to the Kempsey Shire Council 2011 - 12 Annual Report
Integrated Planning and Reporting (IPR)
“The value of our natural environment and lifestyle is preserved and enhanced by the community and Council.”
Council has introduced a new integrated planning and reporting framework which replaces the former Management Plan and Social Plan, as pictured below. It also includes a long-term Community Strategic Plan and Resourcing Strategy.
Achieving our Vision “Council provides high quality services and facilities through strong leadership which considers the needs of our community, the environment and future generations.”
Our Values Trust We earn trust by being honest, respecting differences and by encouraging open communication. Co-operation We achieve the best for our community through effective teamwork. Service We value our community by providing quality professional service to all. Innovation We encourage creative and visionary thinking to achieve sustainable outcomes.
Council, in consultation with the community has set a vision for the Macleay Valley and a statement detailing how we will achieve this vision. The vision is supported by each of the five values which are inherent in all Council programs and services completed under each of Council’s five directorates.
The IPR recognises that council plans should not exist in isolation – land use and infrastructure planning produces social, environmental and economic outcomes, and vice-versa – they are all connected. It recognises that our communities share similar aspirations: a safe, healthy and pleasant place to live, a sustainable environment, opportunities for social interaction, opportunities for employment and reliable infrastructure. The new framework opens the way for Council and the community to have important discussions about funding priorities, service levels, preserving local identity and planning in partnership for a more sustainable future.
Pride We take pride in Kempsey Shire Council’s contribution to our community.
IPR Framework and Cycle
Our Goals To facilitate ecological and economic sustainable development in the Shire. To foster and enhance effective social, cultural and community relations, building respect and civic pride. To plan and fund the Shire’s infrastructure and service needs. To pursue beneficial relationships with regional neighbours and other levels of Government. To ensure leadership and effective, efficient accountable management.
COMM UNITY S TRATEG IC PLAN “Kemps ey Shire - Our 20
Year Vis ion”
Monito r and Review Framew ork
IPR Suite of Documents port al Re Annu 011 - 12 2
Managem ent Stra Long Te tegy rm Finan cial Plan Asset M anagem ent Plan
people, a group who lived in harmony with the land and their pattern of life was governed by codes of conduct regarded as sacred, having been handed down through countless generations. Remnants of their ancient culture remain in our Valley.
Our Shire and Its People Kempsey Shire covers an area of 335,000 hectares from the Pacific Ocean in the east to Five Day Creek in the west; from Grassy Head in the north to Kundabung in the south. It is an area rich in beautiful coastal beaches and natural bush hinterland. Central to the lifeblood of the Shire is the Macleay River, which is surrounded by a wide floodplain of rich pastoral land and productive farms, overlooked by stunning mountain country. Kempsey Shire is in an excellent strategic position for businesses wishing to access the lucrative markets of Sydney and Brisbane. Kempsey, located on the banks of the Macleay River, is the largest town in the Shire. It is a hub of retail and business activity with the main north-south railway line disecting the town. Kempsey is surrounded by pleasant rural villages such as Frederickton, Smithtown, Gladstone, Willawarrin and Bellbrook. The temperate climate and the natural beauty of the environment have contributed to the region’s relaxed coastal lifestyle, which is highly prized by residents and visitors to the Shire. Add to this the coastal resort areas of South West Rocks, Crescent Head, Hat Head and Stuarts Point, which are a magnet for holidaymakers and it is easy to see why an increasing number of people opt for a sea or tree change, making Kempsey Shire their permanent home.
The earliest European settlement was recorded in 1827 with the establishment of a cedar party north of Euroka Creek on the Macleay River. The fine stands of cedar and rosewood timbers attracted the first residents. The first land grants were surveyed on the east bank of the Macleay in 1835. Enoch William Rudder, a merchant from Birmingham became Kempsey’s first white settler. He surveyed the land for a private town which he named Kempsey as he found the countryside reminiscent of the valley of Kempsey in Worcestershire, England. Industry from our past still plays an important role in the local economy today, including timber, beef and dairy cattle, maize, potatoes, fishing, prawning and oyster farming. Over time industry has diversified with the Macleay Valley now being home to a number of Australia’s leading manufacturers including Akubra, Nestlé Australia Ltd and Australian Solar Timbers. As our Shire progressed, so did our transport systems. Bullock and horse teams were the carriers of early times and shipping played a major role in transport. The first vehicular ferry operated in 1842. Up until 1893, the entrance to the Macleay River was at Grassy Head and droghers regularly plied the river carrying produce to meet the ocean going ships which tied up at Kempsey wharf. Population 28,134 Males 14,111 Females 14,023 Median Age 45 years Families 7,509 Ave children/family 1.9 Private dwellings 13,409
History and Heritage Local Government came to the Macleay Valley in 1885 with the constitution of the Kempsey Borough Council. The remainder of the valley was introduced to municipal administration in 1907 with the formation of the Macleay Shire Council. In 1975 the two authorities agreed to amalgamate, with the Kempsey Shire Council being incorporated on 1 October 1975 and continuing to govern the entire Macleay Valley today. Our history has its beginnings with the Dunghutti
Ave people/household 2.4 Median weekly household income $748 Median monthly mortgage repayments $1,300 Median weekly rent $190 Ave motor vehicles per dwelling 1.6 Aboriginal & Torres Straight Islanders 11.1% Population growth 2.7% Largest denomination
Houses (dwelling type) 89.2% Apartments (dwelling type) 4.5% Broadband Internet access 64% Source: ABS 2011 Census
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A Message from the General Manager David Rawlings The community has asked Council to do what it said it was
the community in exercise programs and healthy eating. The
going to do and that is what we have been focusing on. While
Street Share initiative, where people in the same street are
things do change, most of what we set out to do at the start of
supported in developing gardens and sharing fresh produce
the year has been done or is underway. Importantly a number
with one another, is another example of what the community
of large projects have started moving forward rather than going
and Council can achieve by working together. We are committed
around in circles. We have performed reasonably well on our
to our community in delivering services that positively impact
performance indicators, meeting 75% of the targets across the
on our everyday lives. To do this takes a partnership. In waste
management, our commercial recycling bins proved to be an
This year we have made solid progress on infrastructure
immense hit with the community, being â€œsold outâ€?.
maintenance works, with our approach of doing larger sections
Communication is another area significantly changed. This
based on prioritised works showing dividends. We have had
past year we have worked hard in improving information
numerous people comment on how we have lifted the game in
channels and looking for new ways of communicating. We have
terms of the quality of work we have done, following a change
of focus, doing as much as we can do well, rather than trying
media as a tool,
to spread the money around everywhere. Works on upgrading
as well as using
Clyde Street commenced and Reserve Road upgrade at
Crescent Head, a long needed project, was also underway by
channels of print
and radio media.
Work on what we want our Shire to look like post Bypass
consumed a large amount of time this year. Council has developed a Kempsey Bypass Strategy outlining how we will respond to the changes and opportunities that will be presented once the town no longer has the B Double trucks moving through our main street. This project is a great opportunity to set up Kempsey as our commercial, retail and service centre, the way we want it to be. In setting our community up as the place we want it to be, Council has also been busy planning for the future in finalising strategic planning programs such as the Rural Residential Land Release Strategy and the Standard Local Environmental Plan. We have also identified a new approach for economic development and are reviewing our current strategies. Securing and ensuring quality water for our town and villages is a critical service we provide. Ongoing operations have seen the fluoridation of the water supply in South West Rocks, water recycling initiatives and water saving programs run by Council. Significant progress was also made on the recycling water processing plant, which in the future will provide an environmentally positive water supply to the town. The ongoing management of our environment is also an important aspect of our work. We continue to work with land holders on soil programs, noxious weeds and rehabilitation works. This is one of the key areas where the efforts of volunteers from a range of areas have shown what can be achieved. With the efforts and contributions from these people a large amount of work can be achieved from very little money. Council and the community working together in this way is the secret to achieving all the things we want to do. Our Healthy Communities Program through which we secured a federal government grant, continues to engage members of
a SMS mobile distribution list to advise residents in the Lower Macleay our operations of flood structures and river heights during flood times. We remained open to meet community needs during flood times, providing the most up to date information available. We now provide weekly updates for our road network; what we are doing and where we are going. Council staff also visited places where our community gathers including shopping centres, sporting fields and schools to garner the communityâ€™s views on projects, plans and council activities. Council has had a successful year in consolidating our operations and moving forward in delivering services and programs as we outlined in our Operational Plan. This could not be achieved unless we at Council were all working together. I would also like to extend my appreciation to Mayor, Liz Campbell and Councillors for their community leadership and giving my staff and I the room to start doing what we need to do, and all Kempsey Shire Council employees and volunteers who work so hard and professionally in providing wonderful services to the Macleay Valley.
A Message from the Mayor Councillor Liz Campbell As I have highlighted over the past year, strong leadership and planning for our future are at the forefront of our commitment to our community. We are ready for the challenges and opportunities ahead as we plan for the biggest project in recent history; the upgrade of the Pacific Highway and the bypass of Kempsey. I am pleased to provide an overview of Kempsey Shire Council’s
including the repair of Jobs Cutting, a particularly difficult job
key achievements over the past year. This report also serves
requiring extensive road closures. Repairs were also carried
to provide an update on progress of the implementation of
out on Second Lane and Dungay Creek Causeway. Works also
objectives that are included in the Community Strategic Plan
commenced on Reserve Road Crescent Head, a much awaited
that was developed in 2007.With so much happening it is
project for both locals and visitors alike.
difficult to remember how much has already been achieved.
Council spent time with the community explaining current
The purpose of the Annual Report serves as a reminder on just what has been accomplished. The 2011 – 12 financial year has been a busy one, where council has continued or initiated an extensive range of projects which have been
services and funding streams, we outlined the importance of raising additional finances to do the things we need to. It was by in largely accepted by our community and that resources are needed to develop our future and to provide for maintenance of current services. Long Term Strategic Planning has been another key area during this financial year. Planning for growth in the development of the Rural Residential Land Release Strategy and natural resource management with the Macleay River Coastal Zone Management Plan. One of the most important plans we have developed is the Kempsey Bypass Strategy which incorporates 12 key integrated actions including the Kempsey Corridor Master Plan aimed at maximising the opportunities that the bypass of Kempsey will generate. This is a historic project that will see our community have Australia’s longest bridge spanning our flood plain, a significant stretch of infrastructure not only for the Macleay Valley, also one of state and national significance.
identified through our community. Council has been realigning the priorities we need to work on to achieve community
We have continued to partner with community groups, in supporting projects and building capacity in our community to source funds to upgrade facilities and provide improved community spaces. We have also continued the good work in supporting our most vulnerable citizens in supporting them with home based care and services through the Macleay Community
aspirations and prosperity. A key area of focus over this time has been our infrastructure. In recent years our community has experienced significant
Care Options. Underpinning these initiatives and services is the current Community Strategic Plan a document that provided Council
floods. Whilst damage
with direction which it has undertaken during this past year.
to the road network
The new Council will review the plan setting a new direction and
forming the ground work for the future.
the funding for the
I am proud to present this report in highlighting Council’s
repairs of these roads
achievements in delivering to the community over the 2011 -
is often delayed. Major
12 financial year.
flood repair works have been undertaken this year with Natural Disaster Relief Funding
er ay Riv
od in flo
Managing Our Money Budget Kempsey Shire Council’s budget forms part of a detailed integrated planning cycle. The budgets detail costs and revenues associated with the provision of services to the community and have an underlying objective of strengthening Council’s financial stability over the longer term. Similar to managing a household budget, money needs to be earned, bills have to be paid and savings need to be set aside for future needs. Council’s budget is comprised of the Operating Budget and the Capital Budget. The Operating Budget provides for the day to day service delivery of Council while the Capital Budget provides funding for new and renewal infrastructure projects as well as the routine replacement of capital items and equipment such as plant and vehicles, information technology and library resources.
Budget Results A comparison of the cash result achieved against the original budgeted estimate for the 2011 - 12 year is set out below : Budgeted Result General Fund
Accumulated Cash Surplus
Actual Result $
85,343 (D) $
* (D) - Deficit (S) - Surplus
Financial Strategies Adopted by Council The 2011 - 12 budget was based on the continuation and enhancement of all existing services as a fundamental principle,recognising of the need to increase funding in order to continue to meet community expectations in respect of the breadth and level of services required, in particular the maintenance of the roads and associated infrastructure. Following extensive community consultation, Council applied to the Independent Pricing and Regulatory Tribunal (IPART) in 2012 for a Special Rate Variation to take effect from 1 July 2012. Council was successful in obtaining a 7.7% variation above the annual rate pegging increase for the 2012 - 13 year. Within the General Fund, Council is continuing with its strategy to reduce its reliance on loan borrowings to fund asset renewal costs. Council proposes to channel savings in debt servicing costs towards asset maintenance and renewals in future years.
Audit report Council’s 2011 - 12 Financial Statements have been audited by Thomas Nobel & Russell Chartered Accountants. The Audit report for 2011 - 12 is unqualified.
Kempsey Shire Council’s Financial Statements have been prepared in accordance with the Australian Accounting Standards, Local Government Act (1993) and Regulations, and the Local Government Code of Accounting. Council’s Annual Report aims to provide a plain english explanation of our Financial Statements, so they can be understood easily by our community, customers, employees and other stakeholders. A full copy of the Statements appear in Appendix A - Audited Financial Statements. The Statements are prepared on a consolidated basis, incorporating the General, Water, Sewer and Domestic Waste Management Funds. The Key reports in the Statements are: • Income Statement • Balance Sheet • Statement of Change in Equity • Cash Flow Statement
Managing the Money Council’s money comes in from rates on property, government grants, interest on investments as well as user charges and fees. Council’s money goes out for construction, maintenance, wages, grants to community groups and many other services to the community like libraries, sports fields, parks and gardens. Council closely monitors the cost of all services provided for the benefit of the community, with a view to offsetting these costs by user charges where possible. Council is heavily reliant on rates as a major source of income and its ability to raise additional revenue is limited. Council has an ongoing commitment to improve operational efficiency by optimising revenue opportunities and engaging with stakeholders in respect to the level of services provided.
Hat Head Beach
Income Statement The Income Statement shows where Councilâ€™s money comes from (revenue) and how that revenue is consumed (expenses) in providing the ordinary activities and services. The 2011 - 12 Income Statement reveals a net operational deficit for the year of $16.799m compared to a deficit of $0.667m in the previous year.
Where did our money come from? (Income Statement) This year Councilâ€™s income was $54.8m. The main source of this income, other than rates and annual charges of $24.233m (44.2%), was from grants and contributions for operating purposes of $14.321m representing 26.1% of Councils total income.
2011 - 12 Total Income $54.8 million
Rates and Annual Charges Other Revenues Net gains from the disposal of assets
User Charges and Fees
Interest and Investment Revenue
Grants and Contributions
Grants and Contributions
provided for Operating Purposes
provided for Cpaital Purposes
Overview Where is the money spent? (Income Statement) The provision of significant services and infrastructure to the community accounted for 54% of our operating expenditure in 2011 - 12, compared to 67% in 2010 - 11. This work was carried out by Council employees and contractors. Asset renewal expenditure was $8.651m in 2011 - 12, up from $8.180m in 2010 - 11, with a total depreciation of $28.97m. Depreciation has increased by $15.6m from $14.28m in 2010 - 11 to $29.97m in 2011 - 12. The increase is attributed to the revaluation of Councilâ€™s Road Network Infrastructure as at the 30 June 2011 which saw the value of these assets increase by $486.497million.
2011 - 12 Total Operating Expenses $71.6
Other Expenses 6%
Employee Benefits and On-Costs 27%
Depreciation and Amortisation
4% Materials and Contracts 21%
How does the performance compare with previous years? (Income Statement) The past five years have seen successive operating losses for Council. The 2011 - 12 net operating result is a loss of $16.799m. The losses are a direct result of the increased depreciation expenses due to the revaluation of the different asset classes under Fair value Accounting Guidelines as mandated in the Local Government Code of Accounting Practice. The 2011 - 12 loss incorporates $29.974m in depreciation expenses, this is an increase of $15.688m on the 2010 - 11 figure of $14.286m. The operating results graph below shows the operating results inclusive of depreciation and exclusive of depreciation expenses. The graph shows the level of cash generated by Council from its ongoing operations which is available to service capital requirements including debt repayment and the establishment of forward planning provisions including new and renewal of infrastructure when compared to the annual costs associated with the consumption of the community’s asset base. The graph highlights the challenge faced by Council in funding asset renewal to ensure infrastructure is maintained at a level sufficient to meet the requirements of the community both now and in the future. Council’s building and infrastructure renewal ratio is currently less than 100% indicating a gap in the funding of asset renewal. The funding of asset renewals was the key strategy incorporated in Council’s successful IPART application for a special rate variation for the 2012 - 13 year.
$15,000,000 $10,000,000 $5,000,000 $0 -$5,000,000
Operating Result before Depreciation Operating Result
-$10,000,000 -$15,000,000 -$20,000,000 2006/07
Overview Capital Expenditure - Infrastructure, Property, Plant and Equipment Capital expenditure on infrastructure, property, plant and equipment for the 2011 - 12 year was $12.693m, of this $8.651m was for the renewal of building and infrastructure assets.
$15,000 '000s $10,000
Balance Sheet Calculating Our Net Worth (Balance Sheet) The Balance Sheet shows what we own (assets), what we owe (liabilities) and our net worth (equity). Assets â€“ are items of economic value owned by Council that will be a benefit in the future.
As at the 30 June 2012 Council held total assets worth $1.141b.
Assets $â€™000 as at 30 June 2012
Infrastructure, Property, Plant and Equipment $1,103,471
Cash & Cash Equivalents $38,229
Liabilities – are all of Council’s financial obligations outside the organisation arising from past transactions or events. As at 30 June 2012 Council had $58.970m of liabilities.
Liabilities $’000 as at 30 June 2012 Borrowings - Sewer $4,232 Provisions $8,576 Borrowings - Water $17,039
Borrowings - General $13,469 Borrowings - Sewer $15,654
Council has relied on loan borrowings to fund capital works, both new and renewal. The current long term financial plan does not include any provision for new loan borrowings within the General Fund, with all current General Fund loans to expire in 2022. Council’s Water and Sewer Funds are faced with major capital renewal costs over the next ten years with funding to be predominately loan based. Debt Service Ratio Fund 2011 - 12 General
Equity – is Council’s net worth. Changes in Equity
1,200,000 1,000,000 800,000 '000s 600,000 400,000 200,000 -
This graph compares Kempsey Shire Council’s net accumulated financial worth as at the June 2012 to our position over the past four years. Council’s net worth can change as a result of: 1. a profit or loss as recorded in the income statement 2. a change in the value of non-current assets resulting from the revaluation of those assets Kempsey Shire Council’s net worth shows an increase of $37.779m in the 2011 - 12 year. The movement is attributed to a loss from the income statement of $16.799m and an increase in the value of non current assets of $54.578m due to the revaluation of Water and Sewer assets. Council revalued their water and sewer asset during the 2011 - 12 financial year, as a consequence this reassessment resulted in a material difference to the fair value and carrying value of specific bores, treatment facilities and dam assets relative to the values indicated in Council’s previous Financial Reports. The correction is disclosed in note 20c of the financial reports. Council’s net worth as at 30 June 2012 is $1.082 billion.
Asset Management Councilâ€™s Assets - Infrastructure, Property, Plant and Equipment Kempsey Shire Council owns and maintains over $1.094 billion worth of infrastructure, plant and equipment. This includes but is not limited to roads, bridges, stormwater drainage, water and sewerage infrastructure, parks, buildings, footpaths, rollers, graders and swimming pools.
1,600,000 1,400,000 1,200,000 1,000,000 $'000s 800,000 600,000 400,000 200,000 2007/08
Asset Renewal The asset renewal ratio identifies the rate at which building and infrastructure assets are being renewed against the rate at which they are depreciating. The renewal of assets is defined as the replacement of existing assets with equivalent capacity or performance as opposed to the acquisition of new assets.
Building and Infrastructure Renewal Ratio $â€™000 2007 - 08
2008 - 09
2009 - 10
2010 - 11
2011 - 12
Asset Renewal Ratio
Councilâ€™s asset renewal ratio is below the benchmark rate of 100% highlighting the funding challenge faced by Council as identified earlier in this report.
Building and Infrastructure Assets
Measuring Our Performance Key Performance Indicators
2011 - 12
2010 - 11
2009 - 10
2008 - 09
2007 - 08
Unrestricted Current Ratio
Debt Service Ratio
Rate Coverage Ratio
Rates and annual charges outstanding
Amount of rates and charges written off during 2011 - 12
Postponed Rates Section 585 Local Government Act
$9,232.52 $ 1,458,567.44
Our Councillors Our 8 Councillors are elected representatives of all residents and ratepayers across our Shire. They have the responsibility for setting strategic direction for the shire, policy development, identifying service standards and monitoring performance across the organisation.
Mayor Liz Campbell Mayor: 2011 First Elected to Council: 2008 Qualifications: Diploma of Travel and Tourism, Diploma of Business. Currently undertaking Bachelor of Arts (Sociology) Studies Interests: Sociology, travel, Rotary, Macleay Valley Mustangs Rugby League Club, Macleay River Business Women’s Network, Aboriginal cultural and cross cultural awareness, support for hospital upgrade, youth activities. Resides: East Kempsey. Born, educated and owned businesses within the Shire. Also lived and worked in Brisbane, Sydney, Coffs Harbour and the Central Coast. Current Employment: Company Secretary, Fyson Holdings Past employment: 30 years owning and managing travel and tourism business. Joint private / public partnership with National Parks and Wildlife Service developing Smoky Cape Lighthouse Tourist Precinct. TAFE Travel and Tourism lecturer. Boards: Kempsey District Chamber of Commerce and Industry Inc, former member National Retail Travel Franchise Board. Australia Day Committee, Community Development and Expenditure Committee, Generals Manager’s Performance Review Panel, Local Traffic Committee, Rotary International. “Kempsey Shire is in a transition stage, we are now in a position where we are starting to think more long term and strategically. We now have a clearer picture of what we are facing, what needs to be done and we would like to see done in the future.”
Deputy Mayor Dean Saul First elected: 2004 Resides: Seven Oaks Areas of interest: Kempsey bypass; flooding issues; the rural road network; cultural diversity; economic development; town improvements; and extending the tar seal.
The Late Clr Janet Hayes Passed away October 2011. Janet represented the community as a Councillor of Kempsey Shire for a period from 1998 to 2011 serving as Mayor 2001 to 2006. She was a passionate advocate for the Macleay Valley and our pristine environment. Her personal interests included economic development, Yarrahapinni Wetlands and the promotion of the important role local government has to the community it serves. 22
Clr John Bowell First elected: 1995
Areas of interest: Health services; Kempsey hospital; mental health; the community; youth issues; closing the gap; employment; economic development and golf. Occupation: Retired - Former Director Environmental Health and Planning with Kempsey Shire Council. 47Â˝ years in local government (Newcastle, Tweed & Kempsey).
Clr Betty Green First elected: 2004
Areas of interest: Strategic planning and development; social cohesion; employment; biodiversity and the environment. Boards: Deputy Chair Floodplain Management Authority. Occupation: Registered nurse 50 years, certified midwife 49 years, Director of Nursing 24 years/Executive Officer 11 years. Former Executive Director of Care Booroongen Djugen Aged Care.
Clr Jim Gribbin First elected: 2004 Resides: South West Rocks Areas of interest: Community and ratepayer concerns; surf club and motorcycling. Occupation: Retired - former mine manager.
Clr Alan Snowsill First elected: 2008 Resides: East Kempsey Areas of interest: Social responsibilities; law and order; developing Kempsey Shire. Occupation: Retired from Sales and Marketing but now in the Hospitality industry.
Clr Jenny Sproule First elected: 1999 -2004
Resides: Dondingalong Areas of interest: Ecologically Sustainable Development; Arts and Culture; Heritage and maintaining our natural environment. Occupation: Project Manager
Clr Ellis Walker First elected: 2004 Resides: Kempsey Areas of interest: Development of industrial land and an indoor sports/civic centre; reviewing flood policy; town centre improvement; Kempsey Showground; farming; swimming and surf club. Occupation: Builder 23
Further Councillor Information Councillor Expenses Councillors attend meetings of Council and its committees, represent Council at public functions, attend training and professional development sessions and attend conferences that relate to the business of Council. These meetings are generally held in Kempsey Shire but may be held in Sydney or in regional New South Wales. The attendance at these meetings can involve expenses relating to travel, accommodation and sustenance. Under these circumstances Council pays these expenses up to the limits outlined in its Policy. Each Councillor receives an annual fee within a range set by the Local Government Remuneration Tribunal. The Mayor in addition receives a Mayoral fee within a range set by the Local Government Remuneration Tribunal. Council by resolution sets these fees for each financial year within the range allowed by the Local Government Remuneration Tribunal. During 2011-12 Council had one casual vacancy occur in the position of Councillor. This vacancy occurred in October 2011 following the passing of Councillor Janet Hayes. The Minister approved not filling this casual vacancy until the September 2012 election. Expense
Mayors travelling expenses Mayors telephone, internet and facsimile expenses
$ 1,441 $ 863
Councillors travelling expenses
Cost of telephone calls made by Councillors including costs of provision of
Laptop computer expenses Attendance of Councillors at conferences and seminars Interstate visits by Councillors, including transport, accommodation and other Meals and refreshments for council and committee meetings Training of councillors and provision of skill development Councillors corporate wardrobe
Nil $ 14,726 Nil $ 1,965 Nil $ 159
Overseas visits by councillors, including transport, accommodation and other
Expenses of any spouse, partner or other person who accompanied a
Expenses involved in the provision of care for a child or an immediate family
Provision of dedicated office equipment allocated to councillors
The total mayoral and councillor fees paid in the 2011-2012 year were: Mayor Councillors
Council’s policy for payment of expenses and provision of facilities to the mayor and councillors can be found at www.kempsey.nsw.gov.au. This policy was developed in accordance with the Division of Local Government’s guidelines. The Mayor is provided with a vehicle and a mobile telephone, if required, for council business use. For the 2011-12 year the Mayor elected not to have a vehicle or mobile phone provided. The Mayor’s travel expenses and telephone expenses were reimbursed in accordance with the policy.
There were no overseas visits by councillors, council staff or other persons representing Council.
All Councillors are provided with a laptop computer, internet connection, a printer and facsimile for use on council business. A corporate wardrobe is provided for Councillors and meals are provided on council meeting days when required. A Councillorâ€™s interview room is provided at the Civic Centre. Councillors are reimbursed for travel when using their private vehicles, at a per kilometre rate adopted as part of the policy.
Our Organisational Structure
Community Council General Manager David Rawlings
Director Sustainable Environment Robert Pitt
Director Community Engagement Kathy Oliver
Director Infrastructure Services Robert Scott
Director Coporate Management Daryl Hagger
Manager Development Assessment Kate Albery
Manager Service Delivery Briston Toft
Manager Technical Services Trevor Dickson
Manager Financial Services Tony Curtin
Manager Water Strategy Anne Maree Burke
Manager Economic Sustainability Susannah Smith
Information Management and Governance
Pat Hanrahan Manager Regulatory Compliance Ken Ward
Manager Water Operations Michael Murphy
Manager Water Process Belinda Green
Manager Operations Tony Green
Our General Manager and Directors
David Rawlings General Manager As the General Manager, David is also responsible for the Beneficial Relationships Directorate. This area has an operating expenditure $0.06 million and 2 staff members. David holds a Bachelor Business in Accounting and Marketing Management as well as a Graduate Diploma in Local Government Management.
General Manager’s Remuneration The General Manager is the only designated Senior Staff member within Council’s structure. The total remuneration package for the General Manager was $213,946.20 with the salary component of this package totalling $182,053.24. The remaining $24,492.80 was contributed to the General Manager’s superannuation by Kempsey Shire Council. There were no bonus payments, performance payments or other payments which did not form part of the salary component. The total value of non-cash benefits was $7,400.00 and total fringe benefits for noncash benefits was $8825.00.
Daryl Hagger Director Corporate Management Daryl is responsible for an operating expenditure of $2.7 million and 36 full time equivalent staff members in the areas of Finance, Human Resources, Information Technology, Fleet and Stores, Work Health and Safety, Records Management and Governance. Daryl commenced employment with Kempsey Shire Council in August 2010 with 33 years previous experience in Local Governmnet at Windsor Municipal Council, Hawkesbury City Council, Cooma-Monaro Shire Council in positions of Finance, Governance and Corporate Management. Daryl holds a Bachelor of Business in Accounting.
Overview Robert Scott Director Infrastructure Services Robert is responsible for 174 full time equivalent staff in the areas of Water, Sewer, Transport Infrastructure, Waste and Commercial Infrastructure with a total operating expenditure of $41.8 million. Commencing at Kempsey Shire Council in February 2012, Robert has 13 years experience from Gosford, Hornsby and Port Macquarie Hastings Councils. Along with an extensive local government background, Robert also has experience working with the New South Wales State Rail Authority. Qualifications of a Bachelor of Engineering (Civil) with second class honours and Master of Environmental Engineering Management, stand Robert in good stead to direct the provision of Infrastructure Services to Kempsey Shire. Robert is a professional member of the Institute of Public Works Engineers, Australian Water Association and Engineers Australia.
Kathy Oliver Director Community Engagement Kathy is responsible for total operating expenditure of $4.4 million and directs 49 full time equivalent staff within Media, Internal Communications, Customer Services, Web and Social Media, Libraries, Aged Care Services and Community Services. Kathy is also the Local Emergency Management Officer and Chair of the Local Emergency Management Committee. Kathy commenced at Kempsey Shire Council in 2003 and has held positions of Manager Economic Development, Manager Strategic Planning and Economic Development, Manager Community Services and Acting Director Corporate and Community Services. Prior to working with Kempsey Shire Council Kathy gained experience with Telstra as an Account Executive, as a consultant with the NSW Government Office of Information Technology and the National Manager of the IT Support Centre with Boral Construction Materials Group. Kathy holds a Master of Business Administration and Master of Management. She is board member of Mid Coast Connect and Member of the Local Government Managers Association.
Director Sustainable Environment Robert is responsible 27 full time equivalent staff within Strategic Planning, Natural Resource Management, Development Assessment, Building Certification, Environmental Health, Ranger Services, Regulatory Compliance, Business Promotion and Tourism Promotion. Robert is responsible for an operating expenditure of $4.5 million. Robert holds a Bachelor of Arts (Geography), Diploma of Natural Resources (Resources Management) and a Diploma in Urban and Regional Planning. 27
Our Employees Kempsey Shire Council employs 300 staff with a full time equivalent rate of 287.7. The following table provides details of the staffing resources available to deliver the works and services identified in the Operational Plan. The numbers provided are based on actual head count and include permanent full-time and part-time staff. The figures exclude temporary and casual appointments and also apprentices and trainees, who are employed by external training providers.
No. of Full-Time positions
No. of Part-Time Positions
No. of Temporary Part-Time Positions
No. of Temporary Full-Time Positions
Demographics of staff as at 30 June 2012
No. of employees
67 Female 29.74
12 6 <25
During 2011-2012 Council had 33 staff undertaking traineeships, 22 existing workers upgrading their skills or obtaining recognition for current competencies and 11 new entrant trainees within the areas of Business Administration, Human Resources, Plant Operations, Aged Care, Library Information, Water Operations, Road Construction and Maintenance.
Council hosted 16 trainees and 2 apprentices from a Group Training organisation within the areas of Water/Sewer Services, Civil Construction, Horticulture, Waste Management, Engineering- Mechanical Trade along with Electrotechnology- Electrician.
Operational Staff undertaking First Aid Training
Study assistance support has been provided to 20 employees to obtain qualifications from Certificate IV levels through to Masters Degrees. Courses of study include Town Planning, Accounting, Business Management, Human Resources, Information Services, Project Management, Frontline Management, Environmental Science, Building Surveying and Water Operations. Sixteen of these study programs had the associated costs heavily subsidised under the Federal Government Productivity Places Program or the State Government Strategic Skill Program. With the aim of promoting Council as an Employer of Choice and to promote local government as a desirable career choice, Kempsey Shire Council provided 12 work experience placements throughout 2011- 12 to students from local high schools. Council participated in engineering scholarships with Newcastle University, and Urban and Regional Planning scholarships with University of New England, both professions identified as skills shortage occupations.
Employee Qualifications Council employees hold 196 qualification titles with 45 employees holding multiple qualifications. Degree
Employee Opinion Survey Summary An employee satisfaction survey was conducted by external means in October-November 2011 in order to measure the level of employee satisfaction across most areas of work life. The survey was designed to provide information that would assist Council in gaining an understanding of employee’s thoughts on Council, management and supervisors, to assist in attraction and retention initiatives and to provide a benchmark for assessing future progress in becoming an employer of choice. In total 282 surveys were distributed with a return of 139 (49.29%). The surveys returned have indicated a general overall positive response to questions asked when compared to the 2010 survey with a collective 15.24% increase in responses of agree and strongly agree.
Generally, I enjoy my work
The Organisation provides a safe and healthy workplace
Council provides good support to help me balance my work and personal commitments
Council is retaining its most talented people
The promotion decisions within Council are fair
Senior Management is aware of meeting the needs of staff
The analysis of the Employee Opinion Survey showed that Kempsey Shire Council is generally a good place to work; employees are committed to performance and customer service with a strong focus on equality. Areas for improvement identified from the Employee Opinion survey were in the areas of communication at all levels with regards to decision making, performance issues and promotion opportunities.
Equal Employment Opportunities Council continued its ongoing focus on fostering a culture that values and responds to the diversity of its staff and community. The aim is to achieve representation of EEO groups in our workforce that is equitable with their representation in the general community. In 2011 – 12 Council filled 37 of 39 advertised positions, 685 applications were received for these positions. Council’s staff consisted of the following EEO groups in 2011 - 12. Female Staff Staff with a disability
Aboriginal and Torres Strait Islander Staff
Staff with a Non English Speaking Background
ho m w m s co r er fo b m r e e e m nt il u l nc vo u Co
6. 7. 1. Our Graffiti Blasters, 2. Visitor Information Centre, 8. 3. Kempsey District Silver Band Committee, 4. Friends of Wigay, 5. Gladstone Hall Committee, 6. Macleay Valley Community Art Gallery Committee, 7. South West Rocks School of Arts Committee, 8. Hat Head Community Dune Care. Other volunteer groups in our Shire include: Melville Community Centre Management Committee, Crescent Head Hall Committee, Frederickton Hall Committee, Millbank Hall Committee, Sherwood Hall Committee, Stuarts Point Community Hall Committee, Willawarrin Hall Committee, Bellbrook Tennis Club, Gladstone Tennis Club, Hat Head Tennis Club, Kempsey Tennis Club, South Kempsey Tennis Club, Stuarts Point Tennis Club, Willawarrin Tennis Court Facility Committee, Kalateenee Recreational Reserve Committee, Kempsey Shire Libraries, Macleay Community Care Options.
u yo k 2 20 an h e T y th it n o u t
A Year in Our Shire Council issues regular media releases to inform our community and media organisations of our achievements across the Shire. In 2011 â€“ 12 Council issued 191 media releases; below is a snapshot of this information.
July Kempsey Shire Art Prize E-waste recycling offered free to residents South West Rocks parking study takes place East Kempsey Cemetery works commence Water leak fixed on Kempsey Traffic Bridge National Schools Tree Day
Bypass Information Group established
Resealing on Gregory Street, South West Rocks
East Kempsey Cemetery Tree Project commences Mayoral Election 25th Anniversary of 77 Squadron given Freedom of the Shire Safer Community Summit
Youth Conversations about Bypass commence HSC Art exhibited at Community Gallery Flagstaff and Signal Station, South West Rocks, works commence White Ribbon Day Kempsey Post Office listed as Commonwealth Heritage item Hat Head Footbridge works commence
Farmers SMS Alert List established
Council wins RH Dougherty Award Living Smart at South West Rocks Local Government Week RV Friendly Town Signage installed
Les Graham exhibits at Community Gallery
Living Smart at Crescent Head
Graffiti Blasters celebrate 12 months Radio Frequency Identification implemented at Kempsey Library 32
Toorooka Bridge reopened Carved Trees State Library Exhibition in Kempsey Library NSW Carers Awards announced
International Womenâ€™s Day Exhibition at Community Gallery Clyde Street Upgrade begins Healthy Communities in the Macleay Valley launches 2012 â€“ 2016 Delivery Program adopted
Kempsey Traffic Study results released
Author Chris Bevan visits Kempsey Library
Social Planning of South Kempsey begins
Drill testing at Jobs Cutting, Armidale Road
January Meet Local Area Commander at Community Safety Precinct Committee Meeting
Bypass Community Conversations begin Dance Mats introduced at Macleay Community Care Options to reduce falls in elderly residents
May Living Smart at Kempsey Safe and Savvy Seniors event RMS funding received for black spots Simultaneous Story Time at Kempsey Library Official opening of East Kempsey Cemetery Tree Planting Project Connected Seniors Classes at Library
Freegal Music available from Kempsey Library
South Kempsey Oval established for AFL National Reconciliation Week Council holds workshop for Tourist operators for North Coast Tourism Awards New Writers Workshop at Library
April February Mango Languages introduced at Kempsey Library Clean Up Australia Day Living Smart at Aldavilla Harmony Day Night Rider Community Initiative launched Girls Sporting Program and Boys to Men programs receive State funding Sustainability film night in Crescent Head
Youth Week Events around Macleay National Award for Excellence in Alcohol Management from Australian Government
June Maria River Road major works commence Second Lane reconstruction works commence
Dungay Creek Causeway Opened
Nominations called for Local Government Election
Gills Bridge Creek Project receives State Government funding
Recycling collection offered to business community
Healthy Communities Street Share launches
Wigay Park returns to care and control of Council Outdoor gym design for Crescent Head Newspapers available online from Library
Sustainable Environment Development Assessment Economic Sustainability Regulatory Compliance
Sustainable Environment deals with information relating to economic sustainability, environmental rehabilitation, strategic planning, development assessment, environmental health and regulatory compliance. This includes economic development, tourism; environmental compliance; estuary and coastal management; noxious weeds management; onsite sewerage management systems inspections; public health matters; food premises inspections; companion animals and ranger services. During 2011 - 12 Sustainable Environment staff have implemented important projects, including the Kempsey Bypass Strategy; Estuary Management Plans and completion of the Macleay River Coastal Zone Management Plan.
Gills Bridge Creek Rehabilitation Project
Implementation of Best Farm Practice Management on Floodplain Farms
Council has over 100 locally listed heritage items and 11 State Heritage listed items. In 2011 – 12 there were an additional two State listed properties being ‘Homewood’, Slim Dusty’s boyhood home at Nulla and Kinchela Boys’ Training Home at Kinchela. Council is also continuing to provide the Shire with the services of an expert Heritage Architect, to provide the owners of heritage items appropriate and accurate heritage advice free of charge. Surf Life Saving Championships South West Rocks short-listed to host the 2013 - 14 NSW Surf Life Saving Championships, with Kempsey Shire Council being presented with an Appreciation plaque in January 2012 for hosting the NSW Surf Life Saving Country Championships. Secured $16,800 in tourism campaign funding from Destination NSW for the ‘Race, Stay, Play’ tourism campaign. Brighton Park Stormwater Management Plan Implementation
National Schools Tree Day Aerial Inspections Groundsel Bush Attracted National Paragliding Championships hosted at Kempsey Airport, Easter 2012
Challenges Wet weather Managing project sites in wet weather and flood events was a major challenge during 2011 – 12. These events affect the ability and timelines for implementation of projects on the floodplain. Heritage There are many challenges facing Heritage throughout the Shire from the costs associated with the preservation and adaptive reuse of these buildings and space whilst also maintaining the integrity of the buildings for future interpretation and appreciation. Light Detecting and Ranging (LIDAR) Data Availability of LIDAR Data to complete Hazard Study and Kempsey Flood Risk Management Study. Economic Conditions Helping local business to respond to changing economic conditions through an understanding of the factors impacting on business.
Informative Community Signage at Brighton Park
About Sustainable Environment
Our Future The Year Ahead • Macleay River Coastal Zone Management Plan Implementation • Korogora Creek Estuary Management Plan Implementation • Complete Coastal Hazard Assessment • Commenced and Completed Stages 2 and 3 of Coastal Hazard Study and Management Plan • Boyters Lane Wetland Rehabilitation Plan • Upper Belmore River Rehabilitation Plan Implementation • Complete Rural Residential Component Local Growth Management Strategy • Exhibit and complete Comprehensive Standard LEP • Complete Revised Comprehensive Development Control Plan • Complete Kempsey Flood Risk Management Study • Implementation of Economic Bypass Strategy, including, Australian Retailers Association retail excellence training; shop locally campaign; establishment of the Jobs for the Macleay Taskforce; establishment of the Business Advisory Forum, and destination branding and marketing campaign
Long term plans • Prepare plans for increased development • Preparation of Local Environmental Plan (LEP) and Development Control Plan (DCP) for Rural Residential Development • Industrial Land Review Implementation • Local Environment Plans (LEP) for Frederickton and South Kempsey to assist post-Bypass business adaptation • Sustainable job growth for Kempsey postBypass, scheduled for completion March 2013
Unfunded List Projects • Prepare and implement water sensitive urban design development control plan (DCP) - $20,000 • Undertake re-vegetation of the riparian zone around Kilick Creek Estuary, particularly the public lands behind the Southern bank between the entrance and Muddy Arm - $20,000 • Implement Planning Controls that provide protection of key economic assets including agriculture and natural environment which attracts tourism $40,000 • Detailed survey of Koala Management Area 2 (Grassy Head) - $20,000
Environmental Levy Reserve A summary of Income and Expenditure for the year ended 30 June 2012 is as follows: Balance as at 30 June 2011 Environmental Reserve Cash Assets
Environmental Reserve Loan Funds
Environmental levy Income 2011 - 12
Expenditure 2011 - 12: Works and Studies (Reserve Funded)
Balance 30 June 2012 Environmental Reserve Cash Assets
Environmental Reserve Loan Funds
Kempsey Bypass Strategy In 2009 Kempsey Shire Council engaged Macroplan Pty Ltd to prepare a Background Issues Paper on the bypass, outlining predicted impacts of the deviation on the town and villages, and advocating possible remedial strategies. The key goals of the of the strategy are to deliver outcomes for the community that; • Provide fresh employment opportunities within the town and village centres • Refresh and revitalise the streetscapes and retail centre of Kempsey, and the villages of South Kempsey and Frederickton • Create new, meaningful and vital public spaces and parklands, and • Assist in creating a prosperous and healthy community
Principle Opportunities Many opportunities exist for Kempsey Shire post-Bypass, these became increasingly apparent following the traffic study, some of these include; Gateway and Entry Parkway Develop a gateway and entry “parkway” along the section from the southern interchange at West End Road through to the intersection with South Street. This section of the route will still be required to service heavy vehicles accessing the South Kempsey industrial area and future development opportunities inside the existing general industrial zoning and proposed B6 Enterprise Corridor. Central Boulevard The broad section of Lachlan Street between Middleton Street and Bloomfield Street, South Kempsey, can be treated as a boulevard, with a central raised median providing opportunities for an avenue of trees to be planted.
right-turn into Smith Street for north-bound traffic, and retains existing traffic signals. Reductions in Speed Zones Reductions in speed zones in the Kempsey town centre to 40kph on Belgrave Street and Smith Street and 50kph on Stuart Street One Lane Smith Street Reduction of the Smith Street north-bound carriageway to one lane between Stuart Street and First Lane and the provision of sheltered right hand turn bays to eastside businesses. Road Cycleway Provision of an on road cycleway from Kempsey through to Frederickton with a reduction in the current 100kph speed zone to 80kph. Directional Signage Provision of new directional signage to the Frederickton interchange via William Street and Great North Road for vehicles exiting the Pacific Highway to stop at Frederickton and require to rejoin the highway. Removal of Turn Restrictions Remove restrictions on turn movements at intersections of Macleay Street with North Street.
Where to next? The Kempsey Corridor Master Plan is currently being discussed and modified by Council and the community. The documents can be found online at www.kempsey.nsw.gov.au
Pedestrian Priority A reduction in through-traffic post-Bypass provides an opportunity to re-establish Smith Street as a pedestrian priority main street retail ribbon. Belgrave - Smith Street Intersection An opportunity exists to reconfigure the Belgrave Street - Smith Street intersection, providing a channelised layout that removes the existing
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Environmental Projects and Environmental Levy Council received a variation to its general purpose income of 7.7% for a ten year period commencing from 1 July 2008 to enable identified environmental works to be undertaken. The following expenditures in respect to works identified environmental works to be undertaken during the 2011 - 12 year: Environmental Projects and Environmental Levy Item Income
Levy 2011 - 12
2011 - 12 $518,616.00
Expenditure Revenue Expenditure Stormwater Drainage - Crescent Head
Gills Creek Rehabilitation
Macleay Floodplain Project Macleay River Mgt Plan Impl. Boyters Lane Korogora Creekl EMP Saltwater Koala Plan ESD DCP/Urban Plan Review Beachwatch Korogora Creek - Sth Bank Environmental Monitoring - Water Quality Saleyards - Env Works Saltwater Estuary Coastal Management Plan Land Release Strategy Loan Repayments
2,699.02 890.01 1,609.23 10,918.54 4,150.00 42,672.16 1,948.89 18,089.86 5,950.00 11,893.66 7,810.00 570.00 $332,850.56 $479,548.73
Loan Expenditure Flood Mitigation Total Expenditure
Boyters Lane Wetland Rehabilitation Area
Performance Indicators measure our communityâ€™s expectations against Councilâ€™s actual performance in all areas. These actions should be read along with the actions completed on the following pages. Performance results are given for 2010 - 11 and 2011 - 12 along with tick to demonstrate the indicator was achieved or an arrow for an indicator which requires specific attention. Results Performance Indicators
2010 - 11
Percentage of all Development Applications approved within 30 days
Percentage of Construction Certificates approved within 30 days
Total average number of days taken to process Development Applications Percentage of requests relating to environmental quality that may cause preventable harm to the environment responded to within 7 days
Measuring Our Performance
Target reduced from 40 to 35. Increase in number of days due to system change to align with Department of Planning Performance Monitoring Data
Target increased from 85% to 90%
Number of onsite sewerage management systems conducted each annum
Higher number of inspections in 2011 - 12 reflects the decision in 2010 - 11 to concentrate on developing the new charging system, including resourcing which is now being implemented
Percentage of compliant food inspections
This result reflects changes by the NSW Food Authority which now records minor issues as non-compliances
Percentage of food premises inspected per annum
Number of environmental health inspections per annum
Percentage of requests for Ranger Services responded to within 5 days
Number of building inspections undertaken within two days of request
Increased target from 90% to 95%
Collection of contained stray dogs within 6 hours
Increased target from 85% to 90%
Complaints relating to stray dogs responded to within 2 working days
Increased target from 85% to 95%
This target was set based on past projects which has largely reduced due to grant funding cut-backs
This is a new indicator for 2011 - 12 and is related to rainfall
Average number of days to issue Section 149 Planning Certificates
Hectares of Vegetation restored per annum
Percentage of properties with infestations
Number of people in the workforce 11,800 11,860
Increased target from 420 to 500 inspections
Increased target from 10,840 to 11,800 39
Measuring Our Performance The following actions were set in Council’s 2011 - 12 Operational Plan. The Operational Plan is part of the new Integrated Planning and Reporting (IPR) framework. These Operational Plan actions are drawn from the Delivery Program Priorities 2012 - 2016 which sit beneath the Community Strategic Plan. See page 4 of this report for more information about IPR.
View of Kempsey Railway Bridge and Macleay Valley
Prepare and implement a formal Entrance Management Policy (EMP) for Killick Creek
Remediate damage to Coastal Saltmarsh around Killick Creek
Following the release of the NSW Guidelines for Preparing Coastal Zone Management Plans, a single policy is no longer necessary as each EMP contains its own Entrance Management Protocol which has been approved by Council, as endorsed by relevant Government agencies.
Remediation commenced in conjunction with vehicular and pedestrian access restrictions.
At its meeting of 19 June 2012, Council resolved that the actions related to preparing an Entrance Management Policy for Killick and Saltwater Creek are no longer required. Continue trials of improved backswamp management in the Killick Creek catchment Several projects have been undertaken in accordance Best Management Practices regarding wet pasture management, including:•
Andersons Drain Project
Scott’s Drain Project
Belmore River Rehabilitation Project
Rezone Killick Creek waterway to ‘Environmental Protection’ (See “Preparation of Comprehensive Shire Wide Standard LEP”) Impacts associated with the proliferation of access points on the southern creek bank of Killick Creek Traffic Bollards and parking areas have been constructed, including 4 pedestrian bridges with the walkway to be constructed using WASIP funds as previously reported to Council.
Prepare and implement a formal Floodgate Management Plan for the Macleay River A draft Issues Paper has been prepared which is being reviewed internally. Water management improvements in the Collombatti-Clybucca area (Funding Application) An application under the Biodiversity Fund was not successful. Other funding applications will be prepared as eligible. Prepare and adopt a formal Entrance Management Policy for Saltwater Creek – (Not Required) (See “Entrance Management Policy for Killick Creek”) Preparation of Rural Residential component of the Kempsey Local Growth Management Strategy The land capacity component has been completed and consultants have been engaged to prepare the study. A public workshop was held, a workshop summary paper and a draft background paper have been received relating to the proposed methodology with the draft strategy commenced. Crescent Head Expansion LES/LEP Council has been negotiating with Office of Environment and Heritage (OEH) regarding the extent of investigations required in respect to flooding. The Brief was advertised with expressions of interest being evaluated.
Preparation of LEPs to Rezone Land for Industrial Purposes, South Kempsey The Department of Planning amd Infrastructure (DoPI) previously advised that all existing rezoning applications would need to be completed within 2 years or a fresh Gateway Determination under the new system would be necessary. In respect to this application, although no specific advice has been received, DoPI is likely to require a fresh Planning Proposal seeking a Gateway Determination. As in the case of the Crescent Head LEP, the extended timeframe is the result of the wishes of the developer to fund the required studies in stages.
Strategy Project plans for all 12 key actions have been completed with specific progress reports provided to Council on a regular basis. Political Engagement relating to the Kempsey Bypass Letters have been sent and meetings held with the local members as well as NSW Government representatives from the Department of Industry and Infrastructure (DII) and Roads and Maritime Services (RMS). Development Approval Obligations Follow-up conditions that relate to Council under the Kempsey Bypass Part 3A Approval. Prepare a Pacific Highway Assets Strategy relating to post-Bypass Assets Documentation relating to existing assets has been received from the RMS and is being assessed.
Preparation of Comprehensive Development Control Plan (DCP) Preparation of the comprehensive DCP has commenced with redundant DCPs and provisions being removed and statutory requirements updated. The DCP is required to be in place by the time the STD LEP is ready for consultation. Kempsey Flood Study Draft of the Flood Study is expected to be provided to the Natural Resources Group (NRG) in August 2012 which was delayed as the consultant was awaiting LIDAR data from the Office of Environment and Heritage (OEH). It is likely that the new completion date for the project will be December 2012. Flood Policy Review This has commenced, but cannot be completed until the Flood Study has been completed and is unlikely before March 2013. Preparation of Comprehensive Shire Wide Standard LEP The draft is expected to be placed on exhibition by October 2012. The new date for submission of final plan for the LEP to the Minister is expected to be December 2012, however, it is likely that it wonâ€™t be signed off by the Minister until early 2013. Prepare detailed project plans for each of the identified actions under the Kempsey Bypass
The Department of Planning and Infrastructure (DoPI) previously advised that all existing rezoning applications would need to be completed within 2 years or a fresh Gateway Determination under the new system would be necessary. In respect to this application, DoPI has advised that a fresh Planning Proposal seeking a Gateway Determination is required and will determine the extent of required flood assessment when a fresh application is lodged. The DoPI has been requested to reconsider its decision not to extend the Gateway Determination to allow sufficient time for all the relevant studies to be completed on the basis that the extended timeframe is the result of the wishes of the developer to fund the required studies in stages.
Business Plan A brief has been developed in conjunction with the Saleyards Advisory Group (SAG) for consultants to undertake market analysis and financial modelling to underpin the Business Plan. EOIs to undertake the work are being evaluated by the SAG. Community consultation, community involvement and information relating to the Bypass Extensive community consultation including: •
Public forums in South Kempsey, Kempsey and Frederickton
Presentations to the Kempsey & District Chamber of Commerce
Direct consultation of 2750 school students about their future vision for Kempsey
Media coverage on Council’s approach to the Bypass.
Develop Bypass Economic Strategy in consultation with local business and industry stakeholders and partner organisations A draft framework for the Future Kempsey Strategy has been prepared with several actions commenced in conjunction with the Bypass Corridor Master Plan. Implement Bypass Economic Strategy (Retail Ribbon) in collaboration with key partners (TAFE/Australian Retailers Association) and funding organisations $20,000 funding has been secured for delivery of ARA / State Government / Kempsey Chamber Retail Excellence training program with the program to be launched in September 2012 to finish in February 2013. Identify business ‘gaps’ in business / retail CBD, identify major barriers to business development and investment in Kempsey, and develop strategy to address barriers and fill identified market gaps
Bypass Community Consultation Walk - Frederickton
Create Kempsey Shire Council Asset Portfolio A list of Council property assets with commercial potential has been prepared. Resourcing the ongoing management of the assets needs to be determined. Kempsey Airport – develop and finalise business plan Business input has been provided for Airport development plans. An Interim Airport Profile 2012 document has been created to supply to businesses which provides details of the asset and the Macleay area as well as images. Has been issued to 3 separate commercial parties with interests in the Airport. Macleay Valley Coastal Holiday Parks – review and report internally regarding marketing and fee-setting components of Management Contract The 2012 - 13 fees schedule has been set and the Marketing Plan submitted and reviewed. Website / IT needs are being reviewed with Council assistance. Caravan Parks Plans of Management – deliver economic input to Plans of Management to ensure maximum economic return Business input has been provided with the contractors also invited to have input. Kempsey Regional Saleyards – Prepare a
Council has negotiated to share and analyse the results of the Kempsey Chamber of Commerce 2011 Shopper Survey. A draft report has been written and submitted to the Chamber Executive, the results of which will be presented by Council at Chamber’s August 2012 monthly meeting. The survey identifies the major retailers shoppers want to see in Kempsey. To this end, contact will be made with these companies to share the survey results and invite them to expand to the Macleay Valley. $20,000 funding has also been secured from NSW Department of Employment & Training to provide retail excellence training from Australian Retailers Association, to 15 Kempsey businesses impacted by the Bypass. Economic modelling software REMPLAN has also been sourced on a subsidised fee-for-service plan through Regional Development Australia and this will be used to identify business gaps and potential growth areas. Potential companies will then be targeted for relocation opportunities to the Macleay. Acquire economic modelling software to inform economic development strategy by identifying and demonstrating strongest areas of economic return Subsidised access to REMPLAN economic modelling software was secured through a Regional Development Australia contract and will be provided on a significantly subsidised fee-for-service basis.
Review and update 2009 Tourism Strategy, including audit of achievements to date
Several hundred new tourism / business images being used in reports, on Council’s website and for various promotional purposes, including Bypass Master Plan, new Kempsey Shire Welcome Pack folders and Airport Prospectus.
An audit of achievements of the 2009 Tourism Strategy has been completed.
Secure NBN roll-out date •
Kempsey Shire Council has been represented at 3 separate NBN workshops in Coffs Harbour
Tourism consultant Simon McArthur was engaged to share Newcastle City’s rebranding process, with recommendations to be considered as part of the updating process. MVCTA has been provided with financial information to assist with development of business plan. Review current tourism model (structure and funding / financial) including Visitor Information Centre (VIC) services The Macleay Valley Coast Tourism Association (MVCTA) previously expressed interest in managing tourism promotion for the Shire. In March 2011 Council invited MVCTA to provide a business plan and provided financial data as well as examples of other business plans. In July 2012 updated financial information relating to operational costs was supplied to MVCTA with a business plan being prepared.
Part of the updated KSC Photo Library - SWR Main Beach
and Sydney. Meetings were also held with key NBN sub-contracting companies in early 2012. •
The fixed wireless timeframe is 12-18 months, reaching 3000 premises in the Macleay Valley.
Fibre Optic – Kempsey not named for first 3-year rollout. Federal Government yet to commit to a timeframe for the Macleay Valley.
Strengthen higher education and professional job opportunities for Macleay Valley students and residents Regular attendance at Higher Education Skills forum establishing scholarship opportunities for local students. Ongoing liaison with Southern Cross University regarding establishing a teaching / research presence in Kempsey. Promote the business opportunities within the Shire to encourage investment – Ongoing AIM Publications contracted to supply advertiserpaid Welcome folders for the Macleay. Folders feature new tourism / business photos, current economic profile of Macleay Valley and development application information. Folders will be promoted and used for all business enquiries. Business section of Council website being updated with new link to RDA regional profile added.
Develop a Macleay Valley tourism profile Tourism consultant Simon McArthur was engaged to share Newcastle’s ‘Seechange’ rebranding campaign information. Develop two major significant events that are unique to the Macleay Valley and have potential for eventual State level events – Ongoing Race, Stay, Play campaign utilising a $16,000 grant from Destination NSW – to produce 100,000 magazines to Hunter and Tamworth regions, website, viral marketing campaign, major buy-in from tourism operators, MVCTA, Kempsey Race Club. Working with Slim Dusty Memories Week organisers to provide Council support to help grow this event. 2012 National Paragliding Championships held at Kempsey Airport. Submitted unsuccessful bid for 2013 - 14 NSW Surf Lifesaving Championships for South west Rocks. Ensure potential tourists are aware of the Macleay Valley through targeted promotions and membership of peak industry bodies - Ongoing Macleay Valley advertised and represented at key events, campaigns and publications, including: •
Legendary Pacific Coast campaign membership and presence at website, as well as major Touring Guide
Negotiations continuing with numerous airport-related businesses. Negotiating with numerous existing and potential businesses regarding opportunities in the Macleay. 2011 Shopper Survey gap retailers to be approached
Update KSC photo library for future tourism / business marketing / council assets promotion
Regional State of the Environment Report Kempsey Shire Council and Northern Rivers Catchment Management Authority (NRCMA) have worked together to prepare a Regional State of the Environment (SOE) Report for 2012. In previous years Council has prepared a SOE report each year with a comprehensive report every four years. State agencies were also producing a range of environmental reports for the region. As these reports were independent of each other, they did little to guide environmental management at either a local or state government level. A change to Local Government reporting requirements (IPR) has now created an opportunity to form a partnership with Local and State Government to develop a more integrated and regional approach to environmental reporting. The regional SOE involves 12 Councils and 3 County Councils from Port Macquarie-Hastings in the south to Tweed in the north, this collaborative report will assess both local and regional environmental state, using a set of indicators and measures specifically designed for the region.
The project aims to produce a useful, informative and streamlined report that informs both local councils and state government agencies about the current condition of the environment at a regional and local level. With the next SOE report due in 2016, this report will act as a baseline of environmental condition which can be used for comparison. The new regional State of the Environment Report will provide more meaningful data for Council to make informed decisions in terms of the Environmental Objectives in Community Strategic Plans. The SOE report is available at Council’s Customer Service Centre, the Kempsey Library and on Councils website - www.kempsey.nsw.gov.au
S TA T E O F T HE E N V IR O N M ENT
The Regional SOE Report has 3 main goals: 1. To meet the reporting requirements of the Local Government Act 1993; 2. To provide information to the community and decision-makers on the condition of the local environment and where resources are best placed to respond to community expectations; and 3. To better align with State Natural Resource Management (NRM) reporting The indicators developed for the report cover four key themes which are biodiversity / vegetation, soils / land use, water, and people and the environment. A further 18 resource categories have been developed for the key indicators.
Table 41: Mar ine protect ed
Marine protecte d area
Fo r th e No rth er n Ri ve rs Ca tc hm en t Ma na ge me nt Au th or ity re gio n of NS W
areas in Nor thern Rivers CMA Region (Source: Total reserve
Solitary Islands Marine Park Cape Byron Mari ne Park Cook Island Aqua tic Reserve TOTAL % of CMA Regi on marine area under protection (excl . Lord Howe Islan d) TOTAL marine area of CMA Region (excl. Lord How e Island wate rs) (ha)
area (ha) 71,829 22,048 78 93,955 38%
Area zoned for complete Area zoned for low protection — no fishing impact fishing activ ities (ha) — recreation al and commercial (ha) 8,650 38,860 6,105 4,160 35 43 14,790 43,063 6%
4.4.4 Coasta l zone manag ement
Coasts are und from urbanis er increasing pressu and sea leve ation, coastal recessio re Governmen l rise. In 2010 the NSWn t for all coastalintroduced a requiremen t zone manage councils to prepare coa Coastal Pro ment plans (CZMP) und stal tection Act er the aim of thes 1997. The prim e ary coastal ero plans is to better man sion risks and age identifying inundation the by are most like areas where these imp recession hasly to occur. Coastal ero acts sion or environmen also affects houses and tal impacts, but public stru other building ctur s, Each council es and human safe ty. hazard map must conduct a coastal ping study and inundat to ion risks tha identify erosion likely in 205 t are immedia te, this study 0 and likely in 2100. is Onc prepare a coacomplete, councils then e which specifiestal zone managemen managed and s how these risks will t plan Table 42 sho the resourcing requirebe coastal haz ws the cur rent status d. ard of zone manage mapping and coastal reporting regiment plan preparatio n mapping is on. Once the coastal in the com hazard used as a bas plete for all LGAs, it can be recession and eline for monitoring coastal inundation. Photo: Lake Ainsworth Photo by: Balli Following page na Shire Coun photo: Gree cil n turtle Phot o by: David Harasti
For the Northe rn Rivers
CMA region of
Companion Animals Information Activities relating to enforcing and ensuring compliance with the Companion Animals Act and Regulation. Council spent $19,034 (excluding Rangers Salaries) on direct Companion Animal Management and Activities including the operation and maintenance of the pound, together with the employment of two rangers, whose major responsibility is companion animal issues , and associated management costs. All brochures regarding companion animals are available on Council’s website and in Council’s Customer Service Centre. Rangers speak with dog owners whilst carrying out patrols and conduct registration inspections. Council works with the RSPCA and local vets for customers to take up the offer of $100 vouchers from the RSPCA to de-sex an animal when giving it a home. This also allows the customer to have the animal registered at a reduced rate for desexed animals.
Council’s Impounded Animals Webpage
Council has an updated photo system of impounded animals on its internet system. This allows individuals and breed specific groups to monitor animals that may become available for rehousing. Council Rangers have a close relationship with local RSPCA officers which also aids with the re housing of suitable animals. Council has leash free areas in most of its towns and villages. The designated areas are provided in Council’s off leash brochure. Council spent $13,418 of Companion Animal Fund money for management and control of companion animals in this area. During 2011 - 12 there have been 34 dog attacks in the Shire.
About Community Engagement
Engaging all parts of our diverse community is the focus for the Community Engagement team. To have a bright, vibrant and growing community we need the input from all aspects with different ideas and hopes for the future.
Major Achievements Library Services Significant expansion of Library Services to now include a range of online services including downloadable e-books and audio books which can be accessed at any time along with an online language learning system which provides tutorials for users in over 40 languages. Falls Prevention Macleay Community Care Options (MCCO) has partnered with Neuroscience Research Australia to participate in an innovative Falls Prevention and Balance Research Group through the use of modified dance mats. MCCO is currently the only community care organisation participating in the trial. Community Engagement Increased community engagement and participation with Council on key issues and planning. Over the past twelve months Council staff have gone out to the community during events, in shopping centres, and on footpaths to seek feedback and ideas for key Council activities and future requirements. Information on Council services and activities is published in local media, on Council’s website and Facebook pages. The community is more informed and has access to more information on Council activities. Winner RH Dougherty Award for Excellence in Communication. Winner Local Government National Awards for Excellence in Alcohol Management. Graffiti Blasters continues to grow with this initiative now running for two years. Two Youth Advisory Council members were selected to attend NSW Youth Parliament representing the Macleay Valley.
Winner 2012 Australasian Housing Institute Award for Outstanding Performance. Finalist, 2012 Government Call Centre Awards (Less than 30 staff in centre). Attorney General’s Department funding of $45,000 – to implement programs combating antisocial behaviour.
Challenges Aged Care The current Australian Aged Care System Reforms will transform the manner in which aged care is funded and delivered in both the community and residential sector. Means testing of packages will begin in July 2014. All recipients will continue to pay up to 17.5 % of the single basic pension, but additional fees will be collected from part pensioners and self-funded retirees. Volunteers Over the coming year the average age of the existing volunteer network will increase significantly and strategies will need to be developed to attract new volunteers to meet the needs of the organisation and community. All volunteers are also required to participate in ongoing training to meet the needs of the Work Health and Safety Act 2011. Communications Using technology and face to face meetings with the community to enable maximum information dissemination in a user friendly format and to encourage active participation in Council’s planning and service offerings. Bypass Supporting and preparing our community for the Kempsey Pacific Highway Bypass opening. 47
Building a strong community is a key outcome for Council. Community wellbeing is influenced by participation in community, cultural and recreation activities, access to facilities and community information.
The Year Ahead Service Delivery Review Council’s service delivery and develop strategies to improve customer satisfaction. Develop and deliver online ‘self-help’ resources through Council’s internet. Seek out additional grant funding to expand the breadth of services offered by Macleay Community Care Options. Increase the usage of Council libraries as a cultural space and increase awareness of the Council online library services.
Continue to offer the community information, advice and free security kits and assessments. Implement new programs including internet safety for parents and their children, Falls Prevention program and Road Safety program. Work with key government and non-government organisations to improve community safety and awareness.
Youth Development Build positive relationships with all youth services across the Shire. Reduce duplication of programs and encourage all services to work together. Provide ongoing support to the Macleay Valley Youth Advisory Council, including leadership training and skills development. Partner with youth organisations for Youth Week and other youth activities. Participate in and promote the Macleay Valley Active Youth Movement. Ensure that the young people in the Macleay Valley are actively engaged with Council and provide input into Council’s planning processes.
KSC Staff Member promotes online services in the Library
Encourage and promote healthy lifestyles through the ‘Healthy Communities in the Macleay Valley’ project. Survey visitors to the Shire about what information and products they are seeking when visiting the Visitor Information Centres and Macleay Valley Coast. Establish and update MyRoads website for the community to access information on the state of roads and Council facilities during an event (natural or otherwise).
Aboriginal Development Continued implementation of the Dreamtime Art and Life skills Programs. Liaison with the Aboriginal community on the programs that they would like to see in 2013 - 14. Partner with Aboriginal organisations for NAIDOC Week and other Aboriginal activities. Finalise Council’s Reconciliation Action Plan. Improve education and health outcomes for the community.
Monthly overview of Council business papers for the Community to review. Implementation of mobile device applications for members of the community to make requests to Council.
Community Safety To continue to reduce incidences and perceptions of crime in the community. To continue to monitor and provide comparative analysis of crime statistics. 48
Products of the Healthy Communities Street Share Program
Long term plans
Continue to provide an Art Gallery that attracts travelling and local artist exhibitions.
Youth have access to education and services that support development and longer term employment opportunities, including mentoring programs.
Support and promotion of the Kempsey Shire Art Prize. Attract funding for arts and culturally related projects that are inclusive of the entire community. Develop Public Art Policy and installations. Support economic development of the creative industries within the Macleay Valley. Support local groups, such as Art Councils, Chambers of Commerce, and community groups with festivals, events and productions.
70-80% of residences in the Macleay Valley are connected to high speed broadband services. Improved public transport options available within and external to the Shire. That the town of Kempsey remains a vibrant retail and service centre in the Macleay Valley post-Bypass. The South Kempsey Urban Design and Social Planning Project will be implemented through Local, State and Federal Government support.
Support community events and celebrations including Children’s Week, Senior’s Week, Harmony Day, Volunteer’s Week, NAIDOC Week, and Australia Day. Manage and promote the use and hire of Council’s community halls and centres. Provide volunteering opportunities. Build capacity within the community through educational opportunities, access to services and improved awareness of the resources available. South Kempsey Urban Design Plan
The community is engaged and actively participating in capacity building and well being programs. That Macleay Valley residents have a high satisfaction of well-being and have access to the services they need. Development of strategic alliances within the Aged and Community Care sector to compliment service delivery to extend services offered to the people of the Macleay. Community Members at the 2012 NAIDOC Art Exhibition
Unfunded Project List Enclosed Swimming area in the Macleay River. Multipurpose entertainment space including a cinema, sports stadium and theatre. Shop front Council presence at South West Rocks for Council services. Expansion/redevelopment of the existing South West Rocks Library to create cultural space for the community to access and use. 49
Improving Communications with Our Community Community Engagement have been improving communications with our community to achieve genuine and meaningful participation in planning for the future and providing services the community desires. Representations on community aspirations to Council and other tiers of government can only be supported through effective community engagement.
Local news reporters at Councillor site inspection
Information needs to be presented clearly and regularly for the community to have the resources to provide meaningful involvement and contribution into decision making.
last year. To determine satisfaction levels, customers were phoned and requested to participate in a survey relating to the work undertaken by Council from these requests.
Through effective and various means of communication Council can listen and respond to our community’s ideas and concerns in a positive way resulting in improvement to services and community wellbeing.
SMS Floodgate Alerts
Background Council provides a vast range of services and future planning programs for the community. It is critical that the community have a say in what services, where and what the future of the community will look like. The community needs to have a direct say in their future and wellbeing. It is the community’s aspirations for the future that shape Council’s decision making and how services will be delivered. Council looked at its methods of communication with the community to determine what was successful, any gaps that may exist as well as areas for improvement. From this process a number of practices were put in place to improve communications, service levels and wellbeing within the community, including customer satisfaction audits, SMS floodgate alerts, communicating through social media and providing information through the more traditional forms of media – papers and radio.
The process Customer Satisfaction Audits Council received over 9,700 customer requests
Flooding within our Shire impacts many residents. In response to concerns, an SMS Floodgate alert system was established which sends alerts on the opening and closing of our floodgates, allowing participating residents to make informed decisions regarding stock location. 193 residents have signed up to the system. Facebook Social media has become one of the most popular forms of communication. Council has a Facebook page with regular updates on our weekly works schedule, operations, outages, lost animals, community safety, youth and events. During flood events, information was posted as it became available. Upgrading Council’s Web Page A major redesign of Council’s website has been undertaken to improve navigation and the look of the site. This work will provide visitors and residents improved access to information. During flood events, information was posted as it became available.
Media releases Council issued191 media releases, 78 adverts and 15 radio campaigns to inform the community of events and activities, including, cultural activities, health and wellbeing opportunities, road works, community safety forums, youth activities and Bypass consultations.
Community consultations Council staff worked hard over the last twelve months to improve community participation and input into Councilâ€™s planning processes and to inform the community of the activities Council undertakes and the issues faced with limited resources. Over this past year Council held 72 separate community consultations involving over 4,900 participants.
Councilâ€™s Consult stand at Celebrate the Macleay
Challenges Conducting the Customer Satisfaction Audits highlighted a number of challenges. Customers were unable to be contacted or did not have the time or ability to participate wholly in the audit at the time of the call, impacting on the amount and quality of data captured.
The Result Improvements and challenges have guided Council to further review our communication processes. Electronic customer satisfaction audits will commence, allowing feedback from more customers. The SMS floodgate message system and Facebook have received positive community feedback on the quality and timing of information provided. This success has Council investigating how this and other technology can further improve communications and operating efficiency. 51
Measuring Our Performance Performance Indicators measure our communityâ€™s expectations against Councilâ€™s actual performance in all areas. These actions should be read along with the actions completed on the following pages. Performance results are given for 2010 - 11 and 2011 - 12 along with tick to demonstrate the indicator was achieved or an arrow for an indicator which requires specific attention. Results Performance Indicators
Customer service enquires (telephone) per annum
Customer service enquiries at Customer Service Centre per annum Customer abandoned calls per month Less than
10,000 (2010 - 11) 12,000
Contact with Council through the call centre continues to grow, opportunities to provide online services to support the community at times convenient to them.
Most visitation to Councilâ€™s Service Centre is for bill payments and more complex building / DA enquiries.
Improvement in this area has been achieved over the last 12 months.
Corporate wide target.
(2011 - 12) 5%
70% Customer enquiries resolved at first contact
Percentage of customer calls returned within 2 business days
Number of Customer Surveys Completed per annum
Exhibitions held at the Macleay Community Gallery per annum Percentage of correspondence received needing a reply that is responded to within 10 working days Hours of internet usage by the community at Council libraries
(2010 - 11) 75% (2011 - 12)
(2011 - 12)
Survey process reviewed to include the development of online surveys that are convenient for community members to complete when available.
Target to be revised, reflects increased usage of the Gallery.
Corporate wide target.
Target needs to be reviewed, free WiFi is available at the library for internet access for visitors to the library may be impacting on this result.
>90% (2011 - 12) 17,000 (2010 - 11) 12,000 (2011 - 12)
continued over page
Number of items borrowed from Councilâ€™s libraries annually
Number of visitors to the libraries per annum
Target 225,000 (2010 - 11) 205,000 (2011 - 12)
An increase in the online services in languages, music, downloadable e-books and audio books, online access to global newspapers.
Decrease attributed to the growth of online services offered by the library network.
153,000 (2010 - 11) 140,000 (2011 - 12)
16 Number of functions including holiday activities at libraries annually
(2010 - 11)
Number of E-books and audio books downloaded from the internet annually
Community consultations held per annum
Number of participants in community consultations per annum Number of visitors to our Visitor Information Centres Number of hourly Dept Aging Disability and Home Care (DADHC) funded services provided annually Number of clients assisted through the Department of Health and Ageing funding packages per annum
The libraries continue to be a popular and increasingly important activity and event space.
Significant uptake since their introduction. Selection expansion has promoted growth.
Continued improvement and focus on engaging with the community at every opportunity. Specific topics include the Bypass Strategy and Rate Increase Application.
(2011 - 12)
(2011 - 12)
Figures reflect increased participation and interest in Councilâ€™s activities and public input into planning processes.
An increase in online applications and services may be a factor in this result. Increased capacity to provide support to members of our community, also reflects Macleay Community Care Options (MCCO) capacity to deliver quality services.
Meets funding requirements
Meets funding requirements.
108 Number of clients assisted through the NSW Health compacks program
(2010 - 11) 128 (2011 - 12)
Measuring Our Performance The following actions were set in Council’s 2011 - 12 Operational Plan. The Operational Plan is part of the new Integrated Planning and Reporting (IPR) framework. These Operational Plan actions are drawn from the Delivery Program Priorities 2012 - 2016 which sit beneath the Community Strategic Plan. See page 4 of this report for more information about IPR. Programs to promote services and access for people with diverse cultural and linguistic backgrounds.
Council’s performance in relation to access and equity activities to meet residents’ needs.
Encouraging Australian citizenship to all residents resulting in 12 people becoming Australian citizens in 2011 – 12. Council will continue to promote Australian citizenship to all residents.
Children (aged 0 -11 years)
Continuing to provide resources for people from culturally and linguistically diverse backgrounds in the Library. Holding events such as Harmony Day and NAIDOC Week. Legal Aid solicitor in attendance at the Kempsey Family Community Centre (KFCC) on a weekly basis. Macleay Valley Community Art Gallery hosted 23 varying exhibitions and provided community groups access to the gallery space for community workshops such as “Living Smart”. Activities to develop and promote services and programs that provide for the needs of children. Continuing to provide in-kind support for children’s services in Kempsey Shire. Continuing to provide lifesavers on nominated beaches during school holiday periods. Continuing to promote and maintain safe play equipment and environments by undertaking regular safety checks in Council parks. Auspiced the KFCC and supported the large number of services that are associated with this including a weekly play group for pre-schoolers and a healthy eating program for primary aged children.
Continuing to provide in-kind support for children’s services in Kempsey Shire. Continuing to provide lifesavers on nominated beaches during school holiday periods. Continuing to promote and maintain safe play equipment and environments by undertaking regular safety checks in Council parks. Auspiced the KFCC and supported the large number of services that are associated with this including a weekly play group for pre-schoolers and a healthy eating program for primary aged children. Continuing to provide holiday programs and activities for children at the Shire’s library network, such as; Storytime, Baby Bounce, Mr Jim, Mr Badger and Kids Picks. Developed the Community Delivery Program – Access and Equity Report. Kempsey Family Support Service Supported Playgroup and KFCC provided an Early Childhood Development Program for pre-schoolers. Progressed the South Kempsey Urban Design and Social Plan process –with the intention of providing physical and social improvements to the South Kempsey area.
Continuing to provide programs and activities for children at the Shire Library and its branches. Delivery of the Storytelling project to provide a range of literacy experiences for children through visits by various qualified, experienced story-tellers and a puppeteer to pre-schools, playgroups, kindergartens, child care centres and community centres.
Kempsey Advertist School students during a Council excursion
RRISK – Reduce Risk Increase Students Knowledge program – aimed at local high school students. Coordinating the Kempsey Medical Sciences Scholarship – providing local 12 year students the opportunity of valuable financial assistance in undertaking university studies in a medical related field. “Your Choice” an education program for youth about underage drinking. Promoting equal employment opportunity initiatives in the work place. Attendance at the Domestic Violence Monitoring Committee meetings to discuss the strategies to address domestic violence within our community. Promotion and involvement in programs relating to women’s safety and wellbeing including White Ribbon Day and International Women’s Day. Continue supporting the WEND Program – Women Exploring New Directions. People from Culturally and Linguistically Diverse Backgrounds Waste Into Art Opening NIght 2011
Young People (aged 12-24 years) Facilitating and supporting the Youth Advisory Council. Facilitated conversations with high school students around the Bypass. Funding and assisting in the coordination of the Youth Week Activities, in particular ‘Aprilla Monster Youth Festival’, a one day festival including music performances, information stalls and workshops. Funding and assisting in the coordination of youth events in particular ‘Break Out’ a dance party with dance workshops. Waste into Art Competition and exhibition held, involving many schools across the Shire, providing local students the opportunity to showcase creative work. Continuing to promote the Youth Access Centre for the use of youth based organisations and programs. Continuing to develop the Macleay Active Youth Movement in partnership with NSW Sport and Recreation and the Youth Advisory Council. Providing assistance in coordinating programs such as Free Rollin, Go Go Girls Sports, and Baseball Clinics. Working with local police and schools in implementing the Truancy Program, “It’s Not OK to Stay Away”.
Continuing to promote Australian Citizenship to all residents. Continuing to provide resources for people from culturally and linguistically diverse backgrounds in the Library. Holding events such as Harmony Day and NAIDOC Week. Legal Aid solicitor in attendance at the KFCC on a weekly basis. Providing additional online learning resources through the Council’s libraries such as an online language learning system which provides tutorials for users in over 40 languages. People with Disabilities including those with HIV/ AIDS Auspicing Home and Community Care services such as, Neighbour Aid, Community Options and Boronia Gardens Programs to assist people with a disability, their families and their carers. Providing safe pedestrian access and seating facilities and promotion of disabled access in new buildings and public spaces. Continuing to provide infrastructure for people with disabilities. Older People Providing twelve single bedroom units at 53 Tozer Street, West Kempsey that are tenanted by pensioners able to live independently. Providing financial support for Seniors Week activities in the Shire, including Seniors Week Luncheon. Continuing to provide aged care services through Macleay Community Care Options. 55
Continuing to work with the business community to educate retailers to recognise the signs and symptoms of memory loss and/or dementia. Hosting an information day at South West Rocks on services available to older people in that area. Securing additional funding for dementia programs, day care hours, social support and transport.
Men Continue to support Kempsey Men’s Shed group and Stuarts Point Men’s Shed group in community projects. Successfully attained funding for the MEND Program – Men Exploring New Directions. Expanded delivery of the social support men’s group delivered by Macleay Community Care Options. Community Safety Implementing crime prevention and community safety initiatives such as Lock your Car, Report It Don’t Ignore It, Graffiti Kits and a truancy program. Ongoing support for the Macleay Valley Liquor Accord. Attending Chamber of Commerce and other community group meetings to discuss community safety concerns and possible strategies.
Participants in Safe & Savvy Seniors Info Day
Expanding the range of E-books and downloadable books that are available from Council’s libraries. Providing additional online learning resources through the Council’s libraries such as an online language learning system which provides tutorials for users in over 40 languages. Partnering with Neuroscience Research Australia to participate in an innovative Falls Prevention and Balance Research Group through the use of modified dance mats. Delivering workshops for seniors providing tuition in the use of email, internet, mobile phones and social media. The delivery of range free lifestyle modification, exercise and healthy eating programs in villages and towns across the Shire as part of the Healthy Communities initiative.
Continued support of the Graffiti Blasters in removing tags from the Shire. CDAT – Community Drug Action Team. Alcohol Free Zones and Alcohol Prohibited Areas. Crime Prevention Through Environmental Design – CPTED principles. “Lock Up Your Car” holiday program. “Don’t Let Theft Ruin Your Holiday” program. Emergency contact numbers – fridge magnets. Delivery of a Safe & Savvy information day to inform older residents of options for staying safe, healthy and financially prepared. In collaboration with the Kempsey and District Chamber of Commerce held a Safer Communities Summit providing a forum for awareness and action for Community Safety.
Delivery of a Safe & Savvy information day to inform older residents of options for staying safe, healthy and financially prepared. Aboriginal and Torres Strait Islander People Continuing to support activities to celebrate NAIDOC and Reconciliation Week. Council representation on the Dunghutti Aboriginal Justice Group. Message Stick Newsletter. Coordination and facilitation of the Dreamtime Art Program and Life Skills Program. Working with the Thungutti Local Aboriginal Lands Council to deliver lifestyle modification and exercise programs in Bellbrook.
MAIDOC Week celebrations at Kempsey Family Community Centre
Infrastructure Services Assets and Design Operations Water Process Water Strategy
About Infrastructure Services Management of the community’s assets is a critical Council function. It impacts on our everyday life and enables the community to live, work and play. The development of an effective Asset Management Plan has been a key priority throughout 2011 - 12. Kempsey Shire Council is like many other local government areas with an expansive infrastructure base covering a large geographical area that is nearing the end, or is past, its effective life. Council has developed an asset management program, on a priority basis, for major infrastructure groups and will now implement this program within the resources available. Further investigation, monitoring and assessment of assets will help Council to continually reassess the priority areas for action.
Major Achievements West Kempsey Sewerage Infiltration Reduction Program. The major aim of Water Operations for 2011 - 12 was compliance with the West Kempsey Sewer System Pollution Reduction Program (PRP) as issued by the NSW Environment Protection Authority (EPA). Engagement of dedicated resources including day labour and contractors realised compliance within the tight timeframes. Work completed included infiltration monitoring, asset condition and performance assessment. Methods utilised included Closed Circuit Television (CCTV), smoke and dye testing, physical inspections and telemetry reporting. Over $700,000 of investigation, repairs, replacements and rehabilitation to reticulation networks have been completed during this 12 month period. A review study is programmed to monitor the improvements in system performance and direct future works. Clyde St Mall Redevelopment. Following Council’s resolution to open Clyde Street Mall to traffic in conjunction with its redevelopment, the Technical Services Department created and then designed a totally new “Mall” concept that achieved the objectives of satisfying Council’s requirements while incorporating the needs and concerns of adjoining shop owners. Pedestrians and traffic will now use the new Mall in a shared way and the new crisp and modern lines of the Mall will create a boost to not only the business community of Kempsey, but the wider community in general. Replacement of Jacks Crossing Bridge. Following a decision by the Council early in 2010 to proceed with the replacement of the old timber road with a new concrete structure. The 58
project required the calling of tenders for design and supply of precast concrete components, with erection of the bridge on-site by Council’s construction teams. Clarence Valley Council were successful in winning an open tender for the design and supply of precast components to the project. The work has been completed and the temporary load limit on the old bridge was subsequently lifted.
Challenges Completion of asset management plans and condition assessments of asset conditions. Council completed Condition Assessment and Asset Management Plans for its road and bridge infrastructure, allowing for prioritisation of a 10-year works program in this area. Further investigation was completed on the condition of Council’s building assets as well as boat ramps. Further progress was not achieved due to the availability of resources. South West Rocks Water recycling plant. Council has pursued rectification of numerous defects by the design and construct contractor for the South West Rocks Water Recycling Plant. A number of these defects were effectively preventing the plant from operating over an extended time to allow it to successfully complete the validation process. The lack of action to address these defects and the rate of progress by the contractor ultimately prompted Council to terminate the contract. This action led to a dispute with the contractor which, through mediation, was settled by a Deed of Release. Since reaching settlement, Council has been able to proceed with defect rectification. Once the plant is able to run for an extended period of time without fault, Council will move to the validation and verification testing phase prior to the effective delivery of recycled water to customers.
Our Future The Year Ahead
strategies to be prepared.
Detailed design of West Kempsey Sewer Treatment Plant (STP).
Revised road network condition data and 10-year forward plan. The last road condition data was captured in 2008 and it is intended to capture a new lot of data allowing comparison between the road network in 2008 and in 2012. This will show the rate of degradation as well as provide a new basis for review of the 10-year forward works program.
Council will continue to progress the replacement of West Kempsey Sewage Treatment Works. Council is obliged to meet the timetable specified in its licence by the Environment Protection Agency (EPA). Options Study for sewerage in Stuarts Point. Council will commence the preparation of an Options Investigation and report into providing sewerage services in Stuarts Point. This report will provide sufficient information to allow Council to adequately consult with the community regarding the costs and implications of sewering Stuarts Point and provide an opportunity for Council to understand the implications and costs before proceeding to the next step of the process.
Long term plans
Expand the Asset Management Plan to cover asset classes.
• Revitalisations of the CBD of Smith Street when the Kempsey Bypass is completed.
Council will obtain information regarding the remainder of its assets to allow the prioritisation of maintenance and renewal works within available budgets.
• Undertake a program of replacement or refurbishment of timber bridges that are at risk of significant failure, especially Buchanans Bridge on the Left Bank Road Belmore River and Clarkes Bridge on the Yessabah Road
Review service levels. Extensive consultation will occur with the community regarding the levels of service currently provided in relation to both maintenance and provision of infrastructure, in particular parks and gardens and maritime infrastructure. Review infrastructure assets. Where the review of service levels or Asset Management Plans identify an underutilised or surplus asset, Council will review its ongoing provision in order to ensure that the optimum value is obtained from Council’s assets. Strategy Reviews. Council will be looking towards long term strategic planning with regard to the provision of infrastructure and services and, as part of this process, will be seeking to review the previous strategies and develop the basis for future
• Undertake augmentation of Hat Head STP • Upgrade West Kempsey STP to meet new licensing requirements and current standards
Unfunded List Projects • Improving the quality of many sealed and unsealed roads in the Shire to a more acceptable level of condition. • The establishment of a Material Recovery Facility for sorting, processing and recycling of transfer station waste and commercial wastes prior to going to the Crescent Head Landfill site. • Implementation of a sewerage scheme at Stuarts Point, Grassy Head and Fishermans Reach. • Development of a new website with direct links to Environment and Flood Mapping interface with improved public information and reducing calls to Council. 59
A review of the current limits of maintenance upon Council’s road network is proposed. The review is intended to identify the area that Council is capable of maintaining within the current budget in an equitable manner. This will avoid the current situation where Council maintains some roads for very few residents whilst not maintaining other roads for significant numbers of residents.
Major Infrastructure Project Jobs Cutting, a section of road 72 kilometres West of Kempsey, suffered extensive damage in the 2009 Macleay Valley flood event. The cutting is part of the Armidale Road which links Kempsey with the localities of Georges Creek, Jeogla and State Route 78 Waterfall Way through to Armidale. The cutting is also vital for many agricultural properties to access markets and supplies. Essential works were required to stabilise the road embankment before extensive works could be undertaken to resolve the slip of the road. A load limit of 15 tonnes was introduced following the damage whilst repair works were determined and funding to carry out the works was sourced.
The process Council was successful in securing partial funding of 70% from the RTA to stabilise the downstream face of the cutting and contributed the other 30%, together with the costs of an asphalt overlay and guardrail from its own funds. Design plans were procured and the tender for the project was advertised through Council’s online tender portal, Tenderlink. A community information session was held in the Bellbrook Hall during September 2011 to describe the extent of the soil nailing and rock bolting works which needed to be undertaken to repair the cutting. The meeting also provided Council the opportunity to discuss with the community how to minimise interruption to local residents during the works. It would have been ideal for Council to close the Jobs Cutting section of road for the duration of the works as this approach would allow the contractors to use their time most efficiently, therefore reducing costs to Council. However, Council understood that 60
this would not be acceptable to residents as the cutting is the only thoroughfare for a number of residents in our Shire. As such, Council and the Community discussed alternatives and agreed on set opening times of the works site for traffic.
Challenges The works required were quite extensive and involved drilling into the bank beneath the road and installing “rock bolts” and concrete facing to secure the embankment. The project involved large machinery carrying out work in difficult geotechnical conditions to be located on the road formation. Traffic was unable to use Armidale Road while this large machinery was working. Moving of the machinery was slow and therefore impractical for contractors to move the machinery often during a day as this would extend the duration of the project and incur increased costs. This required Armidale Road to be closed to vehicular traffic during designated times.
The result The works on the cutting were finalised and the road reopened to all traffic on Tuesday 17 July 2012. The final result being a safer thoroughfare for all traffic which is anticipated to withstand the conditions of future floods. Council would like to extend a sincere thank you to the residents and service providers who patiently supported Council during the works process.
Measuring Our Performance Performance Indicators measure our community’s expectations against Council’s actual performance in all areas. These actions should be read along with the actions completed on the following pages. Performance results are given for 2010 - 11 and 2011 - 12 along with tick to demonstrate the indicator was achieved or an arrow for an indicator which requires specific attention.
2010 - 11
2011 - 12
Number of water main failures per year
Number of sewer surcharges per year
Percentage of water and sewer supply failures will be responded to within two (2) hours of being reported Dangerous road hazards will be responded to within 5 working hours of being reported to Council Percentage of Council maintained gravel roads graded at least once a year Percentage of blockages to Council’s drainage system likely to cause property damage cleared within 24 hours of reporting Percentage of water quality analyses complying with ADWG
Accum Average 90.6% Accum Average
97.9% Water Accum Average Average 99.4% Sewer Accum average
Percentage of effluent analyses complying with EPA licences
Waste – quantity of material diverted from landfill (tonnes)
Waste – Quantity of recyclable material as a percentage of total material going to landfill
Number of hectares of public open space mowed.
Number of kilometres of roadside slashing
Measuring Our Performance The following actions were set in Council’s 2011 - 12 Operational Plan. The Operational Plan is part of the new Integrated Planning and Reporting (IPR) framework. These Operational Plan actions are drawn from the Delivery Program Priorities 2012 - 2016 which sit beneath the Community Strategic Plan. See page 4 of this report for more information about IPR.
Footpath Network Condition Survey and Audit The completion of a condition survey on Council’s footpath infrastructure assets was not achieved due to the delay in recruiting and appointing technical staff to Council’s Infrastructure Division. The project has now been superseded by a new specific action which will see the expansion of Council’s Asset Management Plans to other forms of infrastructure including the footpaths. In order to successfully develop the plans condition information regarding the assets will be required.
South West Rocks Masterplan and Prince of Wales Footpath Upgrade Street Scaping Work did not commence on the upgrading of the existing footpath areas within Prince of Wales Avenue. Council finalised the design for the upgrade and improvement works and this design is ready for construction. Council did face a number of challenges in completing the design, principally relating to the footpath grade required to maintain access to existing premises whilst complying with the relevant codes. The design process also prompted a review of the traffic and parking within Paragon and Prince of Wales Avenues. In the final design, the intersection of Paragon and Prince of Wales Avenues will be raised at footpath level in order to promote a shared area for pedestrians and vehicles which will greatly improve the safety in this area. With Council’s current project commitments, it is intended to defer this project until after the Easter holidays in 2013.
Rankine Street Crescent Head Car Parking Improvements Council successfully completed an upgrade of existing parking in Rankine Street Crescent Head. The works formalised an existing parking area as well as improving the runoff of stormwater in this area. This project was funded by contributions from nearby developments.
Council Quarries Council staff are negotiating with contractors tendering on the next section of the Pacific Highway Upgrade regarding the development of Churchill Quarry. It is likely that the successful tenderer will provide a proposal to Council early in the new calendar year depending on the final quantities of material required for the project. Council has recommenced operations in a number of its quarries particularly for supply of gravel to the unsealed road major maintenance program. Ongoing remediation of the quarries will be required commensurate with their use.
Street Lighting Policy Council developed and implemented a policy for the provision of street light services across the shire. The policy deals with modifications proposed to the existing system as well as requests for new work.
Bus Shelters Council completed the installation of shelters in order to comply with the terms of the agreement of Claude Outdoor Advertising for the provision
Smith Street Pedestrian Safety Review Council engaged a consultant to review the pedestrian safety in Smith Street and with the help of students from Kempsey High, Council undertook an analysis of pedestrian movements as well. These studies resulted in a series of recommendations being made and Council has received funding from Roads and Maritime Services (RMS) to implement a number of these recommendations. 62
New Bus Shelter at Smithtown
Kempsey Airport Development Council continued with the development of a concept design for the upgrade, consulting with the relevant users and the potential market. Council is currently in the process of developing the detailed designs and business case to secure the funding promised in the last federal election. This project will continue in 2012 - 13 with construction completed during 2013 - 14.
Crescent Head Road Waste Management Centre, Development of New Landfill Cell Council revised the proposed filling plan for the existing and new landfill cells. By reworking the existing filled areas, Council was able to utilise spare capacity whilst the new cell was fully developed. Filling will continue to alternate between areas of the new cell and existing areas over the medium future until the full capacity of the existing cell is occupied.
Crescent Head Waste Management Facility, Implementation of Spray Cover Council’s trial of temporary spray cover at the landfill proved to be unsuccessful and as a result, the initiative was not implemented.
Waste and Sustainability Improvement Program (WASIP) Projects Council completed the majority of construction of the foreshore footpath around Korogoro Creek which was funded through the WASIP program. The footpath connects a number of timber foot bridges which had been constructed under previous grants programs. The installation of a new solar power system at Council’s Thompson Street Depot has not been completed. Council has called for expressions of interest from suitable contractors and established a selected list of contractors who now have been asked to provide a quotation for the project. The project should be commissioned by December 2012.
Waste Transfer Stations, EOI for Operations Council did not proceed with the calling of expressions of interest for operation of Council’s Waste Transfer Stations. A preliminary review indicated that Council would be required to undertake substantial works to improve facilities
available at each of the transfer station sites. It is intended to further investigate this matter prior to proceeding.
Kerbside Pickup Service A report on the provision of kerbside pickup services for bulky goods was provided to Council. Council resolved not to provide a routine service as part of Council’s normal domestic waste service. However, Council did resolve that it would undertake this work if requested on a feefor-service / cost recovery basis.
Mattys Flat Boat Ramp Council completed preliminary designs for upgrading of the facility and called tenders for the design and supply of pre-cast components. No suitable tenders were received and Council has subsequently sought new tenders for supply and construction of both the wharf and floating pontoon. Pending the receipt of suitable tenders and the selection of a preferred tenderer, construction is likely to proceed between October 2012 and January 2013. Once the arrangements are finalised for the construction of the wharf and floating pontoon, Council will then finalise the scope of works for the remaining upgrade within the available budget. It is unlikely that this work will proceed prior to Christmas and it will be deferred until after the Easter 2013 holiday period to avoid the peak use period for the facility.
Horseshoe Bay Reserve, Replacement of Playground Equipment, Shade Sail and Landscaping Council completed some minor footpath works in the vicinity of the Flagstaff on Point Briner. Following the incident which resulted in the shelter shed being destroyed, Council has commenced work on a review of the Masterplan for Horseshoe Bay Reserve which will provide Council with the opportunity to set forward a strategy for improving the Reserve. It is proposed that the unspent funding be pooled with Council’s other available sources and be used to implement the priority actions which will come out of the Masterplan review process.
Disabled Access to Kempsey and South West Rocks Pools Council partnered with local organisations in the submission of a grant application for upgrading of disabled access to the pools. Unfortunately, the grant was not successful and this project did not proceed.
of shelters across the local government area. During the year, Council was also successful in attracting grant funding under the Country Passenger Transport Improvement Scheme. Council has designed and purchased the new bus stop facilities and the installation of the shelters is now completed.
Crescent Head Foreshore Footpath Council staff completed the Crescent Head Foreshore Footpath from the surf club up to Little Nobby including a viewing platform and revegetation of the seriously eroded surface. Grant funding has been sought for completion of the links on either end of the new section of footpath from the surf club around to Killick
Highway Bypass project. The renewals program will continue in the future to address the identified priorities.
Water Treatment Computer System Upgrade A panel contract of suitable consultants and contractors was established during this year and a review of Councilâ€™s computer controlled systems has been commenced. This review will set the strategy for both telemetry and computer / communications upgrades under the proposed program. The telemetry upgrades proposed for this year were deferred pending completion of this review.
Kempsey Railway Bridge Underboring
Works underway on Crescent Head Forshore Footpath
Creek and from the end back to Rankine Street.
South Kempsey Services Extension
Implementation of Fluoride to South West Rocks
Council was unsuccessful in a number of attempts to attract grant funding towards the extension of water and sewer services for the industrial area at South Kempsey. As a result, this project has not proceeded. The design of the first stage will be completed over the next six months so that construction can commence when funding is confirmed.
Council successfully implemented the fluoridation of the South West Rocks water supply system to comply with the directive from the NSW Government. The system was commissioned without any significant backlash from the community. Council will now focus activities on implementing fluoridation within Crescent Head and the Kempsey water supplies over the next 12 to 24 months.
Source Water Management - Sherwood Borefield The management plan for the Sherwood Borefields has been completed in draft form and Council is in the process of undertaking increased monitoring and collecting further information for the review of the plan during the next year. This information has included extensive water quality sampling from each bore and the surface waters in that area as well as aerial photography and detailed land surveying. Next year the program will implement significant areas of replanting and vegetation management.
Water Supply Distribution System Augmentation Work on this project was deferred for higher priority work including the rectification of infiltration defects in the West Kempsey sewer catchment and the coordination of works for the relocation of services as part of the Pacific 64
Council has considered alternative options to the underboring of the Macleay River at the West Kempsey Railway Bridge. At this stage, negotiations have continued with the contractor and it is expected that matters will be resolved in the coming months. If the works proceed, it is likely they will be concluded by June 2013.
South West Rocks Water Treatment Plant Work has continued on addressing minor issues in relation to the South West Rocks water treatment plant; however, the focus has been on commissioning the fluoride component of the plant in the past 12 months and progress on the overall upgrade has been slow. It is expected that this project will be completed by March 2013.
South West Rocks Water Recycling Plant During 2011 - 12 Council terminated the contract for design and construction of the facility and Council has now taken over rectification of the defects required to make the plant operational. Once the plant is operational and reliable, Council will move into the validation phase in accordance with the adopted risk management approach approved by the Department of Health. This could take the majority of the new financial year to achieve, with the final supply of recycled water to customers in late 2013.
Under Council’s discharge licence for the West Kempsey Sewerage Treatment Plant, Council has committed to a pollution reduction program requiring the augmentation / replacement of the plant. So far, Council has achieved the milestone dates set in the licence conditions. Council has adopted the options report and progress is being made towards the refinement of the concept design. During the coming year, it is expected that Council will finalise the concept design, proceed with property acquisition and develop the detailed design ahead of construction in 2013 - 14.
Concrete Lining the Sludge Lagoon at Crescent Head Sewerage Treatment Works Council successfully completed the concrete lining of the sludge lagoon at Crescent Head Sewerage Treatment Works. This will simplify future desludging of the lagoons and reduce
Staff working on the Sludge Lagoon
ongoing maintenance and operational problems.
Replace UV Disinfection System at Crescent Head Sewerage Treatment Works The ultraviolet (UV) disinfection system at Crescent Head Sewerage Treatment Works has been replaced. The work involved significant modification to the existing pipework in order to provide adequate space for the new equipment.
Sewerage Pump Station Renewals Problem and high risk pumping stations within the Kempsey catchment area have been successfully renewed / upgraded. A number of other sites are awaiting the manufacture and / or delivery of new equipment prior to the upgrades proceeding.
West Kempsey Sewerage Infiltration Project
Restoration of Water Supplies and Sewerage Services at Thungutti Council has continued under the engagement of the NSW Office of Water to operate the onsite water and sewerage systems at Thungutti near Bellbrook. Council also undertook several improvements to the systems during 2011 12 including the installation of water quality instrumentation and the drilling of a new source water bore to replace the old bore which was easily contaminated by surface waters. Work will continue during 2012 - 13 on the operation of these systems and improvements which are fully funded by the NSW Office of Water.
Ocean Street South West Rocks Drainage Improvements Council has completed a draft design for the improvement of drainage within Ocean Street South West Rocks. The project has not proceeded to construction. This project is proposed to be carried over to 2012 - 13.
Coastal Holiday Parks, Review of Plans of Management and Completion of Capital Improvement Program During 2011 - 12, a new contract manager was engaged to manage the holiday parks on Council’s behalf. After settling into the new role, Council was able to work with the new managers in prioritising the capital works program from the available budget. The results of this review were reported to Council and funding was reallocated towards replacement of amenities and essential maintenance / repair of cabins. Council sought and obtained approval from the Caravan Park Levy Committee to reallocate the existing loan funds and as a result, a lower interest rate 65
West Kempsey Sewerage Treatment Works
Council has achieved the milestones and targets set in Council’s discharge licence for the discharge of effluent from the West Kempsey Sewerage Treatment Works. A significant proportion of the trunk network has been inspected by CCTV camera and a large proportion of the reticulation system has been tested with smoke testing. All priority 1 repairs have been completed with work progressing on lower priority areas. Progress on CCTV inspection of the trunk system was slower than first planned due to wet weather delays and the number of defects found within the system that prevented inspection. In rectifying the defects to permit inspection, Council was completing many of the major defect repairs that would have been identified in the first place. This project will continue into 2012 - 13 as Council completes the remainder of the inspection and testing program as well as addressing the outstanding defects.
has been obtained. Tenders were called and awarded for refurbishment of an amenities building at each of the parks and the works are currently in progress. Council’s managers are working towards implementation of the minor elements of the program and, together with the refurbishment of the amenity buildings, it is expected that there will be significant improvements to the parks prior to the 2012 holiday peak season. Council has commenced reviewing the plan of management for the crown reserves at Crescent Head and Horseshoe Bay; however, work has not progressed on the updating of plans of management for each of the coastal holiday parks themselves. It is proposed to carry this project over till 2012 - 13.
reporting required by Council during the year, the preparation of maintenance and operation manuals system was not completed. This will be carried over to the 2012 - 13 year.
Clyde Street Mall Upgrade Council undertook significant consultation in a review of the proposed design for the Clyde Street Mall upgrade. Work commenced on this project and it is expected to be completed by December 2012.
Crescent Head Drainage Masterplan Council engaged Storm Consulting to complete a review of the existing drainage network within Crescent Head. The study identified the current deficiencies within the system and also recommended the works which are required for future augmentation. The future augmentation works have been included in Council’s unfunded projects list and the next step in the process is for Council to develop a contribution plan for the funding of the necessary improvements by future development. This action is not currently contained within Council’s Operating Plan.
Retrofitting of Residual Current Devices (RCD) to Council Buildings Council has commenced the retrofitting of RCD devices to the switchboards at Council buildings. The implementation within Council’s Civic Centre complex identified a number of faults within the power and lighting circuits which required rectification. Work has commenced on other minor facilities in accordance with the identified priorities. This work will continue into 2012 - 13.
Review Provision of Maritime Infrastructure Council staff have completed a desktop review of Council’s maritime infrastructure including boat ramps. This review is yet to be reported to Council and will be reported to the new Council either at the end of 2012 or early 2013.
Flood Warning System Operations Manual A number of reports were presented to Council during 2011 - 12 relating to the flood warning system. The matter was also workshopped for Councillors in November 2011. It was identified that Council’s current level of maintenance was significantly below the level required to ensure the system was robust and reliable in its ongoing operation. Considering the level of 66
Paving and roadworks at Clyde Street Mall
Repair of South West Rocks Flagstaff Council engaged the Mid North Coast Maritime Museum to undertake restoration of the flagstaff and flag locker at Point Briner in South West Rocks. The Mid North Coast Maritime Museum utilised their volunteers to expertly fabricate replacement parts and complete repairs to the structure prior to its re-erection in May 2012. The site improvements included concrete footpaths, interpretive signage and replacement of landscape fencing. The works are now complete.
Closure of Kempsey CBD Toilets Council closed toilets in Belgrave Street adjacent to the Caltex Service Station and York Lane. The toilets were successfully demolished. This project is complete.
Resource and Information Sharing Lobbying Developing Partnerships
About Beneficial Relationships The needs of the Kempsey Local Government Area encompass more than can be directly provided through the Council. The Council needs to engage with other levels of government to meet community needs, such as: the development of safer communities; the provision of adequate health services and transport needs. In addition, funding from sources other than the local community assists in provision of many services. Council needs to have good working relations with the various levels of government to ensure that Kempsey Shire is perceived as an area that, not only needs funding, but is also a good area to turn funding into outcomes for the community. Council needs to find ways to optimise the provision of services to the community. It has been identified that there are opportunities to reduce duplicated costs through the use of resource sharing. Achievements MIDGOC Maintaining membership of Mid North Coast Group of Councils (MIDGOC) and promoting the way forward as a Regional Group of Councils (ROC). This group lobbies on behalf of the broader region. It also has a number of operational working parties in areas such as human resources, information technology and planning. These groups seek out opportunities to maximise the available funds of the group. Undertaking resource sharing activities Partnerships Council works to develop partnerships for providing a number of community services and groups such as: NSW State and Regional Development; Catchment Management Authority; and Regional Development Assessment Panel. Council is involved in a number of resource sharing activities that reduce the cost of providing services and increase the value to the community. These include: Library: Council is part of a cooperative with Port-Macquarie Hastings Council. The economies of scale achieved through co-operative purchasing provide cost savings for services. The co-operative has also been successful in attracting grants for shared projects; funding that would not have been available through other means. Waste disposal: Council utilises the services of the Cairncross Waste Recycling Facility. To establish a separate facility for Kempsey Shire would involve a substantial amount of capital funding and would have resulted in an underPerformance Indicators
Number of policies/positions changed following lobbying/discussions
utilised facility because the Shire does not generate the volume of material to operate at optimum capacity. Without this resource sharing the community would face higher costs for the disposal of its recycled materials. Memberships Council maintains membership of the Pacific Highway Taskforce and the Shires Association as well as its associate membership in the Local Government Association, which assesses the matters that the local region consider important for submission to the state body for lobbying and consideration. In addition, the Council attends the annual conference, where a number of information sessions are presented, and Council votes on the matters raised by councils across NSW to determine in which areas the Shires Association lobbies and in the ways it takes action. Lobbying Council representatives attend meetings with relevant ministers or departments on issues that arise during the year. Council has lobbied on a wide range of topics that relate to ongoing lifestyle of the local community. Information Sharing Council has attended a number of meetings to share information on issues and concerns. These range from working parties, such as the Crime Prevention Working Party, involving NSW Police and Department of Community Services, to meetings with regional departmental heads and local members. These meetings have provided opportunities to put forward Kempsey Shireâ€™s position on a range of topics. 2010 11
Note Ongoing monitoring. Not required during 2011 - 12
Corporate Management Information Management and Governance Human Resources Financial Services
About Corporate Management Corporate Management refers to the corporate governance of Council and the processes by which Council is directed, controlled and held to account. Corporate Governance encompasses authority, accountability, stewardship, leadership, direction and control in the organisation. The key elements for Corporate Management are the implementation of effective internal control systems for financial, work health and safety and administrative processes; transparency of corporate information and operations; and accountability through clear and timely disclosure to the community.
Major Achievements Rationalise store holdings. A review of stock on hand was undertaken which identified items with a value totalling $110,925 that were either obsolete or no longer required to meet operational needs. These items were primarily from water and sewer funds and were returned to suppliers for a credit or sold at auction.
implemented and appropriate training provided. Review systems and processes to ensure ongoing compliance with the Government Information Public Access (GIPA) Act and Privacy and Personal Information Protection Act, including training of staff. Training for new staff has been included in induction presentations. Refresher training for existing staff is held as required.
Maintain and review Councilâ€™s ten year Financial Plan. In conjunction with the development of the Integrated Financial Reporting Framework a Long Term Financial Plan (10 years) was developed. This Long Term Financial Plan is an important part of Councilâ€™s strategic planning process. The plan will be updated annually as part of the development of the Operational Plan. It will also provide Council with the opportunity to identify financial issues at an earlier stage and gauge the effects in the longer term. Develop a ten year plant replacement program. The core items and number of plant were identified. A program of replacement was determined to meet the optimum replacement time and to meet operational needs. This program will be reviewed in conjunction with the annual review of the Long Term Financial Plan as part of the Integrated Financial Reporting Framework. Research and develop hardware and software support programs for Councillors facilitating electronic business papers. A solution has been identified utilising Microsoft Word to produce the business paper in the current manner with minor modifications. An evaluation of options was being undertaken to enable the document to be published and viewed on an iPad using iAnnotate. This has now been 70
Challenges Financial Management Review of rating structure following receipt of general revaluation valuations. Integration of the asset management plan and long term financial plan. Review of fees and charges to approach full cost recovery. Human Resources Review and implement the Workforce Management Strategy. Ensure compliances with the Work Health and Safety Act and Regulations (WHS).
Our Future The Year Ahead Ensuring Council’s investments comply with Council’s policy and Ministerial guidelines. Report to Council within twelve months of the Council election in September 2012 on the organisation structure. Compliance with the Government Information Public Access (GIPA) Act and Privacy and Personal Information Protection Act, including training of staff. Implement an electronic business paper and reduce the physical storage requirements by maintaining records effectively in an electronic format. Improve secure external access to Council’s internal Informations and Communications Technology (ICT) infrastructure to facilitate out of hours and remote access. Research and implement hardware, and software applications, for Councillors to facilitate electronic business papers. Develop, implement and test an IT Disaster Recovery Plan. Record, audit, review and rationalise Council’s print and copy use. Introduction of technology to minimise the keying of manual timesheets. Develop and implement a Contract Management system. Deliver a comprehensive induction program for Councillors.
Streamline of storage and publication of documents via multiple information systems e.g. Web, Intranet and Trim. Plan, develop and deliver three CivicView module training materials each year. Provide Geographical Information Systems services to Council and its customers. Review and implement the Workforce Management Strategy. Develop and manage scholarship, internship, work experience, trainee and apprenticeships programs. Ensure compliance with the Workplace Health and Safety Act regulations and promote continuous improvement of safe systems of work. To facilitate the procurement of goods and services that are suitable for purpose and provides value for money on a whole of life basis through open and effective competition. Provide professional development opportunities to support knowledge and skills of Councillors. Hold training and awareness session for Councillors on key governance matters.
During 2011 - 12 Council did not hold a controlling interest in any company nor was Council a party in any partnership, co-operative or other joint venture. This includes public private partnerships.
Review and adopt Code of Conduct and Code of Meeting Practice after Council election.
Long Term Plans Maintain and review Council’s ten year Financial Plan. Comprehensively review fees and charges and implement a four year regime of approaching full cost recovery incorporating statutory requirements, the user pays principle, the ability to pay principle and movement in the consumer price index. Provide an adequate level of civil liability protection and general insurance cover for Council activities and assets. Establish an operational ICT disaster recovery site at the Works Depot.
Measuring Our Performance Performance Indicators measure our communityâ€™s expectations against Councilâ€™s actual performance in all areas. These actions should be read along with the actions completed on the following pages. Performance results are given for 2010 - 11 and 2011 - 12 along with tick to demonstrate the indicator was achieved or an arrow for an indicator which requires specific attention.
Results Performance Indicators
2011 - 12
2010 - 11
2011 - 12
Percentage of staff expressing satisfaction with management leadership
Percentage of staff indicating satisfaction with their employment
Average number of hours before Ordinary Council meetings that the Agenda is available to the public.
Average number of hours after ordinary Council meetings that the minutes are available to the public.
Percentage of formal GIPA requests resolved within legislated timeframe
Incoming correspondence registered and delivered to applicable council officer within 24 hours of receipt
not measured in 2010 - 11
The total number of lost time injuries per annum
< 12 claims
Annual financial reports have been audited by 31 October each year
Yes / No
Rating Structure reviewed to ensure a fair and reasonable impost by 28 February each year
Yes / No
Staff turnover (excluding retirement)
80% 93.68% 15 4.26%
Contracts awarded for amounts greater than $150,000 The following is a list of contracts awarded by the Council during the 2011-12 year other than employment contracts or contracts less than $150,000:
Contract File Number
Name of Contractor(s)
Nature of Goods and Services Supplied
Total Estimated Amount Payable under the Contract
Powerdirect Pty Ltd
Supply of electricity to council’s small sites (excludes street lighting and contestable sites) for a three year period
Orica Australia Pty Ltd
Supply and delivery of Bulk Water Treatment Chemicals for a two year period with an option for a further year
$54,000 per annum
Matthews Metal Management Pty Ltd
Collection, Sorting and Removal of Ferrous and NonFerrous Scrap Metal, Used Lead Acid Batteries and E-Waste for a one year period with an option for a further year
Nil payable by Council. Council estimated to receive $143,000 per annum
Jobs Cutting slope stabilisation at Comara on Armidale Road
Australian Election Company
Conduct 2012 Local Government Election
Mr Paul Kriss and Ms Cheryl Stanley
Water meter reading services for a period of three years
Mid Coast Telemetry; Martin Uhrig; Radtel, Conneq and Concept
Provision of electrical, instrumentation, SCADA/ PLC and specialist project management services for Council’s operations and to supplement Council’s resources during periods of high demand, for a three year period
Hurd Haulage Pty Ltd t/as Hy-Tec Concrete; Boral Resources (Country) Pty Ltd; Aggregates and Midcoast Concrete and Quarries
Supply and delivery of ready mix concrete for a twenty month period
Midcoast Traffic Services; Men At Work Services; Site Group Services
Supply and delivery of traffic control services for two year period
Thurgood Haulage Pty Ltd
Supply and delivery of uncrushed gravel for resheeting works on Maria River Road
Hudo Swim and Fitness Pty Ltd
Lease of Kempsey Swimming Centre for a five year period
Crescent Aquatic Centre Pty Ltd
Lease of Crescent Head Swimming Centre for a five year period
Contract File Number
Name of Contractor(s)
Nature of Goods and Services Supplied
Total Estimated Amount Payable under the Contract
Stephen and Debbie Purvis
Lease of South West Rocks Swimming Centre for a five year period
Lease of Gladstone Swimming Centre for a five year period
G R and K L O’Dell
Refurbishment of amenities at Horseshoe Bay Holiday $234,105 Park
Tiltsafe Commercial Building
Refurbishment of amenities at Crescent Head Lakeside amenities; Hat Head main amenities; Grassy Head and Stuarts Point amenities
Statement of external bodies that exercised functions delegated by council External Body
Kempsey District Silver Band
Provide a Town Band
Kempsey Eisteddfod Society
Organise Kempsey Eisteddfod
Kempsey Community Gallery Committee
Public Facility Management – Community Gallery
Crescent Head Hall Committee Millbank Hall Committee Stuarts Point Community Hall Committee Sherwood Hall Committee SWR School of Arts and Community Hall Committee
Public Facility Management – Public Halls
Gladstone Youth & Community Hall Committee Smithtown Hall Committee Willawarrin Hall Committee Frederickton Hall Committee Gladstone Tennis Club Hat Head Tennis Club South Kempsey Tennis Club Stuarts Point & District Tennis Club Willawarrin Tennis Club Kempsey Tennis Club Bellbrook Tennis Club
Public Facility Management – Tennis Courts
Government Information Public Access The Government Information (Public Access) Act 2009 (GIPA) commenced from 1 July 2010. This replaced the Freedom of Information Act. The GIPA Act objective is to open government information to the public by: 1. authorising and encouraging the proactive public release of government information by agencies, 2. giving members of the public an enforceable right of access to government information, and 3. providing that access to government information is restricted only when there is an overiding public interest against disclosure. Currently Council makes much of its information publicly available on its website. Council is currently satisfied with the level of government information currently available. Council will endeavour to proactively release any newly created documents that should be made available in the public interest. Council will only require formal GIPA applications as a last resort where there would appear an overiding public interest against disclosure. In the 2011-12 year Council received a total of five formal GIPA access applications. There were three access applications received by Council during the year that Council refused access, either wholly or partly, to the information because the applications were for information where there was an overiding public interest against disclosure. The following table sets out information relating to the access applications made to Council during the 2011-12 year. The information is provided in the format required by the Government Information (Public Access) Regulation. For more information about GIPA visit www.oic.nsw.gov.au or phone 1800 463 626.
Number of applications by type of applicant and outcome* (Table A) Access granted in full
Access granted in part
Access refused in full
Members of Parliament
Private sector business
Not for profit organisations or community groups
Members of the public (application by legal representative)
Members of the public (other)
* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision. This also applies to Table B.
Refuse to deal with
Refuse to confirm/ deny whether information is held
Information not held Information already available
Number of applications by type of application and outcome (Table B)
Access granted in full
Access granted in part
Access refused in full
Information not held
Information already available
Refuse to deal with application
Refuse to confirm/ deny whether
Personal information applications*
Access applications (other than personal information applications)
Access applications that are partly personal information applications and partly other
* A personal information application is an access application for personal information (as defined in clause 4 of Schedule 4 to the Act) about the applicant (the applicant being an individual).
Invalid applications (Table C) Reason for invalidity
No of applications
Application does not comply with formal requirements (section 41 of the Act)
Application is for excluded information of the agency (section 43 of the Act)
Application contravenes restraint order (section 110 of the Act)
Total number of invalid applications received
Invalid applications that subsequently became valid applications
Conclusive presumption of overriding public interest against disclosure: matters listed in Schedule 1 to Act (Table D) Number of times consideration used* Overriding secrecy laws
Executive Council information
Legal professional privilege
Documents affecting law enforcement and public safety
Care and protection of children
Ministerial code of conduct
Aboriginal and environmental heritage
* More than one public interest consideration may apply in relation to a particular access application and, if so, each such consideration is to be recorded (but only once per application). This also applies in relation to Table E.
Other public interest considerations against disclosure: matters listed in table to section 14 of Act (Table E)
Responsible and effective government
Law enforcement and security
Individual rights, judicial processes and natural justice
Business interests of agencies and other persons
Environment, culture, economy and general matters
Exempt documents under interstate Freedom of Information legislation
Timeliness (Table F) Number of applications Decided within the statutory timeframe (20 days plus any extensions)
Decided after 35 days (by agreement with applicant)
Not decided within time (deemed refusal)
Number of occasions when application not successful
Number of applications reviewed under Part 5 of the Act (by type of review and outcome) Table G Decision varied
Review by Information Commissioner*
Internal review following recommendation under section 93 of Act
Review by ADT
* The Information Commissioner does not have the authority to vary decisions, but can make recommendations to the original decision-maker. The data in this case indicates that a recommendation to vary or uphold the original decision has been made by the Information Commissioner.
Applications for review under Part 5 of the Act (by type of applicant) Table H Number of applications for review Applications by access applicants
Applications by persons to whom information the subject of access application relates (see section 54 of the Act)
Recreation on the Macleay River looking up to the Great Dividing Range
Legal Costs incurred by Council Summary of the amounts incurred by the council in relation to legal proceedings and a summary of the state of progress of each legal proceeding and result. Particulars
Hazelwood v Kempsey Shire Council – public liability claim for injury in fall
Tyson v Kempsey Shire Council – public liability claim for injury in fall
Kempsey Shire Council v Midcoast Riverstone – unauthorized use of land for gravel processing
Kempsey Shire Council v Thrush and Gullotto – unauthorized land clearing. Verdict in favour of Council with costs awarded to Council.
Tiprush v Kempsey Shire Council – planning appeal against refusal of developments. Appeal upheld.
Piwila v Kempsey Shire Council – planning class 1 appeal. Appeal upheld.
Anacapri Holdings Pty Ltd – planning appeal on consent conditions. Appeal dismissed.
Recovery of unpaid rates with costs recovered from ratepayers and debtors.
Complaints handling mechanism for competitive neutrality complaints Members of the public can make complaints by contacting Council personally, by telephone, faxing or emailing Council or by writing to the General Manager. Council strives to provide its services efficiently and effectively to minimise any causes for complaints. Kempsey Shire Council recognises that any complaints received provide the organisation with an opportunity to identify and resolve issues of concern raised by members of the community. If a complaint is received procedures are in place to ensure that the complaint is managed so that a proper outcome is achieved within a minimum of time.
The system, known as CARE (Customer Action Request and Enquiry), is a fully integrated software package which enables organisations to register, maintain, report, job cost and file customer requests and complaints. The initial request / complaint is made, a work order is created and forwarded to the relevant officer who undertakes the required work. A reporting system can assess actual performance against key performance indicators. To complement this system, Council has adopted a Complaints Policy, developed a procedure for use by staff to assist them when dealing with complaints and produced a brochure which outlines the procedure for people wishing to make a complaint, give a compliment or make a suggestion to Council. The policy related to complaints handling is available at www.kempsey.nsw.gov.au
Council has developed a comprehensive computerised complaints handling mechanism which is utilised by all staff who deal with complaints.
Kempsey Shire Council Annual Report
22 Tozer Street, West Kempsey PO BOX 3078 WEST KEMPSEY NSW 2440 Phone: 02 6566 3200 firstname.lastname@example.org www.kempsey.nsw.gov.au Display copies of the 2011 - 12 Annual Report are available at the Customer Service Centre and Council libraries. Please consider the environment before printing entire document.
Crescent Head Reserve
Cover photos and principal photography by Jim Trifyllis 81
2011 - 12