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1 The interdisciplinary field dedicated to understanding and managing people at work is called:

Management dynamics Management theory Organizational dynamics Organizational behavior

2 The distinction between flexible and fixed individual differences:

Is that managers have little or no impact on flexible differences Is that managers should hire people based on their attitudes and emotions Is that managers have little or no impact on fixed differences Has no practical value for managers 3 Regarding using personality testing as part of the hiring process, experts have concluded that:


The typical personality test is not a valid predictor of job performance Only the Big Five should be used as predictors of job performance The effects of personality on job performance are so large it cannot be ignored by managers There are many valid instruments available to managers to test for personality types 4 In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.

Intentions; attidtudes and planned behavior Norms; intentions and planned behavior Intentions; norms and attitudes Attitudes; intentions and planned behavior

5 According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):

The employee's intentions The employee's attitudes Social norms The employee's values 6 The steps in the process of stereotype formation and maintenance in order are:


Expectations, categorization, inferences, maintenance. Categorization, inferences, expectations, maintenance. Inferences, categorization, expectations, maintenance. Categorization, expectations, inferences, maintenance. 7 Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:

External causes Fundamental bias Internal causes Self-serving bias

8 The potential to understand and regulate oneself is known as:

Naturalist intelligence Intrapersonal intelligence Kinesthetic intelligence Interpersonal intelligence 9 Self-enhancement and self-transcendence are:

Personal attitudes


Endpoints of one of the dimensions of values Workplace attitudes Cognitions 10 Organizations with adhocracy cultures are described as:

Externally focused and valuing stability and control Internally focused and valuing stability and control Externally focused and valuing flexibility Internally focused and valuing flexibility 11 Which of the following is the least fixed of a person’s individual differences?

Cognitive abilities Attitudes Emotions Intelligence 12 Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:

Explicit factors Implicit factors Distinctiveness Consistency


13 Stimulation is in the ____________ part of Schwartz’s model.

Conservation Openness to change Self-enhancement Self-transcendence 14 The contingency approach suggests that:

A manager needs to learn a set of hard-and-fast rules. There is one best way to manage. OB theories apply to all situations. The best answer depends on the situation.

15 Research shows that, in general:

Social capital increases group conflict. Social capital decreases work group integration. Social capital decreases organizational performance. Social capital can improve operations. 16


The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.

Product Radically innovative Adaptive Innovative

17 The extent to which an individual identifies with an organization and commits to its goals is called:

Organizational satisfaction Organizational commitment Job involvement Perceived organizational support 18 Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:


Mgt 312 final guide 1