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FEBRUARY 2013 • ISSUE NO. 306 SPRING 2014 • ISSUE NO. 322
Read the paper online online at at www.truckingmag.co.uk www.truckingmag.co.uk LGV driver No. JULY 2012 •• ISSUE 299 ISSUE No. JULY 2012 299 Read the paperonline onlineat atwww.truckingmag.co.uk www.truckingmag.co.uk Read the paper online at No. JULY 2012 ••ISSUE 299 ISSUE No. OCTOBER 2012 302 opportunities the paper online at www.truckingmag.co.uk Read the paper www.truckingmag.co.uk
DCPC CLOCK IS TICKING! AROCS BUILT FOR HARD GRAFT
VOLVO’S ALL-NEW FH Actros astounds VOLVO’Sastounds ALL-NEW FH T Read the paper online at www.truckingmag.co.uk
OCTOBER 2012 • ISSUE No. 302 28/11/2012 28/11/2012 09:32 09:32
With reports of has nearly 100,000 Mercedes-Benz truck drivers yet to begin DCPC announced Arocs, a training, the time has come to start new specialist truck taking the qualification seriously Volvo Trucks has lifted the lid on its
Truckstop News went to press, the Competitive Priced Medicals Artist’s German manufacturer said the design is • Appointments on the day of your choice impression as unusual as the complete truck, which • Weekdays and Weekends MEDICALS of the new features steel elements on the bumpers, • Available immediately AlsoArocs of benefit to drivers are improved seats and driving – Merc • Easy access off M180 a robust radiator guard and optically position, optimised to provide a better view of the road. This is • 1 hr or less from York, Sheffield, Newarke, promises for construction work, integrated folding Nottingham, Lincoln. new aided bytrucks an increase in the cabʼsconstruction-specifi usable window areac and an all-new FH series of heavy trucks, Also benefit to drivers are improved seats and driving • Truck stop within walking distance entry step. will beoftough innovative slimmer rear-view mirror design. ime is running out for professional truck which is set to follow position, optimised to provide a better view of the road. This is • Group booking taken from companies. Trucks has in lifted the lid on its New for the Arocs are the product designedVolvo with the driver Stalks and arranged in priority so area the most Appointments drivers to complete theirmind 35 hours of aided by ancontrols increaseare in the cabʼs usable window and an The new Mercedes-Benz Actros premium all-new FH series of heavy trucks, onand the heels of the new groups Loader and Grounder. The important ones are now closest to the driver, and the on a day of The new Mercedes-Benz Actros premium a focus on fuel economy. innovative slimmer rear-view mirror design. periodic training before the Driver CPC The new Mercedes-Benz Actros premium steering wheel now has aare neck tilthas function – another Arocs Loader been fully optimised your choice designed with the driver in mind long-haul tractor unit range was the star Stalks and controls arranged in priority so the most Actros for long-distance deadline hits in September long-haul tractor unit range2014. was world-first in theto truck reduce its kerb weight, important ones are nowworld. closest to the driver,and and the long-haul tractor unit wasthe thestar star andAccording afor focus fuel economy. Details were scarce when we went to attraction some ofrange the North-West’s toon some training companies, Safety is high on agenda, Anthe all-new cab attraction for some of the North-West’s steering wheel now hasthe a neck tiltsaid function – another Off Junction transport and the Antos Mercedes-Benz result provides press ahead of the official launch on forofsome of tothe North-West’s thereattraction is leading a mass market drivers yet start their Driver at a structure features more upright A-pillars, which road transport operators, world-first in the truck world. 4 M180 payload-optimised 4x2 tractor units September 5,Details but the Swedish were scarce when weoperators, went to leading road transport at a for heavy-duty shortCPC training. Indeed, figures released inoperators, September isan high on the agenda, all-newspace. cab give Safety the cab additional 1 m3 ofAninterior leading road press ahead of transport theNews official onleadingat a manufacturer told Truckstop thelaunch launch event staged by which are among the lightest vehicles structure upright A-pillars, which launch event staged leading an extra more 300 litres (10.5 cu ft) of This means features 2013 the DSA indicate the number ofby drivers still to Telephone: September 5, but the Swedish new FHsby will be available indealer both Euro incab thean construction sector – as well as radius distribution. 3 of interior launch event staged by the leading Enza. give the additional 1greater m space. storage capacity, as well as comfort on commence training is over 97,000. 07947 manufacturer told Truckstop News 5 and 6 form, and pack a dealer vast amount Enza. 8x4/4 concrete mixers with 32-tonne This means 300 litres (10.5 ft) of board.“The caban isextra optimised both for cu work and dealer Enza. new FHs will be available in both Euro 599 901 The Driver Certificate of Professional Competence of upgrades and improvements. storage capacity, as well as comfort on rom 2013 onwards, the German maximum permissible weight. leisure time,” Nilsson said. “Agreater better bed, 5 and 6been form, and pack ato vast amount (Driver CPC) has introduced improve the image Leading the charge for fuel board.“The cab is optimised both for work and vehicle manufacturer said all its The Arocs Grounder is designed of upgrades and improvements. integrated parking cooler, new lighting and low Barnetby efficiency Volvoʼs atisthe Oultonnew ParkI-See raceThe circuit in Cheshire, the ofHeld the road haulage industry. majority of British leisurefor time,” Nilsson said. extremely “A better bed, trucks and tractor units used for operating under difficult Leading the charge for fuel noise levels among other features, all increase Held at the Oulton Park race circuit in Cheshire, the Private function News, issue event(Truckstop gave invited guests their301). first chance to and put the integrated parking cooler, new lighting and low industries have on-going training for their staff, is Volvoʼs new I-See Held at the efficiency Oulton Park race circuit in Cheshire, onand off-road applications theroads. conditions. to Mercedes, the chance of pleasant According relaxation and a good event gave invited guests their first chance to putthe the vehicle through its paces oninUK Medical noise levels among other features, all increase The system, which works alongside the employees are often appraised, too. function (Truckstop News, issue 301). event gave invited guests their first chance to put the nightʼsthe sleep, which in turn means less construction sector willultimate beon known undertruck for longit is of extremely stable drivers andand resilient vehicle through its paces UKpremium New Actros is the chance pleasant relaxation aare good I-Shift automated transmission, isroads. claimed 2 Market Place Theissystem, which works the vehicle through its paces UK roads. Traditionally, this has noton been thealongside case forfor truck tired and more alert.” New Actros theby ultimate premium truck longthe name Arocs. andwhich has been manufactured to be idling speed. Maximum tractive power a four-axle vehicle with all-wheel drive distance transport. From the outset, designers and nightʼs sleep, in turn means drivers are less to cut consumption five per cent by Brigg I-Shift automated transmission, is claimed New Actros is the ultimate premium truck for longProduction of uncompromising thealert.” Volvo FH will start in spring drivers. With rulestrucks, and regulations concerning work industry, it is becoming drivers undertake After if a driver is stopped by authorities distance transport. From the outset, designers and tired the anddeadline, more engineers were determined tobyprovide the best possible The new dump all-wheel drive and robust for2013 the ranges from 1000 to 3000 Nm and willvital for and two to steering front axles. Fourabout the route the truck storing information DN20 8LH to cut consumption five per cent by distance transport. From the outset, designers and engineers were determined tosafety, the transport best possible the European market. Production of the Volvo FHon will start in spring practices changing frequently in theproductivity road regular ensure they areversions kept fullywith informed of for and found to betoughest driving without a Certificate of 2013 comfort, driving dynamics, and dump trucks, concrete mixers, tractor jobs the construction site. bethe achieved by the fourtraining engineand sizes: axle one front and three drives along. “The next time theprovide truck uses about the route truck storing information engineers were determined to provide the best possible comfort, driving dynamics, safety, productivity and for the European market. they could face a fine of up to operating economy, as“The well as a sweeping range of cab the latest legal The and professional developments Professional Competence, the same I-See operates the drives along. next time uses units and route, drop-side chassis vehicles willthe truck The Arocs will premiere at the Bauma 7.7,and 10.7, 12.8 and 15.6 litre. latter rear axles, a widewhich range of air-sprung comfort, driving dynamics, safety, productivity operating economy, as well as a sweeping range of cab to sizes, engine ratings andI-See options, allowing customers the same route, operates theis directly affect their working lives. £1000 and possibly afair baninon their2013. licence. But penalties accelerator, gears andthreebrakes to ensure besizes, available as two-, and fourtrade April completely new and comes in the vehicles, or a load-optimised concreteoperating economy, as well as a sweeping range of cab engine ratings and options, allowing customers to tailor vehicles perfectly for any application. accelerator, gears and brakes said to ensure progress is as economical as variants possible,” can also affect the operator, as hauliers run the risk of axle vehicles, with 16 output form of the new OM 473 engine. mixer chassis with single-tyred drive sizes, engine ratings and options, allowing customers to tailorThe vehicles perfectly foreconomical anythe application. current Actros holds Guinness World Record progress is as as possible,” said Claes Nilsson, president, Volvo Truck losing their O-licence if an employee is found to be Time factors ranging from 238 bhp to 625 bhp. Mercedes said the Arocs will also be tandem are examples of the variety of tailor vehicles perfectly for any application. The current Actros holds the Guinness World Record for fuel economy at 40 tonnes gvw, but road tests have Claes Nilsson, president, Volvo Truck Corporation. driving without the necessary qualification. According the rules governing areavailable straight The current Actros holds the Guinness World Record for fuel economy at 40 tonnes gvw, road tests have The engines have been setting an example with itstodrive system. newDCPC, Arocsdrivers versions off shown the new model is designed seven perbut cent more frugal Corporation. An additional fiveat per cent saving in new istonnes seven per cent more frugal for fuelthe economy butfuel road tests have power when specified to 40 meet Euro 5 emissions regulations, The message from training companies is that all required to undertake 35 hours of production JAUPT-approved toshown meet future Euro 6 emissions The engine’s will be transmitted the line. Anmodel additional five gvw, per cent saving in fuel use is possible with Volvo Trucksʼ new Fuel while the ultra-clean Euro 6be shows anew four per when specified to meet 5version emissions regulations, shown the new model isEuro seven per cent more frugal use is possible with Volvo Trucksʼ Fuel who have yet to start their training need to act periodic training every five years The – andArocs the first deadline standard, and the trucks will by the PowerShift 3 automated has seven cabsdrivers available Package. This package encompasses cent improvement. while the ultra-clean Euro 6 version shows a transmission, four per when specified toas meet Euro 5 emissions regulations, Package. This package encompasses now to ensure they are able to legally work after the for all drivers to have completed this is September available for order a Euro 6 fitted astruck a standard. Drive in 14 different versions. As supplements training and monthly assistance – Fuel guests took turns to assistance headshows out on–aaFuel 17-mile cent improvement. whileThe the81 ultra-clean Euro 6 version four pertest training and monthly version programs are available been 35tohours deadline has passed. While there is a common the compact L, M or 9, 2014.which Once have the required of training2.3 m have cabs inDCPC Advice –only. and its aim to its cut fuel by drive, carefully chosen to aim simulate a variety of typical The 81 guests took turns to head on 17-mile Advice – is and is costs toout cut fuela costs bytest cent improvement. The BlueTec 6 engines are designed specifi cally developed for the vehicle’s S versions, the new Arocs can also be perception among drivers that the qualification is a waste been completed, drivers will be supplied with a Driver changing driving styles and increasing driving conditions. The route included singleand dualdrive, chosen to simulate a out variety typical test changing styles and increasing Thecarefully 81 guests tookdriving turns to head on aof17-mile the new Mercedes-Benz Actros is ʻbrilliantʼ. asdriving in-line six-cylinder engines with varied range of applications. fiMay tted with variants knowledge ofknowledge how toThe drive for maximum of timewith and money, the reality is it is not going to go away Qualification Card (DQC) Mark which theyreckons mustspacious keep with2.5 m carriageway roads. Each of included the four demonstrator ofroute to drive for maximum conditions. singleand dualdrive, carefully chosen tohow simulate a variety of typical Mark a May reckons the new Mercedes-Benz Actros is ʻbrilliantʼ. fuel-efficiency. trucks provided for the event made 10 journeys a total exhaust-gas turbocharger and The drive confi gurations offered for level cab fl oor. fuel-efficiency. and must be taken seriously. n carriageway roads. Each of the four demonstrator them when driving professionally. driving conditions. The route included single- and dualof almost miles covered onfour the Volvoʼs new I-Torque Euro 6the driveline reckons the new Mercedes-Benz Actros is ʻbrilliantʼ. Volvoʼs new I-Torque Euro 6– driveline trucks provided for the event made 10day. journeys a–totalrange from the 4x2 two-axle Mark May Although release images of intercooler to 700 provide good tractive the-Arocs carriageway roads. Each of demonstrator see our On each trip, the mpg figure achieved was recorded and at the end of the day the winner was Craig Stewart, production of which for the European production of which for the European of almost 700 miles covered on the day. the Arocs were not available as power at little more than the engine’s version with rear-wheel drive to 8x8/4, trucks provided for the event made 10 journeys - a total see our
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logistics manager at Widnes-based Ray Stewart Haulage, who an day impressive 11.4was mpgCraig in theStewart, 510 market get under way in autumn 2013 – and at ACCIDENT market will get under way in autumn 2013 – recorded each trip, thewill mpg figure achieved was theaveraged end of the the winner of On almost 700 miles covered on the day. bhp V8-powered Actros 2551, and Ray 11.8 mpg in the 450 bhp Actros 2545 model. Between11.4 journeys, guests also should make for additional fuel savings. “Isee our should for additional fuel savings. “Ilogistics manager Widnes-based Stewart Haulage, who impressive mpg the 510 ACCIDENT On make each trip, theatmpg figure achieved was recorded and at averaged the end ofan the day the winner wasinCraig Stewart, Torque reduces fueland consumption up to bhp racing enjoyed ‘hot laps’ of the Oulton Park circuit inthe two-seater cars piloted by professional drivers. Torque reduces fuel consumption by up to bhp V8-powered Actros 2551, 11.8 mpg inby 450 Actros 2545its model. Between guests feature on pageour 8 With new Volvo FHjourneys, series, Volvo isalso ʻpushing PERSONAL INJURY SPECIALISTS logistics manager at Widnes-based Ray Stewart Haulage, who averaged an impressive 11.4 mpg in the 510 ACCIDENT see With its new Volvo FH series, Volvo is ʻpushing see our Transport manager May of food waste and animal by-products recycling specialist John Pointon & enjoyed ‘hotfour laps’ of the Mark Oulton Park circuit inintwo-seater racing cars piloted by professional drivers. four bhp V8-powered Actros 2551,with and 11.8 mpg theminor 450 bhp Actros 2545 model. Between journeys, guests also the envelopeʼ in re-defining what a premium feature on page 8 per cent. Together I-See and other the envelopeʼ in re-defining what a premium Sons, summed up the feelings of many when he said: “It was a great day, very informative and enjoyable, and ACCIDENT PERSONAL INJURY SPECIALISTS Transport manager Mark May food wasteinand animal by-products John Pointon & per cent. Together I-See andof other minor ACCIDENT enjoyed ‘hot laps’with of the Oulton Park two-seater racing cars recycling piloted byspecialist professional drivers. truck can offer. improvements, the result iscircuit fuel consumption superbly organised. The new Actros is brilliant. The driving experience was fantastic and if the fuel feature on page 8 truck can offer. S P O T Sons, summed up the feelings of many when he said: “It was a great day, very informative and enjoyable, and improvements, the result is fuel consumption PERSONAL INJURY SPECIALISTS Transport manager of food and animal by-products recycling specialist John Pointon can drop byMark up to 10 cent. waste For the average performance figures are toMay be per believed it will be andriving unbeatable all-round package. The previous Actros is a & superbly organised. The new Actros is brilliant. The experience was fantastic and if the fuel feature on page 8 can drop by up to 10 per cent. For the average Sons, upthis feelings of he “Itlitres was aofgreat very informative and enjoyable, and PERSONAL INJURY SPECIALISTS continued. truck, can equate tomany ais saving ofstep up said: toforward.” 4100 fuel aday, year,” Nilsson feature on page 8 verysummed good truck -the but this new one a when huge performance figures are be believed will belitres an all-round package. The previous is a PERSONAL INJURY SPECIALISTS continued. truck, this can equateThe to ato saving of up to 4100 of fuel experience aand year,” Nilsson superbly organised. new Actros is it brilliant. Theunbeatable driving fantastic and trucks if theActros fuel On-road manners have received much attention, Volvo iswas claiming the new offer exceptional very goodmanners truck - but thisreceived new is a huge step an forward.” On-road have much and Volvo isall-round claimingwe thecan new trucks offer exceptional performance figures are to be one believed itattention, will unbeatable package. The previous Actrosfront is a handling thatʼs much like a car. “To be put things into perspective, even offer independent All enquiries are immediately to a We offer a completely no risk service ARE YOUfree, SUFFERING BECAUSE OF AN passed ACCIDENT? handling thatʼs much a new car. one “To puta things into perspective, we can This evenworld-first offer independent frontto unsurpassed very good truck - butlike this is huge step forward.” suspension, although initially only on left-hand drive vehicles. takes handling no matter YOU what the outcome of the claim ARE SUFFERING BECAUSE OF AN solicitor - who can usually say ACCIDENT? straight suspension, levels although initially only onNilsson left-hand drive vehicles. This world-first takes handling to unsurpassed We in the truck world,” said. All enquiries are immediately passed to a offer a completely free, no risk service you do not have to pay us. away if we can help with your claim. nothe matter the outcome of the100% claimof levels in the truck world,” Nilsson said. solicitor - who can usually say straight If claimwhat is successful you keep
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willyour handle your experienced Allif enquiries arewith immediately passed to a We a completely - An you do offer not have torecovered. pay us.free, no risk service away we can solicitor help claim. the compensation and will -explain everything no claim matter what outcome of 100% the Speak directcan to ausually solicitorclearly - who can Weisoffer athe completely free, no claim riskofserviceclaim - solicitor who say straight the successful you keep An experienced solicitor will handle your If Our aim is to achieve the maximum usually say away if- we can help do have to pay us. keep you completely to date. nonot matter what thefree, outcome of your claim away if we canstraight help with your claim. the compensation recovered. Speak direct to a up solicitor who can you We offer ayou completely no risk service -and compensation are entitled tous. as quickly claim and will explain everything clearly with your claim. you do not have to pay If the claim is successful you keep 100% of Youdo not needsay to visit us - away wewill can helpcan usually straight ifhandle we help no matter what the outcome of your claim as possible. Our aim is to achieve the maximum An experienced solicitor your and keep you completely up to date. Your claim isyou handled by an experienced If your claim is successful you keep 100%you no the compensation recovered. with your claim. matter where live. you do nothard have to pay us.result compensation you are entitled to as quickly claim and will explain everything clearly We negotiate for the right solicitor, explains everything of the recovered. You do not needwho to visit us - we can helpclearly as possible. aim is your tocompensation achieve the maximum and Your claim isyou handled byup anto it in interests notkeep to 100% We have akeep very ethical approach and do you completely date. isOur Ifalways your claim isbest successful you and keeps completely upexperienced to date. you nosolicitor, matter where you live.everything We aim toyou achieve maximum compensation arerecovered. entitled to as settle before the full extent ofthe your injuries who explains commissions or pay insurers for clearly We negotiate hard for the right result - quickly nottake of the compensation You do not need to visit usus - we can help You do not need to visit we can help compensation allowable, as quickly as as possible. is known. it is always in your best interests not to your We details. have very ethical approach and andakeeps you completely up todo date. Webefore aim tothe achieve the of maximum youyou no matter where you live. no matter where you live. possible. settle full extent your injuries nothave take commissions ortopay insurers for We negotiate hard the compensation right result as There are 2 elements toforyour You do not need visit us we can help We been successfully helping injured compensation allowable, as quickly is We doanot take commissions or and pay do We negotiate hard- interests for right itforisthe always in your best notresult to - andyour We have very ethical approach (1)known. injuries suffered (2) the for financial you matter where you peopledetails. for ano long time - you are in live. safe possible. insurers for your details. if necessary will take your claim all the way losses or expenditure because of the settle before the full extent your injuries not take commissions or pay insurers for There are 2 elements to your compensation Wehave been successfully helping injured with us.not to a Courthard Trial. accident, including lost income. We do take commissions or pay is We negotiate for the result - andhands known. (1) for the injuries suffered - (2)right for financial We have been helping your details. people for acan long time -significant you are ineffect safe on insurers for your details. An accident have a if necessary will take your claim all the way losses or expenditure because of the injured people We claim compensation for your injuries We ask the other party’s insurers to pay for There are 2 elements to your compensation hands We have been successfully helping injured with us. your lifeWe -for inhave current financial to afor Court Trial. accident, including lost income. athe long timehelping and havesituation private medical treatment iffinancial this-will help and for your or (1) the also injuries suffered (2)losses for financial people for abeen long time - you are in safe you recover more quickly. can you afford to do nothing? recovered £Millions expenses caused by the accident, including An accident can have a significant effect on losses or expenditure because of the We ask the other party’s insurers to pay for injured people We claim compensation for your injuries - you lost including wages. yourhands life inwith the us. current financial accident, lostifincome. private thislosses will help forin-acompensation long time and have situation andmedical also fortreatment your financial or are in safe hands with us. you recover more quickly. can you afford to£Millions do nothing? 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TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
Driver CPC focus:
hecking your vehicle is safe and roadworthy before driving it on the road is an essential part of a driver’s working day. For goods vehicles over 3.5 tonnes, it’s a legal requirement for a check to be done on the overall condition of the vehicle each day it works. Defects must be noted, reported and resolved. These days, most companies will
have a system in place where defect sheets are filled in and handed to the person in charge of transport either each day, at the end of each week, or simply when a defect is found. If no defects are found, a report does not need to be kept, as it’s considered a ‘nil report’. Checksheets which do have defects listed on them have to be kept for 15 months. The responsibility for carrying out a daily walk-round check will generally fall on the
I DON’T LIKE MONDAYS… 1
Take your time
Many firms will have their own system of defect reporting. For example, you may be supplied with a logbook which details all the items to be checked from Monday through to Friday. Be aware that if you are new to the vehicle on the first day, the previous week’s reports may have a defect listed. Plus, all trailers and equipment such
Here’s how to carry out a comprehensive daily check of your vehicle, making sure you stay safe and legal By Dougie Rankine Photography DOUGIE RANKINE
driver, but in a rain-swept yard on a Monday morning it can seem like the easy option to run a list of ticks down the sheet just to get on the road – but if you’ve missed a fault, it can have serious consequences if you’re stopped by DVSA or have an accident. All CPC training providers will offer courses on Daily Walk-Round Checks and Defect Reporting. Generally, the course will last one day and take seven hours, which will go
towards attaining your 35 hours of periodic training. Over the following pages we’ll detail how to check everything on your vehicle, helpful kit you might want to carry, official information from DVSA and some helpful online resources Thanks to Scottish Iveco dealers AM Phillip and Kerr & Smith for use of their EcoStralis demonstrator while compiling this article.
Ready to start
as rear-mounted forklifts will have their own checksheets. It’s not unknown for a truck to come back to base on a Friday with a fault developed that day, the regular driver rushes off on holiday and nothing is done about it until you turn up on Monday. The second you take that vehicle out on the road with, say, a smashed light or broken wheelarch, it’s your responsibility.
The following comprehensive guide to checking a vehicle assumes you are encountering the vehicle for the first time.
First up, observe the vehicle as you approach it for anything obvious – leaning to one side, a flat tyre, bits of bodywork missing, torn curtains etc. If it looks OK, hop into the cab, making sure the steps, door and grabhandles are in working order.
Dangerous or not?
Some defect reports will give you the option of checking a box marked ‘Dangerous’ or similar. Essentially, it means certain items can be listed as defective, but the vehicle can still be used while repair is organised. For example, a single broken curtainsider strap or a dented side rail is not going to mean the vehicle is no longer safe to use. However, it is important to ensure the items are repaired at the earliest opportunity.
INTERNAL CHECKS 6
Does it pull out, retract and fasten properly? Also check to ensure the webbing is free of damage.
Check mirrors and windows are free from grime
Every lorry driver will need certain equipment to help them do their job, for example a hard hat and waterproof gear are vital for those who deliver onto building sites. Here’s a few simple items which will help you carry out checks, and keep the vehicle safe. ■ Two items that should be part of every driver’s ‘toolkit’ are a torch and a pair of handling gloves. It will often be dark when carrying out checks, and even a little LED pen torch will help greatly when you’re looking underneath vehicles. Gloves? Well, lorries are generally covered in all sorts of grime, so it pays to keep a few pairs handy in the cab! ■ An item to operate the brake pedal to enable you to check to see if the brake lights are working is helpful for daily checks. You can actually buy something called a ‘brake pedal depressor’ or similar, but to be honest a block of wood wedged between the pedal and the seat does exactly the same job – and, of course, for a fraction of the cost. ■ A bottle of glass cleaner and kitchen roll/cloth is a big help for cleaning
Ensure all kit is properly stowed
windows, mirrors, numberplates and lights in winter, which can often become filthy very quickly. ■ A bottle of screen wash. One of our pet hates – empty windscreen washers! An old two-litre pop bottle with some ready-mixed can come in very handy – especially if the last kind soul to use the truck emptied them and didn’t think to tell you about it. ■ Screwdrivers and spare bulbs. Selfexplanatory, although if you’re expected to change bulbs, you may need some basic training on how to access them.
In the cab, insert either your digital tacho card or analogue tacho disc and set the mode to the ‘crossed hammers’, which indicates ‘other work’. Check the tacho calibration plaque is in date (usually found on the door or thereabouts), the display for any messages, and the time is correct. It’s surprisingly common to find a tacho showing the wrong time – this needs to be reported on your checksheet, as it is an offence for which the driver can be held responsible.
While in the cab, start the engine, then hop outside and check for excessive smoke that could potentially indicate a problem. Too much smoke is never a good thing
Always check the time is correct on the tacho
10 Instrumentation With the engine running, observe
Gloves and a maintenance light are essential items
Check your glass
Sweep from left to right – check the nearside mirrors are not damaged and set correctly. Is the windscreen free of cracks? Is it free of obstruction from stickers, sat navs and cuddly toys? Are the side windows clean? Look over the dash; does the heater fan operate? Are there random wires hanging out of it?
the gauges for air and fuel. Some trucks have an information display which will inform you of faults such as bulb failure or low fluids, so make use of these systems if they’re on your vehicle. Try the hazard light switch, horn, indicator stalk and light switches. The wipers must clear the screen and park correctly, and the washers must be operational. Is the steering wheel secure and free of damage?
TSN DRIVER CPC SPECIAL
ISSUE 322 SPRING 2014
3 Blackwell Drive, Springwood Ind. Est. Braintree, Essex. firstname.lastname@example.org
INTERNAL CHECKS 11 BRAKES Check both the parking and service brakes are working, that the brake pedal is secure and free of play, and the anti-slip cover is intact. Is the foot brake operating both the tractor and trailer? Hold your foot on the brake and observe the air gauges for leaks.
Driver information systems can inform you of certain faults
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All visible wiring must be fully insulated
POSITION SECURITY & CONDITION 12 STARTING 16 BATTERY It’s good practice to start from the front The battery must be securely held of the vehicle and check from the top down, then work clockwise round the vehicle.
in place (not merely by its cables), and it must not be leaking. If it is, the battery must be replaced.
END 13 FRONT Working from top to bottom, check the
17 MARKERS All markers must be in good order and
marker lights are working and the windscreen, wipers and mirrors are intact and free from damage. Check bodywork (grille, bumper, corner sections) is undamaged and secure. The lights must all operate correctly, the lenses must be intact and the bulbs must show the correct colour.
present if the vehicle requires them (eg, ADR boards). Check they are clean, secure and clearly visible.
& OIL LEAKS 18 FUEL Check there are no visible leaks from Transport_training_157x127_Vert_Bus.indd 1
either the engine or the fuel tank. Check the fuel tank cap is intact and the tank itself is free from damage.
CONNECTIONS 19 ELECTRICAL All visible wiring must be insulated and not in a position where it will get caught or chaf on another part of the vehicle.
WHEELS & TYRES
14 Check all nuts and studs are intact,
COUPLINGS 20 BRAKE Couplings must be free from
and the wheelnut markers if fitted. If none are, look for rust lines which may indicate the nuts are not tight. Look for signs of an under-inflated tyre. Check the tyres for tread depth, sidewall damage and cracks. Look between the tyres on twin-wheeled axles for trapped debris.
damage and debris and located correctly. Look out for bulging, kinks, corrosion and general wear to the suzies. If the engine is left running until the air pressure is built right up, then it will be easier to hear/locate leaks.
SUPPRESSION 15 SPRAY All equipment must be fitted where required, stiff, secure and free from mud and debris.
Check the fuel tank is not damaged and the cap is intact
DOORS & STRAPS 21 CURTAINS, Check the condition of the body/trailer. Check curtains to ensure the straps are
DO YOUR DAILY CHECKS ON YOUR iPHONE! There’s a great free app available from the Road Haulage Association that allows you to carry out daily checks on your phone. It can effectively do away with defect report books or daily log reports – just fill them out on the app, store them on your phone and share them with your transport manager. It’s also packed with a load of other handy features such as traffic reports, a Ensure wheelnut markers are correctly aligned
countdown timer for tacho breaks, a GPS locator that allows you to send out and record your current location, a torch, RHA updates and access to an online store full of useful stuff for drivers. Currently available for iPhone and iPad, there’s an Android version on the way too. Check it out via the RHA website or via the Apple App Store.
03/09/2012 13:40:15 intact and there are no rips or tears. Rear doors and latches must be checked to ensure they are secured correctly.
SECURITY 22 LOAD Check the load is correctly positioned on the vehicle and secured so it will not move in transit.
23 DVSA The DVSA website (http://tinyurl.com/nk4ebma) is packed with useful info and advice to ensure you stay safe, legal and on the right side of the law. Its Guide to Maintaining Roadworthiness is free to download.
TSN DRIVER CPC SPECIAL
ISSUE 322 SPRING 2014
LGV DRIVERS TICKS ALL THE BOXES NOVADATA HELPS DRIVERS COMPLETE TRAINING
rom September 10, 2014 most HGV drivers who drive a vehicle of more than 3.5 tonnes for hire and reward will be obliged by law to carry a Driver Qualification Card (DQC). In order to obtain this, drivers must complete 35 hours of Driver Certificate of Professional Competence (Driver CPC) training, which enables them to obtain a DQC. Currently this is issued by VOSA, but it will soon be issued by the new Driver and Vehicle Standards Agency, which replaces both AGENCY DRIVERS VOSA and the DSA. Fitting in 35 hours can be tough in a busy driving career, so a good option is a Visit Novadata five-day course which takes you from start to finish on Driver CPC training in a single week, allowing you to obtain a DQC in plenty of time for the deadline. for nationwide For drivers who prefer not to do this, LGV driver opportunities Novadata also runs one-day courses so you hen the Driver CPC requirement But the world is your DCPC oyster. Work can complete training in seven-hour modules. came into force, for many it with your clients on a variety of modules. Novadata has added weekend dates to help was a bane, for others it was Aviation Security, Road Side/Trackside No. 299 JULY 2012 •–ISSUE at www.truckingmag.co.uk drivers complete this before September. long overdue. For LGV Drivers, it was a Safety, Security & Theft Prevention these Drivers who obtained their vocational timely exercise that enabled the company are all relevant and specialised areas that licence before September 10, 2009 simply to re-evaluate their clients’ needs and LGV Drivers and other agencies could and have to attend Driver CPC training, which requirements. arguably should provide. Novadata manages to make a relaxed and Aside from the normal turbulence that But how do you decide, and on what 28/11/2012 09:32 comes with the territory of recruitment, merits? the introduction of the DCPC was also the It’s simple: Ask your clients. perfect opportunity for agency users to paint LGV Drivers was formed in January 2011. a larger picture of what their requirements Their pre-launch experience amassed to over were, supported by a nationwide official roll 25 years in both the driving and recruitment out. sectors, and their client base is as diverse So what DCPC modules does the firm as government assignments issued on nz Actros premium What are LGV’s expectations recommend? non-disclosure agreements through to range was the star of drivers? providing new passes and ex-military staff f the North-West’s The answer is easy. Listen to your with permanent jobs. And then there is every rt operators, a clients’ at requirements and return back to type of LGV driver you can conceive that’s in d by leading the traditional values of providing a service between. Starting from their Grade 2 Listed Offices Enza. your client requires, rather than kitting your workforce out to deliver on an assignment at the prestige location that was Hilton Hall in they may never receive. Featherstone, Wolverhampton, the business t in Cheshire, the Continuity and consistency is vital for the now occupies a branch and training facility at t chance to put the three parties in the business relationship. the Hollies Truck Stop, Cannock and regional ads. um truck for longThe driver wants regular work, the client offices in Warrington, Milton Keynes, Luton t, designers and more often than not wants the same driver, and the recent acquisition of another branch ide the best possible and training facility in Hemel Hempstead. productivityand and the agency certainly wants more eeping range of cab opportunities to supply the right driver. For more information, visit allowing customers to Listening to your client and asking them to www.lgv-drivers.co.uk plication. inness World Recordwhat their requirements are is and will decide n an industry full of legislation and , but road tests have always be paramount. regulation, it is difficult to find qualified and cent more frugal Naturally, the requirements change from experienced assistance to help through ssions regulations, n shows a four per to client, and there will always be client the jungle of undertakings and laws. It was common with this in mind that Penkridge Transport d out on a 17-mile test themes (for example, SAFED, Management Limited decided it was time they a variety ofManual typical Handling, Tail Lift Operation etc). ded single- and dualput their experience and contacts, throughout Mark May reckons the new Mercedes-Benz Actros is ʻbrilliantʼ. ur demonstrator the transport industries, to good use. fter successfully providing DCPC 10 journeys - a total day. In November training locally, PLUS Training is to see our2012 and after much ieved was recorded and at the end of the day the winner was Craig Stewart, discussion with family and industry colleagues, expand its Driver CPC consortium Ray Stewart Haulage, who averaged an impressive 11.4 mpg in the 510 ACCIDENT managing nationally. 11.8 mpg in the 450 bhp Actros 2545 model. Between journeys, guests also S Pdirector O TPaul Duncan made the rk circuit in two-seater racing cars piloted by professional drivers. decision to establish Transport “It’s just the next logical step for feature on pagePenkridge 8 PERSONAL INJURY SPECIALISTS food waste and animal by-products recycling specialist John Pointon & Management Limited to give the opportunity ny when he said:APPROVED “It was CENTRE a greatAC01549 day, very informative and enjoyable, andus – to provide continued great service s is brilliant. The driving experience was fantastic and if the fuel to all operators and drivers the chance and courses to our driver delegates, but Suffering physical & financial pain? ved it will be an unbeatable all-round package. The previous Actros is a to understand the undertakings that they around the whole country,” said director of is a huge step forward.” ultimately take on with the roles. training, Nick Wilson. “We’re presently on beginning, a recruitment to find high All enquiriesIn arethe immediately passed to to akeep processes We offerdrive a completely free,suitable no risk service no matter what the outcome of the claim solicitor simple - who canand usually say overheads straight the low, Penkridge was calibre candidates us and deliver away you do not haveto to join pay us. With 4 nights Accommodation if we can help with your claim. If the claim is successfulneed you keep of operated from the family home until it became CPC training. Applicants to100% have An experienced solicitor will handle your the compensation recovered. claim and will explain there everything clearly apparent was a greater need than first appropriate knowledge of the subject £149 inclusive Our aim is to achieve the maximum and keep you completely up to date. compensation you are entitled to as quickly thought. With legislative deadline in respect of they intend to deliver and appropriate You do not need to visit us we can help as possible. www.recoverytech.co.uk where you live. looming, Penkridge made the the Driver CPC experience of delivering training, so- LGV you no matter We negotiate hard for the right result it is always in your best interests not to We have a very ethical approach and do the operation could no longer drivers and operators may settlelicenced before the full extent of your injuries not takedecision commissionsthat or pay insurers for Online booking and payment is known. your details. be best served from the humble beginnings of certainly be suitable!” There are 2 elements to your compensation have been successfully helping injured for interested the injuries suffered - (2) for financial the back spare room. The need to establish a If you(1) are in becoming part of We Comply and Relax people for a long time - you are in safe losses or expenditure because of the 0161 669 4300 hands with us. permanent base took shape in the form more the PLUSaccident, consortium, contact including lost income.Nick Wilson can have a significant effect on We ask the otheron party’s insurers to 1654 pay for or An accident of the current office space located in the North for more information 0844 770 & Hams Hall 01332 638080 your life - in the current financial situation private medical treatment if this will help Subject to change you recover more quickly. afford to do nothing? Shropshire. visit www.spaceandpeopleplus.com/affi liatescan youof & South East 01707 636680 Penkridge adapt their courses to clients CALL NOW to take advantage of our FREE no risk service
papeRFOR FoRTRUCKERS TRuckeRs PAPER News W
friendly experience. Those who gained their vocational licence after September 10, 2009 need to take a slightly different route, but Novadata can guide them through this too. The company also runs highly successful Transport Manager CPC Road Haulage training courses, with a higher than industry average pass rate. Drivers can choose Novadata Driver CPC courses which can help them achieve other qualifications, such as a three-year first aid qualification, or they can take ADR training, including radioactives and explosives, which counts towards up to 21 hours of Driver CPC training. For more information, visit www.novadata.co.uk
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and their needs. They work off of the Visual, Auditory, and Kinesthetic (VAK) principle of training. This principle looks into the natural preference for the way in which we favour to receive, process and impart information. Penkridge fully understand that nobody is definitely one or the other, and not everybody’s learning preferences are the same – and with this knowledge, Penkridge and its team strive to offer courses that are fully engaging to every learning type. Not only training, but Penkridge offers full driver support. If you attend one of their highly recommended courses, not only will they ensure you gain your DCPC and continue your much-loved career, but they will also aid in answering any issues you may have in regards to your transport career. Penkridge Transport Management has fast become a tight-knit organisation with a high professional standard that personifies honesty and integrity that is the foundation of the organisation. With this approach, they pride themselves with complete attention to the issues at hand and the knowledge of full compliance to keep businesses safe and profitable. For more details, visit www.penkridgetm.com
TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
Think the Driver CPC is a waste of time? This course begs to differ – it teaches drivers how to properly control a skid and reduce the risk of rolling a truck on the road, and By Andy Stewart PHOTOGRAPHY MERCEDES-BENZ could very well save lives
here’s a huge number of DCPC courses available to drivers looking to brush up their professional skills and achieve the required 35 hours of periodic training ahead of next September’s deadline. Some courses, like those which shore up understanding of working time regulations, tachograph use, or eco-driving are of obvious benefit; while other subjects can vary widely and should be carefully assessed before a driver exchanges his hard-earned money for a spot in the classroom. But one practical course, offered by CRYdel with the support of Mercedes-Benz Driver Training, is particularly beneficial for all drivers (though we admit it’s not cheap, with places costing upwards of £430 +VAT). It not only demonstrates how to properly control a truck in the event of a skid, but also offers drivers the rare chance to safely roll over a tanker, demonstrating just how easy it is to cause a potentially fatal and hugely expensive accident – and more importantly, how to avoid it.
Steer or stop? The course takes place at the MIRA Proving Ground on the outskirts of Nuneaton, Warwickshire and begins with a classroombased discussion of what to do and what not to do when approaching an unforeseen obstacle in the road. According to course leader Dean Jordan, a driver’s natural inclination to jam on the brakes and swerve around the hazard can do more harm than good. The laws of physics dictate a vehicle’s tyres have a finite amount of grip. If a driver brakes and steers at the same time, that grip is split between the two actions – so if 80 per cent of grip is used for braking, then there’s only 20 per cent left for steering, which is most likely not enough to get you out of trouble. The Skid & play: Negotiating MIRA’s wet-handling track is great fun, but the lessons learnt are vital
Training tanker is fitted with special outriggers to prevent vehicle tipping completely
advice, therefore, is that in extreme situations, a driver should either brake OR steer, and not try both at the same time. “It’s counter-intuitive, but safer,” says Dean. Of course, some situations require a driver to do both – and in those circumstances, brakes should be released a few seconds before steering is attempted, to give the wheels time to spin up. Also of vital importance is declutching during emergency manoeuvres (if you’re running with an automated ’box, it should be flicked into neutral to guarantee disengagement of drive). Otherwise, the truck is still being told to move forwards, which will further reduce the amount of grip available for braking or steering. Brakes should not be feathered either, as it can confuse ABS/EBS systems. “If you need to brake, keep your brake on and let the technology do the work for you,” says Dean. Regaining control when negotiating bends is also covered. The procedure to
correct oversteer is to declutch/engage neutral, then if necessary counter-steer into the skid. To correct understeer, decelerate (lift foot of accelerator, rather than engage braking) and if necessary alter steering. The theory set out, it’s time to put it into practice on the skid pan. MIRA has a specialist low-friction circuit and MercedesBenz provided us with New Actros tractor units to use for the exercises. During the session, course members are encouraged to create a skid by entering the pan at speed, then applying some steer until the tyres lose their grip. Once skidding, the driver has to regain control of the vehicle and successfully avoid an obstacle (in our case, traffic cones). It’s certainly entertaining – but at the same time, the skills course members develop during the exercise will increase their chances of avoiding an skid accident when back out on the road.
Tipping point Once we’re done on the wet-handling course, it’s back to the classroom for some eye-opening lessons on how to avoid rolling a truck on the road. In the UK, there are 12,000 rollover accidents each year involving vehicles over 3.5 tonnes, and on average each accident costs a staggering £1 million to clear up. There are three contributing factors in a rollover incident: speed, centre of gravity, and the radius of the turn. If a vehicle’s centre of gravity is high (for example, if the load is top-heavy), then it will require less speed to roll over. There’s also no way for the driver to know his trailer is tipping over until it’s too late, as there’s no sensation of the movement inside the cab. “This is because rollovers start from the rear of the vehicle, and the last wheel to leave the ground is usually the one under the driver,” says Dean.
Most tanker rollovers occur just after a driver has negotiated a roundabout and starts to accelerate away, which can increase the movement of product that has already been set in motion during the previous turns. “Traffic lights on roundabouts are also a contributing factor,” says Dean, “as drivers are tempted to accelerate into a bend in order to beat the lights. You’d never accelerate into a bend under normal circumstances.” So what can be done to prevent a rollover from happening? The most important thing is to make sure roundabouts are approached slowly. If you’re coming in too fast, it’s better to stay straight and jam on the brakes to provide maximum grip for slowing the vehicle. It might mean the truck goes straight over the roundabout, but this, says Dean, is preferable (and safer) to rolling over. “And if a rollover is going to happen anyway, braking will reduce the chance of things on the street entering the cab and killing you,” he points out. A sobering thought, indeed. The theory is sound, and it becomes crystal clear once a driver initiates a rollover on the test track. Using a specially kittedout artic tanker with outriggers, Dean asks us to put the truck into a turn to simulate a roundabout. Travelling at what feels like a comfortable and safe speed (around 18 kmh), all appears fine. But when Dean instructs us to give it just a bit more gas, we’re shocked to look in the mirror and see the rollover occur at around 23 kmh – and the first feeling we have that the vehicle has rolled is the thump of the outrigger as it hits tarmac. It’s not often a driver gets the chance to roll a truck in absolute safety, and this course serves to highlight the value and relevance of quality DCPC training. ■
Course leader Dean Jordan explains the theory behind rollover prevention
TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
DCPC FOCUS: SAFE REVERSING – BANKSMAN TRAINING
he official advice on reversing goods vehicles is that it should be avoided whenever possible. Employers are encouraged to remove the need for reversing both on and accessing/ exiting their premises. In a perfect world, we would all drive in one gate of a site, load/ unload and then go straight back out the other end. As we all know, the world is not perfect and all across the land are places that were never designed with big trucks in mind. What might have been fine for a Thames Trader with a few sacks on its back 50 years ago is hardly ideal for an artic with 45 ft curtainsider trailers – but them’s your apples. There are places where pedestrians wander about, places where you have to reverse out onto the road, places down urban streets with cars parked everywhere – and we all just have to get on and deal with it. In recent years, the advances in Health & Safety have meant if reversing is necessary on a site, appropriate risk assessments MUST be undertaken and control measures
Reversing on and off site can be dangerous, so many companies employ a banksman to help guide vehicles safely. Here’s our nononsense guide to banksman basics
wagon, flailing his hands around yelling “left a bit, no right a bit, back it up, right hand down, easy does it…” and so on. While us, as drivers, will probably not be called upon to act as banksmen, controlling and manoeuvring the vehicle ultimately comes down to the person behind the wheel – and it’s important that driver and By Dougie Rankine Photography Steve McCann banksman can work together. A number of driver training companies are now offering banksman courses as part of Driver CPC, cost and quality of implemented to keep everyone safe. If they which can help give drivers a products has greatly are not, the HSE will come down on those For more about the Driver better understanding of the improved over the past responsible like a tonne of bricks, and there CPC, the amount of training process of being guided by a few years. Cameras have been a number of cases of heavy fines you require to stay legal and the courses on offer, go to banksman, and also the signals alone cannot be relied being handed out following accidents. www.jaupt.org.uk involved. According to statistics, nearly a quarter of upon, though. There is no one specific set of When it is established all all deaths involving vehicles at work occur signals for banksmen (there are a other control measures do not during reversing. Many other reversing number of different signals and methods reduce risk enough, then companies accidents do not result in injury, but cause available). But what’s crucial is both driver will look to appoint a trained ‘banksman’, expensive damage to vehicles, equipment and banksman understand what the signals who is responsible for guiding vehicles on and premises. So these days, many mean before guided manoeuvring begins. and off site as required. They will have had companies will have implemented control We have listed some of the main signals specific training in this role. It’s not really measures to minimise risk. here, but it may be that your trainer uses acceptable any more for Bazza from the For one, it’s now a lot more common to different ones. warehouse to wander about behind your find rear-facing cameras in trucks, and the
More on the web
PUBLIC HIGHWAY BANKSMaN 1
Learn the ropes
We’ve all seen it before – a bloke in a hard hat out in the road, tentatively stopping traffic before waving a lorry off a building site. While it’s better than nothing, it’s not ideal and there’s training available for those who need to guide vehicles onto the public highway. The training for a standard vehicle banksman will not generally include any authority for the banksman to become involved in the direction of vehicles on the public highway. Any banksman asked or required to assist in this area must act with great care and avoid unnecessary obstructions to other road users.
DRIVING ONTO SITE Keep your distance! Don’t get too close to the vehicle, or you won’t be seen and run the risk of injury
Don’t get too close
The last thing a banksman wants to do is to get too close to the vehicle. For starters, the driver may not be able to see you, and you then also run the risk of being run over or crushed. Stay clear of the vehicle, so that the driver can see you at all times.
Additional courses are available for ‘Public Highway Banksman’. This will generally be for qualified vehicle banksman to stop traffic on a public highway for short periods of time to allow site deliveries to be completed. There are legal requirements for stopping traffic on the public highway, signage requirements along with safe systems of operation and signal. Courses will also end with practical and theory tests.
THE DANGERS 3
Know the risks
To do their job, banksmen have to stand close (but in a safe position) to where a vehicle is reversing, which can put them at risk. Using banksmen to control reversing operations can put the banksman in the potential danger area of a reversing vehicle. Every year, banksmen suffer serious and fatal injuries while at work – don’t crush or be crushed!
If drivers are not able to see clearly (or lose sight of a banksman) behind the vehicle for any reason, they should apply the brakes and stop.
Precautions for visibility
Use high-visibility equipment. Banksmen are sometimes given a
Some sites require use of a banksmen during manoeuvres
high-visibility vest of a different colour to other site workers to help distinguish them. Vehicle and site-fixed visibility aids (such as mirrors) can be used, as well as portable radios or similar comms systems.
The crush zone
While acting as a banksman, it’s important to be aware of everything that’s going on all around you. That means not simply walking backwards without looking where you’re going. You may find yourself backed up against a bollard, and then the truck crushes you into it.
The standard signals are given in the Health and Safety (Signs and Signals) Regulations 1996 L64, available from HSE Books (http://books.hse.gov.uk).
Scout it out
Guiding from the front
Many sites will have signs telling drivers there is no reversing on site without a banksman, or that all drivers must report to reception. At any unfamiliar site, it’s well worth checking it out first before potentially blocking the place up by driving into an area you shouldn’t be accessing.
Some banksman training will teach you to manoeuvre vehicles from the front, and in some instances this system is more suitable than standing to the rear of the vehicle. Standing well back, you will have an excellent view of what is going on around you. Obviously this will not work so well when backing a truck out of a warehouse door or onto a road, but it comes in handy and the technique is used by the Armed Forces.
Guiding from behind has advantages in some situations
TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
Before manoeuvring, make sure both banksman and driver understand the signals that’ll be used
Happy St Patricks Day!
Savour the Bank Holidays
Plenty of Barbeques to be had!
Try not to be a fool!
FIFA World Cup Begins!
Don’t forget Aunt Doris’ Birthday!
www.penkridgetm.co.uk email@example.com Tel: 01961 700 900
PROBLEM REVERSING AREAS
SELECTED BANKSMAN SIGNALS
Best of the worst
We’re sure you have your own ‘favourites’ in terms of the worst places you’ve come across for reversing, but here are a few of ours…
START MOVING/ END OF MOVE Hand raised in the air. Can also be a thumbs-up.
TRAVEL TOWARDS ME Both palms facing upward, moving arms in upward motion.
TRAVEL AWAY FROM ME Both palms facing downwards, moving arms in downward motion. Alternatively, use pointing fingers from head height, as from a distance it may be possible for the driver to get the palms up/palms down signals the wrong way round.
Many timber/builder/plumber merchants will have their warehouse door adjacent to their car park, which means not only do you have pedestrians to deal with, you’ll also have builders’ vans. They will park them everywhere, thinking nothing of blocking off your tail-swing room, or boxing you in altogether. Or resting timber on the side of your trailer while they slot it out the window of their van. Beware!
EMERGENCY STOP Both hands crossed over head. Also used is both arms up in a ‘Y’ shape (note: ‘M’, ‘C’ and ‘A’ are not used). MOVE TO THE RIGHT Right arm raised (guiding from behind).
MOVE TO THE LEFT Left arm raised (guiding from behind). In some cases, drivers should add steering lock gradually until the signal is changed.
CLOSING GAP At the end of the reverse, if the vehicle is nearing a loading dock or parking area or similar, use two hands, bringing them together to indicate the closing of the gap.
Shops & supermarkets
A lot of small and medium supermarkets have notoriously poor access. That’s why you see those artics with the funny little single-axle trailers. As ever, members of the public will unwittingly put themselves in danger, sneaking round the back of trucks and leaving cars parked everywhere. Be particularly wary of any that are located near pubs. Drunk people will not just stagger in your way, they may also A) ask for a lift, or B) try and steal the goods.
Some farms are very tight to deliver to, and much respect is due to bulker and livestock hauliers who negotiate acute
When acting as a banksman, wear a different coloured hi-vis vest for added visibility
angles and single-track roads day in, day out. They may be quiet, but this can often mean your presence is not expected. Also, animals are notoriously stupid and will often want to throw themselves under your wheels during a tricky blindsider.
There’s little worse than being asked to deliver or collect something from a housing estate in a wagon that’s patently not designed to be there. Blinds will twitch and neighbours will come out to observe you attempting a 60-point turn at the bottom of a cul-de-sac without making a foot-deep divot in their lawn with your 22.5 inch wheels, or knocking down the overhanging branches of Victor Meldrew’s prize cherry tree. The plus point is if you time it just right, you can really annoy school-run mums in Chelsea Tractors, as the last thing they expect to come face to face with is you. ■
Top 10 Tips!
Always ensure you remain visible when acting as a banksman, and always wear a hi-vis vest
■ Get trained – banksmen must be trained correctly for the work they do. ■ Be seen – hi-vis clothing is essential. Some banksmen wear a different colour to other employees.. ■ Agree on the signals – both driver and banksman must know and agree the correct signals. ■ Make sure you stay in sight of the driver or his mirrors, so he can always see you. ■ Be continually aware of all that is going on around you – if a pedestrian or customer is creating a distraction, stop the manoeuvre until it’s resolved.
■ A banksman who may need to stop traffic on the road will need additional training as a Public Highway Banksman. ■ Drivers: If you are driving and you lose sight of the banksman, stop the vehicle immediately... ■ Drivers: Become familiar with the site and any potential hazards before attempting a move. ■ Drivers: If you’re not happy with instruction, or they are not clear, stop the manoeuvre and say so. ■ Drivers: Take your time and don’t rush manoeuvres.
TSN DRIVER CPC SPECIAL
ISSUE 322 SPRING 2014
DCPC FOCUS: KEEPING A CLEAR HEAD
h ere’s a classic Country and Western song called Six Days on the Road, which contains the lyric: “I got 10 forward gears, and a Georgia overdrive. I’m taking little white pills, And my eyes are open wide.” Many years ago, American – and European – truckers would often run for as long as they possibly could, covering vast distances, pulling all-day-all-night runs fuelled on amphetamines. Those days are long gone – with modern technology, this is confined to the history books. However, drugs and alcohol are hot topics in the industry right now. There is legislation being discussed across Europe about fitting Alcolock immobilisers
We examine how the consumption of drink and drugs can affect your proficiency behind the wheel, and what you need to do to make sure you’re always on the right side of the law By Dougie Rankine PHOTOGRAPHY VARIOUS
(www.alcolockgb.com) as standard to goods vehicles, and Volvo has even been offering vehicles with them fitted as standard on the Continent for years. France has recently made it law for all drivers to carry an approved breathalyser, and Scotland may lower its drink-drive limit to less than that of the rest of the UK. In this article, we will look at the effects of drugs and alcohol on driving – this subject is widely available as a
72 hours. So, even if you were to go out partying on Saturday, by the time Monday rolls around, there is every Driver sleepiness is chance you will still be estimated to account for JUST SAY NO under the influence of around one fifth of accidents Many companies have whichever substance(s) you on Britain’s roads, and is now introduced random drug have taken. Not only will you responsible for around 300 testing. It’s essential for hauliers run the risk of being caught, deaths per year. to have a ‘robust policy’ on your ability to drive will be drugs and alcohol; if an incident impeded. Don’t do it! occurs in which an employer is found to have allowed a driver to get behind the wheel while under the influence, they can also SERIOUS CONSEQUENCES be held responsible for any consequences. Drug-driving is considered as serious an Research shows almost a quarter (22 per offence as drink-driving, and carries the same cent) of those killed in road traffic accidents penalties – a minimum one-year driving ban (RTAs) in the UK have illegal drugs in their and a fine of up to £5000 or up to six months bloodstream. in jail. Police can carry out roadside tests to Now let’s be honest – it should be glaringly judge whether you’re unfit to drive due to drug obvious you should never take any of the intake, but they can’t test for the presence of substances listed in this section if you are drugs in your body – yet. In many European intending to drive anything, never mind a countries, police have roadside drug-testing truck. Furthermore, possession of illegal drugs kits and the UK is expected to follow suit. If a is an offence and you can be hit with a fine or police officer deems you unfit to drive, you’ll even imprisonment. Unlike alcohol, the effects be arrested and taken away for further of drugs can remain in your system for up to investigation. You may then be tested for the presence of drugs through a biological test using either a sample of blood or urine.
Remedies for cold and flu symptoms can contain drugs that make you drowsy, so stay away from these when you need to get behind the wheel
3 ■ ■ ■ ■ ■ ■
THE BANNED LIST
Drugs generally accepted as ‘banned’ substances while driving include: Amphetamines (speed, diet pills) Methyl-amphetamines (MDMA/ecstasy) Benzodiazepine (tranquillisers) Barbiturates and methaqualone (sleeping pills) Cannabis ■ Cocaine Heroin ■ LSD
KILL THE WEED
Cannabis is the most commonly traced drug in drivers. Even though the effects fade after a matter of hours, it can be detected in the blood for up to four weeks. In theory, this can compromise the driver if they’re tested positive.
Driver CPC course, which will net you seven hours towards the total of 35 required. We will look at how the law varies from one country to another and provide some useful tips to keep you on the right side of the law. When we are talking about drugs, it doesn’t necessarily mean controlled substances such as cannabis. It refers to anything which can alter your mind state, so that can include caffeine as found in coffee and many other soft drinks; cough medicines and anti-histamines; cold and flu remedies; painkillers and sleeping tablets. All perfectly legal and available over the counter or on prescription, but any can potentially have a detrimental effect on your ability to drive.
Make sure you are aware of the possible side effects of the medicines you are taking
OVER-THE-COUNTER & PRESCRIPTION MEDICINES 5
There are loads of medicines available from supermarkets, pharmacies and service stations. But do you know exactly what’s in them, and the effects they can have on you? Some prescription and over-the-counter medicines used to treat conditions such as colds, coughs, hayfever and general pain may affect your ability to drive.
Some medicines can make you: drowsy or tired; dizzy; lightheaded or faint; unable to think clearly; have reduced coordination, including shaking and feeling unstable or shaky; edgy, angry or aggressive; sick, nauseous or otherwise unwell; have blurred or double vision. If you experience any of these effects, or other effects that make it difficult to drive, speak with your doctor or pharmacist before driving.
Be particularly wary of some cough medicines, as they can make you very drowsy – which can be dangerous if you’re setting off an a long haul up the motorway. Medicines will be labelled that they may cause drowsiness, and some of the stronger variants will be available via a pharmacy only. If you’re unsure, ask a pharmacist to recommend which medicine would be best for you.
KNOW THE CONTENTS
Many cold and flu tablets contain paracetamol, which is dangerous if taken in too large a dose. Many also contain caffeine, so be wary that if you’re taking them and drinking your usual coffee, they may have an
adverse effect (see notes on caffeine on the next page). Some prescription-only painkillers such as Tramadol can also have powerful effects, and you should tell your GP about your occupation during your appointment.
CONSIDER THE COMBINATION
The effect of a medicine on your driving may be more if you: take two or more medicines that have similar effects on your driving; start a new medicine; take more than the prescribed or recommended dose of your medicine; drink alcohol at the same time; are tired; are older.
SURE, BE SAFE 10 BE Check with a pharmacist when
medicines have labels warning they may cause drowsiness. Many medicines require you to stay away from alcohol during treatment, and some warn against operating machinery. Follow the advice!
We’ve probably all seen the clip from Motorway Cops where they pull over a lorry driver who blows 2.5 times the legal limit and has an open can of super-strength lager in the cab. Thankfully those sort of incidents are rare, but how many of us have got behind the
AMENDMENTS TO AD ISSUE 322 SPRING 2014 wheel of a morning without knowing for sure if we’d pass a breath test? On average, one unit of alcohol takes one hour to leave the body, so if you drank three pints of lager the night before and stopped drinking at 9 pm, at three units a pint, it would take nine hours – or until 6 am the following morning – to be clear.
ABSORB THE FACTS
The Alcosense website (www.alcosense.co.uk) has lots of useful information on alcohol, and it details what happens when your body processes alcohol. When you drink, alcohol is absorbed into the blood stream through the stomach and small intestine. The more you drink, the more is absorbed. After about an hour, the alcohol is distributed equally around the blood stream. As blood flows round the body, approximately 90 per cent of the alcohol it contains is broken down into water and carbon dioxide by the liver in a process called oxidation. The remaining 10 per cent of the alcohol is passed through the lungs and kidneys. A healthy liver typically breaks down alcohol at a rate of one hour per unit of alcohol, but the more alcohol consumed, the longer it can take for the liver to process each unit.
Police regularly use breathalysers to test drivers for alcohol
The new Mercedes-Benz TSN ActrosDRIVER premiumCPC SPECIAL long-haul tractor unit range was the star attraction for some of the North-West’s leadingcaffeine road transport operators, at a enough to require medical anxiety severe effective. This is because takes launch event staged by leading attention. Yikes! So if you’re unwell or 20-30 minutes to be absorbed and act on Enza. knackered at the start of your shift, loading the brain, hence the opportunity dealer for a nap.
ESSENTIAL REVISIONS ONLY IMMEDIATELY. APPROVAL MUST BEis CONFIRMED up on caffeine not a good idea. However, this should be considered as a
It is now a legal requirement for drivers to keep a breathalyser in their vehicle in France. While other EU countries look unlikely to follow suit, the popularity of such devices has soared. Technology has improved enormously over the last few years, and as a result robust, highly accurate handheld units are now widely available, with kit from the likes of Alcosense available for under £50. For that price, there really is no excuse for taking a risk the following morning.
LIMITS 15 DRINK-DRIVE Limits vary across Europe, with some countries having lower limits for professional drivers. Here’s a list of a few, and the calculation is based on the volume of alcohol per 100 ml of blood (eg, 50 mg = 0.05 per cent): Austria – 0.05 per cent and 0.01 per cent for drivers who have held a licence for less than two years and drivers of vehicles over 7.5 tonnes. Ireland – 0.05 per cent generally or 0.02 per cent for learner drivers, newly qualified drivers (those who have their license for less than two years) and professional drivers. Italy – 0.05 per cent, 0.08 per cent (aggravated, up to six months’ imprisonment), 0.15 per cent (aggravated, 3-12 months’ imprisonment), zero for drivers with less than three years’ experience and professional drivers (eg, bus, trucks). Spain – 0.05 per cent and 0.03 per cent for drivers with less than two years’ experience and drivers of goods vehicles over 3.5 tonnes. UK – 0.08 per cent across the board.
temporary measure only.”
Held at the Oulton Park race circuit in Cheshire, the event gave invited guests their first chance to put the vehicle through its paces on UK roads. Since 2007, it has been illegal in most New Actros is the ultimate premium truck for longcases There are concerns about distance transport. Fromthe the effects outset, designers and to smoke in a vehicle used for work engineers were determined to provide the best possible of energy drinks on drivers, particularly those purposes. However, we all know this is hard to comfort, driving dynamics, safety, productivity and enforce and can be widely ignored – though it who drink a lot of them. Not only doasthey operating economy, as well a sweeping range of cab sizes, engine ratings and options, allowing customers to is possible to be fined for smoking in a truck. contain high levels of caffeine, but they often tailor vehicles perfectly for any application. ForRecord some drivers, a cigarette may be just what also contain a large amount ofholds sugar. The current Actros theMost Guinness World for fuel economy at 40 tonnes gvw, but road tests have they need to endure a stressful traffic jam, but of us will probably have experienced shown the new model is seven per cent more frugal when specified to meet Euro 5 emissions let’s face it – the habit is really bad for you, not unpleasant symptoms from consuming too regulations, while the ultra-clean Euro 6 version shows a four per to mention expensive. For help with giving up much caffeine, and ‘caffeine intoxication’ cent improvement. The 81 guests took turns to head out on asmoking, 17-mile testcheck out www.smokefree.nhs.uk ■ can cause: restlessness, nervousness, drive, carefully chosen to simulate a variety of typical excitement, insomnia, flushing of the face, driving conditions. The route included single- and dualMark May reckons the new carriageway roads. Each of the four demonstrator increased urination, gastrointestinal
trucks provided for the event made 10 journeys - a total
disturbance, of muscle a rambling almost twitching, 700 miles covered on the day. each trip, the mpg figure achieved was recorded and at the end of the day the winner was Craig Stewart, flow of thoughtOn and speech, irritability, logistics manager at Widnes-based Ray Stewart Haulage, who averaged an impressive 11.4 mpg in the 510 irregular or rapid heartbeat.Actros Larger doses bhp V8-powered 2551, and 11.8 mpg in the 450 bhp Actros 2545 model. Between journeys, guests also enjoyed ‘hot laps’ of the Oultonin Park circuit in two-seater racing cars piloted by professional drivers. can cause mania, depression, lapses Transport manager Mark May of food waste and animal by-products recycling specialist John Pointon & judgment, disorientation, delusions, Sons, summed up the feelings of many when he said:APPROVED “It was CENTRE a greatAC01549 day, very informative and enjoyable, and organised. The new amounts Actros is brilliant. The driving experience was fantastic and if the fuel hallucinationssuperbly and psychosis. Large performance figures are to be believed it will be an unbeatable all-round package. The previous Actros is a of caffeine, invery some cases, canthis induce good truck - but new one is a huge step forward.”
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When you stop drinking, your level of intoxication may stay constant – or if you have been drinking heavily, it could even increase for around two hours afterwards. This is because of the time it takes for alcohol to reach the blood stream from the time you actually had the drink. If you have eaten food, this can also increase the time as the release of alcohol into the blood stream can be slowed by being absorbed by the food in the stomach. This is the reason Alcosense does not recommend the use of its breathalyser just after finishing drinking, because there are so many factors that influence the reading. The ideal time is the morning after.
CAFFEINE & TOBACCO TEMPORARY BOOST
16 This is probably the most common drug of all – it’s found in coffee, popular soft drinks such as cola, tablet form and in all manner of potent ‘energy’ drinks. It can be a great help as a temporary measure to boost a tired driver, or one feeling groggy from a cold, but its effects don’t last that long and you can’t repeat the dose successfully.
Alcohol can still be present in the blood stream for many hours after drinking, meaning you can still be intoxicated the morning after a heavy night
Official advice from the DfT regarding sleepiness is this: “The most effective countermeasures to sleepiness are caffeine and a short (about 15 minutes) nap. The two combined – eg, caffeine in the form of a drink, followed by a nap – are particularly
Tel: 01733 353 376 Fax: E-mail: START TEACHING DRIVER CPC IN 2 WEEKS THROUGH THE PLUS
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TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
Driver CPC: Your questions answered
Why was the DCPC introduced?
The Driver Certificate of Professional Competence has been introduced by the European Parliament and Council to raise the skills, knowledge and core competencies of truck, bus and coach drivers. The thinking behind the scheme is that ensuring drivers undertake regular, focused training will in turn bring about improvements in road safety, raise the profile of drivers and the industry in general, and help operators save money by encouraging more fuel-efficient driving.
Which drivers need to acquire a Driver CPC qualification?
All professional truck drivers will need to hold a Driver CPC qualification if they wish to continue driving professionally after the deadline of September 9, 2014.
Are any drivers exempt from DCPC?
Some drivers may be exempt from having to gain a DCPC qualification depending on the work they do. For example, those driving vehicles with a maximum permitted speed not exceeding 28 mph are not required to hold DCPC, and the same goes for drivers of vehicles that are used to carry materials or equipment to be used by the driver in the course of their work – so long as the driving of the vehicle is not deemed to be the driver’s main activity. Other exemptions also apply – check http://tinyurl.com/bjk8rhl for details.
What do I have to do to obtain my DCPC qualification?
Drivers will have to undertake 35 hours of periodic training before the September 9, 2014 deadline in order
Complete your Drivers CPC with the Industry Leader
to be able to legally drive professionally after that date. Course subjects vary, and a single course typically provides a seven-hour chunk of periodic training (though some courses are longer and will therefore net you more hours). Generally, drivers will have to undertake five sevenhour courses before the deadline in order to accrue the required 35 hours of training. Course prices vary between providers.
Do I have to pass any tests in order to get my qualification?
Obtaining a Driver CPC qualification does not generally require the driver to undertake and pass any tests; they simply have to attend the courses and accrue a total of 35 hours of training. Some course leaders ask attendees to complete a quiz-style test at the end of the session, but this is informal and the results do not affect a driver’s acquired hours.
How do I check how many Driver CPC hours I have completed?
Drivers can check how many hours of periodic training they have completed by registering their details on the DSA website at www. gov.uk/check-your-driver-cpc-periodictraining-hours
What will happen if I drive professionally after the deadline without a valid DCPC qualification?
Truck drivers caught driving professionally after the September 9, 2014 deadline without a valid Driver Qualification Card (DQC) could face a fine of up to £1000 and run the risk of having their vocational licence suspended or even revoked. Operators can also be severely penalised for permitting their drivers to work without a DCPC qualification.
CILT provide structured, professional and client specific Driver CPC training that FULLY meets the EU Directive and is designed to improve the knowledge and skills of LGV and PCV drivers throughout their working life.
Whether responsible for moving people or freight we can supply the right DCPC training for you. CILT’s seven hour DCPC course has been designed to up-skill drivers and provide them with information relevant to their own safety and welfare and a sound knowledge base of the key compliance issues and are designed to build on previous training taken. Subjects covered include: ■ Safe and compliant Driver ■ Accomplished Driver ■ Proficient Driver ■ Professional Driver CILT’s three and a half hour periodic training modules focuson specific areas of Driving.
Subjects covered include: ■ Customer service ■ Safety/security of vehicle load ■ Quiet deliveries at night ■ Drivers’ hours, Analogue and Digital Tachograph ■ Health, diet and fatigue management ■ Pre/post-vehicle checks and documentation ■ Route planning On completion of the 35 hours of professional training you will receive a Driver Qualification Card (DQC). CILT currently offer both in-company training and block training, bespoke to all requirements. Whether you are responsible for moving people or freight CILT can supply the right DCPC training for you.
T: 01536 740158 E: firstname.lastname@example.org W: www.ciltuk.org.uk
ISSUE 322 SPRING 2014
Trucker Tucker Trail
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ISSUE 322 SPRING 2014
Trucker Tucker T
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Volvo Trucks has lifted the lid on its all-new FH series of heavy trucks, designed with the driver in mind and a focus on fuel economy.
Details were scarce when we went to press ahead of the official launch on September 5, but the Swedish manufacturer told Truckstop News the new FHs will be available in both Euro 5 and 6 form, and pack a vast amount of upgrades and improvements. Leading the charge for fuel efficiency is Volvoʼs new I-See function (Truckstop News, issue 301). The system, which works alongside the I-Shift automated transmission, is claimed to cut consumption by five per cent by storing information about the route the truck drives along. “The next time the truck uses the same route, I-See operates the accelerator, gears and brakes to ensure progress is as economical as possible,” said Claes Nilsson, president, Volvo Truck Corporation. An additional five per cent saving in fuel use is possible with Volvo Trucksʼ new Fuel Package. This package encompasses training and monthly assistance – Fuel Advice – and its aim is to cut fuel costs by changing driving styles and increasing knowledge of how to drive for maximum fuel-efficiency. Volvoʼs new I-Torque Euro 6 driveline – production of which for the European market will get under way in autumn 2013 – should make for additional fuel savings. “ITorque reduces fuel consumption by up to With its new Volvo FH series, Volvo is ʻpushing four the envelopeʼ in re-defining what a premium per cent. Together with I-See and other minor truck can offer. improvements, the result is fuel consumption can drop by up to 10 per cent. For the average truck, this can equate to a saving of up to 4100 litres of fuel a year,” Nilsson continued. On-road manners have received much attention, and Volvo is claiming the new trucks offer exceptional handling thatʼs much like a car. “To put things into perspective, we can even offer independent front suspension, although initially only on left-hand drive vehicles. This world-first takes handling to unsurpassed levels in the truck world,” Nilsson said.
TEL: 01540 673 702
Also of benefit to drivers are improved seats and driving position, optimised to provide a better view of the road. This is aided by an increase in the cabʼs usable window area and an innovative slimmer rear-view mirror design. Stalks and controls are arranged in priority so the most important ones are now closest to the driver, and the steering wheel now has a neck tilt function – another world-first in the truck world. Safety is high on the agenda, An all-new cab structure features more upright A-pillars, which give the cab an additional 1 m3 of interior space. This means an extra 300 litres (10.5 cu ft) of storage capacity, as well as greater comfort on board.“The cab is optimised both for work and leisure time,” Nilsson said. “A better bed, integrated parking cooler, new lighting and low noise levels among other features, all increase the chance of pleasant relaxation and a good nightʼs sleep, which in turn means drivers are less tired and more alert.” Production of the Volvo FH will start in spring 2013 for the European market.
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Now with weighbridges. From the 1st of March 2014 you will be able to use SNAP account to pay for weighbridges all over the UK. Keep an eye on www.snapaccount.co.uk for information on new sites as they become available.
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Scotland/North Parking sites The Redmoss hotel, Abington, ML12 6S Purdy lodge, Belford, NE70 7JU NT Truckstop, Carlisle, CA3 0JR Crawford arms, ML12 6TP Edinburgh truckpark, EH15 2QA Newton Aycliffle truckpark, DL5 6AJ Eardley International, Lockerbie, DG11 3JD
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Manchester 0161 669 4300 • Parking £12.50 includes voucher for Food, Drink, Gym, East Midlands & Hams £2.00 Hall 01332 638080 London & South East 01707 636680 Showers usage • Loyalty cards - for use in our diner FREE WE ARE PLEASED TO ANNOUNCE WE HAVE BEEN • Membership Cards for Stormin Normans bar • Freshly 0800 138 1348 AWARDED LEAD VEND STATUS FOR ASDA www.hinchliffes.co.uk Prepared Food available 6am-9pm Mon-Fri &Sat 6am-1pm • Newly open Gym available on a pay as used basis • Free Wi-Fi
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Speak direct to a solicitor - who can usually say straight away if we can help with your claim.
Your claim is handled by an experienced solicitor, who explains everything clearly and keeps you completely up to date.
We negotiate hard for the right result - and if necessary will take your claim all the way to a Court Trial.
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ARE YOU SUFFERING BECAUSE OF AN ACCIDENT?
ACCIDENT feature on page 8
Whitwood Services at Exelby Lorry Park (junction WE 31 CAN on HELP! M62)
THE GUIDE EVERY
OCTOBER 2012 • ISSUE No. 302
Merc teases new off-road range
Tel: 01768 866995
Tel: 01768 866995
D THDIR DC E BE E PC ST CO CTFebruary 2013 URSE OR AROCS S NE Y ANNOUNCED AR YO ROCK U ’N’
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12.00 noon on Saturday & re-open at 06.00 on Overnight Parking is £15 with £2.00 Monday morning Meal Voucher andisFree ● Overnight parking £16Shower with £3.00 meal
FRENCH MUD-FIGHT THRILLS & SPILLS
●Open 24 hours Monday to Friday, closing at Open 24 hours with Home Cooked Food
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JustJust off junction 40 on40 M6on motorway CA11 9EH off junction M6 motorway
AVAILABLE FOR DIGITAL DOWNLOAD WWW.POCKETMAGS.COM U PC RYAR YO DCECTUROSES NE CO BEST DIR THE
1 mile from A9 Opening Times: MON 7am – 10pm TUES – FRI 6.30am- 10pm SAT- 7am– 8pm SUN-8am – 8pm Fresh Home Cooked Food, Overnight Parking Showers, TV etc. WiFi available A Warm Welcome Awaits If your arriving between 9.30 – 10pm Call before and have a meal waiting for you. Perth Road, Newtonmore, PH20-1BB
NEWTONMORE GRILL & BAR
- Security patrolling 24/7 - Agency Fuel 24/7 - Good food - The Maltings Ind. Est.
(CENTRE OF VILLAGE)
sites Non SNAP sites
no risk service
ISSUE 322 SPRING 2014
ccount for the latest site news twitter address: @HDPTruckStop
DERBY TRUCKSTOP / THE MEADOWS INN
The Fields Café at Alconbury Truckstop
Chequers Road, Derby, DE21 6EP
Freshly prepared and cooked food served daily
Monday - Thursday 6.30 am - 9.15 pm Friday - 6.30 am – 8.15 pm Saturday - 8.00 am –1.00 pm
Easy access from the M1, A52, A38 & A6 Great value, home cooked food Friendly staff Darts, Pool & TV free WiFi 24hr Security Male & Female Showers Toilets & Washroom - Open 24hrs Hard Standing Carpark – just £5
· · ·
• Good home cooked meals • Famous for our Salads • All day breakfasts • Take Away
LODGE FARM CAFÉ • FRESH FOOD SERVED ALL DAY • BREAKFASTS LUNCHES SNACKS PRE-ORDERS TAKEN FOR EAT IN OR TAKEAWAY • DRIVERS’ LOUNGE WITH BAR, POOL & DARTS • OVERNIGHT PARKING £15.00 • SNAP PARKING AVAILABLE • CCTV & SHOWER FACILITIES • OPEN 7 DAYS
A45, Weedon Road, Upperheyford, Northampton, NN7 4DE
P TRUCKSTOP OF THE YEAR 2013
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A17 Holbeach, PE12 8LT
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Tel: 01527 869245
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Overnight Manned Security Open 364 days of the year Plasma TV Off licence on forecourt CCTV Fuel and Parking 24/7 Free to use cash machine All major fuel cards accepted Café Open:Open: Mon–ThursMon-Fri - 5.30am–10pm. Friday - 5.30am–8pm Saturday - CLOSED Sat 7am-12pm Café 5.30-10pm l
1 mile from junction 5, M5... A38 Worcester Road, Bromsgrove, Worcestershire. B61 7ER
• Bar 5-11pm M-F • Bunkered Diesel 24/7 • Secure Parking • Toilets/Showers
Tel: 01476 860916 / 861543
Now open 24 hour snack vendor and 24 hour coffee machine Easy access from A14 and A1 North and A1 South
Tel: 01604 831914
24/7 Security manned, parking for over 100 vehicles Smartcard enabled, fully automated diesel bunkering - 24/7 NEW - Fully refurbished ladies/disabled showers & toilets 3 Brush Rollover Vehicle Wash with Hot Pressure Wash Freshly cooked homemade dishes available until late Licensed bar with 52” Plasma TV with SKY SPORTS / ESPN Truckers Shop: CB, electrics, newsagents and essentials NEW - Free Wireless Internet access (WI-FI) Contract, daytime/weekend parking
✪ TV area ✪ Showers ✪ Shop ✪ Free Wi-Fi ✪ Pool table
4 Food SUNDAY 8am till 4pm
Facilities at the Truckstop:
A151 Colsterworth NG33 5JN
NORTH & THE MIDLANDS
500 yards from Junction 16 M1
24 Hour Parking with Security Guard and CCTV Parking for 100 trucks Cafe open from 5am till late Licenced Bar open until 11pm Digital Widescreen TV Open 7 days a week OPEN ALL BANK HOLIDAYS Free Male and Female showers
Bar open 6.00 pm – 10.00 pm Monday – Friday
01332 361 344
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- Security patrolling 24/7 - Agency Fuel 24/7 - Good food - The Maltings Ind. Est.
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UNDER NEW MANAGEMENT Open Mon-Thurs 4.30 - 11pm Parking from £15 home cooked food and real ales14
TV lounge 24hr recorded CCTV, free WIFI, shower room, Fuel card, snap, credit and debit cards accepted Rooms available Tel: 01572 767 697
Crewe Lorry Park Cowley Way, Crewe CW1 6AE
07894 622250 BACK TO ORIGINAL SIZE, 100+ SPACES M6 J16 Whole site block paved, fenced, gated and manned 24/7 Separate area for fridges and trailer changes Toilets/showers (Newly Opened Facility) Cafe open until 9pm - Pub next door NOW WITH WIFI
McDonalds, Tesco, many shops, takeaways and restaurants in easy walking distance Snap accepted - Accounts can be opened - Insurance company approved
Cruise into Crewe
SNAP sites in the North and the Midlands Parking sites Red Lion truckstop, NN7 4DE The Fox, A1 Colsterworth, NG33 5LN Jacks hill cafe, Towcester, NN12 8ET Lincoln Farm cafe and hotel, Solihull, B92 0LS Stibbington diner, A1 nr, Peterborough, PE8 6LR Kates cabin, Peterborough, PE7 3UJ Truckers rest, Cannock, WS11 1 SF Extra services, Blackburn, BB3 0AT North wales truckstop, Deeside, CH5 2NR Hessle Truckstop, HU13 0EG
NT truckstop, Rugby, CV23 0AG Newark lorry park, NG24 1BL Crewe lorry park, CW1 6AE Heywood distribution park, OL10 2TT The new Hollies, Cannock, WS11 1SB The kitchen, Sleaford road (A15), LN4 2AN Caenby corner, Glentham (A15), LN8 2AR Lodge farm cafe, Holbeach, PE12 8LT Immingham truck park, DN40 2LL Standeford Farm Café, WV10 7BN Welford Truck Stop, A14 J1, Northampton rd, NN6 6JF
Washing sites Lymm truckwash LTD, WA13 0SP M62 Burtonwood Services, J8/9 WA5 3AX B Taylor and sons, Notts, NG17 2HU RCS Logistics, Corby, NN17 5XZ LPW Castleford, WF10 5QH Junction 1, Hellaby, Rotheram, S66 8QL Welcome break, Hartshead moor, HD6 4JX Roadchef M6, Stafford southbound, ST15 0EU
Chester motorway service area, CH2 4QZ Kirkby Truckwash, Merseyside, L33 7UH Victor Valet, M6/M42, B76 9DS Truck jet clean, Ellesmere port, CH65 4LB Combined sites Docklands Logistic Support, Goole, DN14 6UD Junction 29 Chesterfield, S42 5SA Junction 23 Lorry Park, Shepshed, LE12 9BS
shower The Hidden Jewel We guarantee to satisfy your hunger with one of our ‘Truckers Extra’ meals, Come and see what we have to offer. STRONG
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to get the phone app
Issue 322 spring 2014
ARE YOU OVER COMPLICATING YOUR OVERNIGHT PARKING? With SNAP account youâ€™ll never need to carry cash for parking or mess around with receipts to get your money back. You can also cover washing, weighbridges (1st March) and roadside repair and recovery (1st April) on one account. Nice and easy. We also provide lots of benefits for fleet operators too, so make sure you mention our name to your transport manager.
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ISSUE 322 SPRING 2014
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TSN DRIVER CPC SPECIAL
Issue 322 SPRING 2014
CUSTOMER CARE & SERVICE
he saying ‘the customer is always right’ has undoubtedly been questioned by all of us at some point in our careers. But the indisputable fact is the customer comes first. At this point in time, the economy is weak, all areas of industry are feeling the squeeze and none more so than road transport. There’s a lot of organisations out there providing similar services, and margins are already cut to the bone. This is why good customer service is crucial. What are the definitions of customer care and customer service? Well, you can find any number of them via Google – but we think this sums it up best: “Customer service is the provision of service to customers before, during and after a purchase. Customer care is the client’s perception of how well you supply those goods and services.” Simple? Not quite – there are thousands of books on the subject, but there are a few basics that are invaluable and will serve you well. As a driver, you will come into contact with customers – possibly more than
A truck driver is all too often the public face of the company he works for, and it’s never been more important to court repeat business via good customer care. Here are our tips for winning the game of public relations By Dougie Rankine PHOTOGRAPHY VARIOUS
anyone else in your company. Whether you’re aware of it or not, you play a vital role in representing your organisation. The odd thing is that while office and sales staff will often be treated to courses and training on how to interact with customers, deal with problems and put across a positive image, it’s unlikely drivers get the benefit of this. Many training companies are now offering Driver CPC courses for Customer Care, some of them will be a full day duration, while others may take place over half a day and are combined with another subject. We reckon it’s well worthwhile taking a closer look at this often overlooked part of the driver’s working life. At Truckstop News, we’ve spent time in offices, in warehouses and on the road, and it’s only too easy to end up with a fractious relationship between the three – and that’s before you even factor in the external customers. Yep, even the guy on the forklift or the person on the phone in the office who sends you all over the place; they are in fact customers. The people you work with within your company are considered internal customers, while those who pay for services
Customers see drivers as representatives of their company, so be sure to set the right example
from the firm are external – the end user, the person or company who is waiting for the load to arrive. As a driver, it’s fair to say we are right at the sharp end. We’ll get it in the neck even if it’s not our fault. You’ll no doubt have been there – too late, too early, wrong thing, thing is damaged, bits missing, paperwork wrong
and so on… It’s enough to get even the most laid-back driver stressed. So what we’ll run through here are some of the basics that will make your life a bit easier, your job that bit more enjoyable and will help you represent your company the best way you can.
KEEPING CUSTOMERS ON YOUR SIDE 1
Worth the effort
It’s estimated a customer who has had a bad experience will tell at least 10 people about it – and then those 10 people may tell other people, and so on. Then there’s the power of the internet, where anything you can think of can be reviewed and discussed via any number of websites and forums. So it’s as important as ever to keep customers happy – and work hard to help unhappy ones. It costs five times as much to gain a new customer as it does to keep an existing one.
Dealing with upset customers
Right, so you’ve arrived at a customer’s place and the delivery is (just for example) incomplete (it could just as easily be broken, or simply the wrong thing). What follows is some helpful information to help you help the customer, and hopefully convert a potentially stressful situation into one that has a positive outcome.
Listen to your customer and show concern. If they can see you have an understanding of their problem and are sympathetic towards them, this diffuses anger. Advise the customer you are sorry about the inconvenience and will do what you can to help. Showing a sincere interest and that you’re willing to help – that you’re on their side – will help with getting cooperation. Use their name (surname
initially unless they say otherwise), eg Mr or Mrs Smith. Don’t say: “Sorry pal, I’m just the driver, got nothing to do with me.” Do say: “I’m sorry about this Mr Smith, I understand your issue and will do what I can to help.”
Don’t just shift the blame and make excuses – it doesn’t matter who caused the problem, even if it was those numbskulls in the warehouse who got the order wrong. Take responsibility and do whatever you can to solve the problem as quickly as possible. Don’t say: “To be honest with you, this company is a bunch of idiots. They never get anything right.” Do say: “I can phone the depot and explain the problem, and we’ll see what can be done.”
Note down what the customer tells you if necessary and make sure you understand exactly what is wrong. Don’t say: “So are there bits missing or something then, pal?” Do say: “Just to confirm, there were three pallets ordered, but only two have arrived? Which part of the order is missing?”
What do they need?
Find out what the customer wants – they have a problem that needs to be solved
Good relationships with warehouse staff may well mean you get loaded and unloaded quicker and easier
as quickly as possible. Do they need the balance of the order immediately? Is there an alternative? Work towards a solution they want. Don’t say: “Hold on while I get out my magic wand…” Do say: “What would be the best way to resolve this issue for you, and can we offer an alternative?”
Get their support
Get the customer on board. Propose a solution and gain the customer’s support, or put them in touch with someone who can resolve their problem. State your solution in a positive manner. If it is acceptable, act promptly. Don’t say: “Here’s 50p, phone someone who gives a toss.”
Do say: “I’ve got someone from the office on the phone now who will be able to help organise the rest of your delivery.”
Tell it like it is – nicely
If it boils down to there not being an easy remedy and you can’t meet the customer’s request, say so – but don’t say they’re wrong. Sometimes the customer will know there’s nothing you can do, and all they want is for someone to listen to and respect their point of view – and if nothing else, at least you can do that. Be considerate of their feelings, and courteous. Don’t say: “Well there’s nowt I can do, so I’m offski.” Do say: “I’m sorry the delivery was short, I’ll make sure the right person deals with it and we get this sorted for you.”
TSN DRIVER CPC SPECIAL
ISSUE 322 SPRING 2014
HINTS AND TIPS FROM THE SHARP END 9
We spoke to John, an experienced driver who spent 20 years on the road before moving into a management role with a builder’s merchant. “Having spent a lot of time on the road, and then moving to the other side of the fence, I understand how difficult and frustrating it can be at times for drivers to deal with all sorts of different people over the course of a week. Most of the time, there’s never any training given – it’s a case of get loaded, get on the road and get the stuff delivered. If only it was that simple. “I’ve complied a few common-sense tips for drivers that I think might help. There’s a number of customer service courses available on DCPC and I think it’s a useful subject to cover. There’s a lot of cynicism in the industry from drivers, and I can’t blame them. From pay, conditions, rules and regulations, you name it – there’s so much drivers have a right to be frustrated about. But drivers are so often the front-line troops and the face of a company. I think it’s important for employers to treat their drivers like they would their customers – as a happy, motivated driver is worth his weight in gold. “Much of what I hear, though, is ‘we’re nothing but a number’, and ‘if I don’t do it, then there’s another guy just waiting for my job’. Hopefully the Driver CPC will help change attitudes across the industry, but I think it’s going to be a very long haul.” Here are John’s tips…
YOUR OWN COLLEAGUES
“It’s well worth getting to know the guys in the yards or warehouses, or wherever you load from. Taking the time out can mean you can get your wagon loaded better. Forklift drivers don’t always appreciate how stuff comes off at the other end, but I found once I got to know people better, we were able to help each other out. “Talk to the people in the office, too. When I was delivering building materials, I had to ask umpteen times for the guys taking the orders to give me full contact information so I could phone ahead to make sure people would be ready to take the delivery – which they really appreciated. I also developed a good relationship with the transport manager, and was able to re-route certain deliveries as I knew I could get them done quicker, or that a customer would prefer a different time.”
A good example of how not to dress while at work…
PLACES YOU DELIVER TO
“When arriving at a premises, it’s never worth not kicking up a fuss if they can’t unload you as quickly as you’d like. If you do know you’re stuck for time and they’re not doing what they should, phone the office and get them to deal with it. Nothing will put warehouse staff on a go-slow better than a stroppy lorry driver hopping about and wanting to be tipped right away. “Take the time to talk to people and the places you deliver to and get to know them. I’ve been in situations where there’s been a couple of trucks waiting before me, but I’ve been tipped first as I’ve only got one pallet on. You’re also more likely to get a cup of coffee and a biscuit if you are waiting!”
THE END USER
“Some of us will deliver to homes and offices and so on, directly to the people waiting for the goods. All I can say is, smile, be polite, use their surname until they tell you otherwise, and don’t just dump the stuff and do a runner. It’s surprising how good feedback can find it’s way back to bosses. On one run I was doing for an agency, it seemed like the old driver did nothing but complain and speak in grunts, so when I appeared with nothing more than a ‘Hello’, ‘Goodbye’, ‘Please’ and ‘Thank you’, within a week I was offered a permanent position as customers had got in touch to say how much better the new driver was!”
“Urge the customer to get in touch with the right person if they aren’t happy. A while back, I was delivering to a site about 40 miles from base, and whenever I got there, the guys on site would be unhappy as they’d have been promised the goods first thing in the morning – which I knew was a promise we couldn’t keep, especially when the TM was putting two drops on before them! I told them I was sorry, and I would say to the office the customer wasn’t happy, but explained it would be much more effective if they spoke directly to them – complaining to the driver in this case would simply not do any good.”
DON’T WORRY, BE HAPPY
“Smile! It’s surprising how much better your day will go if you smile and
adopt a cheerful attitude when you’re in contact with customers. In jobs where we’re dealing directly with members of the public – eg, when delivering goods to their homes or premises – people generally appreciate seeing a happy face. Sometimes you even get lucky and get a tip. ‘There you go son, get yourself a pint!’ As that supermarket says, every little helps.”
“These days, many companies will provide uniforms for their staff. Image is important, and there’s no more obvious example than that of Eddie Stobart. Say what you like, but you can’t deny its policy of clean wagons and smart-looking staff has served the company well. As a driver, you can help improve the image of your company. If the uniform is supplied, wear it
– and keep it in good condition. If there’s no uniform available, take into consideration the work you’ll be doing. When I was delivering domestic appliances, our own staff would have uniforms, but when someone from an agency came in to cover, you’d often see a huge difference in how they’d turn out. Some guys would turn up in torn, paintcovered jeans and muddy old rigger boots – and they’d be dragging those boots through people’s houses. And then there was this one guy that used to drop off radiators to a plumber’s merchant on a Friday. I’m pretty sure he left the yard on a Monday and didn’t have a bath until the following Saturday. We nicknamed him ‘Pepe Le Pew’, and he really was NOT a good advert for his company. God help whoever got his truck when he was on holiday…” ■
DRIVER CPC TRAINING “Training that makes a difference” At our approved JAUPT training centre in Northamptonshire or nationwide with prices from
£50 +vat per 7 hours
What are you waiting for contact Emma or Carole on 01604 889121 and get yourself up to speed! email: email@example.com
Image is crucial, so be sure to keep your uniforms – and your vehicles – clean and tidy
Take the time to get to know the people you regularly deliver to, as it can make your life much easier
ISSUE 322 SPRING 2014
In this month’s issue Steven Hinchliffe of the specialist Personal Injury Compensation firm Hinchliffes Solicitors (see their advert on the front page) considers “CAN I MAKE A CLAIM FOR AN ACCIDENT THAT HAPPENED IN A PREVIOUS JOB?”
hroughout the recession there has been a marked reluctance by much of the UK workforce to pursue a work related accident claim for injury compensation for fear of being unfairly treated, earmarked for redundancy, or not being able to obtain agency work because of a claims history. This remains the case today, even though people with a long term working relationship with their employer will likely have the benefit of full employment protection rights.
the relevant limitation period is approaching a claim can still be made, and supported by details recorded in medical records or accident book entries if witness evidence is difficult to obtain. Such cases can be more problematic for the injured person’s solicitor, but when my firm has been contacted at the 11th hour, as long as we felt there was a reasonable chance of recovering compensation for the client we have agreed to take the case on and got the Court process underway within days.
Although few employers welcome having to deal with an accident claim, it is rare for them to be vindictive in this situation as this could open them up to the prospect of an Employment Tribunal hearing. Problems are less likely to arise with larger companies, but it is in respect of the smaller employer that personal relationships are at most risk. My firm is very conscious of this and all of the claims we make on behalf of clients are put forward in a professional, nonconfrontational manner, focusing on facts not personalities. Upsetting your opponent is unproductive and will potentially make the situation worse for all concerned.
If you were injured in an accident at work a couple of years ago it may be that you did not feel comfortable in claiming against your employer and by doing so put your job at risk. It might have been the case that your employer was not at fault as the accident happened at a customer’s premises, but you did not want to put your employer’s contract with them in jeopardy. Lots of issues play on the minds of workers in this sort of position and it is not surprising that most work accidents do not result in a compensation claim. However, if your injuries have had a significant affect on your life and you have not yet fully recovered, or if your employment position is now more secure or you have changed jobs and want to review your decision - all is not lost.
Under UK law an adult injured in any type of accident (whether at work, on the road or elsewhere) usually has three years from the date of the accident in which to make a claim for compensation against the responsible party. For children this period does not start until their 18th birthday. There are shorter timescales in certain circumstances, such as if the accident happened on a plane or a ship. However, whatever period applies if the claim has not been settled and Court proceedings not started by the time it expires, it is generally too late to proceed. In lawyer language, the case has become “statute barred”. It is always best for a claim to be started as soon as practical after the accident, when everyone’s memory of what happened is still fresh and written records are more likely to be available. However I accept that this is not always possible, for a variety of reasons. Even when
Many businesses have ceased to trade during the recession and unhappily more will continue to go under, even as the economy improves. If the company you want to claim against no longer exists, you may think there is no point in taking legal advice. This is not the case, for as long as they had insurance cover (which is required by law) the claim will be picked up by their insurers. In practice, most accident claims are handled (and paid) by the insurers of the person or business at fault, making the process more detached from your opponent and removing the personal element.
Steven Hinchliffe accident. Often the largest part of the financial losses is lost income while you are unable to work. The more severe the injury the greater its value, but also more time is needed off work and the loss of wages increases. Many working people do not receive sick pay and if no money comes into the household for even a couple of weeks, bills can go unpaid and domestic tensions mount. Those who criticise people injured in accidents for claiming compensation from the party at fault (and also the solicitors who represent them) have certainly not experienced the trauma and stress that can be caused to both the injured person and their family in this situation. Another important aspect to a claim is to consider what medical treatment the injured person may require to enable them to return to work as soon as possible. This is something that my firm explores with the opponent’s insurers at the earliest possible stage, and have often secured funding for physiotherapy sessions, MRI scans and even private surgery. As long as you are still within the timeframe for making an accident claim, it is always worth seeking legal advice from a professional.
Steven Hinchliffe, solicitor and Principal of Hinchliffes Solicitors © Copyright 2014 Hinchliffes Solicitors
There are two elements to the compensation in a personal injury claim - for your injuries and also for the financial impact caused by the
The next topic will consider another “READER’S SUCCESSFUL ACCIDENT CLAIM (PART 34)” - If you have any questions concerning making a personal injury claim please e-mail us at firstname.lastname@example.org (heading your message “Truckstop News Legal Advice Page”) or call 01684 580900 quoting “Truckstop News Legal Advice Page”. MOBILE/DEVICE FRIENDLY WEBSITE NOW LIVE - making it even easier to get in touch.
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ISSUE 322 SPRING 2014
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ISSUE 322 SPRING 2014
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Issue 322 spring 2014
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disclaimer Accepts no responsibility for any business transaction undertaken with its advertisers. Attention all readers who have reason to complain, please forward your complaint in writing quoting details. We are unable to action telephone complaints.
ISSUE 322 SPRING 2014
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Issue 322 spring 2014
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