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MS Office not working after Windows 10 upgrade

Toll-free: 1-855-531-3731


All Office Products ‘stopped working’ Older versions of add-ins might cause this type of problem. You might also see one of these errors when you try to start one of these Office 2013 or Office 2016 applications: Excel, Word, Outlook, PowerPoint, Publisher, or Visio. ● ● ● ● ● ●

Microsoft Excel has stopped working. Microsoft Word has stopped working. Microsoft Outlook has stopped working. Microsoft PowerPoint has stopped working. Microsoft Publisher has stopped working. Microsoft Visio has stopped working.


Update Windows It’s important to make sure that Windows is fully up-to-date. A recent update could correct the startup issue you are experiencing with your Office 2013 or Office 2016 application. 1.

Install the latest Windows updates to your computer. a.

2. 3. 4.

NOTE: If you aren’t sure how to update Windows, the update your computer article will provide information on both manual updates and how to set up automatic updates.

Restart your computer. Try to open your Office application. If after installing Windows updates you're still receiving a “stopped working” error, continue to the next section and follow the instructions.


Start an application in Safe Mode Starting the application in Safe Mode is a great way to find out if the problem is caused by an add-in. ● ●

Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choose Run. Type one of these commands: ○ ○ ○ ○ ○ ○

Type excel /safe and press Enter to start Excel. Type outlook /safe and press Enter to start Outlook. Type winword /safe and press Enter to start Word. Type powerpnt /safe and press Enter to start PowerPoint. Type mspub /safe and press Enter to start Publisher. Type visio /safe and press Enter to start Visio.


Disable add-ins one at a time while still in Safe Mode If the Office application starts in Safe Mode, disable the add-ins one at a time. 1. 2. 3. 4.

With the Office application still in Safe Mode, click File > Options > Add-Ins. Next to the Manage list, click Go. Uncheck one of the add-ins in the list and click OK. Restart the application (not in Safe Mode this time).

If the Office application starts, there’s a problem with the add-in you unchecked. We recommend you visit the company website for the add-in to check for an updated version you can install. If there isn’t a newer version or if you don’t need to use the add-in you can leave it unchecked or remove it from your PC. If all add-ins are unchecked and you still can’t open your Office application, follow the steps under Troubleshooting COM Add-ins.


Troubleshooting COM Add-ins A COM Add-in may also be responsible for the startup problem. With the Office application still in Safe Mode: 1. 2. 3. 4.

Click File > Options > Add-Ins. In the Manage list, click COM Add-Ins, and then click Go. Uncheck one of the add-ins in the list and click OK. Restart the application (not in Safe Mode this time).

If the Office application starts, the COM add-in you unchecked is causing the problem. We recommend you visit the company website for the add-in to find out if there’s an updated version you can install. If there isn’t a newer version or if you don’t need to use the COM add-in you can leave it unchecked. If the Office application doesn’t start, the problem isn’t related to add-ins. Call our tech support at 1-855-531-3731 (Toll-free)


Troubleshoot network connection issues

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We hope our solution worked for your problem. If it didn’t call our technical support to assistance. Our technical support will provides 100% solutions for any problems you have based on MS Office. Our toll-free number is 1-855-531-3731. Lines are open 24/7. For Q&A visit : http://7qasearch.com/microsoft-customer-service


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MS Office not working after Windows 10 upgrade | 1-855-531-3731  

If your Microsoft office stopped working after the Windows 10 update watch and follow the step given in this tutorial to fix this problem fo...