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Judges share secrets of award winners What can we learn from winners of the 2012 Business Excellence Awards? Lots, say those who played a large role in determining who they should be. Some of the following techniques can be adapted to suit different businesses. Others can be applied just as they are with little or no change. Deb McClelland on Business of the Year

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amloops Ford Lincoln is the Business of the Year because it scored significantly higher than the other nominees. With its new facility at 940 Halston Ave. on the North Shore, KFL poured $7 million into Kamloops. That’s not something most businesses can do, but the key thing is that the company invested in Kamloops. There’s an element of risk in any investment, so KFL’s faith in the community’s future is a key component to success. With the new facility, KFL realized a 40-per-cent increase in business and is one of the top three car dealers in town. It is also anticipating growth of 10 per cent a year over the next three years. Almost any business that wants to succeed long term needs those same elements: investment, risk-taking and achievable goals. Karen Watt on Business Person of the Year

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e looked at four categories: success in the last year, leadership, employment creation and innovation. Todd Stone (of iCompass Technologies) stood out in each of them. “There was really no comparison.” Stone’s 14-year-old company creates software for municipal websites, which it has sold to communities throughout B.C. The company has recently expanded its sales and service across Canada and through the U.S., with forays into Australia and

Europe, all from its base in Kamloops. Several things that Watt described underlie Stone’s success and are useful strategies for others. Among them is a board of directors, so Stone isn’t a oneman show. He draws on the insights and advice of other qualified people. Also, iCompass has each employee’s shortand long-term goals written on the walls so everyone knows what everyone else is working on, where they’re succeeding and where they need help. “Their passion, intensity and level of communication and teamwork — they’re improvement fanatics,” said Watt. The company also gives back to the community. This year alone, said Watt, iCompass raised thousands of dollars for the United Way and thousands more for a bursary at Thompson Rivers University.

BUSINESS EXCELLENCE AWARD WINNERS Excel Personnel Business Person of the Year Todd Stone, iCompass Technologies Inc. Community Futures Business of the Year Kamloops Ford Lincoln Home Hardware First Nations Business of the Year Sun Ridge Equipment Ltd. Kamloops Business Magazine Young Entrepreneur of the Year Krishna Lakkineni, ROI Media Works Aberdeen Mall Retailer Award (one to 10 staff) Portfolio Interiors Underwriters Insurance Brokers Retailer Award (11-plus staff) Kamloops Ford Lincoln BDC Manufacturer Award Trout Creek International Homes Tourism & Hospitality Award Scott’s Inn and Restaurant BCLC Technology Innovator Award Netshift Media Inc.

Chamber OF COMMERCE President Maurice Hindle on President’s Award winner

KGHM Ajax Mining Incorporated Home-Based Business of the Year TLC for Pets

here was really no question, says Hindle. “Mel (Rothenburger) has contributed meaningfully to the community for a number of years.” That includes supporting foundations, serving on boards of directors, working with the Kamloops Chamber of Commerce, serving two terms as mayor, and helping in several capacities with a wide range of events and social and political forums. Hindle said the fact that Rothenburger was retiring as editor of The Daily News at the same time as the awards were decided was not a factor. Still, “it was just time,” he said, acknowledging Rothenburger’s 40 years of community service. For all the differences people could list between successful businesses and successful individuals, they have this in common: a commitment to the community, a desire to give back, contributing to the health of the place they call home. KB

Berwick on the Park Service Provider Award (one to 10 staff) Summit Gourmet Meats

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Kamloops Lincoln Service Provider Award (11-plus staff) Kamloops Home Hardware Building Centre Venture Kamloops Resource Industry Award Highlands Irrigation Ltd. B.C. Hydro Power Smart Green Award (one to 10 staff) Think Green Painting RBC Royal Bank Green Award (11-plus staff) Stantec City of Kamloops Community Service Award Canadian Western Bank President’s Award Mel Rothenburger

DECEMBER 2012/JANUARY 2013 KAMLOOPS BUSINESS 15

Kamloops Business  

All about what is happening in Kamloops, featuring The Kamloops Chamber of Commerce Business Excellence Awards.

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