Informer Issue 16 Autumn 2010
• Exciting new KCS Webshop update • BEST VALUE: you can count on KCS to save you money • Wall Storage “More than just space” NEW Informer AUTUMN 10.indd 1
2 In This Edition
Flash Ahh! Ahh! New KCS 4GB Flash Drives
Welcome to the Autumn 2010 edition of the KCS Informer. All of our minds are focused on getting best value, whether that be at home or at work and KCS is keen to help in this quest. In addition to launching our 2010 Schools Customer Care Survey, this survey focuses on ways of ensuring that you receive best value.
Product Code: 19 000 004 Qty 1–29 £7.50 Qty 30–99 £6.95 Qty 100+ £6.50
Our section on our Conversion Service and the benefits of switching to a KCS Own Brand alternative, highlight where simple savings can be made immediately, while still following procurement guidelines. Our completely new, FMS compliant KCS Webshop, was demonstrated for the first time in October and an extended pilot will run through to January. This edition will give you a feel for the site and some of its functionality. Once again, thank you for your continued support and if you have any further ideas or suggestions in relation to KCS, please do not hesitate to contact me.
Best regards, Steven Munday KCS General Manager T: 01622 605485 E: firstname.lastname@example.org
This edition contains articles on:
KCS for Best Value
Christmas Closing Dates
NEW KCS Art & Craft Catalogue
KCS Customer Care Survey
Cleaning Chemicals Promotion
Cutting Copier & Printer Costs
NEW KCS Webshop
KCS Supplier Event
Stationery Competition Winners
KCS Meat Contract
Paper Price Increases
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School Shout KCS Customer Care Pledge
20-21 22 24-27 28
Every time you purchase KCS Ultrawhite copier paper (01 977 075), between October and February, you will be entered into a monthly prize draw to win a £100 voucher to be redeemed on KCS stock products of your choice.
Your DPN or Account Number
? ? ? ? ? ? Please quote this on every order to ensure that it is processed speedily every time!
Customer Care 3
Christmas Closing Dates
KCS Schools Annual Customer Care Survey Autumn 2010
08:30 – 12:00 Last date to place orders for pre Christmas deliveries. DECEMBER JANUARY Deliveries as DECEMBER normal.
22 23 24 04 DECEMBER
KCS delivery date. 22 23 Last 24offices 0417:00. KCS shut DECEMBER
As an added incentive, return your completed survey to us by Friday 17th December for your chance to WIN 1 of 20 Laminators for your school.
2 23 24 04
Offices closed from 24/12/10 – 03/01/11.
3 24 04
Offices re-open 08:30 First post Christmas deliveries for orders placed before 12:00 on the 23rd December.
A4 Home-Office Laminator
469 014 390
KCS would like to thank Swordfish for their support.
This is the sixth year of the KCS Schools Customer Care Survey, your chance to give us your thoughts and suggestions. The 2010 edition follows a similar pattern to previous years with a mixture of tick box selections and response questions to cover your views on; • Our 2010/11 Catalogue • Our Sales Office • Our Customer Care Pledge
• Our Deliveries • Our Own Brand Range
This is our chance to fully understand what you require from KCS and how we are performing against your expectations. Please make every effort to put aside 5 minutes to complete either a paper copy or an electronic copy. A paper copy should be contained within this edition of the KCS Informer and we will email out the survey twice during November. Results will be published in February 2011. To obtain your copy of the survey, please do not hesitate to contact your Sales Executive or our Customer Care Team.
Tel: 0845 270 8811 Fax: 0800 243 732 Email: email@example.com
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Thank you for your kind donations of books to our school library here at Erith School. We know that Rob Cox, our KCS Sales Executive, got to know Steve Featherstone, our senior caretaker, over a number of years through his visits to the school and was very saddened by his sudden death, as were all of the staff at the school. The books will be very useful for our students and will each contain a label saying that they have been donated by yourselves in memory of Steve.
Lucky Winners The lucky winners of the LYRA primary and secondary art sets are: St Josephs Catholic Primary School - Bromley Little Horsted Church of England Primary School - East Sussex Farringtons School - Chislehurst
Congratulations West Byfleet Infant School - Surrey Are the proud new owners of this practice green mat, donated by Kit for Kids, a specialist early years supplier.
STEINBEIS PURE Competition
For those curious about the answer, it was â€œsandâ€?.
PRIZE NEW Informer AUTUMN 10.indd 4
Winners June Winner - Sydenham School, London July Winner - Kidbrooke Secondary School, London August Winner - Deanes Secondary School, Essex September Winner - Hale Primary School, Surrey
e Procurement 5
e-procurement - New KCS Webshop Great news for all schools looking to make procurement efficiency savings! The new fully FMS compliant KCS webshop is due for launch in early 2011. KCS supports the DFE’s view of the benefits to a school from using e-procurement. The new KCS webshop will be fully compatible with the latest version of FMS and features a punchout capability, enabling greater control and efficiency for your purchasing.
The new KCS webshop will have a new address (www.kcswebshop.co.uk) and is designed with the user in mind, with all of the functionality that web users expect of a modern e-trading site. The webshop will link directly with your FMS system. Unlike the current arrangement where schools receive a disk from KCS each year to update the catalogue on FMS, schools will simply log on to the website where realtime prices will be displayed.
The KCS webshop looks very similar to most modern e-trading sites and is designed to be both intuitive and easy to use. The FMS link will result in considerable efficiencies from using the system, rather than the traditional phone, fax and post methods. The period between now and April 2011, will be spent conducting a pilot trial, with roll-out planned for the start of the busy summer term. The following screen shots give a feel for how the new site will look.
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Some simple changes are required within your FMS system. The important area to note, is the ordering method. Currently this will be set to “print “- orders are inputted in FMS and then printed and faxed to KCS. Setting your order method to “web service”, allows the order to be placed on the webshop and this will then be uploaded to FMS. These changes can be completed by your school with our help. In Kent, the EIS team will offer support.
Once FMS is set up, users can log onto KCS webshop on a specific URL, which identifies them as an FMS user. Log ons can be given varying degrees of access rights, depending on the permissions the school wishes to set.
Items can then be selected from the online catalogue.
Each category contains products arranged to replicate the paper catalogue, to make shopping as easy as possible.
Once a product is selected, it can be checked to make sure it is the correct product required.
After selecting the amount required, a real time costing will appear.
You can then select a delivery address, date and contact name before you submit the order.
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Key Functionality Some of the things the site will do for you... • FMS Compliant - able to communicate with your system seamlessly • Single Key In - no double entry, orders need only be entered once • Authorisation of Orders - complete control by the budget holder to sign off any orders placed • Quick Cart - orders can be keyed into a list, without having to search for individual products • Log On - varying degrees of access, based on authority • Search Function - superior search capability, to find that elusive item The system then generates an order confirmation and sends a pdf to your nominated e-mail address.
• Buying Lists - saved lists for regularly bought items • Live KCS Data - the details regarding a product are accurate and all new products are on the system, before they appear in the paper catalogue • Intuitive - replicates the paper catalogue, so you know where to look
Key Benefits of using KCSwebshop What the new webshop will mean to you... • Time Saving - single entry of data onto FMS • Consumables Saving - no requirment to print a hard copy or to send to a fax • Devolved Authority - allows teachers to enter product details, creating an unauthorised order ready for authorisation Our internal KCS system then communicates with your FMS. You will need to upload the order and authorise it. It is only at this point that the school FMS system allows the order to be released to KCS for delivery.
It is intended that the new www.kcswebshop.co.uk will launch site in April next year. The DFE continues to encourage schools to move to electronic procurement and KCS’s new webshop will allow you to make full use of the functionality of FMS to start to use e-procurement regularly.
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• First Time Accuracy - real time data, ensures that all the product information is correct at time of purchase • Regular Order Savings - create a buying list once and use it for regular orders • Useability - quick and accurate search of over 20,000 products guarantees finding the product you want • Peace of Mind - read the product reviews and customer comments • Best Value - when added to our free next day delivery and market leading customer care, you can guarantee best value
If you would like to know more about the KCS Webshop please email either Steven Munday on firstname.lastname@example.org or Martyn Nicholls on email@example.com
8 Supplier Event
KCS Supplier Event... Back in May, KCS held its first stock supplier event. 63 suppliers attended, bringing with them various product samples and literature. The event was attended by the whole KCS team. The feedback from both suppliers and the KCS team was excellent and everyone felt that customers will benefit. Buoyed by the success, KCS plans to make this an annual event.
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NEW Informer AUTUMN 10.indd 8
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NEW Informer AUTUMN 10.indd 9
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Informer c ontributor
Where’s your meat coming from? If you have a kitchen producing food, then purchasing the right products is of very real concern. With your time limited, why not rely on KCS to do all the work for you! Using our fully OJEU compliant contract, you are assured that the suppliers listed opposite meet all the relevant national laws, codes of practice and EU legislation.
Framework of 6 suppliers: Supplier Details
Areas Supplied To East Sussex
British Premium Meats Weston Wright Tel: 01707 361370 Email: Weston@britishpremiummeats.com
Heathfield Meats Kerry Emery Tel: 01323 511191 Email: firstname.lastname@example.org
For extra piece of mind, all companies meet the ‘Red Tractor’ label criteria or equivalent, wherever possible.
Hunts Foodservice Ltd Christine Friday Tel: 01935 810245 Email: Cfriday@huntsfoodservice.co.uk
So, when next looking to order meat or meat products, please contact us to find out more.
Rother Valley Organics Sam Gaunt Tel: 01730 821851 Email: email@example.com
As part of the contract, suppliers need to meet stringent criteria relating to quality standards, health and safety, GM foods and delivery criteria.
Contact Janet Brown on 01622 605436 or email: firstname.lastname@example.org or speak to your KCS sales executive
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Salvatori Robert Salvatori Tel: 01227 263888 Email: email@example.com Solent Butchers Mark Cristofoli Tel: 02392 669228 Email: firstname.lastname@example.org
If contacting the supplier direct, please quote the following: CBC/KENT/Y900127
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Quake & Strike affect paper prices... The economic aftershocks of events happening in countries far away from British shores are having very real effects on the business environment in the UK. On February 27th 2010 central Chile was ravaged by an 8.8 richter earthquake. Aftershocks continued for weeks, interrupting power and water supplies. Unfortunately, it has created a problem for the paper industry. Chilean pulp mills account for over 8% of the worldâ€™s output. Though the pulp manufacturers have done much to protect their factories against just this type of event, the
damage to the local infrastructure, such as the main port at Concepcion, has meant that pulp has been slow in reaching the world market. To add insult to injury, yet another problem forced paper suppliers to review pricing. Finnish stevedores went out on strike on the 4th March 2010 over better severance pay for workers who lose their jobs. The ports affected by the strike serve two of Europeâ€™s largest paper makers, effectively closing down 60% of the Finnish paper making capacity. These events have combined to produce an adverse effect on world paper prices and supply. For KCS, this has led to unavoidable price increases (detailed in the rest of this article) which have taken affect from the 1st October 2010.
White Copier Paper Product
New Price as of October 1st
Tinted Office Paper - 80gsm Product
New Price as of October 1st
A4 Pastel, Box 5 Reams Sky Blue
01 998 227
01 998 238
01 998 246
01 998 268
01 998 271
A4 Mid, Box 5 Reams Salmon
01 999 038
01 999 069
01 998 228
01 998 229
01 998 230
01 998 231
A4 Strong, Box 5 Reams Coral Red
01 999 052
01 999 090
01 998 732
01 999 085
01 999 041
01 999 042
01 999 043
Azure Ocean Blue
01 999 044
01 999 047
A4 Pastel, 1 x Reams
KCS Ultrawhite A4, Box 5 Reams
01 977 075
Branded A3, Box 5 Reams
01 977 077
Steinbeis Pure White A4, Box 5 Reams
01 977 076
Steinbeis Pure White A3, Box 5 Reams
01 977 086
01 998 284
Berga Speed A4, Box 5 Reams
01 977 024
01 998 280
Berga Speed A3, Box 5 Reams
01 977 039
01 998 282
Berga Focus A4, 90gsm, Box 5 Reams
01 998 900
01 998 283
EP4 A4, Box 5 Reams
01 977 089
01 998 285
Data Copy Colour Printing A4, 100gsm, Ream
01 981 457
Berga Image A4, 100gsm, Ream
01 981 321
Silver Digital A4, 115gsm, Ream
01 981 573
01 981 200
01 998 279
01 999 094
A4 Pastel, 1 x Reams Mixed Colours
Berga Focus A4, Box 5 Reams
051 001 313
A4 Pastel Rainbow, Box 5 Reams
Berga Focus A3, Box 5 Reams
051 001 314
Mixed 5 Pastel Tints
Berga Focus A3, 90gsm, Box 5 Reams
051 192 088
A4 Strong Rainbow, Box 5 Reams
Berga Image A3, 160gsm, 1250 Sheets
051 192 099
Mixed 5 Strong Tints
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A3 Pastel, 1 x Reams Sky Blue
01 995 022
01 995 011
New Price as of October 1st
Smartone system, 2 ply, 1111 sheet, 200m, 6 rolls
06 100 101
Ensure compact coreless, 2 ply, 900 sheet, 36 rolls
06 567 100
Compact universal, 200 sheet, 24 rolls
06 567 119
Bulk pack, 1 ply, 520 sheet, 30 packs per case
06 655 026
01 995 099
01 995 033
01 995 000
A4 Strong, 1 x Reams Coral Red
01 995 067
Product Toilet Tissue
01 995 045
Bulk pack, 2 ply, 270 sheet per pack, 30 packs per case
06 966 254
01 995 058
Conventional, 2 ply, 320 sheet, 4 rolls, case of 36
06 222 511
01 995 050
Conventional, 2 ply, 200 sheet, 2 rolls, case of 36
06 567 073
Conventional, 1 ply, 500 sheet, 2 rolls, case of 36
06 567 031
01 998 000
Conventional luxury, 2 ply, 240 sheet, case of 40
06 225 988
Mini jumbo, 2 ply, case of 12
06 655 037
Jumbo, 1 ply, case of 6
06 567 019
Jumbo, white, 2 ply, 1575 sheet, case of 6
06 222 522
EnMotion roll, 2 ply, case of 6
06 036 569
NextTurn, 2ply, case of 6
06 900 103
Single fold hand towel, blue, 240 sheet, 15 pks per case
06 566 009
Single fold hand towel, white, 240 sheet, 15 pks per case
06 567 115
Z-fold, blue, 1 ply, 12x250 per case
06 222 500
A4 Day Glo, 100gsm, Pack 100 5 Fluorescent Colours
Office Card - 160gsm Product
Hand Towels / Wipers Code
New Price as of October 1st
A4 White, Pack 250 White
01 978 025
A4 Pastel Tints, Pack 250 Sky Blue
01 978 036
Z-fold, white, 1 ply, 12x250 per case
06 575 020
01 978 047
Reflex, blue, 2 ply, 429 sheet per roll, case of 6
06 467 666
01 978 069
Centrefeed, white, 2 ply, 429 sheets per roll, case of 6
06 567 134
Mini centrefeed, white, 1 ply, 357 case of 12
06 567 112
Centrefeed, white, 1 ply, 857 sheets, 300m, case of 6
06 567 123
Centrefeed, blue, 2 ply, 429 sheet, case of 6
06 222 566
Texicell quarter fold pack, white, 1 ply, 40 sheet, 30 pks per case
06 575 010
High capacity wipers, blue, 2 ply, 280x350mm
06 696 364
Kitchen towels, white, 2 ply, 56 sheets, 20 roll case
06 566 098
Vanilla Sulphur Yellow
01 978 081 01 978 058
A4 Mid Tints, Pack 250 Dolphin Grey
01 978 059
01 978 060
01 978 132
01 977 115
01 978 151
01 978 162
01 977 107
01 978 061
01 978 199
A4 Strong Tints, Pack 250
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If you have any questions, please contact your own sales executive or speak to Jaki Smith on 01622 605459, regarding copier paper or David Hussein on 01622 605444, regarding paper hygiene.
14 Best Value
You can count on KCS for savings! With the prospect of increased pressure on budgets over the coming months, money will be tight.
KCS Own Brand v Competitor own brands
GLS would cost you £19.64 more
Consortium would cost you £26.67 more
£74.62 KCS has always sought to provide its customers with best value and this was the driving force behind the creation and expansion of the highly successful KCS Own Brand Range. Seeking the best price and quality, this range represents a real cost saving for those most commonly purchased items. Our detailed comparisons are based on real school requirements. They clearly show that by switching to KCS Own Brand you will save money against continuing to buy a branded product but, more importantly, it shows the savings achievable over similar own branded ranges from GLS and Consortium. If you can see the savings but are concerned about the time it takes to switch your order, the KCS Conversion service can help. All you have to do is fax, post or e-mail an order that you would have sent to your current supplier and we will convert it to our codes and pricing. The conversion will show the savings you can make and you also have all the KCS codes to be able to place the order with ease. If you would like further details then please contact with your KCS Sales executive or our Customer Care Team.
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Own Brand Products
Ballpoint Pen Bx50
Black Drywipe Markers Bx50
Document (Pocket) Wallets Pk50
Glue Stick 40g
Handwriting Pen Pk200
HB Pencil Bx12
Lever Arch Each
Multipunched Pockets A4 Pk100
Multipurpose Labels Bx1000
Paper Clips Assorted Colours Tub500
Ready Mix Paint Pk20
Refill A4 Pad Pk5
Sticky Notes (127x76mm) Pk12
Best Value 15
KCS Own Brand v Branded products TOTAL
Own Brand Products
Pritt Glue Stick, 40g
KCS Glue Stick, 40g
KCS Sticky Tack, 140g
Bic Cristal Pen Pk50
KCS Ballpoint Pen Pk50
KCS Correction Fluid Bx10
Tipp-Ex Shake 'n’ Squeeze
KCS Correction Pen
Berol Handwriting Pen Pk200
KCS Handwriting Pen Pk200
Avery Labels Pk100
KCS Multipurpose Labels Pk100
Post-it notes Pk12
KCS Sticky Notes Pk12
Stabilo Highlighters Pk48
KCS Highlighters Pk48
Sellotape Original Pk6
KCS Easy Tear Tape Pk6
KCS HB Graphite Pencil Pk12
Bic Velleda Marker Pk4
KCS Drywipe Marker Pk4
Berga Speed Copier Paper Bx5 Reams
KCS Ultrawhite Copier Paper Bx5 Reams
Tippex Correction Mouse
KCS Correction Roller
Stabilo 88 Fineliner Pen Bx10
KCS Fineliner Pen Bx10
Edding 380 Flipchart Marker Bx4
KCS Flipchart Marker Bx4
Staedtler Norris HB Pencil Pk12
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16 Art & Craft
Art & C r Catalog aft ue
Welcome to the KCS specialist Art & Craft Catalogue, produced in partnership with Creativ Company.
Creativ are an award winning company with over 10 years of trading experience. They carefully choose and source art and craft products to deliver fun across all ages. The catalogue dramatically broadens and deepens the KCS range of art and craft products, with a selection that is certain to be popular with schools. The ordering process is very simple. You can order via the telphone, fax or e-mail and deliveries take between
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1-2 weeks. All deliveries are FREE, but please note that your order value must be over £35 excluding VAT. “We are very excited by our new specialist Art and Craft Catalogue” commented Steven Munday, KCS General Manager, “it has been very well received by our customers”.
To receive your personal copy of this catalogue in future, please contact our Customer Care Team on:
0845 270 8811
With over 400 pages of great ideas, good quality materials and equipment it is the ‘must have’ Art and Craft catalogue of 2010.
Wash & save up to 50%
Getting real savings on branded products can be a real drag with busy staff simply not having the time to check around for the best deal. This is where KCS can really help - using our close relationship with suppliers we regularly negotiate great discounts on everyday products. Detailed below is our latest cleaning products offer. Product
Laundry save up to 25% 1
Daz 90 Wash
06 985 100
06 966 379
Lenor Sleep Sensation
06 966 381
Lenor Spring Fresh
06 966 452
Cleaning save up to 50% 5
Flash All Purpose 5L Lemon
06 100 526
Flash All Purpose 5L Pine
06 100 515
Flash All Purpose 5L Sea Minerals
06 990 401
Flash All Purpose 5L Apple
06 100 535
Flash All Purpose 2L Lemon
06 100 490
Flash All Purpose 2L Pine
06 990 398
Flash Clean & Fresh Spray 750ml
06 300 156
Flash Clean & Bleach Spray 750ml
06 200 533
Flash Anti-grease Spray 750ml
06 987 355
Flash Clean & Shine 750ml
06 985 031
Viakal Scale Remover 750 ml
06 985 333
Dishwashing save up to 40% 14
Fairy Original 5L
06 966 553
Fairy Lemon Zest 5L
06 987 822
Fairy Original 750 ml Pk6
06 987 823
Fairy Active Bursts Pk64
06 100 031
Air care save up to 25% 18
Febreeze Fabric Spray 1L
06 585 269
Febreeze Mist & Refresh 400ml
06 585 271
Febreeze Tough Odour Aerosol 400ml
06 585 272
X Not illustrated
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18 Office Equiptment
Cutting Copier & Printer Costs Recently, a local grammar school who currently does not use the KCS contract and who had not dealt with Ricoh, approached David Copping, the Government Account Manager, to review their copier & Print requirements. David did a cost comparison for the school which showed that the school could save a staggering £57,777 over 5 years by changing to the KCS contract from their existing supplier. The exercise also highlighted further savings which were difficult to quantify, but which also needed to be considered, as they could provide additional significant savings.
Current annual spend on print cartridges & photocopiers (not including capital cost of outright purchased printers)
Less wastage - documents are only printed when the user collects them. Typical waste reduction is around 15%
Annual rental of new Ricoh devices (17 in total)
Auto doublesiding & mono printing - by setting the rules to default to these settings, again makes savings on consumables
Annual rental of Ricoh software (inc. support and maintenance)
Annual print costs on new Ricoh devices - £5,213.36 from current copy volumes - £7,800.00 from current print volumes
Facilities used more efficiently - students are forced to use the system properly, so saving consumables
Admin time saving - office staff need to spend less time on all the processes associated with consumables
Hardware reduction - Desktop printers are no longer required
If you would like to look at the possible savings your school could enjoy, then...
Call the KCS photocopier team or contact your sales executive... we’re here to help! t: 01622 605458 e: email@example.com
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Total estimated annual costs of new devices (Rental, toner, staples, maintenance service, parts, installation and training)
Total estimated annual savings available
Percentage saving against current expenditure
Total savings available over 5 years (after paying installation and training)
EAGLE/FAIRTRADEVENDING Fairtrade Vending, the UK’s leading fairtrade supplier of Fairtrade products and ingredients as recognised by the Fairtrade Foundation, and Eagle Vending, an innovative forward thinking company producing ‘First to Market’ vending concepts, are offering a free review of your vending needs. Fairtrade hot drinks machines exclusively branded • Freestanding and table top systems • Chilled snack machines and combination snack/cold drink vendors • Fresh food vendors • Unique and exclusive food vending solutions for ‘eat on the go’ and 24/7 food service vending • Cold drinks vendors • Water Coolers • Fill and cleaning service • Technical and maintenance support services • Tailor made finance packages to meet with your exact specifications upgrade your old machines for new • We offer a unique “All Inclusive” Master Vend Plan from as little as 18p per drink (Including equipment, consumables and service) • Free loan equipment available
Whatever your need, we can offer a cost effective solution to match your exact requirements. Call us now for a free review with no obligation
01634 722999 www.fairtradevending.co.uk www.eaglevending.co.uk
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Wall Storage More than just space... 1
Storage is something that is always in short supply and there never seems to be enough to go round, especially in a school environment. Your pupils’ valued work, your own precious teaching resources and every day consumables all fight for space in today’s classroom; so it is no wonder it all gets spread over every surface and put on shelves, only to be damaged, misplaced or ultimately lost.
Just think how much calmer you would be if you had the storage to achieve “a place for everything and everything in its place”?
1 S torage solutions, including an interactive whiteboard, where the cabling is neatly stored away. Around the whiteboard, in traditionally ‘dead’ space, storage opportunities have been created.
Storage space is rarely considered or even fully planned into new and refurbished schools and classrooms, but in these pound conscious times, it has never been more important to get the right products for the job.
2 Varieties of locker storage, with a huge range of colours
featuring robust hinges, so doors remain firmly attached. The locking mechanism comes with a 5 year warranty.
3 This storage unit acts as a classroom divider, with
With many satisfied customers and an array of innovative storage solutions, we are confident in providing you with the options and advice to help you choose the best products to resolve your storage needs.
cupboards accessible from either side if required. Even the doors themselves potentially double up as whiteboards.
4 Inside the cupboards, accessories and adjustable shelving allow a wide range of items to be stored safely.
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Below are some topics to consider... It’s not just about space! 1 Space efficiency - how to make the best use of the available space? It is not just about width, but depth, height and door accessibility too. Could your new storage be readily redeployed in the future to another classroom, staffroom, office or corridor without resorting to a carpenter? 2 Aesthetics - how does it look? There needs to be a range of suitable finishes and colours which will help provide a “lift” to the area in which it is located. 3 C ost Effectiveness - how about lifetime value? How long do you need this to function and still look great? Spending a little more on good furniture that may have more features than are currently needed may mean a better return on the financial investment over the product life. 4 Durability - how the storage performs in the day-to-day “rough and tumble” of school life is important. Good quality materials, robust accessories and, being well constructed, will mean it will last for years without looking “tired”. 5 F lexibility - the changing needs of school environments mean that any furniture purchased must be able to satisfy changes in the future. Can the selected solution house interactive white boards, lockers, Gratnell trays etc? Can it be used to divide rooms? Try to consider the “what if” as well as the immediate need.
So if you are considering your storage needs, it’s not just about space... give KCS a call.
Call us at KCS or contact your sales executive... we’re here to help you! 4
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t: 01622 605304 e: firstname.lastname@example.org 27/10/2010 13:15
22 Victor Stationery Competition Winners
We’re going on a rhino hunt... we’re not scared! Issue 15 of the KCS Informer offered, courtesy of Victor Stationery and Save the Rhino, a trip to Port Lympne Wild Animal & Safari Park and, on the 18th of October, Year 1 from St Thomas of Canterbury RCP School, accompanied by teaching staff, arrived for their wild day out. The October morning didn’t keep the animals inside the gorillas, monkeys and lemurs were out and about and as keepers made their rounds, the wild dogs and cats made their appearances. Come lunchtime, stomachs weren’t the only thing growling - just metres away, the park’s Bengal Indian Tigers were on the prowl. “Our day at Port Lympne did not disappoint. The children were very excited to go and so happy to be there. I think it will be a day they will never forget. Since we have been back at school, most of the talk has been about Port Lympne and all the animals we saw. A particular highlight for the children, was seeing the Atlas lions - a very exciting moment for them. One of the children said “I liked seeing the lions best. It was a little scary, but I wasn’t frightened!!!” My TA Katalina DeSouza said “It was a lovely day. Taking the children out for a day of fun and relaxation has been a highlight of the term.”
“Victor Stationery is delighted the children of Year 1 from St Thomas of Canterbury RCP School so enjoyed themselves,” commented Diane Finlay, educational sales manager, “now they can use RHINO exercise books in a more invigorated way than ever before! “
USING RHINO SAVES RHINOS
reg. charity no. 1035072
Thank you so much for some lovely memories and such a fun time!”
Theresa Bigwood, Class Teacher
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24 School Shout
Bright and New “Griffins” Building - Now Open!
! t u o h S School
“After a busy year of choosing colour schemes and deciding how we wanted our new premises to look, we finally moved into our lovely new building called ‘Griffins’ in June 2010. The new building replaced an old hut and brings together the whole of the ‘Sensory Support Service’ into one place; including the Darrick Wood Primary Provision for Hearing Impairment, the peripatetic teams for HI (Hearing Impairment) and VI (Visual Impairment), plus support staff. Griffins is a place where parents can come to meet other parents, access information and meet the range of professionals who support them. To fit in with our modern building, we selected a bright colour scheme for both the carpets, blinds and furniture. We chose the furniture with the help of Rob Cox and the outcome is a smart modern place to work. Both the children and the staff are extremely happy to be here!” Di Blackmore - Headteacher Sue Di Iorio - Senior Admin Officer Griffins - Sensory Support Service
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School Shout 25
Business as usual at Stillness School - despite fire in annexe!
F ire crews arrived at Stillness Junior School, Brockley Rise, on August 28th 2010, to find the school annexe already well alight. Half the ground floor, first floor and roof were on fire and it was spreading, when the 50 fire fighters managed to get the blaze under control. Crews did not leave the incident until round 11am the next day, when they had fortunately managed to stop the flames from damaging any other part of the building. The blaze is under investigation, but the cause is still unknown. Headteacher Selina Sharpe said â€œThe annexe building was severely damaged and cannot be usedâ€?, but fortunately the school was open, as usual, at the begining of term.
Photo credit by Rob Finn
After hearing about the fire, Kim Norman - KCS Sales executive for the area, visited the school to see if there was anything that could be done to help and managed to successfully source some items for the school library and art room, which were both devastated in the blaze.
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Selina Sharpe - Headteacher Stillness Junior School
26 School Shout
New library at Sutton-at-Hone – FAB! Sutton-at-Hone Church of England Primary school now has a library to be proud of. An old classroom was converted to house a new range of books and reading areas. “We are delighted with our new library and are very excited about the facilities and opportunities it will give us”, commented Miss Leah Goulding, Head of School, “ We are sure it will help children to develop a love of reading and an enjoyment of books.” KCS were pleased to assist in the project, with Victoria Stroud liaising with Diane Hall, the Bursar and organising for a supplier to help with free space planning, to utilise the available area and create a library fit for all. The end result has really impressed the children. Here is a selection of their comments:
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“We are lucky at Sutton-at-Hone C of E Primary School, as we have a fantastic new library being put into place. It has a wide variety of up-to-date books, ranging from religion to interesting non-fiction books. With spacious new bookstands and a large new area it is certainly for all to enjoy.” Madoc (Year 6, St John Class)
“It is fab. I think it is good. I like the books. It is smart.” Chloe (Year 2, Ahlberg Class)
“It is pretty and quiet.” Jasmine (Year 2, Ahlberg Class)
“The library is now nicely furnished and well looked after. The library has a good range of Foundation to Year 6 books.” Edward Money (Year 6, St John Class)
“The new library looks fantastic, I really love it and I like the shelves and furniture.” Molly (Year 3, Dahl Class)
“The library is really tidy and got loads of books. It’s great!” Eren (Year 3, Dahl Class)
“The new library is amazing; the floor is new and polished. I like the beige cupboards and furniture.” Zane (Year 3, Dahl Class)
“I like it because it’s refreshing.” Ruby (Year 3, Wilson Class)
“Lots of room, lots of books and looks really good.” Roman (Year 1, Donaldson Class)
“Beautiful soft shelves. I love the quiet area.” Evie (Year 1, Donaldson Class)
“There is no doubt that the library will see great use and be enjoyed by the pupils of the school over the coming months and years.” Leah Goulding - Head of School Sutton-at-Hone C of E Primary School
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St Dominic’s colourful new playground mural
Freshfields are one of the ELBA companies supporting the Hackney School Mentoring programme. When they contacted St Dominic’s Catholic Primary School in Hackney with the offer of 14 volunteers looking to help out, the school had just the project for them. A wall in the playground required livening up. Simon Harper, a year one teacher with a flair for art was immediately put in charge, along with Nuno Gomes, the school caretaker. Simon came up with six designs for a mural. The two most popular designs voted for by Key stage 1 and Key stage 2, had themes of ‘respect’ and ‘the sea’. By combining the two choices, he came up with a new design that would please everyone. The volunteers arrived to find the mural marked out on the wall, the paint and equipment supplied and following a health and safety brief, they commenced with the painting. “We have had a plethora of heartfelt thanks from the parents and a overwhelming thumbs up from the kids for brightening up their playground: it makes the whole experience worthwhile”. Simon Harper - Year 1 Teacher St Dominic’s Catholic Primary School
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28 Customer Care Pledge
The 2010/11 KCS Customer Care Pledge
We pledge... • Telephones are answered within 3 rings. • Telephones are answered not by a machine but by our friendly, well
trained sales staff.
As you will know, we take Customer Care very seriously indeed. We believe that we have to:
• No telephone or fax queues.
• Understand your needs.
• No quibble stock returns up to 30 days after purchase.
• Meet and at times, surpass your needs in terms of product choice, quality, pricing and delivery.
• Your own KCS sales rep to advise you on all purchase decisions in
• Be able to demonstrate the value we add.
• Enquiries are resolved speedily:
To ensure that you can continue to see and feel the difference in our Customer Care compared to our competitors, we have revamped our KCS Customer Care Pledge.
– Fax/Email: within 24 hours.
the comfort of your school. – Telephone: either during the call or within 24 hours. – Post: within 5 working days. • We will provide ongoing training for all our staff to ensure that they
are polite, respectful, knowledgeable and able to help. • We have informed all of our suppliers of our pledge and have
received their support to ensure success. • We will deliver all stock orders over £30 ex VAT placed with us by
12:00 noon, on the following day (an industry leading 98.4% success rate in 2009/10). • We will involve customers in new product selection through focus
and testing groups. • We will expand our KCS Own Brand range to ensure that we can
guarantee you ‘a quality product at a competitive price from a supplier that you can trust!’
KCS... putting you first! FREE Delivery
KCS – A division of Commercial Services
Printed by County Print & Design 01622 605 368
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