Kaylene Maas Freelance, UK Hassocks firstname.lastname@example.org - 07581 117649 A confident, versatile and self-motivated project management professional, with extensive experience, varied knowledge and skills across a variety of industries with an in-depth understanding of a diversity of detailed business principles and practices, and now looking for a role within the IT industry. Acknowledged as a highly focused and committed individual, I am able to develop and maintain strong working relationships at all levels of seniority, both with external organisations and internal personnel, and in turn motivate teams towards the successful execution of shared objectives. I am passionate about the IT industry and project managing, as demonstrated by the success of my career to date. Along with my experience in various IT applications and my ability to manage programs and teams, I will add value to any business, as I have an excellent work ethic and excel in fast paced, high pressured working environments. KEY KNOWLEDGE, SKILLS & EXPERTISE • Occupation-based - Highly focused and diligent Project Manager with particular expertise within the IT industry. • Project Management - First class project management skills, with large amount of experience in the planning, co-ordination and quality management of jobs. • Tenacity - Determined to overcome obstacles in order to deliver what is required by the business. • Relationship Management - Builds respect and trust with stakeholders and colleagues to meet and exceed expectations. • Leadership - Strong leader, who creates inspiring solutions, sets direction and focus whilst fostering team involvement. • Teamwork - A proactive and supportive participant in teamwork, able to motivate others in the attainment of shared goals. • Communication - Relays information clearly, concisely and with confidence so that team members understand the business standards and objectives. • Customer Service - Leads by example to deliver a proactive service so that there is a positive outcome for the customer.
Freelance, UK Live in Carer - April 2013 to April 2013 April 2013 Live in Carer Responsibilities • Helping clients with every day duties such as cleaning, shopping and laundry, whilst providing companionship and communicating with client's family or advocates.
Globe Discoverers Unite for Africa CC in Stellenbosch, South Africa - ZA - February 2012 to April 2013 Responsibilities • Responsible for the marketing of tours to Africa to international clients. • Creating and planning of tailor made tours taking into account clients requirements. • Managing the planning of various events, including two annual interschool's sports festivals. • Working as a Tour Leader for various tours when required. • Assisting other businesses with the creation of brochures and social media pages.
Self Employed Consultant Globeducate Travel & Tours - May 2011 to February 2012 Responsibilities • Set up company, and built up strong client base and managed client relationships to ensure first class service provided. • Marketed tours globally, thereby reaching more potential clients and responsible for carrying out Sales and Marketing demonstrations. • Events planning, including working out the logistics and itineraries for the organisation of events and tours. • Tour Leader for both local and internal tours.
S1 Contact Manager & Senior Project Manager EasyPay (Pty) Ltd - October 2008 to May 2011 Responsibilities S1 Contact Manager: ➢ Liaised between EasyPay and S1. ➢ Ensured all software updates are applied as and when released by S1. ➢ Made certain all developments are scoped and planned according to the various project time lines. ➢ Ensured costings were in line with the S1 quote for the scoped development. ➢ Managed invoices from S1, and where applicable re-invoicing to EasyPay clients. Senior Project Manager: • Project Planning & Co-ordination ➢ Ensured all new Work Requests/Projects were prioritised and scoped in sufficient detail - i.e. a Business Requirement Document or equivalent must be signed-off and the project broken down into sufficiently detailed and manageable tasks. ➢ Assigned and prioritised tasks to appropriate staff and ensured all tasks' delivery dates were clear and agreed to by all. ➢ Captured all tasks and activities and loaded onto PS Next and assign dependencies and costs. ➢ Drew up Project Plan (using PSNext) as per to defined template and coordinated sign-off by project team and management. ➢ Held meetings to clarify potential discrepancies relative to prioritisation of tasks, assignment and deadlines. ➢ Managed the project costs and kept a detailed list of any deviations to agreed costs. • Project Task & Quality Management ➢ Held regular weekly, bi-monthly or monthly progress meetings, and minuted specific actions that required attention/escalation. ➢ Provided weekly progress reports to Management. ➢ Followed up on minuted actions and provide feedback to the affected parties and Management. ➢ Managed all testing tasks to ensure that the assigned resources are performing correct test cases and kept records of results. ➢ Held a post-mortem evaluation of any major project deliverables as soon as they have been delivered and applied for a reasonable period of time, so as to apply learnings to any subsequent major deliveries. • Project Handover to Operations
➢ Ensured that all projects that required systems to be implemented into production had a handover plan, including testing sign-off, packaged software with release notes and installation guide and SOX documentation. ➢ Ensured that User Manuals, Operator Manuals, Programmers Manuals, Escalation documents, Training Manuals and implementation plans were documented and signed-off by Operations prior to the project's implementation into production.
Senior Sales Consultant Afresh Consult in Cape Town - Cape Town, Western Cape - May 2007 to May 2008 Responsibilities • Sold the HansaWorld Business Solutions Software, its maintenance and the consulting hours to implement the solution. • Assisted in Sales, Marketing and Product Demonstrations. • Built and managed a strong referral partner and prospect channel, and converted these prospects to leads.
Data Management Transition Lead Sun Microsystems in Amersfoort - September 2006 to January 2007 Responsibilities • Set up of new team in Czech Republic for both Customer Data Management and Agreements Management activities. • Trained new team on Customer Data Management Activities including: ➢ Maintained Data integrity of Sun's source system of record. ➢ Checked and validated customer data whilst entering and maintaining customer data in ERP (Oracle). ➢ Controlled the alignment and synchronisation between systems. ➢ Further developed and maintained customer data policies, processes and quality criteria. ➢ Assured and controlled system architecture integrity in regard to customer data and contributed to developments in this area. ➢ Executed order loading and backlog management in line with SLA and the approved ECO processes and procedures. • Training new team on Agreements Management activities: ➢ Ensured all operational goals, objectives and policies of the Agreements Registry were followed and adhered to. ➢ Distributed agreements registry information to appropriate parties upon completion of registry activities and task. ➢ Maintained Oracle customer IDs as part of agreement record in order to enable customer to agree mapping to occur in WCD. ➢ Managed staff of agreements registry - in country contacts. ➢ Assisted in the deployment of agreement registry collateral, reference tools/material to sales, finance and legal. ➢ Provided training on using the agreements registry tool.
Agreements Registry Time Zone Lead for Europe Sun Microsystems in Amersfoort - August 2001 to January 2007 Responsibilities • Worked with cross-functional project teams to devise and manage streamlined, strategic architecture for the implementation of Sun's e-business automation requirements. • Translated issues into solutions through business analysis and understanding of cross-business unit objectives and goals and integrate into longer-term strategic planning registry initiatives. • Managed and provided direct supervision to Agreements Registry Coordinators and Contract Administrators.
• Worked with Sun finance, legal and sales teams for terms and conditions outlined in contracts between Sun and customers. • Drove any issues and conflicts to resolution ensuring the satisfaction of the customer or internal client. • Drove project teams to identify and design necessary process changes and additions impacting the Agreements Registry, downstream systems and client base. • Maintained, published and distributed business processes, practices documentation, training manuals and guides. • Designed, developed, tested and synchronized systems, practices and processes for registry initiatives in support of evolving e-business information requirements and strategies across each line of business into a unified solution for Sun. • Acted as business expert and primary liaison between technical staff and business community from initial concept to implementation. • Coordinated with Registry staff in the design and deployment of Registry related collateral, reference tools and training material. • Made key business decisions, based upon knowledge of standard business protocols and process, impacting internal and external sales, order management and quoting organization from conducting business with customers. Sun Microsystems in Amersfoort - November 1998 to January 2007
iPlanet Customer and Sales Liaison for Europe Sun Microsystems in Amersfoort - July 2000 to August 2001
EMEA Shipment Planner Sun Microsystems in Amersfoort - November 1998 to July 2000
private person Cees Blom - Zeist - July 1998 to November 1998 Girl Friday
private person Taudin-Chabot - Zeist - April 1997 to April 1998 AuPair
Waitress La Pineta Restaurant - July 1996 to March 1997
EDUCATION Rhenish Girls High School in Stellenbosch 1994
SKILLS project management, tenacious, detail oriented, quick learning, leadership, communication, team work, customer service
ADDITIONAL INFORMATION â€˘ IT Skills - Proficient in Star Office and Microsoft Office, and also have experience in PSNext, MS Project and MS Visio.