Page 1

Transforming

Business

Through Leadership and Teamwork

2010 Regional Meetings Region 7, 8 & 10 July 11–13, Hilton Branson, Branson, Mo.

Region 9 October 17–19, The Davenport Hotel and Tower, Spokane, Wash.

Regions 1, 2 & 3 July 18–20, Hilton Myrtle Beach Resort, Myrtle Beach, S.C.

Region 6 October 24–26, Best Western Ramkota Hotel, Sioux Falls, S.D.

Regions 4 & 5 August 8–10, The Westin Cincinnati, Cincinnati, Ohio

www.ntca.org/regionalmeetings


NTCA 2010 Regional

NTCA 2010 Regional Meetings Transforming

Business

• • • • •

Create a competitive advantage through leadership. Understand the regional impact of current federal initiatives. Connect with peers to share new business strategies. Expand your opportunities with innovative thinking. Learn the effects of emerging technology trends on your telco.

Through Leadership and Teamwork

NTCA 2010 Regional Meetings Daily Schedule Sunday 4:30–6:30 p.m. Registration 5:30–6:30 p.m. FRS Get-Together Join the Foundation for Rural Service and its board of directors at this networking reception. Learn about the foundation, meet your FRS director and mingle with colleagues. Open to all attendees.

Monday 7:45 a.m.–2:00 p.m. Registration 8:30–11:30 a.m. Opening General Session Welcome Harry Thomas, NTCA President Chief Executive Officer Address 

Keynote Presentation Jim Bearden, CSP Austin, TX “Leadership in Troubling Times” Crisis and change are the circumstances in which leadership is most needed and most difficult. Crisis and change also are the crucibles in which dynamic leaders are forged. During these times of economic and financial uncertainty, many organizations are just hoping to survive. Others are looking for ways to win. A key difference between these two organizational approaches to troubling times is the quality of their leadership. As a former Marine rifle company commander, Jim Bearden understands the impact adversity can have on morale and performance. In the ultimate military “classroom”—combat—Jim learned firsthand how leadership behavior either compounds or mitigates that impact. Using plenty of humor and his experiences as a decorated Marine officer, corporate vice president, published author and successful


Meetings

Contents Regions 1, 2 & 3.........................6 Regions 4 & 5.............................8 Region 6.......................................9 Regions 7, 8 & 10................... 10 Region 9.................................... 11

business owner, Jim will offer practical suggestions for how leaders can transform adversity into opportunity by: • Modeling accountability as a compelling alternative to victimhood. • Creating cultures that reinforce and support behavior essential to organizational success. • Identifying and developing the next generation of institutional leaders. • Facilitating continuous process improvement, “The Relentless Search for Better Ways.”

11:30 a.m.–Noon NTCA Open Forum NTCA President Harry Thomas and NTCA’s chief executive officer joins your regional director and your commercial company adviser to field questions in this traditional “town hall” meeting.

Break

(M222) (E118) Seminar 1: Embracing Change to Survive and Thrive For: General Managers and Key Employees

Branching Out and Cashing In: Case Studies of Innovative Business Opportunities A NTCA Associate Member Advisory Council Session Telcos around the country are undergoing tremendous change that is forcing them to explore out-of-the-box business ventures to develop additional revenue streams. Competition is everywhere, traditional boundaries are falling and value chains are in flux. A new system is evolving with a different focus, and service providers are re-evaluating their historic business models. Today, with less customer loyalty, myriad services and subscribers who are more interested in price and availability than the provider, telcos need to be strategic about how they approach this new marketplace. This workshop will feature creative ventures that move beyond traditional telco services and add black ink to the bottom line. It will explore the business, revenue, marketing and technology issues created by the convergence of the industry. Case studies will be used to highlight successful strategies for creating new revenues. 9:30 a.m.–3:00 p.m. The Coffee Stop

1:30–3:30 p.m. Seminars

Economic, demographic, competitive, regulatory, and technological changes have altered the ILEC industry gradually, substantially and permanently. While these changes have opened up some business opportunities for well positioned companies, the overwhelming result for most is that they need to adapt to the new business model and evolve in order to remain viable. This will depend on a company’s ability to replace declining regulated revenues, lower costs of operations, increase the revenues and margins currently received from end users, and gain scale. The following topics will be discussed: revenues and margins, cost of operations, efficiencies, end-users, management approaches, how to gain scale and how to implement changes to deal with the new business reality of our industry. Level: Intermediate

(D105) (M102) Seminar 2: The Board Sets Policy For: Directors and General Managers Setting policy is not only an important part of the board’s planning and decision-making role, it is the board‘s primary responsibility. Policy development involves mediation, discussion and compromise between those who make policy and those who must abide by it. This session will help board members understand what makes a good policy and how to re-evaluate outdated polices that no longer are effective. The session also will discuss how policy can contribute to harmonious board/ manager relations as well as promote board operational efficiency. Level: Introductory (D103) (M202) Seminar 3: Board Finance For: Directors and General Managers It is the board’s responsibility to monitor and control the telco’s business. Among the most important tools that directors have to evaluate fiscal performance are the financial indicators. They enable the board to track the system’s progress and plan its future. This seminar will focus on reading and interpreting financial statements; understanding key indicators and ratios; and improving the board’s communication with lenders, accountants, auditors, cost consultants and general managers. Level: Introductory

Seminar Program Key =Qualifies for the Director Core Curriculum (DCC) program =Qualifies for the General Manager Certificate (GMC) program = Qualifies for the Key Employee Certificate (KEC) program




2010 Regional Sponsors

5:30–6:30 p.m. Welcome Reception

Platinum-Level Sponsors

John Staurulakis, Inc. Farmers Union Insurance National Rural Telecommunications Cooperative (NRTC) Rural Telephone Finance Cooperative (RTFC) Telcom Insurance Group (TIG)

Gold-Level Sponsors

CoBank National Information Solutions Cooperative (NISC) NECA

Silver-Level Sponsors

Compass Consultants, Inc. (Region 6 only) Finley Engineering Company, Inc. GenSoft Systems, Inc. (Regions 4&5 only) Interstate Telcom Consulting, Inc. (ITCI) Midwest Data LLC Olsen Thielen & Co., Ltd. Power & Telephone Supply Co. Quintrex Data Systems Corp. TCA

For sponsorship and advertising opportunities at the Regional Meetings, contact Lisa Freedman at 703-351-2089 or lfreedman@ntca.org.

Tuesday 7:30 a.m.–1:00 p.m. Registration 7:30–8:30 a.m. Regional Breakfasts (director election in Region 3) 8:45–9:15 a.m. Business Session (director elections in Regions 6 & 9) 9:30–11:30 a.m. Federal Policy Discussion Legislative and regulatory initiatives can have a dramatic impact on the operations of rural telcos. Learn about initiatives federal policy-makers are pursuing that could affect your telco’s future. This discussion also will cover the critical role members must play as citizen lobbyists to help ensure policy-makers understand the unique circumstance of providing quality, affordable telecommunications services throughout rural America. 9:30 a.m.–3:00 p.m. The Coffee Stop

Star Partners Thank you to all Star Partners for their generous support of NTCA throughout 2010.

Super Star Partners

John Staurulakis, Inc. (JSI) National Information Solutions Cooperative (NISC) National Rural Telecommunications Cooperative (NRTC) Occam Networks Rural Telephone Finance Cooperative (RTFC) Telcom Insurance Group (TIG)

Shooting Star Partner

Farmers Union Insurance

Rising Star Partners

CHR Solutions, Inc. CoBank Consortia Consulting, Inc. Iowa Network Services, Inc. Mid America Computer Corp. (MACC) Midwest Data, LLC Power & Telephone Supply Co. Quintrex Data Systems Corp.



1:15–2:15 p.m. NTCA Benefits Workshop Managers and directors are encouraged to attend this traditional benefits workshop. The topics addressed will include updates on program changes and plan enhancements to the Group Health Program and Savings Plan. This workshop is presented by NTCA Field Services staff. 1:30–2:30 p.m. Tech Talk Technology continues to evolve rapidly, enabling a plethora of new advanced services. As with all technologies, there are potential benefits and competitive threats. This workshop will explore the latest emerging technologies and their impact on rural customers. You will leave this session with a sharper focus on the latest trends that will help your telco position itself for the future. NTCA’s Business & Technology staff will share

their unique perspective on technology, drawing from member examples and the latest information gleaned from the Wireless and IP Possibilities conferences. 2:15–3:00 p.m. Catastrophic Protection for Your Telecommunications Company, “aka” Business Income/Extra Expense A Telcom Insurance Group Workshop Direct or indirect property loss: Do you understand the difference? Sure, almost everyone has coverage that protects their tangible assets against certain perils in the event of a covered loss. But, do you have adequate coverage for “indirect losses” such as loss of business income and the extra expenses (BI/EE) associated with some claims? Determining and purchasing the proper coverage terms and limits provides catastrophic protection to your business. Come learn about this very real exposure and how you can protect your company with insurance and risk management analysis and planning. 3:15–4:30 p.m. Managers Forum For: Telco Managers/Owners Only This roundtable discussion will focus on pressing industry and management issues facing telecommunications managers and owners. 3:15–4:30 p.m. Directors Forum This roundtable discussion will allow directors to share with one another the important issues facing their telcos and how they are handling them. 6:00–6:30 p.m. Cash Bar Reception 6:30–9:30 p.m. Banquet, Awards and Entertainment Meeting Adjourns


Registration Information To register, visit www.ntca.org/regionalmeetings. If you are unable to register online, contact the NTCA meetings department at 703-351-2104, or meetings@ntca.org. Registration Fee Includes: • Admission to all sessions and workshops (excluding seminars) • FRS Get-Together • Welcome Reception • Banquet and Entertainment • The Coffee Stop • Regional Breakfast If you will need additional accommodations to fully participate in this meeting, please indicate that on your registration form.

Meeting Registration Fees* Early-bird

Registration Fee

On-site

NTCA Member Delegate

$275

$300

$325

Nonmember Delegate

$345

$370

$395

Spouse/Guest

$150

$175

$200

* Region 9 will have a separate registration fee schedule again in 2010. Please see this information under the Region 9 Meeting information on page 11.

Seminar Fees Early-bird

Registration Fee

On-site

NTCA Member Delegate

$220

$230

$250

Nonmember Delegate

$275

$285

$305

Spouse/Guest

$35

$60

$60

To receive the early-bird rate, payment must be received by the registration cutoff date listed for the Regional Meeting you plan to attend. Registration will not be considered valid until NTCA receives payment. Payment can be made by credit card, check or the ACH option.

Airline Transportation

American Airlines is offering a 5% discount off coach and firstclass fares for all eligible fares that are available for your dates and times of travel. Purchase discount tickets at www.AA.com for American Airlines and American Eagle flights only. Reservations also can be made by calling American Airlines Meeting Services at 800-433-1790 between 6 a.m. and midnight, Central Time, seven days a week. There will be a separate ticketing charge of $20 per ticket for tickets purchased over the phone. There is currently no ticketing fee for reservations made online. Please refer to the appropriate code for the meeting you are attending:

Delta Air Lines is offering a discount on fares to the July and August Regional Meetings. Call Delta Meeting Network reservations at 1-800-328-1111, Monday through Friday, 7 a.m.–7 p.m. Central Time. Refer to File Meeting Code NY2AK.

Regions 7, 8 & 10 and Regions 1, 2 & 3–A2770AA Regions 4 & 5–A2280AA Region 6 and Region 9–A25HOAP

Car Rental

Hertz has been selected as the official car rental agency for the 2010 NTCA Regional Meetings. Special discounted rates are guaranteed one week before through one week after the meeting dates, subject to car availability; unlimited mileage is included. When a reservation is made, Hertz will compare NTCA’s meeting rates to other Hertz published rates, ensuring you the best rate available. Reservations may be made online at www. hertz.com, or by calling Hertz at 800-654-2240. Refer to code CV# 02U60013. Advance reservations are recommended.




Regions 1, 2 & 3 July 18–20 Hilton Myrtle Beach Resort, Myrtle Beach, S.C.

Room Reservations

regular rates. On-site registration rates will go into effect after Thursday, July 15. To avoid additional fees, please register by Thursday, July 15.

Hotel cutoff date: Friday, June 16, 2010 Room rates: $205 single/double

Cancellation Policy Full refunds will be issued for cancellations made in writing by Friday, June 4. Any cancellation made June 5–18 will be charged 50% of the registration fee. Cancellations made after Friday, June 18, will be charged in full. No refunds will be given for no-shows. Tickets for tours and the banquet are 100% nonrefundable. Refunds, credits and adjustments will be made after the meeting. Cancellation notices must be e-mailed to meetings@ntca.org.

To make room reservations in Myrtle Beach, call the Hilton Myrtle Beach Resort as soon as possible at 800-876-0010 and ask for the group code REG when making your reservation. Reservations can also be made online at www.myrtlebeach.hilton.com/NTCA.

Hilton Myrtle Beach 1000 Beach Club Drive Myrtle Beach, SC 29572 Phone: 800-876-0010 Check-in time: 4 p.m. Check-out time: Noon If you require special accommodations, please inform the hotel at the time of your call. For additional information about the hotel, directions and parking, please visit the hotel Web site at www.hiltonmyrtlebeach.com, or call the hotel directly. Important Registration Dates The early-bird deadline for this Regional Meeting is Friday, June 18. Early-bird rates are contingent on receipt of payment by Friday, June 18. If payment is not received by this date, or if a credit card payment is not valid, registration fees will increase to the



Banquet and Entertainment Information The registration fee includes a ticket to the banquet on Tuesday evening. Additional banquet tickets can be purchased for $110. Tickets for children 12 and under are $50. Entertainment will be provided by Rick K. and the Allnighters, performing a unique blend of rock ‘n’ roll oldies, pop and country. The show, full of energy and excitement, is sure to please with great music, comedy and crowd participation. Please notify NTCA if you will not be attending the banquet Tuesday evening. For information about Myrtle Beach, visit the Myrtle Beach Convention & Visitors Bureau at www.visitmyrtlebeach.com, or call 800-356-3016. Questions? E-mail meetings@ntca.org, or call the NTCA meetings department at 703-351-2104. The NTCA Web site will contain periodic updates on the Regional Meeting program.


FRS Fund-Raising

Golf Ou t i n g

Heathland Course at Legends Golf Resort Regions 1, 2 and 3 Meeting

Sunday, July 18 8:00 a.m. Shotgun

The outing package includes: » Greens fees and cart » Continental breakfast » 19th hole awards reception » Raffle prizes » Goody bags » Transportation to and from the course

Come out for a day on the golf course at this FRS fund-raising golf outing. The Legends Heathland Course, designed by Tom Doak, is a return to the grand traditions of the game. It has been distinctly molded in the image of the British Isles links courses, with holes reminiscent of familiar links like St. Andrews, and lesser-known gems like Lahinch and Cruden Bay. Most of the holes are without high vegetation, providing a visual presentation like no other course in the area.

Cost: $185 per player (Clubs can be rented for $40 per set)

For registration information, please contact the Foundation for Rural Service at 703-351-2026, or foundation@frs.org. Please visit www.frs.org to download the registration form.

Tours Tour 1: Brookgreen Gardens Sunday, July 18 9:00 a.m.–5:00 p.m. $135/person

Tour 2: Intracoastal Waterway Sightseeing Cruise Monday, July 19 1:00 p.m.–5:00 p.m. $83/person

Upon arrival at the Brookgreen Gardens, you will take a narrated tour of America’s first public sculpture garden, still the largest outdoor figurative sculpture collection, with over 535 impressive works representing American artists. This landscape garden contains a magnificent avenue of 225-year-old moss-draped live oaks. After a deli-style lunch at Brookgreen’s Lowcountry Center Auditorium, board the Springfield—a 48–foot pontoon boat—and enjoy the unique and unspoiled setting of the creeks accessible to visitors only on the Springfield. This exclusive experience includes a tourguide sharing the nature, the tidal creeks and surrounding land, and the significant history of the colonial rice plantations that once made up Brookgreen Gardens. Understand the role of enslaved Africans in the cultivation of the rice crop. The ricefields are now home to alligators, waterfowl and osprey.

Board a paddlewheel-style riverboat for a cruise on the Intracoastal Waterway. Hear a narration of the history while you cruise the calm and scenic Waterway. Enjoy the live entertainment on the way back to the dock with a narration of Myrtle Beach and the Grand Strand as you travel south to the center of Myrtle Beach. View the Whaling Wall by Wyland, the world’s leading environmental artist. Drive down the boulevard area while listening to the history of Myrtle Beach and how it became a tourist resort.




Regions 4 & 5 August 8–10, The Westin Cincinnati, Cincinnati, Ohio

Room Reservations

To make room reservations for the NTCA Regional Meeting in Cincinnati, call the Westin Cincinnati as soon as possible at 800-937-8461 and request the NTCA rate, or book online at http://www.starwoodmeeting.com/Book/ntca2010. Hotel cutoff date: Thursday, July 15, 2010 Room rate: $174 single/double The Westin Cincinnati 21 E. 5th Street Cincinnati, OH 45202 Phone: 800-937-8461 Check-in time: 3 p.m. Check-out time: Noon If you require special accommodations, please inform the hotel at the time of your call. For additional information about the hotel, directions and parking, please call the hotel directly or visit the hotel Web site at www.Westin.com/Cincinnati. Important Registration Dates The early-bird deadline for this Regional Meeting is Friday, June 25. Early-bird rates are contingent on receipt of payment by Friday, June 25. If payment is not received by this date, or if a credit card payment is not valid, registration fees will increase to the regular rates. On-site registration rates will go into effect after Thursday, August 5. To avoid additional fees, please register by Thursday, August 5.

Cancellation Policy Full refunds will be issued for cancellations made in writing by Friday, June 25. Any cancellation made June 26–July 9 will be charged 50% of the registration fee. Cancellations made after Friday, July 9, will be charged in full. No refunds will be given for no-shows. Tickets for the banquet are 100% nonrefundable. Refunds, credits and adjustments will be made after the meeting. Cancellation notices must be e-mailed to meetings@ntca.org. Banquet and Entertainment Information The registration fee includes a ticket to the banquet on Tuesday evening. Additional banquet tickets can be purchased for $90. Tickets for children 12 and under are $40. Entertainment will be provided by the Bad Larrys, a talented acoustic duo from the Flathead Valley in Montana. Their signature sound showcases tight vocal harmonies with amusing, offbeat songs, and is a fun blend of country and folk. Please notify NTCA if you will not be attending the banquet Tuesday evening. Telcom Insurance Group/Great American Insurance Take NTCA Out to the Ballgame Monday, August 9 7:00 p.m. Enjoy an funfilled evening at a Cincinnati Reds game during the Regions 4 & 5 Meeting. Tickets, food and drinks are compliments of Telcom Insurance Group and Great American Insurance. The ballpark is an 8 minute walk from the hotel, and a shuttle also will be provided. Reserve your spot at the NTCA party on the Riverboat Deck when registering for the meeting. Space is limited. For information about Cincinnati, visit the Cincinnati Convention & Visitors Bureau at www.cincyusa.com, or call 800-543-2613. Questions? E-mail meetings@ntca.org, or call the NTCA meetings department at 703-351-2104. The NTCA Web site will contain periodic updates on the Regional Meeting program.




Region 6 October 24–26, Best Western Ramkota Hotel, Sioux Falls, S.D.

Room Reservations

To make room reservations for the NTCA Regional Meeting in Sioux Falls, call the Best Western Ramkota Hotel directly at 605-336-0650 or send an email to reservations@ramkotasf.com and request the NTCA Region 6 group rate. Hotel cutoff date: Tuesday September 28, 2010. Room rate: $103.99 standard nonpoolside room (1–4 person occupancy) Best Western Ramkota Hotel 3200 West Maple Street Sioux Falls, SD 57107 Phone: 605-336-0650 Check-in time: 3 p.m. Checkout time: 11 a.m. If you require special accommodations, please inform the hotel at the time of your call. For additional information about the hotel, directions and parking, please call the hotel directly or visit the hotel Web site at http://siouxfalls.ramkota.com. Important Registration Dates The early-bird deadline for this Regional Meeting is Friday, September 10. Early-bird rates are contingent on receipt of payment by Friday, September 10. If payment is not received by this date, or if a credit card payment is not valid, registration fees will increase to the regular rates.

On-site registration rates will go into effect after Thursday, October 21. To avoid additional fees, please register by Thursday, October 21. Cancellation Policy Full refunds will be issued for cancellations made in writing by Friday, September 10. Any cancellation made September 11–24 will be charged 50% of the registration fee. Cancellations made after Friday, September 24, will be charged in full. No refunds will be given for no-shows. Tickets for the banquet are 100% nonrefundable. Refunds, credits and adjustments will be made after the meeting. Cancellation notices must be e-mailed to meetings@ntca.org. Banquet and Entertainment Information The registration fee includes a ticket to the banquet on Tuesday evening. Additional banquet tickets can be purchased for $70. Tickets for children 12 and under are $35. Entertainment will be provided by the Memories. For more than 30 years, the Memories have been entertaining audiences coast to coast. With unique harmonies and great songs, this Wisconsin duo’s shows have been described as full of music, laughter and wonderful times. Please notify NTCA if you will not be attending the banquet Tuesday evening. For information about Sioux Falls, S.D., visit the Sioux Falls Area Convention and Visitors Bureau at www.siouxfallscvb.com, or call 800-333-2072. Questions? E-mail meetings@ntca.org, or call the NTCA meetings department at 703-351-2104. The NTCA Web site will contain periodic updates on the Regional Meeting program.




Regions 7, 8 & 10 July 11–13, Hilton Branson Convention Center Hotel, Branson, Mo.

Room Reservations

To make room reservations for the NTCA Regional Meeting in Branson, call the Hilton Branson Convention Center Hotel as soon as possible at 800-445-8667, and request the NTCA rate or make reservations online at www.bransonconventioncenter.hilton.com/ntca. Hotel cutoff date: Saturday, July 10, 2010 Room rates: $179 single/double Hilton Branson Convention Center Hotel 200 East Main Street Branson, MO 65616 Phone: 800-445-8667 Check-in time: 4 p.m. Check-out time: 11 a.m. If you require special accommodations, please inform the hotel at the time of your call. For additional information about the hotel, directions and parking, please call the hotel directly or visit the hotel Web site at www.Hilton-Branson-Convention.com. Important Registration Dates The early-bird deadline for this Regional Meeting is Friday, May 28. Earlybird rates are contingent on receipt of payment by Friday, May 28. If

payment is not received by this date, or if a credit card payment is not valid, registration fees will increase to the regular rates. On-site registration rates will go into effect after Thursday, July 8. To avoid additional fees, please register by Thursday, July 8. Cancellation Policy Full refunds will be issued for cancellations made in writing by Friday, May 28. Any cancellation made May 29–June 11 will be charged 50% of the registration fee. Cancellations made after Friday, June 11, will be charged in full. No refunds will be given for no-shows. Tickets for the banquet are 100% nonrefundable. Refunds, credits and adjustments will be made after the meeting. Cancellation notices must be e-mailed to meetings@ntca.org. Banquet and Entertainment Information The registration fee includes a ticket to the banquet on Tuesday evening. Additional adult banquet tickets can be purchased for $100. Tickets for children 12 and under are $35. Entertainment will be provided by the Memories. For more than 30 years, the Memories have been entertaining audiences coast to coast. With unique harmonies and great songs, this Wisconsin duo’s shows have been described as full of music, laughter, and wonderful times. Please notify NTCA if you will not be attending the banquet Tuesday evening. For information about Branson, visit the Branson Lakes Area Convention & Visitors Bureau at www.explorebranson.com, or call 800-296-0463. Questions? E-mail meetings@ntca.org, or call the NTCA meetings department at 703-351-2104. The NTCA Web site will contain periodic updates on the Regional Meeting program.

10


Region 9 October 17–19, The Davenport Hotel and Tower, Spokane, Wash. Region 9 Meeting Registration Fees Early-bird

Registration Fee

On-site

NTCA Member Delegate

$295

$330

$350

Nonmember Delegate

$375

$400

$425

Spouse/Guest

$190

$210

$230

Room Reservations

To make room reservations for the NTCA Regional Meeting in Spokane, call the Reservations Department at the Davenport Hotel at 800-899-1482 and tell the agent that you are with the National Telecommunications Cooperative Association in order to receive the special guest room rate. Hotel cutoff date: Wednesday, September 22, 2010 Room rates: $166 single/double, $184 triple, $199 quad The Davenport Hotel and Tower 10 South Post Street Spokane, WA 99201 Phone: 800-899-1482 Check-in time: 4 p.m. Check-out time: Noon If you require special accommodations, please inform the hotel at the time of your call. For additional information about the hotel, directions and parking, please call the hotel directly or visit the hotel Web site at www.thedavenporthotel.com. Important Registration Dates The early-bird deadline for this Regional Meeting is Friday, September 3. Early-bird rates are contingent on receipt of payment by Friday,

September 3. If payment is not received by this date, or if a credit card payment is not valid, registration fees will increase to the regular rates. On-site registration rates will go into effect after Thursday, October 14. To avoid additional fees, please register by Thursday, October 14. Cancellation/Refund Policy Full refunds will be issued for cancellations made in writing by Friday, September 3. Any cancellation made September 4–17 will be charged 50% of the registration fee. Cancellations made after Friday, September 17, will be charged in full. No refunds will be given for no-shows. Tickets for the banquet are 100% nonrefundable. Refunds, credits and adjustments will be made after the meeting. Cancellation notices must be e-mailed to meetings@ntca.org. Banquet and Entertainment Information Included in the registration fee for the Region 9 Meeting is a ticket to the banquet on Tuesday evening. Additional banquet tickets can be purchased for $130. Tickets for children 12 and under are $50. Entertainment will be provided by the Dudley Manlove Quartet. The Dudley Manlove Quartet has become one of Seattle’s top club draws and corporate and wedding acts, wowing crowds with their unique mixture of cocktail lounge classics, nostalgic dance favorites and one-hit wonders. Their specialty is serving up the tunes you forgot you knew—inspired versions of pop classics from the ’70s and ’80s that you loved then and still love today. Please notify NTCA if you will not be attending the banquet Tuesday evening. For information about Spokane, Wash., visit the Spokane Regional Convention & Visitors Bureau Web site at www.visitspokane.com, or call 888-SPOKANE. Questions? E-mail meetings@ntca.org, or call the NTCA meetings department at 703-351-2104. The NTCA Web site will contain periodic updates on the Regional Meeting program.

11


NTCA 2010 Fall Conference Accelerate business growth with insight into industry developments.

September 19–22 St. Louis, Mo.

Expand your industry expertise during educational sessions and roundtables.

Renaissance St. Louis Grand & Suites Hotel Holiday Inn Select Downtown

Connect with colleagues to share successful strategies.

Registration and Housing Opens June 2010. 12

www.ntca.org/fallconference

2010 NTCA Regional Meeting  

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