Reliable insulation installers across the UK The Snug Network is a well established and growing consortium of independent local insulation installers across the UK. Working with Snug Network members gives you the benefit of dealing with a company that has a local presence and a local reputation to uphold, with the quality guarantee and financial assurance that comes with the backing of a major national name.
Installer Snug Network HQ
Introducing the Snug Network The Snug Network (also known as the InstaFibre Consortium) was established in 2000 by InstaGroup, which has been supplying high quality home insulation products and services to the UK market since 1980. The basis of the Snug Network is the
The local reputation of each member of
InstaGroup’s network of independent
the Snug Network is critical to the success
The insulation system used by Snug
insulation installers across the UK. It now
of their business, so this gives them
Network members was developed by
comprises 80 independent installation
an added incentive to offer excellent
the experts at InstaGroup, and we supply
companies, each working within their
workmanship and service. If problems
the materials and equipment they use
local communities. As a network we offer
ever do occur, they are addressed quickly
as well as providing training. This ensures
comprehensive nationwide coverage
by a senior member of staff – usually the
a consistent level of service and quality
to major energy suppliers as well as
control across the UK.
In addition, 5% of all the work carried out
Our technical team – the largest and most
by Snug Network members is inspected by
experienced in the UK insulation industry
All Network members are approved by the
independent specialists. Any issues that are
– regularly liaises with our members to
British Board of Agrément (BBA), which
picked up in the course of the inspections
provide health and safety advice as well as
certifies construction products, systems
are channelled into our continuous
any support they may need.
and installers in the UK.
local authorities, businesses and other community partners.
We also monitor the work our Network Working with the Snug Network allows our
The Snug Network is managed and
members undertake in accordance with
partner organisations to offer high quality
administered by the InstaGroup, from
the requirements of the BBA’s surveillance
home insulation services provided by
our head office in Berkshire. The Insta
scheme and our own cavity wall and loft
trustworthy local installers, with the strength
team delivers a complete and integrated
insulation guarantees. If any remedial work
and financial security of the InstaGroup
management service, and provides
is required we’ll ensure that it’s carried out
a central point of contact for partner
to the highest standard.
organisations. Partnerships with small local businesses
UK-wide coverage with a local approach
Through our secure management
often come with financial risks. However
information system, InstaLink, we capture
by using members of the Snug Network to
Every year the Snug Network insulates
detailed data on all the work carried out
carry out insulation work on your behalf,
over 150,000 homes across the UK.
by Snug Network members. This enables
these risks are more effectively managed.
us to offer partner organisations regular
All the work carried out by Network
One of the key benefits of working with the
comprehensive management reports.
members comes with the backing of the
Snug Network is our ability to deliver at a
On request we can also produce bespoke
InstaGroup – a strong, established and
truly local level.
reports to provide you with any specific
financially secure business. So you’ll get all
information you might need.
the benefits of using local providers without
The fact that the installers work in their
the undue risk.
own local area minimises the environmental impact of each installation. And because
The InstaGroup is well respected across
each Snug Network member is an
the home insulation industry. We’re also
independent company, you’ll be
actively involved in a number of industry
investing in the local economy too.
associations as well as campaigns for warmer homes and the eradication of fuel poverty, such as National Energy Action and Energy Action Scotland.
Key people at InstaGroup
Peter is the Snug Network Partnerships Manager at InstaGroup. He has extensive experience within the
insulation industry, having spent many years at npower, where he worked on a range of energy efficiency programmes.
Robin is InstaGroup’s Managing Director.
Bruce is a Director of InstaFoam
He previously worked for a local authority,
which gives him an invaluable insight into the other side of the business.
He joined the company in 2005 after spending ten years on the main board
Bruce first got involved in the insulation
of FTSE-listed house building company
industry in 1973 while serving his
Peter is able to bring his experience to bear
Westbury plc. His experience also includes
apprenticeship as a plumber. He joined
to help both local and national partners
senior roles in manufacturing and building
the InstaGroup in 1984 as a cavity wall
achieve their carbon reduction targets in
materials companies, with responsibilities
technician and has since progressed
the most effective way possible, in line with
including logistics, marketing, IT and
through a number of roles, including
their particular approach and policies.
Technical Manager and General Manager.
Robin is a Chartered Environmentalist,
Keen to ensure that InstaGroup keeps
Fellow of the Energy Institute and
abreast of the latest developments in the
represents Insta on a number of industry
industry, he sits on the CIGA Technical
and government committees including
Committee and regularly attends National
the All-Party Parliamentary Fuel Poverty &
Insulation Association forums.
Energy Efficiency Group.
Nina Lajara Nina is our Snug Network Team Manager. Nina has worked for Insta since 2001, playing a pivotal role in the growth and continued development of the Snug
Network. She has acquired extensive knowledge and experience of the insulation industry, in particular the plethora of
Dave is responsible for the overall
Terry is Technical Manager of InstaFoam
funding arrangements and associated
co-ordination of the Snug Network as
protocols. Nina is responsible for the
part of his role as a Director of InstaFoam and Fibre.
day to day running of the team at Snug He joined in 2004, bringing with him
Network’s headquarters and overseeing the
26 years of experience in the insulation
development of the InstaLink database.
He joined InstaGroup in 2006, coming
industry. Prior to joining the InstaGroup
from the telecoms sector, where he was
Terry built up his technical knowledge in a
instrumental in the rollout of O2’s 3G
diverse range of roles, starting as a cavity
network in the South East.
wall technician. He has an unprecedented
understanding of cavity wall insulation and Dave had previously held several positions
provides valuable technical support to Snug
in the Civil Service, including working for
the Home Office, primarily in the private
Liz is our Snug Network Supervisor.
office of Lord Rooker and Beverley
Terry is well known for his hands-on
Hughes MP, as well as looking after local
approach – no problem is either too big or
Liz has been an integral part of the Snug
government policy. Dave is an active
too small for him to get involved in.
Network team since she joined Insta in
campaigner for warmer homes for all,
2004. Liz project manages a number of
and regularly attends meetings of the
the Snug Network’s partner schemes and
National Insulation Association and
oversees all system training. Liz also leads
National Energy Action.
the Snug Network’s activities in Scotland and Wales.
Working with Snug Network We recognise that every partner’s requirements and expectations when developing energy efficiency projects will be different. While we approach each project individually to arrive at the best possible solution, we’ll usually go through the following steps:
“Thank you for your prompt
One of the Snug Network team at InstaGroup will work closely with you to ensure
and efficient service; it’s nice for
we fully understand your requirements. Gaining a thorough understanding of your organisation, objectives and aspirations at this early stage will allow us to develop
people to turn up when they are
the most appropriate solution.
supposed to and to do the job
Designing a delivery model
manner. We wouldn’t hesitate
At this stage we usually bring in one or more Snug Network members, depending
to recommend you or use you
on the scale of project, to help develop a suitable delivery model to match your timescale, budget and any specific reporting requirements you may have. We’ll also identify and source the most appropriate funding available to support
in a professional and friendly
again should we need to.” Robert and Amanda in Lincolnshire
your project, to help you achieve the best value possible.
Agreeing on a solution Once we’ve developed a suitable proposition for your project, we’ll discuss this with you in detail, giving you the opportunity to suggest improvements.
Planning Having agreed on the solution, we’ll arrange an initial planning session. At this meeting we’ll aim to agree requirements including timelines, marketing, key performance indicators and management reporting. For most local projects the
“Just a line to thank your
Snug Network contractors who will be carrying out the insulation work will also
company for the prompt and
attend this meeting.
these days that I deal with a
Your project will be carried out by local Snug Network insulation experts,
company whose employees
according to the plan we’ve agreed.
are extremely polite, turn up
A dedicated project manager at InstaGroup head office will be nominated as a
courteous service. It’s not often
when planned and carry out
central point of contact for you and to co-ordinate the overall project delivery.
the work with the minimum of
Our technical team will also be on hand as and when their expertise is needed.
disruption. Please pass on my
Ongoing monitoring and reviews We’ll carry out quality monitoring audits regularly throughout the delivery phase and provide you with comprehensive management reports, as agreed during the development stage. We’ll also arrange regular review meetings to ensure the smooth delivery of your project.
thanks to all concerned.” Sheila in Middlesex
“The guys came out and had everything done before Christmas (just in time for the cold snap). Thanks a million – no mess left in the house and the guys that came out couldn’t have been more helpful.” David in Glasgow
Home energy efficiency measures available
The Carbon Emissions Reduction Target (CERT)
Management information and reporting
The Snug Network is able to offer a wide
Enforced by the Department of Energy and
Our web-based system, InstaLink, is one
range of energy efficiency measures for
Climate Change (DECC) and regulated by
of the best solutions on the market for
homes in both the private and social
Ofgem (the Office of Gas and Electricity
management information and reporting
Markets), CERT legislation came into force
of insulation projects.
in April 2008. It requires all major energy These include:
suppliers to deliver carbon dioxide savings
Our head office team can access InstaLink
• Cavity wall insulation
within the domestic sector. The scheme
at any time to get a real time view of
• Loft insulation
was originally set to end in March 2011,
surveying and installation activity on the
• Draught proofing
however it has now been extended until
ground. It also allows us to provide partners
• External wall insulation
with regular management information
• Internal wall insulation • Fuel switching
reports to suit their individual requirements. Thanks to CERT, energy companies are now investing heavily in domestic energy
Health and safety
Most of the insulation work will be carried
efficiency measures, such as cavity wall and
The InstaGroup has a member of staff
out using Insta’s range of high quality
loft insulation. This is the primary funding
dedicated to health and safety. This role
home insulation materials. In some cases
stream that allows us to deliver free and
includes circulating the latest HSE
Snug Network contractors may offer
discounted home insulation measures.
(Health and Safety Executive) standards
additional services using materials from
and regulations among the Snug
insulation for single-skin walls, including
The Community Energy Saving Programme (CESP)
park homes. In these cases we will still
CESP is a new requirement for energy
be able to help you secure appropriate
suppliers and electricity generators to
Periodic inspections by independent
funding and provide project
reduce domestic carbon emissions in
specialists verify that Snug Network
other specialist providers, such as external
low-income areas. Their activities must
workmanship, which include safeguarding the wellbeing of workers and customers.
according to the index of multiple deprivation.
interest in energy
policy changes have led to
members stick to our high standards of
identified as super output areas With the increased
reduction in recent years,
are fully understood.
specifically target neighbourhoods
Funding schemes efficiency and carbon
Network members and ensuring they
Call centre support If your project will involve a large-scale
It focuses on a whole house approach together with less
marketing campaign we can provide comprehensive inbound call centre support.
traditional measures, such as external
the creation of dedicated funding schemes.
wall insulation and central heating
The friendly team at our UK-based call
We design Snug Network projects to take
centre is fully trained to provide your
full advantage of these.
customers with a positive initial experience. The InstaGroup works with most of the
All the leads generated by your campaign
There are currently two main sources of
UK’s major energy suppliers and we’ve
will be uploaded to InstaLink, our project
funding which we’re able to tap into, CERT
established excellent funding arrangements
management solution, within 24 hours.
to support the delivery of current and
We’ll then track the progress from initial
enquiry through to completed installation and regularly report back to you.
Snug Network in action
“As a local authority we have stringent
“We have worked with the Snug Network
“Dorset Energy Advice Centre (DEAC)
targets in place to reduce domestic carbon
for more than eight years and it has played
is an independent not-for-profit advice
emissions and eradicate fuel poverty
a significant role in helping us to achieve our
centre, which aims to eradicate fuel poverty
throughout the region. At the centre of this
energy efficiency targets.
and create affordable warmth for all. We
activity is our Warm Homes Campaign,
work with local government to reduce the
which aims to stimulate the take-up of
The Snug Network provides us with
impacts of climate change via education
home insulation measures among County
comprehensive coverage across the
and, more importantly, getting energy
UK, with Insta managing delivery to our
saving measures such as cavity wall
customers through the Network.
insulation installed in local homes.
We work with the Snug Network to deliver
our home insulation scheme across County
Insta closely manage our hot leads
Many of our clients are extremely
Durham. Being one of the largest authority
to ensure that timelines and other
vulnerable, so we are very particular about
areas in England meant that we needed to
performance indicators are adhered to and
who we get to carry out the installation
work with a number of insulation installers
customer expectations are fulfilled. The
work. Time after time our experience has
in order to achieve our objectives. Under
Snug Network’s commitment to providing
shown that you only get a complete job
normal circumstances, co-ordinating this
our customers with a quality service is
done, correctly, in the timescales needed,
level of activity within the council would
supported by the 5% independent technical
with the proper customer care and attention
have presented significant resource issues.
monitoring they provide, which is used to
to detail from local installers.
However we have avoided this by taking
monitor the performance of each installer
advantage of the Snug Network’s fully
and identify areas for improvement.
We work with a small group of installers
managed delivery model. They provide
who are members of the Snug Network.
up-front marketing support, overall
We look forward to continuing our
Being part of the Network ensures both
project management, quality control and
partnership with them.”
consistency of materials and quality of
management reports, which makes running a scheme with them incredibly easy and efficient. Furthermore, and most importantly, working
product and workmanship at a fair price.
Energy Efficiency Partnerships Manager, Scottish and Southern Energy
This gives us the best of both worlds – local installers whose directors we are on first name terms with and amazing competitiveness of pricing and quality.
with local installers guarantees the highest
level of workmanship and customer
It took us a long time to convince our local
satisfaction. Our Warm Homes Campaign
authorities that supporting local installers
targets many vulnerable customers, so it is
was the best course of action. However
essential that we can trust the installers to
they are now reaping the rewards.
treat every job with pride and care.
Just here in Dorset we take 13,000 calls a
There is a great deal of choice within the
year from residents who want to become
market but I would strongly recommend
more energy efficient and spend less on
working with the Snug Network to any local
fuel. Our local Snug Network installers play
authority or organisation wishing to run a
a key role in meeting this demand.”
successful home insulation project.”
Phil Neale, Director Cliff Duff, Energy Efficiency Team Leader, Durham County Council
Dorset Energy Advice Centre
www.snugnetwork.co.uk 0800 526023
Snug Network Insta House, Ivanhoe Road, Hogwood Business Park, Finchampstead, Wokingham, Berkshire, RG40 4PZ
Fax: 0118 973 9515