Government Technology Volume 9.3

Page 38

Supportworks ITSM puts people at the core of ITIL “We now have an excellent service desk that can use the ITIL best practice framework pragmatically and which is supported by a proven system. It is pivotal to improving the IT customer service delivery desired by Rushmoor Borough Council.” Nick Harding, Head of IT Services, Rushmoor Borough Council

Service Management with The Human Touch Supportworks ITSM puts the customer at the heart of ITIL adoption, so people can implement processes to improve service quality in line with the way the business wants to work.

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