Crisis communications
Get ready, go!
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KARIAN BOX
In brief, you need to plan for a potential crisis. 1 Work out what might go wrong and what you would do in each scenario. 2 Get your story and messages straight. 3 Build a plan of who does what, when, where. 4 Make sure you know who you need to speak to when a crisis hits and where you can reach them. 5 Get the face and voice of your organisation ready and coach them until they are ready.
The Karian and Box thinkbox on crisis communication is authored by Faz Hakim
Faz Hakim Faz Hakim is an associate director at Karian and Box and has been a consultant for the last 2 years working with individuals and organisations to provide leadership coaching and mentoring as well as advice on diversity and political issues. Her previous roles have included working as an advisor to the Prime Minister, Tony Blair, in 10 Downing Street and an advisor to Trevor Phillips the Chair of the Equaliities and Human Rights Commission. She was a Director at the CRE for 5 years and has dealt with many crisis situations during her career. She was Vice-President for Media Relations at JP Morgan and has managed the strategy and communications for two major organisational mergers and a range of organisational changes. If you’d like more advice or guidance on how to make sure your organisation is in shape crisis, get in touch with Faz Hakim at faz@karianandbox.com or call 01904 654454
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www.karianandbox.com