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ISSUE 73 - AUG/SEPT 2016

INSIDE THIS ISSUE n Gas, LPG and CO safety n National Stadium Case Study n New Products n Industry Events


Expansion Vessels With Lifetime Performance.

WIN tickets to Formula 1 Grand Prix, Reflex digital pressure guages and many more prizes

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Nitrogen Fill Durability Inspired by F1 TyreS • Fit & Forget - Install with confidence thanks to Altecnic’s market leading 5-year warranty. • Nitrogen Fill - Gas pre-charge lasts up to five times longer, reducing call backs. Internal corrosion is minimised for a longer vessel life

• Engineering Quality - Reflex Europe’s Number 1 manufacturer of performance vessels • The Installer’s No.1 choice, Reflex nitrogen filled expansion vessels exclusively from Altecnic

Altecnic Ltd - Caleffi group Mustang Drive, Stafford, Staffordshire ST16 1GW, United Kingdom For further details go to: or email: +44 (0) 1785 218208 or +44 (0) 7825 393605 Chris Reilly, Country Manager NI & RoI email:


In this issue...

Issue 73 - Aug/Sept 2016

News & Views 4 Local apprentices recognised for excellence 6 Win with Wavin’s Hep2O 15 New training dates from Geberit 16 Hot topics - the benefits of BIM expertise 23 RWC ‘Ryder Cup’ success 26-27 Fun in the sun at PTS Golf Day 40-41 Fairway fun with Baxi Potterton Myson 66-67 In the swing with Beggs & Partners 80 BSS putts on a great golf day 104 Win with JG Speedfit


Products and Company News


8-9 Cover story – Copper Industries 12 Myson’s contemporary twist on traditional panel radiators 20-21 Baxi celebrates 150 years 24 Revamp at Bassetts Greencastle 28 Vortex oil condensing boilers from Grant NI 31 Heat Merchants enhances customer service 34 Kamco puts the case for power flushing 37 Fernox introduces the TF1 Omega Filters



Wanted! Distributors and stockists

for Solvall


Push and press technology from

§Pegler Yorkshire


Merriott’s New Sales Director, Pat

O’Donnell 60

WorkPal’s mobile workflow

management solution


The new Robus K18 residential

absorption heat pump


Reflex expansion vessels from

Altecnic 77

Boiler protection from Sentinel


Industry-leading products and

support from Saturn Heating


Choosing the right smart control


Statement radiators from Stelrad


Finding a loyalty programme that

works for you


The LDV brand is reborn


The latest from OFTEC Ireland

Feature Highlights 33

Sibling success at BR Plumbing &

Heating 43-59 Plumbmaster - flexible, competitive

and locally owned

69-73 Redevelopment of Windsor Park

National Stadium

83-97 Gas, LPG and CO safety



THE TEAM: Managing Director Karen McAvoy Publication Director Jacqui Fairley | RoI Consultant Mairead Reid Managing Editor, Print & Digital Adam Hassin Editorial Diane Day and Denise Maguire Head Designer Julie Anne Guiney | Design & Digital Jo Wilson Accounts Michelle Owens Photography Gordon McAvoy | Printed by W&G Baird

CONTACT US: The Forge, 13b Lisburn Road, Moira BT67 0JR T: Moira: 028 9261 2990 T: Dublin: 01 696 8319 E:

Follow us on: plumbing & heating magazine @plumbingmag

Plumbing & Heating Magazine is published on a bi-monthly basis and distributed throughout Northern Ireland and the Republic of Ireland on a controlled circulation.




All systems go!

Phoenix Energy Services Operations Manager, Duncan Whelan with apprentices Callum Blayney and James Keane, who reached the finals of the Apprentice of the Year 2016.

Local apprentices recognised foar excellence Aspiring young engineers, James Keane from East Belfast and Callum Blayney from Bangor, reached the finals of the Apprentice of the Year category at the Belfast Metropolitan College Apprenticeship and Training Awards 2016, held at Titanic Belfast. This unique event distinguishes apprentices who have a made a significant contribution to their workplace. James and Callum have just completed their four-year

plumbing and gas apprenticeship with Phoenix Energy Services, carrying out asset maintenance, first response gas emergency service and boiler servicing and repairs. The Apprenticeships NI scheme is delivered jointly by employers and training organisations. Now that James and Callum have completed their apprenticeship, they will take up the fulltime positions as emergency service engineers with Phoenix Energy Services.

Grant will be attending the Plumb Heat Power Light Expo on Wednesday, 7 and Thursday 8, September at the Titanic Exhibition Centre, Belfast. Visitors can look forward to meeting the Grant team on stand 10a. It will be a busy month for the company, as Grant is set to return to the annual National Ploughing Championships from Tuesday, 20 to Thursday 22, September in Tullamore, Co Offaly with its leading range of efficient heating solutions. The 85th National Ploughing Championships is Europe’s largest outdoor exhibition and agricultural trade show with over 280,000 people attending the three-day event. Grant is a regular exhibitor at this event and this year brings its mega-sized marquee, displaying the manufacturer’s full range of awardwinning boilers. New products such as the Grant VortexBlue Max and the Grant VortexAir will be available to view, with Grant’s team of experts present to give advice on selecting the most suitable heating system, and tips on preparing homes and businesses for the upcoming heating season. To keep up-to-date with the latest Grant NI news follow @mygrantni on Twitter and like Grant on facebook at

Down PVC wins cool prize in Brett Martin’s Footie Mad competition Down PVC in Banbridge was the winner of the first monthly draw in Brett Martin Plumbing & Drainage’s Footie Mad competition, which was rolled out across builder’s merchants in Ireland over the summer to highlight the company’s Rainwater Systems range. Paul McKibben of Down PVC was able to enjoy the Euro 2016 tournament with a supply of cool beers from his new mini Husky fridge. Paul said, “This was a great prize and was well


appreciated when friends were invited round to watch Northern Ireland play in the Euros.” Product highlights in the Brett Martin Rainwater Systems range include the innovative Cascade cast-iron-style rainwater system, the new Anthracite Grey colour option available in both Cascade and the Deepstyle 115mm Gutter System in the standard rainwater range; and the new supersized Deepstyle 170 industrial rainwater system. T: 028 9084 9999 W:

Christopher Murray, Relationship Director, Barclays and Declan Gormley, Managing Director, Brookvent.

£1.5million financing deal for Brookvent Barclays has completed a £1.5million financing package aimed at supporting Brookvent, a Dunmurry-based pioneer in the field of energysaving ventilation systems. Brookvent is the first company to avail of Barclays’ recently launched £100million loan fund to support Northern Ireland SMEs. T: (NI) 028 9088 2929 W:




Gear up with Wavin’s Hep2O


nstallers in the Republic of Ireland can win a range of great gear in the latest Hep2O plumbing and heating promotion. Running for 12 weeks, ‘Gear Up with Hep2O’ gives plumbers in the Republic of Ireland the chance to get their hands on a different prize – including DAB site radios, workwear and power tools – each week. In the final week, one lucky installer will also win the ‘Ultimate Gear Up Bundle’ – a €5,000 prize package of top tech gadgets and gear, as well as all of the weekly spoils – delivered in time for Christmas. It’s easy for installers to be in with a chance of winning - they just need to pick up a ticket in their nearest merchants and register their details online at www. Completing this quick and simple registration, everyone receives a promotional gift, with items ranging from mini LED torches to radiator keys and ‘Gear Up Your Van’ packs. Entrants can then enter up to six unique codes (found on tickets available at merchants across Ireland) each week to maximise their chance of claiming the weekly and big prize draws.

Celine Wogan, Market Manager at Wavin, said, “With the ‘Gear Up with Hep2O’ promotion we wanted to give installers the chance to win a wide range of work-related prizes that will help them get through their working days that little bit easier – from combi drills and tool boxes to jackets, overalls and trouser sets. “With the promotion so quick and easy to enter, we’re encouraging installers across the country to look out for Gear Up tickets at their

nearest stockists in the coming weeks and months if they want to be in with a chance of picking up one of the weekly prizes or the Ultimate Gear Up Bundle, a fantastic pre-Christmas present for one lucky plumber.” ‘Gear Up with Hep2O’ runs from Monday, September 12 to Sunday, December 4. Register online at * Promotion only available in RoI.

‘Gear Up with Hep2O’ gives plumbers in the Republic of Ireland the chance to get their hands on a different prize each week. 6 | PLUMBING & HEATING MAGAZINE




Copper Industries’ latest recruit set to transform the manufacturer’s marketing programme


ith another departure from traditional marketing tactics, Copper Industries is once again proving that the company’s finger is on the pulse of consumers and tradespeople alike, both locally and further afield. “We are delighted to introduce the newest member of the Copper Industries team, Max,” said Jayne Scullion, Marketing Manager, Copper Industries. “Our consumer and trade research has shown that the many messages we have to communicate to plumbers, sales representatives and consumers are best delivered through different ‘vehicles. “Max is a multi-faceted character who will be able to communicate these messages whilst taking

on the character of the target audience, offering a consistent brand representative that includes all elements of our business, from research and development to end users. “Max will offer a fun and interactive way for Copper Industries to communicate directly with our customers and educate users on our wide range of bespoke copper cylinders.” Jayne added, “Creating Max has been an exciting process for us and one which has certainly taken us out of our comfort zone, but we believe this break from the norm will help reinforce our position as a forward thinking manufacturer which continually looks at ways to improve communications

“We are delighted to introduce the newest member of the Copper Industries team, Max“ 8 | PLUMBING & HEATING MAGAZINE



Max – the newest addition to the Copper Industries team – with the company’s full range of unique, bespoke copper cylinders available through plumbers’ merchants across the island of Ireland.

with our customers.” In addition to appearing in Copper Industries’ newest print advertisements, Max will come to life in a series of web-based videos where he will take on different personas to communicate efficiently and offer useful explanations and advice to trades and consumers. Entering the roles of ‘the technician,’ who will offer insight on the technology behind Copper Industries’ copper cylinders; ‘the salesman,’ who will advise and give guidance to the Copper Industries all-Ireland sales team; ‘consumer Max,’ who will speak directly to end-users; and ‘Plumber Max,’ who will cover all topics relevant to plumbers and installers

who are fitting the brand’s unique copper cylinders, the many personas of Max will help to ensure that information is tailored for his audiences. Helping Copper Industries move into a 24/7 approach to customer service, Max will also be on-site to offer key advice to existing and potential customers when it is convenient for them. “With more and more of our customers opting to do their research online before committing to buy a new copper cylinder, Max will offer a boost to our website, providing essential information to potential customers even outside of office hours,” added Jayne. “We look forward to Max working as an

extension of our experienced Copper Industries team to ensure that all customers are catered for - whether they make contact on the phone, through plumbers’ merchants, or online through our website or social media.”

Find out more... For more information on Copper Industries’ full range of bespoke WRAS-certified and ERP compliant copper cylinders and to meet Max, visit or ‘Like’ Copper Industries on copperindustries.

Copper Industries Ltd. Toome Business Park, 21 Hillhead Road, Toome, Co. Antrim, BT41 3SF




Adam Hassin, Editor of the Plumbing & Heating Magazine, looks at the many issues surrounding the UK’s decision to leave the EU…

BREXIT – clarity and decisiveness are badly required


hile the politicians dither, there is no doubt that the ramifications of the UK’s decision to leave the EU are being felt across the plumbing and heating industry. Overnight, Brexit changed the political and business landscape, with the immediate impact being the change in exchange rates – a factor that will either be seen as a positive or a negative depending on whether you are buying or selling goods. However, manufacturers have reported an increase in cost prices for raw materials, which leads to big decisions on whether or not to pass this on to customers or absorb the costs. An unstable marketplace makes those decisions even more difficult to take. Those companies working across the Irish border face uncertain times and, as a whole, it is that high level of uncertainty that is holding up decisions on budgets, expansions into new markets, future budgets and recruitment. All


this has rocked confidence – particularly at a time when the plumbing and heating industry was showing gradual signs of recovery after the financial crash. But, there is a real danger of focusing on the negatives and of the UK talking itself into a recession, which is why decisive action is required. In a recent article, John Armstrong, Managing Director of the Construction Employers Federation, outlined the importance of the Northern Ireland Executive, at the earliest possible stage, coming to a clear and unambiguous position on how it should seek to influence, and what it wants from, the negotiations, that the UK Government will take part in over the coming months and years. The CEF has also outlined the following key demands that, it is clear, would be areas that the wider plumbing and heating industry would also agree on -

• • • •

Maintenance of the existing soft border between Northern Ireland and the Republic of Ireland. Irrespective of what immigration system we move to post-Brexit, it is critical that the industry retains the access to the skills that it needs. Clarity around the future of EU- funded infrastructure works and related programmes – including the future of the critical Northern Ireland Investment Fund and the York Street Interchange Scheme. Access to the Single Market

Pro-Brexit campaigners and politicians have repeatedly insisted that the decision is an opportunity, so, top of the list should be ensuring that Northern Ireland remains an attractive place to do business and invest in. More clarity and more positivity is undoubtedly required, but these challenges can be easily overcome.




Plan Compact Plus: a stylish decorativefront panel radiator.

Myson’s new Plan comes together in flat-fronted style


yson has launched its new Plan Compact and Plan Compact Plus, two stylish flat-fronted panel radiators designed to please both installers and end-users alike. The Plan Compact is a panel radiator with a completely flat-fronted, smooth-edged design, while the Plan Compact Plus benefits from an added feature in its highly attractive, finely-lined, decorative-front panel. Both ranges come with top grill and side panels to deliver a beautiful, glossy overall finish that will complement any setting. They also offer single convector, double panel extra and double convector versions in heights from 300mm to 600mm, and lengths from 400mm to 3000mm, depending on model height. The Plan Compact also comes in a triple convector model to provide maximum warmth from a smaller footprint, still elegantly styled with a sleek flat-front panel.

A wide range of types and sizes of both models are available from stock for a fast delivery time. All Plan Compact and Plan Compact Plus models carry a ten-year warranty, but will continue to grace their surroundings for many more years to come. “These new products prove that style and energy efficiency certainly can go together,” said Kelly Smith, Product Manager, Myson Radiators. “In the Plan Compact and Plan Compact Plus, we have achieved the best of both worlds in an easy-to-install decorative radiator that delivers excellent outputs with exceptional good looks. The finishes on each model will delight end-users, while the great outputs and range of options will make product selection simplicity itself for specifiers and installers.” Regional Sales Manager, Sean Leonard, added, “Both ranges are available now and

Both ranges come with top grill and side panels to deliver a beautiful, glossy overall finish that will complement any setting. are held in stock. These new products offer a stylish and contemporary alternative to traditional panel radiators, whilst maintaining the same great quality and performance. T: Alun Coulter on (NI) 07766 730 684 or Sean Leonard on +44 (0)7766 730 559 or W:

Plan Compact: a smooth flat-front panel radiator.




Meath man convicted of falsely portraying himself as a Registered Gas Installer.

Geberit announces new training dates With the latest training dates from Geberit just announced, it’s time for installers to check their diaries and make room in their schedules to expand their knowledge of the latest piping systems and sanitary solutions. Autumn 2016 dates in Dublin are as follows: Sanitary training – Thursday, September 15 and Thursday, November 24 Piping training – Wednesday, October 12 and Wednesday, November 16 As well as broadening their knowledge on the latest piping, drainage and sanitary products on the market, installers attending the free training days at the Geberit Training Academy will also be able to keep up-to-date with industry issues and regulations

that are likely to affect their work. The sanitary training module covers methods for installing wall-hung sanitaryware, including the Geberit AquaClean shower toilet range. Meanwhile, the piping training looks at supply systems including Geberit Mapress and Geberit Mepla, and drainage systems including Geberit HDPE. Candidates are awarded a certificate on completion of their training, and receive a free Geberit Duofix frame and flush plate or a selection of Geberit Mapress worth £250, as a thank you from Geberit. All training is free and refreshments are provided. For more details and to book, call 0800 0778 365 or email

Kingspan cyclists raise over €65,000 for Irish Hospice Foundation Nine participants from Kingspan, including CEO Gene Murtagh, have completed the 600km Wild Mediterranean Way Cycle Challenge, raising over €65,000 for the Irish Hospice Foundation. The group from the Kingscourt-based company joined over 50 other cyclists in a six-day journey from Southern France into Northern Spain, including several gruelling climbs through the Pyrenees. Sports journalist and former professional cyclist Paul Kimmage led the cycle, which in total will raise over €120,000, for the IHF, enough to provide over 400 nights of free nursing care to affected families. W: or www.


The Commission for Energy Regulation (CER), Ireland’s independent energy regulator, has successfully secured a prosecution against a County Meath man for portraying himself as a Registered Gas Installer. The offender placed an advertisement on Adverts, portraying himself as a Registered Gas Installer. At Navan District Court, he was given a criminal conviction and ordered to pay fines and costs of €599. At the time, the man was not a Registered Gas Installer with the recognised safety supervisory body, and therefore committed an offence under the Electricity Regulation Act, 1999. Anyone who wishes to report an unregistered individual who has undertaken gas works or has portrayed themselves as a Registered Gas Installer should visit

Commuanity energy projects announced Thirty-eight community energy projects in Ireland are to receive €20million in grant funding through the Better Energy Communities scheme, administered by the Sustainable Energy Authority of Ireland. The funding will provide for energy efficiency upgrades to more than 2,600 homes and almost 300 community and commercial facilities. The total investment in energy efficiency is almost €48million, supporting more than 700 direct and indirect jobs right across the country. Geoff Corcoran, Director of Development at Co-operative Housing Ireland; with Denis Naughten, Minister for Communications, Climate Action and Environment; and Jim Gannon, CEO of SEAI.

Gene Murtagh and Paul Kimmage, sports journalist and former professional cyclist, who led the cycle.


hot topics

hot topics


The benefits of BIM expertise


uilding Information Modelling (BIM) is the creation and management of digital modules representing assemblies and sub-assemblies for use in 2D or 3D CAD. BIM, in different guises, has been in use for many years to help with controlling cost and project management, in addition to pure design, but its key benefit lies in assisting the creation of complex construction visualisations with greater speed and accuracy. Crucially, BIM also embeds and links information, for example vendors and product characteristics which are vital to the compliance and on-time delivery of projects. BIM was launched in the UK by the Government pledging that all statefunded projects would use BIM by 2016. Four years ago, the project set key objectives to reduce capital expenditure on construction projects and the associated carbon footprint of buildings. A key BIM benefit is the ability to create, test and deliver complex projects that are efficient throughout their operational life, delivering cost and carbon savings, while also providing a communication and management tool through planning and build stages. Whether reducing construction clashes or making efficient use of materials, it used to be a complex, full-time management task. BIM makes optimising the critical path clear, but, how do you use BIM?


SOFTWARE There’s a cost to using BIM both in terms of software and the expertise to use it, and choosing the right partner has never been more important. Can you get the support you need from your supplier to work with your in-house designers? Many companies are attempting to provide BIM modules using external contractors, and as a result, the modules are not necessarily optimised. Another question to ask if there will the expertise to work with you on a project? Altecnic has invested in the expertise to design BIM components in-house. This means that our customers know that we have the flexibility to deliver the products they want in the format they need.

tolerances, ensuring that your business is at its most competitive when tendering. Altecnic has partnered with BIM Store to deliver an ever-expanding suite of BIM modules in the most readily accessible formats, searchable, and devised with you and your designers in mind. Altecnic has a clear commitment to delivering excellent service to our customers through our BIM provision in support of our market-leading products. BIM is a big investment for any of our customers, and it is vital they know that we understand this new technology firsthand.

EXPERIENCE BIM is a comparatively new concept, and it is vital to work with suppliers that have the know-how and world-class best practice. Altecnic and Caleffi, our parent, have worked on many projects across the UK and Europe. You and your customers can benefit from this experience whether you are an experienced practitioner or are looking at your first BIM project. BIM is more than just project management. Implemented correctly, BIM can remove huge areas of inefficiency, ranging from design time to building optimisation to supply chain management - and that’s even before the first brick is laid. Removing inefficiency means that you can deliver more projects, faster and to tighter

g Altecnic has been successfully operating in Northern Ireland and the Republic of Ireland for over 25 years, delivering well-manufactured, high quality products for the plumbing and heating industry. Altecnic’s parent company, Caleffi, is recognised as being the market-leading manufacturer within the HVAC. T: Chris Reilly, Country Manager, on (NI) 07825 393605 or (RoI) 0044 7825 393605 E: W:



Area Sales Manager Building Services Residential Ready, get set, go for fundraising target Baxi Potterton Myson is championing a sporting approach to raising money for charity, after golfing, running and cycling its way to its latest fundraising target. The boiler manufacturer has highlighted the benefits of fundraising as a team by raising over €13,700 for The Irish Hospice Foundation – smashing its target of €12,000. Fundraising activity kicked off in 2014, when Baxi Potterton Myson chose the foundation as its company charity. Since then, the team has taken part in a ‘Run a Muck’ mud run challenge, a golf day, and a gruelling 600km cycle across Italy, completed by Managing Director, Paul Clancy. The Irish Hospice Foundation provides end-of-life care, as well as practical support for the newly bereaved. Due to a lack of state funding, the charity relies heavily on donations to

support its programmes. This includes its ‘Nurses for Night Care’ programme, which offers free access to care in the home for those dealing with terminal illnesses. Sarah Foley, CEO of The Irish Hospice Foundation, said, “The team at Baxi Potterton Myson have been a wonderful support to us. The staff have really embraced us as their charity partner, taking on some serious challenges to help raise funds. Paul Clancy added, “We are incredibly proud to support a valuable cause like The Irish Hospice Foundation. We make an effort to plan fundraising projects that will give our teams the chance to enjoy some fresh air while doing their bit for charity and we’d like to thank everyone at Baxi Potterton Myson for going the extra mile to help us to achieve our target.” W:

A plumber with better things to do Enjoy a great read, and support a good cause into the bargain, by buying a copy of Cameron Mcintyre’s eighth poetry book, ‘A Plumber with Better Things to Do’ – with all proceeds going to The Northern Ireland Children’s Hospice. Writing poetry for over 30 years, Cameron, ‘the plumbing poet’ has collected thousands of pounds for his local chosen charities. His last book ‘A plumber Turns Up the Heat,’ raised over £1,000, and this latest rendition is dedicated to the great pals that he had the pleasure to work alongside in the building trade, Alister Price and Nial Muir, who both lost their own battle with cancer. Each signed book costs £5 and can be bought from Top Spot Newtownards, by e-mailing, or by checking out Cameron’s Facebook page.


JOB Description Summary and role. Area Sales Manager reporting to Regional Sales Manager. Wilo SE one of the world largest suppliers of pumps and equipment are now seeking to expand their Residential Building Services team.

Required Qualifications and Experience:

• Previous sales experience (minimum 2 years) within the heating and plumbing materials sector. • Expert Knowledge of heating and plumbing products and applications (qualification in a Building Services discipline an advantage) • Proven track record on achieving set targets and delivering results • Excellent communication and interpersonal skills. • Must be extremely customer focused self motivated and results/target driven. • Full Clean Irish Driving License


• The successful candidate should: • Be capable of working on own initiative with attention to detail • Have excellent communication and organisational skills • Have the ability to work with a wide range of Clients • Be a good team player • Demonstrate a flexible attitude towards assigned and required tasks • Have ability to work to Sales Targets , deadlines , be reliable & committed • Be prepared to work outside normal working hours when and as required • Be prepared to take on new skills • Have a positive approach to continuous improvement processes and techniques • In addition, the role may require the successful candidate to undertake specific training in Ireland or abroad on occasions when requested.

Desired Qualifications and Experience:

• 3rd level qualification in Building Services discipline • Previous external sales representative experience within the Heating & Plumbing industry

Job Summary:

A challenging position which requires the individual to work flexibly to maximise Sales, travel covering the Republic of Ireland and also use their own initiative in a fast moving environment.

Main Duties & Responsibilities:

• Maximise and promote sales of the WILO Residential Product range to the Merchant trade across Ireland to set agreed targets and KPI’s. • Organise, promote & attend Customer events on disttibutor and merchant premises. • Organise marketing material to the branches & merchandise as necessary. • Promote the Residential range of pumps to Domestic & Light Commercial Installers. • Give technical support on the Wilo Range to our wide customer base


Salary and benefits Conditions will be based on experience and qualification for the role. A company vehicle will be supplied. Interested applicants should send a cover letter and their CV clearly outlining how they meet the requirements of the role. Application email: Closing Date: 16th September 2016 WILO Ireland, Unit A14, Calmount Park, Calmount Ave, Dublin 12 D12 E39



• An unrivalled local level of service backed up by a national support network • Friendly, knowledgeable staff • Fast and efficient delivery service • Industry-leading brands NORTHERN IRELAND • BELFAST • DUNCRUE • ENNISKILLEN • LISBURN  • DERRY  • NEWRY 

er Se tom rv us i C

SPARES AVAILABLE Our unique product identification system available to all our customers. Ask at trade counter for more details.

107-127 Grosvenor Road, Belfast, County Antrim BT12 4GL. 36-38 Duncrue Road, Belfast BT3 9BP. 131 Sligo Road, Enniskillen, County Fermanagh BT74 7JZ. Unit 1, Ballinderry Business Park, Ballinderry Road, Lisburn BT28 2SA. Unit 11a, College Business Park, 40 Springtown Industrial Estate, Derry BT48 0LY. Unit 8, Carnbane Business Park, Tandragee Road, Newry BT35 6QJ.

REPUBLIC OF IRELAND • DUBLIN Unit 1, Block K, Ballymount Industrial Estate, Dublin 1


ear Bes t eY th

The trade’s local plumbing and heating supplier

• Plumber s

chant o er f ’M


T: 028 9027 1600 T: 028 9078 7700 T: 028 6632 3888 T: 028 9263 5330 T: 028 7130 6000 T: 028 3083 1340

T: 00353 (1)456 8530

company news

New Branch Manager and Assistant Branch Manager at PTS Duncrue focus on delivering an enhanced service at this busy branch…

Perfect partnership at PTS


TS has appointed a new Branch Manager and Assistant Branch Manager at the company’s busy Duncrue Branch in Belfast. Uel Kilpatrick joins the company as the new Branch Manager while Dave George has been promoted to Assistant Branch Manager. Uel started in his new role in June and brings with him extensive retail experience, having worked in the food and clothing sectors for over 30 years. “I am really enjoying the challenge and learning all about the plumbing and heating industry,” said Uel. “There is a lot to take in and even more industry jargon to get to grips with and I’m the first to admit that my product knowledge isn’t the best. But I’m learning all the time and I am lucky to have a team around me who know the industry and our products inside-out. “My main focus is on customer service and that is where my experience is making a difference. Ensuring our customers get the products they want and delivered where they want them is my priority – which is the same challenge regardless of where you work in the sales industry.” Uel believes strongly in team work and he feels that makes a difference at PTS Duncrue. “We are all playing to our strengths and with Dave as Assistant Manager, I feel we’ve got a superb combination. Dave has all the product knowledge while I am able to put my management skills to good use – all to the benefit of our customers.” Dave is a long-standing member of the PTS team and the recent promotion has recognised his experience within the company. In particular, his extensive

New Branch Manager at PTS Duncrue , Uel Kilpatrick, and Assistant Branch Manager, Dave George.

product knowledge is a key attribute. “Our customers keep us on our toes with requests for information on new products, sizing of heating systems and general advice on challenges they are facing,” said Dave. “I really enjoy that side of the business and making sure we provide the best possible customer service. We have a lot of contract customers as well as the daily work with our regular customers, so there is plenty of variety in my role. “We have a good, hard-working team and

a great set-up in place which makes all the difference.” Barry Lowe, Area Sales Manager at PTS, added, “With Uel and Dave we have managed to find the perfect balance between their expertise and knowledge. Our focus is always on providing the best possible service to our customers and these appointments is already delivering at Duncrue.” For more information on PTS Duncrue, telephone 028 9078 7700 or visit

Marathon effort raises £2,086 PTS has thanked customers for helping to raise £2,086 for the ‘The Katie Project’ – a new project launched by homeless charity the Welcome Organisation in memory of Catherine Kenny who died earlier this year. Barry Lowe, Mark Sheridan, Karl Heagney, Gerard Dobbin and Connor Barnes formed a relay team to take on the 26-plus miles of the Belfast Marathon and raise money for the Belfast charity initiative. Barry Lowe, Area Sales Manager at PTS, explained, “We held a coffee morning to raise money, a lot of customers also made donations at the trade counter while a number of suppliers also gave generously – we want to thank them all for their generosity and for helping such a worthy cause.”



Baxi 150th anniversary

Baxi Northern Ireland team – Sharon English and Craig Patterson.

Paul Clancy, Managing Director of Baxi Potterton Myson.

Paul Clancy, Managing Director of Baxi Potterton Myson, reflects on 150 years of a heating icon…

Celebrating a heating icon


ver the last century the Irish heating industry has changed dramatically, growing and innovating at an unprecedented rate to provide greener, cleaner heating and hot water solutions tailored to the needs of the modern consumer. But amidst all this change, one name remains the same – Baxi. Today’s high-efficiency boilers, renewable heating solutions, smart technologies and state-of-the-art training centres are a far cry from Baxi’s humble beginnings in Lancashire, north England, where founder Richard Baxendale began the Baxi story. Ironmoulder Richard Baxendale started out in 1866 building railway wagons from wood, iron, steel and brass. After 10 successful years, the business went under after the world depression of 1879. But, two years later, Baxendale was back in business in Chorley as Richard Baxendale and Sons: Engineers, Millwrights and Machinists. In the 1930s, a concept created by Richard’s

grandson John became the company’s first product for the heating market and the first to use the Baxi name. Launched in 1935, the Baxi Patent Fire was an underfloor draught system for solid fuel heating. Throughout the 1950s, the company became increasingly focused on the domestic heating sector and Baxi quickly became a household name. In the 1960s, Baxi saw a growing trend for gas products and appliances and began to develop its own range of gas boilers and heating products. In 1966, the Baxi Bermuda was launched, taking the market by storm with its unique offering combining a living room gas fire with a back boiler small enough to fit behind the hearth and providing domestic heating and hot water.

IRELAND The Baxi story didn’t reach Irish shores until much later in the company’s history. Baxi began selling gas boilers in both the Republic and Northern Ireland as natural gas

first became available in the 1980s and 1990s. This coincided with the company developing into a wider group when it acquired the assets of Blue Circle heating, including Potterton domestic boilers. The Baxi range of boilers changed from their origins of gas backboilers to the wall hung ranges that preceded the condensing technology available today. The company evolved into a wider solutions provider with the addition of commercial heating and hot water brands Potterton and Andrews Water Heaters in addition to the electric heating business Heatrae Sadia before merging with the De Dietrich and Remeha group in recent years. This ability to change has meant Baxi holds a market-leading position in almost all European markets, and Ireland is no different with products such as Baxi Ecoblue being at the leading edge of gas product available today. The social housing market in Northern

“Baxi continues to innovate and find new ways to inspire loyalty and support from its customers.” 20 | PLUMBING & HEATING MAGAZINE


Baxi 150th anniversary

From old to new – Company founder Richard Baxendale with an advertisement for the Iron Range, the highly successful Bermuda and the latest product success, the EcoBlue.

Ireland was particularly welcoming of Baxi and its products. Working in conjunction with the Housing Executive, the Baxi Bermuda was a popular installation in many homes. Later on, the wall hung Solo boiler became a widely installed alternative to the Bermuda back boiler, along with the Duo-tec and Solo HE. Baxi later worked with Firmus Energy and contractor H&A Mechanical to produce boilers exclusively for the social housing stock in the Firmus gas area. Baxi worked alongside Phoenix Natural Gas to promote the Bahama and Barcelona products to one-off installers but it wasn’t until October 2000 when Baxi made a real mark on the Northern Ireland heating market with the launch of the 105e combi boiler. It was the first cost competitive combi on sale in Northern Ireland, helping to promote the benefits of gas to the wider public, and, to date remains Baxi’s most successful product sold in the region. The launch of Baxi Ecoblue in 2014 made waves in the Republic of Ireland in particular. Representing a landmark in product innovation, it’s currently the best-selling Baxi product in the region, offering both reliability and efficiency. In 2015, the Ecodesign (ErP) Directive was introduced for heating products across Europe. Baxi ensured its products were

“Baxi has the largest market share of all boiler manufacturers in the Republic of Ireland.” compliant and met the needs of its Irish customers, and invested in support work to ensure its installers and supply chain in Ireland understood the implications of the Directive.

TRAINING Education is an important element for Baxi’s activities in Ireland, having opened state-of-the-art training facilities for installers in Dublin and Newtownards. The company’s training centres allow engineers to test live solutions and fault-find, giving them invaluable experience of real-world situations. Today, Baxi has the largest market share of all boiler manufacturers in the Republic of Ireland. In the UK and Ireland, Baxi is a leading UK boiler manufacturer employing nearly 1,600 people. The company has a factory in Preston, close to where the company began 150 years ago, where it makes over seven million components each year. It is the only UK boiler manufacturer with its own foundry and its paint shop has

been benchmarked by Mitsubishi. From new technologies to an app for installers, Baxi continues to innovate and find new ways to inspire loyalty and support from its customers, adapting to the changing landscape and ensuring the Baxi name remains synonymous with the heating industry for many more years to come. For more information on Baxi please visit

Snap your Baxi memories g As part of the 150th anniversary celebrations, Baxi is inviting installers to share their happy memories of the company by e-mailing a message and photograph of themselves to Each story will be entered into a commemorative online book hosted on the Baxi website, and each photograph will become part of a 150-shaped montage of images.

T: (RoI) Baxi Potterton Myson 01 459 0870 or (NI) Sharon English 07966 585 902 E: (RoI) or (NI)




The successful Team NI representing Reliance Worldwide Corporation.

Launching the new Housing Executive contracts is the Housing Executive’s Director of Asset Management, Paul Isherwood; Gerry Flynn, Director of Housing Services; and Chief Executive, Clark Bailie; with Serena Hylands, Assistant Managing Director of CTS Projects.

CTS Projects wins £77.6million repairs contract with NIHE Warrenpoint-based facilities management company, CTS Projects has won a contract worth £77.6million over a ten-year period with the Northern Ireland Housing Executive. The win means that the rapidly growing company will open a new office in Lisburn to service the contract, which will also see the creation and safeguarding of 70 jobs.

This will double total employee figures for the second time this year, with CTS Projects also pledging to expand its apprenticeship scheme. The new roles will be many and varied, including joiners, bricklayers, quantity surveyors and contract managers. T: (NI) 028 4175 2299 or (RoI) 048 4175 2299 W:

NI service industry gets ‘sorted’ Tech-savvy entrepreneurs, Peter Layland and Richard Campbell have launched an innovative app, set to revolutionise the way that local businesses and consumers make appointments. Sortsy will provide companies operating in the service industries with a quick route to market and allow them to directly engage with customers across Northern Ireland. The new app will give businesses, both large and small, a platform to market their services to consumers, receiving bookings, and fill appointments, directly based on consumer demand. Peter Layland, co-founder, Sortsy said, “The idea for Sortsy was born out of sheer frustration as I tried to find a qualified and trusted trades person in Northern Ireland. Sortsy launched in Northern Ireland

Reliance’s Team NI defeats Scottish counterparts Reliance Worldwide Corporation’s Team Northern Ireland defeated their Scottish counterparts in a Ryder Cup style golf competition in August. Along with Stuart Harron, Sales Director for Ireland, and Garth Walsh, Regional Sales Manager for Northern Ireland, the golfers representing Northern Ireland included Colin Swann, Sharpe Mechanical; Gavin Hewitt, Bailey & Associates; William Fleming, R&F Mechanical; and David Clarke, MCM. They faced a Scottish team led by RWC’s Stuart Harron and Stuart Cronie along with some of their key customers at the beautiful Carrick Golf Club at Loch Lomond. In the end, Team Northern Ireland won 3-0 overall to complete a whitewash with all the competitors enjoying dinner at the prize giving held in the Duck Bay Hotel. Stuart Harron, Sales Director for Ireland, said, “This was a way to say thank you to some of our key and regular customers and it turned out to be a great event. No doubt Team Scotland will want revenge next year!” T: Stuart Harron on (NI) 07909 532133 or (RoI) 0044 7909 532133 E:

this month with over 400 trade professionals and will be adding new industry sectors and additional business services to its platform before the end of 2016. W: Reliance’s Scottish team.



company news

New staff members Robert Martin (left) and Sean Hughes (right) with existing member of the team, John Magowan.

Newly refurbished Greencastle branch.

Branch refurbishment and the addition of new staff coincides with the introduction of a fully stocked spares service…

Revamp at Bassetts Greencastle


t’s all change at Bassetts Greencastle as the branch gets new faces, a new look and an improved spares service offering. As part of the continuing investment programme by the company, the Greencastle branch has been revitalised with new signage and a fresh lick of paint while the trade counter has been upgraded. Internally, two new members of staff have joined the team, with Sean Hughes and Robert Martin bringing added experience to the trade counter and stores. The changes have been completed with the inclusion of a full range of spares now being available over the counter at Greencastle. Located on the Shore Road just off the M2 slip road, close to the Whitewell Road in the north of the city, the exterior changes will help make the most of this superb location, in particular the addition of the clever new signage. All the changes were overseen by Branch


Manager, Paddy Lowry, who explained how all these have already begun to pay dividends. “We have enjoyed increased sales and a boost to morale, both of which has helped take the branch to a new level,” he said. “We are well established in the area and have a very loyal customer base but the new signage will make a big difference when attracting passing trade. “We already have a very experienced team, so Sean and Robert have added to that. The introduction of a complete spares service at Greencastle will also enhance our service to customers as they can now choose from a fully stocked range of spares. “The revamp will help us get ready for the heating season during the autumn and the extended product range, alongside our fire and plumbing parts, is set to bring new faces into our branch.” The changes at Greencastle are part of a


significant investment programme across all Bassetts branches in Northern Ireland which started in 2015 and is set to continue throughout 2016. With Coleraine and L’Derry already completed alongside the opening of a new bathroom showroom at Boucher Crescent in Belfast, a number of other branches are set to benefit from this investment programme. Managing Director, Alan Wright, added, “The Greencastle revamp is part of our 2016 branch investments, with Omagh, Downpatrick and Dungannon currently in the midst of refurbishment . “Having been named Northern Ireland’s top Plumbers’ Merchant for a third, successive time, we must ensure that we keep ahead of the competition and maintain our awardwinning standards.” T: Bassetts Greencastle on 028 9078 2755 W:


Spares & Fireparts Specialists Oil • Gas • Fire

HEAD OFFICE: T: 028 3833 9438

Visit us at

B R A N C H E S AT: P o r t a d o w n | B a n g o r | B e l f a s t E a s t | B e l f a s t We s t | B e l f a s t | C o l e r a i n e | D o w n p a t r i c k D u n g a n n o n | N O W S T O C K I N G AT G r e e n c a s t l e | L i s b u r n | L’ d e r r y | M a l l u s k | N e w r y | O m a g h


Annual PTS GOLF event at Hilton Templepatrick proves to be another success…

Fun in the sun at PTS Golf Day


TS hosted another successful golf day recently at the Hilton Templepatrick with over 90 golfers hitting the fairways in the sunshine. A wide range of customers enjoyed the annual event alongside manufacturer’s reps and PTS staff with the top prize going to Paul McCann ahead of Allister Shields and Brian McCabrey. The Nearest the Pin prize went to Perry Clements while Martin Collins took the Longest Drive accolade. Barry Lowe, Area Sales Manager for PTS, said, “We would like to thank all the customers who took part and also the many manufacturers who sponsored the event. The weather was perfect for golf and we also enjoyed a superb meal afterwards in the clubhouse.”

Jason Smylie, Aaron Smylie, Glen Smylie & Stephen Smylie.

Garth Walsh, Marty Leonard, Tom Daly and Mark Harris.

James Pollock, Davy Burton, Vinny Hamilton & Eddie Leonard.

Matthew McGaffin, Brian Fleming, Mark Malcolmson & Alastair Dowds.

“PTS hosted another successful golf day with over 90 golfers hitting the fairways in the sunshine.” 26 | PLUMBING & HEATING MAGAZINE



Tony Livingston, Damian Dunne, Hugh Dunne & Alan Pearson.

Alun Coulter presents 2nd place prize to Allister Shields.

Tony Livingston presents 3rd place prize to Brian McCabrey.

Alastair Shields, Chris O’Gorman, Aaron McCorry & John Savage.

1st Prize winner Paul McCann with Ray McClay.

Winner of Best Front 9 Joe Hand receives his prize from Mark Harris.

Paul McCann, Jimmy Degan and Ian Anderson.

Winner of the Manufacturers Award Alan Pearson receives his prize from Mark Crawford.

Jackie Lynch collected the award on behalf of Martin Collins for Longest Drive from Kevin Foster.

Paul McColgan, Phil McCaffery, Mickey Cunningham and Jamie Boyd.

Gary Cairns was the lucky winner of an overnight stay at the Hilton Templepatrick. Pictured with Siobhan Graham, Clanmil Housing Association.

Perry Clements, winner of the nearest the pin, receives his prize from Ian Anderson.

Liam Bradley, Chris Crawford, Joe Hand and John McKinney.

Derek Hunter, centre, with Team prize winners, David Green, Ryan McCabrey, Mark Rooney & Frank McCracken.

BELFAST - 107-127 Grosvenor Road, Belfast - T: 028 9027 1600 DUBLIN – 01 456 8530 Branches also at: Duncrue - Enniskillen - Lisburn - Derry - Newry -




Grant Vortex is an innovative and cost-effective heating system for the home.

The Grant Vortex is also suitable for placing outside the property.


Find the right fit with Grant NI


rant NI is firing on all cylinders as it prepares for the upcoming heating season with its extensive, award-winning range of the Grant Vortex oil condensing boilers. Available in a variety of sizes, the Grant Vortex is suitable for a wide range of household installations, from space-saving to high-output models. The Grant Vortex range consists of high-efficiency, free-standing internal oil-fired boilers designed for utility, kitchen and boiler house installation. The boiler features an award-winning, stainless steel condensing heat exchanger and boasts a SEDBUK Efficiency of 92.6% - 97%, making it an innovative and cost-effective heating system for the home. The compact design and whisper-quiet operation ensures that the popular Grant Vortex 50-70 indoor utility model is ideal for installations in kitchens and utility rooms. Another member of the Vortex family, perfect for internal use, is the Indoor Wall Hung Vortex, with its wall-mountable application for optimum space-saving in the household. In terms of outdoor use, the Grant Vortex boiler house model can be positioned


in a boiler house or garage. In addition, the Vortex Module is suitable for placing outside the property, providing a convenient maintenance feature, which means that the boiler can be serviced without disturbing home-owners, who do not need to be at home for the servicing visit.

NEW MODEL The Grant Vortex range expanded this year with the launch of the brand new, state-of-the-art Vortex Blue Max, which uses a Riello Blue Flame burner, creating a market-leading combination that gives customers an easy-to-install, reliable product with all-important low emissions. Due to its suitability for social housing, the compact nature of the product and its appeal to a mass market, the Vortex Blue Max will benefit various property sizes. This cutting-edge range is available in heating outputs of 26kW and 36kW and in internal, external and combi models. The boilers are also compatible with all Grant EZ-Fit flues. The full Grant Vortex range is available from plumbing and heating merchants throughout Northern Ireland. For a full list

of Grant NI stockists, visit wwww.grantni. com/grant-customer-support/stockists/ T: (NI) 0800 2794 796 or (RoI) 057 9120 089 W: or

The Grant Vortex range expanded this year with the launch of the brandnew, state-of-the-art Vortex Blue Max.

Key features... g Key features of the new Grant Vortex Blue Max include: • Award-winning Grant Vortex condensing heat exchanger • Outputs of 26kW and 36kW • Market-leading Riello Blue Flame burner • Familiar burner technology • Exceptionally quiet when in operation • Sleek white casing • Neon diagnostic indicators.




Heat Merchants adds to its range of customer services


n recent years, Heat Merchants has added a range of services which are designed to support customers in their business. These include a complete technical design service, project estimation, commissioning, certification, installer training, and spare parts sourcing with next-day express delivery. Following on from this, Heat Merchants has launched a comprehensive After Sales Service, to provide installers with a single point of contact for warranty and technical queries across the product range from boilers to heat pumps. The After Sales Team will answer any queries, offer technical guidance over the phone and provide on-site technical engineering services, with the aim of resolving any issues as quickly and efficiently as possible, minimising any disruption to both the installer, and in turn their customers. Pat Smith, National Technical Services Engineer, said, “The aim is to present installers with a one-stop solution for all after sales enquiries.”

Sales Director, Mark Walker with the Heat Merchants Customer Support Team (from left), Eamonn Grennan, Emer Gaffey, Ray Lynam, Fiona Heavin, Carl Garvin, Margaret Kleve, and National Technical Services Engineer Pat Smith.

NEW APPOINTMENTS Heat Merchants has also made two recent appointments - Mark Walker as Sales Director and Pat Smith as National Technical Services Engineer. Mark will lead and manage the various aspects of the sales division at Heat Merchants, including the 31-branch network, the team of Business Development Managers, the Technical Services and After Sales teams. Mark has over 20 years’ experience in the Travis Perkins Group. He began his career working in the yard and was promoted a number of times, having been employed in positions including Branch Manager and Regional Director, before becoming Sales Director for North England and Scotland. Pat has been working in both refrigeration and mechanical services for over 19 years and has considerable experience in planning, design, installation, commissioning and after sales services for the industry. He has particular expertise in renewable energy solutions and is both RGI and F-Gas registered. As part of his role, Pat will be managing the After Sale Services including the call support team and the nationwide network of service engineers. For more information telephone 090 6442300 or email:


Extensive product range

Sales Director, Mark Walker.

National Technical Services Engineer, Pat Smith.

g Heat Merchants is a 100% Irish-owned company supplying a comprehensive range of products including central heating systems, gas and oil boilers, spare parts, bathrooms and the latest renewable energy technology to the domestic and commercial heating and plumbing industry across Ireland. Through its national network of 31branches and a central distribution hub based in Athlone, it always has an extensive range of stock available either in your local branch or for nextday delivery to ensure faster, more efficient customer service. The company’s focus on efficiency in all its operations has resulted in a strong business and allows Heat Merchants to offer superb value and service, along with a commitment to continuously develop both its product range and the expertise it can provide. T: (RoI) 090 644 2300 or (NI) 00353 90 644 2300 W:


For supplier and technical details, please contact: Firebird heating Solutions Shean, Forkhill, Newry, BT35 9SY T: +44 (0) 28 3088 8330 E:

comPAny news

Blaine Rafferty instructs his new apprentice – sister Colleen.


Colleen follows in big brother Blaine’s footsteps


roving that when it comes to business, family can still come first, brother and sister, Blaine and Colleen Rafferty, have joined forces to build a successful business in the plumbing trade. Fulfilling a long-held ambition to have his own plumbing business, Blaine set up BR Plumbing & Heating in Ballymartin, near Kilkeel, just a few months ago, and when he was looking for an apprentice to expand the operation, it was his sister, Colleen that he turned to. “Colleen was working locally in a café, and I told her that she could earn more money and learn something useful into the bargain if she joined me. That was last November, and since then she has been helping me out in the evenings and over the summer. It has worked out so well that she is now officially my apprentice.” For Blaine, the choice was easy. “Colleen and I have always got on the best and I knew she would do well. She is learning the business from the bottom up and taking everything in her stride. It’s a perfect solution for me and I hope it will be


a long-term business relationship. Colleen’s doing a lot of very good work. I put her in at the deep end sometimes to test her and she copes well. She also keeps me right on a lot of things.”

INSPIRATION Colleen takes up the story. “I had originally wanted to go into catering or something food related, but soon realised that it wasn’t for me. When Blaine spoke to me about the opportunity of joining him in his business he said he knew it was something I could go far in. I’ve loved it from the very start. It’s very hands-on and I enjoy the variety that each day brings, and getting out in the van, meeting people. “People have had very positive things to say to me and women, especially older ladies, sometimes tell me they feel more comfortable with another female coming into their home. “I’m really happy working in plumbing, and with Blaine. I grew up in a house with four brothers - I’m the baby and Blaine is the eldest. We bonded from an early age, and

we seem to have the same frame of mind, often bouncing ideas off each other. He’s a big inspiration and I’ve learned a lot from him - he says you’re never done learning.” BR Plumbing & Heating carries out all aspects of plumbing and heating work, from leaking taps to new build houses, and Blaine and his new apprentice take pride in a job well done, at competitive prices. “I always wanted to start my own plumbing business,” said Blaine. “My Aunt, Eilish Costantino, works at Firebird Heating Solutions and there was always talk around the table about boilers and plumbing. I received top-class training in plumbing at Southern Region College, Newry, and that’s where Colleen is enrolled now too. After college I gained a broad experience working in a plumbing firm for five years, and at the age of 24 I was able to fulfil my dream to start up my own business. My aim is to grow the business, and with Colleen at my side, the future is looking bright.” T: (NI) 0771 633 9576 (RoI) 0044 771 633 9576 E:


power flusHing


Is ‘hydro-lethargic’ flushing of heating systems the way forward?


ith the rapid growth of magnetic filter technology now being used to protect domestic properties, some engineers are asking, “Do we still need to power flush? Why can’t we just use a magnetic filter?”. This presumption seems plausible, but it ignores the fact that system water has been circulating in one direction since installation, and that standard system pumps are designed for relatively low circulation speeds, which can only move small particles. Heavier debris has little incentive to move, so it settles and compacts in areas of low flow (ie radiators). Magnets can only collect passing debris, so accumulated deposits will remain static within radiators and pipe work, diminishing the efficiency of the system, until forcibly


encouraged to move. Kamco’s own research has confirmed that successful system cleaning is best achieved by moving water as fast as possible through a system to mobilise and transport debris to a point where it can be discharged to waste, ie hydro-dynamic cleaning (better known as ‘power flushing’). The higher the velocity, the better the effect. Conversely ‘hydro-lethargic’ flushing (ie using only a magnetic filter and the system’s own pump), might seem tempting as a cheap, labour-saving proposition, but is simply no substitute for the proven technique of hydro-dynamic flushing when it comes to a thorough and effective system cleanse. Kamco’s Clearflow CF90 Quantum2 power flushing pump boasts double the

flow rates of most pumps on the market, removing more debris in less time. Optional accessories, such as Kamco’s range of CombiMag magnetic filters, can reduce flushing time and provide an excellent visual aid to show householders exactly what is being removed from their system. T: (NI) 0 1727 875 020 or (RoI) 0044 1727 875 020 E: W:



exclusive launch






Wanted - distributors and stockists for Solvall


re you interested in becoming a distributor or stockist for Solvall? Specialising in the highest quality, cost-effective range of repair and maintenance solutions aimed at professionals in the plumbing industry, the company is looking to expand its operation here by making its products more easily available to plumbing and heating installers. • Leakfix - The latest addition to a range of solutions from the team at Solvall is the new Leakfix - the perfect addition to the toolbox, providing super value and superior quality. Its unique water-based formula contains non-clogging particles that have been designed to instantly repair and seal all leaks in enclosed re-circulating water heating and cooling systems. It contains rust inhibitors and special

synthetic lubricating additives that protect and maintain a healthy heating or cooling system and is compatible with all anti-freeze and coolants, meaning it can be safely used in all alloy cooling systems. Leakfix will quickly and permanently seal water leaks in central heating systems,

underfloor heating systems and radiators and it is proven to seal leaks anywhere water re-circulates in an enclosed system. T: (NI) 028 9002 0580 or (RoI) 048 9002 0580 E: W:




• Permanently seals water • Central heating systems leaks in enclosed systems • Automotive cooling systems • Treats up to 80 litres per • Engine blocks system • Underfloor heating • Cylinder heads (coolant to air) systems • Handy toolbox - storage size • Radiators

GUARANTEED NOT TO CLOG THE SYSTEM For enquiries: T: +44 (0)28 9002 0580 E: -




The Fernox TF1 Omega Filter is a must-have product for installers looking to achieve the best possible results.


Introducing the Fernox TF1 Omega Filter


agnetic filtration devices are widely accepted as a vital piece of equipment for keeping central heating systems clean and energy efficient, whilst protecting the boiler from the damaging effects of circulating debris. The latest innovation to hit the market is the new Fernox TF1 Omega Filter and, according to Fernox, it’s a game-changer. Precision engineered, the filter offers a superior collection and exemplary corrosion retention capability, making it a must-have product for installers looking to achieve the best possible results. As a global water treatment manufacturer, Fernox has an unparalleled history of bringing pioneering innovations to market. The TF1 Omega Filter is the company’s most recent launch, and one that expands the already award-winning TF1 range. Specifically designed for domestic heating systems, it is the result of extensive research and development, offering installers a high-quality, brass, in-line system filter. This groundbreaking, forged brass construction filter utilises the strength of a powerful Neodymium magnet with Hydronic Particle Separation (HPS) technology. The unique filter design optimises flow


trajectories and causes particles to settle at the bottom of the filter. As a result, the Fernox TF1 Omega Filter is capable of capturing superior levels of magnetic and non-magnetic system debris - protecting the boiler and helping the system to work effectively.

FLEXIBILTY The Fernox TF1 Omega Filter offers real flexibility when it comes to installation. The filter is suitable for both new and existing systems and can be fitted onto 22mm or 28mm pipework, with the option to also fit horizontally or vertically in both flow directions. The device can even be positioned at a 45° angle, making it easy to install - even in confined or awkward spaces. There is also the option of installing the product with quality valves or slip socket connection, depending upon installer preference. Cleaning the filter is also straightforward and hassle-free as it can be undertaken in situ with no need to dismantle the unit when extracting dirt collected by the filter, saving time on site.

FERNOX EXPRESS The Fernox TF1 Omega Filter provides an easy dosing point for chemical water

treatments. The system can be dosed in just 30 seconds using the Fernox Express range. This includes the new Fernox Filter Fluid+ Protector Express, which is the first of its kind, and the only chemical water treatment on the market that actually aids the delivery of system debris to a filter. Designed to be permanently left within the system, this unique inhibitor package safeguards against the formation of corrosion and scale in mixed metal systems to stop the frequent venting of radiators, boiler noise and radiator cold spots. Fernox Filter Fluid+ Protector is suitable for use with all types of boilers, radiators and heating systems, including underfloor heating systems. In situations where powerflushing is not practical, a combination of an in-line system filter and Filter Fluid+ Protector Express can provide a viable alternative. It is ideal for use with heating systems that have become lightly sludged over time due to inhibitor levels not being correctly maintained. It also provides a solution where poor system design or low flow rates mean that thorough cleaning is difficult to achieve, or for contaminated heating systems that need to operate around the clock, by deferring any system maintenance until the planned service. For further information on the Fernox range of chemical water treatments and system filters visit or follow @Fernox on Twitter.




Hotel chain benefits from push and press technology


hen a landmark site in Aberdeen was being developed as part of a planned expansion of strategically located branded hotels, M&E sub-contractor, CHC Group Ltd was chosen to deliver the plumbing system within a confined time frame. The development included a 193-bedroom, three-star Holiday Inn Express Hotel and a 165 -bedroom, four-star Crowne Plaza Hotel – both with conference facilities and meeting rooms. The construction of the Holiday Inn Express Hotel incorporates bathroom POD systems and, as space was of paramount importance, the key priority for CHC Group was the flexibility of materials used, plus reliability in the connection of modules to the overall plumbing network. The Crowne Plaza has a more traditional bathroom installation, and CHC Group wanted a solution that required minimal joints within the bedrooms which also gave access to all valves from the services riser shaft. Pegler Yorkshire’s Tectite Flexible Metal Tube and fittings combined with its XPress press-fit range of fittings and a variety of Pegler valves provided the ideal solution. The varied range of products offered by Pegler Yorkshire supported sustainability and building performance objectives whilst also being able to sustain a modular design system.

INNOVATIVE SOLUTION Mark Rainey, Mechanical Estimator for CHC Group Ltd, commented, “The traditional route of installation was not suitable for this project, so we looked at the market for a more innovative solution. Pegler Yorkshire had a range of quality products that we knew would do the job well, whilst at the same time allowing us to reduce our install time, which was a key element of this project.” CHC opted for Pegler Yorkshire’s Tectite Flexible Metal Tube, constructed using a combination of PE-Xc and aluminium, and fittings within the bedrooms, connecting to the main lines within the risers. “Due to the tight, confined spaces,


“Due to the tight confined spaces, Tectite offered a fast, flexible solution.”

Tectite offered a fast, flexible solution,” explained Mark. “We were able to reduce our install time in these areas by 30% and also ensure we had no joints within the bedrooms by making all connections within the risers.” In addition, and like more and more installers, CHC took advantage of using multiple installation methods and chose Pegler Yorkshire’s XPress range of fittings for all main runs and public areas. The XPress range offered CHC a heat-free clean solution that negated the need for a hot works permit. It also saved time on the straight run and large tee installation as there was no need for adhesive curing or long flushing times, particularly when all modules were installed into the construction. T: George McGuire +44 (0)7912 406 101 or T: Billy Ritchie +44 (0)7734 401 976 W:

Benefits at a glance Benefits of Tectite Flexible Metal system using XPress fittings and Pegler Yorkshire valves: • Reduces the number of fittings used by up to 40%. • Operating maximum of 6 bar at 95˚C and 16 bar at 30˚C. • 8x less expansion than plastic systems. • No sagging under temperature due to metal construction. • Moulds into the tightest bends by hand. • Clip only once per metre. • Quality fittings with WRAS and Kitemark approval. • Leak before press (LBP) feature. • Reliable valves that support optimum building performance.



Team Eurofuild and DPL Cork – Bernard Costelloe, Andrew Keating and Liam Harte.

Annual golf day brings merchants and suppliers together while also raising vital money for the Irish Hospice Foundation…

Team Heat Merchants 1 – Glen Bailey with Vinnie Grehan and Matt McGirk.

Fairway fun with Baxi Potterton Myson


axi Potterton Myson hosted the company’s annual golf day at the beautiful surroundings of Newlands Golf Club in Dublin. As well as a valuable social event, the golf day also helped to raise money for the Irish Hospice Foundation. In total, 14 teams from merchants and suppliers took part in the event with the Heating Distributors team taking the top honours with a score of 86 points. In second place was Toshiba with 84 points and Gleeson Logistics in third with 82 points. A raffle for an Irish football jersey was won by Ken Lawlor of Toshiba.

Team Hevac – Dave Verschoyle, Darren Yourell and Damien Byrne.

Team Gleeson Logistics – George Cowzer with Tony Dunne and Dinny Hetherington.

Team Kavanagh Car Hire – Ronald Perry with Timmy Kavanagh and John Gleeson.

“As well as a valuable social event, the golf day also helped to raise money for the Irish Hospice Foundation.” 40 | PLUMBING & HEATING MAGAZINE



Team CDV – Kieran Emerson, David Tumbleton and Paul Gibson.

Team New Wave – Pat Fotzpatrick, Gerard Nugent ad Sean O’Grady.

Team City Building Supplies – Kevin McKewon, Michael Merriman and Mick Matthews.

Team Toshiba – Zac Kean with Ken Lawlor and Robbie Donnelly.

Team BSS – John Lavelle with Brendan Coghlan and Bernard Sheehan.

Team Heating Distributors – Seamus Kiernan with Colin McParland and Martin Keogh.

Team Heat Merchants 2 – Mick O’Shea and Alan Hogan.

Team Baxi Potterton Myson – Paul Clancy with Richard Louth.

T: Baxi Potteron Myson on (RoI) 01 459 0870 or (NI) contact Sharon English on 07966 585 902 E: (RoI) or (NI)



company news


Pat O’Donnell, newly appointed Sales Director at Merriott.

Back to the beginning


at O’Donnell has just taken up the role of Sales Director at Merriott, the commercial heating and cooling specialist. It’s not the first time Pat has worked for Merriott however; from 2000 to 2005 he was an area sales manager for the company. “Going forward, I’ll be dealing with a similar client base as I was back then. I’m very familiar with the products and the brand, but of course the range has been broadened over the past few years to include more low surface temperature radiator products and also a radiant panels range for commercial applications.” Pat’s newly created role will see him head up a team of four sales representatives covering the 32 counties, assisting architects, specifiers and M&E consultants with enquiries about Merriott’s range of bespoke commercial radiators and radiant panels. “I like the challenge of selling technical products and I’ve always enjoyed trying to upsell,” said Pat. “I actually used to work in the merchant business but I saw the specification market as more of a challenge. I also thoroughly enjoy working on a project from scratch, seeing it through to its installation and the service support that’s required afterwards. You see every side in this role – identifying what the architect needs, the visual aesthetics of a product and the engineer’s requirements that itincorporates correctly into a building.” Pat has worked in the industry for 16 years. Before returning to Merriott a few weeks back, he worked for Versatile in Navan. “A lot has happened in the last 11 years and yet I feel right at home again! The team is still made up of some of the best technical specialists in the business and actually quite a few people who worked here about 10 years ago have returned, so it’s nice to see some of the old faces back.”

BUSINESS EXPANSION Pat says Ireland is currently a growing market for Merriott, with the Dublin market in particular proving lucrative. “Most contractors


we’re talking to have a lot of projects on their books. Much of our work is involved in the healthcare and education sectors, which are very busy at the moment. We see many opportunities for radiant panels coming up in the business over the next 12 to 18 months.” He sees the current push on radiant panels as being very much architecturally driven. “Particularly in the healthcare market, we see quite a lot of interest and enquiries coming through from architects who really like the aspect of radiant panels for healthcare application. We’re also seeing a rise in residential work and on the student accommodation side.” Dublin might be thriving but the rest of the country still has some catching up to do. “Some areas like Cork, Galway and Waterford have a certain amount of work on, but we’re still finding it pretty challenging for private investment outside of Dublin. We’re not seeing much in the way of commercial projects coming through in the regions just yet, but I think it will happen. I think Dublin has to be on a very high upward curve

before you start to see the rest of the country doing well.” A typical day is spent meeting customers, identifying new areas of business and helping the team set up the new Dublin office and warehouse. “Ensuring the rest of the sales team is equipped with the information they need to satisfy client’s requirements is also a big part of my day. There’s tremendous variation and I really enjoy that.” Three young kids mean there’s never a dull moment in the O’Donnell house. “Most of my weekends are spent taking them to football games and hurling matches. I’m involved in my local GAA club and I help coach my eldest son’s Under 12 hurling team.” To discuss bespoke options for commercial heating projects in the Republic of Ireland and Northern Ireland, telephone (RoI) 086 0488 878 or (NI) 00353 8604 88878. Alternatively, for more information about Merriott’s commercial heating and cooling range, including panel, column and LST radiators and radiant panels, visit


plumbmaster - company profile

find out more about this new-look plumbers’ merchants and the wide range of benefits of being a plumbmaster account holder g



plumbmaster - company profile

The new name in the plumbing and heating sector is making a significant difference to the industry…

Plumbmaster - flexible, competitive and locally owned



n less than six months Plumbmaster has transformed the plumbers’ merchant sector in Northern Ireland. Haldane Fisher’s new specialist division for the plumbing and heating sector, Plumbmaster has become a successful entity in its own right, with increased sales and a wide range of new customers taking advantage of the many benefits the company has to offer. “The success so far has been superb,” said David Haldane, Managing Director of Haldane Fisher in Northern Ireland. “We have been involved in the plumbing and heating sector for over 50 years, so we are not exactly new to this business. However, even with this experience, our high expectations for Plumbmaster have already been exceeded.”

This success is reflective of the attention to detail put into the process by the Plumbmaster team and highlights the significant investment put into creating this specialist division. Plumbmaster has nine branches across Northern Ireland and two on the Isle of Man, all with their own dedicated trade counter, staff and delivery fleet, including the recent addition of a new 40ft curtain side lorry. This will be backed up with a new website that is set to launch on September 5, and dedicated social media channels - with plans to expand the e-commerce aspect of the business in future. All the former Haldane Fisher plumbing departments have now been rebranded as Plumbmaster, with the majority of branches having their own dedicated entrances to



plumbmaster - company profile

Ladas Drive, Belfast.

Rapid delivery from Plumbmaster.

Tiny Weatherill, Branch Manager, and David Haldane, Managing Director, open Plumbmaster Bangor.

avoid customers having to queue in the builders’ merchant area. All staff have their own branded workwear while Plumbmaster also has its own dedicated fleet, complete with its distinctive blue, grey, white and black livery. Yet the connection with Haldane Fisher has not been removed; rather it has been enhanced. Customers across the Plumbmaster branches can enjoy favourable trading terms on the entire product range at the builders’ merchants. David added, “We have been considering this change for a number of years and we have put a lot of time, thought and investment into the launch of Plumbmaster, so we are delighted to see this paying off. “It has really enthused our staff and that is filtering through to our customers. The next

12-18 months will be focussed on building brand awareness further.” He added, “There is no doubt that having a firm foundation in the plumbing and heating sector has made a significant difference. “With a successful plumbing and heating division in place, we already had the products and service, so alongside the rebranding we have further strengthened this further by increasing our product range and our stock levels. “At all times, we wanted to look at how we could provide the best overall experience for our customers and the feedback so far has been very positive. This is something that we want to build on and we will continue to engage with customers and develop our services.” It is that final statement that has been key to

Plumbmaster’s new website was launched in September.

“We have been involved in the plumbing and heating sector for over 50 years, so we are not exactly new to this business.” the initial success of Plumbmaster and will be critical to how it develops in the future – particularly as the company has ambitions to become the biggest independent plumbers’ merchant in Northern Ireland. “We want to change the mind-set in the plumbing and heating industry and we see the launch of Plumbmaster as a real statement of intent,” concluded David.



plumbmaster - company profile

Customers benefitting from a wide range of incentives at Plumbmaster…

A focus on service


hile the new signage, uniforms and vans have been a central aspect of the Plumbmaster launch, it is the service at the trade counter that is the all-important factor – and that is where the specialist division is continuing to deliver. “Firstly, we’d like to thank our customers for their patience through this rebranding process,” said Eamonn McCarthy, Associate Director for Plumbing & Heating. “We have tried to keep disruption to an absolute minimum but I think that any slight


inconvenience caused has been worth it. “Customers are already seeing the difference that the launch of Plumbmaster has made and we feel that this is just the beginning.” The difference has been an enhanced range of benefits for both old and new Plumbmaster customers that include – •

Accounts – When you open a Plumbmaster account you will also receive favourable terms across the entire Haldane Fisher range in any

• • • • •

branch. This includes favourable terms on products such as timber, building materials, hand tools, power tools, doors, floors and much more. Competitive pricing – As part of the UK’s largest national buying group, Plumbmaster buys smarter to give you the best deals. Greater coverage – With nine branches in Northern Ireland there’s always a Plumbmaster near you. Direct deliver – With an expanding fleet of new Plumbmaster vehicles, the company offers rapid response, with deliveries across the province. Local flexibility – As a locally-owned company, Plumbmaster can make decisions instantly, allowing the team to do business without restrictions. Trade focus – With experienced specialised and increased stock levels, customers benefit from a first-class level of support from this plumbers’ merchant.

Eamonn added, “An old adage of Haldane Fisher was ‘One call covers all’ and that has never been more relevant as we build on our unique position of being a plumbers’ merchant connected to a builders’ merchant.”



plumbmaster - company profile

A dedicated fleet, enhanced stock levels and experienced staff are the keys to success…

Simple changes make a big difference


erception is everything in business and the rebranding of Haldane Fisher’s plumbing and heating departments into Plumbmaster has proved this point. For Eamonn McCarthy, the company’s Associate Director for Plumbing & Heating, the change is more than just a new name. “The fact was that, when people thought of Haldane Fisher, they thought of a builders’ and timber merchants – they didn’t think of plumbers’ merchant and that is why we had to make the change,” he said. “Now,


through Plumbmaster, people do see us as a plumbers’ merchant in our own right and that has attracted a lot of new customers.” While some have come out of simple curiosity and others because they hadn’t realised the company sold plumbing and heating products, for Plumbmaster staff across all nine branches the emphasis was on keeping them coming back. “We wanted to have all the different elements in place at each branch before it was unveiled to ensure that customers

“Now, through Plumbmaster, people do see us as a plumbers’ merchant in our own right and that has attracted a lot of new customers.” received the best possible service,” added Eamonn. “There’s no doubt that we have improved what we have to offer. We have improved our stock levels in every branch and also increased our product range, with new products and brands being added all the time. “We remain competitive on price and as part of the launch we have had a wide range of promotions. New account holders are also enjoying the favourable terms we offer on the entire Haldane Fisher product range. “Allied to all this has been the introduction of our own dedicated delivery fleet. In the past we had to rely on the Haldane Fisher delivery schedule but now we have nine vans on the road as well as a 40ft curtain sider lorry. All these elements have made a significant difference to our service.”



plumbmaster associates




HEAT PUMP CYLINDER available from plumbmaster branches

Copper Industries (Ireland) Ltd (NI) T: +44 (0)28 7965 9736



plumbmaster - company profile

Creating a new name and a new identity provided the initial challenge for the launch of Plumbmaster…

New look catches the industry’s attention


he distinctive new branding for Plumbmaster has been catching the eye as well as the imagination of the plumbing and heating industry and is the culmination of a focused marketing strategy. Haldane Fisher realised that if the company was to realise its potential within the plumbing and heating sector then a separate brand identity for this section of the company was required. Branding consultants, Positive Design,


made a winning pitch to create the new branding, putting its experience of giving a positive new image to long established Northern Ireland companies to the test. Working alongside Stephen Rooney, Associate Director for Marketing, Eamonn McCarthy, Associate Director for P&H, and Managing Directors Ian and David Haldane, Positive Design set out to meet three clear brand objectives – to create a clear distinction between the plumbing and heating and

builders’ merchant business; to allow the plumbing and heating business to stand alone as a separate entity; and to position this new entity as a dedicated offering and specialist supplier to the sector. With Plumbmaster the obvious choice from a long list of potential names, the team then had to overcome the challenge of retaining a link with the Haldane Fisher brand while also creating a strong visual identity that would highlight it as a new company. Alongside a variant of the distinctive Haldane Fisher triangle logo, the choice of blue, grey, white and black livery as company colours brought the brand to life at branch level by creating a clear difference between the builders’ merchants and plumbing and heating sections of the company. Stephen added, “We also had to ensure the new look worked across every level – from adverts and online marketing to branch signage, workwear, vehicle livery, stationery and promotional materials as well as existing branding. But the feedback has been excellent, with customers reacting by coming through the doors and creating new business.”



plumbmaster associates



plumbmaster - company profile

Paul McDowell, Sales Manager.

David Haldane, ManaginG Director of Haldane Fisher in Northern Ireland, Eamonn McCarthy, Associate Director for Plumbing & Heating and Ian Haldane, Managing Director of Haldane Shiells Group.

Chester Walker, Group Buyer.

strong staff is seen as the foundation of success…

Experience is at the heart of Plumbmaster


eople are right at the heart of every business and, when the decision was made to launch Plumbmaster, the company wanted to ensure it had the right personnel in place. David Haldane, Managing Director of Haldane


Fisher in Northern Ireland commented, “The most important first step was having the right people in place and we have grown our team significantly and invested in new staff to put us in the strongest possible position.” One of the first key appointments was

Eamonn McCarthy, who is the Associate Director of Plumbing & Heating. “The success of Plumbmaster has been down to a lot of teamwork,” said Eamonn. who has over 22 years’ experience in the industry. “When I joined the company I was impressed with the vast array of experience we already had in-house. That meant that we have been able to focus on other areas such as stock, delivery and price.” Sales Manager, Paul McDowell, also joined just ahead of the Plumbmaster launch and he feels the change has made a real difference. “It has made an impact on the industry,” he said. “We are now recognised as a plumbers’ merchant, not just as an extension to a builders’ merchant, and the change has meant that we are in a better position to serve our customers.” Group Buyer, Chester Walker, added, “The reaction has been superb and with higher levels of stocks required and demand for new products, I have never been busier.”



plumbmaster associates

PLATINUM TANKS LTD THE ULTIMATE IN DOMESTIC OIL STORAGE TANKS The Platinum domestic oil storage tanks are designed specifically to meet the needs of the public. They are available from all branches of Plumbmaster and come in a range of sizes.

Unit 3 Lough Egish Business Park, Castleblayney, Co. Monaghan Tel: 00 353 42 9745780 / 81 Fax: 00 353 42 9745782 Email:



plumbmaster - company profile

Plumbmaster sponsored runners who took part in the London Marathon.

Plumbmaster plays its part in the community by backing a range of charities…

Giving something back!


s a locally owned company, Plumbmaster is embedded in the local community and that is reflected in the company’s support for charity. Since the official launch earlier this year, Plumbmaster has sponsored the Newry

City Runners as well as St Mary’s Under 8 football team. The company also supported a team of local runners who took part in the Virgin London Marathon. The charitable aspect of the company was also on show at the official launch of each

Local football teams and running clubs have all benefited from Plumbmaster sponsorship.

of the nine Plumbmaster branches across Northern Ireland. Team members even recently stepped up to support their colleagues in a charitable challenge set by company’s football team, Haldane Athletic FC to raise money for the Fight On campaign. The money is to help County Armagh woman Séanín Smith, who suffers from an array of rare, debilitating illnesses, with a 28-hour Spinathon raising much-needed funds to send her to America for pioneering treatment. Plumbmaster also teamed up with Rothenberger for a Euro 2016 promotion that saw a table football competition in each branch alongside a sweepstake. The football tables are being donated to local community groups while the money raised will go to the Energy for Children charity. Eamonn McCarthy, Associate Director of Plumbing & Heating at Plumbmaster, said, “We are delighted to be in a positon to support local charities and benefit them in any way we can.”



plumbmaster associates



plumbmaster - company profile

NEWRY The Newry branch was the first to undergo the Plumbmaster rebranding and Damian McGreevy, Branch Manager at Newry, has been impressed. “We have been able to attract a broader spectrum of customers, with a lot of interest from domestic plumbing and heating enginneers up to larger contractors,” said Damian. “The launch of Plumbmaster has certainly made its mark on the industry and the feedback from customers has been excellent.”


A well-known face within the industry, John ‘Tiny’ Weatherill, Branch Manager at the Bangor branch, believes the introduction of the Plumbmaster brand has built on already strong foundations. “We have a lot of very experienced and knowledgeable staff and the launch of Plumbmaster has attracted a lot of new customers. Many said they didn’t realise we also were a plumbers’ merchants while others didn’t realise just how much we could offer, so we have been able to really show them what we are made of.”


Paul Hamilton, Branch Manager at the Castle Street branch in Portadown, said the visual impact of the rebranding has attracted new customers. “We are at a busy interchange in the town so the addition of the new signage has been able to cement the fact that we are a plumbers’ merchant. We’ve had a lot of people coming in who simply didn’t realise that we had such as extensive plumbing and heating range and they have been very impressed.”

Branch Manager: Damian McGreevy Shepherd’s Way, Carnbane, Newry, BT35 6QQ T: 028 3031 6666 E: Opening Hours: Mon - Thurs: 7.00am - 5.00pm Fri: 7.00am - 4.00pm Sat: 8.00am - 12.30pm

Branch Manager: John ‘Tiny’ Weatherill 41a Bangor Road, Conlig, Newtownards, BT23 7PX T: 028 9151 6666 E: Opening Hours Mon - Thurs: 7.30am - 5.00pm Fri: 7.30am - 4.00pm Sat: 9.00am - 12.30pm

Branch Manager: Paul Hamilton Castle Street, Portadown, BT62 1BD T: 028 3861 6666 E: Opening Hours Mon - Thurs: 8.00am - 5.00pm Fri: 8.00am - 4.00pm Sat: 9.00 - 12.30pm



plumbmaster associates



plumbmaster - company profile


Gareth Moore, Branch Supervisor at Lisburn branch, recently joined the company but even he has been caught up by the positivity the change has brought. “It has created a real buzz within the branch, both with customers and staff. As well as new plumbing and heating customers we have even had builders coming in to price products. “The fact that we now have a new, separate trade counter with a dedicated entrance has also made a huge difference.”

Branch Supervisor: Gareth Moore Enterprise Crescent, Ballinderry Road, Lisburn, BT28 2BP T: 028 9263 3980 E: Opening Hours Mon - Thurs: 7.30am - 5.00pm Fri: 7.30am - 4.00pm Sat: 8.30am - 12.30pm

belfast - Ladas drive

Ricky Kelly, Branch Manager at the Ladas Road branch, has worked right across the company’s plumbing and heating trade counters and is excited about the new identity. “Our customers want to go to a dedicated counter and deal with staff who know what they are talking about, and the launch of Plumbmaster has emphasised this to the trade. As staff, we were all behind the launch and the rebranding and I think that that enthusiasm has been highlighted at the trade counter.”

Branch Manager: Ricky Kelly 59-75 Ladas Drive, Belfast, BT6 9FR T: 028 9022 5007 E: Opening Hours Mon - Thurs: 7.30am - 5.00pm Fri: 7.30am - 5.00pm Sat: 8.30am - 1.00pm

belfast - Balmoral

With a lot of competition in the area, Thomas Irvine, Counter Sales at the Balmoral branch, believes the changes has emphasised the positives of working with the company. “Being able to offer the complete Haldane Fisher range, such as timber, building materials and even doors and floors, gives us a unique aspect to our business and one that is attracting more and more customers. We’ve always been competitive on price and had strong stock levels, but the launch of Plumbmaster has taken us to an entirely new level.”

Counter Sales: Thomas Irvine 10 Balmoral Road, Boucher Road, Belfast, BT12 6QA T: 028 9066 0564 E: Opening Hours Mon - Thurs: 7.30am - 5.00pm Fri: 7.30am - 4.00pm Sat: 8.30am - 12.30pm



plumbmaster associates

For more information contact Jim Delaney on T: +44 07793 810517 - E:



plumbmaster - company profile


Adrian Davidson, Counter Sales in Coleraine, said the significant impact that the launch of Plumbmaster has made has helped to attract new business. “Having our own van on the road complete with our new logo has been our biggest advertisement and we have had quite a few new customers come in simply because they have been seen it travelling around the area. “Customers also enjoy the fact that we are a one-stop-shop as they can also pick up building materials from us as well.”

Counter Sales: Adrian Davidson


Branch Manager: Paul D Johnston

Cloyfin Road, Coleraine, BT52 2RA T: 028 7035 7994 E: Opening Hours Mon - Thurs: 7.30am - 1.00pm & 1.30pm - 5.00pm Fri: 7.30am - 1.00pm & 1.30pm - 4.00pm Sat: 8.00am - 12.00pm

Paul Johnston, Branch Manager at Larne, only joined the company in March and he has been impressed at how easy the process has been. “We have managed to keep things running smoothly and our customers have really taken to the changes. I think it has promoted a change in mentality, both with our own staff and within the trade, as we’re now seen as a plumbers’ merchant in our own right. It’s all been very positive.”

Unit 3, Port of Larne Business Park, Redlands Road, Larne, BT40 1AX T: 028 2826 1565 E:


Branch Supervisor:

Philip Browne, Branch Supervisor at the Ballymena branch, said his regular customers have been impressed with the changes. “Being able to offer improved terms across the Haldane Fisher product range has benefitted our account holders while we have now improved our stock levels even further and are able to guarantee deliveries. Every branch wants to attract new customers but we have also been able to look after those who have been loyal to us over the years.”

Opening Hours Mon - Thurs: 7.00am - 1.00pm & 1.30pm - 5.00pm Fri: 7.00am - 1.00pm & 1.30pm - 4.00pm Sat: 9.00am - 12.00pm

Philip Browne 42 Douglas Terrace, Ballymena, BT42 3AP T: 028 2564 0449 E: Opening Hours Mon - Thurs: 7.30am - 1.00pm & 1.30pm - 5.00pm Fri: 7.30am - 1.00pm & 1.30pm - 4.00pm Sat: 8.00am - 12.00pm



workflow management


WorkPal powers TES NI with workflow management solution


esponsible for power conservation, distribution, water treatment and wastewater treatment throughout the UK, TES NI relies on WorkPal’s mobile workflow management solution to help the company manage its vital operations across the UK. WorkPal is an end-to-end job management system for office and field-based workers. The software is a complete job process management app, allowing users to easily manage jobs, track progress, get detailed reports and invoice faster, all while reducing admin costs. Before WorkPal, assigning work was a difficult task. It was hard to know the location of our staff and who was best suited to carry out a work order, which was particularly difficult in emergency response jobs. Since implementing WorkPal, our head office team can now see exactly where our mobile staffs are located and what they are doing. “This visibility saves valuable time and gets our engineers to jobs quicker. It allows for all of our jobs to be fully transparent and traceable, with both the client and our office receiving paperwork in PDF format for faster invoicing. With WorkPal this all happens automatically now, which is a great help as all the rates are built into the system.”

BENEFITS The WorkPal solution now enables TES NI to quickly send job details to the engineers’ mobile apps, which they use on-site to complete documentation, take pictures, capture clients’ signatures, and more. Once a job is completed, all the information is automatically synced back to the office. Invoices are generated, service histories are created and recurring maintenance is automatically scheduled. We found working with the WorkPal team seamless when setting up our new system. The customer care before and after signing


“One of the biggest benefits we have noticed is our ability to respond faster to emergency jobs.” the contract has been excellent, which is very reassuring when investing in this type of software.” One of the biggest benefits we have noticed is our ability to respond faster to emergency jobs. Being able to see where all the engineers are and what they are working on lets our office team find the closest suitable engineer. Before WorkPal, this process took a considerable amount of time. Now, it’s a matter of seconds. Our clients are experiencing a much better service and we are more competitive as a result. Everything is in real time, no information is lost, and everything is traceable with a tracking history.

ENHANCED BUSINESS CAPABILITIES Our customers are now getting a better insight into what work is being done and when. The app automatically notifies our

customers when an engineer is on route, when they arrive and when the job is complete. Health and safety is also very important to us as a company, so it’s great that WorkPal prompts our engineers to fill out risk assessments before every job. By utilising the app, the GPS tracking and the storage of all paperwork automatically, and with the addition of simplified invoicing, we are now anticipating substantial cost savings over the next 12 months. We have already seen the commercial benefits of implementing WorkPal across our operations and have referred a number of our suppliers and customers to the WorkPal team. The app has a focused number of features that make managing mobile workers much more efficient, and will no doubt enhance our ability to manage our growing workforce and client base more effectively in years to come.




K18 offers all-in-one solution A

s distributor of Robur Technical Products in Ireland, Origen has launched the latest development from Robur, the K18 Residential Absorption Heat Pump powered by natural gas and air-source renewable energy for heating. The K18 represents a unique high-value renewable solution, compliant with future regulation in terms of efficiency and renewable energy use, and at the top of energy labelling with an A++ rating. This new and versatile unit is suitable for both new and existing buildings and is designed to operate in new or existing heating systems with high-temperature radiators or with low-temperature underfloor systems. The K18 works as a boiler. However, its high-efficiency heat pump utilises air-source renewable energy, ensuring that the K18 is far more efficient and is really the all-in-one solution. It is also easy to install, as it avoids the complexity of the integration of electric heat pumps and solar thermal systems.

subject to normal constraints and phaseout (F-Gas regulation exempt), and is the quietest heat pump on the market. The K18 heat pump is available with or without high efficiency modulating THE EASY ALTERNATIVE Robur heat pump technology is acknowledged water pump. It can work using weather compensation mode for more efficient by the European Commission under the EU’s Seventh Framework Programme for Research regulation and higher energy savings, and is also supplied with antifreeze function and Technological Development, with the HEAT4U Project as one of the most innovative without electric strips, ideal even in cold climates. heating technologies for existing residential buildings. ROBUR AND ORIGEN ENERGY With K18, it is possible to easily and quickly Robur is a leading manufacturer offering replace or integrate the old gas boiler, and it energy-efficient, gas-powered heating and is the ideal choice for new houses with low cooling solutions capable of significantly temperature distribution systems (radiant reducing environmental impact. Using up heating or fan coils). to 40% of renewable energy (air, ground or The Robur unit has only two moving parts, water- source), Robur heating systems are resulting in reliable operation and easy a profitable investment to increase the value maintenance. It uses natural refrigerants not

of a building. Origen Energy Limited was established in 2009 as a renewable and district heating specialist. The company designs and supplies fully engineered renewable energy solutions to the residential, commercial and industrial sectors, and can offer in-house specialists, including design engineers, CAD technicians and system specialists. The focus of Origen Energy Limited is to provide quality solutions that lower energy costs, whilst offering maximum efficiency and comfort, helping to ensure that both domestic and commercial projects are as energy efficient as possible and that they comply with all necessary energy regulations, guaranteeing a reduced carbon footprint. T: (RoI) 01 419 1940 or (NI) 00353 419 1940 W:

Benefits at a glance... • High-efficiency heating and hot water production • Ideal for detached and semi- detached homes • Suitable for both new and existing buildings • ErP Energy Class: A++ • 40% renewable energy • The quietest on the market • Ideal for retrofitting • Heating costs reduced by half • Easy to install and manage.





Kelso Agencies launches new catalogue


elso Agencies has produced its first ever catalogue to highlight its current offering in the marketplace for both trade and retail. The 88-page all-in-one catalogue has been specially designed with a flip cover so that trade products are compiled together in one half, and retail in the other. It will be available to bathroom retailers and plumbing merchants. “It made sense to have all the products in one directory as there is sometimes a cross-over between the two sectors,” explained Stephen Fee, General Manager, Kelso Agencies. Distributing high-quality plumbing, heating and bathroom products in Northern Ireland since 1979, the company has an extensive range of products sourced from high-quality manufacturers suitable for both the commercial and retail sector. T: +44 (0)28 9336 6560 E: W:

Customers of Kelso Agencies and Sanbra Fyffe enjoy a golf day at the Hilton, Templepatrick.

To say thank you to its many customers in Northern Ireland, Kelso Agencies and its sister company, Sanbra Fyffe, jointly organised a golf day at the Hilton, Templepatrick in August. “It was the first time we had done this in Northern Ireland and the feedback we got was very positive, no doubt helped by the good weather enjoyed by all on the day too,” said Stephen.


t: 028 9336 6560





Stephen Darragh, John Schofield, Colin Mochin and Eamon Lyndsey.

Seamus Mulvenna, Brendan McKay, Clifford Worthington and Brian Beggs.


Popular Beggs & Partners Golf Day is another success Alun Coulter, winner of the sponsor prize, with May McFettridge.


ore than 80 golfers took to the fairways at Royal Belfast Golf Club on August 16 to compete in the highly anticipated Beggs & Partners Golf Day. In conditions which were more suited to the US Open (such was the speed of the greens) scores on the whole were lower than previous years, but the competition none the less ferocious. On a two-tee start, players started with high hopes and ended with low hearts, but, there could only be one winner and, with a score of 37 points, Raymond Scott, from Scott & Ewing, brought home the bacon. Runner-up was Alan Weir and third place went to Seamus Mulvenna. The putting prize was won by Jackie Lynch; longest

drive, John Leonard; nearest the pin, Alan Weir; and team prize, Kevin Brown, Scott Hamilton and Stephen Ennis. The sponsor’s prize was won by Alun Coulter, Rettig (UK) Ltd with 31 points. The ‘Worst Dressed of the Day’ prize was awarded to Aaron Frogley, Vado. The staff prize is one of the most competitive on the day, and the question being posed was would Norman Beggs prevail (again) on his own course? With a score of 36 points this would have been enough to win on any other year but, on this occasion, with a score of 43 points, the winner was Scott Hamilton. Entertainment for the evening was supplied by May McFettridge and, on a more serious note, a charity draw raised some valuable funds for Tear Fund Toilet Twinning. T: (NI) 028 9023 5791 or W:

First prize winner Raymond Scott.

Raymond Scott, Wayne Hutton and Des McCausland.


Ian Beggs (centre) with Aaron Frogley (left), winner of the Worst Dressed Award, and Darren Bougourd.

Colin Mackey, John Savage and Jackie Lynch.



Brian Patterson, John Linehan (aka May McFettridge), Victoria Fosythe, Richard Robinson (Beggs & Partners, Event Organiser) and Mark McIlroy.

Ian Kerr, Scott Hamilton, Stephen Ennis and Kevin Brown.

David Kelly, Stuart Elyse, Alan Weir and Paul Elliott.

John Leonard, Norman Beggs, Tom Dorrian and Tony Livingston.

Michael O’Donohoe, Sam Brown, Barry McQuillan and Robert Best.

Andrew Dickson, Alun Coulter, Stephen Bryans and James Pollock.

Niall McArdle, Mark Currie and Conor McCann.

Trevor Sloan, William Fleming, Nick Horton and Alan McClintock.

Mike Saunders, Damian McMullan, Jimmy Moody and David Fleming.



oftec ireland news

OFTEC Consumer Advice



Plumbing & Heating Magazine provides an insight into OFTEC Ireland’s work on behalf of the oil heating and cooking industry in Northern Ireland and the Republic of Ireland…

Get your first year registration free OFTEC is offering the first 100 business/ technicians holding a valid solid fuel technical qualification and residing in Ireland, their first year’s registration free of charge. OFTEC is building its database of registered technicians across the island of Ireland with the aim of persuading the Government in both jurisdictions to introduce mandatory registration for solid fuel installers. Applicants must have a

valid solid fuel technical qualification (OFTEC/ HETAS or equivalent) verified by OFTEC before processing and the initiative will be on a first come, first served basis so don’t delay. For further information and/or application forms, please call Sean McBride on 0872 417 041 or Norman Armstrong on 07540 502 304. Alternatively, call the registration team directly on 01473 626 298 or 01 864 5771.

Boiler Inspections – Affordable Warmth Scheme NIHE/DFC The NIHE will be using registered technicians to carry out an inspection to assess the condition of oil fired appliances as per the affordable warmth fuel poverty scheme for the DFC. The scheme allows for the replacement of oil fired appliances that are over 15 years old. The technician will be required to carry out an inspection, complete the form fully and make a recommendation on whether the boiler should be repaired or replaced. If a repair is proposed, a

detailed estimate should accompany the form. All Northern Ireland registered technicians holding a 101/105 qualification will have received details of this scheme via email. This is good news that NIHE/DSD are recognising OFTEC technicians only for this work. Any queries, contact your NI Inspector, Norman Armstrong on 07540502304 or David Blevings on 0771475120.

Despite it being summer, OFTEC has been busy issuing press releases and undertaking radio interviews to advise OFTEC consumers on a range of topics. OFTEC reminded students of the potential dangers with student housing and urged them to check the heating in the property before signing a lease. In particular, the requesting of evidence of a recent service of any boilers and the use an OFTEC technician to service oil-fired appliances, were highlighted as vital house-hunting actions. OFTEC also encouraged customers to stock up on oil while it’s cheap over the summer to enjoy the savings and benefits ahead of a busy winter. Furthermore, as staycations are expected to be a popular summer holiday trend this year with recent statistics predicting a 25% increase in domestic UK tourism spending by 2017, OFTEC issued a summer safety warning to help prevent the dangers of heating appliances ruining holidays. The campaign also reminded people to check smoke and carbon monoxide alarms and to ensure barbecues are kept well away from oil tanks, gas and electricity. It also suggested holidaymakers and landlords should test the heating system in their holiday homes regularly and if it is oil-fired, they should have it serviced by an OFTEC Registered Technician annually.

David Blevings, OFTEC Ireland Manager on T: 028 9186 2916 Sean McBride, Ireland Representative on T: 087 241 7041



case study

A look at the redevelopment of the new National Stadium at Windsor Park... g

Pitch perfect performance!



case study

M&E Installation the natiional stadium at windsor park

Match winning performance at the new National Stadium

William Coates Ltd scores with a world-class M&E installation at the redeveloped Windsor Park in Belfast…


illiam Coates Ltd put in a matchwinning performance as the M&E contractor for the redevelopment of the National Stadium at Windsor Park, Belfast. A prestigious project that has had more than its fair share of media scrutiny, the stunning new National Stadium has become a beacon for local football and a fitting venue to host Northern Ireland internationals, local showpiece finals and Irish League games. For William Coates Ltd, the sheer scale of the project coupled with a phased handover and the fact that European Qualifiers were still taking place during the project all combined to give the team some difficult hurdles to clear throughout the two years on site. “We are really proud to have been involved in this project, particularly at a time when there is so much focus on the success of

Northern Ireland,” said Gary Coleman, Senior Electrical Contracts Manager at William Coates Ltd. “The project is so much in the public eye, so we had a lot of added pressure on us. But I think the results speak for themselves.” Ryan Scott, HSQE/Compliance Manager, added, “We have extensive experience of working on large scale projects, but the National Stadium redevelopment was very different and offered a lot of unique challenges. “We take a very proactive approach to our work and we pride ourselves on building strong relationships. Without the partnerships we built up with the main contractor, O’Hare & McGovern, the D&B Architect, Holmes Miller, Client Architect, Hamilton Architects, and the client IFA, we wouldn’t have been able to achieve such a high standard of finish.”

“The electrical installation was delivered to the highest standards in line with the client and UEFA requirements.” 70 | PLUMBING & HEATING MAGAZINE


case study

While each stand offered a slightly different challenge, one of the unique aspects of the project was that the new stadium had to meet UEFA Stadium Category 4 standards. The East Stand contained 1,000m² of office space for use by the IFA and Linfield FC and office space for commercial letting, along with shop outlets and a ticket kiosk for IFA and Linfield. A heritage centre is also currently under construction. The South Stand ground floor has both domestic and international changing rooms including ice baths, indoor training/warm up areas. Referee and delegate rooms, dedicated manager and coach areas, medical rooms, and players’/family room as well as extensive media facilitates. The upper levels contain corporate boxes and function suites, TV studios and a state-of-the-art control room as well as plant areas. The North Stand was refurbished with a covered concourse being added

along with new quadrants to fully enclose the stadium. Finally, the West Stand is also currently under redevelopment. “In addition to all this, we also carried out additional works around the ground, including in public areas and the car-park,” added Gary. “The mechanical installation was delivered to the highest standards in line with the client and UEFA requirements,” explained Gary. “Phasing the work around the needs of the Northern Ireland team and also Linfield was a project in itself, but it is all down to effective communication.” Ryan added, “Our experience in large-scale projects really made a difference in this regard and helped us deliver a world-class stadium. It not only takes the experience of players and supporters to a new level but we also have delivered state-ofthe-art corporate and media facilities that will enhance Northern Ireland’s place in world football.”

Complete solutions... The mechanical services delivered by William Coates Ltd included: • Fully modulating boilers • High efficiency pumps and boosters with AUTOADAPT technology • Pressurisation units to alert high/low pressure situations and maintain system pressure • AHUs • General and fire-rated extract systems • Building Management System (BMS) • DHW plate heat exchangers and stainless steel buffer vessels • DHWR thermal balancing valves • Automatic water isolation systems • Trace heating systems • Rainwater harvesting systems • High pressure gas and water mains • Fire hydrant ring main installation. • Dry riser fire-fighting installation • Gas detection and pressure proving systems • Ice baths capable of achieving 4°C • Cold rooms • Full sanitary ware installation

William Coates Ltd, 37 Mallusk Road, Newtownabbey T: (NI) Tel: 028 9034 2560 or (RoI) 048 9034 2560 - E:



project profile



Great team play by EB Gas Services


orking in conjunction with M&E contractor, William Coates, Newrybased company EB Gas Services was heavily involved in the installation of gas on the National Stadium Windsor Park redevelopment project. “EB Gas Services installed and commissioned gas pipework for the kitchen,” explained Kevin Byrne. “We also supplied pressure reduction governors with cabinets. The job entailed Intelligas gas proving panels with interlocks with Co2 monitoring, gas leak detection panels with CO monitoring, and fire-rated cast-iron valves. “As the home of the Northern Ireland national football team, this was a very significant project to work on,” continued Kevin, “and with a cost of £30million, it was also a major construction project. “It’s a tribute to the experience and expertise of our engineers and other staff that we

were awarded the contract, and we were delighted to work with main contractor, O’Hare & McGovern – another Newry-based company – and their Contracts Manager, Nick Oldfield. “The fact that the stadium had to remain operational on match days throughout the construction works threw up a few challenges for us, but we were able to complete the project within an appropriate time frame, during what was a large scale building development.

EXPERIENCE Established in 1966 as a domestic and commercial gas centre selling bottled gas and domestic gas appliances, EB Gas Services has developed into one of the largest gas service and installation companies in Ireland. Those 50 years of experience have stood

the company in good stead, providing the solid foundations for a well-respected company that is now in big demand for its services in the commercial, industrial and domestic sectors, and currently completing gas installation work throughout the UK and Republic of Ireland. “We have a large team of highly qualified field operatives available,” said Kevin. “Supported by a highly motivated team of back room staff, this field of engineers can repair or service all gas domestic, commercial industrial and catering appliances.” The company is registered with both Gas Safe and RGII, enabling its installation engineers to work throughout the UK and Ireland, and all engineers have a wide variety of qualifications allowing them to carry out complete installations, including pipework and equipment commissioning.

EB Gas Services, 25 The Mall, Newry, Co Down, BT34 1BG T: (NI) 028 3026 2908 or (RoI) 048 3026 2908 - E:



project profile



John J Doyle adds expertise to Windsor Park project


s Ireland’s leading expert in the design, supply and installation of chimney systems and refractory engineering services, John J Doyle Ltd has a close working relationship with main contractor, William Coates Ltd, and was the natural choice for the Windsor Park Stadium redevelopment work. The company was responsible for serving the under-pitch heating boiler with a twin wall stainless steel flue, which has a total install length of 32metres. The experienced team from John J Doyle also served the main heating boilers with a single wall stainless steel flue, which has a total install length of 27metres. “Being involved from an early stage enabled us to carry out several value engineering exercises on the project,” said Alan Todd,

Project Manager at John J Doyle’s. “It allowed us, at an early stage, to liaise with everyone in order to bring the project to completion on time and within budget. By coordinating with all involved to confirm the flue runs and routes, we avoided clashes with other services at an early stage. Working to strict deadlines, we were able to have the under-pitch heating boiler flue installed in time for one of Northern Ireland’s last home games in the Euro 2016 qualifying stage. Underpitch heating is a requirement from FIFA for international games, so we were delighted to be able to carry out the necessary work to allow the match to go ahead. “John J Doyle is proud to have been a part of the team to have contributed to the completion of the new national stadium,”

added Alan. Having just moved in to new premises at 5 Duncrue Place, Belfast, John J Doyle Ltd is now even better positioned to service its wide customer base. The re-purposed and refitted premises have been tailored to the needs of the company, with office accommodation and warehousing now all on one level. As part of the renovation, the company is also aiming to become a centre of excellence within the flue industry, with a new trade counter and display area, and a HETAS training centre. “When it comes to taking on big projects, having the new premises is especially beneficial, allowing us to pre-order and store materials to allow for site delays, and giving improved flexibility on last-minute design changes,” said Alan.

John J Doyle Ltd, 5 Duncrue Place, Belfast, BT3 9BU T: (NI) 028 9024 7864 or (RoI) 048 9024 7864 - E:



Just some of the many market-leading brands available from MD Ireland

Ireland’s No. 1 Distributor of high-quality brand names in Plumbing, Heating and Bathroom products


✆ +44 (0)28 9262 0400 : +44 (0)28 9262 2939 e: Mark Crawford - Area Sales Representative ✆ +44 (0)7764 634144 e: SALES OFFICE:

altecnic reflex


Reflex expansion vessels with lifetime performance from Altecnic


xpansion vessels are one of the most important parts of any sealed heating system, but receive very little attention. The expansion vessel prevents damage when water in the heating system expands. In common with F1 racing tyres, Altecnic’s state-of-the-art German-engineered Reflex expansion vessels are filled with nitrogen for durability and long-life. The Reflex brand is a leading name in pressure control technology for heating, chilled and potable water applications. Modern central heating systems include highly engineered, electronic and precision components, such as the boiler. To safeguard a system, an expansion vessel is required, and Reflex nitrogen-filled vessels from Altecnic include a five-year warranty as standard. Nitrogen is a dry, inert gas used in the Reflex range of expansion vessels that helps improve the vessel’s life span. The plumbing industry recognises that one of the primary causes of membrane failure is oxidative ageing, which is caused by the diffusion of oxygen from the pressurised air cavity of the vessel through the membrane. This is a natural process and should be expected when vessels are filled with compressed air. While both nitrogen and oxygen can permeate the membrane, nitrogen does it at a much slower rate. It may take up


to six months to lose 2psi with nitrogen, compared to just a month with compressed air. Compressed air that fills conventional vessels is not necessarily moisture-free. Water and oxygen together are a recipe for rust, and if rust and debris develop in the gas space, every time the membrane expands, it will be subject to additional wear, hence contributing to vessel failure. Nitrogen is far less reactive. It doesn’t cause rust or corrosion on steel or aluminium, and it doesn’t degrade the rubber seal used in the pre-charge Schrader valve. This further extends vessel life and helps prevent leaks.

SEALED SYSTEMS Sealed systems are the most commonly used central heating systems in the market. The energy saving from the increased system efficiency makes them an obvious choice. Ease of installation makes it particularly attractive to the installer, as a sealed system alleviates the need to fit tanks within loft space, which is typical of central heating systems. Key benefits include: System flexibility – Altecnic Robokits, including Reflex nitrogen-filled expansion vessels for longer operational life. Longer life – Dry nitrogen gas greatly reduces vessel corrosion.

Low maintenance cost – Virtually maintenance-free, therefore reducing installer call-backs. Compliant – Altecnic Robokits are fully compliant with water regulations and include WRAS-approved filling loops and safety relief valves that are both CE marked and WRAS approved.

SIZING When a heating system has increased in size, typically a household extension or similar, there is a need to increase the expansion capacity of the system. Under-sizing a vessel reduces system efficiency, increases wasted water through overflow and potentially reduces vessel life. When the membrane over-expands and presses the vessel shell any corrosion or associated debris will grind the membrane. This greatly increases wear and the likelihood of failure. Altecnic offers installers and specifiers a free vessel-sizing calculator (call 01785 218 200 to request).

T: Chris Reilly, Country Manager, on (NI) 07825 393 605 or (RoI) 0044 7825 393 605 E: W:




The high cost of corrosion


n a bid to help homes across Europe reduce energy consumption, the EU’s Energy-related Products Directive has made high-efficiency condensing boilers mandatory for all new and replacement boiler installations. Saving energy should mean saving money on bills. Sadly, however, this isn’t necessarily the case when it comes to highefficiency condensing boilers that do not receive adequate protection from corrosion. In fact, home-owners whose high-efficiency condensing boilers remain unprotected, as well as the wholesalers or service engineers responsible for installing them, could find themselves significantly out of pocket. In order to deliver increased energy savings, modern condensing boilers are built very differently to those of the past, with materials and components having been fined-tuned with efficiency in mind. Unfortunately, many of these changes mean that high-efficiency condensing boilers are more sensitive to ‘dirty’ circulating water. For example, the narrower waterways of modern boilers will block more readily if there is debris in the system. Other problems caused by corrosion include premature breakdown, increased energy consumption, a rise in CO2 emissions, poor system performance, cold spots in radiators, excessive system noise, and leaks. As well as being inconvenient, these issues could result in additional, unexpected expenditure, such as higher energy bills


for the unsuspecting home-owner. When it comes to covering the costs of repairs or parts/boiler replacements, this could be the responsibility of the service engineer or wholesaler if they did not take measures to protect the boiler from untreated water. This is because water treatment is a requirement of most major boiler manufacturer warranty terms and conditions. Taking the example of an average modern heating system, replacement parts can cost between €140 for a corroded radiator, to as much as €500 to replace a calcified heat exchanger. Of course, if the highefficiency condensing boiler itself fails due to untreated water, it will cost an average of €2,860 to replace. While complete boiler failure may seem far-fetched, it is worth recalling the startling statistic that approximately 87% of boiler call-outs are to systems without correct water treatment (according to testing and research carried out by a major boiler manufacturer). Thankfully, protecting high-efficiency condensing boilers from corrosion is easy and inexpensive. When added to a clean heating system, Sentinel X100 Inhibitor, a high-quality product that is endorsed by

major boiler manufacturers, will deliver protection from both corrosion and limescale. Considering that high-efficiency condensing boilers - at an average cost of €2,860 - often represent one of the largest investments a home-owner will make, it is clear that an additional spend of €28 on a bottle of Sentinel X100 Inhibitor is an insignificant price to pay for long-term boiler protection. That’s not even taking into account the extra benefits that Sentinel X100 Inhibitor offers, such as helping to ensure the boiler and system components operate at maximum energy efficiency, and helping to keep the boiler warranty valid. Put simply, X100 Inhibitor will serve to protect the energy and cost savings that high-efficiency condensing boilers are designed to deliver – and, importantly, help to protect the wholesalers and service engineers responsible for installing those boilers from having to foot the expense of costly repairs. T: (NI) Gary Campbell 07738 416 735 or (RoI) John Lynch 0044 7973 810 743 W:

“Water treatment is a requirement of most major boiler manufacturer warranty terms and conditions.”


Why Use Saturn Oil Boilers? 100% Stainless Steel Heat Exchanger ERP A Rated Built-In Booster Pump Unique Downward Firing Burner Digital Fault Diagnostics HARP & SEDBUCK A Rated Built-In Condensate Neutraliser Nationwide Spare Parts & Support

Inside the SATURN NHC 1

Main Controller


Insulation Material


Downward Firing Burner


Stainless Steel Heat Exchanger


Electric Pump


Booster Oil Pump


Neutralizing System



Industryleading products and support from Saturn Heating


aturn Heating has continued to grow its regional merchant network at a steady pace throughout Q3 2016. Many factors are driving the growth of the company’s oil boiler range, with Saturn’s downward-firing burner and 100% stainless steel heat exchanger giving it a technological edge over existing boilers in the industry. In line with regional merchant growth, the company has been able to offer a free, oneoff commissioning service, with a member of the Saturn technical team commissioning the first installation for every plumber. Saturn Heating also recently added new vans to its growing technical team. Any plumbers interested in becoming regional service engineers should contact the company’s technical team for information on training days and breakfast mornings or, alternatively, message them through the new Saturn Heating website or Facebook page. With the time of year in mind, Saturn Heating will be visiting merchants around Ireland to showcase the oil boiler range further and discuss the technologies that have made the boiler so popular to date. Taking pride of place is the company’s 100% stainless steel heat exchanger.

The Saturn NHC is the only boiler to include a neutralising filter and trap to treat the corrosive condensate.


Speaking at Plumbing & Heating magazine’s PlumbEx trade event in Dublin in May, Stephen Duffy, of Saturn Heating, said, “It is quite incredible when you think that most of the condensing oil boilers on the market today use a combination of mild steel and stainless steel to produce their heat exchangers. All condensing boilers produce a condensate or vapour that is highly corrosive and, therefore, not generally suited to mild steel. The Saturn NHC uses an all-stainless steel high-efficiency heat exchanger that is designed to handle the corrosive condensate. The NHC is also the only boiler to include a neutralising filter and trap to treat the corrosive condensate.” Another extremely popular feature of the Saturn oil boiler is the unique downwardfiring burner – something which garnered a lot of attention at PlumbEx. Gary Connolly, of Saturn Heating, explained, “This feature makes the installation and service even easier for Irish plumbers. The burner is top-mounted, so you’ll no longer be on your knees during installation or servicing. It’s simplistic, reliable and robust. With over 800,000 of these unique downward-firing burners made annually, all

Irish plumbers can trust in their design.” Saturn Heating Technologies is confident that the NHC range will deliver a long service-life, saving home-owners money and energy.

SERVICING, SPARE PARTS AND AVAILABILITY The NHC Boiler uses an all-stainless steel condensing heat exchanger, the only one of its kind available on the market today, according to Saturn. Conscious of the unique characteristics to the boiler build, Saturn has a comprehensive stock level of spare parts throughout Ireland, and any you may need will be held either by your local merchant or at the company headquarters in Carrickmacross, Co Monaghan. Full technical support is available from the team in Carrickmacross, and the oil boiler range is available at independent merchants nationwide. The Saturn range is distributed exclusively in Ireland by Saturn Heating Limited. T: (RoI) 042 9692 032 or (NI) 00353 42 9692 032 E: W:

New Website g July was another big month for Saturn Heating, with the launch of a brand new website. Introducing a more interactive approach, it includes detailed data sheets on each boiler model, manual downloads, videos, commissioning sheets, boiler brochures and a comprehensive spare parts list. Visit



Nick Lamb, Colin Mohan, Mark Houston and Geoff Parker.

Jason Warnock, Brian Patterson, David Taylor and Sam Foster.


BSS putts on a great golf day


he annual golf event by BSS was held recently at Lisburn Golf Club, and proved to be another great day out as manufacturers and installers took to the fairway. The overall winner on the day was Raymond Scott, closely followed by Steven Cuthbertson. Third place was seized by Karl McKeown. Declan Small, Branch Manage, BSS in Belfast, said, “We had a superb day and I’d like to thank all our sponsors including Geberit, Pegler, Grundfos, Wilo, Potterton, Polypipe, Upinor, Baxi, Flamco, Oventrop and Poterton/Myson for yet again sponsoring the event to help make it another resounding success.”

James Bulman, Brendan Coghlan, David Flemming, and Craig Graham.

Brian Patterson tees off.

Jim McBrietry, Chris Young, Paul Curran, and Karl McKeown.


Jason Warnock lines up his shot.

Graeme Parke, Kevin Dooher, Steven Cuthbertson and Billy Ritchie.


Chris Young hits his shot.

Hector Dowds, Lucas Vogan, and Gerard Dowds.



The right training can make all the difference


ne of the secrets to an installer’s success is maintaining a satisfied client base, and one of the most fundamental ways to achieve this is through regularly refreshing industry and product knowledge by taking part in training. Armed with increased knowledge, installers can offer their customers more when it comes to servicing a boiler or upgrading a heating system, inevitably leading to happier customers and more business for installers. By frequently attending training sessions, installers can learn about the latest gas boilers, renewable and control products on the market, as well as the installation procedures and best practice which can help them save time and money on site. It also means that, with this expanded knowledge, they are better advised when it comes to recommending the right product to suit the customer’s requirements. Undoubtedly, technology is constantly evolving. If installers consistently skip training opportunities, they run the risk of their knowledge and qualifications becoming outdated. Installation and commissioning competencies are also continuing to improve on particular appliances, so installers need to maintain awareness of the latest information available to them. Legislation is a constantly changing issue. It remains important that installers understand it, which may mean that retraining is required. For example, the Energy-related Products and Energy Labelling Directives ‘ErP’ were introduced within the last year and it is crucial to stay on top of these and other legislation.

STRUCTURED LEARNING For best results, training should focus on the needs of the engineers, helping them become more familiar with the product and guaranteeing that they are able to carry out an installation or repair correctly. It should also be well-structured to ensure that installers can cover the key areas they need to learn proficiently and quickly - no one wants to be stuck in a training room for longer than necessary. Courses


should contain information on the different appliances themselves, including details on installation, operation, wiring, flueing, benchmark completion, fault finding and commissioning. A comfortable, fully-equipped and modern training environment is also important, with top-rate instructors capable of keeping installers engaged throughout the day. Installers working across Ireland also need to have training facilities in locations that are near to them and are easy to get to. Vokèra has a dedicated training facility in Callan, Co Kilkenny, which has recently been refurbished, as well as a number of satellite centres in both the north and south of Ireland. All training courses on offer are run across these centres, and one-to-one sessions can be arranged at all venues. This flexible approach means that installers receive the right training at a time and place that suits them. As one of the market-leading brands in Ireland, Vokèra takes great pride in the quality of its training courses to deliver real value and provide a rewarding experience for installers. Our view is that we do not

Vokèra takes great pride in the quality of its training courses to deliver real value and provide a rewarding experience for installers. try to sell you boilers on these courses they sell themselves. Instead, we focus on delivering real value for the engineers so that they leave feeling completely confident about installing and attending products. Attending training courses is vital for installers to keep up-to-date with legislation, technology and product innovations. Making training courses as accessible and educational as possible is an important part of a manufacturer’s role, and one that Vokèra is keen to push. T: (NI) 00353 56 775 5055 or (RoI) 056 775 5055 E: W:




Mastering the art of smart A

s an increasing number of homeowners look for a way to manage their heating systems, thanks to their lower price tag, plug-in smart controls made by a company other than the boiler manufacturer are gaining traction. However, installers should be aware of the risks of recommending these cheaper alternatives. In today’s market, the term ‘smart’ tends to be used to describe a piece of technology that is able to connect to the internet or be controlled remotely using a smartphone. However, for a control to be truly smart, the ultimate aim should be to make it much simpler for the end-user to maximise the performance of their heating system – whether it be through automatic or manual adjustments – rather than merely being able to alter the heating temperature while on the move. Built-in elements, such as load and weather compensation, can adapt the flow and return temperatures of the boiler, ensuring that it condenses as much as possible and lessens energy consumption, whilst still delivering the required room temperatures. With these features, controls such as the Worcester Wave are able to maximise the performance of the boiler to offer potential energy savings, as well as savings and improvements in efficiency that are recognised both in SAP and the ERP regulations. Third party controls are normally just an on/off control and unable to access the intelligence of the boiler PCB to modulate the boiler accordingly. The Wave mobile app.


GUARANTEE YOU’RE COVERED It is important for installers to be aware of the implications that fitting a third party control can have on a warranty, as in most instances control manufacturers do not have a field service department to attend call-outs. They may also find that the boiler might not be eligible for an extended warranty, if a device made by someone other than the manufacturer is fitted. Also, if the boiler manufacturer attends the call-out and finds that it’s the controller rather than the boiler which is at fault, then they may charge for the abortive call. Should any issues occur with a nonaccredited control, it’s likely that the enduser will be left frustrated with a system that doesn’t work, whilst the installer is left to find out who is going to repair the controller that is at fault, or incur the extra cost of having to replace the controller themselves.

SAFE AS HOUSES As more and more people become conscious of how their data is stored, manufacturers of internet-connected devices have a real responsibility to ensure that any The Wave smart watch.

The Wave app allows remote adjustment of heating and hot water performance.

“It is important for installers to be aware of the implications that fitting a third party control can have on a warranty.” usage patterns collected by a controller are safe and kept within the device. A recent report by Which? analysed the security of information within these devices, finding that not all manufacturers who claimed to encrypt details, such as a person’s postcode or living patterns, had successfully done so. This meant that information like a home-owner’s daily habits and when a home’s device has been switched to holiday could be accessed by a third party and would-be burglars. The convenience of being able to operate the heating system whilst on the move might be seen as smart by some – but providing customers with the most useful features for them is where installers can really add the most value. The key is to make sure that whichever control is ultimately chosen is safe and contributes as much as possible to the overall efficiency of the heating system. T: Ray McClay on (NI) 07767 432 567 or (RoI) on 0044 7767 432 567. W:



focus on

gas, LPG and CO SAFETY Find out how you can support Gas Safety Week and CO Awareness Week as well as learning about the latest opportunities within the and LPG sector… g





Plumbing & Heating magazine provides the latest news on the growing success of the gas industry sector from both sides of the border...

Phoenix fuels Hillsborough International Oyster Festival Soapbox Derby


firmus energy employees and customers SHINE in charity partnership


irmus energy, has raised a staggering £20,000 for its nominated charity, SHINE, the organisation dedicated to supporting babies, children, adults, and their families who are living with spina bifida and hydrocephalus, a build-up of fluid on the brain. Employees have taken part in various CSR activities to raise money for the charity, including barbeques, coffee mornings, and themed team building days, as well as more challenging tasks like taking part in marathons and triathlons, in order to raise as much money as possible. An auction and raffle was also held at firmus energy’s 10th birthday gala celebrations in aid of SHINE, which raised more than £4,000. Michael Scott, from firmus energy,

explained, “We have greatly enjoyed supporting the work of SHINE, and I am extremely proud to hand over this fabulous amount, which will go towards SHINE’s invaluable work in the local community. Thank you to firmus energy staff for really getting behind our nominated charity and all our stakeholders who kindly donated throughout the year.” Cathy McKillop, from SHINE, added, “This much-needed donation will allow us to continue to support our members across Northern Ireland by providing specialist support to everyone living with spina bifida and/or hydrocephalus, as well as to parents, families, and carers.” W: or

he annual soapbox derby at the recent Hillsborough International Oyster Festival has been sponsored this year by Phoenix Natural Gas. A popular highlight of the festival, the soapbox provides some action-packed fun, as well as the chance to win a variety of prizes. Speaking in the run-up to the event, Alastair Pollock, Business Development Director, Phoenix Natural Gas, said, “The Soapbox Derby is one of the most exciting aspects of the Hillsborough International Oyster Festival and we’re delighted to be helping to put the wheels in motion. The competing teams are very imaginative and are always thinking outside the (soap) box with their designs.” T: (NI) 0845 455 5555 or (RoI) 0044 845 455 5555 W:

Alistair Pollock, Phoenix Natural Gas, joins Don Spence, Hillsborough International Oyster Festival to launch the 2016 Phoenix Natural Gas Soapbox Derby.

Glow-worm and Vaillant to host APCHI night


aillant and Glow-worm will be hosting the next meeting of the Association of Plumbing & Heating Contractors Ireland at the Louis Fitzgerald Hotel, Newlands Cross, Naas Road, Dublin on September 13. Glow-worm’s heritage spans 75 years


in the heating business and today, the brand’s heating solutions include not just domestic gas boilers but also hot water cylinders and intelligent domestic controls. A premium brand, Vaillant offers domestic boilers, renewable solutions and a portfolio of intelligent

heating controls, including the vSMART heating control that allows users to control their heating and hot water requirements at any time, from anywhere using their smart phone. For more information, telephone APHCI on 085 8035082 or visit



Annual awareness event is specifically calling on engineers to help the vulnerable in society become more gas safety conscious…

Show your support for Gas Safety Week


as Safe Register is calling on engineers in Northern Ireland to help vulnerable people be safer at home this Gas Safety Week, and make it the most successful awareness week yet. Gas Safety Week (19-25 September 2016) is an annual awareness week coordinated by Gas Safe Register to inform people in Northern Ireland and across the UK about the importance of gas safety and the risks of not getting their gas appliances serviced every year at the start of ‘heating switch-on season’. Now in its sixth year, this year’s focus for Gas Safety Week will be to encourage the public to reach out to older and vulnerable people to make sure they’re aware of gas safety issues and the importance of always using a registered gas engineer. Gas Safe Register will be asking people in Northern Ireland to check that their vulnerable parents, grandparents and neighbours are staying gas safe in their homes, that they understand the symptoms of Carbon Monoxide (CO) poisoning. Last year more than 5.5million people in the UK were found to be putting their health and finances at risk by not getting their gas appliances safety checked every year1. There were more than 67,000 gas

emergency call outs to homes in the UK, the equivalent of 186 every day2, and dangerous gas appliances were found to be lurking in one in six of the 142,000 homes it has inspected in the past five years3. Jonathan Samuel, Chief Executive of Gas Safe Register, said, “We know from our own investigations that Gas Safe registered engineers in Northern Ireland regularly find unsafe gas appliances in people’s homes which either haven’t been serviced in years or have been worked on by illegal fitters. In most cases residents are unaware of the danger they are living in. “This year, we’re urging the public and our Gas Safe registered engineers to reach out and help vulnerable people to be more aware of gas safety dangers, the symptoms of CO poisoning, and the importance of signing up to a free annual gas safety check reminder service.” 1 23.9% of 501 UK homeowners surveyed in June 2015 by Accent on behalf of Gas Safe Register said they would get their gas appliances safety checked less frequently than once a year. According to the Department for Energy and Climate Change there are 23.07 million gas customers in the UK (source: LSOA estimates of households not connected to the gas network: 2013) and so 23.9% is the equivalent of 5.51 million. 2 National Grid attended 67,795 emergency gas call outs from June 2014 – May 2015. This equates to 186 call outs every day over that period. National Grid covers: East Anglia, East Midlands, North West, West Midlands and North London. 3 Gas Safe Register has inspected gas work in 142,507 homes in the UK (April 2010 – May 2015). One in six homes were found to have an unsafe gas appliance inside.


How you can help g The Gas Safe Register wants to hear how you have helped vulnerable people. What actions did you take and how did it help. What was the nature of the issue? Did you do anything unusual? What was the reaction of the vulnerable homeowner? What more do you think can be done to help vulnerable people stay gas safe in their homes. Send in your stories and suggestions to the team at Last year, a staggering 5,000 companies and individuals pledged their support for Gas Safety Week. Sign up at and join the public, fellow engineers and companies to promote gas safety events, share safety tips and help vulnerable people get their appliances checked. Customers can also use a gas map tool which shows how many dangerous gas incidents there have been in their area, and sign up for a free annual gas check service reminder at the website



Plumbing and heating industry is encouraged to get behind safety campaign that aims to raise awareness across Ireland…

Fifth Carbon Monoxide Awareness Week in Ireland


he fifth annual Carbon Monoxide Awareness Week takes place in Ireland from September 26 to October 2 this year. Each year, the campaign aims to raise awareness of the dangers of carbon monoxide and highlight the measures that can be taken to prevent it. Carbon monoxide can, and does, kill. On average, six people in Ireland die every year as a result of unintentional carbon monoxide poisoning and many more are made ill. The gas is colourless, odourless, hard to detect and, at high levels, can kill in less than three minutes. Carbon monoxide can be produced by any fossil fuel when burned – coal, turf, oil, gas or even wood. There are a number of preventative measures that can be put in place to reduce the risk of CO poisoning. They include having your fuel burning appliances serviced annually by a Registered Gas Installer, Registered OFTEC Technician or qualified service technician for your fuel type. For added protection, audible carbon monoxide alarms should be installed where fuel burning appliances are used. The awareness week is a public safety initiative supported by organisations across the energy sector and related industries as well as safety and public health bodies including the Commission for Energy Regulation (CER), Gas Networks Ireland, Register of Gas Installers of Ireland (RGII), Oil Firing Technical Association (OFTEC), Solid Fuel Trade Group, National Standards Authority of Ireland (NSAI), Health Service Executive, Health and Safety Authority, Chief Fire Officers’ Association and major Irish energy retailers. Extensive advertising will run throughout the campaign including TV and radio promotions. Interviews with experts in the field and people who have been affected by carbon monoxide poisoning will also feature across the media. The Minister for Communications, Climate Action & Environment, Denis Naughten, T.D., is


expected to launch the campaign in Dublin City Centre on Monday, September 26. Tommy McAnairey, the animated, balladsinging canary created to drive awareness about carbon monoxide, will feature prominently in the campaign again this year. Keep an eye out for his activities throughout Carbon Monoxide Awareness Week! Organisations that are interested in supporting the campaign can avail of free Carbon Monoxide Awareness Week posters, flyers and information leaflets for display and distribution to staff and customers. As well as that, Registered Gas Installers and Registered OFTEC Technicians will be able to receive promotional materials directly by contacting the RGII and OFTEC. As there will be extensive advertising in the run up to, and throughout Carbon Monoxide Awareness Week, queries and

questions about carbon monoxide may increase. Gas Networks Ireland is also encouraging all retailers who stock carbon monoxide alarms that comply with European Standard EN 50291, to ensure they are CE marked, have an audible end of life indicator and feature a mark of independent certification such as a Kitemark. Carbon monoxide alarm manufacturers, EI Electronics and Fireangel are supporters of Carbon Monoxide Awareness Week and may be able to provide branded merchandising material to enhance the messaging around the overall campaign. For further information on Carbon Monoxide Awareness Week 2016, please visit For free promotional material contact the Gas Networks Ireland contact centre on at or on 1850 200 694.


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Commericial Heating Supplies & Equipment supply • Commission • servicing

Technical Support Team

C&F fullsupport supportand andservice servicepackage packagefrom fromoffering offeringthe thecorrect correctheating heating C&FQuadrant Quadrantsupply offer aafull system system to to ensure ensure the the system system continues continues to to run run at at optimum optimum efficiency. efficiency. for enquires: enquires: for (NI) C&F Quadrant, unit 15 Abbey Business Park, (NI) C&F Quadrant, Unit 15 Abbey Business Park, Mill Road, Newtownabbey, County Antrim, BT36 7BA Mill Road, Newtownabbey, Antrim, BT36 7BA T: +44 (0)28 9036 5555 - County F: +44 (0)28 9036 5565 T: (0)28 9036 5555 - F: +44 (0)28 9036 5565 E:+44 | PLUMBING & HEATING MAGAZINE E:

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Gas detection systems - money well spent


ost legislations have always been open to interpretation, due to the way in which they must be applied. The requirements for both new and existing gas installations to meet the same standards is understandably not always feasible (financially or practically). However, differentiating between types of premises when it comes to the safety requirements has always baffled me. Gas detection is perhaps one of the best examples of this. IGEM/UP/2 Edition 3 (installation pipework on industrial and commercial premises) provides very little detail regarding any gas detection requirements and, unless there is no suitable ventilation in place, it simply refers to carrying out of a risk assessment. IGEM/UP/11 Edition 2 (gas installations for educational establishments), however, provides much more clarification on the guidelines for the risk assessment in the form of additional requirements: • If the plant room is not visited on a regular basis, or connects directly to a potentially occupied space, combustible gas detectors should be fitted. • If the plant room is connected directly to, or more importantly, is accessible from a potentially occupied space, Carbon Monoxide detectors should be fitted. Whilst it is appreciated that additional care should be taken when dealing with children,


ultimately the risks involved are the same, so surely this should apply across the board as a minimum requirement.

WHY ISN’T GAS DETECTION MORE COMMON? Gas detection was once considered a black art, with the only products available being either domestic-type sensors, which lacked the required functionality to be integrated into a safety system, or those designed for off-shore applications which carried a premium that simply wasn’t justifiable for the lighter applications. However, in the last few years there has been a dramatic increase in the number of lowcost detectors available, designed specifically for the commercial and industrial market, making them an affordable solution for any installation. Unfortunately, in the current financial climate, most construction projects (especially outside of the public sector) are cost driven. The cost of an average plant room replacement can be well in excess £20,000, including all plant, pipework and associated controls. Yet, although the gas detection element would only account for less than 2% of the overall cost, it is quite often overlooked, or more

There has been a dramatic increase in the number of low-cost detectors available, making them an affordable solution for any installation. worryingly, removed as part of a ‘value engineering’ exercise using the grey areas in the legislations as rationalisation. With most new installations, gas solenoid valves, heat detectors and emergency stops are specified and installed as standard. However, given that escapes of combustible gases, or build-ups of Carbon Monoxide pose the greater risk, surely these should be the same? Considering the number of affordable detectors currently on the market, is that 2% saving worth the potential risk for loss of life? C&F Quadrant the distributor of Flamefast in NI and RoI, a market leader in gas proving/ interlocking systems and CO2 detection solutions. T: +44 (0)28 9036 5555 E: or



“Flogas has developed and retained a reputation for service and reliability.” PAUL RUEGG, Senior MARKETING executive, FLOGAS DEMONSTRATES WHY THE COMPANY IS A LEADING NATURAL GAS AND LPG SUPPLIER…

Flying the flag for Flogas


rom humble beginnings in 1978, Flogas has continued to expand its offering to meet the changing needs of both its customers and the environment around us. Today, Flogas is uniquely positioned in Ireland, supplying both LPG and natural gas to domestic (LPG only) and commercial customers across the country. In addition, Flogas has expanded into the renewables market under the Clearpower brand.

LPG Flogas has an established track record in the LPG sector in Ireland since 1978 in the commercial, leisure, catering, industrial and residential sectors. While supplying end-users with LPG, we also engage continuously with developers, energy consultants, and plumbing and heating engineers to deliver modern, innovative and cost-effective energy solutions. While offering a simple, yet effective, reward scheme for Gas Safe Registered engineers, we also actively seek to engage with the wider community and promote LPG as a fuel source. Our


CPD presentation has been designed to provide the most up-to-date information on Flogas, our offerings and new technologies within the LPG and energy sectors. CPD presentations can be delivered at a time and place convenient to your business, with lunch included.

natural gas Giving discounts up to 10% cheaper than our nearest rival, the Flogas natural gas offer has been an unqualified success since its launch and is now available to commercial customers on the natural gas pipeline throughout Northern Ireland. With a dedicated natural gas sales team within Northern Ireland, notable signings have included Slims Healthy Kitchen, James Street South, Rascals Day Nurseries and a range of other businesses across a number of commercial sectors.

CLEARPOWER Clearpower is unique and unrivalled in that it can design, build, install, commission, operate and maintain turnkey renewable energy solutions, while also being one of the

largest biomass producer/distributors in the country. With a strong engineering basis, the company is positioned to offer bespoke energy solutions to its clients. Operating across Ireland, Clearpower’s dedicated sales team works closely with businesses and other interested parties to develop tailored renewable energy solutions and can also help advise on the Renewable Heat Incentive scheme, which is expected to be introduced in the Republic of Ireland. As the company has grown over the years, Flogas has developed and retained a reputation for service and reliability, offering customers the confidence of a continued energy supply, whoever they are, whatever solution they require, and wherever they are located. We are proud of our continued association with the plumbing and heating sector throughout Ireland and our teams look forward to meeting everyone at the Plumb, Power, Heat & Light Expo. T: Paul Ruegg, Senior Marketing Executive on (NI) 028 9073 2611 E: W:




Installer incentives from Calor


s a leading supplier and distributor of LPG in Ireland, powering customers’ homes located off the natural gas grid, Calor has lots of opportunities to interest installers. “We understand the importance of installers’ relationships with customers and offer a range of incentives in identifying new domestic business opportunities,” said Oliver Kenny, Regional Sales Manager at Calor. “The first person a customer speaks to for advice about making the switch to LPG home heating is often the installer,” he continued. “As skilled professionals in the local area, their opinion is of great value for customers seeking information on installing gas central heating in a home lying off the natural gas grid. These relationships are crucial to our business, so offering marketing support and incentives to Calor Home Energy installers means that they have the resources needed to bring Calor to their customers.” Calor Home Energy installers benefit from the extensive experience and knowledge of the Calor team and their local Calor sales representative. They also enjoy the advantage of nationwide coverage, branding and advertising support, as well as rewards for successfully recommending Calor. Anyone interested in becoming an installer should contact Calor directly. T: (RoI) 1850 812 4500 or (NI) 028 9045 5588 W:

“We offer a range of incentives in identifying new domestic business opportunities.”




Battle against roGE installers continues with new campaign and dedicated investigations team…

Gas Safe Register launches illegal engineers’ campaign


as Safe Register has launched a new campaign to highlight the amount of illegal gas work that is carried out across the UK and the danger this poses to householders. Gas Safe Register has a team which actively searches out rogue fitters and has investigated almost 5,000 illegal gas jobs in recent years, finding that three in five of these were in an unsafe condition. A worrying one in five was deemed to be so dangerous that the appliance had to be disconnected immediately. There were 55 prosecution cases obtained by the Health and Safety Executive (HSE) in 2015 following poor, and in some cases, deadly, gas work. Rob Denman, Gas Safe Register, Regional Investigations Officer, said, “It never ceases to amaze me the problems we are called out to investigate. “These problems can range from boilers not being screwed to the wall properly to flues not connected to the appliances correctly,

allowing carbon monoxide to escape into the room, where families are put at danger.” As part of the campaign, Gas Safe Register is reminding registered engineers of the importance of ensuring the public know they should always be checking the identification of any gas engineer hired to complete work in their home. Jonathan Samuel, Chief Executive of Gas Safe Register, added, “Far too many people are letting unregistered gas fitters into their home and putting their families at risk. Gas Safe Register is working hard to stamp out illegal gas engineers, and I urge all of our registered engineers to play their part in this too. “We need to work together to keep the UK safe while protecting our registered engineers’ livelihoods through uncovering


those operating under false pretences. The only way someone can be sure they are hiring a registered engineer is by asking to see their ID card.” If you suspect someone who is working illegally, report it anonymously to Gas Safe Register by visiting or calling 0800 408 5577

Specialists in the repair and calibration of test and measurement equipment Fast efficient and professional service. Fully trained engineers and service centre is equipped with the latest calibration instrumentation. HAMILTON GAS PRODUCTS LTD 2 Balloo Place - Balloo Industrial Estate - Bangor. T: 028 9146 1111 - E: AUTHORISED DISTRIBUTOR AND CALIBRATION CENTRE FOR





Lots of plusses with Rinnai’s Infinity Plus Cascade


innai’s Infinity Plus Cascade represents a major move into bigger sites and applications which have a high demand for hot water and energy efficiency. Rinnai can now offer commercial hot water provision which is virtually limitless, in this custom-made solution, which comes in a choice of either two-unit or three-unit modules of its award-winning condensing continuous flow water heaters. Infinity Plus Cascade has been developed to guarantee high volumes of temperatureaccurate hot water. The design parameters of the cascade systems offer ease of integration into new and existing buildings, even when retrofitting from traditional storage systems. The modules incorporate Rinnai’s proven energy-saving 1500 or 1200 condensing continuous flow water heaters with their newly developed common header flue system technology. Designed to deliver high efficiencies for the building operator, it also streamlines the installation into one turnkey package. As

any number of modules can be manifolded together, it is an ideal solution for large sites and for those applications where there is a heavy demand for constant hot water. Installers will find fitting the modules easy and straightforward, as Infinity Plus Cascade comes with its own made-to-measure rack, making installation simple and quick, and

with no need for excessive rejigging of pipework. The compact footprint means it can be housed in a small space and still be easily accessible for maintenance and servicing. T: (NI) 01928 531 870 or (RoI) 0044 1928 531 870 W:

HAMILTON GAS PRODUCTS LTD 2 Balloo Place - Balloo Industrial Estate - Bangor. T: 028 9146 1111 - E:





A CPD presentation for your company from Flogas


s a leading supplier of LPG, Flogas has the experience and expertise to undertake any bulk installation safely and professionally. Sharing this knowledge and expertise will not only strengthen the LPG market, but assist architects, planning consultants and other specifiers in updating their core learning and knowledge. To this end, a CPD presentation by Flogas has been designed to provide the most up-to-date information on Flogas, its product offerings and new technologies within the LPG and energy sectors. The company has delivered CPD presentations across the country to a wide range of stakeholders including architects, building developers & M&E Consultants, and is happy to deliver them at a

time and location convenient to the client, tailoring the content and time as requested. Topics covered include: • • • • • • •

Flogas What is LPG? LPG applications Technical information Emerging technologies LPG vaporisers Combined heat and power.

Flogas welcomes engagement throughout the presentation, and there is always time for a Q&A section at the end over some light refreshments.

For more information, e-mail or leave your details at

HAMILTON GAS PRODUCTS LTD 2 Balloo Place - Balloo Industrial Estate - Bangor. T: 028 9146 1111 - E:



product news


Seek the Mira Elite QT for quiet pressure and good looks


ira showers has enhanced its popular Elite shower with new features that further secure its reputation for design, performance, reliability and quality. The integral pump on the new Elite QT has been re-engineered to deliver much quieter operation – 75% quieter than its predecessor and competitor equivalents – to ensure low noise flow in areas of low pressure, and without any loss of power. The incorporation of patented Mira technologies, such as Clearscale and new Clean-Flow technology, lowers maintenance costs and prolongs appliance life, especially in hard water and rural supply areas. It is also a suitable choice as a ‘problem solver’ for low pressure water systems in general, and if water pressure is too erratic for a

standard electric or mixer shower. Externally, the Elite QT benefits from a new aesthetic which delivers a sleek, contemporary design that will grace any modern bathroom. A 110mm chrome showerhead has been added, while chrome detailing means a complementary fit with other fittings and bathroom accessories. Clean-Flow technology enables easy filter access for cleaning and removal of water-borne debris, while Clearscale reduces limescale build-up by up to 50%. The Elite QT is available in two options: 9.8kW and 10.8kW options (230V 9.0kW and 9.9kW). T: (NI) 0844 571 5000 or (RoI) 01 531 9337 W:

Eco and safety credentials combine with Twyford X120 shower valve


esigned to fit a standard 1/2” BSP hose connector, the new Twyford X120 Thermostatic Shower Valve is ideal for projects where eco credentials are key, with a water-saving feature to control flow without compromising on performance. It has a temperature pre-set to 380°C, with a push-button over-ride to 460°C, while its Cool Touch technology helps to prevent scalding to increase user safety. Measuring 270mm x 92mm, the Shower Bar Valve has a ceramic cartridge for smooth operation, as standard. The X120 is also available as a Dual Control Recessed Thermostatic Shower Valve, measuring 240 x 150mm and with a temperature pre-set to a maximum of 420°C. T: (NI) 01926 516800 or (RoI) 0044 1926 516800 W:


Imax Xtra EL top of the class on NOx emissions


deal Commercial Boilers is committed to ensuring that every condensing boiler in its range outperforms current regulations in terms of output, efficiency and energy use. In keeping with this undertaking, the latest addition to its floor standing condensing boiler range, the Imax Xtra EL is the only UK boiler to have been awarded a Class 6 NOx rating from the European Standard EN 483: 2000 relating to gas fired central heating boilers. T: (NI) 01482 492251 or (RoI) 0044 1482 492251 W:


people profile

PLUMBING & HEATING Magazine sits down with Michael Stone, CEO of the Designer Group and President of the Construction Industry Federation…

Forward planning is the key to success for Michael


ne of the country’s top M&E contracting firms, Designer Group, is headed up by Michael Stone whose day job also includes holding the role of CIF President. Designer Group has worked in the Irish and international markets since 1992 and has offices in Dublin, Limerick, London and Frankfurt which operate across a range of thriving sectors at home and abroad. Turnover is estimated to reach €120million in 2016. “The market in London, particularly commercial office projects, is extremely busy for us at the moment. Projects include the Royal Academy Museum in Piccadilly, a 56 storey tower in Blackfriars and a new cancer research unit in St Thomas’ Hospital,” says Michael. In Dublin, the firm is currently working on a number of commercial projects for Dropbox and Facebook, along with a large corporate HQ for Bank of Ireland on Baggot St. “We have a number of ongoing projects with Diageo and we have also recently won a number of large office commercial projects which will start for us in 2017.” In order to compete successfully in the extremely competitive data centre and pharmaceutical sectors, Designer Group ensured they had the people to win work in these areas. “We brought specialists in to enhance our teams, to secure the contracts and also to carry out the work. We made a significant investment as we knew these types of projects were coming down the line and we needed to position ourselves to secure the work.” The investment has paid off, with the firm recently securing work in both sectors. “These types of projects also help to develop our people and raise standards across our entire organisation. Companies operating in these sectors value our expertise and see us as an integral part of getting their job over the line. Clients in other sectors do not necessarily value M&E contractors in the same way. They see it more of a commodity rather than a service. Pharmaceutical and data centre companies understand the critical importance of these services in their manufacturing process.” Repeat business is extremely important at Designer Group. “At least 50% of our


business in Ireland comes from repeat clients and it is the same in the UK. Companies like Diageo, ESB, Medtronic, Tullow Oil, the OPW and Kennedy Wilson continually come back to us. They are satisfied with the service we deliver and they know we operate to the highest standards.” Plans for the future include continuing to focus on the four sectors of growth the company is currently operating in – pharmaceutical, data centres, commercial and food and beverage as well as developing BIM capabilities and upskilling people on Lean Construction practices. “One of the biggest lessons we learned when the recession hit was that we were far too reliant on our Irish business. Going forward, our target is to grow our business both in Ireland and internationally by following our clients and empowering our people to deliver for them.” As CIF President, Michael is delighted with the progress the Federation has made with reform of the Government Contracts and also with the Construction Contracts Act finally coming into operation. He has also been a champion in his efforts to bring young people into the industry since taking up the President’s role. The numbers of apprentices and graduates have increased, however, he feels that more needs to be done in this area as there are still not enough young people coming into the industry. “The CIF is also working closely with Solas in trying to get short term training programmes in place in order to get semi-skilled people ready for work as the demand increases”. All these issues tie into the overall perception of the industry, which said Michael, is improving. “The Construction

Michael Stone, CEO of the Designer Group and CIF President.

In Dublin, the firm is currently working on a number of commercial projects for Dropbox and Facebook, along with a large job for Bank of Ireland on Baggot Street. Industry Federation has a great opportunity to work closely with the new Minister for Housing, Planning & Local Government, Simon Coveney, to assist in finally getting a solution to the housing crisis which is gripping the major cities in the country at present.” T: Designer Group on (NI) 01 8600520 or (NI) 00353 1 8600520 – E: W:



The Caliente Radiator, from the Decorative Collection.

The Concord Towel Rail.


New focus from Stelrad with Aqua Series


here’s a leading name in the heating sector that is providing quality radiators and towel rails across the UK and Ireland to suit all price brackets. The combination of high-quality manufacturing, reliability, ease of installation and nationwide availability has always stood Stelrad Radiators in good stead, and now it’s developing a new stance – particularly with radiators targeted at the kitchen and bathroom. One of the major trends in the radiator marketplace is the selection of standout radiators that make a statement in these two vital rooms in the home. These are not the same radiators that are used in all the living and bedrooms, but special radiators – decorative or designer - that add to the ambience and say something special about the rooms in which they are installed. Stelrad has offered a range of decorative and designer radiators for the kitchen and bathroom for many years, but with the recent launch of its new Aqua Series, it is taking this increasingly important marketplace head on. Believing that a radiator shouldn’t simply be functional, but that it should add aesthetic appeal to the room in which it is installed,


Stelrad is now offering a range of extremely reliable, high-performance, good-looking radiators to grace any kitchen or bathroom, under its Aqua Series branding. Within the Aqua Series there are specially selected products for kitchen and bathrooms; firstly, its Decorative Collection – seven stylish, but cost-effective, radiator designs, and secondly, its Designer Collection – six product options that help the home-owner looking for an individual statement radiator that delivers distinction to a room, as well as warmth and comfort from the performance levels associated with it. The new Aqua Series includes a number of kitchen and bathroom products that have been available previously from the company, but now offers a number of new products as Stelrad specifically targets this increasingly important market. The Decorative Collection includes the Classic Towel Rail; the Stelrad Towel Radiator; the new Slimline Towel Rail; the hugely popular Caliente and Concord Rails; and the ultra-slim Esprit. The Designer Collection welcomes the Vertical Ultra, a vertical version of the top-ofthe range Vita Series radiator range; the part screen, part radiator Excel; the beautiful Arc

and Wave designs with precision curves and fine tubes; Vistaline, an elegant design with neat, slim tubes; Ellipse, featuring C-shaped tubes; and the ever-popular Optia range, with its unique shelves for stacking towels. One of the new trends in radiator purchasing in recent months has been the huge interest in the colour options now available. Many of Stelrad’s radiators are available in up to 36 different colours – ideal for interior designers or home-owners looking to see their radiators either blend in or contrast with the décor in the home. “The new Aqua series has caught the imagination and is proving popular with specifiers and installers around the UK,” said Stelrad’s Marketing Manager, Chris Harvey. “It is vital that this type of product heats the room effectively – not just the towels. Our range is available in different sizes and outputs to ensure that homeowners experience the heating comfort level they need in these important rooms in the home.” T: (NI) 0844 543 6200 or (RoI) Brian Hennessy, on 087 2102 530 E: W: or




Finding a loyalty programme that works for you


hen it comes to loyalty schemes, installers have plenty of choice out there in the market. There is a range of programmes available which promise varied and attractive benefits to their participants. On first glance, it would be easy to think that there’s not a great deal of difference between the various offerings from manufacturers. However, it pays to take a closer look. There’s much more to a good loyalty scheme than a simple comparison of which company’s ‘points-make-prizes’ offer is the best on the table at any one time. In our view, a successful loyalty scheme is about supporting installers with their businesses. We want to build good relationships with our customers and believe that the more relevant the interaction we have with them, the more we can help and the more they will enjoy working with Vokèra. This is the reason we launched our Affinity loyalty scheme in Ireland. The aim of Affinity is to help installers and make their everyday working lives easier. By signing-up for the scheme, installers not only receive points for their Vokèra purchases, they can also register a Vokèra boiler for warranty and register for their Affinity points by completing just one online form using the


codes on the Affinity leaflet in the boiler box (there’s no paperwork).

EASY TO ACCESS In recent years, business practice has changed for installers, and mobile technology is having a huge impact on our personal and business lives. This development in technology and access means many installers are now operating in an ‘always-on’ business world. This has been reflected in the design of Affinity so that the scheme can be easy to access, 24/7, from whichever device is being used. As a result, the backbone to Affinity is a platform of accessibility that allows our customers to engage quickly and easily with the scheme, bringing them closer to Vokèra and the business benefits on offer. The scheme keeps pace with technological changes, enabling faster and more direct communication with our customers. To get on board with the scheme, installers can simply register through the Vokèra app or via the Affinity website. This demand for easier access and simplicity of use is reflected in another area of the scheme, as we strive to minimise paperwork, save time and make life simpler for installers. By signing-up for the scheme,

installers can register a Vokèra boiler for warranty and register for their Affinity points in one single registration via the Vokèra app.

REWARDS It is also important to deliver a useful and exciting programme of rewards. One of the great elements of our platform compared to other schemes on the market is that we can deliver on flexibility at an individual level, ensuring that what we are offering to our customers is exactly what they are looking for. Whether installers want vouchers, experience days or equipment for the home and garden, there is a wide choice available from some of the world’s leading brands. Additionally, the new scheme provides installers with marketing support, information on products, spare parts, stockists, literature and technical support on the move, and much more. To join the scheme, installers can register today via the Affinity website or via the Vokèra app. T: (NI) 00353 56 775 5055 or (RoI) 056 775 5055 E: W:





165 Dromore Road, Hillsborough, bt26 6ja. E:



JG Speedfit launches UFH competition


nstallers have a chance to win £5,000 worth of underfloor heating products, thanks to JG Speedfit’s latest competition. By sending in design plans to JG Speedfit’s underfloor heating specialists, installers will be entered into a prize draw, while also taking advantage of the company’s free estimation and CAD design support service. The newlook ‘Speedfit Support’ team is on hand to provide installers with support on all of JG Speedfit’s product lines, including its UFH systems. The company provides installers with highquality, easy-fit UFH systems and then supports the installation process with online videos and guides, a dedicated helpline, and onsite technical help, all free of charge. On top of this, by simply sending in upcoming project plans, installers can take advantage of JG Speedfit’s quote and bespoke CAD drawings, one of the quickest services in the market. The promotion started on September 1 and ends on December 16. Installers can enter in a number of ways, including through their local participating merchant using the pre-paid


The new-look ‘Speedfit Support’ team is on hand to provide installers with support on all of JG Speedfit’s product lines, including its UFH systems. Speedfit enquiry envelope. Alternatively, you can submit an online query; use the JG Speedfit freepost service (simply write Freepost Speedfit UFH on an envelope and

it will find its way to the JG Speedfit team); or call your local Speedfit sales or technical contact. W:



The LDV brand is reborn, with Four V80 models and multiple reasons to buy...


built to work


DV is back, which is great news for both van drivers and for the future of the light commercial vehicle category across Ireland. First to market is the LDV V80, which was launched in Ireland and the UK earlier this year. Currently available in four models, it is a superb van with all the right credentials. LDV V80 vans are powered by an advanced, economic 2.5-litre turbo-diesel four-cylinder engine, producing up to 100 KW (136 BHP) of power and 330 Nm of torque, transversely mounted on the frame front wheel drive.


“The V80 offers car-like handling and driver comfort.” The V80 offers car-like handling and driver comfort and is loaded with smart features as standard, such as rear parking sensors, air conditioning, cruise control, daytime running lights and mirror indicators. It comes complete with a six-speed manual gearbox with a very slick, dash-mounted comfort shift leaver. There’s also the added benefit of recessed load tie-down points and a

heavy-duty cargo mat. Two standard pallets can be carried in tandem in the load area of all models, courtesy of the 1380mm width between the wheel arches and rear barn doors that open to 270 degrees, which make for easier loading - particularly with a forklift. The vans are distributed by the Harris Group, supported by an extensive dealer network across Ireland. W:



plumbing & heating directory

Plumb Centre is the new specialist Plumbing and Heating division of Grafton Merchanting in Ireland.



Why Chose Plumb Centre for Gas and Oil spare parts this heating season


• 34 branches nationwide holding the top 250 gas and oil spare parts. • Registered Gas installers parts policy. Plumb Centres only sell gas spare parts to RGI installers. • New spare parts App available to download now from i-Tunes or Android stores . Every technical manual for every boiler on the Irish market and live stock feeds to all branches • Dublin Parts warehouse stocking 2,500 lines of product. • UK Network Holding 50,000 lines of product. • I - basis spare parts identification system in all branches. • Daily logistics to all branches. • Drop box solutions for engineers.

86-88 Dargan Crescent, Belfast. T: 028 9039 6945 - F: 0191 4999626 E:

To locate your nearest plumbcentre branch and avail of our winter special offers visit us @ or find us on Facebook.





oil and gas spares”


TO ADVERTISE YOUR PRODUCTS AND SERVICES HERE CONTACT JACQUI FAIRLEY T: Moira +44 (0)28 9261 2990 T: Dublin 01 6968319 or email


37 Glenone Road, Portglenone, Co. Antrim SUPPLIERS OF: • Gas Boilers • Solar Panels • Solar Cylinders • Woodburning Stoves • Underfloor Heating • Flexible S.Steel Flue

• Ariston

• Vokera

• Baxi

• Worcester

• Ferroli

• Biasi

• Glow worm

• Halstead

• Ideal

Many more please ask for details at trade counter

Tel: 028 2582 1448 Fax: 028 2582 2363 Email:

P lu m bi n g | b a t h r o o m s | fi r e pl a c e s t: 028 9066 9444 S tockman ’ s W ay , B elfast


Plumbing and Heating Magazine Issue73  

A trade magazine for Northern Ireland and the Republic of Ireland

Plumbing and Heating Magazine Issue73  

A trade magazine for Northern Ireland and the Republic of Ireland