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VOLUME 1 • ISSUE 2 • OCTOBER 2009

Third A320 Arrives

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riLankan’s latest Airbus A320 arrived at Bandaranaike International Airport on 4th June, as the airline continued a major modernization programme of its narrow-body fleet. The airline commenced its refleeting programme last November with the arrival of its first new aircraft in more than four years, followed by a second A320 in March. Mohammed Fazeel, Head of Worldwide Sales, said: “It is a remarkable achievement for SriLankan to be able to carry out a major re-fleeting programme at a time when the entire global air transport industry is struggling, and signifies

the stability of our National Carrier and the confidence that our financiers have in us. These new aircraft will provide strong support for our operations, as we forecast the rebound of Sri Lanka’s tourism industry within a short while following the end of the war”. SriLankan’s A320’s operate mainly to destinations in the Subcontinent. The wide-body A330 and A340 fleets serve destinations in other parts of the airline’s network, including Europe, the Middle East, and Far East. This aircraft has been leased for a period of five years from Aircastle of the United States, a re-

puted lessor in the top 10 in global industry standings. SriLankan already has one A330 leased from Aircastle. D.A.G. Jayasuriya, Head of Engineering, said: “It is always an important occasion to witness the arrival of a new aircraft. The staff of SriLankan Engineering are proud to welcome the latest addition to the SriLankan fleet, as are all employees throughout the airline”. Following its arrival, staff of SriLankan Engineering rolled up their sleeves and carried out a routine maintenance check, after which it was adorned with the airline`s livery. The re-fleeting brings many advantages including enhancement of SriLankan’s strict commitment to safety; more efficient fuel burning; less time spent on maintenance compared to older aircraft; and delivery on SriLankan’s pledge as a “Green Airline. All three new aircraft have Business Class cabins fitted on by SriLankan Engineering, as they arrived in an all Economy configuration. The airline’s usual cabin interior colors and décor has also been added.

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Five-Star Meal Service in Businesse-news Class NORTH AMERICA

riLankan introduced a Five-Star Meal Service in its Business Class cabin, becoming the only airline in the world to provide this remarkable level of service to Business Class passengers. The Five-Star concept has enhanced meals in the Business Class cabin to that of First Class in other airlines. However, the seating will remain Business Class. Captain Milinda Ratnayake, Head of Service Delivery, said: “This is an emphatic statement to our passengers that SriLankan Airlines is now fully focused on delighting our customers. Which other airline anywhere gives you Five-Star meal service for the price of a Business Class ticket?” The Five-Star meal service means that the entire range of food items and beverages will be brought to each passenger, who will make his or her choice from the wide array presented, and cabin crew will serve the items on to the passenger’s plate. This is in contrast to the Business Class meal service where passengers chose from a menu card and cabin crew gave them previously prepared plates. Passengers can therefore choose to have multiple entrees (main items), which was not possible with the Business Class service. Each trolley also has a new wine cage with an enhanced selection of fine wines, together with our fine dining cutlery and crockery and new designer plates bearing SriLankan colors. All types of egg dishes are also made a fresh by cabin crew in the galleys on board – scrambled, boiled, baked – and plates are dressed on the spot and served to passengers. The Five Star meal service was launched

on SriLankan’s European routes (London, Paris, Frankfurt, and Rome) in mid May and will be introduced to other routes shortly. Rashmore Ferdinands, Manager Inflight Service Delivery, said: “We are aware that there has been inconsistence in our service levels in recent years, and our aim is to take our standards back up to and beyond the levels that won us global accolades for inflight service.” Among the many awards for SriLankan’s high standards of inflight service in the past were “World’s Friendliest Cabin Crew” and first runner-up for the title of “Best Cabin Crew in the World”. The enhancement in the meal service required a considerable behind

the scenes effort by Inflight Service Delivery, backed by Inflight Service Support, Product Development, and SriLankan Catering. Jehan Karunaratne, Manager Inflight Service Support, said: “A lot of planning and designing went into this project, and it is an example of close co-operation between departments.” More than 400 crew, Pursers, leading stewards / stewardesses, and Business Class flight stewardesses were given a comprehensive training programme in Five-Star meal service techniques. SriLankan has 18 Business Class seats on all its long-haul Airbus A340 aircraft, and 12 Business Class seats on its A330’s and narrow body A320’s.

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swenMalaysia -e Airlines and SriLankan Airlines expand codeshare partnership

Photo Courtesy: Sagara Lakmal De Mel

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alaysia Airlines and SriLankan Airlines signed an agreement on 22 June 2009 to enhance their longstanding codeshare partnership, signifying a strengthening of the close co-operation between the two Asian carriers. The agreement enables Malaysia Airlines to codeshare on SriLankan’s flights to Male in the Maldives while SriLankan Airlines will access Los Angeles, Sydney, Melbourne, Jakarta, and Seoul through Malaysia Airlines. Malaysia Airlines General Manager Govt & Industry Relations, Germal Singh Khera said, “We are delighted to expand our partnership with SriLankan Airlines. This will provide our customers with easy access to the Maldives, a favorite destination among high end tourists from Europe and Asia, while enabling us to further enhance our loads to the major cities in North America, Asia and Australia. Kuala Lumpur’s position as a key gateway for travelers will also be strengthened.” SriLankan’s Head of Worldwide Sales, Mohamed Fazeel, said, “SriL-



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ankan is making a clear effort to strengthen our relationships with award-winning airlines in Asia, which is home to the finest airlines in the world. Both Malaysian and SriLankan have a history of winning global accolades for service, and we have no

doubt that this partnership will be of significant mutual benefit to both airlines, and most importantly to our respective passengers. The partnership gives SriLankan access to several markets in the Asia-Pacific, notably the US west coast and Australia.” Members of the frequent flyer programmes of the two airlines, Malaysia Airlines’ Enrich and SriLankan FlySmiLes can also earn and redeem points on flights of either airline. The codeshare was effective from 25th June 2009. Tickets for some of the destinations are already available in the market. The two airlines have been code sharing between Kuala Lumpur and Colombo since 1999. For more details, visit www.malaysiaairlines.com or www.srilankanusa.com

About Malaysia Airlines Malaysia Airlines (www.malaysiaairlines.com), the national carrier of Malaysia, connects some 40,000 passengers daily to over 80 destinations worldwide across 6 continents. The distinctive Malaysia Airlines brand is an extension of the special culture of warmth and friendliness unique to Malaysians. This inimitable Malaysian sense of graciousness is branded as MH=Malaysian Hospitality, with MH being the airline’s flight code. Malaysia Airlines holds a lengthy record of service and best practices excellence and is also one of only 6 airlines worldwide to be accredited a “5-Star Airline” by Skytrax, an accomplishment it has achieved for 4 consecutive years, 2006-2009. It has also received the accolade of “World’s Best Cabin Staff” by Skytrax for 6 times, 2001-2004, 2007 and 2009 – the most for any airline. About SriLankan Airlines SriLankan Airlines (www.srilankanusa.com) has built a tradition of excellence based on caring and warmth that is synonymous with the Island nation’s famed reputation for hospitality. Among its many accolades have been “World’s Friendliest Cabin Staff” and first runner-up for “World’s Best Cabin Staff” by Skytrax. Sri Lanka’s award-winning national carrier has a network of 43 destinations in 29 countries in Europe, the Middle East, the Indian Sub-continent, Southeast Asia, the Far East and North America. It operates an all-Airbus fleet of A320, A330 and A340 aircraft.


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SriLankan Airlines luxurious N O R T H Business Class Lounge at BIA

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he luxurious “Serendib Lounge “opened in June 2005 at the Colombo Airport. Up to approximately 150 people can relax in comfort and style. The lounge provides a panoramic view of the airport’s apron, with a floor to ceiling viewing glass. The finest cuisine, prepared by SriLankan Catering Services, is on offer with full meals and both hot and cold foods being available on a buffet at the café. There’s also a full range of beverages including beer on tap and a selection of specialty teas and coffees. The lounge includes the latest in luxury such as specially designed armchairs that recline and swivel, four separate rest areas with fully reclining Lazy Boy armchairs for passengers with longer transit times, showers, general seating, and a separate smokers’ room. For entertainment, there are two theatre-style giant TV screens with individual headphones at each seat. The lounge also provides convenient communication facilities including a phone booth and personal computers with Internet access. Unusual photos of Sri Lanka adorn the walls. A small fountain and flower displays at the entrance lend an added touch of serenity next to the reception. A unique feature is the complimentary Siddhalepa Ayurveda Spa Treatments which are given at the Serendib Lounge. Here you can indulge in spa treatment to relax you in comfort and recover from jet-lag,

re-energise and refresh with minutes prior to boarding. The Serendib Lounge has been reputed as one of Asia`s finest airport lounges.

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swenSriLankan -e Engineering

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completes two more projects for Pakistan’s Airblue

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riLankan Engineering recently carried out two major projects on two Airbus aircraft of Airblue, further strengthening its close relationship with the Pakistani airline. A major maintenance check, known as a “C-Check”, was carried out in July on one of Airblue’s Airbus A321’s, with the project being completed in fifteen days at the main hangar complex at Colombo’s Bandaranaike International Airport (BIA). Immediately prior to that, SriLankan Engineering carried out a landing gear change on an A320 aircraft of Airblue within three days.  The aircraft maintenance arm of Sri Lanka’s National Carrier, SriLankan Engineering is positioning itself as a Maintenance Repair Organiza-



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tion (MRO) for airlines in the Asian region. SriLankan Engineering possesses the prestigious industry standard EASA 145 from the European Aviation Safety Agency, in recognition of its commitment to the highest standards of professionalism in aircraft maintenance, as well as recognition by several aviation authorities in Asia. SriLankan’s Head of Engineering, D.A.G. Jayasuriya, said: “SriLankan Engineering now has an excellent reputation among airlines in the region. Through our superior service, we cultivate long-term relationships with our customers, and we are presently in discussions with yet another airline, this time from Southeast Asia, to carry out their maintenance work.”

SriLankan Engineering is presently in the midst of carrying out Cchecks on no less than thirteen Airbus A320 aircraft this year of India’s largest domestic low-fare carrier IndiGo, and has already completed three of them. SriLankan Engineering has carried out many projects in the past for Airblue, including reconfiguring of passenger cabins on two Airbus A321 aircraft, and several maintenance checks. SriLankan Engineering has notched up many impressive feats in recent times. These include two global awards from Airbus Industrie for Operational Excellence among all small airlines that operate A330 and A340 aircraft. SriLankan Engineering has a wealth of experience with Airbus aircraft, since the National Carrier itself possesses an all-Airbus fleet of A320, A330, and A340 aircraft. Over the past year SriLankan Engineering has carried out certifications on aircraft of many airlines at BIA including Air Arabia, Kuwait Airways, Kingfisher, Qatar Airways, , First Choice, etc SriLankan’s Technical Training School at BIA is also fast-gaining a reputation as a regional training ground for aircraft technicians and engineers. It too possesses EASA 147 accreditation from the European Aviation Safety Agency.


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sweTourist n-e arrivals to Sri

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UK- Largest tourism market to Sri Lanka

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ollowing the defeat of terrorism which was prevalent for over 20 years, Sri Lanka expects resurgence in inbound travel. The President, His Excellency, Mahinda Rajapakse has set a target of a hefty 2.5 million tourists to the island by 2016. Sri Lankan tourism authorities have declared 2011 as the year to visit Sri Lanka and estimate a remarkable one million tourist arrivals by the year 2011. Under the leadership of the Minister of Tourism Promotions, Hon. Faiszer Musthapha, special promotional plans are underway targeting the Indian, Middle East, Russian & Chinese markets. President of the Association of Small & Medium Enterprise in tourism (ASMET), Mr Siri De Silva said that things were picking up positively in all markets. He further added “the Free Individual Tourists or FIT move-



Lanka up by 8%

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ment is on the rise, especially in the Trincomalee & Arugam Bay areas” Srilal Miththapala, President of the Tourist Hotels Association of Sri Lanka (THASL), seconds this sentiment. He said “Hotels and Tour Operators are currently receiving numerous inquiries from foreign tour operators, who have not operated with Sri Lanka before.” Tourist arrivals to the island have already seen a significant increase. The month of June alone showed a marked rise of 8% from June last year. The main tourists frequenting Sri Lanka has been from Western Europe. Arrivals from the region showed a marked increase of 7.5% for June alone when compared with the corresponding period last year. UK, Germany, France & the Netherlands had a rising number of tourist arrivals in June, with the UK now

becoming the largest inbound tourism market to Sri Lanka during the month. According to the Managing Director of the Sri Lanka Tourism Promotions Bureau, Dileep Mudadeniya, the second half of the year will signal in more tourist numbers. “Post war we are seeing a continuing increase in tourist arrivals. Things can now only get better” Meanwhile, arrivals from East Asia increased by 13.6% with the Middle East registering the highest growth of up to 85%. The month of June has seen exceptional growth with travellers from Saudi Arabia and UAE leading the resurgence to post extraordinary growth during the month of June with Saudi travellers up by 186% and UAE travellers up by 181% compared to the same month last year. Photo Courtesy: Sagara Lakmal De Mel


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SriLankan Airlines, USA office becomes the NORTH AMERICA first corporate member of the USA- Sri Lanka Chamber of Commerce Inaugurated in New York

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EW YORK- The newly-formed USA-Sri Lanka Chamber of Commerce (USSLCC) was inaugurated at the Harvard Club on Thursday, July 23, 2009 in the presence of the Minister of Enterprise Development and Investment Promotion Honorable Anura Priyadharshana Yapa. The minister was in New York to address a large gathering of American businessmen and potential investors organized by the Manhattan Chamber of Commerce (MCC). On

this occasion, a memorandum of understanding for mutual corporation between the USSLCC and the MCC was signed by the presidents of respective Chambers. The USSLCC officially launched its website, www. usslcc.org. Sri Lanka’s National carrier SriLankan Airlines, USA office became the first corporate member of the USSLCC. Dr. Anil Vitarana who was inducted as the first president of USSLCC said one of the main objectives of

the USSLCC was to be the catalyst to tie in the public & private sector interests in promoting business with Sri Lanka in both directions. Among the other short and long term objectives were: to encourage & facilitate entrepreneurship among the Sri Lankan Diaspora; to be a resource center for U.S. businessmen wanting to do business in Sri Lanka & allow for networking opportunities; and to link up with other trade chambers in the U.S. & Sri Lanka to pursue common agendas. The USSLCC has currently introduced a limited-time discount on membership fees. For more information, please visit their website at www.usslcc.org.

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sweConsul n-e General visits SriLankan Airlines

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Office in Toronto

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Bandula Jayasekara, Consul General for Sri Lanka in Toronto recently paid a visit to the SriLankan Airlines office in Toronto. The recent visit of the

Consul General was a part of his continuous dialogue and interaction with SriLankan Airlines and to extend his support to the National Career and its staff in Toronto, headed by Mr. Lalith Wickramasinghe, Manager Canada. During the meeting both the Consul General and Manager Canada discussed ways of promoting Tourism from Canada to Sri Lanka. Mr. Wickramasinghe told the Consul General that the SriLankan Airlines office in Canada is well poised to cater to the Canadian market and the large Sri Lankan community in Toronto and Canada. Consul General Jayasekara congratulated Lalith and his staff in Toronto for reaching out to both Sri Lankans and Canadians by promoting Sri Lanka in Canada at various events. He assured his fullest support to SriLankan Airlines which is spearheading a campaign to promote Sri Lanka in Canada.

FlySmiLes

a frequent flyer programme that rewards and delights

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lySmiLes, the frequent flyer programme from SriLankan Airlines is designated to make every journey a happy one. Becoming a member of FlySmiLes is simple. Fill out a form at any SriLankan ticket office in Sri Lanka or overseas, visit the FlySmiLes Service Centre in Colombo, at Bandaranaike International Airport and on board flights. You could also visit www.srilankanusa.com simply fill out “Your FlySmiLes Application Form”. Once you

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submit your FlySmiLes Application Form your Membership Number will be e-mailed to you. To ensure you receive all your miles on FlySmiLes, please remember to quote the membership number when making your reservation and each time you check in with SriLankan Airlines. The frequent flyer programme of SriLankan Airlines has signed agreements with (American Express), (Standard Chartered) International Airlines (Malaysia Airlines and Eti-

had Airways), domestic air travel (Deccan Aviation), communications (Dialog Telekom and Travelling Connect), car rentals (Hertz), hotels (Taj Hotels Resorts and Palaces), spas (Siddhalepa). The ten partners provide services through FlySmiLes co-branded credit cards and a remarkable aspect of the partnership is that members will also earn FlySmiLes Miles (points) during their day to day activities even without travelling, simply by using FlySmiLes cobranded credit cards.


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swe n-ein USA Events

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Sinhalese New Year Festival 2009 - LA

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Sinhalese New Year Festival was held at Gardena in the suburbs of Los Angeles on 18th April. The event was well attended. A lot of traditional games were performed similar to the ones seen in new year celebrations in Sri Lanka. SriLankan Airlines participated with a FlySmiLes promotion campaign where those who signed up on that day were given bonus miles. FlySmiLes is the Frequent Flyer Program of SriLankan Airlines.

East Coast Cricket Festival 2009 - NewJersey

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he Forth Annual East-Coast Cricket Festival 2009 organized by the Ananda Collage Old Boys’ Association, East Coast Chapter, was held at Tall Timbers Park, South Brunswick, New Jersey on Saturday, 13th June and was attended by a large number of Sri Lankan and American guests from the East Coast States of USA. SriLankan Airlines participated with a FlySmiLes membership drive where non members instantly received bonus miles upon enrollment. The second prize for the Raffle Draw was an economy class return air ticket courtesy SriLankan Airlines from London to Colombo.

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e-news 34th Annual Sri Lanka Day in Denville

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- New Jersey

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he 34th Annual Sri Lanka Day organized by the Sri Lanka Association Inc, New York was held on 8th August at the Gardner Field Recreation Park in Denville, New Jersey. The event was attended by more than 500 people. There was a variety of Sri Lankan foods and desserts for visitors to feast on and when they were not eating they were glued to the cricket matches that were being played. SriLankan Airlines participated with a FlySmiLes promotion and awarded a round trip ticket from London to Colombo for the winner of the raffle draw.

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Photo Courtesy: Sagara Lakmal De Mel

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First Annual Sri Lankan Day - New England

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he First ever Sri Lankan Day in New England (covering the states of MA, RI, CT, NH, VT, ME) was held on 15 August 2009 at the NARA park in Acton, MA. The Sri Lankan Association of New England organized this event with the Recreation department of the Acton Town. Many hundreds of people including Sri Lankans and residents of the Acton town and neighboring cities gathered to be part of this event. There were many exhibit booths to showcase the Sri Lankan culture, traditions and life styles of the people and its diversity. SriLankan Airlines conducted a FlySmiLes promotion offering “Bonus Miles” for those who signed up during the day. A free cup of tea was served for every participant. In the Sri Lankan food pavilion, there were many different food such as rice and curry, hoppers, roti as well as hot dogs were served to the participants. A Raffle draw was held to raise funds for the charities in Sri Lanka run by the Sri Lankan Association in New England as well as

to support the IDP’s in Sri Lanka. First prize, a round trip air ticket from London to Colombo was given by SriLankan Airlines in USA. The grand finale of the event was a one hour long cultural show that included Sri Lankan traditional drumming, dancing and cultural items to show the diversity in art form and traditions in Sri Lanka.

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sweAsian n-eElephant Day 2009 in Washington, D.C.

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he Embassy of Sri Lanka and the Washington National Zoo celebrated the “Asian Elephant Day 2009” on 22nd August, recognizing the zoo`s two elephants of Sri Lankan lineage and the wildlife conservation work of both Sri Lanka and the Smithsonian Institution`s Washington National Zoo. The National Zoo has three Asian elephants. Shanthi and Kandula of Sri Lankan lineage. The third elephant, Ambika is from India. The day-long celebration featured not just the elephants, but free hot and iced Ceylon tea for all the zoo`s visitors and traditional dances by the Sri Lankan Youth Dance Group of the greater Washing-

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ton area. The event was a huge success with thousands of visitors attending the Sri Lankan Stalls where there were sari demonstrations, Sri Lankan music and even elephant dung commerce, including $7 pads of paper made from 75 percent recycled elephant dung. The celebrations helped generate great deal of publicity for Sri Lanka. The Embassy wishes to convey its sincere thanks to all Sri Lankan authorities / agencies such as Sri Lanka Tourism Development Authority, Sri Lanka Tourism Promotion Bureau, Sri Lanka Tea Board, SriLankan Airlines, Ministry of Foreign Affairs etc. for the valuable cooperation they extended on this occasion.


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“SaaRangaa” Cultural Show - Boston

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oston: Annual “SaaRangaa” cultural show was held on August 23rd at Babson College in Wellesley, Massachusetts. It was well attended by about 250 participants, and more than 80 performers from New England states, New York, and New Jersey showcased their talents through 21 diverse performances highlighting Sri Lankan art, culture, and heritage. Chief guest of the event this year was the Sri Lankan Ambassador to US, Mr. Jaliya Wickramasuriya. Among invited guests were Mr. Dillan Ariyawansa of SriLankan Airlines and Mr. P. Selvaraj from the Sri Lanka Embassy in Washington D.C. It was

a fabulous show at every measure with so much talent and passion for art and culture according to many participants. For many, attending and performing at SaaRangaa show is sort of an annual pilgrimage. They practice dancing, playing drums and instruments, and acting in short dramas for months to get ready for the final display of their hidden talents to the public. SaaRangaa organizing team plan and strategize the details and the execution of the show well in advance spanning several months. “It is always a joy to see people from various walks of life get togeth-

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er in one place regardless of their ethnic or religious backgrounds to showcase their talents while building mutual respect and enhancing mutual relationship” expressed by Ven. Aluthgama Dhammajothi nayaka Thero of New England Buddhist Vihara & Meditation Center (NEBV&MC). In addition, other main objectives of the show are (a) to supporting NEBV&MC financially to maintain and strengthen its services provided to the community, and (b) to support “Sirilaka Udanaya” scholarship program to help needy children in Sri Lanka especially from displaced and veteran families.

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naknaLirS S Hope For Life - Texas

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he “Hope for Life” charity dinner organized by the Project Rebuilt Team was held at the Bay Oaks Country Club in Houston, Texas on 29 August. The dinner was a resounding success with over 200 Houstonians coming together to show their support for this worthy cause. It was heartening to see the Sri Lankan American community irrespective of their religion, ethnicity, race and political beliefs gathered in harmony to lend a hand to “Project Rebuild”. The evening was filled with two classical cultural performances, a silent auction, a visual presentation of the cause and a musical performance by the young Sri Lankan Americans. SriLankan Airlines contributed a round trip air ticket from Frankfurt to Colombo for the si-

lent auction. All proceeds of “Hope for Life” will be used to provide immediate relief to the Internally Displaced People (IDP) of Sri Lanka and to rebuild their lives.

Sri Lanka Summer Picnic 2009 - New Jersey

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he annual Sri Lanka Summer Picnic organized by Dr. Anil Vitarana and colleagues was held for the fifth time at the Nomahegan Park in Cranford, New Jersey on 30 August. Among many attractions were food stalls that served hot Sri Lankan delicacies. There was also a Sri Lankan Idol singing contest, cricket tournament and a lot of games for children. A popular attraction at the event was the “Ranaviru sponsorship” tent where grateful Sri Lankan expatriates living in the New York/New Jersey area gathered to sponsor the children of heroic Sri Lankan Naval personnel of the Sri Lankan Navy. SriLankan Airlines provided a round trip air ticket from London to Colombo as the first prize in a Raffle Draw.

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Milan to Colombo direct on SriLankan Airlines

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riLankan Airlines will launch a new twice-weekly direct service from Milan to Colombo on 16th December, to enhance Italian tourism into Sri Lanka and serve the sizable Sri Lankan community in northern Italy. The new service will support the efforts of the Government of Sri Lanka to encourage Sri Lankan expatriates residing overseas to visit their native land following the Dawn of Peace. Apart from northern Italy, it will also serve travellers in neighbouring regions such as the south of France and southern Switzerland. Nishanta Wickremasinghe, Chairman of SriLankan, said: “SriLankan Airlines firmly believes that its responsibilities as the National Carrier are of paramount importance, and we are launching this service after considering the requests of the Sri Lankan community in the region, and carefully studying the tourism potential as well.”

Milan is Italy’s second largest city with its metropolitan area having a population of 7.4 million. It is considered one of the major financial centres in Europe. The National Carrier launched services to Rome last December, which serves the southern and central regions of Italy, and will continue to fly twice-weekly to the Italian capital. Major tourism markets, including those in Europe, are expected to relax their travel advisories for Sri Lanka following the Dawn of Peace, and the National Carrier is supporting efforts to enhance awareness of Sri Lanka as a destination of choice through a number of marketing campaigns. SriLankan is also working hand in hand with the Sri Lanka Tourism Promotions Bureau and the country’s travel industry. The Milan service will also offer one-stop flights via Colombo to such popular Far Eastern destinations as

NOR T H Lumpur, AMERICA Bangkok, Singapore, Kuala Hong Kong, Tokyo, and Beijing, plus six cities in India, and also the Maldives which is a favourite holiday destination of Italian tourists. With the addition of Milan, SriLankan will expand its route network to 44 destinations in 29 countries across Europe, the Middle East, the Indian Subcontinent, the Far East, and North America. SriLankan briefly served Milan in 2000/2001. Despite the worldwide slowdown in air travel due to the global economic meltdown, SriLankan is continuing to strengthen its route network by launching services to selected destinations, and by strengthening its codeshare network with partner airlines. In June 2009 SriLankan expanded its network to Los Angeles, Sydney, Melbourne, Jakarta, and Seoul through an enhanced partnership with Malaysia Airlines. Last October, SriLankan expanded its partnership with Etihad to cover Geneva, Dublin, Munich, Brussels, Manchester, and Amman. The Milan flights, on modern Airbus A330 and A340 aircraft, will operate on Wednesday and Saturday. Wednesday’s flight UL565 will operate on the route Colombo-Paris-Milan-Colombo, while Saturday’s flight UL 555 will fly Colombo-FrankfurtMilan-Colombo. Every seat on SriLankan’s widebodied fleet has a Touch Screen Entertainment System with over 40 Movie, Television and Radio channels, and 16 Interactive Games. Business Class travellers can also choose from a selection of latest and classic movies in the on-board video library.

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Events in Canada

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Metro Pulse Sports Inaugural Open Badminton Championships - Toronto

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etro Pulse Sports had their first Badminton Tournament for the year 2009/2010 season at Seneca College, Don Mills, Toronto on May 2nd. The event was sponsored by SriLankan Airlines. The ultimate Badminton Champions

in the Mixed Doubles category were provided two return air tickets courtesy SriLankan Airlines from London to Colombo. Lalith Wickramasinghe, Manager Canada was present for the tournament and handed out the medals to the winners.

Car Raffle Draw Brampton Buddhist Mission Centre - Toronto

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he Committee of Brampton Buddhist Mission Centre in Brampton, Ontario, Canada conducted a Car Raffle in aid of the Centre to achieve its mission and vision and charitable objectives. The raffle draw was held on May 17th at 45 Avondale Blvd in Brampton. The 2nd prize was a round trip air ticket from Toronto to Colombo via London courtesy SriLankan Airlines.

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swe n-e Cricket Tournament” and ‘Dinner Dance’ “Tri-City

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riLankan Airlines, the National Airline of Sri Lanka recently participated in the “Tri-City Cricket Tournament” and ‘Dinner Dance’

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organized by the “Sri Lanka Canada Association of Ottawa”. Cricket teams from Ottawa, Montreal and Toronto took part in this exciting

annual event, held on 1st and 2nd August at the McCarthy Cricket grounds in Ottawa and attended by a large gathering of cricket fans. At the dinner dance held on 1st August, SriLankan Airlines gave away a free round trip air ticket from London to Colombo, to the lucky winner of a Raffle Draw. During the Tournament, SriLankan Airlines conducted a “FlySmiLes” promotion campaign offering ‘Bonus Miles’ for those who signed up during the event. ‘‘FlySmiLes’ is SriLankan Airlines Frequent Flyer Progam. It is open for free sign up for anyone over the age of 18 years.

High Commissioner for Sri Lanka in Canada hosts a dinner at his residence in Ottawa

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dinner reception was hosted on August 2, 2009 by His Excellency Mr. Daya Perera, High Commissioner for Sri Lanka in Canada at his Ottawa residence, SriL-

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ankan Airlines made an entertaining multimedia presentation about Sri Lanka and SriLankan Airlines. The High Commissioner welcomed the 200 plus guests and


SriLankan thanked them for their presence and gave a brief description about the investment opportunities and advantages Sri Lanka currently offers. Lalith Wickramasinghe, Manager Canada representing SriLankan Airlines thanked the High Commissioner for the opportunity given to them. Dillan Ariyawansa, Sr. Vice President for USA, Canada & the Caribbean, Ajith De Alwis, Operations Manager & Gail Ragel, Ticketing & Reservations Agent were present at these events. Among the items featured in the presentation was a video about life in Sri Lanka in the bygone years of pre and post colonial era. Sri Lanka gained independence from British Rule in 1948 and for the most part in its 2500 old glorious history; Sri Lanka glowed in peace, tranquility and racial harmony. Year 2009 marked a milestone in Sri Lanka’s history when a decade’s long brutal internal conflict that ravaged this beautiful Island came to an end, rekindling much hope for its entire people. The stunning video presentation was done in a perfect outdoor setting to the delight of all and was followed by a sumptuous dinner. Many guests were touched by what they saw and some would undoubtedly have taken a nostalgic journey down memory lane of the Sri Lanka that they knew and left behind, to live here in Canada and elsewhere. SriLankan Airlines has its own offices in Canada and USA and can be contacted on telephone 1-888-4319111 (Canada); 1-877-915-2652 (USA). www.srilankanusa.com or www.srilankanca.com

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Photo Courtesy: Sagara Lakmal De Mel

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Aranin Lak Deranata” swen-e (From “Hima Snow Haven To Mother Lanka)

ACIREMA HTRON

A

fundraiser concert organized by the “Sarasavi Cultural Troupe”, was held at the Don Bosco Auditorium in Etobicoke, Ontario Canada on 15 August and attended by a large gathering of over 500 people.  SriLankan Airlines co-sponsored this entertaining event and donated a free round trip air ticket from London to Colombo towards a  raffle draw.  All proceeds of “Hima Aranin Lak Deranata” are in aid of a project to improve the educational facilities of children in the war torn regions of North and East Sri Lanka.

Nirtha Ranga, Ottawa

‘N

irtha Ranga” a cultural show organized by the Sri Lanka Organization for Culture and Arts was held on 22 August at the Kailash Mital Theatre at the Carleton University in Ottawa, Canada. The event featured a variety of Sri Lankan traditional dances & live drumming with guest artists from Sri Lanka. SriLankan Airlines cosponsored this event.

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SriLankan Male

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India

Do you know about the Special Deals on SriLankan Airlines??? S

riLankan Airlines North America has been offering attractive fares to Sri Lanka and beyond via both the Atlantic and pacific routes. For “Fall’ and “Winter” travel this year, SriLankan has introduced “Early Bird Specials” to Colombo and South India for travel effective September all the way until 31 March 2010 . Passengers may extend their journey from Colombo to Male, India, Singapore, Bangkok and Kuala Lumpur, Hong Kong, Tokyo by paying a little extra, a unique value added feature offered only by SriLankan Airlines.

Singapore

In July 2009, SriLankan introduced a code-share flight with Malaysia Airlines via the Pacific from Los Angeles to Colombo via Kuala Lumpur offering excellent connections. Passengers may also take a stop in Kuala Lumpur. If they wish to do so, at no additional cost. The SriLankan Airlines “Student Discount” is yet another unique feature available to the student community in North America. SriLankan recently removed the “12-25 Years” age barrier making the discount available for all students above 12 years and are enrolled full time in an educational establishment in the USA or Canada.

Bangkok

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swen-e

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Frequently asked questions

ACIREMA HTRON

by Our passengers

• Where can passengers buy tickets in USA and Canada? SriLankan Airlines has many appointed agents in USA & Canada who are specialized to handle passengers travelling on SriLankan Airlines. Passengers may also call the SriLankan Airlines offices on 1 877 915 2652 (USA) or 661 250 8287 (LA) or 1 888 431 9111 (Canada). For more information please visit. www.srilankanusa.com and www.srilankanca.com. • How does SriLankan Airlines take passengers to Colombo from USA? SriLankan Airlines offers interline connections via the Atlantic & Pacific from USA to SriLankan Airlines gateway points in Europe namely London, Frankfurt, Paris and Rome, and from the Pacific via Tokyo, Beijing, Singapore and Kuala Lumpur. • How can I enroll for  FlySmiles? Easiest would be to enroll via the ‘FlySmiles’ website (www. flysmiles.com) . Passengers can also contact the SriLankan Airlines offices for enrollment assistance.   • Do I get any bonus miles? Yes, passengers who fly within

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6 months of enrollment are offered 3000  Bonus Miles, in addition to the flown miles credit. • Can I reserve seat numbers when I make my reservation/purchase the ticket? Passengers who are members of SriLankan Airlines’ FlySmiles Frequent Flyer Progam can reserve their seats in advance. This facility is also extended to  families traveling with small children, passengers needing special assistance and so on.     • Is SriLankan Airlines competitive with direct airlines in USA? Yes we are and most of our passengers prefer our nonstop direct services from Europe to Colombo and also the SriLankan Airlines hospitality on board. Passengers can opt to take a stopover in Europe at their convenience.   • Do you take passengers beyond Colombo and are there any special fares? Yes we do take passengers beyond Colombo. SriLankan Airlines has a unique facility where passengers can travel to India and Far East (Singapore, Bangkok and

Kuala Lumpur) with a minimum charge ranging from USD 50 to USD 150. • What is the baggage allowance SriLankan Airlines offers to USA/ Canada originating passengers (Adults and Infants)? SriLankan Airlines follows the same baggage allowance as the Atlantic / Pacific carriers.   Cabin Baggage:  7 kgs/ 15 lbs    • I heard that SriLankan Airlines is offering Student Discounts? Yes, we are offering student discounts without any age barrier as long as the student is registered as a full time student in a recognized Educational establishment in USA or Canada. • I am traveling by myself with 2 small children ages 18 months and 6 months. Is this  permiited? “Infants ’ under 2 years of age, are not entitled for a separate seat and must be carried in the same seat as that of the accompanying adult. Only 1 infant is allowed per adult. Therefore, a second seat must be purchased to  enable one of the infants to be seated separately.


SriLankan • Can I check-in online for a SriLankan Airlines flight from London, Paris or Frankfurt and collect my boarding pass beforehand, here in Canada/ USA? This facility is currently not available. However, passengers and their baggage are usually thru-checked to the final destination by the carrier at the first point of departure.   • My mother is travelling alone, cannot speak any other language than Tamil, and is elderly, can SriLankan help her during transfers and at the destination? This is certainly possible and SriLankan goes to great lengths in taking care of its passengers,   particularly the sick and elderly. It is very important that passengers notify their booking agents, or the airline about the special needs well in advance to ensure all arrangements are in place.    • I am travelling with Air Canada from Vancouver to London and with SriLankan  from London to Colombo. My ticket is in economy class, can

I upgrade to business class for your flights only? Yes. There are 2 ways: 1. This can be pre-arranged by paying a “special upgrade surcharge’ before leaving Canada or; 2. Passengers can do a last minute airport upgrade ( in this case,  at London Heathrow airport), by paying an upgrade fee of USD 750 one way (subject to seat availability). Airport upgrade facility is available at Frankfurt, Paris as well as other airports  where SriLankan flies. • Can a Permanent Resident of  USA or Canada holding a Sri Lankan passport, travel to Sri Lanka via Frankfurt? Permanent residents of USA and Canada  also certain other countries can  transit via Frankfurt or Paris without a visa.  • Can Sri Lankan Passport holders stay over-night  in London these days? According to current information, passengers fulfilling certain criteria (such as a visa for Canada/USA and onward tickets etc) are permitted to transit

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UK without a visa and may be allowed to leave the airport, at the discretion of UK immigration authorities. • If I flew on SriLankan Airlines from Chennai, via Colombo to London and from London to Los Angeles with United Airlines and my luggage was missing who is responsible to locate my bags? Passengers who miss their luggage or any items from there luggage must file a “Missing Baggage Report”  before leaving the airport, custom area. The airline who issued the “Report” is responsible to carry out the search process even though there  were other airlines involved in the passenger’s journey.     • Is there a baggage storage facility at Colombo Airport? Yes. There is a 24 hour service left luggage counter at the outer porch of the arrival terminal. • Does SriLankan Airlines accept pets for carriage? Yes. Pets are allowed to be carried by prior arrangements and subjected to certain conditions.

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East Coast

379, Thornall Street, 6th Fl, Edison, NJ 08837 Tel: 732 205 0017 Fax: 732 205 0299

West Coast

26216, Ridge Vale Drive, Newhall, CA 91321 Tel: 661 250 8287 Fax: 661 250 8256

Canada Office

170, Sheppard Avenue East, Unite 301, North York Ontario. M2N3A4 Tel: 416 227 9000 Fax: 416 227 0843

E-mail: sales@srilankanusa.com

www.srilankanusa.com Designed by: Sagara Lakmal De Mel Tel: +94 777 368849 | E Mail: mediaambassadors@email.com

e-news – Vol.1/Issue 2 / Oct-2009  

SriLankan USA e-news North America Vol.1/Issue 2 / Oct-2009

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