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KANA SOFTWARE to Showcase Service Experience Management (SEM) Solution at the Gartner Customer 360 Summit Meet with Customer Service Thought-Leader and KANA CTO, Mark Angel, in Booth CC Sunnyvale, CA – March 30, 2011 – KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 – April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA’s new approach to deliver adaptive service experience with KANA SEM. Features include: Agent Desktop, Business Process Management, Case Management and Knowledge Management. Take a tour of KANA SEM in Booth CC to see how this solution: * Allows you to balance the competing demands of your customers and business * Enables you to monitor your key metrics in real-time * Delivers consistent service across all the channels you’re already using * Gives you complete control of the service experience About KANA Software, Inc. KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer interests with business goals. Service Experience Management uniquely unifies business process, case and knowledge management for customer service organizations. It leverages KANA's expertise in delivering consistent service across all communication channels, including email, chat, call centers, and Web self-service. KANA's customer service experience Management solutions allow companies to control every step within each customer interaction to deliver the ideal service experience. KANA's clients report double-digit increases in customer satisfaction, increased revenue growth while reducing


contact center costs by an average of 20 percent. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. KANA is backed by Accel-KKR, a technology-focused private equity investment firm. Connect with KANA by visiting us online at www.kana.com, on Twitter (KANASoftware) and on Linkedin (KANA Software). About Gartner Customer 360 Summit The Gartner Customer 360 Summit is a comprehensive event offering the latest customer strategies and technologies, how those technologies affect your customer relationship initiatives, and what organizational and cultural changes must occur to meet your company’s goals. Additional information is available at www.gartner.com/us/crm. Related LInks customer service solutions customer service consulting agent desktop eservice


KANA SOFTWARE to Showcase Service Experience Management (SEM)