A Scintillating Rendition with Customer Service Solutions Listening to customers and delivering correct responses is highly essential in a business. A business that does not care to address the concerns of the customers will end up in a disastrous situation. The facilitation of enhanced business communication through the internet medium has helped businesses to enjoy remarkable benefits. The customers of today are more enthusiastic to use the internet for expressing their opinions and suggestions as they want the companies to implement corrective actions without delays. Those who are able to incorporate the changes suggested by the customers are sure to have an edge over the rest. Emails have become an inseparable component in our lives. Every business uses the email system to accept inquiries, requests and complaints from their customers. However a majority of them are unable to cope with the growing demand leading to delays in email responses resulting in dissatisfactory customer Experience Management. In order to maintain a steady growth of clients businesses have to employ solutions that can provide personalized email response services and elevate the customer service software levels. There is a need for a comprehensive customer service solution that deploys automated processes for capturing, documenting, interpreting, routing and prescribing the answers. The solution needs to be equipped with capabilities to handle any amount of email inquiries without affecting the performance levels adversely. An intelligent message handling system that delivers quick and consistent responses should be enforced. The solutions should deploy secure messaging practices for safeguarding all confidential interactions. They should provide highly integrated knowledge management tools that eliminate the need for any agent training. The customer service solutions should provide flexible reporting facilities which will help in improving the performance of the contact centers. The solutions should provide competent tools for leveraging the productivity of the agents. An agent desktop that populates outgoing emails with the most suitable solutions, which delivers an email response pre-filled with customer data based on the nature of the content, phrase selection, user-defined hotkeys and a general history which maintains the service interactions across channels is an intelligent requirement for producing the most desirable results. The role of social media for business gains is unquestionably immense. Revenue earning potentials are high if wise methodologies are implemented. A business needs a compelling Social CRM tool that can provide continuous, real-time and in-depth analysis of data obtained from the social media sites with online feedbacks through emails and surveys so that prompt action is taken and customers are provided with an unforgettable service experience.
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Published on Oct 11, 2011
Listening to customers and delivering correct responses is highly essential in a business. A business that does not care to address the conc...