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K3 MANAGED SERVICES CASE STUDY

METALTECH PRECISION K3 MANAGED SERVICES ARE PLEASED TO ANNOUNCE THAT METALTECH PRECISION LTD HAVE CHOSEN K3 AS THEIR BUSINESS CONTINUITY PARTNER

Metaltech Precision Ltd offer a range of high-precision machining and fabrication facilities rarely matched in the subcontract industry. Implementing lean manufacturing techniques and shop floor data collection, we are able to remain at the forefront of sub-contract manufacturing. Metaltech have developed an operating culture that relentlessly pursues the elimination of waste, variability and inflexibility which is required to compete in today’s world-wide marketplace. Core to Metaltech’s success has been a commitment to using leading edge technology to assist in providing a quality of service to our customers and marketplace. We spoke to Paul Smith, IT and Planning Manager, and this is what he had to say.

APPLICATIONS

BUSINESS SUPPORT

BUSINESS CONTINUITY

ONSITE DEVICES

NETWORKING & COMMUNICATIONS

THE CLOUD


“PROTECTING 30 YEARS OF GROWTH & KNOWLEDGE IS CRITICAL FOR METALTECH PRECISION” Paul Smith, IT and Planning Manager

Who are Metaltech? Metaltech Precision Ltd offer a range of high-precision machining and fabrication facilities rarely matched in the sub-contract industry. Implementing lean manufacturing techniques and shop floor data collection, we are able to remain at the forefront of sub-contract manufacturing.

As a lean manufacturing organisation, time is of the essence and speed of access to planning, material and production data is crucial at all times. Understanding our data and processes, K3 Managed Services have been able to help us identify potential threats and plan for them in advance of them ever becoming an issue for us or our customers.

Metaltech have developed an operating culture that relentlessly pursues the elimination of waste, variability and inflexibility which is required to compete in today’s worldwide marketplace.

Why did Metal Tech decide to go for a business continuity solution such as the K3 VAULT? Like many manufacturing organisations of our size Metaltech had historically taken daily backup tapes which had started to cause problems and concerns.

Core to Metaltech’s success has been a commitment to using leading edge technology to assist in providing a quality of service to our customers and marketplace. Why is a robust Business Continuity plan a necessity for Metaltech? We have a commitment to service for our customers, employees and suppliers that is paramount to the way in which we do business, system availability is therefore crucial to our day to day operations. We realised that lack of access to the system can be caused by a number of known and often simple problems. Business Continuity planning isn’t just about preparing for massive, worst case scenarios, it is about being able to manufacture and transact effectively following even minor issues such as server hardware breakdowns.

Over time the sheer mass and volume of information had increased to such an extent that it was taking several hours to run an overnight backup and the entire process was very cumbersome, time consuming and added unnecessary risk to our business. It is often way too easy to say “We use a backup tape” but when we looked into the costs for recovering data it could easily run into tens of thousands of pounds, needing the involvement of data recovery specialists and with no guarantee of ever getting it back.


We asked ourselves if we really wanted to take the risk of losing the details for EVERY customer account, each stock record, all sales and transaction history by storing it on what is essentially the same medium as a magnetic Beta max tape!

K3 Managed services have taken the time to get to know us, they know our core business systems, how they work and most importantly, they understand how we want to grow as a business and are prepared to help us get there.

By comparison, the cost of implementing a robust business continuity plan pails into insignificance when balanced against the risk of losing our core information.

The support provided to Metal Tech is Excellent and I can’t fault it. Every issue is logged, tracked and always resolved to my satisfaction.

Tapes are of course one way of protecting ourselves but when they go wrong, the consequences can be catastrophic. We also knew that having a full backup tape was potentially only part of the problem, if the server was ever down for a number of days then where exactly would we restore the tape to? We had heard the horror stories of backup tapes failing or worst still, where the tape works but there was no server upon which to restore it! Why go for a Cloud based backup? The “Cloud” is being touted everywhere as the saviour of all things IT but realistically, all we are interested in was how it could remove the time wasted on “tinkering” with IT as opposed to “Thinking” about how it could drive the business forward. On that score, K3 did a great job of helping us understand what the cloud is and what it can (and more importantly couldn’t) deliver and the basic premise about availability, security and a faster recovery time made it the natural choice. Why now? The cloud has matured and the new wave of technology can really assist and help SME companies like ourselves do business better, gone are the days when leading edge technology is only within reach of large corporates. Why K3? Before implementing the SYSPRO ERP application, we ran the business on a series of spread sheets and with IT support being provided on an ad-hoc basis by a local IT provider. When we chose SYSPRO we also chose to work with K3 Managed Services and I must say that their input has been invaluable to our business.

I have always been conscious that I spent a lot of time worrying about IT, by using this solution I remove this fundamentally crucial IT requirement and focus instead on strategic initiatives that drive the company forward. Metaltech create long lasting relationships with our customers and suppliers, fostering partnerships that mutually deliver on our promise of total quality. In the case of SYSPRO and K3, “Managed Service” does exactly what it says on the tin and we all benefit because of it.


“K3 MANAGED SERVICES HAVE TAKEN THE TIME TO GET TO KNOW US, THEY KNOW OUR CORE BUSINESS SYSTEMS, HOW THEY WORK AND MOST IMPORTANTLY, THEY UNDERSTAND HOW WE WANT TO GROW AS A BUSINESS AND ARE PREPARED TO HELP US GET THERE. ” Paul Smith, IT and Planning Manager

K3 Managed Services Baltimore House, 50 Kansas Avenue Salford Quays M50 2GL Tel: +44 (0)161 876 4498 info@k3managedservices.com www.k3managedservices.com

About K3 K3 Managed Services designs and delivers hosted and cloud computing solutions to users in over 20 countries. Operating out of ISO 27001 Data Centre facilities in Edinburgh, London and New York; K3 provides Microsoft based business planning and management solutions principally to retailers and manufacturers. We specialise in end-to-end IT solutions to help you gain more from your investment in people and technology. Our flexible portfolio allows us to tailor solutions to your needs; reducing costs, reducing risk and adding value. K3 Managed Services are part of K3 Business Technology Group Plc, an AIM listed business systems solutions group with over 3,000 customers globally including large to mid-tier retailers, manufacturers and distributors. With this significant and growing customer base, K3 is one of Microsoft’s largest channel partners in the UK and is a member of Microsoft’s ‘Inner Circle’ Club which is reserved for the top 60 partners worldwide.


K3 Vault Metaltech Case Study