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K3 Managed Services CASE STUDY

D C Leisure management Ltd A leader in its field, D C Leisure Management Limited (DCLM) specialises in the development and management of leisure facilities in partnership with local authorities throughout the UK.

A leader in its field, D C Leisure Management Limited (DCLM) specialises in the development and management of leisure facilities in partnership with local authorities throughout the UK. With a 13 year track record of optimising the performance of public leisure centres so that they can better serve the local community and achieve both economic and social objectives, DCLM has already implemented improvements of real worth in urban and rural leisure communities spanning 118 sites and 30 clients.

Situation With an IT system campus of approximately 110 remote sites distributed throughout England, almost all with their own local server, a further head office server farm of some 20 servers and over 1,500 desktop PCs spread across the country, the sheer quantity of devices made it extremely difficult and time consuming for DCLM to effectively manage asset management and patch update, effectively opening DCLM to risks from being unable to prove licensing compliance, as well as a potential security and virus risk as it was virtually impossible to ensure that all personal computers and servers were running the latest security patches and anti-virus definitions.

Networking & communications

security & compliance

business support

BUSINESS CONTINUITY

On site devices

Applications


“we rely heavily on our it infrastructure. we needed a solution that would reduce costs, implement and enforce policies, monitor server performance and identify potential problems before they could impact our network performance” Phil White, IT Manager

Additionally DCLM’s IT Manager, Phil White was aware that with such a diverse server network, a solution needed to be implemented that would allow efficient network monitoring so that proactive actions could be taken before issues escalated and servers failed. “We rely heavily on our IT infrastructure,” explained Phil White. “We needed a solution that would reduce costs, implement and enforce policies, monitor server performance and identify potential problems before they could impact our network performance.” Solution DCLM approached K3 to explore how the K3 Network Management Service could ensure software licensing compliance, minimise security and virus risk, identify and react proactively to potential failures, and reduce network management costs. One advantage, immediately identified by Phil White was the K3 Network Management Service was web-based service and, in addition to being remotely deployed across a large and disparate networks, would also provide DCLM IT staff with portal access, so that they could monitor the asset list for each site, view the health status of their network and receive instant notification of action alerts. K3 also provides DCLM with a nationwide, on-site-repair managed service against strict SLAs to ensure that the entre hardware infrastructure (PCs, printers, servers, etc.) remains up and running.


Outcome Now live, the K3 Network Management Service has had a dramatic effect upon the day-to-day activities of DCLM’s IT department. With real-time, proactive monitoring in place, staff are now free to focus on core activities instead of reacting to issues when they have already escalated. The same service also provides Phil White with the peace-of-mind that all personal computers and servers are now running the latest security patches and anti-virus definitions, greatly increasing overall network security and reducing the threat of attack. And as the service is web-based, Phil White and his staff can monitor performance from any location. • Computer Audit and Discovery provides automatic audits of DCLM’s servers, workstations and remote computers allowing an instant view the complete inventory. • Remote Desktop Management delivers the tools needed for secure remote access to all of DCLM’s computers with

complete administrative control over remote control functions, including passwords, notification method, screen mode and control level. • Patch Management to keep DCLM’s servers, workstations and remote computers up-to-date with the latest security patches and updates. • Network and Computer Monitoring, with a 360 degree view of the network so that potential issues can be headed off before they become problems. • Windows event log monitoring and alerts provides proactive userdefined monitoring with instant notification of problems or changes so that DCML’s IT department can proactively manage its systems and keep the organisation running. • Software deployment, delivering easy, fast and reliable software deployment for DCLM’s entire computing infrastructure.

• Nationwide on-site hardware repair service provides DCLM with security and piece of mind.


Dclm approaced K3 to explore how the k3 network management service could ensure software licensing compliance, minimise security and virus risk, identify and react proactively to potential failures and reduce network management costs.

K3 Managed Services Baltimore House, 50 Kansas Avenue Salford Quays M50 2GL Tel: +44 (0)161 876 4498 info@k3managedservices.com www.k3managedservices.com

About K3 K3 Managed Services designs and delivers remote IT support and monitoring services as well as being a specialist in hosted and cloud computing solutions to users in over 30 countries. Operating out of ISO 27001 Data Centre facilities in Edinburgh, London and New York; K3 provides Microsoft based business planning and management solutions principally to retailers and manufacturers. We specialise in end-to-end IT solutions to help you gain more from your investment in people and technology. Our flexible portfolio allows us to tailor solutions to your needs; reducing costs, reducing risk and adding value. K3 Managed Services are part of K3 Business Technology Group Plc, an AIM listed business systems solutions group with over 3,000 customers globally including large to mid-tier retailers, manufacturers and distributors. With this significant and growing customer base, K3 is one of Microsoft’s largest channel partners in the UK and is a member of Microsoft’s ‘Inner Circle’ Club which is reserved for the top 60 partners worldwide.


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