Amway’s Solution for Optimal Purchase Order Management Purchase orders are the lifeline of any supply chain and Amway’s business model requires great flexibility in managing them. Utilizing K-Rise Systems’ Vendor Self-Service Portal, Amway is able to enforce its guidelines while also giving suppliers the flexibility to make changes. notifications2, track past and current orders, revise purchase orders, and the ability to change the supplier’s pickup location as well as the ability to view and print purchase orders. Invoicing features were also near the top of Amway’s wish list, with the necessity for suppliers to be able to create an invoice based on an existing purchase order authenticated in JD Edwards, as well as the ability for these suppliers to include additional charges for both direct and indirect orders. Viewing the status and history of both types of orders was a must-have for the company as well.
Alticor / Amway is the world's #1 direct selling business, ranked by 2012 global sales of $11.3 billion in the Direct Selling News Global 100, and based on the efforts of more than 3 million Amway distributors and more than 21,000 employees in more than 100 countries and territories worldwide. Founded in 1959 by entrepreneurs Rich DeVos and Jay Van Andel, and based in Ada, Michigan, U.S., Amway offers consumer products and business opportunities that are supported by a global agribusiness, manufacturing and logistics supply chain. More than 900 scientists, engineers and technical professionals work in 75 R&D and quality assurance labs worldwide to support product development and create a culture of scientific excellence. Top-selling brands for Amway are NUTRILITE™ vitamin, mineral and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems. For company news, visit http://globalnews.amway.com/. In 2011, Amway needed to allow non-EDI1 suppliers access to real-time data from JD Edwards as well as other systems, including its JDA Transportation Software. Little interaction between JD Edwards and JDA occurred at this time, posing an issue for Amway’s internal users. The company also needed self-service functionality for its suppliers, such as direct and indirect purchase order management, including features such as the ability to acknowledge orders, receive shipment
The company approached K-Rise Systems, Inc. with these challenges and the two companies worked together in setting a go-live date of late December 2011; five months after the initial meeting. K-Rise Systems implemented its Vendor SelfService Portal, enabling users and suppliers to easily communicate about purchase order acknowledgements and revisions based on various order types. In December, 2011, Amway’s Supplier Order Management Portal went live. Integrated with real-time data, Amway’s suppliers could revise purchase orders, split lines3, and acknowledge entire orders or simply acknowledge cancellations on one or more lines. Upon logging in, suppliers can begin working with purchase orders and search these orders based on their statuses. These statuses can be managed and certain lines within a purchase order can be acknowledged. Line splits can also be performed by suppliers needing to perform this operation as well. A popup window appears after suppliers split or acknowledge certain lines confirming that JD Edwards has successfully updated. Suppliers also have the ability to view a variety of purchases orders, including those that are closed. This is another method to confirm that any updates made within the portal have been processed in JD Edwards. Line splits, as previously mentioned, allow suppliers to report and take action on those purchase orders that contain multiple