Page 1



Auxiliary Services, Facilities, Institutional Research, International Center, Student Academic & Financial Services, Student Affairs, and Student Communications

Spring is (hopefully)in the Air... With the first three wintery months of the New Year almost behind us, we eagerly await the spring season. This time of year does provide me with new hope and an optimistic perspective for renewal as the days grow longer and the weather becomes more conducive to outdoor activity. We now turn our sights to third term events that are steeped with Wildcat traditions. From Award Ceremonies, Community Service Projects to Wahoo and Commencement, we rejoice in the accomplishments, engagement and success of our students. This time of the year also highlights the importance of our work as professionals facilitating and guiding students to venture beyond their comfort levels and take hold of the opportunities that they might have otherwise allowed to pass them by. As the old sports analogy goes "...we miss 100 percent of the shots we never take..." That's why we play such a critical role in students' holistic development and maturation, knowing that our impact has an equal effect on their personal and professional success. So don't think for a moment that your interaction with students and/or parents doesn't leave a lasting impression of who we are and what we espouse as an institution or department. We are all the face of Johnson & Wales University. In the words of Gandhi "...Be the change you want to see in this world..." Regardless of our role, let us not forget the impact we have in motivating our students to achieve the change they wish to see in the world. Warm Regards, Ronald L. Martel, Ph.D Vice President for Student Affairs and Dean of Students

Commencement Website Redesign Derek Lavoie, student communications specialist

This year, the commencement website underwent a redesign. Visitors can now enjoy a site that is easy to navigate, mobile-friendly, and stylish. The site is the primary source for commencement information-that includes dates & times, arrival instructions, guest information, photos & webcast information, travel & accommodations, cap & gown instructions, and digital copies of the programs for each ceremony. Please visit and bookmark commencement/providence/. Another source of information is the JWU Providence Commencement Facebook page which provides timely updates and reminders. Graduates can also select one of our #JWU14 cover photos to use on their own profiles! Visit http://www. to like the page and click the Photos button to view the 2014 Commencement Cover Photos album.

JWU Commuters Access Helpful New Apartment Search Software


Dameian Slocum, associate dean of student development & Melissa Frost, administrative assistant

n February 17, JWU launched a new resource to assist Commuting Wildcats in seeking off-campus housing. JumpOffCampus (JOC), a map-based apartment finder, allows students to search accommodations in relation to academic buildings, campus hotspots and public transit. The over 330 registered users to date can search through the ever-changing list of active properties in Rhode Island and nearby Massachusetts. Additionally, those going on internship can look for apartments throughout the network in other cities and locations. With JOC students can also: • Search accommodations and save favorite listings • Contact their favorites with a single email message • Share their progress with friends, roommates and family • Leverage the fully-functional roommate finder • Search the classifieds for furniture and other goods from their peers, and post items, too • Post and search for sublets both locally and across the growing JumpOff Campus network (especially helpful for summer internships) JOC has a “Learning Center” in which students can watch videos on apartment inspections, sublets, getting a security deposit back and other topics. Additionally, there are checklists that conveniently detail necessary items for various activities. Students can also view the JWU Code of Conduct, Good Neighbor Policy and JOC’s blog.

Battle of the Campus By Patricia Cross, student activities schedule coordinator


n Friday, May 2, Battle of the Campus will take place at 10 a.m. on the Scott's Miracle Gro Athletic Complex. This is a 30-year JWU tradition, but is the first year the event will be hosted on campus. The program will feature field day activities in which teams compete to be declared the winner along with bragging rights as the best team on campus. For the first time, all faculty and staff are invited to come out to support the student teams and also participate in the fun. Teams require a minimum of 10 participants but no more than 20 participants, with an an equal number of male and female participants. Below is a list of event activities: • Tug of War • Egg Relay • Pyramid • Wheelbarrow races • Art Wars (painting canvas) • Mystery Event This is a great oppportunity to showcase school pride, interact with students, and maybe win a trophy to show off to your colleagues! If you are interested in registering a team, contact Patricia Cross at by Friday, April 4. Whether you participate or cheer on others, stop by to support this year's Battle of the Campus!

At YOUR Service In all our correspondence it is essential that we all adhere to the university standards. When in doubt, check out: pdf For instance, did you know? JWU When referring to the university, spell out the entire name on first reference (Johnson & Wales University). Subsequent references should be Johnson & Wales or JWU (not J&W nor J&W University). NAMES When referencing a building or space, do not add "the" before the name unless "The" is part of the formal title. See the Department Names section of the Glossary. RESIDENCE HALLS "Residence hall" is the term used to describe the buildings where students reside. Do not use the word "dormitory" or "dorm." TERM Use the word "term" not "trimester." UNIVERSITY University is only capitalized when it is used within the full name of the university or within the full name of a department, office or other entity. For example, when referring to JWU as "the university", it is not capitalized.

Notes of Appreciation  Kudos to the following employees for their dedication to our students and going the extra mile. Diane Signore and Walter Cross, bus drivers, purchased boots, socks and shoes for a student from Lithuania. They discovered his need when he got on a JWU bus in sneakers on a very snowy day. Phil Brady, electrician, helped a student with a flat tire in the bitter cold. I just wanted to recognize Phil for helping the students because that is what it is all about. He could have walked away, but didn't. -Debra Chace Tammy Harrigan, university registrar, helped a student resolve a transcript issue. Thank you so much for all your help. This is very exciting for me as hopefully now I can finish my degree after all these years! It is nice to see there is still excellent customer service out there with people willing to go out of their way to help. I know we all wear may hats and are all very busy so I really appreciate you going the extra mile for me.

If you would like to thank a colleague or share a note of appreciation from a student, co-worker, employee or manager in the next issue of Connections, please contact Diane Riccitelli ( or ext. 4904).

JWU Student Services Hall of Fame Congratulations on your accomplishment!

New Student Orientation Takes Another Award Heather Kessler, new student operations coordinator, who served as a member of the National Orientation Directors Association (NODA) committee and co-hosted the case study portion of the conference, won the NODA Region IX Outstanding New Professional Award. Congratulations Heather!

Heather Kessler displaying her award

Professional Learning

Party Like it's 1914: Introducing Founder's Week Ian Martin, associate director of student activities for events


t's time to celebrate! This year, JWU's annual Spring Week festivities will be enhanced and appropriately renamed Founder's Week in recognition of the Centennial Celebration. Annual events such as the UIB: Campus Events-sponsored Spa Day, Bingo, and Wahoo 3K race will join featured campus traditions, namely Battle of the Campus and the Wildcat Wahoo Carnival, to forge a week celebrating the spirit of JWU's founding. Additional events, such as academic showcases and an alumni all-class reunion, are also in the works. These exciting and dynamic festivities will be held from Monday, April 28 through Sunday, May 5 and will showcase the JWU community's pride and spirit. Schedule details will be released in the coming weeks, but save the dates now! Most of the events will be open to the campus community and are free of charge. Also, don't miss out on the virtual interaction through social media to win some great prizes. So, clear some time in your schedule and participate in JWU's inaugural Founder's Week festivities; it's the Wildcat Way!

Who Says You Have To Be A Student To Have School Spirit! When you hear the words "School Spirit" we instantly think about the cheering or chanting heard on game day in a sports arena. But school spirit is so much more than a single event and the chanting is merely the outward expression of school spirit. Can an employee really have school spirit too? Of course! JWU's 100th birthday celebration reminds us of how much the school has grown since 1914. Take pride in knowing our students receive a quality education, providing the foundation for future successes. If you are enthusiastic about JWU, they will be too. School spirit resonates with each of us and kindles this spirit within the student population. We can show school spirit in different ways, depending on what we feel comfortable doing: •

Have a positive upbeat attitude and show kindness and caring behavior to our students


Wear your JWU gear on Wildcat Wednesdays

Attend a school sponsored event such as an athletic event or school play

Johnson & Wales: A University Comes of Age Take a journey from 1914 to 2014 and learn about the university's history, and the visionaries behind its unprecedented success in Johnson & Wales: A University Comes of Age, a three-episode series found on YouTube. Click on the address below to begin viewing these outstanding videos.

Support and/or advise a student group

Become an iGrad ambassador or mentor

Attend or participate in Founder's Week activities

JWU alum? Attend a local event

The more you get involved and active with the university, the better your own experience will be. Not just for students, showing spirit can lead to great fun regardless of who we are. Go Wildcats!

Wildcat Spirit Alive & Well Dan Booth, director of athletic communications Although JWU hockey suffered a loss against intra-state rival Salve Regina, there's no denying it was an exciting night for the Wildcats. JWU's competitive drive and spirit were apparent both on the ice and in the stands for a great hockey game on January 28. A school record of 2,500 fans were in attendance at the Dunk for the contest and provided a showcase event for the university. In addition, wrestling hosted "Friday Night Fights" against intra-state rivals Rhode Island College and Roger Williams before standing room only crowds while the men's basketball team capped off a successful 2013-2014 season against Anna Maria in front of a sold out crowd.

JWU men's hockey team pre-game huddle

Fun Statistics JWU hockey game at the Dunk on Jan 28 • 2,562 Onsite attendance • 1,916 watched the live broadcast #JWUcats campaign between Jan 27-29 • 12,000 accounts reached • 57,000 impressions on accounts that had an avg. of 1,000 followers • @JWUAthleticsPVD had the most mentions with 12 JWU fans cheering on JWU men's hockey team

2014 "100 Mile Club" Recap The JWU "100 Mile Club" proved to be a great success in its second year with over 450 participants representing students, faculty and staff. Participants received weekly emails about the program, including the tip of the week, all of which can be found on the Athletics website on the Campus Rec tab. Athletics hopes for even more participants next year, so if you were involved and had fun be sure to tell a friend. Check out the "JWU Providence Fitness Centers" Facebook page for daily tips and information regarding the Fitness Centers.

Student Academic and Financial Services and International Services Enjoy Coffee And... Catherine Lukowski, student academic counselor


tudent Academic Services (SAS) had a long tradition of organizing "pot luck" food events among the staff. At their former White Center location, the staff enjoyed getting together periodically to sample good food, swap recipes and enjoy great conversation.

When the department, along with Student Financial Services (SFS), International Services and later Institutional Research, moved to the Student Services Center on the Downcity Campus, the staff totaled nearly 100. It became a challenge to coordinate the event, but a core group of dedicated staff did not want to lose the tradition and came up with a new plan. "Coffee Ands...." were born. These events, now held on the last Friday of each month, provide a great opportunity for staff to enjoy each other's company, eat some delicious homemade food and swap recipes. Each event has a theme - Super Bowl, End of Year, holidays - allowing the staff to show their creative side and work together to plan a fun event. Typically the menu focuses on breakfast and brunch items, but most recently has expanded to include other food groups, such as soups and stews. Spring was the theme for March and International is the theme for April. Bon Appetit!

Beach Theme

Staff enjoying Fall themed Coffee And......

Soup And...Included all kinds of bread, 7 soups and dessert

L to R: Joyce Hynes, Maureen Coutu and Kristin Turchetta

Does your department have a great tradition? If so, let us know. We'd love to highlight what you do in an upcoming issue.

Snapshots CAMPUS DINING Breakfast around the World was the theme for the winter term's Late Night Breakfast held at Snowden Dining Hall. Co-presented by Campus Dining and Residential Life, over 450 students attended. The event was sponsored by Garelick Farms and Kellogg's who donated an Xbox360, an Apple Shuffle and N-Tunes headphones for the student raffle. Wildcat Willie made an appearance and The BRIDGE Center also handed out commemorative international passports and presented a great slide show showcasing several locations around the world.

Caitlin Hansen and Meagan Sage

Kelly Dunn and Elizabeth Muniz

COUNSELING SERVICES Fall 2013 was a busy time for #JWUNorm facilitators as they rolled out the 2013-2014 #JWUNorm campaign, which continues to highlight the positive choices students are making around their alcohol use and to change the misguided perceptions about the drinking norm. #JWUNorm has a two-prong approach to reach an even larger group of students that includes social marketing and educational programming. The goal of the initiative is to provide the consistent message that most students use alcohol lightly, moderately, or not at all. Students who participate in #JWUNorm programs learn risk reduction techniques, are less likley to have misconceptions of alcohol use on campus and leave with giveaways and resource cards. #JWUNorm is now on all four campuses! When talking with students, emphasize that irresponsible alcohol use doesn't have to be part of their college experience and they don't have to follow misguided beliefs. Follow #JWUNorm on twitter & Facebook


Residential Life at Johnson & Wales University Providence held the 9th Annual Superstar Showcase which highlighted the talents of the on-campus JWU community and supported a local charity and/or organization. This year, student talent included dancing, singing, magic and hula hooping, all culminating in a fun finale in honor of JWU's Centennial Year. With the help of staff, faculty, students and Providence community members, $1,270 was raised and all proceeds went to the Ronald McDonald House of Providence. Check out a video highlighting the excitement here: watch?v=i7ykDTTS66c.

On January 17 the Residential Life staff at Roger Williams University joined JWU for the second annual joint Winter In-Service Training. This annual meeting gives approximately 200 Resident Assistants (RAs) the opportunity to learn to be more effective, brainstorm ideas and make connections with student and professional staff.

Residential Life recently deployed a campus-wide student satisfaction survey through the Educational Benchmarking Institute. An amazing 59.9% of Providence residents completed the 100+ question survey and 62.2% of residents took the survey across all four campuses. Look for a summary report in the next issue of Connections.

Spotlight on ...

Institutional Research


Thank Goodness Some Folks Love Working with Stats and Numbers!


ot only does Johnson & Wales University report information for school rankings like those in US News & World Report, Peterson's or the Princeton Review, but there are also federal reporting requirements and the numerous L to R: George Rezendes and internal requests for survey information. Ever wonder who Eileen Richardson manages all that? JWU's Institutional Research department (IR), comprised of Dr. George Rezendes, director, and Eileen Richardson, research analyst, are behind it all. They not only complete a number of admission and ranking surveys providing data to paint a picture of JWU for prospective and incoming students, they also process over 45 external surveys annually, including mandated federal surveys like the Integrated Postsecondary Education Data System (IPEDS). According to Rezendes, Institutional Research actively supports university-wide planning, decision-making, accreditation and assessment activities, while also coordinating the submission of required reports to external organizations concerning students and employees. The National Survey of Student Engagement (NSSE) for example, is a benchmark survey that was an important accomplishment for IR over the past year. Rezendes explains that "With student engagement as a goal for the Centennial Plan, the NSSE results provide a lot of important information to inform strategic initiatives in that area of the Centennial Plan." Capitalizing upon this success, IR will be collaborating with Academic Affairs to facilitate a Faculty Symposium on Friday, May 2 titled Assessment & Student Engagement: Evidence to Action. IR assists university stakeholders helping them understand the availability of data and how the information may be created to support the work that they do. For instance, IR assisted IT and Academic Affairs in developing a report to support the program review process; and is currently assisting Athletics to monitor admissions information, retention and graduation rates for athletes. "Intstitutional Research is proud of the fact that we are responsive to the information needs of the JWU community. We look forward to collaborating with all and learning together," states Rezendes. Coordinating these many needs isn't easy, but if you need information or have any quesitons, don't hesitate to reach out to the IR team, George Rezendes (ext. 2029) or Eileen Richardson (ext. 2898). They are happy to help!

By the Numb3rs

JWU Career Progression Survey 2013 4000: Alumni responses to survey university-wide 83%: Would not attend another institution if they could do it again. 52%: Would enthusiastically recommend JWU to another student 67%: Felt an education at JWU was a solid investment. 36%: Positive responses received on all of the above three questions.

Introducing the International Center Speaker Series Alison Howard-Yilmaz, international student advisor


he International Center is implementing a new speaker series this spring, featuring staff and faculty experts on topics related to global engagement. The first session, Wednesday, April 2; 10-11:15 a.m. in the BRIDGE Center, will be a panel discussion entitled "Engaging with our Chinese Students" and will strive to facilitate a dialogue around best practices for engaging with these students inside and out of the classroom. Panelists include: •

Jane Boyland, associate professor in the College of Management, focusing on Chinese students' experiences in the hospitality industry and how JWU can work to increase their employability. • Lisa McAdam Donegan, director of study abroad programs, discussing potential new opportunities for study abroad in China. • Katie Gilbertson, director of international student services, providing an overview of JWU's Chinese student population and about the financial realities and misconceptions that surround this population. • Rory Walsh Senerchia, chair of the ESL department, discussing best practices for teaching Chinese students at JWU. • Shelley Stephenson, dean of international programs and development, serving as facilitator. • Colby Yeaton, international student advisor, focusing on his time teaching in China and preparing Chinese students to study in the U.S. The event is open to all and promises to be the great start of a sustained dialogue between colleagues around global issues at JWU.

Social Media Zone

Tips from Sierra Barter, social media coordinator

It's hard to believe the end of the academic year is in sight. If your department runs a social media account (Twitter, Facebook, Instagram, etc.), now is the time to begin planning how to keep the account relevant during the summer months, when there are fewer students and events on campus. Regardless of the time of year, it's important that your social media sites are active and engaging. Best practice calls for posting on Facebook 3-5 times/week, Twitter just about once a day, and Instagram at least weekly. Here are a few content ideas for summer: •

Throwback Thursdays (#tbt): Post fun, "throwback" photos of JWU or even vintage RI. It's a fun way to share what's happening-even with older content.

Behind the Scenes look at what your department does to get ready for students coming back in the fall.

Staff features: Interview staff in your department to introduce them to new students. Make sure to include a photo and a "fun fact."

Photos of the campus in summer.

Welcome to JWU



New Student Orientation

• Carly Baumann, aerobics instructor • Courtney Disano, aerobics instructor

Health Education

• Kristen Buglione, director

New Student Orientation

• Kayla Coriaty, NODA Intern, Parent • Stephanie Hausman, NODA Intern, Operations • Katherine McCooey, NODA Intern, Student

Residential Life

• Mary O'Sullivan, residence director, The Cove

Student Academic & Financial Services • Dennis Bench, curriculum associate • Brittany Forand, financial aid officer


• Paul Aubin, driver

Promotions, Position or Location Changes Student Academic & Financial Services

• Carla Aljoe, senior student academic services associate • Sarah Bosworth, director of online student services, School of Online and Continuing Education • Anne Wareham, financial aid & plannning officer, graduate programs

University Administration

• Marie Bernardo-Sousa, senior vice-president of administration

• Harlee Turell and Autumn English, students, presented two educational workshops at the Regional Orientation Leadership Institue (ROLI) in March • Heather Kessler, new student operations coordinator, co-hosted the case study portion of the National Orientation Director Association (NODA) in March

Residential Life

• Candace Dennig, director of residential education, presented "Taking the Lead: Moving into Mid-level Management in Student Affairs" at the annual NASPA conference in Baltimore, MD and presented "Managing your Human Resources in a Mid-level Position" at the NEACUHO Mid-Level Institute in March

Student Financial Services

• James Olick, senior financial aid systems analyst, will be presenting two sessions at Ellucian Live, April 6-9. The two topics are "Predictive Analytics in Banner Financial Aid: How to Do More with Less" and "Banner Self-Service: Loan History"

Media University Administration

• Marie Bernardo-Sousa, senior vice-president of administration, was featured in Providence Business News in an article titled, JWU's Winning Recipe for Keeping Students in School on January 13, 2014. Check it out at the following address:,94333?print=1

Congratulations BRIDGE Center

• Michael Waugh, international and intercultural programming coordinator and his wife on the birth of their son, Emmett Leo in February

Connections Poll

Residential Life

We are polling our readers about their JWU Wildcat Spirit.

Student Financial Services

The poll is quick and simple (only one question) and the results are anonymous and will be available in the next issue of Connections.

• Tara McGee director of student housing & operations, and her husband on the birth of their son, Jack in November • Stacy Bateni, financial aid officer, and her husband on the birth of their son, Jacob Michael in February

Farewell & Best Wishes Counseling Services • Melany Tromba, clinical counselor

To lock in your response, click on the link or open internet explorer and enter the address below: Thank you in advance for your participation!

Four Significant Construction Projects Underway


ondering what Facilities Management has been up to these days? Well, they have been busy planning and overseeing four major projects.

Environmental Health & Safety Facts •

JWU finished 1st in Rhode Island and 57th nationally (513 4-year schools) in the 2013 "Recyclemania Competition." Our recycling rate during the competition was almost 42%; Brown University was second in RI at 28.5%

Completed 4th consecutive year of increasing our recycling rate (17% in 2009 to 40% in 2014).

Increased oil and grease recovery rate by 236%.

2,104 tons of solid waste disposed.

1,400 tons of waste recycled.

82 tons of food waste processed and reused.

1,700 gallons of "yellow grease" recycled

3700 pounds of paint disposed (JWU buys almost 30,000 pounds of paint annually).

$65,000 was the value of 6,500 free LED bulbs acquired through a National Grid promotion.

Changed lighting in Pepsi Forum from halogen to LED.

Implemented an energy savings program with National Grid to fund replacement of incandescent bulbs with LED bulbs in all vanities at Harborside Village.

1. JWU Parking Garage is nearing completion and a soft opening was held in February. The facility accommodates 750 cars and is open to all JWU students on an hourly-rate basis. Downcity parking, a source of dissatisfaction among students, will be greatly enhanced with this option. An integral commuter lounge and a Campus Safety & Security substation will complete the building, both of which are slated for summer 2014. 2. The Physicians Assistant Building, located in the Jewelry District, is being completed for April 2014 occupancy. The renovations consist of an adaptive reuse of an historic 20th century mill. The 18,000 square foot two-story building has been comprehensively rebuilt for its new, technology-rich use and will include two large lecture halls and two laboratories for the graduate-level program. Collaborative learning space, quiet study areas, and faculty offices complete the facility. 3. Construction has started at the Harbor View Residence Hall on the Harborside campus. Renovations to this 1960's-era building are being undertaken while occupied, and completion is planned for August 2014. Work includes full renovation to the dining center, Rhode Island Room, and kitchen, as well as renovations to student residence rooms. A large portion of the existing facility will be demolished to make way for an expanded outdoor patio overlooking Narragansett Bay. 4. Planning has begun for the New Academic Building to be constructed on the recently purchased I-195 land in the Downcity campus. The facility will house the School of Engineering & Design, laboratories for the College of Arts & Sciences, assembly space, collaborative learning space, and faculty offices. The 60,000 square foot, three-story building will be the first new building on the I-195 land and will set the tone for the scale and quality of future development in the area. The project is expected to be complete for the start of classes in September 2016.

Harbor View

Parking Garage

Connections Spring 2014  

Johnson & Wales University Student Services employee newsletter

Connections Spring 2014  

Johnson & Wales University Student Services employee newsletter