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Instructor Development and Facilitation

Course Schedule: Fall/Winter 2013

What’s New

NEW Designing Consultation and Engagement Processes INDC202

Well-designed consultation processes lay the foundation for successful initiatives, including community programs, customer services and government policies. They also provide infromation, and develop and engage staff, clients, citizens and communities. Learn more on page 4.

NEW Instructional Tools and Activities INDC113

Compare and contrast a variety of activities to engage learners, such as introductions, energizers, closings, case studies, simulations, games and powerful questions. By the end of this course, you will have developed a tool kit of activities that can be used in a variety of instructional settings. Learn more on page 6.

Meet JIBC Instructor, Gina Wang Eugenia (Gina) Wang, MEd, an instructor in the Instructor Development Certificate, had this to say about her experience at the JIBC...

“I never cease to be amazed at the diverse backgrounds and real-world experiences of the learners at JIBC. This eclectic mix of perspectives with the curriculum tends to create a classroom dynamic that is thought-provoking, engaging, and fun.” Read more on page 2.

What’s Inside: Certificate in Advanced Facilitation & Consultation

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Instructor Development Certificate

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Course Descriptions

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Schedule at a Glance

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JIBC School of Community & Social Justice 715 McBride Boulevard, New Westminster, BC V3L 5T4 Located in Coast Salish territory

7304643


JIBC School of Community & Social Justice

Certificate in Advanced Facilitation AND Consultation This 22-day/11-credit credential will focus your learning in instructor development, leadership and conflict resolution.

Suggested Learning Path: Core Courses • Foundations of Instructional Practice INDC100 • Advanced Facilitation INDC201

Learn to enhance your facilitation abilities in group and multi-stakeholder consultations, and develop your aptitude to design facilitation processes that are inclusive, collaborative and outcome-focused.

• Foundations of Collaborative Conflict Resolution: Workplace Focus CCR101

This credential is offered through a partnership between the Centre for Conflict Resolution and the Centre for Leadership.

• Conflict Dynamics in Groups CCR210

By the end of this certificate you will be able to: • • • •

Demonstrate a variety of facilitative behaviours to address individual and group conflict dynamics in the design and implementation of facilitation processes. Define success criteria for facilitation and consultation initiatives and align facilitation processes and interventions to achieve them. Analyze complex situations to determine appropriate consultation requirements and measures. Integrate the knowledge, skills and approaches of effective facilitation process design and implementation while addressing group conflict dynamics to achieve outcomes that are inclusive, collaborative and outcome-focused. Demonstrate enhanced self-awareness regarding own internal emotional state and the impact of behaviour, thoughts, emotions, and communication on the facilitation process.

• Negotiation Skills Level I CCR170 or Mediation Skills Level I CCR180

Elective Courses (choose 4 days/2 credits) • The Art of Reframing CCR208 • Defining Issues and Setting the Agenda CCR201 • Facilitating Online Learning INDC130 • Facilitation Skills for Leaders LEAD177 • The Mindful Educator: Beyond Expertise and Technique INDC114 Capstone/Graded Courses: • NEW Facilitating Group Conflict CCR265 • NEW Designing Consultation & Engagement

Processes INDC202

For more information contact: Allison Felker, Program Manager Centre for Leadership 604.528.5633 or leadership@jibc.ca

Sue Crosato, Program Planner Centre for Conflict Resolution 604.528.5618 or conres@jibc.ca

Meet JIBC Instructor, Gina Wang “In addition to experiential learning and learner-focus, one of the most valuable aspects of JIBC courses is their flexibility. The short, concentrated format creates a learning lab that allows students to fit the classes they’re looking for into their busy schedules - and more importantly - to immediately take their learning back to their workplace.” Eugenia (Gina) Wang, MEd, is an independent consultant with over 15 years of experience in the public and non-profit sectors in Canada, the United States, Central America, and East Asia.

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Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608


Certificate Programs

Instructor Development Certificate This 18 day/9 credit hands-on certificate program offers both new and experienced trainers and instructors comprehensive knowledge, skills and experience in adult education theory and practice. By the end of this certificate, you will be able to: • • • • •

Design, deliver and assess effective learner-centred instruction for adults. Create learning activities that are interactive and hands-on – both online and in the classroom. Apply instructional strategies and select appropriate educational technologies that maximize the learning experience. Create a safe, encouraging and challenging environment that promotes respect and values diversity. Reflect critically on your personal and professional instructor development.

We recommend that you complete the final practicum course within three years of your first Instructor Development course. Some electives are only scheduled once or twice per year, please contact our Program Planner for help planning your courses at 604.528.5665. The complete cost of this certificate varies depending on your choice of electives and course location. The estimated cost is between $3300 and $3500 plus a $75 non-refundable certificate enrolment fee. The Instructor Development Certificate is PCTIA recognized and has a transfer agreement with Vancouver Community College Provincial Instructor Diploma Program. To enroll in the certificate (at any point during your studies) please contact Student Services at 604.528.5590 or 1.877.528.5591 or register@jibc.ca.

Suggested Learning Path: Start with: • Foundations of Instructional Practice INDC100 Take the next three required courses: • Instructional Design INDC101 • Enhancing Instructional Effectiveness INDC102 (formerly Instructional Delivery) • Instructional Assessment INDC103 Complete 6 days of electives from the following list. You can complete your electives simultaneously with core courses. • Conducting a Program Needs Assessment INDC111 • The Mindful Educator: Beyond Expertise and Experience INDC114 • Advanced Facilitation INDC201 • Best Practices in Program Evaluation INDC110 • Instructional Tools and Activities INDC113 • Facilitating Online Learning INDC130 (online) • Developing Online Courses INDC132 (online) • Foundations Of Collaborative Conflict Resolution CCR101 Complete Instructional Skills Practicum INDC190

NEW ELECTIVE CHOICES: • Developing Online Courses INDC132, see page 5. • Foundations of Collaborative Conflict Resolution CCR100, see page 5. • Instructional Tools and Activities INDC113, see page 6.

Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608

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JIBC School of Community & Social Justice

INDC201

INDC110

In this course you will deepen your facilitation skills by exploring ways to respond to challenging group situations where the issues are complex, potentially contentious and multiple, competing perspectives may be represented. You will examine how to deal constructively with complex issues, heightened emotion, challenging participant behaviors, and conflict. Simulation scenarios will provide you with the opportunity to practice relevant communication and intervention skills. Reflective practice will be encouraged through self-reflection and peer feedback. Prerequisite(s): INDC100.

Are you achieving the organizational or community change you desire with your programs? Program evaluation is critical to understanding if your programs are making a difference, and for measuring the impact of your programs in any workplace or community setting. This course will provide an overview of the types of evaluation models available and equip you with the tools needed to effectively evaluate your programs. You will have the opportunity to develop an evaluation framework that is both meaningful and practical for your organization.

Advanced Facilitation

2 days Credits - 1.0

Best Practices in Program Evaluation

2 days Credits - 1.0

INDC111 CCR208

Conducting a Program Needs Assessment

In this intensive one-day skill-building course, you will learn how to identify problematic conflict frames wherever and whenever they occur, and practice providing reframing that leads towards resolution. More than merely changing language, reframing can shift the entire perception of an approach to the conflict. As one of the most powerful tools available, reframing can be used effectively in every phase of conflict discussion, from building an atmosphere to identifying issues, exploring interests and reaching agreement. Prerequisite(s): CCR100 or CCR101, and CCR170 or CCR180

A needs assessment is a systematic approach for documenting the gap between existing and desired states of training within an organization. It is an important tool for planning relevant, high-quality training programs. Learn how to design effective needs assessments that get results. To help make this course more relevant, you will use case studies from your own work. Prerequisite(s): INDC100.

The Art of Reframing

1 day

Credits - 0.5

View CCR course schedules online at www.jibc.ca/ccr

A complete listing of course dates, fees and locations can be found in the Schedule at a Glance on page 7.

2 days

Credits - 1.0

CCR201

Defining Issues and Setting the Agenda Now expanded to include negotiation as well as mediation, this two-day elective focuses on Stage 2 of the model. Using a variety of video, demonstration and in-the-moment examples, you will learn how to sift through the dynamics, the emotion and the way people express themselves in order to clearly isolate issues that should form the agenda. You will learn how to ask the kinds of questions that clarify themes and issues, how to summarize to provide focus and how to get agreement on the agenda. You will have lots of opportunity to practice. Prerequisite(s): CCR100 or CCR101, and CCR170 or CCR180

INDC202 |  BLENDED  |  NEW

Designing Consultation and Engagement Processes In this course, you will explore theories and principles of consultation and engagement, and their practical application. You will also learn best practices for designing effective consultation processes. You will analyze a variety of consultation and engagement approaches and their efficacy in various contexts, including online engagement methods and strategies for involving hard-to-reach populations. You will leave the course with an engagement or consultation process designed for your organization or community. The course blends classroom and online delivery and includes a graded capstone assignment and required readings and online activities. Prerequisite(s): INDC100, CCR101, INDC201. This course is a graded capstone for the Certificate in Advanced Facilitation and Consultation. 2 days in class / 4 weeks online

INDC132  |  ONLINE  |  NEW

Developing Online Courses In this six-week course, you will apply the principles of curriculum development to online course design. Through a series of hands-on learning activities that model best-use practices, you will explore the diverse options available in online course development, and choose the appropriate delivery tools for your curriculum, target learners and organizational context. You will identify the critical success factors in online course design. At the end of this course, you will have developed a lesson plan and instructional strategies for an online course of your choosing. 3 days Credits - 1.5

2 days Credits - 1.0

View CCR course schedules online at www.jibc.ca/ccr

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Credits - 1.5

Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608


Course Descriptions Courses are listed in alphabetical order, and are open to general enrolment.

INDC102

Enhancing Instructional Effectiveness (formerly Instructional Delivery)

This course will further deepen your skills in facilitating learner-centred instruction. You will analyze and practice how to create a safe and motivating learning environment, prepare and conduct participatory learning sessions, foster transfer of learning, and respond to challenging classroom situations. You will increase your understanding of how your learning style affects your instructional style and explore the role of reflective practice in instruction. During the two days, each learner will be asked to practice their instructional skills by delivering a short interactive segment related to course content. Prerequisite INDC100. 2 days Credits - 1.0

CCR265

Facilitating Group Conflict This course will help you develop effective strategies to assist groups in addressing group conflicts as either an internal facilitator or external consultant. Assess your intervention strengths and practice in leading a collaborative process, managing complex group dynamics, managing challenging behaviours, moderating power issues, identifying agendas and assisting the group to move towards agreement. You will employ theory, discussion, simulation, structured feedback and self-reflection. It is intended for those already comfortable and confident in basic facilitation and conflict resolution. This course is a graded capstone for the Certificate in Advanced Facilitation and Consultation. Prerequisites: CCR100 or CCR101 and CCR170 or CCR180 and CCR210 . 2 days

Credits - 1.0

View CCR course schedules online at www.jibc.ca/ccr

INDC130  |  ONLINE

INDC100

In this course, you will develop a framework for online course delivery and gain insight into approaches and methodologies that advance the online learning experience for both learner and instructor. By the end of this course, you will be able to identify best practices and methodologies for online learning; identify and apply techniques to engage online learners; understand the dynamics of the three dimensions of effective online learning; and apply effective communication skills and strategies.

This course will provide you with knowledge and experience in the fundamentals of instructional practice. You will be introduced to the principles and practices of lesson design, delivery and assessment. You will learn the distinguishing characteristics of the adult learner, and cover learning styles theory. You will develop an understanding of the importance of formulating open questions and providing feedback as part of the instructional process.

Facilitating Online Learning

3 days Credits - 1.5

LEAD177 

Facilitation Skills for Leaders Develop the facilitation skills you need as a manager to lead meetings, consultations, and presentations. Analyze how facilitation differs depending on the environment and situation. Identify challenges to facilitation and develop strategies to overcome them. Create an effective facilitation plan. Demonstrate key facilitation skills that maximize participation while achieving your session’s objectives. Maximum enrolment is 16.

Foundations of Instructional Practice

3 days Credits - 1.5

INDC103  

Instructional Assessment Is your instruction hitting the mark? This course provides an overview of how to assess course delivery and learner progress. The course focuses on theories, practical tools, and the role of assessment in supporting student learning. You will leave with skills to develop assessment tools for your own training programs. Offered online and in class. Prerequisite INDC100. 2 days Credits - 1.0

2 days Credits - 1.0

INDC101

CCR100

In this course, you will further enhance your skills in learner-centred instructional design, with a particular focus on the analysis of learner needs and characteristics, formulation of goals and learning outcomes, and choice of relevant instructional strategies and evaluation methods. You will apply these concepts to your own existing or potential instructional environment. Prerequisite(s): INDC100.

Foundations of Collaborative Conflict Resolution This foundation course offers you effective and practical tools in collaborative conflict resolution. Through examination of the sources of conflict attitudes and beliefs, conflict styles, and the role of assumptions and emotions, you will gain an overview of conflict dynamics and collaboration strategies. This highly participatory course emphasizes self-awareness and understanding through structured exercises and simulations. This course is equivalent to CCR101. Students must take either CCR100 or CCR101 as a prerequisite for other required courses in the certificates. 3 days Credits - 1.5

View CCR course schedules online at www.jibc.ca/ccr

Instructional Design

2 days Credits - 1.0

Contract Only Training For more information on contract training, contact Allison Felker, Program Manager at 604.528.5633 or leadership@jibc.ca

Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608

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JIBC School of Community & Social Justice

INDC190

Instructional Skills Practicum In this course, you will implement and integrate the skills you acquired through other core courses in the Instructor Development Certificate. You will plan and deliver an educational session of your choice, and will submit two short written assignments. This course starts with one day of review and reflection on best practices. You then have four weeks to design a 30-minute training session to be delivered to your peers during the two-day practicum. This class will make extensive use of peer support, and the instructor will be available for one-on-one coaching. Prerequisite(s): INDC100, INDC101, INDC102, INDC103. 3 days Credits - 1.5

INDC113  |  NEW

Instructional Tools and Activities Choosing the right activity can make all the difference in the transfer of learning. In this course, you will compare and contrast a variety of activities to engage learners, such as introductions, energizers, closings, case studies, simulations, games and powerful questions. You will assess the appropriate activity to choose for a specific learning outcome. Each learner will have the opportunity to demonstrate an activity for feedback. By the end of this course, you will have developed a tool kit of activities that can be used in a variety of instructional settings. It is recommended you complete INDC101 Instructional Design before completing this course. 2 days Credits - 1.0

INDC150

INDC114

Get a jumpstart on the Instructor Development Certificate and join us for an intensive, focused learning experience. In the Instructor Development Summer Intensive, you will learn with a cohort and receive credit for the five core courses of the Instructor Development Certificate.

Authenticity and presence have been identified as some of the most important attributes of effective instructors. In this course, you will explore how mindful reflection supports the development of these skills. Through self-reflection, dialogue, and interactive exercises, you will increase your awareness of how the person you are impacts your teaching, the assumptions and beliefs you hold about your role as an educator, and how the practice of mindfulness promotes personal and interpersonal flexibility and resilience in and out of the classroom.

Instructor Development Summer Intensive

The Mindful Educator: Beyond Expertise and Technique

Along with applied, practical learning with a group of peers in the classroom, on-line activities and pre- and post-class work will round out your experience. Expect full days and some evening work. For more information, please contact 604-528-5665 or leadership@jibc.ca.

2 days Credits - 1.0

CCR180

CCR170

Mediation Skills Level I

Negotiation Skills Level I

This course introduces you to the concepts, skills and techniques needed to mediate disputes: determining whether mediation is appropriate, the role of the mediator, guiding the process, managing emotions and using communication skills as a mediator. Mediation is a practical method for helping people resolve their conflicts and attain mutually satisfactory outcomes. You will have opportunities to mediate simulated disputes involving co-workers, customers, committee members, neighbours, parents/teens and co-parents. Emphasis is on skill development through simulated mediations assisted by trained coaches. Prerequisite(s): CCR100 or CCR101 Recommended: CCR170.

In this course, you will learn to prepare for negotiations, assess your alternatives, build a climate of collaboration, get beyond stubborn positioning and develop agreements that work for both sides. Negotiation skills are essential in daily interactions with others. Traditional approaches to negotiation promote competitive tactics, often resulting in unsatisfactory outcomes for one or both negotiators. Collaborative or interest-based negotiation aims for agreements that respond to the interests of both parties. Emphasis is on skill development through simulated negotiations assisted by trained coaches. Recommended reading: Fisher, R & Ury, W. (1992) Getting to Yes: Negotiating Agreement Without Giving In (2nd ed.) New York: Penguin Books. Prerequisite(s): CCR100 or CCR101.

3 days Credits - 1.5

View CCR course schedules online at www.jibc.ca/ccr

3 days Credits - 1.5

View CCR course schedules online at www.jibc.ca/ccr

In the new Instructional Tools and Activities course you can expect a very dynamic, interactive and hands-on class. Not only will you be exposed to tools, techniques and exercises that support learner engagement – you’ll facilitate these activities and receive feedback from your peers, as well as learn to assess what activities to use, when. My hope is that learners will leave inspired by an array of possibilities that can better support their instructional practice.

Gina Buchanan, BA, MEd, JIBC Instructor of “Instructional Tools and Activities”

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Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608


Schedule at a Glance DATE

COURSE TITLE

COURSE #

LOCATION

FEE

INDC202

Online & NWC

$670.80

BLENDED - Mix of Online and In-Class Learning Nov 6-7 (in-class) Nov 8-Dec 4 (online)

Designing Consultation & Engagement Processes

Sep 16-18

Foundations of Instructional Practice

INDC100

NWC

$607.07

Sep 19-20

Instructional Assessment

INDC103

NWC

$455.69

Oct 23-25

Foundations of Instructional Practice

INDC100

NWC

$607.07

Oct 28-29

Instructional Design

INDC101

NWC

$455.69

Nov 4-5

Advanced Facilitation

INDC201

NWC

$455.69

Nov 7 & Dec 5-6

Instructional Skills Practicum

INDC190

NWC

$612.27

Nov 13-15

Foundations of Instructional Practice

INDC100

NWC

$607.07

Nov 18-19

Enhancing Instructional Effectiveness

INDC102

NWC

$455.69

Nov 28-29

Best Practices in Program Evaluation

INDC110

NWC

$362.06

Dec 9-11

Foundations of Instructional Practice

INDC100

NWC

$607.07

Jan 15-17

Foundations of Instructional Practice

INDC100

NWC

$607.07

Jan 27-28

Conducting a Program Needs Assessment

INDC111

NWC

$362.06

Feb 4-5

Advanced Facilitation

INDC201

NWC

$455.69

Feb 24-26

Foundations of Instructional Practice

INDC100

NWC

$607.07

Feb 27-28

Instructional Design

INDC101

NWC

$455.69

INDC100

OKA

$669.49

JIBC - NEW WESTMINSTER CAMPUS

JIBC - OKANAGAN CAMPUS Oct 9-11

Foundations of Instructional Practice

ONLINE COURSES Sept 10 - Oct 22

Facilitating Online Learning

INDC130

Online

$617.47

Oct 16 - Nov 27

Developing Online Courses

INDC132

Online

$617.47

Jan 21-Feb 18

Instructional Assessment

INDC103

Online

$455.69

Feb 19-Apr 2

Facilitating Online Learning

INDC130

Online

$617.47

INDC100

VIC

$669.49

JIBC - VICTORIA CAMPUS Nov 4-6

Foundations of Instructional Practice

Some electives are only scheduled once or twice per year. For help planning courses and certificates, contact our Program Planner at 604.528.5665 or leadership@jibc.ca.

JIBC Campuses

Contact Us

New Westminster Campus - NWC 715 McBride Boulevard

Program Manager Program Planner

Okanagan Campus - OKA 825 Walrod Street, Kelowna, BC

leadership@jibc.ca www.jibc.ca/leadership

Victoria Campus - VIC 810 Fort Street

604.528.5633 604.528.5665

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Learner Services Fee The JIBC charges a Learner Services Fee (LSF) of $5.20 per course credit to a maximum of 6 credits per course ($31.20). A course credit is based on 14 hours or 2 days. The fee applies to credit courses only and will be collected at the time of enrollment. Course fees listed include the LSF.

Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608

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SCHOOL OF COMMUNITY & SOCIAL JUSTICE 1 SCHOOL. 4 CENTRES. UNLIMITED POTENTIAL.

Customized training solutions for your organization – anytime, anywhere! Extend learning beyond the classroom and into your everyday worksite! JIBC’s customized training solutions focus on the unique needs of your organization to offer flexible, cost-effective education and training options that build staff skills and strengthen team performance. Our real-life experiential learning approach means that you can apply what you learn immediately in your workplace – real results in real time. In the Centre for Leadership, popular topics include: • Foundations of Instructional Practice • Advanced Facilitation • Conducting a Program Needs Assessment For more information about bringing JIBC custom training to your organization, contact Allison Felker at 604.528.5633 or email afelker@jibc.ca.

What our clients are saying... A student perspective completed the most wonderful 3 days “ Iinjusta course developed for us here at the

BC Safety Authority. I’m so sad the course ended. The instructor has a gift to teach and deliver information in a way that really gets you thinking and makes you excited about learning and participating. Thank you!

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Centre for Aboriginal Programs & Services Aboriginal Leadership Gladue Decision & Report Writing History & Impact of Colonization

Centre for Conflict Resolution Advanced Facilitation & Consultation Conflict Resolution Conflict Coaching Family Mediation Leadership & Conflict Resolution Mediation Negotiation Workplace Conflict

Centre for Counselling & Community Safety Aboriginal Trauma Bylaw Enforcement Counselling & Capacity Building Creative & Expressive Therapies Critical Incident Stress Management Mental Health, Trauma & Addictions Working With Youth

Centre for Leadership Advanced Facilitation & Consultation Applied Leadership Instructor Development Leadership & Conflict Resolution

Michael Monteforte | Central Desk Coordinator BRITISH COLUMBIA SAFETY AUTHORITY

Registration: 604.528.5590 or 1.877.528.5591 I www.jibc.ca/leadership I General Inquiries: 604.528.5608


Instructor Development & Facilitation Course Schedule: Fall/Winter 2013