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Gretchen A. Shively

25453 Thompson Road | Williamsport, Ohio 43164 740-739-0666 | gshive11@hotmail.com

Human Resources Professional – Generalist | Trainer | Benefits Specialist Career Includes Success Supporting Human Resources and Administrative Support in Union and Corporate Arenas Effectively Function in Environments with Senior Company Managers and Staff of 110 to over 1000 Employees

Core Strengths | Competencies | Technical Proficiencies HRIS Technology | Employee Relations | HR/Benefits Administration | Recruiting/Staffing | On-boarding/Orientations Background Checks/Testing | Administrative Support | Relationship Building | Customer Service | Staff Supervision Benefits Enrollment | Document/File Management | Interdepartmental Collaboration | Compliance/Guidelines PeopleSoft | Paychex Preview | ADP HRIS/Payroll | ADS/HRIS | MS Word, Excel and Outlook

Professional Experience Empirian Property Management, Inc. … Columbus, Ohio

2006 to 2009 Property management company with more than 300 apartment communities and over 40,000 units in 17 states; operations supported by approximately 1,200 employees.

Human Resources Generalist Performed generalist functions for approximately 600 internal and external employees throughout regional office and associated properties; scope of responsibilities included recruiting/hiring, on-boarding and orientation, benefits enrollment, HRIS data management, and data movement between regional office and properties. Supported associates including property managers, assistant property managers, leasing consultants, maintenance supervisors and maintenance technicians, district managers and regional managers, and corporate office staff.

Recruiting

Played role in employee recruitment via advertisements on career boards and newspapers (securing general staff, district management, and regional management); also assisted district managers with job fairs (securing general apartment staff).

On-Boarding

Facilitated on-boarding via delivery of effective orientation schedule and training sessions; met with new hires to address documentation as well as educate on benefits planning and human resources policies/procedures. o

Training

Contributed to launch meetings during annual open enrollments; included delivery of benefits plans clearly and concisely explaining plan aspects and follow up with question and answer session.

Reinforced district management knowledge of HR procedures through suggestion offering training sessions covering Human Resources Management Excellence (HRME) manual; policy and procedures covered hiring, termination, benefits, leave of absence, coaching and counseling, position transfer and payroll. o

Led training for 10 district managers and followed up with quarterly refresh sessions; initiative introduced as part of newly hired district manager orientation.

Issue Management

Amidst Columbus office closure, met with associates and minimized relative job loss impact; reviewed severance packages, assisted with resume writing, discussed benefits and COBRA, provided job search web-sites; simultaneously served as liaison between associates and corporate office.

Employee Relations

Consistently collaborated with management on coaching and counseling of associate behavior and performance; included strategic discussions and documentation of meetings, expectations and results between associates and management.


Gretchen A. Shively

Résumé Page 2

OfficeTeam … Columbus, Ohio

November 2005 to January 2006 Staffing service specializing in placement of highly skilled office and administrative professionals.

Administrative/HR Assignments Circulated assignments and assisted with human resources functions.

Calgon Carbon Corporation … Columbus, Ohio

May 1994 to November 2004 Global manufacturer and supplier of activated carbon and innovative treatment systems; provides technologies and services for optimizing production processes and safely purifying environment; previously Barnebey Sutcliffe Corp.

Accounts Receivable Analyst (August 2003 – November 2004) Collaborated with clients to secure past due balances (60 days) as well as high value past due balances (30 days); negotiated payment plans facilitating client ability to reach and maintain $0 balance.

Human Resources Associate (May 1994 – August 2003) Provided comprehensive support to all facets of department operations (supporting both corporate and union employees); responsibilities included on-boarding/terminations, benefits enrollment, orientations, background checks, COBRA and Family Medical Leave policy, and work-related injury response; simultaneously oversaw daily activities of reception desk and functioned as first point of contact for customers.

Program Management

Led company safety program with responsibilities comprising documentation of safety meetings, verification and recording of employee injuries and maintenance of OSHA 300 log; included union employee safety boot and safety eyeglass program. o

Included investigation of work-related injuries and filing of injury claims with Bureau of Workers’ Compensation (BWC); monitored progress and liaised between BWC, company MCO and injured worker.

Policy/Procedure Manual

Collaborated with controller on development of employee policy manual; subsequently assumed responsibility for manual update, modifications and communication of modifications to employee base.

Employee Communications

Launched employee newsletter and successfully bridged communications gap between union staff and corporate employees; content (including photos) comprised birthdays, work anniversaries, employee spotlight, specific projects, employee feature (mini bio of corporate and union employees), upcoming events, and feature on company product or technology.

Relationship Building

Built trust with union staff through consistent communications addressing and resolving concerns and issues; maintained “open door” policy and developed relationships resulting in reduced tension with management and creation of more cohesive work environment.

Education Otterbein College … Westerville, Ohio Psychology

25453 Thompson Road | Williamsport, Ohio 43164 | 740-739-0666 | gshive11@hotmail.com

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