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Welcome: Thank you for considering Ray White Maroochydore to professionally manage your investment property. We, just like you, are property investors and passionate about property on the Sunshine Coast. Whether you are a first time investor or an institution, we have the ability to tailor our service to your needs & exceed your expectations. Our industry is constantly evolving and as a result every innovation we make is done so on the promise to provide a better service and property management experience. We will assist you with a lot more than just 'collecting rent', whether it be providing a simple accounting solution for all your utilities or providing you with regular photographic property inspection reports. We have a consolidated 'Investor Menu' where you can chose which services you would like to receive. We know every property is different and therefore we will provide you with a specialised management experience to suit your needs. As a complete property business we will assist you should you wish to expand or downsize your portfolio through our award winning sales team. We have the capability to provide you with any number of recommended buying opportunities or introduce your property to any number of qualified buyers should you consider selling. We are proud of what we have to offer; we are the most customer focused real estate business in the market. After this short introduction to our company, we look forward to assisting you with your property needs. Warm Regards, Brett Graham & Dan Sowden, Directors

Welcome: As business manager for Ray White Maroochydore I consider it a privilege every time we are given the opportunity to manage an investment property. As such, we always act according to our purpose-

"Our product is shelter. It is where people put their head down at night, raise families and create wealth. There are strong emotions involved and understanding is required." Balancing investment and capital return on your investment property is a good property manager's role. At Ray White Maroochydore we consider ourselves more than just simply property managers, we constantly strive to provide value added service to assist you in every aspect of your investment. We pride ourselves on consistently being the largest Property Management business on the Sunshine Coast. Industry benchmarks are simply not accepted by myself and my team as we look to make the improbable, possible. I can personally assure you that when you place your investment property in the hands of Ray White Maroochydore you are tapping into an unprecedented level of professionalism, exposure and communication. I look forward to the opportunity to show you exactly what sets us apart from the rest, and why over 600 property investors entrust us with their greatest assets. Warm Regards, Heidi Davies, Business Manager

Local Experience: We are the largest Property Management business on the Sunshine Coast. Combining a 4 office network, across Maroochydore, Buderim, Mooloolaba and Mountain Creek. This allows us to ensure our focus remains on best servicing the needs of our clients across the entire region; managing real estate from suburb to suburb, coast wide. We trust you will enjoy the many benefits of our offices working as one. It gives us unparalleled access to a greater client base for potential tenants, buyers and market information. As a group we are able to bring about a much stronger, more comprehensive and stable Real Estate practice. This in turn will provide to you a new level of professionalism, exposure and communication. We believe Property Management is about helping to create wealth for you and your family by improving the yield from your property, understanding how changes in the market can affect your investment and assisting in the investment strategies available to you. We firmly believe communication with clients and developing tailored solutions are the keys to building a successful relationship. • As a group we manage over 1500 properties across the Sunshine Coast • 9 full time specialised Property Managers in our Maroochydore branch • Conduct over 50 open for inspections each week • Properties under management are valued at $315 million, of which we transact over $ 1.2million worth of rent and owner disbursements per month • Conduct over 2,500 routine property inspections for our investors per year

Attracting the best tenants: You will be assigned a dedicated leasing team whose sole purpose is to find you the most suitable tenant for your property. Our leasing agents work hard to get your property rented to the best tenants quickly, and to negotiate the best rental rate they can for you. Some of our points of difference are: Specific leasing team Superior photography to attract interest for your property Internet advertising on Australia's leading property websites:,, Prominent feature in our high profile office window displays Details of your property sent to thousands of potential tenants via our E-Newsletter & tenant database Onsite signage Personally open home inspections with potential tenants A multi-office rental list distributed in all 4 offices, we have the coast covered Process all applications performing all screening and approvals Accessing national tenancy databases like TICA, confirming employment conditions, rental history checks Recommendations to help you select the most suitable tenant Preparing all lease documentation, bond lodgment and property condition reports

Protecting your investment: Ray White is the most recognisable real estate brand in Australia and New Zealand. Ray White Maroochydore's level of experience means we are renowned for dedication and complete integrity. This is demonstrated by our proven record of success and impressive portfolio of satisfied clients. We know how to deliver a superlative service. We undertake the following broad range of services to ensure unmatched individual care for you and your property

Committed to undertaking routine inspections every 3-4 months Reporting back to you with full photographic reports Reliable, cost effective team of qualified tradespeople to keep the asset in your investment Handling maintenance requests with you prior to conducting any work Conduct thorough entry and exit condition reports to ensure smooth bond transactions Management of all financials, including monitoring rent payments Bi-monthly or monthly disbursements to owners along with electronic statements Monitor the market conditions and conduct regular rent reviews Comprehensive and efficient administrative systems

What our clients are saying: "I would like to thank you and your team Heidi for all the great work you do managing property in Maroochydore. I have been a property investor for more than 20 years and you have provided the best service we have experienced. Nothing was too much trouble and you saw to it that any and all problems were sorted and solved quickly and effectively" K King - Investor "I recently purchased a property in Maroochydore and was looking for a local property management team who could offer hassle free, all inclusive services at a price that didn't break the budget. After personally meeting the team at the office to discuss options, I was immediately impressed with the professionalism of the staff and the friendly atmosphere. Within 1 week the property management team at Ray White Maroochydore had come through with the goods and the tenants moved in the next week, just 4 days after settlement. We are very happy with the outcome and would like to thank the staff at Maroochydore for their continued support" A Noakes - Investor "Wow, you are very efficient! I can say your service is outstanding, we have been extremely pleased with our whole Ray White Maroochydore experience right from the word go!" S & H Norriss - Investor

Specialist managers for specialised fields: We understand your property is an investment and requires personalised attention to ensure it continues delivering returns well into the future. This is why we think it's our team which truly sets us apart and makes us what we are. Our people have been carefully selected, nurtured and given every opportunity to be the very best they can be. We look for a unique caliber of individual who has genuine passion and an empathy with clients. Our team is our investment for the future, so ongoing training and development is a high priority. Property Management has become a specialised field with vast legal implications. The Residential Tenancies Act and Acts of Parliament contain complex rules and regulations regarding Property Management. The strength of our service lies in our agents' thorough working knowledge and understating of the relevant legislation, in turn, providing you with peace of mind. At Ray White Maroochydore we pride ourselves on managing your property a little differently to most other agents. We have dedicated Property Management professionals operating in specialised roles. Each Property Manager has focused strength in their specialised field. Our specialised managers focus on their field of expertise; whether it's providing advice on minor repairs and maintenance, negotiating your new lease or preparing your property to be re-let; specialised knowledge and the right advise is what you need. The clear advantage to our investors is that they are provided with a much stronger and more efficient service, whilst having the ability to talk with any of our team anytime.

Additional services: Our goal is to add value over and above the traditional functions of Property Management. We believe delivering exemplary service, coupled with offering the most comprehensive and cutting edge services available, ensures we are effectively managing your property. Ray White Landlords Insurance Ray White Business Sales Ray White Residential Sales Ray White Commercial Leasing and Property Sales Ray White Concierge Loan Market Finance Direct Connect Utility Connections BMT Tax Depreciation Schedule

Maximising Your Wealth: With extensive local experience, our team is dynamic and energetic with a proactive approach to your investment. We understand that a good property manager leaves nothing to chance, which is why we go the extra mile in offering you every opportunity to capitalize on your investment. Yearly Market Appraisal for Sale: We can provide you with a yearly updated market opinion on the value of your property. Ideal for updating your landlords insurance policy and/or refinancing with available equity, we will keep you informed of all market movements. Depreciation Schedule: Many investors do not realize the great tax benefits they can receive when it comes to depreciation available on their investment property/s. We can provide a complimentary review of your current tax depreciation claim/schedule. Let us help you maximize your deductions when it comes to our investment property come tax time. Accounting Facility: We offer clients a broad range of property services, including handling the payment of council rates, body corporate fees, unity water charges and electricity bills.

Ray White Maroochydore 4-8 Duporth Avenue, Maroochydore Ph: 07 5443 2000

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