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ANIMAL CONTROL

Shanae Brooks Claudia Leal Jo-Yee Pang Monica Rojas


TABLE OF CONTENTS SITES OF ENGAGEMENT 3 RESEARCH PROPOSAL 5 HUMANE SOCIETY OBSERVATIONS 9

Passive Active Participate Orientation

ANIMAL CONTROL OBSERVATIONS 17

Passive Active Participate Orientation

PROCESS 25 Maps Transcriptions Personas

ANALYSIS 43

Compare/Contrast Insights/Problems Storyboard/Video Infographics Solutions

INDEX 55

Rsearchers Consent Forms

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SITES OF ENGAGEMENT HUMANE SOCIETY OF GREATER SAVANNAH Access: Granted Physical Evidence: The Humane Society is located on 7215 Sallie Mood Drive; primarily for future cat and dog owners; a gated facility with limited adoption hours between 11 a.m. to 6 p.m., a color mural in the front of the facility with adoption, donation, and thrift store, a waiting room with volunteer login computer, front desk with sign in sheet, an indoor/outdoor sections of previously owned dogs, four dog play pens, a separate room for cats with two indoor cat pens, offices tucked away in each corner, and separate rooms for shots, and veterinarian clinic trailer. Mission Statement: The Mission of the Humane Society for Greater Savannah is to lead our community in the compassionate treatment of animals, to address the causes of animal suffering and overpopulation, to educate and encourage people to take responsibility for their animal companions and to provide care for animals in need. Contact: Erin Fontes//efontes@humanesocietysav. org//503-953-5174

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SITES OF ENGAGEMENT SAVANNAH CHATHAM ANIMAL CONTROL Access: Granted Physical Evidence: Animal Control is located on 7211 Sallie Mood Drive; primarily for future cat and dog owners; a gated facility with limited adoption hours between 1–5 p.m., plain white walls, a waiting room in the front with sign-in sheet for volunteers and walk-ins, three indoor/outdoor sections of abandoned dogs, two dog play pens, four separate rooms for cats with two indoor/outdoor cat pens, four separate rooms for cats with two indoor/outdoor cat pens, an additional gate between the facility and animals so when animals do get loose they are within the facility, multiple rooms for separate uses: conference, break, isolation, offices, animal wash and shots. Mission Statement: The mission of the Savannah Chatham Animal Control Unit is to enforce the state laws and county ordinances pertaining to animal control and management; educate the community in responsible pet ownership; and provide for the housing and care of homeless animals and coordinate their adoption with local rescue organizations, or their humane euthanization when adoption is not possible. Contact: Diane Abolt//islandlady2612@aol.com//912484-4438

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RESEARCH PROPOSAL FOCUS To explore the volunteer experiences at Animal Control and Humane Society in order to further the adoption process by helping the animals prepare for their homes. Our group will first observe the volunteer orientation to understand the process better. Then we will experience the pre-adoption process as we observe participants and interact with thwe animals. We would like to get the overall experience in order to understand the everyday process and what their everyday goals are. In order to reach our goal, we will conduct observations and interviews to compare Animal Control with Humane Society to create the best solution for volunteers, employees, and animals.

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RESEARCH QUESTIONS 1. How are the volunteers organized in each place? 2. What is the relationship between the animal, volunteer, and adoption adviser? 3. How do volunteers and staff relate and corporate with each other? 4. How do they prepare the animals before they leave for their new home? 5. What are the differences in the volunteer orientations in each facility? 6. How long does the adoption process take? 7. How do they maintain the facility? 8. How do they manage to keep volunteers from community workers?


RESEARCH PROPOSAL Recruitment: Volunteers, Employees, and Advisers Asking the following questions to see if they are a good fit for further observation. By going to the facilities we will observe each employee and volunteer to see if they follow certain criteria. Adviser Recruiting Script: - How long have you worked at this facility? - What is your previous experience with animals? - Where/how did you learn about this facility? - Do you have any certification to be working there? - What is your primary task in the facility? Employee Recruiting Script: - How long have you been involved with this facility? - What do you enjoy the most about this facility? - Where/how did you learn about this facility? - Have you adopted an animal this facility while working here?

- Do you have any certification to be working there? - What is your primary task in the facility? Volunteer Introduction: We are students at SCAD working on a research project exploring the volunteer experiences between two facilities, would you be interested in helping us out by answering questions and allowing us to observe your volunteer experience today? Volunteer Recruiting Script: - How long have you known about this facility? - Have you previously adopted an animal before? - Why do you volunteer? - Are currently a student? - What do like about this facility? Active Volunteer Observation Script: - How does a bad experience at the facility affect your way of volunteering? - Do you feel like you have

adequate knowledge of animals at the facility? - What responsibilities do you do while at the facility? - What is the greatest factor for you to volunteer with animals? - What about this facility would motivate you to return or not return? - What makes you volunteer at this facility? - How do you feel about the volunteer process/system? - What are some questions about the animals/volunteering at the facility? - After the orientation, do you remember the rules in the facility? Volunteer Interview: - As a volunteer, why do you dedicate so much time and effort to animals? - As a volunteer, what do you to help in the facility? - Describe your best volunteer experience you have had. - How do you manage to fit this job into your schedule? - Have you ever worked in any

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other animal adoption facility besides this one? - If so how do you feel when comparing it to (this facility)? - Have you ever gotten attached to one of the animals in the facility? Volunteer Conclusion: Thank you so much for your time, is there anything else that you believe would be important to our research? Would we be able to contact you if we have any other questions? Thank you. Employee Introduction: We are students at SCAD working on a research project exploring the volunteer interactions at the facility, would you be interested in helping us out by answering questions and allowing us to observe your work today? Active Employee Observation Script: - What is your active role in the facility? - Do you give duties/tasks for volunteers to do? 6


RESEARCH PROPOSAL METHODS

- Have you had any good/bad experiences with the volunteers? - Do you enjoy working here? - How often do you encounter a problem? - Would you recommend certain animals to potential adopters? - What is the important thing for an animal at the facility? What do you think struggles the most in the facility? Through observations, are customers happy with the facility? How many animals come in each day? Employee Interview: - How do you feel about volunteers working in the facility? - Do they collaborate or are they disruptive? - What do you do to help out a volunteer? - What is the most interesting animal that has been brought in? - Have you gotten attached to any animal? Employee Conclusion: Thank you so much for your time, is there anything else that you believe 7

would be important to our research? Would we be able to contact you if we have any other questions? Thank you. Adviser Introduction: We are students at SCAD working on a research project exploring the volunteer interactions at the facility, would you be interested in helping us out by answering questions and allowing us to observe your orientation today? Active Adviser Observation Script: - Do you enjoy working with the volunteers? - What is your role in the facility? - How often do you go through the adoption process? - As a facilitator, how do you prioritize your time? - What is your daily schedule? - What is the greatest factor for you to adopt out an animal? - What do you believe the facility needs the most? - Do you have favorites at the facility?

Adviser Interview: - What is the process of the volunteer orientation? - How many volunteers show continuously after orientation? - How often do you advise an orientation? - Why is it necessary for volunteers to be involved in the orientation process? - As an adviser, are you part of the whole volunteer experience rather than just the orientation? - Do you enjoy working with volunteers? - What is expected from a volunteer through the whole process? - What are your past experiences with volunteers? (Good and bad experiences). Employee Conclusion: Thank you so much for your time, is there anything else that you believe would be important to our research? Would we be able to contact you if we have any other questions? Thank you.

ROLES Passive Observations: Each team member will do separate passive observations for 30 minutes by observing the facility, taking notes, photographs, and video to get a simple understanding of the facility and the life around it. Participatory Observations: Members will take part in volunteering at each facility by going through orientation and experiencing the role as a volunteer and what it takes to help the animals and employees for a day. Active Observations: Each team member will take part in each active observation by asking the following questions, following the interviewee, taking notes and observing, videotaping the experience, and transcribing the information. Two days have been set to interview and observe to stay out of the way of their everyday process.


RESEARCH PROPOSAL Interviews: Each team member will take part in the interview process by asking the questions that will help us understand the interviewee as volunteer/ employee and the true story behind each facility. Volunteer – Animal Control Facilitator: Jo-Yee Pang Observer: Claudia Leal Videographer: Monica Rojas Transcriber: Shanaé Brooks Employee – Animal Control Facilitator: Shanaé Brooks Observer: Jo-Yee Pang Videographer: Claudia Leal Transcriber: Monica Rojas Adviser – Animal Control Facilitator: Monica Rojas Observer: Shanaé Brooks Videographer: Jo-Yee Pang Transcriber: Claudia Leal

Volunteer – Humane Society Facilitator: Claudia Leal Observer: Monica Rojas Videographer: Shanaé Brooks Transcriber: Jo-Yee Pang Employee – Humane Society Facilitator: Jo-Yee Pang Observer: Claudia Leal Videographer: Monica Rojas Transcriber: Shanaé Brooks Adviser – Humane Society Facilitator: Shanaé Brooks Observer: Jo-Yee Pang Videographer: Claudia Leal Transcriber: Monica Rojas

Humane Society Adoption Hours: 11 a.m. to 6 p.m. Animal Control Adoption Hours: 1–5 p.m.

SCHEDULE 8

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11 Focus Statement/ Research Questions due

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13 Both facilities Passive Observations - 2pm

14 Animal Control Active/ Partipatory Observations - 10:30am

15 Animal Control Active/ Participatory Observations - 2pm

16 Research Proposal due

17 Humane Society Interviews - 2 pm

18 Animal Control interviews - 10am

19 Humane Society Active/ Participatory Observations - 2 pm

21 Humane Society Active/ Participatory Observations - 11 am

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23 24 Observations/ Interviews due

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20 Animal Control Active/ Participatory Observations - 2 pm 27

Class/Work Schedule Shanaé Brooks: MON/WED (11 a.m. to 4:30 p.m.) TUE (10:30 a.m. to 1:30 p.m.) Monica Rojas: MON/WED (11 a.m. to 4:30 p.m.) TUE/THUR (8–10:30 a.m.)

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Claudia Leal: MON/WED (11 a.m. to 1:30 p.m.) TUE/THUR (11 a.m. to 4:30 p.m.) Jo-Yee Pang: MON/WED (9 a.m. to 1:30 p.m.) TUE (11 a.m. to 4:30 p.m.) THUR (9 a.m. to 1:30 p.m.) FRI (8 a.m. to 5 p.m.)

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PASSIVE OBSERVATION HUMANE SOCIETY Observer: Claudia Basics: The building is decorated on the outside with a mural on the entrance. It is a much smaller building than animal control with fewer animals. The cat area

There wasn’t a lot of barking, but the dogs did get extremely excited as we walked down the hall. was a bit smaller as well, and also located indoor. Experience: One member of the group had to sign in before entering the animal area. The cages were clean and had toys for the dogs to play with. Some cages even had blankets. There wasn’t a lot of barking, but the dogs did get extremely excited as we walked down the hall. Each cage had the name of the dog or dogs inside, and with the name tag there was a story. Adoption: No Adoption Process: N/A Observer: Shanae Basics: Small, but clean facility, with pictures of dogs and cats on walls. Upon entering facility, you notice the smell of animals, but it is masked by a sanitization scent. You can hear the faint barking of 9

the dogs located in the kennels outside, from inside the building. As you enter through the doors where the dog kennels are located, naturally, the smell and sound intensify. A few dogs barked but most were actually pretty calm. The smell was of dog feces and the overall smell of an outside animal. The dog kennels were large and most had beds and toys. The kennels were also under a covered area. The cat


PASSIVE OBSERVATION HUMANE SOCIETY kennels were located in a small room with 3 kennels stacked on top of one another against the walls.

As you enter through the doors where the dog kennels are located, naturally, the smell and sound intensify.

There was also an area with glass doors where about 3 to 4 cats where. In this area was artificial grass, beds and cat houses. Experience: Claudia observed the daily operations of the facility including tasks of employees and volunteers. There was subtle and laid back interaction between the employees, while remaining professional. Adoption: No Adoption Process: N/A Observer: Monica Basics: Humane Societys’ facilities are smaller that Animal Control. And, they seem like disorganized because there was a mess in their front desk. However, they are actually SO ORGANIZED! They even have a schedule for volunteers to come. The place seems cozier and the walls are painted like a playground for dogs. Surprisingly, this facility did not

smell at all and it looked really clean as well. Experience: Monica thinks that since they do not have as many dogs and cats as Animal Control they have more time to dedicate to each animal. When she was there she saw how they took dogs out for a walk. It is also interesting that kennels here where cleaner but uglier; by this she means that the facility as a whole looks cheaper than Animal Control but it seems to be cleaner. In their laundry room she saw a 10


PASSIVE OBSERVATION HUMANE SOCIETY lot more towels and blankets than I did in the other facility.

Potential adopters walked around searching for a dog to adopt and to give it a home. Adoption: No Observer: Jo-Yee Basics: Painted mural in front of the building, colorful walls, employees everywhere maintaining the facility and have on their blue employee t-shirt walking dogs in and out. Experience: Walked in and was greeted by the front desk. At the front desk, everyone signed in and was welcomed by employees. Everyone walking through the facility hand sanitzed after touching any animal. In the dog kennels, each dog had a sheet with their information and a small bucket of food in the front of the cage for people to feed the dogs. Potential adopters walked around searching for a dog adopt and to give it a home. Only a few dogs in the facility and lots of empty kennels. Each dog walked up to the front of the kennel wanting attention and waiting to leave the facility. Adoption: Did you witness an adoption? No Adoption Process: N/A 11


ACTIVE OBSERVATION HUMANE SOCIETY Interviewee:Erin/Orientation Adviser Interviewer: Shanae Basics: She is very organized and manages her time with work, volunteering, and playing with her dog, Zoey. Process: The overall process is to make the adoption process productive and smooth. The staff is responsible for everyday tasks, such as cleaning cages, cleaning dogs, feeding, walking, the adoption process, working the front desk. For community service workers and volunteers, they generally have the same tasks as a staff member, because it is important for them to be efficient at every task. There is also a calendar posted by the front desk with dogs that need to be walked and the dogs that can be socialized with one another. The whole process is to make sure that the pets get socialized and are suitable for a new home. Experience: Shanae observed an a adoption take place along with daily duties of the facility. As she witnessed the process of adoption, she sat in the waiting area. An adopter stood at the counter while the staff member stated the adoption contract. The adopter listened, then signed the contract. The staff member then asked the adopter for the small fee of $15 for adopting the pet. The cat was put into a small kennel and given to the adopter. The adopter showed

affection for the animal and exited the facility. Adoption: No Interviewee: Allison/Employee Interviewer: Monica Basics: While Monica followed Allison in the kennel area of the facility she was really nice to the animals and said hi to everyone of them. She actually is a tech. veterinary and she gives medical care to these animals. It was nice because Monica got to talk with her about volunteers and she seems really happy with them. She says that having a system of organization and schedule for them is really helpful since they do what Humane Society needs them to do. Process: This facility takes previously owned animals and help them find a new home. They also take the necessary care with them. Experience: While she was there, Monica noticed

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ACTIVE OBSERVATION HUMANE SOCIETY Interviewee: Gabrielle Interviewer: Claudia Basics: Gabrielle has been volunteering to Humane Society for about a year now, and knows the place and people well. Process: Gabrielle goes every Sunday to Humane Society to socialize with the animals. She pets cats mostly, and is there to take the animals out of their cages for a while and give them some love. She usually goes for about an hour sometimes two. And every once in a while helps with other chores such as laundry or cleaning the cages.

She pets cats mostly, and is there to take the animals out of their cages for a while and give them some love. that there are several empty kennels and the ones that are not have toys and blankets; she found this good because these animals spend a lot of time in their kennels and it is important for them to feel comfortable in order to be “ready� for adoption. Adoption: No 13

Experience: I signed in and followed Gabrielle to a computer where volunteers sign in. I followed her as she showed me around and proceeded to the cat room, where she spends most of her time. She took out a cat at a time showing me what she did during her time in humane society.


ACTIVE OBSERVATION HUMANE SOCIETY Interviewee: Erin/Orientation Adviser Interviewer: Jo-Yee

Process: Every new volunteer has to sign up online and register for a pre-orientation meeting before going through training and touring of the facility.

The place is not easy to notice since it is practically hidden behind Humane Society.

Basics: Erin comes in six days a week to train new volunteers.

The adviser explains the process and history behind Humane Society. Experience: Erin held an orientation at the Savannah Hospice for all volunteers that had signed up online that month. Everyone sat down in the conference room and waited for further instructions. Around the conference table adults and students introduced them themselves and talked about their previous experiences and why they wanted to be there. Erin explained the steps through orientation and told them the specifics of the three following trainings they had to go through before offically becoming a volunteer. She explained how each volunteer with create a user id and password to finish their training and start scheduling their volunteer times at Human Society. At the end of the meeting volunteers sign up for the tour of Humane Society for the next step. Adoption: No 14


PARTICIPATE OBSERVATION HUMANE SOCIETY Researcher: Jo-Yee/ HSGS Volunteer Basics: Dressed in jeans, closed-toe shoes, and t-shirt for volunteer dress code, checks the dog board to see what dogs need to be walked, walks around the facility to check out the dogs that are in. Experience: Jo-Yee walked four dogs around the front lawn at the Humane Society. She checked off each dog that she walked to show that the dog had been out and socialized during the time. She checked into the digital volunteer check in with her username and

She checked into the digital volunteer check in with her username and password. password. Afterwards, hand sanitized before walking into the kennels and grabbed a leash to take out each dog. Each dog has a collar to attach the leash and food at the front of the cage to work on their training. She spends 10-15 minutes with each dog and takes two dogs out to the playpens to play. Reaction: Jo-Yee was thrilled to have done service to help out Humane Society. After a busy morning, she felt relaxed with the dogs and felt that she had

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done something good for them. Jo-Yee became attached to one of puppies she had played with and scheduled another volunteer time for the next day to interact with the dogs.


ORIENTATION PROCESS HUMANE SOCIETY APPLICATION ONLINE

Fill out volunteer application online Attend pre-orientation meeting Go over job descriptions Do paper work and consent forms Required to do three trainings Schedule next meeting with Erin Tour facility They have a professional dog trainer to teach (required one time)

-how to handle the dogs -how to walk the dogs -how to interact with the dogs Process of cleaning kennels Sign up to volunteer All digitally scheduled with their online sign up

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PASSIVE OBSERVATION ANIMAL CONTROL Observer: Monica Basics: The facility looked clean but it smelled funny. Experience: The facility is not easy to find; it is almost hiding behind Humane Society. Monica

The place is not easy to notice since it is practically hidden behind Humane Society. don’t think it is well advertised either. It is a big place with a lot of outdoor space. There is more than one dog in several kennels. Almost all the kennels have tags on them with the animal specifications. They have a place to bathe the dogs with two tubs. The cat kennels are in a completely different area and they are all tagged as well. She can see sleeping cats through the window on the left at the entrance. She walk through a fairly short hall (to the right of the entrance) and go outside where she can hear the dogs barking. They seem to be under stress and hyperactive (excited though). Adoption: No Adoption Process: N/A

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Observer: Shanae Basics: Large sterile building with cat room to the immediate left. Front Desk is straight ahead with a long hallway to the right. The smell is immediately noticed, as you enter the facility. The smell is of pet waste and of sanitization cleaners. You can hear a very faint sound of dogs barking from inside the facility. Upon exiting the facility into the area where the kennels are located, the sound of the dogs grew


PASSIVE OBSERVATION ANIMAL CONTROL so many and were adorable. The staff was also very friendly and helpful, you can tell that they appreciate all the visitors that were there. Adoption: No Adoption Process: N/A

very intimidating. The smell was horrible but it seemed to be stronger in specific areas. The cat area was quiet, besides the sounds of kittens wining and meowing. Experience: The overall experience really was a very moving one. Your heart really gets tugged at, when you see dogs with lacerations and other scars. The puppy area was a delight to see because there was

Observer: Claudia Basics: As we were driving down the street, the first building she noticed was Humane Society, and across the street another very large prison-like gated area, which turned out to be Animal Control. The place was very clean, but smelled like animals, which was to be expected. The reception area was quiet as well as the cat room, but as soon as we walked outside, we could hear tons of dogs barking. It was very, very loud. Most of the cages had poop and pee inside them. The cat room was very quiet, where the only noise coming from that room was kittens crying. Experience: The volunteers working were very friendly and helpful. Each person has to sign in before going into the animal area. Each cage is divided in two parts, where one side is outdoors and the other indoors. There were so many dogs that many of the cages had over three dogs. As we walked down the hall, the dogs became extremely excited with our presence. They bark a lot and jump and cry, but out of excitement and happiness, hoping

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PASSIVE OBSERVATION ANIMAL CONTROL hall. An employee walks by with their uniform, green polo and khakis and a dirty dog on leash. Experience: At the front desk, employees busy at work answering phones and walking potential adopters. The facility was loud with dogs barking outside waiting for people to give them a loving

They bark a lot and jump and cry, but out of excitement and happiness, hoping to be adopted.

to be adopted. Most of them look very friendly and sad, and others look like if they have gone mad from being inside the cages for so long. Adoption: No Adoption Process: N/A Observer: Jo-Yee Basics: Customers walk into a very sterile environment with blank white walls. The smell of cats walking in covered by the smell of dogs down the 19

home. While walking out to the kennels, the floors were wet and no one was outside to up clean up. The facility was closing within the hour and only one family was still looking around. Adoption: Yes Adoption Process: A potential adopter had heard about the dog, Katie through their Facebook page, Pound Pups In Need, and wanted to interact with her. After spending an hour with the dog, Katie, the potential adopter fell in love with Katie and wanted to give her a loving home. She filled out the application and the adviser, Michelle reviewed the information within minutes and allowed the adopter to take home Katie to a loving home. A volunteer bathed her before she left Animal Control forever. The adopter and Katie were as happy as can be.


ACTIVE OBSERVATION ANIMAL CONTROL Interviewee: Diane/Animal Control Adviser Interviewer: Shanae Basics: Diane loves her animals and spends every morning feeding over 20 fostered cats and dogs, Process: The daily process starts with the cleaning of the cages, mostly done by community service workers. Along with cleaning is feeding time for the animals. The facility opens to the public at 1p.m. There is constant bringing in of animals to the facility as the officers pick them up. The adoption process also takes place daily, and with this process is meet and greet with the animals. The dogs are walked, usually done by volunteers, and new dogs named. Staff members also do walking tours of the facility to potential adopters. Animals are also bathed and treated for any sickness that they may have. Experience: A volunteer was walking dogs around the facility outside and a small dog was running around inside the fenced-in portion of the meet and greet area. There were also a couple of groups of potential adopters getting a tour of the facility. Large dog kennels were being cleaned by hosing down the area. A staff member was transferring soiled linens and began doing laundry. While leaving the facility, a family was in the sitting area waiting to adopt a dog.

for a few years now and has been an excellent hand. She has devoted much time and effort and has contributed a lot with her help. Process: Rebecca walks in to clean out the kennels for each dog. She closes the kennel slider and leaves the dog within one side to rinse out the messes. After rinsing each section, she hands out food and water for the dogs. She works with community service workers to get the task done every morning before opening up the adoption floor. She looks after volunteers and people serving community service and explains what their job is at the place. She shows them around and explains the rules and regulations. Experience: Rebecca finished her morning duties and makes her rounds to see if a dog needs attending. She gets called up to the front, because a volunteer

Interviewee: Rebecca/Employee Interviewer: Claudia Basics: Rebecca has been working in Animal Control 20


ACTIVE OBSERVATION ANIMAL CONTROL has dropped off a dog. The dog was found on Barnard Street wandering around. Rebecca checks the dog and is given the task to take the dog for two shots before entering the kennels in case of diseases spreading through other dogs. Then the dog is taken to an empty kennel with a new place card. The dog has to remain at the facility for five days before put on adoption. Claudia talked to Rebecca at the patio area and asked for an interview. She showed her around the place and explained how things worked. We then proceeded to a conference room where we discussed her experiences, concerns, and other aspects about Animal control. Interviewee: Jennifer/Volunteer Interviewer: Jo-Yee Basics: Jennifer takes photographs every week to publicize the dogs that may be on the list for that week to be euthanized. Process: Jennifer walks in twice a week to take photo of the new dogs that have been found. She also is in charge of the Facebook page, Pound Pups In Need

They bark a lot and jump and cry, but out of excitement and happiness, hoping to be adopted. 21

and updates new information about dogs that need to be adopted within the week. She pulls out the dogs that Michelle, adoption adviser, needs that day. She doesn’t take any dogs for a walk, but trys to spend her time with every dog calling her attention. Experience: Jennifer loves volunteering her time to spend time with the dogs and helping them get adopted to a new home. She walks in to find her pound pup she sees everyday, Plug. She spent some


ACTIVE OBSERVATION ANIMAL CONTROL time with her favorite dog and took photos to inspire other owners to hear his story and adopt him forever. After posting it on facebook, a future owner wanted to give the dog a home. Jennifer was sad to see Plug go, but happy to see it go to a comfortable home and family. Interviewee: Diane/Animal Control Adviser Interviewer: Monica Basics: For the orientation process we went into the conference room of the facility. We stayed there for a few minutes while Diane talked and explained us a bit about the facility, the animals, and what we are supposed to do as volunteers. She was so nice and seemed so in touch with these animals. There where about 12 volunteers, 8 of which were SCAD students; and we all wanted to do the same thing: help these animals find a new loving home. Afterwards, we went to see the kennel area and it was weird. It had some positive things like the kennels being “big”, and they had an indoor part and an “outdoor” part. The kennels where dirty though. There was poop in several of them. Also, the smell was very strong but after a while you get use to it and don’t sense it anymore. Process: They take animals that have no home and do their best in finding them a home. This also includes medical care while in the facility and all of the necessary care before the animal is given to his new family. They even take care of pregnant animals and then nurture their puppies. It was sad though

because Diane explained that sometimes for various reasons some of the animals have to be euthanized. Experience: While Monica was there she saw how a volunteer bathed a whole litter of puppies. She also saw how employees interact with the animals and how they act quickly when they see something weird going on with one of the animals. How do you feel about volunteers? She answered that she was so grateful with volunteers and that they really appreciate that they come to the facility. Do you get attached to these animals? Monica actually wanted to ask this question but she did not need to. As she listen to her speaking about these animals she knew that she did get attached. Actually she was telling us about the many animals she has at home and how she takes care and nurture them every day.

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PARTICIPATE OBSERVATION Researcher: Monica/Animal Control Volunteer Basics: Monica was very excited but when she entered the kennel area the smell was unbearable. She loves animals with all her heart but the places’ smell made them seem dirty. The poop in the kennels was also very disgusting.

Experience: While she was there she tried to take as many dogs for a walk as she could. When she took them out they were so excited and happy; it was hard for me to control them, even if they were really small, because they were very hyperactive and when she pulled the leash they started coughing. Monica also went by several kennels and spoke to the animals and gave them a bit of attention.

I love animals with all my heart but the places’ smell made them seem dirty. Reaction: Actually, taking them out for a walk was very fulfilling. They were so happy and excited that it was really nice. She would have loved to be able to take them all for a walk because it is so good for them.

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ORIENTATION PROCESS ANIMAL CONTROL APPLICATION FORM

Fill out application Inform what is not acceptable behavior -give examples Inform about the euthanization process and the category this location falls under Pet fostering information History of Animal Control Meet and Greet Process Explain difference between Animal Control

and Humane Society Process of taking in Pregnant Dogs Process of treating puppies for heart worms Process of pre-opening of facility - cleaning and feeding Explanation of Kennel Cough Process of volunteer Meet and Greets Explain overall goal of Animal Control 24


PROCESS AFFINITY MAP

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PROCESS ACTIVITIES MAP

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PROCESS OBSERVATION SIMILARITIES

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PROCESS EXPERIENCE/INTEREST MAPS

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PROCESS OBSERVATION SIMILARITIES

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PROCESS EXPERIENCE/INTEREST MAPS

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PROCESS ISSUES

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PROCESS SOLUTIONS

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PROCESS TRANSCRIPTION 11:33am–Generally do not know how to handle the dogs and so they will stating to squirt them with water we do not want that, so if you see that, if you do not want to tell them to stop well ask them what they are doing then you come get somebody, okay. Because we had an incident last Saturday that one of my volunteers saw a community service worker grab a dog up like(demonstrates) this and threw the dog in the kennel and said get your ass in there. That is not acceptable behavior we do not want that done in here and yes it is very frustrating when you are trying to get a dog in and they do not want to go back in. They do not want to go back in the kennel they do not want to live in a kennel. So this is a very big kennel and our euthanization rates are so that we fall in the categories of a low kill shelter and so that is fantastic. So that means that we are in 40 percent or less in our euthanization of what comes in. We cannot help doing that because we are out of space, plus we do not enough people to just keep doing it. The department of agriculture is who we report to and we cannot have kennels in the hallway like we do. This whole week we have been packed full of dogs. I also have a lost dog book up front full of lost dogs, I do not know where they are all coming from. So we have 90 cat kennels, we average about 120 cats a day. If you do not know, spring time is kitten time. So we have kittens brought in all the time. I have 14 at home bottle feeding because they come in everyday. I found this little kitten… I found these little kittens, you know nobody here has time to bottle feed them, so I asked for fosters to take a litter home so I can at least get something done to my house. But, so if you are interested I know you guys cannot have anything in your dorms, you can only have goldfish, right I know it. Animal control was formed years ago in the 70’s to actually pick up strays and put them down. They were to control the

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stray population. We have come a long way since then. We have already, to date, we have already adopted out over 1200 animals this year already, so that is fantastic. We can’t get them all adopted out , we want to. Our two outside pens are for meet and greets for dogs who are to be exercised because they are going stir crazy on those kennels. And you will see dogs out there with the name facts on them. We have 3 out here that were part of k3, that means that those animals have been spade or neutered , micro-chipped, they are heart worm negative they have rabid shots, they are up to date on everything. Those are animals that I have sponsored because for some reason they tug at my heart. So I try to quit looking dogs in their eyes., because once I do that, it is it. That’s what I was going to tell… I have 3 dogs out here that in K3 that were part of... (Some one walks in) 11:35– Hello , how are you and you are 11:35– Dawn 11:35– Who 11:36– Dawn 11:36– Come on in have a seat dawn, here, there is one seat over here Have you already signed an application dawn? 11:36–No. 11:37–(Dog starts to play) 11:37– Gasps 11:37– She is a sweetheart, um, anyway, three are from a hoarding house. I don’t know if any of you know about we actually had a hoarder in town who is actually a very nice man. Who just got overwhelmed, poor judgment, whatever you want to say. He had 71 dogs. 11:38– Sighs 11:38– And there was 2 to 4 feet of feces in the entire house and the floor was falling in because it was so heavy. When the police opened the doors the dogs ran out, you know how dogs run out of the house, they ran dead into the walls because they have never been outside. They had never touched ground, they

had never been with another human except him. The biggest one we have, 3 of them bit, one bit an officer, one bit a volunteer, one bit a community service worker. So they were put in isolation and they were left there for a couple of weeks, they were going to euthanize them and I said no, no. We pulled these dogs from their environment they need a chance, so I got two, one I love, he will come up and give me kisses. One little black and white one… and he is getting there and one that has not quite got there. But you will see them out there they have three colors on them. They have red ,blue, and yellow, I guess. But they deserve a chance. At least we had a history on those dogs we don’t have a history on these dogs .Now The difference between us and humane, is humane is supposed and I say supposed, to take owned dogs, we take strays and everything else. However if you do not have vet records, you do not have proof of ownership then they will not take your animals. So we end up with people down here saying that they would not take my animals up there. And it is people who cannot no longer afford them, they have been evicted or being transferred, we take the dogs. They are suppose to take them, but we will take them if they give them such a hard time. Because we don’t want them to just go let the dog out let them roam or get hit. So we will take them, but that is not what we want to do. But that is one of the reasons we are so full. As you see, we have puppies. Luckily the lieutenant and I do not believe in aborting puppies, when you can see the momma is so pregnant, Humane does. The actually complained to PETA for not doing that. Because it one thing to not know, it’s another when you see little bumps on the side. So we end up with puppies and we love them and usually they get to go out. Usually I have the mother spade and microchipped so she cannot be put down as most of the mothers in here have been wonderful

mothers, very caring, very protective and they do a good job. It is very important that our dogs are de-wormed because the worms will kill puppies faster than anything, believe it. So we have a protocol that we do; puppies should be done 2 weeks, 4 weeks, 6 weeks, and 8 weeks . I am telling you stuff that you probably won’t even remember but some day it will click and you will say: I heard that, I remember that. So the big thing is, if you are going to take a dog out of this kennel you are going to walk it, bathe it, help someone with a meet and greet. I really do not expect you to do meet and greets. I have had preexposure rabid shots and I am sure that none of you had, so don’t put yourself at risk that way. But if they bite me, I do not want to be bitten, believe me, but at least I have had the exposure rabid shots. So usually staff and I do meet and greets but if you feel comfortable, you can do a meet and greet. We do meet and greets because we do not want to put these animals in a bad situation and we do not want to put the adopters animals in a bad situation. So if an adopter wants to adopt then they have to come in to do a meet and greet. It does not have to be back here where the dogs are barking and it scares their dog half to death, it can be out front. However we can help them to get these animals out to homes that want them. We will take them, we do not want… we have a dog over here, his name is buddy. Buddy’s owner committed suicide and buddy was in the house, I think 3 days before it was found. Nobody looks at buddy because he is just a black dog 11:41– He is a beautiful dog 11:41– He is, he’s a sweetheart, So I put it in the paper, I put in the paper for two weeks cause I am determined to get him a home before they want to put him down. He is to be put down for 3 weeks now. I keep saying no, he deserves and chance. Unfortunately I do not want any of these dogs put down,


PROCESS but I know it has to be done. But they all have some sort of history we just don’t know it. This little girl here, (points to dog) luckily her owners are coming, but you would know that she has been loved I mean she is a sweetheart. She does not want to bite, she’s been in the car, she snuggles up in bed. You want dogs to be connected to their owners because you know that they’ve been loved and treated right. I have three dogs at home who when you raise your hands they duck, so that tells you they have been hit over and over. And I have one that screams when you pick her up, so apparently somebody hurt her when they picked her up. She is not hurt she is fine, but she thinks that someone will hurt her, so those are things that we try to work through. Most of the little dogs, I try to take home and socialize them make sure they are vivid, make sure they don’t have any disease . Kennel cough is very prevalent here , if you don’t know what kennel cough is, that is why your dog gets a shot and they put it in the nose and mouth. And that is for kennel cough, it is very contagious and is air born. And so if you see a dog hacking,( makes hacking noise), make sure to make a note, if you don’t see it on a card tell somebody or pull out a pen and mark KC on it. That means the dog should get medicated, it is very contagious but very treatable. Most of the diseases are very treatable. The ones that are really bad are Parvo. We don’t want Parvo in here, sometimes we cannot help that we can pick up a dog that is pre-exposed. If they have been in somebody’s yard and there was a dog that had Parvo within 6 months, guess what, they are exposed. And we would not know that until the time; it usually takes 7 to 10 days to break. We dread when that comes because that means we actually have to do.. Actually when they cleans the kennels they put down a chemical to kill diseases and it has to sit in there for 10 minutes. That is why it takes so long to clean the kennels. That is

why we don’t open to the public until 1pm because it takes most of the morning to clean this entire place, feed them, clean then, feed them. Any questions before I go any further? Okay . If there is a red sticker on a kennel that is a bite case, do not go up to them, do not touch that dog. If you are walking people through, we don’t let anybody go through the kennel unescorted. So as volunteers you will be responsible for taking people through and if you have fallen in love with some dog and you notice that he loves his ears… tell them that… tell them. You are trying to sell these dogs. We want to get them out of here if you can. Michele and I, at the end of the day it is great to say that we have adopted out 8 dogs. But the real question is how many kennels did we empty out. Because we could have adopted out 8 puppies out of one kennel and guess what, we opened up one kennel. So our real goal each day is how many kennels can we open, because we know that when another dog is put in; they bring dogs all through the night. The officers do… so you never know. We leave here saying that we are happy that 4 kennels are open and we come in the next morning and 8 dogs are on the floor. So we never know what is going to happen. I have a program that is called pilot and paws and I have a pilot that fly’s in from Tennessee in her plane. This is her charity work, she loads up many little animals in her plane and she fly’s to Indiana. Mike picks them up in his plane and fly’s them to Green Bay where they are volunteers waiting to take them to Wisconsin to a no- kill shelter. They calls those a sanctuary. They have mandatory spade and neuter laws up north, so they don’t have puppies and they are thrilled. I guess it was three weeks ago maybe, we sent 28 little guys to them, it was wonderful. We opened up 7 cages and when we got back they were all filled when we got back from the airport . We were like where do they come from, these dogs, where are they growing from.

If you take a special interest in one and you want to say something special about them on the cage that is fine too. Anything that can help them get out of here. If you are walking people through and you say what are you looking for and if they are looking for a specific kind of dog, if they are looking for watch dog and you know there is something out that that is big and ferocious and you say here is one. If they are looking for little dogs then you can concentrate on those. Buddy, you know, please don’t tell people that his owner committed suicide. You can just tell him that his owner died. But we want to get buddy out of here, we want to get preacher out of here. When you see preacher he’s a… 11:43– I think we may have another one. 11:43– Oh, come on in,( laughs) 11:44– I am sorry 11:44– Will you do me a favor? Is there volunteer contracts up there? 11:44– How many do you want? You need, we need 4. Here is a chair right there, there is one right there. Um yes. -I am just curious, I was at another shelter yesterday and the breed that they had the most was Pit-bulls. 11:45– Same here, yeah, about 80 percent of our dogs are Pits or Pit mixes and unfortunately that is like a bad word. And it shouldn’t be, Pits are fantastic they are some of the sweetest dogs in the world. It is how they have been treated. The big thing about a Pit and this is what, this is a pit a pit is powerful, it is not mean, it is powerful. A Pit says I am going, then its going. They are sweet loving dogs and you will see that you can’t help but fall in love with them. So they get this bad rap. When I was growing up it was Doberman Pinschers, it was the dog you were petrified of. It has been German Shepherds, it has been Rottweiler’s, its not the breed it is how they have been treated and you can always tell. We actually last year we had a part wolf in here, and he was a big dog and everybody was scared of him.( laughs)

SUMMARY The advisor started off by stating that most of the of the children that come to visit will squirt the dogs. She then went on to explain what was not acceptable behavior of volunteers, staff and community service workers. Overcrowding of the facility is the next subject that she talked about, stating that they have kennels in the hallways and that is not acceptable. Animal control was originally started as a way to get strays off the streets, but it has come a long way, that they not only get strays but people bring in their pets because Humane Society will not take them. She tells another story of dogs that were in a hoarded house with 71 dogs and piles of feces. It was her mission to socialize those dogs so they can have a chance to get a home. They have many puppies because Diane and Michele do not believe in letting a pregnant mother go on her own. She then goes on to explain the process of keeping the puppies safe from diseases and other dogs free from diseases. Meet and Greets are a mandatory process that takes place at the facility for the adopters and pets to get acquainted, not only with the adopter but the adopter’s other pets. She tells another story about the dog that was in the room, saying that her owners are coming to get her soon. And the importance of coming from a good home. She informs the group about looking out for certain signs of sick dogs. She persuades for the volunteers to sell the pets, by telling potential adopters little cute facts about the pet. She ended by telling that about 80 percent of the dog breeds are Pit-Bull of Pit-Bull mixes and they are just as lovable as any other dog, it just depends on the way they were treated. Shanae (Saturday April 14th at 11:33am to 11:46am)

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PROCESS PERSONA

Natalie Brown// //Natalie is the Volunteer Adviser at the local animal shelter. She is part of the administration at the shelter, works everyday with volunteers and hosts large adoption events.

Her Needs// //a place to work //a place to network //a place to socialize

Her Goals// Life// to discover, to feel accomplished at work Experience// to maintain control, to find a comfortable environment, to work with community workers and volunteers End// to complete work

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Natalie and the Volunteers// As an adviser at the local animal shelter, Natalie schedules events, meetings, orientations, and trainings for all volunteers. In the morning she checks her schedule and drives to the shelter with . She meets with the administration to go through their daily check list in maintaining the facility. At the shelter, Natalie walks in the dog kennels to greet her dogs, Reese, Ike, Marley, Lill, Shamus, Ruby, Tiny Tim, and Preacher. A few of these dogs belong to a specific rescue group program in the shelter and have been within the facility for over 2 years. The adoption floor opens at 1 and potential adopters roam through the facility. Natalie welcomes vistors and her volunteers to help out at the facility. She is greeted by a new volunteer waiting for her one on one orienation wtih her. Natalie and her new volunter head down the hallway to her office and explains the stories behind the shelter, the rules in the facility, and the lifestyle they want to show to the customers. Natalie ends the day a little earlier then others to finish feeding her loving animals at home and relaxes after a hard day at work with her animals and continues the daily schedule everyday.


PROCESS The Protector

“Caring for animals is not my job, it is my way of life. I am fulfilling my purpose and passion.�

AGE: 34 years old TITLE/MAJOR: Volunteer Adviser EXPERIENCE: Been at the facility for five years, fostered over 50 animals, owns 10 animals, and sponsors 6 animals PREFERENCES: Dog walking, bathing, giving shots to dogs coming in, socializing animals, adoptions PERSONALITY: Quiet, outgoing, sensitive, orignial, forceful HOBBIES: Traveling, relaxation, gardening, art collecting, scrapbooking, baking ANIMAL ORGANIZATIONS: ASPCA, F.A.C.T.S., PETA, PAWS KEY CONCERNS: Animals not going to a good home and owners returning animals MOTIVATIONS: To give something back (love and belonging)

Goes into work everyday

Goes into work once a week

Foster/Owns a single animal

Fosters/Owns multiple animals

Gives an orientation once a month

Gives an orientation everyday

Works multiple positions

Works one position

Attached to animals Cat lover

Focuses on job Dog lover

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PROCESS PERSONA

Holly Anderson// //Holly is an Employee at the local animal shelter and is part of the administration, she works with volunteers and community workers. She maintains the facility outside and controls the flow of facility.

Her Needs// //a place to work //a place to network //a place to socialize

Her Goals// Life// to discover, to feel accomplished at work Experience// to maintain control, to find a comfortable environment, to work with community workers and volunteers End// to complete work

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Holly and her Volunteers// Every day Holly wakes up and drive over to the animal shelter. She walks straight into the kennels and gets to work. Community workers walk in and ask Holly for the orders on what to do next. As she works with the community workers, all the dogs are sent outside, while they scrub and clean the kennels inside. After spending a couple hours of cleaning and feeding, Holly takes a break and checks up on the workers while they finish cleaning. Holly then checks her daily schedule and gives shots to the dogs that are in need of them. She checks around and reminds herself the tasks that need to get done with day. A volunteer walks in and Natalie directs her to Holly for a couple things that need to be done. Her and the volunteer walk around to take photographs of the new dogs and find the empty kennels that could be filled with new dogs that are brought in the day. Holly finishes all her tasks that day answering phones, giving daily shots, feeding, cleaning, and moving animals around. She heads out for the day and goes home to play with dogs Ryley and Albert that she had adopted from the shelter.


PROCESS The Idealist

“There is so much to do around here and there aren’t enough volunteers and employees everyday.

AGE: 25 years old TITLE/MAJOR: Employee/Vet Tech EXPERIENCE: Been at the facility for two years, owns two dogs, Ryley and Albert, Vet School PREFERENCES: Dog walking, bathing, giving shots to dogs coming in PERSONALITY: Intelligent, Easy-going, quiet, idealistic HOBBIES: Reading, family time, dogs, texting, having a good cup of coffee every morning ANIMAL ORGANIZATIONS: ASPCA, F.A.C.T.S. KEY CONCERNS: Animals not staying healthy in the facility and workers abusing animals MOTIVATIONS: To give something back

Goes into work everyday

Goes into work once a week

Foster/Owns a single animal

Fosters/Owns multiple animals

Maintains volunteers and community workers

Maintains facility

Works multiple positions

Works one position

Attached to animals

Focuses on job

Cat lover

Dog lover

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PROCESS PERSONA

Kelly White// //Kelly is the Volunteer at her local animal shelter. She is a student at Savannah College of Art and Design (SCAD), volunteers every sunday to care for the loving animals and socialize the animals when possible.

Her Needs//

Kelly at her Local Animal Shelter//

//a place to give back //a place to socialize //a place to destress

As a student at SCAD, Kelly goes to class every morning at 8 a.m. She’s currently studying Graphic Design. She drives from Boundary Village to Alder Hall to work on projects. After finishing class, she grabs a quick lunch with her friends and B&D Burgers and decides to head over to the animal shelter. Kelly heads into the shelter and signs in at the front desk. She walks into the office and asks Holly what she could do to help out. Holly is unsure and asks another employee. Kelly is given the task to take photographs of the new dogs that had came in that week and to socializes with a couple of the younger dogs by taking them on out a walk. Kelly is asked her to wash a dog that is getting adopted. And brings the dog to the front for it’s new family and home. Afterwards, Sophie finally visits her dogs that she plays with each week, but gets called to the front to walk potential adopters. She suggests her favorite dogs and recommends dogs that fit the customer. She checks the time and decides to leave to go back home to work on homework. She finishes her day happy and destressed from her classes.

Her Goals// Life// to learn, discover, to volunteer Experience// to socialize animals, to find a comfortable environment End// to network to find a home for animals

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PROCESS The Caregiver

“Making time for these beautiful animals is hard, but is so rewarding when i see them get adopted.”

AGE: 20 years old TITLE/MAJOR: SCAD Student/Graphic Design EXPERIENCE: Has gone through puppy training courses with her dog, Rufus PREFERENCES: Dog walking, dog bathing, walking potential adopters, photography of dogs PERSONALITY: Friendly, outgoing, ambitious, organized HOBBIES: Camping, texting, puppies, photography, working with kids ANIMAL ORGANIZATIONS: ASPCA KEY CONCERNS: Animals not finding a home and illness in the facility MOTIVATIONS: To seek a more balanced life

Likes to volunteers in the morning

Likes to volunteers in the afternoon

Volunteers everyday

Volunteers once a month

Likes to take out smaller animals Cat lover Owns a(n) animal(s) at home Volunteers alone

Likes to take out larger animals Dog lover Doesn’t own an animal Volunteers with friends

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43 Illustrations by Rachel Brunn ‘14

ANALYSIS

SCENARIO STORYBOARD


ANALYSIS SCENARIO VIDEO

Solution Video: Natalie (Shanae), the adviser starts the orientation with Kelly (Claudia), the volunteer.

Kelly logs in the new online volunteer system with the ipad.

Kelly forgot how to take a dog out of the kennels, so she checks out the tutorials.

Kelly succeeds and takes out “Prince� out for a walk.

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ANALYSIS PHYSICAL MODEL

Trailer 16

K2

K3 18

19

17

15

10

11

5

6

9 8

13

6

Bath 14

8

Bite

4 5 9

Play Pen 1

Play Pen 2

3

K1

12

20

7

Shots

Main M n Mai 2 23

10

2

22

1

21

Break Room

3

Laundry

1 7

3 2 1

8 24

Customer

11

Volunteer

45

Employee

4 7

4 5 6


ANALYSIS FLOW MODEL leash

interaction

x

socialization

brings customer through shelter

VOLUNTEER helps out bathes animals walk animals socialize animals gives names to animals becomes volunteer sign in at front desk

foster leash

adopts pays payment signs in asks for next task forms x unable to find employee interaction orientation x not enough volunteers x

ADVISER EMPLOYEE gives orientation cleans kennels

adoption process coordinates events visits dogs/cats gives tours walks customers through facility

feeds animals gives daily shots maintains control of workers welcomes visitors

x

too many animals

dog gets loose

maintains animals

shots

looks for an animal

x

unable to find perfect animal

CUSTOMER looks for animal interacts with animals adoption forms pays fee fosters animals adopt an animal meet & greet

x euthanzation

ANIMAL needs a home

needs to be walked needs to be fed needs to be socialized needs to bathed

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ANALYSIS CULTURAL MODEL

travels to walks through

adoption

ADVISER VOLUNTEER EMPLOYEE helps consider determine checks if the animal a specific animal for customer

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if the adopter is suited for adoption

approval

connection interaction

is in good health

give shots

CUSTOMER determines a type/size of animal

travels to

FAMILY decision making

(if the whole family agrees)

ANIMAL to find the right adopter

ANIMAL CONTROL to support the needs of the customer to maintain adoption hours


ANALYSIS INFOGRAPHIC Volunteer Orientation Process In shock Cat Kennel Tour Conference Room Meeting

Bathing Animal

Questions & Concerns Section

Sign in

Sign out

ORIENTATION

VOLUNTEERING Dog Kennel Tour

Socializing with Animals Walking the Dogs

Excited

Confused

Overwhelmed

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ANALYSIS INFOGRAPHIC

49


ANALYSIS INFOGRAPHIC

50


ANALYSIS SIMILARITIES/DIFFERENCES

35

SIMILARITIES

DIFFERENCES

∆ Provide pet adoption facilities ∆ Animals in need of a home ∆ In need of volunteers ∆ Coordinate orientation meeting ∆ In the same location ∆ Have sick animals ∆ Provide temporary homes for animals ∆ Dislike of both facilities ∆ Both provide care and love to their animals ∆ Work for a good cause ∆ Benefits for the animals ∆ Volunteers are in charge of walking dogs and socializing them ∆ Animals can be fostered through facility

∆ Animal Control is much larger than Humane Society ∆ Animal Control is harder to spot from the street ∆ Animal Control takes in all animals (even wild) ∆ Animal Control is located behind Humane Society ∆ Animal Control has fewer volunteers than Humane Society ∆ The government owns Animal Control ∆ Animals can be sponsored by people/organizations at Animal Control ∆ Humane Society fewer kennels than Animal Control ∆ Humane Society has a color mural bring in customers ∆ Humane Society takes in previously owned animals ∆ Animal Control takes in strays, abused, owned, and etc. animals ∆ Dog Trainers come in to demonstrate how to train a dog ∆ Humane Society requires 3 trainings before volunteering ∆ Humane Society is non-profit through Savannah and not owned by the Humane Society Organization


ANALYSIS PROBLEMS/INSIGHTS INSIGHTS

PROBLEMS

∆ Not enough volunteers in the facility ∆ No specific tasks for volunteers ∆ The love for dogs/cats in facilities ∆ Volunteers like to take out smaller dogs and puppies ∆ Little interaction between volunteer and adviser after orientation ∆ Sanitization issues with each dog ∆ Lack of information about dogs ∆ Not enough time to take out each dog every week ∆ Volunteers not knowing exactly what to do when going in ∆ Animals per kennel (1-4 animals) ∆ Lack of leashes ∆ Lack of cleanliness of animals ∆ Volunteers scared of larger animals ∆ Smell – Bad ∆ Noise level – High ∆ Lack of training with animals ∆ Sign In Sheet in the front office with customers ∆ Lack of information for dog training in orientation

∆ What can Animal Control do to improve sanitation issues within each kennel? ∆ How can Animal Control volunteers help with keeping animals healthy? ∆ What can the adviser do to improve the process of taking out a dog? ∆ How can the adviser encourage volunteers to take out larger dogs? ∆ What can Animal Control do to improve the volunteer status/tasks? ∆ How can Animal Control maintain the walking schedule for dogs? ∆ What can Animal Control do to keep track of volunteers? ∆ How can Animal Control publicize the information about the animals? ∆ How can Animal Control do to keep volunteers involved? ∆ How can Animal Control publicize their adoption process to the community? ∆ What can Animal Control do to keep track of labeling specific details about the animals? ∆ How can Animal Control improve the scheduling of volunteer times? ∆ What can Animal Control do to create awareness? 36


ANALYSIS SOLUTION ANIMAL CONTROL VOLUNTEERS

TASKS

ANIMAL CONTROL VOLUNTEER LOGIN

SCHEDULE

DO NOT TOUCH

Wash Louis in K-23

5/24

Thursday

2-4pm

PREACHER

K-12

Walk dogs in K-23 through K30

5/28

Monday

1-2pm

PUPPIES

Isolation

Front Desk help at 11am-11:30am

6/1

Friday

2-5pm

FIRST NAME LAST NAME LOGIN

TUTORIALS How to Take a Large Dog on a Walk How to Bath a Dog Caution Signs How to Bath a Dog

Login: All Animal Control volunteers will sign in with their first and last name each time they go into the shelter to help out. This will help organize the volunteers by recording their hours in the facility and showing what has been done by volunteers and what still needs to be done.

51

Dashboard: All Animal Control volunteers will check the dashboard that shows the current tasks/duties that need to done, while in th shelter, it shows the schedule they have planned out for the next two weeks, it shows a list of things that should not be touched that day, and video clips of tutorials to refresh their memory when needed.


ANALYSIS SOLUTION ANIMAL CONTROL

ANIMAL CONTROL

VOLUNTEERS

VOLUNTEERS

TASKS

SCHEDULE

DO NOT TOUCH

TASKS

SCHEDULE

DO NOT TOUCH

Wash Louis in K-23

5/24

Thursday

2-4pm

PREACHER

K-12

Wash Louis in K-23

5/24

Thursday

2-4pm

PREACHER

K-12

Walk dogs in K-23 through K30

5/28

Monday

1-2pm

PUPPIES

Isolation

Walk dogs in K-23 through K30

5/28

Monday

1-2pm

PUPPIES

Isolation

Front Desk help at 11am-11:30am

6/1

Friday

2-5pm

How To Take a Dog on a Walk

FrontTake Desk a doghelp out ofat it’s11am-11:30am kennel

Put the leash on inside of the cage 6/1 Clip it on the top part of the neck, to show the dog you are in control

Friday

Close the door Pick an other dog!

Put the dog back in it’s kennel 2-5pm Remove the leash once the dog

is inside it’s kennel

Carefully, open the door

TUTORIALS

TUTORIALS

How to Take a Large Dog on a Walk

How to Take a Large Dog on a Walk

How to Bath a Dog

How to Bath a Dog

Caution Signs

Caution Signs

How to Bath a Dog

How to Bath a Dog

WATCH MORE TUTORIALS

Tutorials: Another page will pop up in the screen with videos provided by the adviser from previous orientations that will help remind the volunteers to know exactly what they need to do.

Dashboard: After the volunteer is done with a task, the volunteer can select the box and check it off the list. Tasks will continuously be updated through employees and advisers that want things to be done by volunteers. Animal Control will have this system at the front desk, the office, and an app for employees to change in and out tasks when needed. And when on the go volunteers and employees will be able to activate also have

52


ANALYSIS ADDITIONAL SOLUTIONS Orientation (Dog Walk): The adviser will have a large dog in a playpen to demonstrate how to take out a dog out of the kennel and the cautionary things to check. Also explaining how to use the leash and opening/closing the kennels. Orientation (Dog Bath): The adviser brings the volunteer or group to the bathing room and shows where the clean towels are, which shampoo to use, and which tub to use for specific dogs. Place Cards: Each animal will have a digitally made tag that is created within their system. When an animal is brought in, they will take a photo and put it through an online system that employees can fill out and display on their adoption page. Animal Control will have a print out to attach to their kennels.

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Dog Board: A board that tells employees and volunteers which dogs can interact with each other when in the play or to be walked together. The board also shows when dogs have been walked in the morning or in the afternoon. This helps to show that all dogs are walked by the end of the day at

least once and tells volunteers to not walk the same dog. Charts: Animal Control will have charts that will be displayed around the shelter with the different sticker labels that show what type of dogs there are. Also displaying “how to� charts for volunteers to remind themselves. Hand Sanitizer: Each time a volunteer wants to take out a new animal; they have to hand sanitize or wash their hands between animals. This will prevent germs from spreading between animals and causing sickness. Scheduling Times: Each volunteer will have their own login screen and they will be able to schedule times for volunteers to come in when needed, instead of coming in whenever they would like.


ANALYSIS ADDITIONAL SOLUTIONS Tutorials: Each tutorial will demonstrate the easy steps of walking a dog, bathing a bath, taking a dog out, and etc. These tutorials will help volunteers through training and volunteering. Posters: To help advertise Animal Control for Adoption, posters will be made to publicize the awareness of dogs and cats that may be adopted in the facility and what they do to help the animals. Webpage: An updated webpage that keeps adoption profiles in a template and gives adopters the chance to learn about the animal and create a visually appealing style to the page for vistors. Adoption Event: Animal Control needs to advertise for their adoption event that brings large, medium, and small dogs to the

dog park in Daffin Park. Allows owners that have dogs to play with adoptable dogs and to advertise their awareness. Adoption Vests: When going to an adoption event, each dog should have an adoption vest for customers to see that they need

a home and how people how well they interact with people aroudn them. Social Media: Maintaining a social appearance to the crowd, such as on Facebook, volunteers can see that their Facebook page is active with constant reminders and adoption opportunities for potential adopters. School Programs: Animal Control needs to target more college or high school programs that volunteers could help with. Not enough people know about Animal Control and with more volunteers through school programs, Animal Control can become an active site for volunteers to continously walk animals and socialize them.

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INDEX RESEARCHERS

SHANAE BROOKS Industrial Design ‘14 Detroit, Michigan

At 24 years old I am still trying to find myself, even academically. I have transferred from a university that prides themselves on academics and focus less on creativity. I really do not like being told how to design, I feel trapped in; I suffer from artistic claustrophobia. I have dabbled in different areas of design, from interior design to furniture design. I finally settled into Industrial Design as a major after experiencing Architecture as a major at my previous university. The research conducted throughout this project made me have a true appreciation for all researchers. This is definitely a task that is enjoyable and I want to expand my skills. My goal is to be equally book smart and creative, procreating an artistic nerd; it has a nice ring to it.

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CLAUDIA LEAL

Industrial Design ‘14 Managua, Managua

Currently a sophomore at SCAD; I jumped around a few majors unable to find one that suit my personality and creative skills best. After stumbling upon Industrial Design, I finally found something that grabbed my attention. Throughout this class and project, I have learned the connections between anthropology and Industrial Design; a pair, which I never imagined worked together in a single course. With the help of my group and the research done, I have learned to understand how animal shelters work and the difference between those. I have certainly come to respect and appreciate researchers, and the art of investigating, having learned the importance of it. As a result, I have learned to look at research in a different way and acknowledged the importance of doing it well, something that I will pursue for the rest of my career-life.


INDEX RESEARCHERS

JO-YEE PANG

Service Design ‘14 Columbus, Ohio

As a second-year Service Design student at SCAD, I have grown to develop multiple skills that have drastically change me as a person. My interest in graphic design and industrial design have led me to a new field of work that helps design an overall experience for a service provider and customer. My research through this project has helped me explore the problems and interaction between each animal shelter. Also working with the facility to coordinate volunteer events outside of class has brought me to a better understanding of the shelters. With the collaboration of my group, we strived to succeed in observing issues and creating solutions that will better suit the shelter overall. With the research in this course, I hope to continue with improving the animal shelter with future extra-curricular projects.

MONICA ROJAS Industrial Design ‘14 San José, Costa Rica

My name is Monica Rojas and I am a second year Industrial Design student and a former Architecture student. Being a transfer student from Costa Rica in both majors has helped me grown as an individual and develop several work and interpersonal skills; which, has also allowed me to successfully grow as a designer. Both majors have also had a huge impact in my idea of design and how I understand the use design as a problem solver.

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INDEX CONSENT FORMS

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INDEX CONSENT FORMS

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Animal Control  

A group of four researchers observed two locations, Savannah Chatham Animal and Humane Society of Greater Savannah. After observing the advi...

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