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HP EXAM HP2-E46 Selling HP Volume Support Services

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Question: 1 Which HP Care Pack Service is most often sold with HP's Color LaserJet printers? A. 4 Hour On-site B. 6 hour Call-to-Repair C. Next Day On-site D. Next Day Exchange

Answer: D Question: 2 What are the market drivers for HP Educational Services? (Select two.) A. Organizations need to transition smoothly to new technologies. B. Companies have IT technologies they do not know how to use. C. Companies need HP to provide technical help on demand. D. Organizations are experiencing high IT staff turnover. E. Companies have poorly qualified IT staff.

Answer: BE Question: 3 In a service-led engagement, what topic would you discuss with a customer to demonstrate the impact of HP Educational Services? A. their reliance on software applications and operating systems B. their need for break-fix support C. their need for hardware upgrades D. their need for Proactive support

Answer: B Question: 4 What is the main feature of HP Care Pack Defective Media Retention (DMR) service for PCs? A. if the customer's hard drive fails, the failed drive can be retained by the customer B. Same Day Onsite, 2 hour response C. Next Day Onsite D. Next Day Exchange

Answer: A

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Question: 5 What are the key metrics that determine which reward curve partners will occupy as part of the HP ServiceONE More-for-More Rewards program? (Select two.) A. Total Opportunity Performance B. Total Operating Profit C. Total Penetration Rate D. Total Operating Performance E. Total HP Services Performance of the Partner

Answer: DE

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