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Apple EXAM 9L0-009 Macintosh Service Certification Exam

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Question: 1 Examine the exhibit. What is this message?

A. Kernel Panic B. Software Update C. Firmware Update D. Power-On Self-Test

Answer: A Question: 2 What is the indication that a Mac has completed a successful power-on self test (POST)? A. Startup Chime. B. A series of beeps. C. The Login Window starts. D. The Desktop, Dock, and menu bar load

Answer: A Question: 3 What is the function of the SMC in an Intel Mac? A. The SMC controls all aspects of power flow. B. The SMC controls the speed of the hard drive. C. The SMC manages the amount of virtual memory used. D. The SMC manages all communication with attached peripherals

Answer: A

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Question: 4 Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE A. Computer does not turn on B. Cursor is unresponsive in Finder C. Network / Internet connectivity issues D. USB and/or FireWire port(s) do not function E. Computer does not sleep / wake from sleep

Answer: ADE Question: 5 Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE A. Reset PRAM. B. Reset the SMC. C. Force the card into the slot. D. Back up user data, then erase and reinstall Mac OS X. E. Remove and reinsert the card with a third party SD card adapter. F. Start up from the Mac OS X Installer DVD and check System Profiler

Answer: ABF Question: 6 Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO A. Mac OS version B. Warranty status C. AppleCare name D. Installed memory E. Number of USB ports

Answer: BC

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Question: 7 According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product? A. Disconnect and reconnect all internal cables. B. Lay the product on its side so it will not fall over. C. Discharge the CRT and establish an ongoing ground. D. Gather all necessary tools and perform all preliminary steps. E. Order all available service parts for the appropriate configuration of the product

Answer: D Question: 8 Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component? A. Views B. Basics C. Take Apart D. Troubleshooting

Answer: C Question: 9 You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem? A. Downloads B. Discussions C. User's manual D. Apple support articles

Answer: D

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Question: 10 A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer? A. Downloads B. Discussions C. Specifications D. Technician Guide

Answer: C

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Apple EXAM 9L0-009 Macintosh Service Certification Exam

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