GM BUSINESS connect
brand the right people, the right buildings and infrastructure is key.
“The No.1 Lakeside building, which is next door to our main office on Cheadle Royal Business Park, was acquired in February 2016 to support our long-term expansion, and we’ve now started moving our colleagues into the premises, although this will be a phased process. “Given the growth we’ve seen in our headcount and the fact that we’re still recruiting for roles; many of which have been newly-created as part of our wider growth strategy, it’s essential that we plan ahead to accommodate our growing team.” Tell us about the kind of clients that Together works with and how you help them in growing their businesses? Marc: “Bringing the group together has helped us to become even more customer focused, as we have a better insight of the whole business, so we know much more about our customers now; ranging from high-net-worth individuals and limited companies to those on the road to retirement and the self-employed. Our strapline is ‘common sense lending’ so, it’s every type of customer, which is really quite amazing. “Having people, not computers, making decisions and thinking outside the box – that’s what has made us who we are today. Most banks and building societies have quite a rigid lending criteria and credit scoring process, but we’re much more interested in looking at the transaction in its entirety. It’s all about the bigger picture and the individual circumstances. “In terms of the businesses we support,
we have a commercial team that works with professional introducers across the North West and all of mainland UK, supporting businesses by providing the funding they need. We are also now part of the Bank Referral Scheme which means that high street lenders will refer their customers to us when they can’t help with business funding, and that’s really important in helping small businesses to grow.” How is the business projected to develop in the future and how far do your plans extend? Pete: “So, one of the key things about growth is not taking on more risk and having the right foundations for that growth. We have always had a very clear view of the level of risk we will take in our lending and will continue with our prudent approach as we move forward. “We have some really exciting plans to get the Together brand out there, to develop our digital capabilities and distribute our products through new channels and new routes to market.” Marc: “One of the key things for us is to push our brand – to get new and existing customers to understand what Together does and how we do it. We want to push common sense lending out there in the marketplace as we feel that, given the choice, there would be many more people who would be keen to deal with lenders like ourselves who will review each application on its own merits, and look after them the whole way through the process. So, that’s where we see the key to our growth.” In terms of the economic future of the UK, do you have any views on how an interest rate rise will affect your marketplace? Marc: “At Together we are about working with our customers. Understanding their needs and issues - and working together to address those needs in the short, medium and long-term. It’s our common sense and flexible approach that will ensure we can deliver solutions regardless of any economic uncertainties, whilst, as a business, we have a strong platform to build market share despite any wider market challenges.”
Find out more about Together at Photography by Paul Husband 07921 239147