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ETI Performance Improvement 8900 Keystone Crossing, Suite 990 Indianapolis, IN 46240 Call 317.574.7057 Email for more info:

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“Emotional intelligence isn’t a luxury you can dispense with in tough times. It’s a basic tool that, deployed with finesse, is the key to professional success.” —Harvard Business Review, “Breakthrough Ideas for Tomorrow’s Business Agenda,” April 2003

Emotional Intelligence is the best determinant of performance and leadership within any organization. Referring to a wide range of emotional and social skills that are invaluable to individuals in any context, EI involves abilities, competencies, and skills relating to and understanding oneself and others.

Emotional Intelligence and your bottom line. Research shows a strong correlation between success at work and a well-developed emotional intelligence. Consider these cases, reported by Cary Cherniss, Ph.D., in “The Business Case for Emotional Intelligence” (Rutgers University, 1999):

»U  sing Emotional Intelligence, the United States Air Force increased their ability to predict successful recruiters by nearly three-fold, saving  $3 million annually.

» Partners in a multinational consulting firm who scored high in Emotional Intelligence delivered $1.2 million more profit from their accounts than did other partners.

» L ’Oreal sales agents selected on the basis of certain emotional competencies sold $91,370 more than other salespeople did and had 63% less turnover during the first year.

» A fter training supervisors in emotional competencies, a manufacturing plant reduced lost-time accidents by 50% and formal grievances from an average of fifteen to three per year, and exceeded productivity goals by $250,000.

» At a national furniture retailer, hiring on the basis of emotional competence cut the first-year dropout rate for new sales reps by half.

» A t American Express, financial advisors reporting to EI-trained managers grew their accounts significantly faster than their peers.

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Emotional Intelligence has been proven to … » Raise productivity » Enhance performance » Reduce turnover » Improve training success » Boost sales » Increase workplace happiness » Ensure customer satisfaction and retention » Build trust » Reduce on-the-job injuries

Like other forms of intelligence, such as IQ, EI can be assessed and measured. Unlike IQ, however, EI can be developed and improved. Now there’s a comprehensive assessment tool for easily and accurately measuring EI—the Emotional Intelligence Skills Assessment (EISA).

Lead and succeed with Emotional Emotional Intelligence (EI) is widely recognized as a key factor in professional—as well as personal—success. Emotional skills are integral to decision making, empathizing with co-workers and friends, communicating vision to staff, overcoming challenging workplace situations, and staying resilient. The EISA allows you to:

» Quickly and accurately measure EI » Provide a framework for discussion, coaching, and growth

» Facilitate a complete workshop in a full day or 1 1/2 day format Developed in partnership with Multi-Health Systems, the same company that created the widely used EQ-I®,EISA is a 50-item self- and 360-assessment that measures EI on the five major scales that, research has shown, most influence personal performance at work.

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… an awesome resource! For a very long time, I’ve been telling everyone that emotional intelligence is vital to effective leadership. . . With the Emotional Intelligence Skills Assessment (EISA) package, I finally found the perfect place to start the EI journey. “It’s based on solid science. But it’s a lot more than that. EISA is a smart, fun, and insightful resource that brings the core emotional intelligence competencies to life. I plan to make it a standard part of the programs I recommend, and once you’ve used it, I think you will, too.

—JIM KOUZES, award-winning coauthor of the bestselling The Leadership Challenge and the Leadership Practices Inventory (LPI)

What is the EISA designed to achieve? 1. T  o familiarize participants with the components of emotional intelligence and their relevance in the workplace. 2. T  o aid participants in the identification of emotionally intelligent actions and behaviors. 3. T  o help participants improve their own emotional intelligence by understanding and practicing effective behaviors.

What specific skills or knowledge does the program cover? The EISA provides a strong, fundamental assessment of emotional intelligence (EI) along with five core factors that can be developed to maximize emotional and social functioning. The EISA is designed to provide the participant with feedback on self-described and observer-rated frequency of emotionally and socially intelligent behaviors across five dimensions. The report provides information on the emotional and social factors that affect success at work. These five factors are: 1. P  erceiving 2. Managing 3. Decision Making 4. Achieving 5. Influencing

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Who is the EISA designed for? For adults in any organizational setting. The EISA has been developed with individuals of varying ethnic and cultural backgrounds. The results suggest that the EISA has cross-cultural applicability and utility.

What’s unique or different about the EISA or its approach? The EISA approach emphasizes functional skills. That is, regardless of how well an individual might score on the assessment, the EISA model is designed to maximize one’s daily functioning by enhancing the frequency and competency of emotionally intelligent behavior.

What is the EISA designed to measure? The EISA is designed to measure a participant’s current level of emotional and social functioning, which enables him or her to better understand how these skills impact personal and professional performance. This powerful tool is

designed to provide participants with feedback on their perceived or self-described frequency of emotionally and socially intelligent behavior across five behavioral dimensions.

How are the reports presented and what do they reveal? Respondents taking the EISA online will receive a self-report summary of their results, while respondents completing the EISA: 360 will receive a report that combines their self-report results with the aggregate results of their raters. Both the EISA and the EISA: 360 reports provide numerical and graphical representations of the participant’s results. Reports also provide a definition of each scale and a discussion of the implications of the participant’s results.

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The ETI Spirit of Partnership At ETI, we value the trust of our clients beyond all other things. We always strive to demonstrate this by maintaining an unequivocal commitment to partnership and growth. Our promise to you as a partner involves...

» Good Faith...ETI will always operate with the utmost integrity and professionalism as a

partner. We will maintain honest communication and an above-the-board approach at all times.

» Consultative Approach to Training...You will never experience a “trainer in a box”

approach to facilitation. Our programs will always be delivered with your needs and specifications in mind to ensure that people actually leave with what they need.

» Performance Improvement Focus...We will always seek to identify the keys to longterm performance improvement. Even when a short-term approach is appropriate, we will always challenge you to look at the long-term and be there to help frame it appropriately.

» Bottom-Line Orientation...We will always provide services aimed at a tangible value proposition that positively impacts the bottom-line. If we can’t create or help create positive financial impact for your organization, we shouldn’t be there.

» Value of Culture and People...We will always value your organization’s culture and

people. Even when we may challenge cultural norms, we will always respect them and strive to ensure that we play our part in supporting the spirit of your people.

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Meet our Lead Facilitator: Lisa Rike provides over 20 years of experience in the adult learning and development field. Her experience as an instructional designer and facilitator spans multiple topics such as various aspects in leadership skills and team development, interpersonal and behavioral style training, Train-the-Trainers, communication, coaching and presentation/facilitation skills. As a consultant to Fortune 500 companies as well as small and mid size organizations, Lisa has designed staff development initiatives that range in scope from improving team performance to permeating company culture to bring about improved business results across organizations. Her experience includes working in the corporate world for an international travel & leisure organization and working in small consulting firms serving numerous industries including pharmaceutical, health services, manufacturing, public service and non profit. Lisa employs a participant-centered, results-oriented approach in her instructional design and workshop facilitation. Her BS degree in Public and Corporate Communications from Butler University, certifications such as with Corporate Coach U’s Coaching Clinic, involvement with the local and national levels of training industry associations such as the American Society of Training and Development (ASTD) and her innate pursuit for continued learning serve her well in her goal to provide relevant, interactive and meaningful development experiences that bring about true results.

ABOUT THE AUTHORS: Steven J. Stein is a clinical psychologist and the founder and CEO of Multi-Health Systems Inc. He is the author of MakeYour WorkplaceGreat, EI ForDummies, and coauthor of TheEQEdge.

Derek T. Y. Mann is a senior research associate at MultiHealth Systems Inc. and a Performance Enhancement Consultant.

Peter Papadogiannis is a senior research associate and trainer liaison at Multi-Health Systems Inc.

Wendy Gordon is an information specialist and developer of emotional intelligence tools and supporting materials for Multi-Health Systems Inc.

» A sample report, and the FAQ’s

» Discover the role of EI in managing conflict and making decisions

» Explore how EI influences promoting change

Praise for the Emotional Intelligence Skills Assessment (EISA) “The EmotionalIntelligenceSkillsAssessment is a great training workshop for every business that wants not only to survive but thrive in our competitive economic climate. It should be made mandatory for all levels of employees from top to entry level.” —DAWN MODLIN, President and CEO, Training for Excellence Inc.

For more information on how EISA can benefit your organization please call 317-574-7057 or email

“The EISA offers a great way to learn about your emotional intelligence skills and set goals for improvement. It’s easily accessible for users and provides a great introduction to a powerful field of learning and action.” —MARCIA HUGHES, author of TheEmotionallyIntelligentTeam “The EISA is a great enhancement to our MBA Leadership curriculum.” —DR. RAY ELDRIDGE, Associate Dean, The College of Business, Lipscomb University


EISA Brochure ETI Version  
EISA Brochure ETI Version  

digital brochure