818 W 3RD STREET APT 117 TEMPE, AZ 85281 T E L 3 3 0 . 2 0 7 . 9 9 0 4 E M A I L J O H N . S A LVAT O R E . R I S I @ G M A I L . C O M
PROFILE Born and raised in Youngstown, Ohio where my family instilled in me a great and loyal work ethic. My desire to be an architect is long standing since childhood with interests in commercial, mixed-use and educational design, environmental design and sustainability, and creating a unique and valued experience for the user. Passionate to succeed with personal dedication to company and self improvement. Eventually I desire to be a partner or principal of my own firm. Now seeking an entry level position to begin my path towards Licensure. EXPERIENCE CUSTOMER SUPPORT, BILL ME LATER
CHANDLER, AZ: MAY 2013 - PRESENT
TEAM LEAD: Promoted to assistant supervisor. Review agent calls for possible disputes and coaching, coach and develop team in group and individual settings, handle customer escalation calls, escalate account issues to the appropriate back office departments, and lead team huddles. Review, research, and analyze accounts to determine the appropriate department to forward account to. Gained leadership, teaching, communication, and negotiation skills. CHANDLER, AZ: APRIL 2012 - APRIL 2013
BUCKET THREE AGENT: Place collections calls to account holders to recover outstanding debt. Multi task between multiple systems. Chosen for the Job Enrichment Program to assist current employees to better their performance, and the Nesting Program, a two week intensive training for new hires. Review, research, and analyze accounts to find solutions. Gained teaching, communication, and negotiation skills. CHANDLER, AZ: NOV 2011 - MARCH 2012
FRONT END AGENT: Place collections calls to account holders to recover outstanding debt. Multi task between multiple systems. Mentor new hires through side by side monitoring. Review, research, and analyze accounts to find solutions. Gained teaching, communication, and negotiation skills.
TEMPE, AZ: NOV 2010 - SEPT 2012 SECURITY MANAGER, BLONDIE’S SPORTS BAR In charge of scheduling security staff, conduct interviews, hire, and train of new employees. Maintain customer service quality, protection, and order, verify identifications, clean-up, and restock of product. Gained managerial, organizational, leadership, and teaching skills. T E M P E , A Z : AUG 2009 - MAY 2010 TEACHING ASSISTANT, ARIZONA STATE UNIVERSITY Aided Professors John Meunier and Ted Cook for ALA 100/102. Lead review sessions, handled exams, and graded essays. Assisted students as needed. Gained teaching and organizational skills. O R L A N D O , F L : JUNE 2008 - SEPT 2008 ARCHITECTURAL INTERN, FINFROCK DMC Produced Construction Documents for the Osceola County and Stadium West parking garages. Worked in the precast concrete plant reinforcing pour frames. Quality Control monitoring and inspection. Reviewed and analyzed construction documents for red line corrections. W E S T E R V I L L E , O H : JUNE 2007 - SEPT 2007 ARCHITECTURAL INTERN, TRIAD ARCHITECTS Contributed to Interior Design and Construction Documents for Ashford Park, a multi-story mixed use residential complex. Performed field inspections for Westerville City School District Elementary and Secondary schools for needed renovations. Reviewed and analyzed construction documents for red line corrections.
EDUCATION Arizona State University: Masters of Architecture American Institute of Architecture Student (AIAS) organization member Fall Semester 2010 Study Abroad in Germany and the Netherlands The Ohio State University: Bachelor of Science in Architecture American Institute of Architecture Student (AIAS) organization member Business Minor Spring Quarter 2008 Study Abroad in Italy Architecture Honors and Scholars Program member
Tempe, AZ: August 2009 - May 2011
Columbus, OH: September 2005 - June 2009
SKILLS Fluent: AutoCAD (6 years), Revit 3D Modeling (4 years), Rhinoceros 3D Modeling (6 years), Adobe Creative Suite 5 (6 years), Microsoft Office and Apple i-Work (8 years) Proficient: SketchUp (3 years), Management (1 year), Training (1 year), Negotiation (1 year), Mentoring (10 months) ACCOLADES Architecture: Project: Immerse(D) - Spring 2007: Chosen to remain on exhibition over the summer and noted in Archinect’s Ten Top Images “Student Work” Pinterest Board. PayPal - Bill Me Later: Top Performer - March/April 2012 and December 2012, Floor Mentor - February/March 2012 New Hire Class, JEP Mentor - 2nd Quarter 2012, Nesting Mentor September 2012, Mentor January 2013, Quality Star - Maintaining above 86% quality score since hire date.
REFERENCES Available upon request