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Consultation and Social Innovation Hamburg Workshop - 24/4/18 Nicolรกs Rebolledo & John Makepeace, Astrid Molenveld & William Voorberg Royal College of Art & Erasmus University

In partnership with EU Interreg Wifi Network: AZSEMTN

Password: deubTRFWY2iw

Please sit in these table arrangements:

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Table 1

Table 2

Table 3

Table 4

Table 5

Graham

Irma

Louise

Ellen

Calum

Peter

Saira

Chris

Sydney

Anna

Leonie

Bronwyn

Rik

Eva

Per

POLICY | RCA Service Design 2018


Today’s Plan

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10:00 - 12:30

Mock Consultation You will be the public in a fictitious consultation held by us.

12:30 - 13:30

Lunch 13:30 - 16:30

Process Mapping We will map your process for your own city interventions

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POLICY | RCA Service Design 2018


The Rules

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1. The egg timer is king - When the timer goes off please listen for instruction

2. Honour the time we have by committing to the tasks

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POLICY | RCA Service Design 2018


Working Principles 1. 2. 3. 4. 5.

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You are not at work

Ask us questions

Understand by doing

Trust the expertise & knowledge of your colleagues

Trust us with the process. Be open for FRIENDLY nudging

POLICY | RCA Service Design 2018


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We are filming‌ Is it ok for us to film, photograph and record audio? If not, you can speak to us separately and we can make arrangements.

We will be making a film of the day that we hope to share online with you. As well as using this data to further our research for Begin.

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POLICY | RCA Service Design 2018


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Consultation

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POLICY | RCA Service Design 2018


What do you think about consultation?

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Tell me in 2 mins… What is good or bad about consultation?

Is it a good or bad bit of your job?

Is it easy or hard?

e.g “It takes too bloody long!” “It’s the only time I talk to the public” “It’s more trouble than its worth” “It helps get to a better solution”

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POLICY | RCA Service Design 2018


Mock Consultation

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The way this will work 1. Get into character as ‘the public’

2. Start the consultation

3. Start using the ‘Hats’ Technique

4. Learn about the consultation case and discuss

5. Vote

6. Discuss as a group

7. Get out of character and Discuss

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POLICY | RCA Service Design 2018


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Getting into Character

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POLICY | RCA Service Design 2018


Getting into Character

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Take a card Take a matching ID card This is who you are going to be for the morning… As your new character, finish these sentences…

1. This weekend I… 2. At 8 a.m my main priority is… 3. I like the area I live in because… 4. My main concern in life is… 5. I’m looking forward to… BEGIN

POLICY | RCA Service Design 2018


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You are now in character

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POLICY | RCA Service Design 2018


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The Consultation…

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POLICY | RCA Service Design 2018


Flooding In Gotham city WILLIAM VOORBERG ASTRID MOLENVELD


agenda Introducing the problem Introducing the proposed solution Consultation activity Identification most important arguments Reflection


The problem: Gotham’s drowning


The proposal: Bruce Wayne square


The proposal: Raingarden at Bruce Wayne square


The proposal: Bruce Wayne square


The proposal: Bruce Wayne square


The proposal: Bruce Wayne square


objectives Create a shared space for inhabitants to create an urban oasis Provide a multifunctional space for a variety of events Educational potential for children Vital drainage function for providing flood resilience


technical characteristics Total site area: 2,700 square meters Length of carriageway: 121 meters Permeable paving: 1,320 square meters Planted basins: 335 square meters Total duration: 2 years (32 weeks of heavy construction) Costs 900,000 euro


neighborhood characteristics 40.000 inhabitants Average house price 300,000 pound 3 elementary schools, 1 high school 1 mosque, 2 churches 30% lower income, 60% middle income, 10% high income Multi-ethnic neighborhood Economic activity !

predominantly small business


a consultation practice Think about the proposal from one perspective (‘think hat’) Perspective

Blue hat

Yellow hat

Red hat

Green hat

Pink hat

Leading question

What facts are required to make such a decision?

Why should we proceed with the proposal?

What counter arguments are there against this proposal?

How will the main stakeholders feel about the proposal?

What conditions need to be met to let the proposal succeed?

Example

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Demographics area Potential time- span

Prevents flooding Prevents property loss

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Solution is adaptive, not solving Solution causes income loss for surrounding business

Families ! safer Business ! Threatened

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Co-design with relevant stakeholders Compensate loss of economic activity


hat allocation…


procedure In groups: discuss in your group the most important arguments in answer to the question Use the sticky notes to make notes Write the arguments on the poster Plenary: Look at the posters Put a sticker next to the most important argument of that poster


In order to deliver a scheme like this, with benefits like: - the wildlife and nature that this supports - as well as the reduction in floodwaters - improvement of the area

We can afford to build it but will be needing assistance from the community to maintain the space because these gardens require more maintenance. How would you like to get involved in that?


How did you feel about that question? Explain your thoughts on the template on your table


How did you feel about that question? Share with the rest of us


End of exercise


End of exercise BASED ON BRIDGET JOYCE SQUARE


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Feedback about the consultation

(No longer in character) To what extent was the advice from the public useful? What have you learned from the exercise? Would this be helpful in your own municipality? How did you find getting into the characters of the public?

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POLICY | RCA Service Design 2018


Feedback about the consultation

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(No longer in character)

Would you say anything different about consultation now?

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POLICY | RCA Service Design 2018


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Feedback about the consultation

Takeaways from the session • Consultation is more useful as consultation practice if you canalise the voices of your target groups

• Consultation has it’s limitations in effectively involve citizens in decision making

• Consultation has it’s limitations when the issue to be addressed is relatively technical

• Consultation is not (yet) social innovation since it does not involve co-decision making, co-design or coimplementation

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POLICY | RCA Service Design 2018

Rca consultation workshop hamburg  

Begin - Social Innovation - Mock Consultation presentation

Rca consultation workshop hamburg  

Begin - Social Innovation - Mock Consultation presentation

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