KEY OBSERVATIONS The interviews surfaced some really interesting anecdotes and pain points which we did not expect going in to the study. They revealed aspects of the freelance which are often overlooked in most of the reporting done by consultancies/government agencies. The needs and motivations underlying these observations often resurfaced in different contexts among the users we interviewed. - “Freelance work pays for college. It gives me the best look into the space that I want to get into like app marketing and a first hand view into what goes on behind a startup.” - Carissa Lintao, Freelance Social Media and Brand Strategist in the US
- “Things i took for granted at my full-time job - dont have them at the moment esp benefits. You have always had somebody else to take care of these benefits for your job” - Melissa, Graphic Design and Copywriting gig workers in the US
- “The biggest challenge (of gig work) is to stay disciplined.. you are your own boss..but when you check your balance then you know that you don’t have enough money” - Sulav, Uber Driver in the US
- “Softwares are really expensive. Would be great if there is a group buying option for gig workers” Rob Whiting, Business Consultant gig workers in the US
Full research script in Appendix C
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