JOHN GUCCION 5829 Stallion Drive • New Albany, Ohio 43054 • 614-477-9744 • firstname.lastname@example.org
MARKETING COMMUNICATIONS PROFESSIONAL Deadline-Oriented Media Professional Providing Comprehensive Career Anchoring and Reporting On Wide Array of News Stories. Including Politics-Government, Local Elections, Business, Education, Legal-Courts and Spot News … Proficient Meeting Narrow Deadlines in Volatile, Fast Paced Environments …. Bachelor’s Degree in Broadcast Journalism from S.I Newhouse School of Public Communications at Syracuse University. AREAS OF STRENGTH & EXPERTISE • • • • •
Copywriting Editing Proofreading Deadlines Story Writing
• • • • •
Media Strategy/Coordination Social Media/Blog Writing Internal Communications Press Release Information Interviewing/Information Gathering
• • • •
Story Development Simplifying Complex Content Public Speaking Press Conferences
CAREER AND VOLUNTEER ACHIEVEMENTS •
Working closely with home mortgage upper management to minimize call center volume, facilitated drafting and publishing of intranet procedures for handling customer calls made in response to the National Mortgage Settlement media announcement; formatted procedure content and document flow to support phone agents under high pressure; wrote urgent, on-demand internal communication memos advising agents of evolving process flow changes. CUSTOMER COMMUNICATION CONTENT MANAGER … CHASE (COLUMBUS, OHIO)
Under tight deadlines, led a project team consisting of three procedure writers that successfully reviewed and revised 30 home equity mortgage call center intranet procedures for the highly visible 2012 Chase Home Equity Corporate Audit; drafted team action plan and task spreadsheet; led daily team chat and status meetings; conducted conference calls with project managers and home equity collections executives to accurately capture procedure content updates; secured line of business approvals to publish all required deliverables on time. CUSTOMER COMMUNICATION CONTENT MANAGER … CHASE (COLUMBUS, OHIO)
As sole individual, managed local and state radio news desks; covered desks during morning and afternoon drives (including breaking news) with responsibilities encompassing writing copy for air (covering wide range of stories), anchoring hourly newscasts, covering breaking news, and story subject interviews. ANCHOR/REPORTER … METRONEWS RADIO NETWORK (CHARLESTON, W EST VIRGINIA), WAJR-AM (MORGANTOWN, W EST VIRGINIA), AND KDKD-FM (CLINTON, MISSOURI)
Covered professional and collegiate sports including Syracuse University, West Virginia University, Kansas City Chiefs, Kansas City Royals, and Buffalo Bills; coverage included interviewing, editing sound bytes for sportscasts, and writing scripts for on-air sportscast delivery. ANCHOR/REPORTER … KDKD-FM (CLINTON, MISSOURI), METRONEWS RADIO NETWORK (CHARLESTON, W EST VIRGINIA), AND WSYR-570 AM (SYRACUSE, NEW YORK)
Earned Institute for Professional Development Honor Role corporate recognition for exceeding all marketingrecruiting goals, second half of 2005; achieved “Meets Expectations-High” in September 2006 and “Often Exceeds Expectations” in September 2005 annual employee performance evaluations. BUSINESS DEVELOPMENT SPECIALIST … APOLLO GROUP, INC. – INSTITUTE FOR PROFESSIONAL DEVELOPMENT (COLUMBUS, OHIO)
Served as volunteer Media Chairperson for American Cancer Society Relay For Life of Westerville. Generated media publicity for annual community fundraising event through social media, creation and implementation of promotion strategy, media phone call and e-mail activity, and press release story writing; gained placements in media outlets Dispatch.com, Westerville News & Public Opinion, ThisWeek Westerville and Westerville Magazine.
Founder and acting president of Syracuse University Alumni Club of Central Ohio, recognized as an official regional chapter of the Syracuse University Alumni Association; successfully met university guidelines for establishing an official club charter in Columbus, Ohio by conducting meetings to draft by-laws and elect leadership; utilizes facebook and twitter social media platforms to promote club events and activities, connect local alumni, and build paid membership base; partners with other local alumni clubs in organizing and marketing joint social events.
Résumé Page 2
PROFESSIONAL EXPERIENCE CHASE … Columbus, Ohio
January 2008 to Present Customer Communication Content Manager (August 2011-present) Collaborates with bank executives, project managers and subject matter experts to write, update, and publish intranet home mortgage call center operations procedures.
Home Lending Executive Office Escalation Correspondence Writer/Editor (Aug. 2010-Aug. 2011) Utilized loan servicing records to write and edit comprehensive final resolution letters to borrowers who filed escalated complaints with bank executives, regulatory agencies and federal lawmakers. Risk Operations Analyst II – Loss Claims Management (May 2008-July 2010) Inventory Management Analyst (May 2009-July 2010) Determined firm’s responsibility for debit card and check forgery claim reimbursement by evaluating customer data and transaction histories; received quarterly and monthly department honors for exceeding various resolve rate standards. Customer Service Phone Analyst (May 2008-May 2009) Deescalated tense phone conversations while accurately gathering and processing customer claims data.
C.H. ROBINSON WORLDWIDE … Gahanna, Ohio
May 2007 to November 2007
Transportation Sales Sold multi-modal transportation logistics solutions and services throughout Ohio territory.
APOLLO GROUP, INC. – INSTITUTE FOR PROFESSIONAL DEVELOPMENT
February 2005 to May 2007 Business Development Specialist … Columbus/Dayton, Ohio Met challenge of building Ohio Dominican University adult student base by conducting onsite student recruiting events at area corporations; generated leads and increased enrollment by marketing programs to companies offering tuition reimbursement.
COLUMBUS DISPATCH BROADCAST GROUP … Columbus, Ohio
October 2003 to February 2005
Account Manager, WBNS-AM (RADIOHIO, INC.) Coordinated sales of radio advertising on Ohio State University football-basketball flagship station; awarded Account Manager of the Month for performance achieving 106% of advertising sales goal.
WEST VIRGINIA RADIO CORPORATION … Charleston, West Virginia WCHS-AM … Charleston, West Virginia (January 2001 – September 2003)
August 1998 to September 2003
Account Executive Crossed over from on-air broadcasting to spearhead sales of customized advertising plans to local direct clients; specialized in annual business sales with heavy involvement in creative aspect, including commercial copy writing; quickly adapted to business development dynamics amidst non-existent client list and billed more than st $100,000 within 1 year in position.
METRONEWS RADIO NETWORK … Charleston, West Virginia (August 2000 to December 2000) Statewide News Anchor-Reporter Anchored statewide hourly afternoon drive newscasts for 60-station network.
WAJR-AM … Morgantown, West Virginia (August 1998 to August 2000) Local News-Sports Anchor/Reporter Previous positions include: News-Sports Director, KDKD-FM, Clinton, Missouri (March 1997 – August 1998); News Reporter, WSYR-570 AM, Syracuse, New York (August 1996 – March 1997); Sportscaster/Morning Show Producer, WNSS-1260 AM, Syracuse, New York (May 1996 – August 1996).
EDUCATION SYRACUSE UNIVERSITY … Syracuse, New York S.I. Newhouse School of Public Communications - Bachelor of Science in Broadcast Journalism