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Enhancing ROI Through Innovative Employee Strategies

HR SUMMIT 2010 6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

www.hrsummit.com.sg


HR SUMMIT 2010 6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

Don’t Miss the Most Popular HR Event of the Year

Last year’s HR Summit Singapore Platinum Sponsor

Premium Gold Sponsors

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Enhancing ROI Through Innovative Employee Strategies Which Colour Suits You? Choose from 5 streams and registration levels with prices for this action-packed two day event starting from just S$99*

Leaders Forum

Talent Management

Performance ROI

2 Days just S$599+ GST*

2 Days just S$399+ GST*

2 Days just S$299+ GST*

EXCLUSIVE + ACCESS ALL AREAS

The Talent Management stream is designed

The Performance ROI stream offers a cost

to assist you to win the battle against many of today’s talent management

effective two-days of international, regional and Singapore-based case studies,

challenges and changing organisational

workshops and initiatives to help you

priorities. Offering excellent value for

further improve employee performance

money - when you register for Talent Management you also enjoy free

and organisational ROI. Attend Performance ROI and also enjoy free

breakout access to the 2-day

breakout access to the 2-day

Performance ROI , Corporate Learning and Solutions Workshops - as well as the Talent

Corporate Learning sessions and the

The Leaders Forum stream is tailor-made to the needs of HR Directors, VPs, CHROs, Senior HR Managers, CEOs, CFOs and senior business leaders. Offering an exceptional ROI when you register for the Leaders Forum you enjoy exclusive access to the 2-day Leaders Forum agenda PLUS free breakout access to any session - anywhere - any time, throughout the entire HR Summit.

Solutions Workshops .

Management itinerary.

Corporate Learning

Solutions Workshops

2 Days just S$299+ GST*

2 Days just S$99+ GST*

The Corporate Learning stream is tailor-made for HR and business professionals who are responsible for the training and development of employees. Attend Corporate Learning and also enjoy free breakout access to the 2-day Performance ROI and the Solutions Workshops .

The Solutions Workshops offers you two action-packed days of real-world solutions to a wide variety of today’s HR and organisational challenges.

Register For Any Stream Now and Enjoy: 60% DiscounT PLUS: FREE Meeting Sciences Software (worth S$650)

FREE Spa Treatment (worth S$75)

This special software programme is tailor-made to help you increase performance and ROI by transforming your organisation’s meeting processes into focused, energised and highly productive desired outcomes. Register to attend any stream of HR Summit 2010 and receive Meeting Sciences Software (worth S$650) completely free of charge.

This rejuvenating spa treatment from Chinois Spa is an ideal reward for you or an employee deserving recognition. Worth S$75 it is especially designed to increase productivity and reduce stress. Register for any stream of HR Summit 2010 and receive this fully inclusive treatment with our compliments.

FREE HR Pack (worth over S$200)

Speaker notes from your qualifying stream(s)

* Terms & Conditions apply

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1


DAY ONE - 6th MAY Leaders Forum

Talent Management

Performance ROI

Corporate Learning

8:00 am

Registration

8:45 am

Opening Address

9:00 am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach, Institute for Health & Human Potential

9:45 am

People, Performance, Profit Dr Javier Bajer, Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney

10:30 am

Morning Coffee Break

11:00 am

Growing Greatness: How to Design, Develop, and Implement a Leadership Development Program Dr Karen Lawson, PhD, CSP Author and Professional Speaker

11:45am

Google on Achieving their Legendary Status as One of the World's Best Employers Manoj Varghese, Director, People Operations, Asia Pacific, Google

12:30 pm

Networking Luncheon

1:45 pm

Leadership and Human Nature: Understanding Why Employees Act the Way They Do Phillip Van Hooser, MBA, CSP, CPAE, Business Leadership & Service Expert, Author and Executive Coach

2:30 pm

Behind the First ChinaAssembled Airliner Benedicte Hersen Organisation Strategy Future Eads Business Improvement Programme EADS Paris Headquaters, France

3:15 pm

3:45 pm

11:45am

Engaging Talent for Greater Productivity Jodi Krause Director, Human Resources Cisco Systems (USA)

12:30 pm

Thriving on the Challenges of Change and Innovation Ian Berry CSP FAIM, International Speaker

Leadership in Times of Change Stephen Quesnelle Author, Partner and Professional Speaker, Sacred Cow Company

11:00 am

Inspiring Your Team to Achieve Their Peak: How to Help Your Managers Raise the Performance Levels of Their Team John Shackleton, Performance Expert

11:45am

Aligning Human Resources and Business Strategy Bryan Lim, Head of Human Resources, Southeast Asia & China BG Group plc

12:30 pm

HR as the Key to Improving the Bottom Line Nanci Appleman-Vassil, Professional Speaker, Consultant, Facilitator and Author

1:15 pm

2:30 pm

Talent Management – Walking the Talk Katia Konrad, Regional Talent Manager, Asia Pacific and Japan Bayer HealthCare

3:15 pm

Help Employees Break Out of Behaviours that Hold Them Back at Work Kathi Elster, Consultant, Author, Educator and Speaker

Afternoon Coffee Break

11:45am

Human Capital Strategy Delivers Business Results Larry Gould, Chief Executive Australia-wide Business Training

12:30 pm

Creating the Confident and Mastery Driven Organisation through Emotional Intelligence Scott Halford, CSP Speaker,Author and Adult Educator

Networking Luncheon

2:30 pm

Transforming the Meeting Process - How HR Can Improve the Bottom Line Through an Overhaul of Organisational Meetings Cliff Shaffran, International Speaker & Chairman, Meeting Sciences

3:15 pm

Strategic Speed Mobilise People, Accelerate Execution Edwin H Boswell President and Chief Executive Officer The Forum Corporation

4:00 pm

11:00 am

How the New Generation Is Changing the Way We Think About Learning and Development Christopher Goh, Director, Global Learning and Development, Agilent Technologies, Inc.

2:30 pm

3:15 pm

Driving Functional and Behaviorial Competencies Across the Globe Brian Stanton, Global Head of Learning & Development - Customer and Product Training, Rolls-Royce plc Measuring the Impact of Training Effectively Jeffery Berk, Chief Operating Officer, Knowledge Advisors Roy Magee, Regional Vice President, AchieveGlobal

END

5:15 pm

END

5:15 pm

11:00 am

11:45am

END

5:15 pm

Measuring and Demonstrating the Value of ROI Through Innovative Reward Strategies Flexible Benefits

Marcus Underhill, Global Reward Director Thomsons Online Benefits Pte Ltd

Lunch Break

1:45 pm

Full details of this presentation to follow

2:30 pm

What Works and What Doesn't in Building a Superior Service Culture Ron Kaufman Author and Customer Service Expert UP Your Service! College

3:15 pm

Afternoon Coffee Break

3:45 pm

HR Innovations for 2020 Tim Darton, Senior Director, Human Capital Management (HCM) Solutions Oracle Corporation, Asia Pacific

4:30 pm

END

How You Can Deliver Value and Maximise Your Corporate Travel Budget with Effective Corporate Travel Practices Andy Michaels Lim, General Manager Bonvo Travel

12:30 pm

Afternoon Coffee Break

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut Rick Searfoss, Astronaut, Pilot and Space Shuttle Commander

4:30 pm

5:15 pm

11:00 am

Combating Negativity in the Workplace: Lessons Learnt from the ONE.99shop Nanz Chong-Komo Founder of Nanz Inc. com and Best Selling Author

Solutions Workshops

5:15 pm

Designing a Personal Development Strategy to Create a Self-Empowered Workforce Nicola Cook FInstSMM, International Speaker, Author and Executive Director of Aurora Consulting

END


DAY TWO - 7th MAY Leaders Forum

9:00 am

Talent Management

The Role of HR in Enabling Change in RBS Brian McLaren, Regional HR Director Royal Bank of Scotland 9:00 am

9:45 am

Enhancing HR Through Strategic Corporate Social Responsibility Practices Dr Richard Welford Chairman, Co Founder CSR Asia, Professor, University of Hong Kong, Director, ERP Environment

10:30 am

Morning Coffee Break 10:30 am

11:00 am

The Five Faces of Genius: How to Innovate in the Midst of Change Annette Moser-Wellman, Innovation & Leadership Expert and Author

11:45 am

12:30 pm

Networking Luncheon

1:45 pm

What Real Leaders Do and Fake Ones Don't Ian Berry CSP FAIM, International Speaker

2:30 pm

Scores on the BoardTM – Developing Leadership Skills Bill Lang, CEO and Founder of Bill Lang International; Author and Professional Speaker; President of Training Edge International (Singapore)

Weirdos in the Workplace! The New Normal,Taking HR from Compliance to Creativity Thriving in the Age of the Individual-Special Extended Session John Putzier, M.S.,SPHR, Author, President & Professional Speaker

ROI on Generation Y Amy Lynch, Author and Generation Y Expert

11:45 am

Preparing for the Return of the Talent War with Innovative Recruitment Strategies Laurie Lazar International Recruitment Expert, Speaker and Trainer

Managing Strong Personalities – What HR Can Learn from Talent Management in 12:30 pm the Legal Sector Prakash Jagateesan, Director, HR & Administration, KhattarWong

9:45 am

Managing Diversity: Energise Your Global Workforce To Achieve Business Objectives Sheida Hodge, Author, Speaker & Expert on Cross-Cultural and International Business

10:30 am

Take a 360 Degree View of Talent Management Matangi Gowrishankar, Director Human Resources Asia & Pacific, BP Lubricants

Shaun Ruming, Vice President, Human Resources, Asia Pacific Middle East & Africa, McDonald’s

9:00 am

Developing a Successful Learning Strategy Across the Region and Around the Globe Gyan Nagpal, Regional Head of Learning & Development, Asia Pacific, Deutsche Bank AG

9:00 am

The Talent Pipeline Solution : The Business Imperative David J S Winfield Executive Director and CEO International Centre for Leadership in Finance

9:45 am

Make Learning Matter In Your Organisation Nishant Kasibhatla, Trainer, Speaker, Author & Grand Master of Memory

9:45 am

Full details of this presentation to follow

10:30 am

Sharpening The Competitive Edge Of Human Capital Yong Fook Chyi, Deputy Director Resource Management Division National Parks Board

11:45 am

12:30 pm

The Implementation Challenge Robin A Speculand, Author, Founder & Chief Executive

11:45 am

Creating Resilient & Productive Teams Beth Terry, President, Professional Speaker, Author & Trainer

12:30 pm

Different Stages of Psychological Development and What They Mean for Your Employees Katherine Crowley Psychologist, Author and Speaker

2:30 pm

Improving Performance Management in Asia – From the Inside Out Elizabeth Martin-Chua, Asia-wide HR Expert and Author

2:30 pm

Shared Future: How Learning Appreciation Will Maximise Performance Robert Whittaker, Founder and Managing Director

Full details of this presentation to follow

END

5:15 pm

END

5:15 pm

END

Insights into a New Generation of Employee Benefits Kevin Rice, Managing DirectorEmpower Compensation & Benefits, PruFlexBen – The first ‘flex-in-a-box’ plan for Singapore

11:45 am

5:15 pm

END

Secrets to Health and the Effective Use of Technology in Containing Healthcare Cost Dr Low Lee Yong Founder and CEO of MHC Asia Group

Lunch Break

12:30 pm

1:45 pm

Networking Luncheon

Working for You Isn’t Working for Me How HR Can Help Employees Manage Their Bosses Katherine Crowley & Kathi Elster, Psychotherapist & Consultant

4:30 pm

10:30 am Morning Coffee Break

Lena Tsia, Director, Group Business, Prudential Assurance Company Singapore

Afternoon Coffee Break

3:45pm

Solutions Workshops

11:00 am

McDonald’s Case Study - Building Your Brand Through the Best Talent

2:30 pm

Corporate Learning

Morning Coffee Break

Speed Thinking: How to Do More With Less Dr Ken Hudson, Founder & Chief Starter

1:15 pm

3:15 pm

5:15 pm

9:00 am

Driving Employee Engagement Through Culture Alysson Do, Regional HR Director Yahoo! South East Asia

11:15 am

PANEL DISCUSSION (BANKS): HR Challenges in the Financial Sector • Gyan Nagpal, Deutsche Bank AG • Jolene Chen, Standard Chartered Bank • Roger Collantes, Citibank Singapore Ltd • Brian McLaren, Royal Bank of Scotland

Performance ROI

Talent, Pensions and Future Retention Issues Paul Colley, HR Insight & Key Account Manager Zurich Corporate Life & Pensions

2:30 pm

Do You Have What it Takes to be a More Caring Employer? Laurence Wong Senior Vice President & General Manager, NTUC Income

3:15 pm

Full details of this presentation to follow

4:00 pm

Afternoon Coffee Break

4:30 pm

Employee Engagement Uncovered- An Inside Look at Some of the Most Respected Companies in the World and Their Employee Engagement Strategies Scott Friedman, International Speaker and Author

5:15 pm

END


Plenary Sessions Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Institute for Health & Human Potential Your managers and leaders are under pressure to increase productivity. They have too much to do and too little time. They are facing unprecedented change and complexity. While the economy is coming back, they have fewer resources and people to manage it. They need a new set of tools to help them be at their best. In this powerful HR Summit exclusive presentation, you will learn the key attributes your managers and leaders require in order to help your organisation maximise productivity and get great results. You will learn the brain science behind best performance and the best way to equip your managers and leaders so they can bring their best for the organisation. Dr. J.P. Pawliw-Fry is an author, columnist and performance coach to Olympic athletes and business leaders. He melds innovative research with powerful inspiration to create thoughtprovoking and moving keynote presentations. An expert in emotional intelligence, he is one of the world’s most highly sought-after speakers on the topic.

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut* Rick Searfoss Astronaut, Pilot and Space Shuttle Commander In this very special HR Summit plenary presentation, astronaut and Top Gun pilot Colonel Rick Searfoss shares his firsthand experiences gleaned from piloting and commanding space missions. Using a stunning array of visuals and video taken from outer space, Rick will share his unique insights on the many leadership, teamwork, innovation and peak performance lessons that can be learnt from human space flight and will share how these can empower organisations to achieve out-of-this-world results! As one of a very elite group of individuals who has commanded a human space mission, Colonel Rick Searfoss speaks with authority born of in-depth personal experience. In his career he has led many different teams, including commanding the most complex science research space mission ever, on Space Shuttle Columbia, and has also served as pilot on other space flights including a joint Russian-American mission to the Mir space station. Prior to becoming an astronaut Rick was a fighter pilot and test pilot in the U.S. Air Force, with over 5800 hours flying time in 71 different types of aircraft. A distinguished graduate of the U.S. Air Force Fighter Weapons (Top Gun) School and the U.S. Naval Test Pilot School, he is Director of Flight Operations for XCOR Aerospace (www.xcor.com), where he flies the world’s only liquid rocket-propelled aircraft and works with the development team of the Lynx suborbital spaceplane, for which he will be the first test pilot. Rick has held executive level positions in the aerospace industry and was a contributing author to the book Leadership on the Run - How to Get Better Results Faster.

* Excludes those registered for

4

www.hrsummit.com.sg

Solutions Workshops


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney During this high energy session, international talent and leadership expert Dr Javier Bajer will share some of the methods used during a recent culture transformation program, where thousands of HSBC employees increased their performance and the organisation managed to exceed its business targets. Javier will challenge the popular view that developing the right culture for a business is something that takes years. He will use real life examples of 100dayJourney, a proven method to accelerate culture change and make those changes sustainable over time. Dr Javier Bajer’s talent and passion is to develop extraordinary leadership at scale, reengaging their people and finding concrete answers to the challenge of unlocking human talent in very practical ways. He frequently addresses and chairs international conferences on the topics of ‘Leadership in Crisis’, ‘Accelerating Culture Change’ and ‘Workforce Engagement’. Javier regularly writes for a variety of publications and is often invited to participate in television and radio programs on the topics of leadership and talent.

Working for You Isn’t Working for Me – How HR Can Help Employees Manage Their Bosses* Katherine Crowley & Kathi Elster Psychotherapist & Consultant In this exclusive HR Summit presentation, Katherine & Kathi will discuss how sooner or later, every employee works for someone they can’t stand. When that happens, some people quit, some suffer in silence, and others cope by sulking, obsessing, avoiding, or retaliating. None of these options represents a good outcome for the business – which has invested time, money and effort into its human capital. When turbulent boss/employee relationships arise, it’s often up to HR to smooth the waters, but that can be easier said than done. Fortunately, Katherine Crowley and Kathi Elster, the corporate psychologist and business strategist behind Working For You Isn’t Working For Me – The Ultimate Guide to Managing Your Boss, are here to help! Their presentation at HR Summit 2010 will show how HR can successfully advise and instruct any staff member who is grappling with a difficult authority figure. Filled with the concrete examples from actual corporate environments, they will show the audience how to manage some of the worst behaviors from bosses and staff alike. Chronic critics, yellers, unconscious discriminators, control freaks, pathological liars and absentee leaders will all be considered in a fun but thoughtprovoking exploration into boss/employee relations. Katherine Crowley, a Harvard trained psychotherapist, and Kathi Elster a management consultant, are best-selling authors, educators, public speakers, and veteran consultants. They are seasoned guides in the area of professional fulfillment through self-awareness and self-management. They’ve led workshops at Microsoft, Starbucks, Time Life, Martha Stewart Omni Media, and Pearson Education. Together they have written the business best seller Working With You is Killing Me: Free

* Excludes those registered for

Solutions Workshops

www.hrsummit.com.sg

5


Leaders Forum Day One - 6th May 2010 11:00am-11:45am EXCLUSIVE + ACCESS ALL AREAS

The Leaders Forum is tailor-made to the needs of HR Directors, VPs, CHROs, Senior HR Managers, CEOs, CFOs and senior business leaders. Register for Leaders Forum and enjoy exclusive access to the 2-day Leaders Forum agenda PLUS enjoy breakout access to any session anywhere - any time, throughout the entire HR Summit.

8:45am-9:00am Opening Address

9:00am-9:45am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Full details on page 4

9:45am-10:30am

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney Full details on page 5

10:30am-11:00am

6

Morning Coffee Break

www.hrsummit.com.sg

Growing Greatness: How to Design, Develop, and Implement a Leadership Development Program Dr. Karen Lawson, PhD, CSP Author and Professional Speaker Join Karen Lawson, as she shares her insights and approach to designing, developing, and implementing a leadership development program. In this engaging and highly interactive session, you will learn what is involved in undertaking an integrated and comprehensive approach to developing your leadership pipeline. You will receive sample checklists and other tools to help implement a successful leadership development program within your organisation and you will leave the session with take home strategies including sample curricula, approaches and delivery options. PLUS You will learn how to: • Identify key elements/components of a successful leadership development program • Adapt tools and techniques to your own leadership development program • Examine various methods to develop present and future leaders Dr. Karen Lawson is an international consultant, speaker and author specialising in organisation and management development as well as executive coaching. She has extensive consulting and seminar experience in the areas of team development, communication, leadership, and quality service across a wide range of industries. Clients include a variety of prominent organisations from financial services, pharmaceutical, telecommunications, manufacturing, healthcare, government, and education. In her consulting work with Fortune 500 companies as well as small businesses, she uses her experience and knowledge of human interaction to help leaders at all levels make a difference in their organisations.

11:45am-12:30pm

Google on Achieving their Legendary Status as One of the World’s Best Employers Manoj Varghese Director, People Operations Google In this very special inside case study, hear directly from Google’s Manoj Varghese how the $150 billion dollar company is organised around a unique ability to attract and leverage the talent of exceptional technologists and business people. Sharing how he and HR have worked hard to build an environment of creativity & challenge that inspires their employees to do their best work. Additionally, Manoj will reveal just how Google’s policies, communication systems, benefits and programs are constantly evolving to keep pace with their growing number of employees. And precisely how these initiatives, which are rooted deep in their culture and principle values, empower employees to make contributions that help drive Google’s overall success. Manoj Varghese is currently Director, People Operations for Google in Asia Pacific. In his role, he is responsible for all of Human Resources functions in the region. Credited for setting up and growing the Google India Operations, as one of its first senior management hires in India, Manoj comes with a rich and varied experience in HR spanning functions such as Staffing and Manpower Planning, Organisational Development and Performance management – responsibilities he held during his career stints in global organisations such as Maruti Suzuki, Infosys Technologies, Dell Inc and currently, at Google Inc.


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

12:30pm-1:45pm Networking Luncheon

3:15pm-3:45pm

1:45pm-2:30pm

Leadership and Human Nature: Understanding Why Employees Act the Way They Do Phillip Van Hooser, MBA, CSP, CPAE Business Leadership & Service Expert, Author and Executive Coach A single principle of human nature drives all human behavior. Senior HR directors, CEOs and business leaders that understand and apply this principle can more successfully create work environments within their organisations that engage their people, improve productivity and generate bottom line profitability. With knowledge and understanding of this one principle, all those attending this exclusive HR Summit presentation will be equipped to: • • • • •

Recognise the four universal fears that hinder employee development Implement organisational strategies that combat fear and resistance to change Identify the unique motivational needs of each employee Create working environments where employees are engaged and perform at their peak Evaluate the readiness of employees to accept new levels of responsibility and authority

Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. From his experience as a manager for FORTUNE 500 heavy manufacturing and consumer products companies and a director for a locally owned community bank, Phil knows firsthand methods that equip executives and managers to lead their people more effectively and serve their customers more successfully.

3:45pm-4:30pm

Leadership in Times of Change Stephen Quesnelle Author, Partner and Professional Speaker Sacred Cows – a metaphor for organisational issues that everyone can see but no one wants to talk about – can harm even the most successful firm. In this Asia first presentation, Stephen Quesnelle shares this real life case study on the telecom producer Mitel Corporation with whom he worked as a Change Agent through the boom and bust years which took them from rampant technology fuelled growth to the challenge of staving off both competitive and organisational threats that could have wiped out the entire company. In this engaging and humorous presentation, you will hear how Stephen worked with Mitel employees to develop mission critical leadership behaviours that put the cows out to pasture and turned Mitel Corp around, increasing bottom line profitability by a stunning factor of 40. Stephen Quesnelle is one of Canada’s leading experts in applied behavioural science, delivering behaviour based strategy implementation to organisations around the globe. He has more than 20 years of change management and leadership development experience with a successful track record of implementing behaviour change plans that improve employee commitment, job satisfaction and productivity. Stephen has utilised his broad technical skills and organisational development background to improve business results for clients in the high technology, telecom, transportation, food services, oil & gas, insurance, pharmaceutical and public sectors.

4:30pm-5:15pm

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut Rick Searfoss Astronaut, Pilot and Space Shuttle Commander

2:30pm-3:15pm

Behind the First China-Assembled Airliner Benedicte Hersen Organisation Strategy Future Eads - Business Improvement Programme EADS, Paris Headquaters France HR Summit 2010 offers this exclusive presentation by Benedicte Hersen, ex-Vice President of HR, Airbus China. She’ll take you on a first-person account of the HR strategies and practices behind Airbus’ successful development of its China industrial footprint facilities. Benedicte was instrumental behind the scenes of the first Chinaassembled airliner, launched in June 2009. As well as creating a harmonised HR framework across several working sites in China, she took a central role in the company’s recruitment, retention and development strategies. The result, as she shall share, has been a working culture of excellence for a pioneering company in Asia.

Afternoon Coffee Break

Full details on page 4

5:15pm

End

Benedicte Hersen was responsible for the implementation of a new HR governance system throughout Airbus China along with the definition of strategies needed to meet future business challenges efficiently. Entrepreneurial and pragmatic, Benedicte brings with her over 20 years of experience from various functions including: Engineering, Project & Program Management, Operations, Consulting and HR. She is known to be ready to meet any challenge requesting Change leadership, no matter the domain involved, and is presenting this Singapore exclusive inside case study only at HR Summit.

www.hrsummit.com.sg

7


Leaders Forum Day Two - 7th May 2010 9:00am-9:45am

The Role of HR in Enabling Change in RBS Brian McLaren Regiona HR Director, Asia Royal Bank of Scotland In 2007, RBS had a relatively small presence in Asia with some 2,000 employees across the region. Then suddenly, with its well documented takeover of ABN Amro, that figure rocketed to 23,000 in an instant. Enter Brian McLaren from Europe, to oversee the HR integration of what still is the world’s largest ever banking takeover. Fast-forward to September 2008, the collapse of Lehman Brothers, and the nearcomplete unraveling of the world’s financial system. The newly formed RBS Group found itself in un-chartered territory and Brian, along with his HR team, were faced with more professional challenges than many of us face in a lifetime. In this fascinating inside case study, hear first hand how Brian and HR have faced and dealt with an incredible array of challenges and circumstances, including: • • • • • •

The initial merger and transition of teams and departments Developing single HR protocols across a newly enlarged region Maintaining morale during an about turn in markets and a sudden rationalisation of the business Staff communication and transparency when legislation requires no disclosure Winning hearts and minds, whilst driving performance - when employees are uncertain as to their future role and employer Leading an HR team when 50% of their work is completely new territory

Brian McLaren has commented, “It is the most complicated task I have ever worked on by a long way. But I’ve never enjoyed the challenge quite so much.” Don’t miss Brian and this very special Inside Case Study, only at HR Summit 2010.

9:45am-10:30am

Enhancing HR Management through Strategic CSR Practices Dr Richard Welford Chairman, Co Founder CSR Asia, Professor, University of Hong Kong, Director ERP Environment This exclusive HR Summit presentation will highlight the increasingly important interface between HRM and CSR. It will demonstrate that good CSR strategies can supplement good HRM and have positive impacts on recruitment, retention and productivity. In particular, Dr Welford will highlight opportunities in the areas of employee volunteering linked to strategic community investment strategies that can increase employee morale and thus help to build your brand as well as the reputation of the business. It will also highlight the business case for a strategy on diversity and inclusion in an environment where top talent is still hard to find. Richard Welford has twenty years of experience working in the fields of environmental management and social responsibility. He was one of the early pioneers in developing social audit and reporting methodologies with UK-based organisations such as The Body Shop, IBM and Eastern Electricity in the 1990s. Since then, his work has been increasingly Asian focused as a result of his current position as director of the Corporate Environmental Governance Programme at the University of Hong Kong. He has sat on the Swire Environmental Committee as an external adviser for the past four years and has undertaken consultancy work with a number of leading companies, including MTR Corporation, Disney, CLP, Nike, Shangri-La Hotels and Resorts, HP, HSBC, Citigroup and Adidas.

8

www.hrsummit.com.sg

10:30am-11:00am

Morning Coffee Break

11:00am-11:45am

The Five Faces of Genius: How to Innovate in the Midst of Change Annette Moser-Wellman Innovation & Leadership Expert and Author Annette Moser-Wellman shares her insights on innovation through the model - ‘The Five Faces of Genius’. These ‘Faces’ represent creative thinking styles that HR and every leader must have if they are to be effective in today’s marketplace. Drawing from the arts and sciences, Annette shows people managers from all levels how to use the five skills to lead. With over 20 years of business leadership experience, She outlines the skills of the next generation manager with energy and sense of humor that enlivens and refreshes audiences. She includes rich examples from today’s global market, as she explains what it takes to be a leader of ideas with corporations and within the market. Annette Moser-Wellman works with some of the world’s leading companies from Coca-Cola, Ford Motor Company, JP Morgan Chase Bank and Kraft Foods to Microsoft, Starbucks and the Walt Disney Company. Her expertise spans the range of strategy and vision planning to leadership development and innovation training. Her book, The Five Faces of Genius, Creative Thinking Styles to Succeed at Work, outlines five tools that leaders and HR need in the next generation of business. She also coaches leaders at the CXO level and assists them in understanding the relationship between controlling weaknesses and personal potential. Her model helps HR and senior executives shape a compelling vision for the organisation.

11:45pm-12:30pm PANEL DISCUSSION: HR Challenges in the Financial Sector Gyan Nagpal Regional Head of Learning & Development Asia Pacific Deutsche Bank AG

Jolene Chen Group Head Resourcing, Learning & Talent Development Standard Chartered Bank


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

2:30pm-3:15pm

12:30pm-1:45pm Networking Luncheon

Scores on the Board™ - Developing Leadership Skills Bill Lang CEO and Founder of Bill Lang International; Author and Professional Speaker; President of Training Edge International (Singapore)

1:45pm-2:30pm

What Real Leaders Do and Fake Ones Don’t Ian Berry CSP FAIM International Speaker In this special presentation Ian Berry looks at how leadership can be learned regardless of the talents we were born with. Additionally, he shares the 3 key paradigm shifts changing the face of modern business and what real leaders must do to be successful in business today. In this thought provoking presentation, Ian not only provides strategic advice but also offers insights on: • Why leadership fails without management • The power of the paradox that is leadership and management • The 3 key paradigm shifts that are changing the face of modern business and that real leaders must make • How leadership can be learned regardless of the talents we were born with • Attracting, engaging, and retaining your best employees • Improving value propositions to all your stakeholders • Cascading strategy down to those who execute and thereby creating ownership • Eliminating people problems For almost two decades Ian Berry has been helping HR and leaders around the world to do today what others will only be thinking about tomorrow. Regarded by many as Australia’s most engaging and inspiring business speaker, Ian is the author of three books, including his latest, Differencemakers - how doing good is great for business.

This HR Summit exclusive presentation combines the latest research from Harvard Business School and the field of neuroscience as well as real life practices from some of the world’s most successful professional sports and business teams. It will assist you to deliver big improvements in areas that include: motivating and retaining employees, building managers, improving your organisation’s executive leadership and coaching skills as well as developing higher performing teams. Since its launch, Scores on the Board™ has been used by organisations that operate on every continent, in every major industry and by every type of team. From executive leadership teams to front-line sales and service teams, from specialist technical teams to back-office operations teams, the system has helped teams achieve bigger improvements faster and propelled them to win National and International awards for excellence and innovation. Bill Lang, developer of the Scores on the Board™ business improvement system, has built an impressive career as an entrepreneur, international business consultant, business owner, executive coach and author specialising in leadership and team performance improvement. His extensive career profile includes working as a strategist and management consultant with KPMG, AXA, Macquarie Bank and McKinsey & Company. He also cofounded the FreeOnline business in Australia and Sharinga Networks Inc., the San Francisco-based technology company.

3:15pm-3:45pm

Afternoon Coffee Break

3:45pm-4:30pm

Working for You Isn’t Working for Me - How HR Can Help Employees Manage Their Bosses Katherine Crowley & Kathi Elster Psychotherapist & Consultant

Roger Collantes Vice-President, Regional Learning & Development Director Citibank Singapore Ltd

Full details on page 5

Brian McLaren Regiona HR Director, Asia Royal Bank of Scotland

4:30pm-5:15pm

5:15pm

Full details of this presentation to follow

End

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9


Talent Management Day One - 6th May 2010 11:00am-11:45am ACCESS TO FOUR AREAS

The Talent Management stream is designed to assist you to win the battle against many of today’s talent management challenges and changing organisational priorities. Offering excellent value for money - when you register for Talent Management you also enjoy free breakout access to the 2-day Performance ROI , Corporate Learning and Solutions Workshops - as well as the Talent Management itinerary.

Combating Negativity in the Workplace: Lessons Learned from the ONE.99shop Nanz Chong-Komo Founder of Nanz Inc.com and Best Selling Author In this very special HR Summit presentation, Nanz Chong-Komo will share ‘real world’ experiences and the many lessons gleaned from her entrepreneurial journey, including the strategies used to strengthen the team in the very dark hours before the closure of her former business, ONE.99shop. She will share her passion on how to build positive employees and offer take home strategies to help you transform a negative work culture into an irresistible one that not only retains its staff but draws them. A powerful speaker and motivator, Nanz Chong-Komo is a highly regarded business woman and author who has won the Woman Entrepreneur of the Year Award and the International Management Action Award. She is known for delivering honest, highly energetic and thought-provoking presentations that will assist you to meet the challenges of today’s competitive business environment.

11:45am-12:30pm

Engaging Talent for Greater Productivity Jodi Krause Director, Human Resources Cisco Systems (USA) Discover how Cisco structured a successful engagement initiative by setting up both a foundation and infrastructure that defines and measures employee engagement. Learn to identify engagement drivers for different employee populations and delve deeper into productivity oriented strategies, such as organisational alignment, development and rewards and recognition, to increase engagement.

8:45am-9:00am Opening Address

9:00am-9:45am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Full details on page 4

9:45am-10:30am

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney Full details on page 5

Jodi Krause is based in the USA and is Cisco’s Director of Organisation Development where she leads change and strategy development initiatives for over 25,000 employees located in over 100 countries. She works closely with the senior executive team on their group effectiveness, as well as leading projects around strategic business initiatives such as employee engagement, culture change, and inclusion & diversity.

12:30pm-1:15pm Thriving on the Challenges of Change and Innovation Ian Berry CSP FAIM International Speaker The majority of employees are guilty of resisting change, but in this Singapore exclusive presentation, Ian Berry will show how you and the people in your organisation can be empowered to deliver true value to all your stakeholders through change and innovation . You will leave this session inspired and with tools to really make a difference in:

10:30am-11:00am

10

Morning Coffee Break

www.hrsummit.com.sg

• Taking the journey from information to insight - to inspiration to idea - to innovation • Attracting, engaging, and retaining your best employees through building and growing a culture of innovation • Aligning the story, strategy, structure, and systems of your organisation so that innovation actually happens • Surviving as well as thriving in the red and blue oceans of modern business


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

For almost two decades Ian Berry has been helping HR and leaders around the world to do today what others will only be thinking about tomorrow. Regarded by many as Australia’s most engaging and inspiring business speaker, Ian is the author of three books, including his latest, Differencemakers how doing good is great for business.

1:15pm-2:30pm

Networking Luncheon

2:30pm-3:15pm

Talent Management - Walking the Talk Katia Konrad Regional Talent Manager, Asia Pacific and Japan Bayer HealthCare In this special HR Summit - Inside Case Study, Katia Konrad shares success stories and challenges on how Bayer HealthCare is Walking the Talk in Asia Pacific regarding Talent Management. Because of today’s fast changing demands of the market, HR professionals urgently need to find effective ways to merge business needs with HR initiatives. Additional competencies are emerging, new ideas are missing and pressure for delivery and cost reduction is rising. Find out more on how she and HR are dealing with all these challenges whilst working towards the future.

Find out if your employees are caught in roles or trapped in behaviors that limit their ability to succeed. We’ll describe the seven most common roles that people fall into at work, and help you determine if one (or more) of these roles is impeding members of your organization. You’ll learn field-tested techniques that can help individuals break free from self-constructed constraining situations. • Learn about the seven most common roles people play ay work • Assess how certain behaviors may be holding employees back in the workplace • Discover simple steps that help others break free from any confining role. Kathi Elster is a highly renowned published author, college educator, public speaker and veteran consultant. She is well known as the co-author of Working for You Isn’t Working for Me - The Ultimate Guide To Managing Your Boss and the best selling business book Working With You is Killing Me – Freeing Yourself From Emotional Traps At Work. Kathi is also the President of K Squared Enterprises, a Management Consulting firm located in NYC. As a management consultant and executive coach, Kathi specializes in staff training and development. Published author, college educator, public speaker and veteran consultant, Kathi Elster, along with her co-author Katherine Crowley, has created a process that allows employees at all levels to achieve their business goals while managing difficult personalities and emotionally charged situations.

4:00pm-4:30pm

Katia Konrad, a Brazilian by descent, is Senior Talent Manager at Bayer Healthcare, responsible for Asia Pacific and Japan. She has been working for Bayer for more than eleven years in four different continents, including six years in the HR field. She is responsible for supporting the organisation in the areas of Talent Management, implementing new methods and tools for talent identification & development, attraction & retention, creating and tailoring mentoring programs for the region and developing the company s current and future leaders.

Afternoon Coffee Break

4:30pm-5:15pm

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut Rick Searfoss Astronaut, Pilot and Space Shuttle Commander

Her past experiences range from operational to strategic HR activities. Today she is known for her expertise in People Development and unlimited creativity when exploring new solutions for Talent Management.

Full details on page 4

3:15pm-4:00pm

Help Employees Break Out of Behaviors that Hold Them Back at Work Kathi Elster Consultant, Author, Educator and Speaker

5:15pm

End

Do some employees seem to be unfairly branded as a certain type of person at work? Are they trapped in a set of behaviors that limit their ability to move ahead or achieve recognition? Without even knowing it, employees may be trapped in roles or behaviors that hurt them on the job. Playing a role is like portraying a character in a play. Some people naturally act as heroes, caretakers, rebels, peacemakers, entertainers, invisible ones or martyrs. These roles and their accompanying behaviors are fine unless they restrict an employee’s career choices and impede success.

www.hrsummit.com.sg

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Talent Management Day Two - 7th May 2010 9:00am-10:30am

11:15am-11:45am Morning Coffee Break

Weirdos in the Workplace! The New Normal, Taking HR from Compliance to Creativity Special Extended Presentation John Putzier, M.S., SPHR Author, President & Professional Speaker Unzip your forehead, buckle your seatbelt, and get ready to Get Weird with John Putzier – renowned speaker and author of Get Weird! 101 Innovative Ways to Make Your Company a Great Place to Work and Weirdos in the Workplace! The New Normal…Thriving in the Age of the Individual.

11:45am-12:30pm

Preparing for the Return of the Talent War with Innovative Recruitment Strategies Laurie Lazar Recruiter, Trainer, International Speaker

In this Singapore exclusive presentation, John will show you why and how a little weirdness may not be a bad thing – and how it can be harnessed to help you achieve a high-performance work culture. He will demonstrate how HR and Business Leaders can recognise when weirdness has worth, as well as help you to identify when it does not, and how you can tailor your performance management systems to recognise the difference.

With layoffs dominating the headlines, talent shortages may seem like a distant challenge. But as the economy rebounds, will you be ready for a CV tsunami generated by employee defections and baby boomer retirement? In this Singapore exclusive presentation, international recruitment expert - Laurie Lazar, will discuss how to prepare for the return of the war for talent by:

You will also learn a new way of thinking that will move your organisation from an Age of Compliance to an Age of Creativity and in doing so make HR a more valued and strategic player within your organisation.

• • • •

As well as being a best selling author, John Putzier is an international speaker and human resources expert. He speaks regularly to HR and business leaders and appears frequently in the media advising on current workplace issues and trends, These include: CNN, ABCNews and NPR television, as well as in TIME, USA Today, The Wall Street Journal, The New York Times, INC., Business Week and many others.

10:30am-11:15am

ROI on Generation Y Amy Lynch Author and Generation Y Expert Find out what makes the “Digital Natives” of Generation Y different from earlier generations, and discover how to engage the creative, high-tech leadership abilities of this youngest-and-soon-to-be-largest employee group in your workplace. Explore ways your organisation can use Gen Y to uncover cutting-edge markets and ideas; and determine how you’ll build a deep bench of 21st century talent. In her presentation, Amy Lynch creates a new paradigm for cross-generational business creation in our global, digital economy. Attend this presentation and discover more on: • Digital Natives: How they think and what they bring to the table • Engaging and Energising Generation Y • Crossing the Digital Divide: Bringing Generations Together in Get-it-Done Teams that Create Business Amy Lynch is an author, entrepreneur and Generation Y expert who specialises in high-energy presentations that will enable you and your organisation to engage Generation Y employees for positive bottom line results. Her experiential approach guarantees 100% participation from all those attending this Singapore exclusive presentation, leading to long-term, sustainable results.

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Incorporating Social Media Effectively 4 generations, 4 strategies Retention Strategies – Avoiding Defections Communication is Key – How to communicate internally and externally to simultaneously create the best talent retention and attraction Explore actions you can take today to separate yourself from the pack when the CV tsunami hits and the war for talent returns. For over 15 years, Laurie Lazar has successfully matched hundreds of exceptional candidates with highly complementary working environments. Her unique approach to talent acquisition is both warm and effective, creating outstanding staffing results. With her extensive hands-on experience, Laurie is more than a trainer in the field of recruiting; she is a passionate practitioner who inspires hiring professionals to shift their approach to recruitment and attract top talent. From smaller firms to global organisations, Laurie’s experience with a broad client base has provided her with insight she shares in an engaging, entertaining, and effective manner. Her talks leave audiences energised and ready to incorporate ideas that lead to immediate improvements in their recruiting efforts. In addition to tactical recruiting expertise, Laurie has been instrumental in strategic human resource process and planning initiatives. Her perspective on this critical function is infused with practical tactics easily incorporated into any working environment. Laurie’s enthusiasm for connecting people with opportunity is contagious and inspiring.


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

12:30pm-1:15pm

2:30pm-3:15pm

Managing Strong Personalities - What HR Can Learn from Talent Management in the Legal Sector Prakash Jagateesan Director, HR & Administration KhattarWong

McDonald’s Case Study - Building your Brand through the Best Talent Shaun Ruming Vice President Human Resources, Asia Pacific Middle East & Africa McDonald’s

The legal sector is one of the most competitive industries for retaining and managing talent. With lawyers comes valuable employees, essential to business success, who often possess strong personalities. HR and talent management practices therefore need to be at their very best if the firm is to thrive whilst retaining and managing its core talent. In this exclusive HR Summit presentation, J Jayaprakash will share his experiences and strategies that can be applied to talent management across any industry sector. In it he will cover:

In this Singapore exclusive presentation, McDonalds’ Shaun Ruming will share with you how he and his team have been driving the talent management agenda across the 37 countries in APMEA, building high performance teams to ensure heightened customer satisfaction and strong shareholder returns. Sharing insider tips from the front line, this special case study presentation will also show you what the company has learnt along the way and what McDonald’s are focused on for the future.

• • • • • •

Shaun Ruming, Vice President - Human Resources Asia Pacific, Middle East and Africa (APMEA), has worked for the McDonald’s System for over 20 years. Shaun has moved up from the ‘Crew room to the Board room’ holding numerous positions in Operations, Training and Human Resources. During this time he has seen McDonald’s expand to over 118 countries and become one of the most recognised brands in the world. Since 2003, McDonald’s has had an impressive revival across all of its key performance indicators under their ‘Plan to Win’ framework. Paramount to this revival has been the companies efforts on ensuring the best talent is in place to drive sustainable results, grounded against core values.

The Legal Industry - People & Hierarchy HR’s strategic role in business development How to engage strong personalities Developing strategies which are mutually beneficial Importance of training & development in managing resistance at all levels Implementing and managing a cultural change - promoting a more commercial and business focused proposition

J Jayaprakash is the head of Human Capital at KhattarWong, one of Singapore’s largest law firms. He has amassed over a decade of experience working with leading law firms in the fields of human resource, operations and administration. In an increasingly competitive legal recruitment environment, he has helped law firms distinguish themselves through initiatives in areas such as Corporate Social Responsibility, Pro-bono work and Risk Management.

3:15pm-3:45pm

Afternoon Coffee Break

He has played a vital role in attracting, recruiting and managing the best talents through developing and executing continual training programmes, which focus on both legal and soft skills. He has also created and effected initiatives designed to encourage a continuous learning culture. In the fast-paced legal world where time equals money, it is essential that law firms are able to respond to changes promptly and efficiently. He recognises top-to-bottom organisational buy-in as an integral component of the successful implementation of initiatives and programmes, and has achieved this through effective communication and successfully managing strong personalities.

1:15pm-2:30pm

3:45pm-4:30pm

Working for You Isn’t Working for Me - How HR Can Help Employees Manage Their Bosses Katherine Crowley & Kathi Elster Psychotherapist & Consultant Full details on page 5

Networking Luncheon

4:30pm-5:15pm

5:15pm

Full details of this presentation to follow

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Performance ROI Day One - 6th May 2010 11:00am-11:45am ACCESS THREE AREAS

The Performance ROI stream offers a cost effective two-days of international, regional and Singapore based case studies, workshops and initiatives to help you further improve employee performance and organisational ROI. Attend Performance ROI and also enjoy free breakout access to the 2-day Corporate Learning sessions and the Solutions Workshops .

Inspiring Your Team to Achieve Their Peak: How to Help Your Managers to Raise the Performance Levels of Their Team John Shackleton Performance Expert In this HR Summit exclusive presentation, John Shackleton will show you how your managers can apply simple sports psychology techniques to help their team to ‘raise their game’ in the business world. No matter what they are trying to achieve, an employee’s performance will ultimately be determined by their confidence and self-belief and it’s long been understood that it’s the manager’s job to coach their staff in these areas. However few managers understand how they can inspire their team and help them to develop greater levels of self belief and personal responsibility. Drawing from his background in international sports coaching John shows how you and your managers can use such coaching strategies and techniques to help staff become more self motivated and truly believe in their abilities. The sports coaching model suggests that the individual has within them all the potential necessary for achievement, all they require is a deep belief in themselves and their goal and the encouragement to achieve. Therefore the way we help others to learn must be by their direction, not ours, and for most managers this is the opposite of what they are doing currently! John Shackleton has a background in Sports Psychology and has coached many world class athletes including Olympians and World Champions. He has also coached CEOs and senior executives from many of today’s blue chip companies including Coca-Cola, IBM and Pfizer. John has been speaking for more than 25 years and has won many accolades and awards including the coveted Speaker of the Year award from NSANZ.

8:45am-9:00am Opening Address

John’s first book Life is for Living became a best seller before it arrived back from the printers and his most recent, Inspire Your Team is fast becoming a ‘coaching bible’ for managers throughout Australasia and Asia.

9:00am-9:45am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Full details on page 4

9:45am-10:30am

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney Full details on page 5

11:45am-12:30pm

Aligning Human Resources and Business Strategy Bryan Lim Head of Human Resources, Southeast Asia & China BG Group plc Today’s dynamic business landscape has driven organisations to continuously evolve and transform the way they compete and operate. This acceleration of change has led to new challenges in the deployment and management of human resources. And it has become imperative for organisations to align their people strategies with their business, ensuring that they have the right people in critical positions capable of shaping the business and consequently its success or failure. In this HR Summit case study, you can engage in a discussion about how to better align your HR strategy with the Business whilst learning practical ways to improve, including: • An overview of business strategies • Developing the elements of a Human Resources strategy • Understanding KPIs and measurements

10:30am-11:00am

14

Morning Coffee Break

www.hrsummit.com.sg

Bryan Lim is Head of Human Resources for Southeast Asia & China at BG Group plc. He leads the delivery of BG’s regional Human Resources strategy in support of the global energy group’s aggressive business development activities across the Asia Pacific.


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

12:30pm-1:15pm

HR as the Key to Improving the Bottom Line Nanci Appleman-Vassil Professional Speaker, Consultant, Facilitator and Author Today’s organisations continue to be challenged to improve their bottom line. Yet despite all the research and experience confirming that 21st Century organisational success depends on the collaborative efforts of all the key stakeholders including HR - HR in many organisations continues to be seen as a support function and not a Strategic Business Partner that adds value to the bottom line. In this Singapore exclusive presentation, Nanci Appleman-Vassil will share some of her 20 years of experience to gain a better understanding and invaluable take home strategies. • Explore how a strong relationship between leaders and the HR function positively impacts the organisation’s bottom line. • Better understand how HR can help to drive change and learning to support future growth for the organisation. • Gain an understanding of 18 key tools and techniques that support improving the bottom line. • Identify 2 keys you will begin to implement in your organisation immediately to improve the bottom line Nanci Appleman-Vassil is a seasoned business professional with more than 20 years experience in training, organisation development, executive coaching and corporate consulting with a focus on change management, developing leaders, managers and building high performing teams. She specialises in facilitating individuals, groups and organisations toward better solutions for increased effectiveness. Her consulting experience includes technology, health care, engineering, manufacturing, education and retail. Her clients include, GSK, International Paper, Red Hat, Nomacorc, LLC, Sony Ericson, Cisco, Cigna Health Systems, Governor’s Institute, The Body Shop, Nationwide Insurance, Sara Lee and John Deere.

1:15pm-2:30pm

Networking Luncheon

2:30pm-3:15pm

This presentation will also demonstrate how these proven processes are transforming face-to-face and virtual meetings in global organisations. How they have top management approval and are being implemented with HR support and guidance with tracked savings to the bottom-line - thus impacting productivity and performance at every level throughout the organisation. Cliff Shaffran is a global expert in strategic business communication and has worked with hundreds of companies in over 25 countries and cultures. In this Asia exclusive presentation he will share his knowledge and demonstrate how by implementing creative and collaborative communication to your meeting processes – you can have an immediate and positive impact within all departments of your organisation.

3:15pm-4:00pm

Strategic Speed - Mobilise People, Accelerate Execution Edwin H Boswell President and Chief Executive Officer

Only 30% of strategic initiatives are successfully executed. Of those that are, most CEOs view the process as too slow. What’s going on? And how can you accelerate execution in your company? Start by understanding the barriers to execution: Employees don’t grasp where an initiative is going. They don’t adopt new behaviours. They’re not committed to working together to achieve results. Meanwhile, their leaders try to speed things up by adjusting processes or installing new technologies. Better processes and systems won’t remove the barriers. Instead, you need to unleash three people factors: • Clarity—understanding the goal • Unity—collaborating across work groups • Agility—adapting quickly For the past 20 years, Dr Edwin Boswell has advised senior executives on executing strategic change. Some of the major clients Ed has helped achieve breakthrough business results through superior leadership throughout his career at Forum include Irving Oil, DuPont, Mellon Financial, and Merck.

4:00pm-4:30pm

Transforming the Meeting Process How HR Can Improve the Bottom Line Through an Overhaul of Organisational Meetings Cliff Shaffran International Speaker & Chairman Meeting Sciences

4:30pm-5:15pm

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut Rick Searfoss Astronaut, Pilot and Space Shuttle Commander

Ineffective meetings are one of the greatest bottom-line costs to business, estimated worldwide at some US$3 trillion per year. In this HR Summit presentation, Cliff Shaffran will show you how HR can transform your organisation’s own meeting processes and in doing so assist both employee efficiency and organisational bottom line. Cliff will share how the business solution lies in two key areas: 1) building relationships and 2) transforming meeting processes. And how combining the integrated knowledge of the MIND (how we connect intellectually, emotionally and physically) with the very latest collaboration processes and technology, you can deliver breakthrough solutions within your own organisation.

Afternoon Coffee Break

Full details on page 4

5:15pm

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Performance ROI Day Two - 7th May 2010 9:00am-9:45am

Driving Employee Engagement Through Culture Alysson Do Regional HR Director Southeast Asia Yahoo! In this presentation, Alysson Do will share a case study on how corporate programs that impact culture can drive engagement in a media company. Corporate culture is more than the feel good stuff, it is possibly one of the most powerful engagement tools that HR Professionals have at their disposal. Culture may seem amorphous and intangible, but any high performance organisation must pay attention to culture and shape it for long term engagement. Engagement has a direct correlation between performance and the bottom line of any business. If you can get the culture right, a company can sustain itself through the good times and the bad. Alysson will share the assessment, design, implementation and ROI measurements that help build the case for culture. Alysson Do is currently Regional HR Director for Yahoo! Southeast Asia, working as a strategic business partner to open offices within emerging markets. In this position, she takes a green field approach to building HR within the region, using innovative approaches to solve traditional HR challenges. Her extensive background includes working for tech and professional organisations managing HR, Ops and Finance. She is a strong leader with progressive experience transforming and empowering organisations with tools and strategies to achieve business goals in an environment of continuous change and complexity. Alysson holds a BA in Psychology and Philosophy from Santa Clara University. Prior to Yahoo!, she was co-founder and VP, Business Development for ASD Technology, SARL based in Burkina Faso.

9:45am-10:30am

Managing Diversity: Energise Your Global Workforce to Achieve Business Objectives Sheida Hodge Author, Speaker & Expert on Cross-Cultural and International Business In our global business environment HR professionals are focusing more than ever on ways to improve the effectiveness of their diverse and dispersed employees while reducing associated expenses. Traditionally, mobility managers have directed most of their energy at providing the best services for their expatriates regarding housing, schools, compensation, taxes, and cultural do’s and don’ts. However, the business of navigating successfully in a different work environment and integrating and reconciling different business practices to achieve business objectives has been mostly left to trial and error. In these challenging times, managing and motivating international employees are keys to gaining a competitive advantage. HR professionals must take a critical look at – and a fresh approach to - providing the necessary tools for their employees to achieve business objectives. Furthermore, an increasing number of companies are sending employees on fewer and shorter business trips and commuter assignments and these employees’ ability to execute and implement corporate strategies is the key to surviving and thriving in today’s challenging times. This presentation will discuss working and communicating effectively across differences in work style and culture to achieve measurable business results.

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Sheida Hodge is one of the leading global experts on cross-cultural and international business, with over 28 years of experience in cross-cultural training, coaching and speaking. Sheida began her career with GE, where she gained invaluable experience traveling to Asia, Europe, Latin America and the Middle East in support of GE’s international business development. More recently, she led the Berlitz International’s Cultural Consulting Division as its Worldwide Managing Director. Sheida has been quoted as a leading expert in her field in such major publications and television networks as The Wall Street Journal, the Chicago Tribune, CNBC, and CNN. She has also authored the book Global Smarts: the Art of Communicating and Deal Making Anywhere in the World and published numerous articles in major trade publications.

10:30am-11:15am

Taking a 360 Degree View of Talent Management Matangi Gowrishankar Director Human Resources Asia & Pacific BP Lubricants BP believes that talent management processes need to stay in step with the environment in which we all operate. While everyone speaks about the war for talent and building an employer brand, they endeavor to combine tactics in order to achieve organisational success - integrating their internal and external processes to ensure they attract and retain the best talent. In this HR Summit exclusive presentation, Matangi Gowrishankar will share BP’s principles and practices that they draw from the Sales & Marketing functions to develop a robust, contemporary process for talent management. Key topics include: • Building congruence in the employer brand - internal and external “Voice of the customer” • Using Six Sigma tools to enhance effectiveness • Aligning partners and service providers • Key Lessons learned Matangi Gowrishankar is responsible for driving the Human Resource practice for the Asia & Pacific region of BP’s Lubricants business. Working with business leaders and HR colleagues, her role is to lead the implementation of a business driven Human Resources strategy across a wide geography covering the Middle East across to ANZ. With nearly three decades of business and HR experience with large multinational companies, Matangi has worked across industries and internationally. She has a passion for, and has a successful track record in leading organisation development initiatives and change leadership both for individuals and corporations. She is an experienced speaker and has written for business and professional publications on various subjects in Human Resources.

11:15am-11:45am Morning Coffee Break


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

11:45am-12:30pm

2:30pm-3:15pm

Speed Thinking: How to Do More With Less Dr Ken Hudson Founder & Chief Starter In this Singapore exclusive presentation, Dr Ken Hudson will share with you how Speed Thinking can be used as a simple, practical Mental Training System that will enable you and your team to think better, faster and unlock breakthrough results. In a short time you will learn how you and your employees can become more productive, energised, creative and decisive at work. In these tough times this workshop is the key to doing “more with less”. In this presentation, you will learn to create new ideas and solve problems in powerful new ways using a simple, practical 4-step process as well as interacting with a diverse and lively group of people. It is an ideal way to thrive in a timepoor world. Dr Ken Hudson is a world-class authority in helping individuals and teams think better and faster. He is a compelling speaker, trainer, consultant and facilitator. Ken is also the best selling author of The Idea Generator and his new book The Idea Accelerator: How to solve problems faster using Speed Thinking. He has worked with organisations as diverse as DuPont, Heinz, Citibank, Network Ten, Roche Pharmaceuticals, Dell Computers, Papal right through to The Benevolent Society.

12:30pm-1:15pm

The Implementation Challenge Robin A Speculand Founder & Chief Executive Most strategy implementation efforts don’t work; they fade out along the way and fail to deliver. Overwhelmingly, this is because most leaders underestimate the challenge, effort and commitment involved in executing strategy. After the leadership team has crafted the strategy it often falls to HR to oversee the execution. In this straight-talking, highly engaging, no-nonsense presentation Robin Speculand will examine the latest thinking in the field of strategy implementation, how people respond to the implementation (most do not resist, despite popular belief) and how HR can leverage the opportunity. Hear about how you can: • Know where you’re going and how to get there with the ‘Implementation Compass™’ • Discover how to galvanise your workforce into action beyond a coffee mug and t-shirt • Keep up-to-date with the latest findings from Singapore and regional research • Identify what works and what to avoid • Find out why most staff members don’t resist strategy implementation Robin Speculand is a pioneer and global specialist in strategy implementation. Referred to as the “Master of Strategy Implementation” by industry peers, he has written a bestselling book Bricks to Bridges – Make Your Strategy Come Alive, which set the benchmark for new thinking in this field. Robin’s follow-up book Beyond Strategy – The Leader’s Role in Successful Implementation, specifically identifies the actions leaders must take to reverse their staggering failure to deliver on their strategy promises. Robin’s pioneering work has been featured in international print and electronic media, including BBC Global, CNBC and Financial Times. He has become a known expert and sought-after speaker at key strategy and international business forums.

1:15pm-2:30pm

Networking Luncheon

Improving Performance Management in Asia From the Inside Out Elizabeth Martin-Chua Asia-wide HR Expert and Author In this invaluable hands-on presentation, Elizabeth Martin-Chua will share her many years of experience to show you how to improve performance across Asia. In it she will cover: • Engagement as a product of inclusive leadership and a good fit of employee’s competencies • Meeting all performance indicators of the organisation and how to measure • Growing people competence • Motivating to exceed expectations • Raising the bar to improve tomorrow’s roi • Creativity to expand the top line • Accountability as a combination of motivation and engagement PLUS: Cross cultural do’s and don’ts Elizabeth Martin-Chua is one of the pioneering HR veterans of Asia. Having spent more than 30 years with Philips, her international experience is vast and includes: • Head of Philips Singapore HR function for more than two decades, • Head of HR for the Philips global audio business with centers in Europe, Hong Kong and Singapore in the mid 1990s • Founder and Chairman for the Asia Talent Pool for a decade, 1997-2006 • Diversity and Inclusion Champion for Asia Pacific from the mid 1990s and for this function had to work with many counterparts in the US • Her last assignment was as Senior Vice President of Philips China responsible for the HR function and also HR Head for Asia from 2006-2008. Philips China, in 2008 had a headcount of 18,000.

3:15pm-3:45pm

Afternoon Coffee Break

3:45pm-4:30pm

Working for You Isn’t Working for Me - How HR Can Help Employees Manage Their Bosses Katherine Crowley & Kathi Elster Psychotherapist & Consultant Full details on page 5

4:30pm-5:15pm

5:15pm

Full details of this presentation to follow

End

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17


Corporate Learning Day One - 6th May 2010 11:00am-11:45am ACCESS THREE AREAS

The Corporate Learning stream is tailor-made for HR and business professionals who are responsible for the training and development of employees. Attend Corporate Learning and enjoy free breakout access to the 2-day Performance ROI and the Solutions Workshops .

Opening Address

9:00am-9:45am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Full details on page 4

9:45am-10:30am

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney Full details on page 5

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As the face of our workforce changes so do our traditional ideas about how we deliver and facilitate learning to a new generation of learners. Techno-savvy, connected, globally and culturally diverse, this new generation of learners brings with them unique learning preferences and expectations for the workplace. In this case study presentation, Agilent Technologies will share their best practices on how they have shifted and aligned their learning design to engage and develop their new generation of learners. Key topics include: • Shift in learning styles of the new generation • Aligning learning and development to the learning styles of the new generation • Key lessons learned Christopher Goh Soon Keat is responsible for the implementation of Agilent’s core leadership development curriculum for employees and first level managers. His areas of specialisation and interests are in designing and implementing strategies, systems and processes in the field of leadership development, performance management, succession planning, change management, coaching, mentoring, 360 degree feedback and competency modelling. Christopher holds a Bachelor of Arts and Social Science (Economics) from University of Malaya, Malaysia, and a Master of Science in Asia Pacific Human Resource Management from National University of Singapore. He is also a member of American Society of Training and Development (ASTD).

8:45am-9:00am

10:30am-11:00am

How the New Generation is Changing the Way We Think about Learning and Development Christopher Goh Soon Keat Director, Global Learning and Leadership Development Agilent Technologies, Inc.

Morning Coffee Break

www.hrsummit.com.sg

11:45am-12:30pm

Human Capital Strategy Delivers Business Results! Larry Gould Chief Executive Australia-wide Business Training

The current economic climate clearly demonstrates the need for a new era of innovative practices if HR and business leaders are to connect with, motivate and retain their best employees. Their challenge and success for this new era will be measured by their ability to: articulate the business vision and objectives; provide clarity and sense of purpose for employees; build trust and engage - all whilst empowering and motivating staff to fulfil that vision. In order to achieve this, the onus is now on organisations to implement learning and development initiatives that will improve and enhance the skills, competency and capacity of their human capital. During this Singapore exclusive presentation, Larry Gould will outline his views on this new and evolving direction of learning & development and how successful businesses of the future are aligning their HR strategies to the delivery of business outcomes. He will explain how such an approach can help build capacity within the business when supported by a well planned knowledge transition model utilising staff across all generations. Larry Gould passionately believes these are exciting times filled with unprecedented opportunities for those organisations that strategically position themselves today for the business and global economy of tomorrow. His 30 year career experience extends across a broad range of industries including: chemical manufacture, tourism, service, banking & financial services along with pioneering learning & development initiatives across the globe.


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

12:30pm-1:15pm

3:15pm-4:00pm

Creating the Confident and Mastery Driven Organisation through Emotional Intelligence Scott Halford Speaker, Author and Adult Educator

Imagine that your employees could achieve nearly 100% mastery in areas that are important to the productivity and bottom line of your company. Think of how effectively communication would flow during times of change if people were all on the same page. Envision an organisation that honors and encourages emotionally intelligent interaction. Educational science has found a way to make that a reality through Confidence Based Learning™. This HR Summit exclusive presentation will show you how high levels of skill and knowledge, coupled with high confidence, are the key ingredients to mastery. It also explores how approximately 15% of the knowledge being used in companies today is incorrect, and that it can lead to serious consequences for the organisation. Scott Halford, CSP is a speaker, author and adult educator to organisations worldwide. His best-selling book, “Be a Shortcut: The Secret Fast Track to Business Success” is considered an excellent primer on using mastery and emotional intelligence to increase your value. He is a monthly columnist on brain-based learning and behavioral change for several publications. Scott is accredited in several emotional intelligence processes and a brain mapping instrument, called Emergenetics™. His rich experience in achievement psychology and human performance, along with his captivating storytelling and humor, make him a must-see speaker and teacher.

1:15pm-2:30pm

Networking Luncheon

Measuring the Impact of Training Effectively Jeffery Berk Chief Operating Officer, Knowledge Advisors & Roy Magee Regional Vice President, AchieveGlobal This jointly-facilitated session will discuss the business case for talent and learning measurement in times of economic turbulence and uncertainty. AchieveGlobal and KnowledgeAdvisors have partnered to provide best-inclass human capital measurement solutions across Asia and globally. This session will review current measurement trends, articulate processes and tools to make measurement practical yet credible, provide an overview of leading measurement models and identify specific examples of where these concepts have been used in practice. Jeffery and Roy will also highlight creative ways of using data to drive better decision-making and provide case examples from leading companies. Jeffrey Berk works closely with clients globally to implement KnowledgeAdvisors’ Metrics that Matter® capability and devise appropriate human capital measurement strategies and tools to improve learning and development processes. He is the author of the book, Champions of Change: A Managers Guide to Sustainable Process Improvement and co-author of the book Human Capital Analytics: Measuring and Improving Learning and Talent Impact. Roy Magee has worked with a broad range of clients to implement learning strategies which accelerate the execution of business strategies and improve business results. Roy is responsible for leading AchieveGlobal’s wholly-owned Asian operations and is tasked with improving the brand’s presence and growing market share in this region.

2:30pm-3:15pm

Driving Functional and Behavioural Competencies Across the Globe Brian Stanton Global Head of Learning & Development Customer & Product Training Rolls-Royce plc

4:00pm-4:30pm

Having launched the first phase of its global Learning Management System (LMS) in 2008, Rolls-Royce has utilised the additional functionality of the LMS in areas such as performance management and competence assessment. In this special extended HR Summit presentation, you can learn all about it. Rolls-Royce is one of the few global companies that has deployed the extended benefits offered by the major LMS platforms to assign and assess competencies for all employees. This activity supported a major corporate focus of ‘Functional Excellence’ where each of the key functions, Finance, Engineering, Purchasing, Quality, HR etc. has taken global responsibility for defining generic jobs and associated competencies; previously, each of the major business units defined their own requirements and standards, leading to a multitude of methods of working and in many cases duplication of roles. The two-year project addresses the needs of all 38,000 employees at every level across all the countries in which Rolls-Royce operates. The project was managed through 21 major functional work streams that were then further divided into a total of 68. Brian Stanton is currently responsible for the definition and deployment of the Rolls-Royce global customer and product training strategy. The bulk of his career has been spent in Rolls-Royce of which 27 years have been in a wide variety of training roles. Previously he worked for 5 years in the Royal Signals, British Army and a major UK control systems company working on Nuclear and Aerospace systems.

Afternoon Coffee Break

4:30pm-5:15pm

Right Stuff Leadership - Solutions for Execution Excellence from a Top Gun Command Astronaut Rick Searfoss Astronaut, Pilot and Space Shuttle Commander Full details on page 4

5:15pm

End

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19


Corporate Learning Day Two - 7th May 2010 9:00am-9:45am

Developing a Successful Learning Strategy Across the Region and Around the Globe Gyan Nagpal Regional Head of Learning & Development, Asia Pacific Deutsche Bank AG Creating a successful learning culture across regional and global businesses involves a delicate mix of many incongruous elements. From external variables like market maturity, talent dynamics and learning styles at play, to internal factors like organisation culture and values. Organisational learning needs a flexible, inclusive yet intensive approach to deliver competitive value and in this HR Summit presentation, Gyan will share Deutsche Bank’s strategies. Gyan Nagpal is Regional Head of Learning & Development for Asia Pacific at Deutsche Bank AG. With over 17,000 employees in 17 countries, Asia Pacific is the fastest growing region for the bank. His team works closely with the business to create a culture of learning and capability development tied closely to the organisation’s strategic growth agenda.

9:45am-10:30am

Make Learning Matter In Your Organisation Nishant Kasibhatla Trainer, Speaker, Author & Grand Master of Memory In this HR Summit exclusive presentation, Nishant Kasibhatla will share his insights on peak mental performance and how it can affect the learning capacity of the employees in any organisation. With over 13 years experience in conducting training for organisations across the globe, Nishant will pack this session with powerful strategies to make learning matter in your organisation, besides helping you identify the ‘leaks’ in your training budget. Here’s a brief outline of what you can expect: • • • • •

Bring about a paradigm shift in employees’ attitude towards learning Reduce employee stress caused by information over-load Save a significant amount of money spent on re-training Promote a learning organisation environment Boost training efficiency by employing accelerated learning techniques

Nishant Kasibhatla is a trainer, speaker & author of best-selling book Instant Memory Improvement. He is a World Record Holder and the only Grandmaster of Memory and International Master of Memory in Singapore. He has over 13 years experience in conducting Peak Mental Performance training in 8 countries across 3 continents. Some of his clients include: Citibank, Shell, Coca Cola, Philips, Petronas, Nestle, American Express, LG Electronics, Singapore Police Force etc. and is the current President of Asia Professional Speakers, Singapore.

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10:30am-11:15am

Sharpening the Competitive Edge of Human Capital Yong Fook Chyi Deputy Director Human Resources Division National Parks Board Singapore has been well-known internationally as a premier Garden City for the last 40 years. The lush greenery, open, green recreation spaces, and the rich biodiversity are direct outcomes of a Whole-of-Government strategic effort to greening up our city. It’s helped make Singapore a desirable cosmopolitan city for people to live, work and play. The success of the Singapore Garden City story is partly attributable to a strong and passionate team of multi-disciplinary professionals working in the National Parks Board (NParks), Singapore. In this exclusive presentation, Fook Chyi will share insights on the design and implementation of the framework to build and deepen NParks’ learning and sharing culture. This framework, based on the organisation’s strategic imperatives and outcomes, builds on a competency-based system of both technical and management skills for all levels of staff. Staff learning is all-encompassing and includes e-learning, on-the-job training, professional upgrading, and professional certification. NParks’ senior and middle management levels take the lead by sharing their experiences and expertise, developing e-learning curricula, and through formal imparting of competencies in classrooms. The desired outcome is to build capacity and new capabilities for the organisation, and to sharpen the competitive edge of its human capital assets. In this way NParks is able to meet existing expectations and also prepare for future challenges. Yong Fook Chyi is responsible for HR strategy-formulation, policy-making and implementation plans within NParks. His portfolio also includes the management and operations of Procurement Services, Legal Services and the Board Secretariat. Fook Chyi specialises in training management and development, and has experience in consultancy management in the areas of organisation development and practices. He has a Master of Science in Asia Pacific HR Management from the National University of Singapore and is a Professional Member of the Singapore Human Resources Institute.

11:15am-11:45am Morning Coffee Break


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

11:45am-12:30pm

Creating Resilient & Productive Teams Beth Terry President, Professional Speaker, Author & Trainer

1:15pm-2:30pm

In this Singapore exclusive presentation, Beth Terry focuses on what many in HR are being asked to practice and implement across all departments and employees - resilience. Discussing how, in today’s economic environment, many are being instructed to improve: input, output, throughput, bottom line and top line. Often whilst having to simultaneously manage cut backs and tight budgets. Beth will share how such challenges are not as impossible as many believe. And will detail how you can instill resilience across your departments and employees through a series of strategies. Beth Terry from the USA is an expert on resilience, stress, and employee management. She has exceptional experience managing teams and was formerly VP Administration of Colliers Monroe & Friedlander; and National Manager of Administration for The Shidler Group, owners and operators of commercial real estate throughout the USA.

12:30pm-1:15pm

Different Stages of Psychological Development and What They Mean for Your Employees Katherine Crowley Psychologist, Author and Speaker When it comes to human capital, we are not all the same. Psychologically and chronologically an employee who is 25 years old experiences, values and prioritizes work very differently from an employee who is 45. And a staff member who is 65 requires a different kind of treatment than his or her younger peers if the company wants to get optimum output from that individual.

Networking Luncheon

2:30pm-3:15pm

Shared Future: How Learning Appreciation Will Maximise Performance and Engagement Robert Whittaker Founder & Managing Director

In this Singapore exclusive presentation, you will learn how to align your employee’s aspirations to those of your organisation. This high-worth approach to learning and development offers you a number of people development initiatives that will enable you to build an organisation where people thrive and high levels of engagement and performance become the norm. Robert Whittaker is an accomplished management educator and executive coach working internationally with executives. He specialises in helping organisations improve their employees’ development, conceptual thinking, performance and engagement whilst improving the bottom line. He has worked extensively with people from every country in Asia.

3:15pm-3:45pm

Afternoon Coffee Break

3:45pm-4:30pm

Working for You Isn’t Working for Me - How HR Can Help Employees Manage Their Bosses Katherine Crowley & Kathi Elster Psychotherapist & Consultant

Today’s world of work must make room for employees of all ages and stages of development. HR can pave the way by understanding some of the basic differences among employees depending on their stage of life. Harvard-trained psychotherapist Katherine Crowley offers an introduction to the different stages of psychological development for adults from the ages of 20 to 70. • Understand the psychological and emotional orientation of employees at each stage of development. • Explore what employees require from supervisors, peers, and management depending on where they are in their life cycle. • Discover what HR professionals can do to help employees progress professionally while they juggle the developmental challenges of each stage. Katherine Crowley is a trained psychotherapist and the co-author of Working for You Isn’t Working for Me - The Ultimate Guide To Managing Your Boss and the best selling business book Working With You is Killing Me – Freeing Yourself From Emotional Traps At Work.

Full details on page 5

4:30pm-5:15pm

5:15pm

Full details of this presentation to follow

End

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21


Solutions Workshops Day One - 6th May 2010 11:00am-11:45am Just S$99*

The Solutions Workshops offer you two action-packed days of real-world solutions to a wide variety of today’s HR and organisational challenges.

8:45am-9:00am Opening Address

9:00am-9:45am

Equipping Your Talent to Maximise Productivity Dr J.P. Pawliw-Fry International Speaker, Author & Performance Coach Full details on page 4

9:45am-10:30am

People, Performance, Profit Dr Javier Bajer Founding CEO of The Talent Foundation & Co-Founder of 100dayJourney Full details on page 5

How You Can Deliver Value and Maximise Your Corporate Travel Budget with Effective Corporate Travel Practices Andy Michaels Lim General Manager Bonvo Travel Are you sourcing from multiple travel agents to get the best flight fares and hotel accommodation rates? Do you get frustrated trying to retrieve the company s corporate travel reports from various sources? And were you aware that corporate travel is the second highest cost in any corporation but it is also the most manageable expense? Find out how you can deliver the best travel practices and value for your company and how you can maximise your corporate travel budget with the right tools. Andy Michaels Lim has more than a decade of experience in the travel and hospitality industry. Andy was Head of Sales & Marketing for an Asian based group of Resorts before moving on as Associate Director of Pannell Kerr Forster, one of the top tourism consulting companies in the world. Andy has consulted, restructured and trained over 40 travel companies and as General Manager of Bonvo Travel, has grown the company by 3-fold in two short years. His expertise continues to be sought after as a registered Management Consultant with TGR Research (Paris, France) and the Coleman Research Group (New York, USA).

11:45am-12:30pm

Measuring and Demonstrating ROI Through Innovative Reward Strategies - Flexible Benefits Marcus Underhill Global Reward Director Thomsons Online Benefits Pte Ltd To improve the way flexible benefit schemes are administered and to improve the value employers derive from them - a combined consulting, communication and technology is important. However, a few years ago a study showed that reward professionals needed more. They wanted to prove the return on investment they were deriving from their reward spend. In this HR Summit presentation, Marcus will exhibit how you can be empowered to efficiently measure the Return of Investment (ROI) of your flexible benefits scheme by means of Intelligent Reward™ - a methodology that creates the perfect reward package for your business. Marcus will channel how you can: (1) Maximise the value of your reward spend (2) at a Minimum cost (3) through realtime empowering information.

10:30am-11:00am

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Morning Coffee Break

www.hrsummit.com.sg

Marcus Underhill is widely regarded as one of the foremost experts in flexible benefits globally. He previously worked with renowned organisations of diverse industries and range globally. He has a formidable reputation in the business and is well distinguished for his wealth of flexible benefits experience. Marcus was appointed as Global Reward Director for Thomsons Online Benefits in 2009. He has an overall responsibility for Thomsons’ global reward consulting strategy to clients. His appointment is further strengthening our consulting team who make our Intelligent Reward™ methodology a reality.


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

12:30pm-1:45pm

1:45pm-2:30pm

Full details of this presentation to follow

2:30pm-3:15pm

What Works and What Doesn’t in Building a Superior Service Culture Ron Kaufman Author and Customer Service Expert UP Your Service! College Using real-world case studies from Singapore and overseas, customer service expert and trainer Ron Kaufman shares practical advice and valuable lessons learned from years of helping organisations build a superior service culture to improve market share, increase customer loyalty and boost employee engagement. Find out how and why: • An Indian IT company successfully transformed from a reactive, low-cost, SLA-driven business process outsourcer to a proactive, value-adding service partner to clients • A local insurance company is re-shaping its culture to focus on the customer while retaining its heritage • A global network infrastructure and managed services provider is boldly building a service culture to improve market position and focus on longterm market opportunities PLUS: Why do some organisations succeed beautifully - and others fail miserably? Attend this presentation to find out what works, what doesn’t, what your organisation should do, and what you must avoid. Practical hand-outs and easy-to-use templates for success will be provided.

3:15pm-3:45pm

3:45pm-4:30pm

HR Innovations for 2020 Tim Darton Senior Director Human Capital Management Solutions Oracle Corporation, Asia Pacific

Lunch Break

Afternoon Coffee Break

Asia Pacific Division.

Tim Darton is Senior Director of Human Capital Management (HCM) Solutions for Oracle Corporation,

Mr Darton has over 25 years of international consulting experience in IT and management consulting to both local and multinational companies across Europe, America and Asia Pacific. He is an authority on the development and implementation of Technology Strategies and System Solutions for Human Resources (HR) management and HR-related disciplines. Mr Darton has spent the last 14 years working in Asia Pacific. He joined Oracle with the acquisition of PeopleSoft, where Mr Darton was Director of HCM Solutions for Japan & Asia Pacific. Before joining PeopleSoft, Mr Darton directed Watson Wyatt’s South Asia Technology Solutions Practice. Prior to that, he was Head of Workforce & Learning Solutions for KPMG Consulting and Vice President of The Hunter Group in charge of APAC operations. Before moving to Singapore, Mr Darton was part of Coopers & Lybrand’s specialist HR Systems & Technology practice, based in London.

4:30pm-5:15pm

Designing a Personal Development Strategy to Create a Self-Empowered Workforce Nicola Cook FInstSMM International Speaker, Author and Executive Director of Aurora Consulting

Is it possible to have a consistently empowered and selfmotivated workforce? A team who are all driven, passionate and who want to succeed both for their own success but also to achieve the company goals? In this engaging and lively session, Nicola Cook international bestselling author, consultant and business speaker, will draw on her 19 years experience at the cutting edge of corporate and human development to share the strategies on how to create a self-empowered workforce. Discover: • Why, as an employer you need to uncover each individual’s motivational ‘Hot Button’. • Why it’s imperative to build a culture of self-development and personal responsibility to improvement. • How simple self-empowerment strategies can transform the culture and productivity of a team. • How it is possible, with the right strategy, to motivate the unmotivated. • Why everyone’s New You, is like the old you – only better! Nicola’s organisation works with a diverse range of clients from large multinational banks through to smaller businesses, primarily on projects that increase profitability by improving people performance, sales & marketing strategy and support tools and processes.

5:15pm

End

www.hrsummit.com.sg

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Solutions Workshops Day Two - 7th May 2010 9:00am-9:45am

The Talent Pipeline Solution : The Business Imperative David J. S Winfield Executive Director and CEO International Centre for Leadership in Finance In this presentation, David J. S Winfield will share the business imperatives of The Talent Pipeline Solution. The changing business landscape has made the search and groom processes more exciting and laced with challenges. A leadership development strategy is more than just having a sucession plan. Creating a leadership development strategy has to be aligned to long term objectives to retain and develop leadership talents. This strategy must then be communicated across the company to gain the support of all stakeholders. David also shares why is it essential to identify organisation’s most critical developmental needs and the steps necessary to meet those needs successfully. David Winfield is based in Kuala Lumpur and has 30 years of experience in Europe, Asia, North America and Latin America in senior trade and economic positions in the Canadian Foreign Service. From 1989 to 1995 he was Canada’s Ambassador to Mexico during and after the negotiation of the NAFTA. From 1989 to 1991 he served concurrently as Ambassador to Guatemala. In 1995 the President of Mexico awarded him the Golden Aztec, the highest honour that can be granted to a non-Mexican. He was also awarded the Queen’s Golden Jubilee Medal for outstanding service to Canada and Canadians.

9:45am-10:30am

10:30am-11:00am

Full details of this presentation to follow

Morning Coffee Break

11:00am-11:45am

Insights into a new Generation of Employee Benefits Kevin Rice Managing Director- Empower Compensation & Benefits PruFlexBen – The first ‘flex-in-a-box’ plan for Singapore Lena Tsia Director, Group Business Prudential Assurance Company Singapore This presentation explores the growing demand for solutions for flexible benefits and how recent innovations and partnerships in the insurance sector will deliver a range of new capabilities to employers in Singapore. Kevin brings 17 years of financial services experience, predominantly in the insurance sector and has been leading the development of innovative benefits

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solutions in Asia for the last 4 years. In particular, he has been instrumental in finding ways to develop mutually beneficial partnerships between organizations leading to greater employee engagement and increased visibility and appreciation of the benefits they receive. The latest developments in this field provide a breakthrough that will enable smaller organizations to offer flexible benefits to their employees at little or no extra cost to their benefits budget. Lena brings with her 14 years of experience in the employee benefits sector of Singapore. Prior to her current role as the Head of Group Business in Prudential, she spear headed the operations and claims management with one of the market leaders in the Employee Benefits segment. Lena is instrumental in leading the development of Prudential’s Group Insurance into the employee benefits market in Singapore. She has successfully re-engineered the operations and the department today houses the entire value chain. Far from resting there, Lena is now getting ready for another period of rapid growth by targeting new opportunities to provide innovative solutions to employers in Singapore.

11:45am-12:30pm

Secrets to Health and the Effective Use of Technology in Containing Healthcare Cost Dr Low Lee Yong Founder and CEO of MHC Asia Group Health is wealth. You must first be healthy before you can help others and be effective in your work. Dr Low will share with you as an individual, the secret strategies to staying healthy. He will also share his insight on how to use technology to manage healthcare cost at the point of consultation, verify membership entitlement and handle complex medical benefit scheme. He will also take you through an enlightening account of how data gleaned from the sophisticated web based system he designed with his team can be used to help your employee stay healthy, save health dollars for your company and eliminate laborious administrative tasks in medical claim processing. Dr Low Lee Yong, the founder and CEO of MHC Asia Group, is a medical doctor who graduated from the National University of Singapore in 1987. He established over 15 clinics together with other businesses within a few years and founded MHC in 1993. Equipped with passion and self taught IT knowledge, he led a team to build a network of more than 500 clinics in Singapore and 500 clinics in Malaysia. These clinics are linked via an internet based system to provide cashless outpatient and inpatient transactions for corporate clients and insurers. MHC has since expanded its operations into Hong Kong and the Philippines. His passion and belief in applying technology has also driven him to develop other healthcare solutions. He believes that the secret to efficiency in healthcare and cost savings lies in the effective application of simplified technological solutions.Today, he is a sought after speaker for motivational health talks because of his wealth of vital business experience coupled with an affable personality, sense of humour and unpretentious style of delivery.

12:30pm-1:45pm

Lunch Break


HR SUMMIT 2010

6 & 7 May 2010 • Suntec Singapore International Convention and Exhibition Centre

1:45pm-2:30pm

Talent, Pensions and Future Retention Issues Paul Colley HR Insight & Key Account Manager Zurich Corporate Life & Pensions Increased life expectancy and reduced birth rates globally are putting a strain on state and privately funded retirement schemes. In the near future this will have a massive impact on the availability of new talent and how we develop and retain talent beyond the current normal retirement protocols. In this HR Summit presentation Paul will cover what the impact will be regionally and how can we plan today for a brighter future, including further information on: • What will happen to normal retirement ages, local talent availability & the growing demand for global staff mobility; • The impact of increased government debt on state sponsored retirement schemes • The growing importance of single global pension schemes v multiple local country plans • Paul Colly is responsible for the account management of a broad base of existing Customers and also provides HR, Compensation and Benefits expertise to the corporate team and customers. Paul operates from his base in the Isle of Man and travels extensively in support of his customer base. Paul’s career with Zurich has spanned over 15 years and he has held many posts within the HR function with specialisms in Compensation and Benefits and International Mobility. Paul has provided strategic HR support to Group Operations in the UK, the EU, Middle and Far East and the USA. Paul has managed multi site, multi cultural teams in Asia and the UK and has successfully managed a number of significant Group projects. Paul successfully developed and implemented pension and corporate benefit plan solutions for the Zurich Group in the Middle and Far East and is a member nominated Trustee Director of the Zurich UK Staff Pension Scheme, with assets in excess of GBP 3 Billion.

3:15pm-4:00pm

Full details of this presentation to follow

4:00pm-4:30pm

Afternoon Coffee Break

4:30pm-5:15pm

Employee Engagement Uncovered An Inside Look at Some of the Most Respected Companies in the World and Their Employee Engagement Strategies Scott Friedman International Speaker and Author Join employee engagement expert Scott Friedman as he shares inside research on what top organisations around the world are doing to motivate, retain and attract new employees via their engagement practices. Through his open sharing of their often award - winning strategies, Scott will provide fresh insights and take-home strategies that will assist you to further improve existing employee engagement standards across your organisation. Scott Friedman, CSP, is former President of National Speakers Association and an Employee Engagement Expert. Scott is also a highly regarded international speaker and author who has extensive experience working inside organisations in the US, Asia and across the globe.

2:30pm-3:15pm

Do You Have What It Takes To Be a More Caring Employer? Laurence Wong Senior Vice President & General Manager, Partnership Distribution NTUC Income

5:15pm

End

More than just a health insurance plan but one that comes with portability feature is probably the best gift for your employees. • Introduction on NTUC Income’s Portable Group Incomeshield • Benefits for employees and employers • Comprehensive hospital and surgical insurance coverage • Employees health insurance made mobile • Guarantee lifetime renewal Laurence Wong joined NTUC Income in August 2007 as Senior Vice President & General Manager of Partnership Distribution, managing and developing the various distribution channels of NTUC Income such as financial advisors, brokers, banks, corporations, unions and corporate agencies. His career in the insurance industry spans twenty years with previous appointments at Prudential, AIG & Citibank.

www.hrsummit.com.sg

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HR SUMMIT 2010 Enhancing ROI Through Innovative Employee Strategies

6 & 7 May 2010 • Suntec Singapore International Convention & Exhibition Centre

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Networking luncheons & refreshments Speaker Notes from 3 streams

Early bird price S$99 + GST

Early bird price S$299 + GST

Meeting Sciences Software (worth S$650) HR Pack worth S$200

Spa Treatment (worth S$75)

60% DISCOUNT*

60% DISCOUNT*

Register to attend

Meeting Sciences Software (worth S$650) HR Pack worth S$200

Performance ROI Corporate Learning Solutions Workshops

Networking luncheons & refreshments Speaker Notes from 4 streams

Corporate Learning

Free

Free

Talent Management & enjoy full breakout access to any of the sessions from:

Nature of Business:

Email:

Phone

Name 3:

Email

Designation:

Fax

SIGNATURE:

Email:

* Terms & Conditions The organisers reserve the right in unforeseen circumstances to change the content of any published particulars without liability. Payment must be received prior to the event. Early bird discounts not applicable to Service Providers. Key Media reserves the right to refuse registration without further explanation. All cancellations must be received in writing 28 days prior to the event or 100% cancellation fee applies. In the event that a registered attendee fails to attend, 100% of the event fee remains due. Substitute delegate(s) are welcome with 10 working days prior notice.

Early bird discount expires 31 March 2010

CODE: ESTHER


HR Summit 2010