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Understanding Virtual PBX Service PBX (Private Branch Exchange) was originally designed to facilitate business houses to control their phone communications through in-house operators. But due to the rapid advancements in the sphere of telephone systems, we have today virtual PBX service providers willing to assume total responsibility for running the PBX services with an outside server. Virtual PBX is a form of hosted PBX system that enables business houses to avail all the features and functions of a PBX system without having to buy or install the equipment and related hardware on its premises. Virtual PBX systems are remotely maintained by the service provider on an outside server.

As a user, all that you would need is a reliable internet connection and IP phones. If you do not want to buy IP phones you can use an ATA adapter to connect your existing analog phone. The virtual PBX will not only save business enterprises the initial investment but will also spare them the bother of maintaining or operating the telephone system. Virtual PBX services have evolved over the years to include some very advanced features such as: voicemail to email services, voicemail to text notifications, call screening, call forwarding, calls from website buttons, auto attendant, business greetings, and lot more. Virtual PBX hosting also offers advanced features that are unique to the integration of the phone and computer. Ultimately a virtual PBX system should reduce the need to focus on managing the telephone calls, and allow employees of a business organization to better concentrate on other more important work – leading to increased productivity. The combination of several attractive features, affordable pricing, and the sophistication of virtual PBX services gives businesses that use them a great advantage over their competitors.


The working principle of most virtual PBX services is through VoIP (Voice over Internet Protocol). Because of VoIP technology, virtual PBX service providers will be able to use their own servers and other required hardware and thereby save their clients the ordeal of buying and maintaining hardware and software. One of the major benefits of virtual PBX is the lack ofnecessity to deal with hardware installations, maintenance, or subsequent repairs. This means a business need not hire technically qualified employees to operate the system. Many of the phone functions that would require employees to perform by themselves can be automated with virtual PBX services. Virtual PBX services bestow small and midsized businesses an image of professionalism and credibility. With virtual PBX services, there is no way the callers can distinguish the size of the business or the scale of its operations. In fact, most virtual PBX service providers allow clients to use a toll free number. Toll-free numbers have been conclusively shown to increase sales for almost all types of businesses. There are a host of virtual PBX service providers and as a result the rates offered by most of them are highly competitive. Go through the customer reviews of different virtual PBX service providers and this can help you decide which particular service provider will best meet your needs. With the ability to have most of the features of a professional local PBX service at a fraction of the price, several businesses – particularly small and midsized businesses – can immensely benefit opting for a virtual PBX service.


Understanding Virtual PBX Service