Issuu on Google+

Role of VOIP providers in small business An efficient and affordable telephone communication system is of paramount importance for any business regardless of its sixe. VoIP (Voice over Internet Protocol) is a key technology enabling enhanced communication functionality in any workplace. VoIP can be simply defined as using the Internet for making telephone calls. One assured way in which you can improve productivity of your small business and meaningfully save on cost is to sign up for a VoIP plan with a reliable service provider. Because of VoIP technology, there is every possibility better CRM (Customer relations Management) as well as furthering in-house interactions. While most VoIP service providers insist on supplying VoIP device, which usually is locked so that it only works with them. But, with VoIP, you have the freedom to use virtually any softphone, VoIP adapter, gateway, IP phone, or IP PBX system - as long as it supports SIP (Session Initiation Protocol).

VoIP service providers can certainly offer small business VoIP customers some unique advantages not possible by traditional phone service providers. The special services the VoIP providers can offer small businesses are lower monthly phone bills, voice and data integration, relatively inexpensive long-distance and international calling options etc. A VoIP service provider can also offer small businesses flexibility, standard features such as call waiting, call forwarding, three ways calling, caller ID and enhanced features such as virtual fax service, unified messaging


capabilities with integrated service across platforms and networks and all these facilities at reduced operating costs. In fact, most VoIP service providers are typically focused on the needs of small to medium businesses. The VoIP providers can offer extraordinary features such as 'follow me' ring service, call monitoring, reports and analysis, call queues, voice-to-email voicemail services and cell phone integration services. Since communication is crucial for running a small business, you must make sure to tie up with a reputed and reliable VoIP service provider who understands the nature of your business and is sensitive to your business communication needs and offers unfailing 24X7 services. The VoIP providers must ensure that their small business VoIP clients receive personalized, face-to-face interaction and follow-up visits as and when necessary. There are many national VoIP service providers that serve the small business customer and there is fierce competition out there. As a matter of fact, there are several VoIP service providers who are big names in the nationwide VoIP industry. As a result, the consumer can expect the most efficient services at competitive rates and faster response time. You should select a VoIP provider who can provide a tailored, end-to-end, unified communication system with integrated voice and data within your budget. Research several different VOIP providers to find out who offers the features that you need for the lowest price. VoIP providers are competing against one another to bring the small business clients the best VoIP plans. VoIP providers need new customers so they offer deals that are hugely beneficial to you. Look into number portability so that you can keep your current phone number. Do not consider a VoIP provider that cannot let you keep your current number. In fact, it is the responsibility of the VoIP service provider to sit with their prospective small business clients and educate them on what features to buy and what features not to buy.


But please remember that quite often when users are unhappy with VOIP service provider it is not the fault of the service provider but the internet connection of the subscriber. You must go to VoIP speed test and run some of the call quality tests there to ensure your internet connection is fast enough to support VOIP.


Role of VOIP providers in small business